Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

Duration: 6 Months Contract

Location: East/Central, 2 positions

Responsibilities:

• Assist with account opening process through the conduct of due diligence searches and refresh due diligence searches.
• Perform name screen and searches on existing customer base.
• Check quality of submission for name screening and where required.

Requirements:

• Possess Degree and min 2-year experience in KYC Onboarding and/or name screening experience in Banking industry.
• Familiar with screening system such as World check, Factiva, Google
• Proficient in Ms Word, Excel, and PowerPoint

** This Singapore-based position is opened to Singaporeans only.

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

• General accounting tasks such as bank and AR reconciliation and payments.
• Ad hoc duties assigned by the reporting officer.
• Salary commensurate with experience.
• Extendable contract base on performance

Primary Responsibility:

Support the Secretariat team by handling the financial and logistical tasks related to the administration of arbitration cases.

Requirements:

• Diploma in any field
• With a minimum of 2 years of work experience in a clerical / admin role or equivalent
• Strong communication and interpersonal skills
• A good team player who is able to work independently

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Provide excellent support to customers via all relevant communication channels
- Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to company service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Prepares the necessary paperwork, such as quotations and delivery orders .
- Follows up on outstanding enquiries, back orders and customers’ payments.
- Liaise with warehouse for order picking and readiness.
- Assist and liaise with customers on their ad hoc requirements.
- Other ad-hoc duties/tasks assigned by superior.

Job Requirements:
- Minimum GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
- At least 1 year of experience in sales administration or customer service
- Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office applications, particularly Word and Excel is preferred.
- A team player with a strong work ethic and a proactive attitude
- Ability to work efficiently under pressure and meet deadlines
- Exceptional attention to detail and commitment to accuracy

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Assist in arrangements for meetings, events, and office gatherings.
- Support HR functions including recruitment, onboarding and offboarding, employee benefits & claims, leave management, training and payroll .
- Maintain and update employee records with attention to detail and discretion, ensuring data accuracy and compliance with PDPA.
- Oversee and ensure timely application and renewal of work passes.
- Update of work pass holder personal details to MOM, e.g. address, passport details, etc.
- Manage general administrative tasks such as attending to visitors, managing office supplies, inventory, equipment and oversee the maintenance of the office environment, ensuring that it is clean, organized, and conducive.
- Configure and setup end user machines such as desktops and laptops.
- Provide end user support to internal colleagues.
- Performs 1st tier basic IT support role to support end-users computing needs by adopting standard ITIL processes.
- Keeps track/monitor end-to-end change request (CR).
- Keep track of all end-user computing software licenses, assets inventory and accessories/peripherals.
- Other ad-hoc admin support to the HR & Admin Team as assigned.

Job Requirements:
- At least 1-2 years of experience in office administration or HR support roles.
- Strong knowledge of administrative processes and basic HR practices in Singapore.
- Knowledgeable in basic IT support is highly preferred.
- Excellent organizational and multitasking skills with attention to detail.
- Knowledge of Microsoft desktop operating systems and desktop software
- Excellent hardware and software problem solving skills
- Ability to seek solutions to problems using one’s own resources
- Must be able to travel island wide for business needs when requested

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

Location: CBD, Corporate banking
Monday - Friday

​​​​​​​​​​​​​​

Responsibilities:

• Process customer transaction such as deposit, withdrawal, transfer and foreign exchange
• Provide operational support such as inward/outward remittance transactions
• Ensure all instructions submitted by internal stakeholders are accurately processed and released within the currency cut-off times.
• Manage the GIRO crediting and debiting
• Conduct timely client callbacks

Requirements:

• Bachelor Degree with at least 1 – 2 years’ experience in bank operation roles
• Good communication and people skills
• Able to adapt to changing priorities, workload, and operational requirements in a fast-paced environment

