Responsibilities:
The Program Office Manager in the digital domain is responsible for overseeing and optimizing the management of resources, demand, cost, and pipeline, inflight, completed within a digital program, boatsize or project. This role involves strategic planning, coordination, and governance the execution to ensure the successful delivery of projects within scope, on time, and within budget. The Program Office Manager plays a crucial role in aligning business objectives with digital initiatives, ensuring efficient resource allocation, and maintaining a comprehensive view of the program landscape. The ideal candidate should process a both Technical, agile methodologies, communication, financial budgeting and analytic skills
Portfolio Reporting & Governance
· Hand-on track portfolio data in Jira/ Confluence and analyses portfolio to identify bottle neck, gaps & issues in the delivery process and improve delivery performance and pain points
· Timely and high-quality reporting/ governance management of lifecycle covering live delivery pack, backlog, status, resource, financial, risk, and dependency profiles
· Accurately and timely update financial of drawdown, utilisation for project and to provide timely billings to respective countries and group via advance excel and macro.
· Accountable for maintain end to end admin process on project including the update list of digital related key pipeline, approved, in delivery and completed initiatives in Jira/ confluence/share point ensuring effective delivery of project data integrity and timely report
· Rectify the key unreconciled financial report Issue where there will be discrepancy found for remediation
· Update advance dashboard, capability track and Kanban board for all workflow status of initiatives in Jira.
· Ability to track aging, portfolio performance and follow up in order to close the project issues on time
· Identify the key non Green initiatives and consolidated report for circulation
· Leverage your technical background to further improve ways of working with comprehend and effectively communicate complex concepts to simplify customer language
· Facilitate clear and concise communication & meeting amount project team, stakeholders, and senior management, ensuring alignment of objectives and timely delivery of key milestones
Ways of working / team collaboration
· Compliance to Ways of Working, update the playbook for digital & provide proposal for changes/ and streamline process improvement to close any gap in existing portfolio management domain
· Ascertain and share best practices to initiate the better way of working for portfolio
· Lead to improve work as both team and individual contributor
· Continuously analyses existing processes and identify areas for improvement, implement solutions to enhance efficiency and productivities within portfolio management domain
· Trainings for the team in related to tooling and other portfolio administrative process
Frameworks, process assurance, risk management
- Work with various stakeholders (Business/Product Owner, Program / Project Managers., Technical Delivery Managers, SDM team) review and propose refinements to the Ways of Working and associated SDM deliverables, in particular optimizing Agile vs Waterfall frameworks
- Track and manage Risk Appetite statement performance, MRAs, and Audits
Portfolio management
- Assume the Project Manager and/or Lead for specific projects assignment
- Maintain accurate and up to date key documentation, SharePoint and safekeep for all digital initiative’s information
· Resource Management: Coordinate with PM and Tech Lead to provide the changes in allocate resources squad to support digital initiatives. This includes to analyses the resource model impacting portfolio
· Demand Management: Collaborate with stakeholders to understand and prioritize digital project demands. Evaluate feasibility and impact on existing resources.
· Cost Management: Develop and monitor portfolio budgets. Identify cost-saving opportunities and ensure adherence to financial constraints.
· Pipeline Priorities: Work closely with project managers and teams to establish and maintain a clear pipeline of digital projects. Prioritize initiatives based on strategic objectives.
· Delivery Dashboard: Identify project to the digital projects type, updated the project code, and all key data in initiatives from governance perspective. Maintain SOP and dshabord to ensure up to date. Ensure alignment with business goals and regularly updated dashboard
· Assurance: Ensure the quality of Jira/Confluence is accurate and timely with alignment to roadmap for each country. Perform clean up if required.
Skills Set Essentials:
· Project Management: Proven experience in project and program management methodologies with a focus on digital initiatives.
· Resource Planning: Strong ability to assess and manage resource needs, including skills, capacity, and availability.
· Financial Acumen: Understanding of budgeting and cost management principles related to digital projects.
· Stakeholder Management: Excellent communication and interpersonal skills to collaborate with various stakeholders, including executives, project managers, and cross-functional teams.
· Analytical Skills: Proficiency in analyzing data related to resource allocation, project timelines, and financial metrics.
· Digital Awareness: Familiarity with digital technologies, trends, and the impact on business operations.
· Strategic Thinking: Ability to align program activities with overarching business objectives and strategic priorities.
· Problem-Solving: Strong problem-solving skills to address challenges in resource management, project scope, and delivery timelines.
· Adaptability: Flexibility to adapt to changing project requirements and business priorities in the dynamic digital landscape.
· Leadership: Effective leadership skills to guide and motivate teams toward successful project delivery.
· A successful Program Office Manager in the digital domain combines project management expertise with a strategic mindset , hands on data mining, ensuring that digital initiatives align with organizational goals and are executed efficiently.
Requirements:
- Bachelor’s Degree in appropriate field of study (e.g. finance, business administration. Computer science, engineering) or equivalent work experience
- Proven Experience in project / program management, Technical delivery
- Proficient in agile methodologies and project management tools (e..g JIRA. Confluence, Trello, Asana)
- Experience in working on transformation programs and operational process improvement
- Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely to both technical and non-technical stakeholders
- Strong technical background, with knowledge of banking system, data analysis and technology implementation
- Exceptional organizational and coordination abilities. with a keen eye for detail and a track record of delivering projects on time and within budget
- Leadership qualities, including the ability to motivate and inspire cross -functional team to achieve project objectives
- Ability to managing multiple priorities simultaneously and perform well under pressure and tight timeline