• Location: Tai Seng
• Monday - Friday: 9.30am – 6.30pm

Our Client is a Singapore-based family office offering high-net-worth clients investments in real estate, shipping, and private credit.

Responsibilities:

• Manage and provide comprehensive support to a dedicated portfolio of clients, ensuring their investment needs are met and fostering long-term relationships.
• Actively seek and pursue new opportunities to grow the client base, contributing to the organization's overall expansion.
• Close collaboration with various internal teams to develop customized investment solutions that align with each client’s specific goals and preferences.
• Stay on current market trends, financial industry developments, and investment strategies to provide clients with informed, up-to-date advice and insights.

Requirements:

• An established network of accredited investors is required.
• Previous experience in investment management, financial planning, portfolio management, or similar fields.
• Proven track record in guiding clients through the investment process and effectively managing expectations.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

(EAST REGION) - UBI

Highlights:

• Fully hunter role
• More focus on sea freight
• Dont need lead team

Job Description:

• Identifies, develops, and retains new business relationship
• Maintains relationship with customers by providing support, information and guidance
• Follow up on sale leads, close sales contracts, invoice and payments
• Canvass and secure new accounts
• Responsible for B2B sales account management and customer satisfaction

Requirements:

• Experience in Logistics & Supply Chain (preferred with Global and local sales in the Freight Forwarding industry)
• Achieve sales objective
• Able to work independently with pro-active attitude
• Possess strong hunter mentality, business sense and industry expertise
• Successful experience in identifying, qualifying and closing new businesses
• Good presentation skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Key Responsibilities:

• Product Lifecycle Ownership: Lead the product lifecycle of B2B SaaS offerings, from concept and design to launch and optimization, ensuring alignment with business objectives and a high-quality user experience.
• Data-Driven Product Development: Utilize data analytics to make informed product decisions, track key performance metrics, and iterate based on user feedback and market trends.
• Global Market Insights: Conduct research to understand customer needs and behaviors across different regions, driving innovation and localization to cater to specific markets.
• Cross-Functional Collaboration: Work closely with engineering, design, data science, and customer success teams to ensure seamless product delivery and proactive risk management.

Requirements:

• Degree in Business, Computer Science, or a related field.
• At least 3 years in B2B SaaS product management or fintech product development, with a successful track record in global markets.
• Proficient in data analytics tools for tracking product metrics and making strategic decisions.
• Deep understanding of Agile methodologies and product development processes.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

nterested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Roles & Responsibilities

· Manage and service a portfolio of clientele, develop and maintain long-term client relationships and identify business development opportunities

· Manage full aspects of audit engagements, from planning to finalisation

· Manage a team of audit professionals and assist the Audit Partner and Director in delivering assurance services to a portfolio of clients

· Perform review work of audit teams' findings

· Coach, mentor and build high performance teams

Requirements

· Degree or professional accounting qualifications recognised by ISCA

· Minimum 5 years' relevant work experience in a public accounting firm

· Possess strong technical (accounting/auditing standards), project management and time management skills

· Good communication and interpersonal skills

· Possess initiative and an analytical mind

· Ability to lead a team of like-minded professionals

Roles Description:

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The AM will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6 month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

• Permanent headcount, based in Singapore
• Leading global advisory firm
• Candidates must have valuation experience, preferably within an accounting / professional services firm or a banking environment

Responsibilities would include:

• Lead and execute valuation engagements, managing teams to ensure high-quality outcomes
• Conduct valuations of businesses, securities, and intangible assets using various methodologies including discounted cash flow, capitalised maintainable earnings, and option pricing models.
• Analyse market data, and industry trends to determine valuation inputs.
• Construct, review and amend financial models.
• Prepare detailed valuation reports and presentations for clients.
• Review and interpret financial statements to determine business operations, drivers and performance indicators.
• Assisting in other advisory work such as transaction support, mergers & acquisitions, business planning and reorganisation
• Working closely with directors on client management, practice development, and business development activities

Profile of ideal candidate:

• Bachelor’s degree in any discipline, professional qualifications such as CPA, FRM, CFA, or CVA are advantageous
• 5 to 10 years of valuation or financial due diligence experience, preferably within an accounting or professional services firm, or in a banking environment
• Strong written and verbal communication skills, combined with excellent analytical and evaluation abilities and strong interpersonal skills
• Highly self-motivated, capable of working independently, while also building effective relationships with senior management and thriving in a collaborative team environment
• Strong work ethic, interpersonal skills, and passion for adding value

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22548/FB.
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.
Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

Responsibilities:

▪ Be a business partner to subsidiary business leaders, finance and accounting members. To engage in every aspect of the business organization and offer insights and points of view beyond just Finance and Accounting.

▪ Examine, develop and implement strategic Finance and Accounting initiatives in accordance to finance group mid-term plan and transformation projects as a regional finance HQ function.

▪ Establish a set of clear and consistent Finance and Accounting policies and practices, to ensure the effectiveness and efficiency of the finance organization including internal controls in compliance with corporate objectives and government standards.

▪ Work closely with Yanmar Holdings (YHD) Finance and Accounting Division to ensure finance programs and policies that are being created support business needs.

▪ Manage finance projects such as acquisition, spin out, redeployment, merger, joint venture.

▪ Spear controllership in operational activities and risks in relation to finance and accounting, treasury and order management for smooth operation that demonstrates high standard of accuracy.

▪ Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance with corporate policy and statutory compliance. Analyze, simulate and recommend preventive countermeasures to safeguard financial position.

▪ Lead and review forecasting and budgetary planning and reporting.

▪ Manage year end audit process, impairment assessment and attend to audit queries, for timely sign off of audited accounts.

▪ Develop and implement optimized tax strategies, provide insight on tax implication and tax risk area in supporting business initiatives. Manage accurate and timely taxes filing (corporate tax, GST, withholding tax, transfer pricing documentation, etc), and ensuring tax compliance.

▪ Oversee treasury activities such as cash funds, foreign exchange, debt and capital management, consider optimized options and funding sources for cost-effectiveness. Actively safeguard the company financial and perform risk management by analyzing the transactional activities.

▪ Recommend financial advice or analysis when making investments. The work may include designing investment framework, industry analysis, financial modeling and due diligence.

▪ Provide guidance and leadership in developing or enhancing accounting policies and internal controls, drive operational excellence and efficiency.

▪ People management and development. Build finance capabilities and skills to increase efficiency and the value add of the finance functions and across Asia region.

▪ Additional value-added initiatives or ad-hoc project

Supervisory Responsibilities:

▪ The Regional (Senior) Finance Manager will be responsible for leading the Finance and Planning Division to accomplish all the divisional goals and responsibilities.

▪ Provide coaching / mentoring, support and develop skills to the members and other group companies in the region.

▪ Manage performance by setting clear goals, follow up and provide feedback to subordinates on their performance progress.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Location: Various location

Catering Solution

Basic + VB

1. Market Research & Analysis
Conduct market research to identify new business opportunities, market trends, and customer needs.
Analyze competitors and industry trends to inform strategic decisions.

2. Lead Generation & Prospecting
Identify potential clients or partners through networking, industry events, and cold outreach.
Develop and maintain a pipeline of prospects to generate new business opportunities.

3. Client Relationship Management
Build and maintain strong relationships with existing clients, ensuring ongoing business and repeat sales.
Handle client inquiries, concerns, and negotiations to ensure client satisfaction.

4. Strategic Planning & Business Expansion
Develop strategic business plans to achieve company goals, including market expansion, product/service diversification, or entry into new regions.
Collaborate with senior management to create actionable growth strategies.

5. Partnerships & Alliances
Identify and establish partnerships or alliances that will benefit the business.
Negotiate and finalize partnership agreements that align with company objectives.

6. Sales & Revenue Generation
Develop and implement sales strategies to meet or exceed sales targets.
Work closely with the sales team to close deals and maintain a steady revenue flow.

7. Proposal Development & Presentations
Prepare and present business proposals and presentations to potential clients or stakeholders.
Customize proposals to meet the specific needs of the client or project.