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Job Description

• Carry out full time supervision for construction of structural works in accordance to BCA approved structural drawings in compliance to Building and Control Act and regulations
• Check that requirements of specifications in regards to materials and workmanship are complied with the project specifications by the Builders. Ensure high quality control for all civil and structural as well as architectural works to be carried . This includes sample tests for materials and workmanship etc
• Watch for faulty workmanship and material incorporated in the works and to issue instructions for rectifications
• Check line and level and layout of structure during erection and that intentions of contract drawings are adhered to
• Check structural slab beam and column sizes and reinforcements placed and that intent of design details are followed
• Keep a record of all measurements and tests and to bring plans into conformity with the work actually executed
• Issue such further instructions and clarifications of details as and when required; and to inform Architect / Engineers for issuance of Architect’s Instruction or Architects' clarification
• Work under the direction of RE, PE and Architect for site organisation, allocation of duties and tasks and coordinate with Architect for M&E services and structural design that affects architectural and ID works.
• Participate in Client/Consultant's site meeting and technical meeting if required by RE
• Vet and signoff inspection forms and quality related issues including all dry-lays, trade demonstrations, method of statements, mock-ups, defects inspection and rectification follow-up to sign-off, M&E testing and commissioning, handover to client.
• Check architectural and ID works and intent of design details are followed. To notify Architect of any design intent conflicts and quality variations, illegal works.

What you will need:

• Registered with IES-ACES Joint accreditation Committee ( JAC ) as Resident Technical Officer with a minimum diploma in Civil Engineering or equivalent qualification
• At least 5 years or more relevant experience
• Experience in precast RC piling works and structural steel buildings are preferred
• Comfortable for Project Site at Tuas South

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Hadoop/Big Data Platform
• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.
• Linux
  3 - 5 years of experience
• Database
  Good SQL experience in any of the RDBMS.
• Scheduler
  Autosys / CONTROL-M or other schedulers will be of added advantage.
• Programming Languages
  UNIX shell scripting, Python / PERL will be of added advantage.
• Microsoft
  Strong knowledge of Microsoft based operating systems
  Experience using/troubleshooting Office with emphasis on Word, Excel.
• Additional Skills (preferable)

Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Key Responsibilities:

• The successful candidate will be expected to help manage our mouse colony (implementing and managing complex breeding regimes, weaning, time-pregnancies, surgeries, tail clipping etc.).
• The candidate will be expected to perform these tasks independently after the requisite training has been given.
• In addition, candidate will assist research fellows with performing standard lab work and experimental mouse procedures, including tissue processing, histology and cell culture, as well as contributing to general lab tasks.

Key Requirements:

• Degree in Biological Science and Life Science disciplines or equivalent.
• Prior experience in working with mice is highly advantageous, but not essential.
• Successful candidates should have a passionate enthusiasm for research, be self-motivated, highly organized, enjoy working as a team and have good communication skills.

Overview of Role:

• Technology Risk Management (Regulatory Requirement)
• IT Security Control / Incident Management / Cyber Security

Roles and Responsibilities:

• Manage Branch IT Risk Framework (eg: IT Risk Register, Technology Committee, critical system assessment, due diligence of IT outsourcing)
• Working with Japan HO IT Risk Management Div Cyber Security Team & performing system risk assessment or conduct Cyber Security Exercise.
• Assist IT manager of Cyber Security Training for employee and Senior Management
• General security awareness training to all employee
• Cyber Security Incident desktop exercise to Senior Management
• Manage and maintain IT Policy and Procedures .
• Assist IT manager of oversight the Security Control of IT environment.
• Working IT infra team & IT Dev team to improve security enhancement such as Patch Management /MAS vulnerability circulation, Access Control and Monitor the segregation control of each IT role.
• Review and manage contract renewal with IT vendors under MAS Outsourcing Guideline.

