Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Summary:

We are seeking a dynamic and client-focused Relationship Manager to join our team. The ideal candidate will be responsible for providing sales support, collecting client information, addressing client inquiries, managing CRM information, and ensuring service renewals. The role requires proficiency in Mandarin and excellent written communication skills in both English and Chinese.

This position is on either a 4- or 5-working day basis per week.

Key Responsibilities:

1. Sales Support:
   • Create quotations and sales orders for potential clients.
   • Track and follow up on payments during the pre-sales stages.
   • Assist the sales team with administrative tasks to facilitate the sales process.
2. Client Interaction:
   • Respond promptly to client inquiries and provide accurate information.
   • Issue sales orders for existing clients based on their specific requirements.
   • Maintain strong relationships with clients to ensure satisfaction and loyalty.
3. Client Updates:
   • Regularly update clients on the latest information, including compliance requirements.
   • Send timely reminders for service renewals and other important updates.
   • Ensure clients are informed about any changes or new services that may benefit them.
4. Language Proficiency:
   • Serve and communicate effectively with clients who speak Mandarin.
   • Demonstrate strong written communication skills in both English and Chinese.

Qualifications:

• Education: Polytechnic, diploma, or bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience:
  • Fresh graduates are welcome to apply
  • 2-3 years of experience in a sales support or relationship management role is preferred.
  • Experience in CRM system
• Skills:
  • Excellent verbal and written communication skills in English and Chinese.
  • Strong organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Customer-focused with a positive attitude and professional demeanor.
• Key Competencies
  
  • Customer Focus
  • Drive for result
  • Action Oriented
  • Writing Communication
  • Learning on the fly
  • Active Listening

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Assist in backend kitchen operations

Assist in manpower planning

Assist in managing cost control

Ensure kitchen is clean and hygiene standards are met

Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 6 days per week
• Willing to work on Public Holiday and weekends

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

WHO WE ARE?

Overview

Founded in 2014, dship Carriers has grown to become a leading player in the global shipping industry, with a young fleet of over 20 vessels and offices located in key shipping hubs around the world.

With a team of experienced professionals who are dedicated to delivering exceptional, consistent, and responsive customer service at all times, we are equipped to meet the unique needs of a diverse range of clients including those in oil and gas, wind energy, floating cargo and more.

From breakbulk and heavy lift to dry bulk and project cargo, dship Carriers has the expertise to handle it all. We are committed to delivering innovative and future-focused solutions and partner with our clients for success.

Become a part of our international Operations team in Singapore. For the next possible date we are looking for you in fulltime as Management Assistant.

Please visit the website https://dship-carriers.com for more information about our organisation.

Job Description

The management assistant is responsible to proactively support the General Manager of dship Singapore.

In the capacity of management assistant, the employee will be responsible for:

· To assist the General Manager to grow the business in the South-East Asian market

· Provide administrative support to the General Manager, including calendar management, scheduling meetings, and making travel arrangements

· Prepare and distribute correspondence, reports, and presentations as needed

· Maintain and organize physical and electronic filing systems, ensuring easy access to important documents and records

· Manage administrative tasks in and for the dship office Singapore

· Assist with rate enquiries and filter most important ones in review of vessels positions

· Assist with research of available cargoes and to help managing the inflow of enquiries

· Assist with data entry in IMOS voyage calculation system

· Assist with tender pricing management

· Assist in maintaining an internal CRM database

· Assist with any other areas relating to the day-to-day business assigned by the management

· Assure correctness in all areas

· Ensuring that corporate guidelines are being adhered to

· Following group code of conduct

Market & Industry Knowledge

· Basic knowledge in international shipping/transport

· Experience in office or management assistance

· Understanding of company strategy and products

· Understanding of company rules and guidelines

Skill and Competencies

· Excellent written and verbal communication skills

· Attention to detail and high level of accuracy in work

· Ability to understand clients’ needs

· Strategic planner, analytical and conceptual thinker, self-starter and team player