8. Cross-functional Collaboration
Work with marketing, product development, finance, and other departments to align business development efforts with overall company objectives.
Provide feedback to internal teams regarding client needs, market trends, and opportunities for improvement.

9. Contract Negotiation & Deal Closing
Negotiate contracts, pricing, and other terms with clients and partners.
Ensure that all deals are in line with company policies and legal guidelines.

10. Performance Tracking & Reporting
Monitor and track performance metrics, such as sales revenue, market penetration, and client satisfaction.
Provide regular reports and updates to senior management on progress, challenges, and areas for improvement.

11. Brand Representation
Represent the company at industry events, conferences, and meetings to build brand awareness.
Act as an ambassador for the business in interactions with clients, partners, and stakeholders.

12. Budget Management
Manage budgets for business development initiatives and ensure effective use of resources.
Ensure cost-effective strategies are in place for lead generation, marketing, and other business development activities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

-Setting goals and developing plans for business and revenue growth

- Researching prospective account in target markets

Setting goal for the business development team and developing strategies to meet those goals

-Lead and Supervise a team of Supervisors and Crew

- Manpower planning for daily operations

- Ensure Food quality and standards

- training business development staff

Requirements:

- Good Interpersonal skills

- Good communications skills, able to communicate with clients of all backgrounds and educational levels.

- Good Organizational skills, must be comfortable juggling numerous clients, on-and - off - site meetings, and deadlines

- Time - management skills, must understand how to prioritize their time , must be comfortable manag a calendar and adjusting their schedules as need

- Good technical and computer skills

Responsibilities:

• Manage the complete project phases from initiation to closing.
• Accountable to meet the project schedule and owns the project budgets.
• Responsible for the IT cost estimates based on the project deliverables.
• Manage the procurement process to order the IT bill of materials and adhering to the procurement processes.
• Lead the RFQ or RFP as required.
• Identify any risks and issues that may impact timeline, deliverables and develop, communicate, and implement migration plans and corrective actions.
• Lead regular team status meetings and stakeholders’ meetings.
• Create project lesson learned and establish project best practices to improve future projects.

Requirements:

• Minimum a Degree in Information Technology, System Engineering or relevant education with min. 5 years’ experience in project management and/or consulting experience.
• Possesses project management experience in Network infrastructure upgrade/integration including IT cabling installation with proven technical management knowledge.
• Having project management certification such as Certified PMP (Project Management Professional) or CAPM (Certified associate in project management) is a plus.
• Experience on network switches and Wireless AP implementation.
• Possesses IT structure cabling experience with knowledge in leading cabling design.
• Understands Construction management methods for both real estate building and IT construction, and comfortable to perform site progress checks.

Good to have:

• Prepare cost estimates for IT infrastructure project.
• Ability to understand Floor plans to design IT structure cablings.
• Able to use AutoCAD floor plan using the Autodesk viewer.

Objectives of the position:

Spearhead all brand and marketing-related activities, develop and deliver marketing campaigns to acquire new customers across APAC.

Key Responsibilities:

• Spearhead brand building and customer lifecycle marketing from regional level
• Lead the charge to build a strong brand identity & presence in market.
• Interact with relevant influencers, journalists, and media outlets.
• Oversee the content on own sites, partners’ sites, social media to ensure brand consistency & compliance.
• Educate & provide guidance to team on content development according to global standard & requirements.
• Co-lead in content creation for APAC strategic initiatives with product and strategic marketing team
• Work closely with eBiz team to ensure content is optimized for SEO.
• Develop country capabilities to drive marketing based on the customer lifecycle development.
• Drive towards increasing of market presence, acquire new customers & grow existing customers.
• Measure and analyse campaign performance, offering insights and provide actionable recommendation for continuous improvement.

Skills & Qualification:

• Bachelor’s degree (or equivalent) in marketing, communications, or related field
• 4 - 5+ years of marketing experience, preferably in an B2B environment
• Digital Savvy
• Proficiency in copywriting is a plus
• Able to multitask and work under time pressure and adapt quickly to changing priorities in an ambiguous environment
• Can-do attitude and be self-motivated
• Exceptional project management skills, with the capability to manage multiple projects simultaneously.
• Excellent communication and teamwork skills, able to work effectively with diverse teams and stakeholders.