Job requirements:

• Minimum a Diploma in any IT-related discipline.
• Local Japanese speaker JLPT N1-N2 is advantage.
• Minimum 1 - 3 years of IT Risk or Cyber Security experience or/and preferably with working experience in banking sector or similar regulated industry.
• In-depth technical knowledge of network PC, devices and platform operating
• systems, and demonstrates technical skills, problem solving.
• Strong communication skill to act both independently and within IT team, in a fast-changing mission-critical environment
• Good attitude and ready to take on any relevant assignment, and the ability to learn and work smoothly.

Nucleus Global is part of iNIZIO, a global healthcare consulting and communications group that supports some of the world's leading life sciences companies by providing a full suite of advisory, medical, marketing, communications, patient and partner engagement services.

Nucleus Global is a global leader in the medical communications space, with over 900 people based in locations across Europe, US, and APAC. We form part of the iNIZIO Medical group. Our unique position as part of this international network, which includes three of the world’s top medical communications companies, gives us an important advantage over commercial competitors regarding the scale of reach and depth of expertise.

We are now looking for an accomplished and enthusiastic Medical Writer to join our team in Singapore.

As a Medical Writer you will use your scientific expertise to develop and deliver medical communications projects. This is an excellent opportunity for an experienced medical writer looking for professional growth and progression. Reporting to a Scientific Director, you will take the lead role in projects, and have ownership of the scientific/editorial component.

You will produce high-quality scientific content for a range of scientific materials from technical manuscripts to congress abstracts and posters, meeting reports and educational and training materials.

To succeed, you will have a minimum MSc or PhD degree in the life sciences and you must have medical writing experience in a medical communication agency (ideally in Publications) or in the pharmaceutical industry.

You will demonstrate deep understanding (e.g. biology, treatment modalities) of a major disease area (e.g. oncology, haematology,) and drug product(s) (e.g. medical and commercial perspectives) within the agency client portfolio.

In addition to a great benefits package package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with social events across our offices and regular wellbeing programmes. We offer excellent opportunities for career and personal development.

Interested applicants, please apply directly at https://job-boards.greenhouse.io/nucleus/jobs/6476327

1. Singapore locals or PRs are preferred;

2. It is best to have Masseur (Non-Medical) or Foot Reflexologist shop work experience.

3. Those who can accept overtime work, the latest working time is 10:00 pm, and one day off a week.

4. The monthly salary is between SGD2400-4700

5. The work place is in the store. You must be approved by the police station before you can start working. Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

1. Singapore locals or PRs are preferred;

2. It is best to have Masseur (Non-Medical) or Foot Reflexologist shop work experience.

3. Those who can accept overtime work, the latest working time is 10:00 pm, and one day off a week.

4. The monthly salary is between SGD2400-4700

5. The work place is in the store. You must be approved by the police station before you can start working. Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties:

• Help Desk Duties 8.00 AM - 2:30 PM
• Office Duties 2:30 PM – 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:

• IT Support/help desk dutiesIncident administration
  User account deployment
  User security access changes
  End user assistance
  
• Deployment and administrationEnd user equipment
  IT consumables
  Print/scanning
  Voice mobile/fixed line
  
• Investigation, reporting and fault service callsPC / Peripheral hardware / software
  Server / Network Service
  
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Manager (Secondary Role) daily 2:30pm to 5:00pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.