· Strong organizational skills (prioritize, independent, plan, assign, control)

· Good communication, cross culture competence and interpersonal skills

Desired Attributes

· Professional image, polished and friendly presentation

· Team player, approachable towards colleagues, willing to gain and share knowledge

· Good relationship building

· High energy and results-oriented

· Detail oriented with strong planning, organizational and analytical skills

· Excellent client / management presentation skills

· Ability to work under pressure

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

· Retail experience

Functional Skills (Hard / Technical)

· Identification of, and follow up on customer concerns

· Ensure that service standards and importance of service recovery are adhered to

· Opening, operating and closing of shift procedures

· Ability to count money accurately without error

Performance (Soft / Core)

· Able to make customers feel at ease and comfortable

· 6-star service

Job Description & Requirements

1. Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Supporting Function Department etc;

2. Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

3. Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;

4. Progressively master the skills to run restaurant operations.

5. Acknowledge and achieve performance goals and objectives defined by management.

6. Consistently monitor individual performance and progression with your superior and management.

7. Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.

8. Provide support as needed in various departments;

9. Perform ad-hoc duties as assigned by your superior.

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Jobskipedia Pte Ltd specialises in revolutionising HR solutions through creative recruitment. Our services includes web designing, HR advisory and event planning.

As a Management Trainee, learn business operations from business and marketing executives to provide you with a comprehensive understanding on business sustainability and long-term success.

Business Team

• Assist in sales campaigns to present relevant products and services to clients.
• Make sales calls to new and existing clients and cross-selling to generate business leads.
• Meet clients to build positive relationships and clientele.
• Funnel potential sales into a pipeline through outbound activities and develop new qualified opportunities.

Marketing Team

• Assist in digital marketing campaigns to create brand awareness.
• Create content that would entice our audience to manage successful marketing initiatives.
• Take charge of our social media platforms to better engage with the audience.
• Utilize your project management skills to execute the marketing calendar.

Recruitment Team

• Carry out outsourcing and networking with jobseekers in through our recruitment initiatives.
• Screen and interview potential candidates to ensure that they posses the right skills and abilities for the role.
• Advise our jobseekers through career coaching to increase their success in getting hired.
• Establish a relationship with our clients to understand further their recruitment needs to better align candidates for available positions.

Benefits and Compensation (2 year completion):

• Offered a permanent role in the organisation.
• High performers may be offered a possibility in equity-share holding.

Requirements:

• Min. 2 years of experience in the related field.
• Target driven to achieve the KPI and sales target.
• Ability to build rapport with clients and understand their needs.
• Independent, proactive and initiative driven.
• Willing to go the extra mile.
• Positive attitude and willingness to learn.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information.
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Usher guest to their seats

Ensure restaurant and cutleries are clean and set up properly and correctly

Assist in taking down F&B reservations via email and/or phone

Assist in stock control and ordering of stock

The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

• MNC
• Industry Leader
• Permanent Position
• Knowledge in ISO 22000 / FSSC22000, or any other GFSI recognized certification
• Knowledge in ready-to-eat, cooked chilled / freeze production food safety requirements

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as QA Manager.

RESPONSIBILITIES:

• Be the main person in charge in maintaining the Management System (FSMS and HSE).
• Manage and report actions for products under quality on-hold or other issues to the Management including major issues which could affect business performance.
• Lead and ensure the QA team perform their roles and responsibilities as defined in their job description.
• Ensure all products received, stored, process, packed and distributed in compliance with SOPs
• Key contact person for operational staff, customers and suppliers on Quality matters.
• Overseeing and Handling of customer complaints/feedback and Goods Return.
• Ensure process monitoring - GWP/Pest Control/Hygiene/Safety in the company compound.
• Ensure compliance of CCP / OPRP and food safety requirements of manufacturing kitchens.
• Involving in regulatory, statutory and customer’s audits and assist in follow-up corrective/preventive actions.
• Manage Document Control.
• Relationship management on QA or compliance matters, supporting our Sales, Operation & Logistic team.
• Handle licensing and certification application and renewal with authorities and certification bodies.
• Any other ad hoc duty as assigned by the Management.