(WEST REGION) - Jurong West

Highlights

• Hunter 60% + Farmer 40%
• Team management requirement

Key Responsibilities:

• Develop and implement sales strategies to achieve company sales targets and profitability goals.

• Identify and pursue new business opportunities within the supply chain sector.

• Build and maintain strong relationships with key clients, suppliers, and stakeholders.

• Collaborate with the supply chain team to ensure seamless integration of sales and supply chain operations.

• Monitor market trends, competitor activities, and industry developments to inform sales strategies.

• Prepare and present sales forecasts, budgets, and reports to senior management.

• Negotiate contracts and agreements with clients and suppliers.

• Ensure compliance with company policies, industry regulations, and quality standards.

• Lead, mentor, and develop a high-performing sales team.

Qualifications:

• Proven experience in sales, preferably within the supply chain or logistics industry.

• Strong understanding of supply chain processes and best practices.

• Excellent communication, negotiation, and interpersonal skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job scope:

• Coordinating with all related stakeholders & assessing architectural related designs
• Making sure that project completion based on contract requirement
• Scheduling architectural job & maintaining cost control & material & project management
• Attending technical appointments & working with consultancy
• Giving reports, proposal, & presentation to customers
• Ensuring quality & progress for every projects & developing clear procedures
• Degree in Architecture or related course
• 8 years or above experience in architectural project management
• Experience with LTA and/or MRT projects

Multinational corporation

Basic salary up to $8000

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

Job description:

• Managing pneumatic system portfolios & dealing with technical specification and definition of industrial systems, products and solutions including system and product design
• Providing engineering solutions & handling technical & products issues
• Leading design team to come up with better system design and ensuring design meet market needs
• Providing sales & project & design support
• Ensuring company profitability and aligning with global product strategy

Basic salary up to $8000

5 days work week

Multinational corporation

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

Role Summary:
Our client is looking for a highly organized Assistant Manager - Corporate Secretary & Admin to manage corporate secretarial duties and administrative tasks. The ideal candidate will have experience in corporate governance, statutory compliance, and office administration, ensuring smooth operational support to the organization.

Key Responsibilities:

• Manage a portfolio of clients in providing corporate secretarial services
• Handle full spectrum of corporate secretarial duties including incorporation, strike-off, preparation of directors’/shareholders’ resolutions for on-going corporate secretarial matters
• Coordinate and organize board meetings, including preparing agendas, minutes, and follow-up on action items
• Handle document legalization work.
• Ensure compliance with statutory and regulatory requirements
• Liaise with external regulatory bodies and ensure timely submission of required documentation
• Handle company secretarial matters for various jurisdictions including offshore companies
• Provide KYC support and maintain KYC documentation
• Handle MOM work pass matters including application, renewal, issuance and cancellation of work passes
• Provide administrative support in other compliance areas.
• Any other ad-hoc duties

Requirements:

• Degree or diploma in Corporate Governance, Business Administration, or related field.
• Professional certifications in corporate secretarial practice (e.g., SAICSA) preferred.
• Minimum 4 years of experience in corporate secretarial and administrative roles.
• Familiarity with Singapore regulatory requirements (e.g., ACRA, IRAS).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.

Job Responsibilities

• Generate incremental volume and maximizing margin contribution within the overall network
• Gather market prospect/ business opportunity for service study
• Daily field sales visit
• Handle freight negotiation & provide quotations to customers
• Generate monthly forecasting and maintain performance statistics
• Analyse monthly performance statistics
• Manage service weekly utilization

Requirements

• Minimum Degree Qualification in Business Administration/ Economics
• Relevant working experience in Sales, Shipping
• Possess good knowledge of Microsoft Office (Excel, Words, PowerPoint)
• Possess organizational and time management skills
• Possess excellent communication, interpersonal and presentation skills

EXPERIENCE AND SKILLS NEEDED

• Minimum 6 years of relevant experience, preferably in both procurement and ICT

Management.