• To conduct / plan safety inspection to verify safety provision and provide recommendations for improvements conforming to worksite rules and regulations to comply with statutory requirements
• To investigate any accident, dangerous occurrence or occupational disease that occurred within the workplace and provide recommendations for countermeasures to prevent recurrence
• Implementation and revision of Risk Management
• Liaise with Ministry of Manpower on safety issues and safety statutory requirements
• Establish, update, maintain, and implement the Safety & Health Management System
• To conduct relevant safety training needs e.g. Safety induction, Permit to Work, Safe Work Procedures etc.
• Identify training needs for safety personnel and recommend the required training to ensure competency of the workforce.
• To conduct Safety Committee Meeting to address safety issues and ensure a safe working environment for all personnel
• Ensure in-house rules and regulations are implemented and enforced diligently at the worksite.
• Coordinate safety promotional activities to develop and maintain safety awareness among all personnel
• Evaluate, select and control sub-contractors to ensure awareness of their safety obligations on site
• Review, assess and maintain the Safety Data Sheets
• Ensure storage, movement, use, and disposal of hazardous substances and chemicals are well managed
• Ensure the register of hazardous substances is up to date
• Continuously review the emergency procedure and update.
• Manage and control situations arising during an emergency
• Plan and implement occupational health programs to protect workers from health hazards such as noise, dust, toxic gases, vapors and radiation
• Coordinate safety audit and ensure the closure of all findings
• Coordinate the preparation and submission of all required safety reports e.g. Integrated Management System (IMS) Quarterly report, Risk Assessment review
• Updates on codes of practice & safety literature and circulates information to each level of employees
• Monitor the Safety Performance of the project as set by the company policy and objectives e.g. Accident Frequency Rate (AFR), Accident Severity Rate (ASR) etc
• Person in charge of the workplace on environmental regulations pertaining to the Environmental Public Health (Registration of Environmental Control Officers) Regulations 1999
• Person in charge of the workplace implementation and revision of Environmental Management in the worksite
• Act as an Earth Control Measures Officer (ECMO)Ensure safety practices and housekeeping is to maintained to the highest standard

Requirements:-

• Must possess registered MOM WSH Officer license
• Min 3 years’ WSH Officer experience in Building projects

Our client is a company that provides medical diagnostic devices to hospitals, clinics, and pharmacies in Malaysia and Singapore.

• Meet sales targets and support the growth of various brands and product ranges.
• Develop and maintain strong relationships with healthcare professionals in hospital settings (both restructured public and private) by offering tailored solutions based on our extensive product portfolio.
• Provide relevant education to healthcare practitioners in hospital settings (both restructured public and private) on the uses and benefits of the company’s products.
• Conduct product demonstrations, training sessions, and presentations for clients and staff.

Requirements:

• Degree in Life Sciences/Healthcare/Nursing/Biomedical Engineering or equivalent
• At least 2 years of sales, business development, or product management experience in Healthcare industry.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client, a medical device manufacturing (High Risk Devices) company, is looking for a Regional Sales / Senior Sales Executive (Medical Devices) to join their team. The successful candidate should be from the medical & healthcare industry and possesses a willingness to learn and grow with the company.

Must have High Risk Devices/ IVD (Interventional devices)

Key Responsibilities:

1) Sales

• Responsible for achieving sales target for the responsible territories (Southeast Asia, Australia and New Zealand).
• Initiate and implement effective sales strategies with distributors in each country.
• Conduct sales analysis for good understanding of sales trend.
• Sales analysis, sales and inventory forecast for the said territories.
• Regular visits to hospitals and doctors for direct promotion of the company's products.
• Prepare quotation and tender documents as necessary.

2) Marketing

• Formulate marketing plan and strategies and ensure its implementation.
• Conduct sales and product training to the company's staff and distributors.
• Conduct market survey, product evaluation, gather competitors’ information and customer’ feedback for product improvement.
• Management of product complaints.
• Organize workshops, product presentations, trade exhibitions or any other promotion activities.

3) Relationship Management

• Build strong relationship with clients and distributors.
• Identify and reporting on business opportunities in target market.
• Work with Regulatory Affairs Specialist to ensure qualifications of new products.
• Work with Marketing staff for product launch and implementation of promotion programs.
• Maintain clear records and ensure proper management of samples, marketing materials, promotion funds, etc.
• Follow supervisor’s instructions and any other adhoc duties as assigned.