REQUIREMENTS:

• Diploma or Bachelor Degree in Food Science or relevant disciplines
• Minimum 5 years of relevant working experience, with supervisory/people management experience
• Knowledge in ISO 22000 / FSSC22000, or any other GFSI recognized certification
• Knowledge in Halal, ASC & MSC, ISO45001 and BizSafe certification
• Comfortable with communicating with internal stakeholders and external parties (Eg, SFA officer, auditors, customers, vendors, etc).
• Technically oriented and able to deal with meat product
• Knowledge in ready-to-eat, cooked chilled / freeze production food safety requirements
• Knowledge in product labelling requirements
• Proficient in MS Office applications

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Assist in respective category matters to achieve budget sales and gross profits
• Assist in ensuring price competitiveness against competitors for respective categories
• Assist in ensuring no major issues relating to out of stocks for advertised offers/ major promotions
• Assist in gathering relevant sales and profit contribution for listed SKUs
• Assist in preparing information/notice/planning documents
• Attend overseas procurement, inspection visits and trade events when required
• Basic data entry
• Other ad-hoc projects as assigned

JOB REQUIREMENTS

• 3 years or more of relevant working experience
• Familiar with the relevant trade industry players and SFA’s licensing and polices pertaining to food safety compliance and routine audit from the relevant authorities for the categories
• Prior experience working on either side of the buying or supply of the category in the supermarket retail trade would be advantageous
• Tertiary education with special focus study on Food Science and Technology would be a plus
• Possess driving license would be a plus

Job summary

We are seeking a self-motivated, practical Project Manager with great organization skills and project management experience to join us .

Responsibilities

· Lead, plan, coordinate and execute projects in interior design fit-out works in Retail, F & B, Theme park and Musuem industry.

. Submission of tender including budgeting estimate with the QS.

··Work closely with Construction team & internal members on all aspects of projects, not limited to being the lead person to liaise with clients/ consultants/landlord; and breifitng and negotiation with Sub contractors/Vendors.

. Project Management and Supervision projects closely to ensure conformity to specifications, quality, budgets and delivery schedule.

· Prepare and manage project schedule and report on project status and take appropriate actions to ensure project completion within schedule. Responsible for any delays, emergencies and problems that can arise.

· Cost management to ensure budgets are kept, value engineer where required.

. Attend regular site meetings and inspections.

· Discussion, delegate their responsibilities and

Requirements

· Degree/ Diploma in Civil or Building Management/ Construction Management/ Interior Design

· Minimum 3 years of experience in Interior Design & Fit-outs industry managing sales and marketing, building project management and planning for retail, construction, commercial projects, corporate office, gallery, museum and theme park.

· Ability to read CAD drawings

· Ability to work under dynamic phases and stress

· Self-motivated and able to work independently and as a team

· Good interpersonal and communication skills

· Willing to travel for short assignment 3-6mths

· Relevant experience in Interior Design & Fit-outs will be advantage

· Candidates with lesser work experience will be consider for Executive post

Responsibilities

• Plan, coordinate and work on site, ensuring effective implementation and timely completion of interior fit out project.
• Work with project manager to develop budgets, schedules and plans for the various elements of project.
• Plan, coordinate and manage sub-contractors on site.
• Source and brief sub-contractors for costing and execution
• Liaise with clients/ consultants to discuss issues pertaining to projects on site
• Conduct site audit and measurement, site management and coordination
• Supervise all works and provide technical guidance on site
• Assist Project Manager to prepare BOQ, quotation and submission of tender/quotation during off site period.