• Good knowledge of government Infocomm environment, procurement, and contract

management practices, preferably with hands-on knowledge of GeBIZ.

• Good negotiation, influencing and stakeholder engagement skills.

• Meticulous and independent, has excellent communication (both written & verbal) and

be able to work effectively in a team and with all levels of management.

Job scope:

• Working with consultants to design for electrical & mechanical services for mass rapid transit.
• Developing electrical & mechanical design with relevant authorities
• Complying, interpreting, & getting budget approval from authorities
• Liaising with sub-contractors, consultants, & operation team
• Approving design & work permission
• Ensuring electrical & mechanical work & good quality of work
• Understanding construction procedures and safe work practices
• Diploma/Degree in electrical & mechanical engineering or related course
• Experience in LTA, MRT underground projects with construction supervision

Salary up to $12000

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

Location: West Side

5days work

Basic + Transport Allowance + Commission + AWS

Note: class 3 license required

JD:

• Looking for a sales professional for who will be responsible for cold calling to set appointments to new businesses, as well as following up with warm leads from marketing to set appointments and existing clients in our target market.
• Developing business from prospecting new businesses & following up on marketing leads.
• Must be comfortable using and working with different department.
• Uncover new business opportunities with new client base.
• Develop & help maintain new business relationships by following up with regular proactive contact.
• Conducting online marketing research on the new business leads.
• Use of CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale.
• Schedule appointments to meet with potential clients.
• Explain products or services in detail to potential clients.

Requirement:

• Results Driven & Persistence
• Time Management Excellent
• cold call/walk in Sales
• Professionalism A team player
• Class 3 license required

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

(EAST REGION) - Changi Airfreight Centre

Basic + 1k transport allowance + commission + AWS

The Business Development Manager is a key contributor to business activities relating to Sales within the stated geographical region. The role will primarily involve hunting, winning, and acquiring new business and customers for the organisation, lead the engagement and grow assigned customers, lead, and prepare customer quotations and proposals, increase the organization's revenue, volumes and gross profit, execute business development strategies and tactics, and assist management and leadership in the formulation of sales planning, tactics and strategies when required.

Primary Functions

• Hunt, win and acquire new business and customers for the organization (Note that this is a pure hunting role)

• Lead the engagement and grow assigned customers in country

• Maintain positive and close relationships with all assigned customers

• Lead and prepare customer quotations and proposals

• Meet targets and/or increase the organization's revenue, volumes, and gross profit

• Execute business development strategies and tactics

• Assist management and leadership in the formulation of sales planning, tactics and strategies when required.

• Interact with local and regional product teams (including Air, Ocean, and others) on securing the best rates in the market for customer proposal purposes.

• Manage and analyze the performance of owned customers, identify the need for action and execute these actions

• Support and/or enable the growth of assigned accounts regionally or globally if required.

Secondary Functions

• Work collaboratively with leadership & related stakeholders to implement new & existing sales initiatives.

• Work on tenders/RFQs/Bids if required

• Positive internal stakeholder relationship management - Tech, Product, CS, Operations & others

• Contribute ideas on process improvements & implementation of related improvements.

• Internal stakeholder management

• Execute and manage all other jobs as assigned by immediate and dotted line superiors.

Job Requirements:

• Degree level or equivalent

• Min. 5 years in a customer facing role in freight forwarding, shipping line, air cargo, logistics, supply chain or similar industries, in the roles of business development, sales, commercial, operations or customer service.

• Pure hunting role. Working knowledge of freight forwarding and/or logistics related operations and selling process is a MUST.

• Experienced as Air freight hunter role

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

TRANSCOSMOS ZERO is looking for a passionate and enthusiastic Technical Project Manager of IT system to join our growing team. This is an middle level role suitable for candidates looking to step into the Call Center industry.

Ability of close mutual work with Development Team in Vietnam is required for this position.

As a nature of business, especially a knowledge and exeprience in a Call Center Industory together with IT development project management experience are required. It's a rare, but a challenging position.