Job Requirements:

• Relevant regional sales experience in the medical and healthcare industry (Medical device distributors, Manufacturer or etc) is advantageous
• Willingness to learn and grow with the company long term
• Possess right attitude to work hard and to gain company's product knowledge
• Good communication skills to work with distributors, clients and internal stakeholders
• Willing to go for business trips (2-3 times a month, few days to 1 week per trip)

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for Regional Sales / Senior Sales Executive (Medical Devices)- TK" for immediate processing.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Job Summary:

We are seeking a highly skilled and motivated medical device Product Development Engineer to join our dynamic team. The successful candidate will be responsible for the design, development, and maintenance of software products that meet regulatory requirements for medical devices. This role requires a good understanding of both software engineering and medical device regulations, ensuring our products are safe, effective, and compliant.

Key Responsibilities:

• Collaborate with software development team to design, develop, and maintain software applications intended for use as medical devices.
• Collaborate with cross-functional teams, including clinical, regulatory, quality, and marketing to implement product requirements and specifications.
• Ensure software design complies with relevant medical device regulations and standards (e.g., IEC 62304, ISO 13485, HSA guidelines).
• Work closely with regulatory affairs to ensure software products meet all necessary regulatory requirements and obtain required certifications and approvals.
• Prepare and maintain documentation required for regulatory submissions and audits.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Biomedical Engineering, or a related field.
• Minimum 2 years of experience in software development, preferably in the medical device industry.
• Experience with regulatory compliance for medical devices.
• Familiarity with software validation and verification processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

About the Opportunity

We are currently seeking dynamic professionals to join our managed Healthcare team to drive the development and expansion of our Healthcare service provider network.

What You'll be Doing

• Build strong and strategic relationships & partnerships with new and existing panel providers to drive improved value & outcomes for our patients and ensure that quality of care and operational targets are achieved.
• Manage day-to-day delivery of operational activities including project management, reporting, implementation, problem resolution and other activities to facilitate strong relationships with providers.
• Identify and resolve operational issues with a positive approach.
• Provide support in panel management, panel recruitment and engagement to facilitate seamless delivery of services.
• Provide insights to the development, review, and negotiation and of provider contracts.
• Manage communication with providers including escalations & resolutions to issues, provide advisory to providers regarding current processes, new or updated policies and procedures.
• Monitor, review, report and conduct analysis on provider performance, metrics and data such as billing, utilization, referrals, benefit design and service quality for operational and business planning.
• Review potential business opportunities, functional models, process improvements, and propose optimal solutions that enhances service efficiency, patience-centered care and patient experience.
• Drive improvement in patient care management.
• Support any other ad-hoc projects assigned by Supervisor.

What We Are Looking for

• Diploma in Health management services or business related courses.
• Highly developed interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability towards day-to-day tasks.
• Exceptional analytical, organisation skills and problem-solving skills.
• Passional about driving change to improve business outcomes and promote improvement ideas.
• Strong knowledge of Singapore Healthcare provider community.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

Job Summary:
We are seeking an experienced Software Testing Engineer to join our dynamic team focused on developing cutting-edge medical device software. The successful candidate will be responsible for designing, executing, and maintaining comprehensive testing processes to ensure our software meets the highest standards of quality, safety, and regulatory compliance. This role requires a deep understanding of software testing and compliance.

Key Responsibilities:

• Design, develop, and execute test plans, test cases, and test scripts for software applications intended for use as medical devices.
• Collaborate with software developers and cross-functional teams to identify, document, and resolve software defects.
• Conduct various types of testing, including functional, integration, system, performance, and regression testing, to ensure software quality.
• Prepare and maintain comprehensive testing documentation, including test protocols, validation reports, and traceability matrices, required for regulatory submissions and audits.
• Work closely with quality assurance and regulatory teams to ensure software testing aligns with industry best practices and regulatory requirements.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Biomedical Engineering, or a related field.
• Minimum 2 years of experience in software testing, preferably in the medical device industry.
• Knowledge of software testing tools and frameworks (e.g., Selenium, JUnit, or similar).
• Strong analytical skills with excellent attention to detail.
• Effective communication and teamwork abilities.
• Experience with regulatory compliance and documentation for medical devices will be an advantage but not mandatory.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

The duties of Medical Laboratory Technologist includes but are not limited to grossing, tissue processing, embedding, microtomy, cryotomy, special stains, immunohistochemistry, and maintenance of equipment and QA documentation.