Requirements

• Degree/ Diploma in Civil/ Structural or equivalent
• Minimum 3 years of related experience preferably in interior fit out industry. Executive post will be consider with experience lesser than 3 years.
• Relevant experience in interiors & Mechanical and Electrical industry will be an added advantage
• Knowledge of all operational and technical aspects
• Ability to read CAD drawings
• Self-motivated and able to work independently and as a team
• Resourceful with excellent interpersonal skills and communication skill
• Willing to travel oversea for assignment ranging from 3 to 6 month is a must

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary:

Lead the Information Technology team to ensure efficient, secure, and legally compliant IT systems and support across the hotel, in alignment with COMO Hotels and Resorts' policies.

Tasks/ Responsibilities:

• Strategic Planning & Implementation: Plan, implement, and manage the hotel’s IT systems to maximize efficiency and effectiveness. Ensure alignment with overall hotel objectives and COMO’s standards.
• Stakeholder Liaison & Systems Enhancement: Engage with stakeholders to understand their IT needs, evaluate existing systems, recommend enhancements, and provide regular progress reports.
• Security & Compliance:Perform regular testing, updating, and application of security patches. Ensure all IT operations comply with legal requirements and internal policies, including maintaining a robust disaster recovery plan.
• Project Management: Lead IT projects to address client department needs, including the creation of detailed project schedules and timelines.
• Technology Updates: Stay updated on the latest IT developments in both hardware and software. Attend user group meetings and report on emerging issues or opportunities.
• Policy & Procedure Management:Ensure IT system policies and procedures are current and comprehensive, with regular reviews and updates, especially regarding health and safety regulations.
• Communication: Communicate IT-related issues, changes, and updates to end-users via appropriate channels, including team meetings.
• User Documentation: Develop, maintain, and update user manuals for all hardware and software systems.
• Supplier & Contract Management:Collaborate with the Purchasing team to oversee supplier contracts, ensuring optimal service delivery.
• Team Training & Development:Provide ongoing training for IT team members and establish a realistic training schedule. Manage team performance through regular appraisals.
• Database Administration:Oversee the administration of multi-user databases, ensuring data consistency and integrity.
• Budget Management: Manage the IT department’s capital and revenue budgets in close collaboration with the Financial Controller.
• Performance Reviews: Conduct regular performance reviews of team members, fostering continuous improvement and development.
• Strategy Development: Lead the development, implementation, and review of IT systems and strategies in consultation with Department Heads/Directors.
• Standards Compliance: Ensure IT department operations align with COMO Hotels and Resorts' product specifications and Leading Quality Assurance standards.
• Systems Knowledge: Maintain comprehensive knowledge of all hotel systems to ensure their optimal utilization.

• Minimum 10 years experience in Project Managment and Certified Project Management Professional from PMI.
• Accountable for the full project lifecycle: develop scopes of work and associated project plans and own the day-to-day operations to ensure that projects remain on track and within budget.
• Lead internal and external status meetings: clearly capture notes, assign action items to team members, and own all necessary follow-up.
• Relay clear and specific expectations, timelines, priorities, challenges, and new developments in detail to key internal and external team members/parties.
• Own daily project plan components, including task estimation, resource allocations,and new work requests.
• Coordinate internal reviews and implementation-related quality assurance efforts.
• Come from a place of perpetual learning, always seeking to improve and optimize processes, develop new ones, and participate in the overall growth of the department and agency.
• Partner with key stakeholders to identify and execute cross-functional goals.
• Work with clarity PPM , or other project management tools.
• Eliminate scope creep by ensuring that projects remain within parameters identified in the scope of work.
• Communicate issues, bug reports, and change orders to leadership.
• Define timelines, budgets, KPIs, deliverables, and milestones; allocate resources
• Draft and present project proposals .
• Negotiate pricing, timelines, services, and terms with vendors.
• Create progress reports and monitor program data to assess efficiency.
• Build strong, lasting relationships and strategic partnerships through exceptional client service; serve as primary point of contact for client communications.