The ideal candidate will be responsible for

- Understanding the in-house Technical Guideline to support developers

- Supporting Developers and QCs as a Bridge Engineer

- day-to-day technical support and translation of IT techinical documents

- Having a strong understanding of our in-house tools and act as a key support to clients and internal teams in the APAC region with a strong knowledge of IT system, which is mainly call center system.

Requirement

- 5+ yrs experience in project management within a software development environment with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)

- MUST experience in Microservice Architecture and Highly Availability Architecture for Enterprise Workloads

- Experience in Web development (web application & web services) with Javascript Stacks (Node JS, Express JS, React JS, Vue JS, SQL, NoSQL)

- Experience in cloud development i.e AWS, GCP

- MUST Knowledge of Agile or Scrum environments

- Familiarity with common project management tools (Jira and Confluence)

- The ability to communicate technical information clearly to both technical and non-technical audiences

- Exeperience of the working in Call Center as operator and supervisor, or a strong understanding of Call Center Operation

RESPONSIBILITIES

Marketing of Co-Work Spaces

• Create & post contents that resonates with our target audience.
• Execute marketing through social media.
• Implement SEO to drive traffic to company website
• Perform any photography or videography needed in the execution of marketing campaigns and social media content
• Generate and manage leads. Attend to enquiries.

Front Desk Management

• Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
• Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
• Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
• Building relationships with clients and guests.
• Ensure all the documents and google drives are up to date.
• Keep the front desk clean and organized.
• Notify clients of any food deliveries and couriers.
• Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.

Operations and Management:

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Receive, process, sort, and organize all mails.
• Keep all the mails and documents organized
• Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
• Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
• Provide support for all the clients and guests on the meeting room booking.
• Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)

Clients Engagement & Retention

• Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
• Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
• Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
• Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.

Check-In & Check-Out

• Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
• Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
• Complete the New Client Orientation Tour for all new clients on check-in day.
• Conduct check-out meetings to understand the departing clients’ overall experience.
• Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out

JOB REQUIREMENTS

• Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
• Experienced in SEO, SEM, contents writing.
• Proficiency in MS Office, Adobe Illustrator, Photoshop, Lightroom.
• Customer service and/or marketing campaigning experience.
• Must have strong verbal and written communication skills.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.

What you’ll do

As a Training Program Manager within the Support Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping support specialists with the knowledge and skills necessary for exceptional service delivery.

Responsibilities

• Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program:Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
  Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
  Design assessment methodologies aligned with leading accreditation frameworks and practices
  
• Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
• Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
• Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
• Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
• Harmonize our training efforts across global locations in partnership with external service providers

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in instructional design, technical training programs or operations program management
• Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
• Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
• The ability to distill complex information into clear, concise deliverables

Preferred qualifications

• Experience leveraging learning management systems and/or other content delivery platforms
• An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
• Strong written and verbal communication skills with experience giving presentations
• Ability to understand Stripe’s API in the context of what our specialists need to answer users questions

Job description:

Incident Management:

• Coordinate efforts across L2 and L3 support teams for timely incident resolution.
• Escalate cases involving process failures that delay resolution or result in SLA breaches.
• Attend regular incident review meetings to ensure open incidents are addressed promptly.
• Generate periodic service reports for stakeholders.
• Analyze incident trends to identify opportunities for improvement.
• Ensure incidents are documented accurately according to the Incident Management process.
• Conduct reviews of major incidents to capture insights and finalize improvement actions.

Problem Management:

• Lead root cause analysis sessions to identify fundamental issues and preventive measures.
• Track follow-up actions to ensure timely resolution of problem tickets.
• Analyze and log problem tickets for future reference.

Qualifications:

• Minimum 5 years of experience in incident and problem management within a large organization.
• Excellent communication skills, capable of conveying complex information clearly.
• Excellent interpersonal abilities to manage customer relationships effectively.
• Analytical mindset with the ability to navigate complex technical and process-related issues.
• Self-driven and capable of working independently.
• Experience in a regulated industry is a plus.
• ITIL 4 certification is a plus.
• Experience with ServiceNow is a plus.

Job Description:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Requirements:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

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