Job responsibilities

• Perform basic Histology functions (i.e., embedding, microtomy, routine and special stains and frozen sectioning)
• Perform Immunohistochemistry staining including preparation of reagents; antibodies using automated staining machine.
• Perform Immunofluorescence staining including freezing, cutting, staining and preparation of reagents for manual staining.
• Perform histochemical staining including preparation of reagents required for the test.
• Perform on-call duty for kidney/ liver transplant frozen section service.
• Examine slides under microscope to ensure slide preparation meets laboratory standards.
• Prepare and maintain all necessary laboratory reagents
• Maintain laboratory facilities and equipment.
• Assist in supervising daily workflow in IHC laboratory.
• Assist in maintaining and setting up of equipment, instruments and apparatus use for the various techniques.
• Provide technical guidance to co-worker and assist in the training of new personnel.
• Perform Proficiency Test for CAP accreditation.
• Complete all associated paperwork (i.e., workload recording, PM/temperature charts, etc.)
• Prepare Risk Assessment
• Perform Chemical and laboratory safety duty
• Perform other related duties incidental to the work described herein.

Job Requirements

1. Degree in Biological/Life Sciences
2. Team player
3. Meticulous
4. Good time management
5. Capable of multi-tasking
6. Demonstrate proficiency in applicable computer system and software

Interested applicants are invited to email a detailed resume stating your current and expected salary to [email protected]

Please indicate in the subject title as: "Applying for position of “Medical Laboratory Technologist, Department of Pathology_IHC (Contract)”

We regret that only shortlisted candidates will be notified.

Job Scope and Description:

We’re looking for an energetic and organized HR Officer to join our team on a temporary 5-month basis

to cover maternity leave. This is a fantastic opportunity to gain hands-on experience across a variety of

HR functions, from supporting staff development and recruitment to coordinating events and claims.

You’ll play a vital role in creating a positive workplace environment while growing your skills in a

supportive and collaborative setting.

Key Responsibilities:

1. Staff Development and Training

• Coordinate and process staff training programs, including course registration, payments, and account setup (e.g., Opal platform).
• Support and organize key staff engagement events, such as the EAS Townhall and leadership workshops.

2. Recruitment and Onboarding

• Manage job postings and candidate shortlisting for various roles.
• Coordinate interviews with hiring managers, senior leaders, and stakeholders.
• Conduct reference checks and ensure all required documents are completed for successful candidates.
• Facilitate the Ministry of Education (MOE) Open Posting Exercise.

3. Employee Benefits and Insurance

• Maintain accurate staff insurance records and liaise with brokers on updates and claims.
• Assist staff with insurance claims processes, ensuring smooth communication with providers and timely submission of necessary documents.
• Address staff inquiries and guide them on claims-related matters.

4. Awards and Recognition Programs

• Manage award nomination processes and prepare materials, including certificates and presentations, for recipients.
• Oversee award-related payments and coordinate with vendors to source suitable gifts.

5. HR Operations and Claims Management

• Process employee claims (medical, dental, transport) and verify reimbursement reports.
• Collaborate with external vendors to streamline claims processing and resolve issues.
• Respond to staff inquiries and improve administrative efficiency for HR processes.

6. Event Planning and Coordination

• Organize and coordinate key school events, including the Teachers’ Day Lunch, ensuring seamless execution.
• Prepare materials, such as scripts and certificates, and manage event logistics.

7. General HR Administration

• Manage staff passes, including synchronization and issuance.
• Support school initiatives, such as study subsidies and meeting arrangements, ensuring timely follow-through.

Qualifications:

• Admin/HR Diploma or equivalent qualification
• Prior experience working in Administration or HR department

We’re looking for someone who is:

• Organized and Efficient
• A Great Communicator
• Proactive and Resourceful