Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

Due to headcount, this position is open to Singaporeans and Singapore PRs.

Position Overview:

• We are seeking a highly organized and detail-oriented Events Operations Manager to join our team.
• As an Events Operations Manager, you will be responsible for planning, coordinating, and executing a wide range of events, from in-person events to hybrid events, ensuring their successful implementation from conception to completion.
• You will oversee the operational aspects, including logistics, vendor management, budgeting, and on-site coordination. The ideal candidate will have a proven track record in event management, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Why Join Us:

• At Compass Events, we pride ourselves on fostering a workplace culture that's more than just a job – it's a vibrant community of collaboration, creativity, and shared success. Our commitment to excellence extends beyond serving our valued clients; it's about finding purpose in the work we do every day. We thrive on constant innovation, challenging the status quo to deliver solutions that go beyond expectations. Join us in a journey where your skills align with a purpose-driven environment, and together, we redefine what success looks like.

Responsibilities:

Event Planning and Coordination:

• Collaborate with clients to understand event objectives, requirements, and budget constraints.
• Develop event timelines, action plans, and budgets.
• Coordinate event logistics, including setup, signage, audiovisual requirements, and attendee registration.
• Ensure compliance with all legal, health, and safety regulations.

Budgeting and Financial Management:

• Track and report event financials, providing regular updates to stakeholders.
• On-Site Event Management:
• Oversee all on-site event operations, ensuring smooth execution and timely resolution of any issues.

Communication:

• Liaise with internal teams, external partners, and event sponsors to align expectations and ensure successful event delivery.
• Provide regular updates to stakeholders on event progress, challenges, and outcomes.
• Act as the main point of contact for event-related inquiries, maintaining effective communication channels.

Post-Event Evaluation and Analysis:

• Conduct post-event evaluations, gathering feedback and metrics to assess event success.
• Identify areas for improvement and propose recommendations for future events.
• Maintain a comprehensive database of event-related information, including attendee data, budgets, and evaluations.

Qualifications and Skills:

• At least 3 years in the events industry specialising in Conferences and Exhibitions.
• Proven experience in planning and managing events
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Good knowledge on Audio Visual, Setup and Teardown, Venue Management, Vendor Management.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficient in budgeting and financial management.
• Detail-oriented and able to anticipate and mitigate potential risks or issues.
• Ability to work effectively under pressure and meet tight deadlines.
• Flexibility to work evenings, weekends, and travel as required.

Reporting to the Regional Operations Manager, you will be responsible for supporting the inbound sales on orders processing, coordinating deliveries, inventory and sales orders analysis/reporting.

Specifically, you will

• Work closely with Sales to understand product demands, ensuring precise forecasting.
• Communicate and follow up with suppliers for shipping, coordinating with freight forwarders and overseeing customs clearance.
• Manage Inventory, aligning physical stock with ERP records, and investigate discrepancies.
• Coordinate dispatch for delivery deployment and utilization.
• Accurately and promptly process orders, managing the billing process.
• Drive process improvement initiatives to enhance efficiency, conducting cost-benefit analysis.

Requirements

• You should have a Diploma with 2-3 years of relevant work experience in logistics.
• You should be proficient in ERP system, possess good interpersonal and communication skills and demonstrate ownership and initiative.
• Have a Growth mindset, being customer focused
• Able to work independently as well as collaboratively in a team
• Meticulous with details

At EASMED, we believe in creating development opportunities for our People to learn and grow beyond their role.

If you aspire to be part of a dynamic team and develop a career in the medical sector, you are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

· Minimum 5 years of experience in a Data Center Operations with hands-on experience and knowledge in the operation and management of Data Center facilities.

· Reports to the Data Center Operations Lead.

· Good understanding of Mechanical & Electrical infrastructure including rack space, power and cooling systems.

· Strong knowledge and experience with structured cabling design and implementations.

· Responsible for Data Center remote operation support including liaising with onsite Technicians and/or colocation vendors for all operations tasks.

· Review server room physical access request and to approve/reject request.

· Review disk reports submitted by vendors against the actual disk break-fix event.

· Liaise with approved disposal vendor for disk destruction and/or waste collection.

· Review the current rack space, power, cooling, patch panel capacity and approve recommended rack space for equipment placement.

· Responsible for equipment movement in collaboration with equipment owner.

· Responsible for equipment decommissioning of unused equipment in collaboration with equipment owner.

· Manage purchases including obtaining and reviewing quotations, obtain approval for purchases and submission of purchase requests and following up to ensure timely delivery and installation.

· Update the asset inventory in System of Records after equipment placement, decommissioning or movement.

· Manage regular asset inventory sighting.

· Ensure the accuracy of System of Records for asset inventory.

· Participate in Change Management including reviewing, approving/rejecting Change Requests for Data Center Operations related work, and coordinating with assignees and closure of completed change requests.

· Participate in Incident Management including raising Incident Tickets for Data Center Operations related incidents, performs troubleshooting and analysis, recommending and implements remediation / preventive actions and closure of incident tickets.

· Ensure timely updates and closure to all change requests, incident tickets, work orders and service requests.

· Gather information for audits and formulate responses for DC Ops Leads review and approval.

· Oversee M&E upgrade, power maintenance, loss of utilities and/or loss of water tests within Data Center.

· Regular Reporting

o Reconciliation of actual events to approved requests (e.g. physical access to Data Center, Rack Keys Utilization, Visitor Logs)

o Capacity Utilization of Data Center including rack, power and patch panels.

o Review of Third-Party Colocation Vendor submitted reports for accuracy.

o Statistics for Data Center Activities

§ Equipment Decommissioning Requests and Status

§ Equipment Movement Requests and Status

§ Equipment Placement Requests and Status

· Others

o Good communication skills, able to communicate clearly, both verbally and written.

o Experience working in regional and global support roles.

o Manage resources locally and remotely for APAC Data Center Operations, including task assignment and shift scheduling.

Establishes project priorities and schedules, in line with strategic plans and operating objectives. Provides specialized advice, facilitation, and support to management, faculty, staff, and/or students in the development and implementation of effective systems, procedures, programs, and/or practices. May oversee one or more specified key operational or business functions for the unit, as appropriate to individual requirements:

• To coordinate with ID for installation job that involves renovation
• To conduct site survey if site surveyor is not available.
• To handle RMA cases when necessary.
• To stand in for installation team when necessary.
• To perform servicing duty when necessary.
• To conduct check on installation team and report to management on workmanship compliance.
• troubleshooting and training
• QC of installation works
• Any other task assigned by Ops Director/Manager/Ops Executive
• To assist customer in resolving with smart home application issue

Requirements:

• Willing to work 5.5 days work week
• Able to build good rapport with customer
• Able to coordinate installation
• Willing to travel and service client on-site
• Class 3 Driving License

Benefits:

• Annual Increment
• Performance Bonus
• Health Benefits
• Birthday leave

Job Description

Responsibilities:

• Validate Test Floor deviation lots, determine root cause of deviations, classify issues and provide proper dispositions of lots. May call out to relevant teams whenever necessary and follow up with disposition actions.
• Debugging of testing issues, give instructions to MFG on lot handling. May work with relevant parties to work on machine, program, software related issues or server related issues.
• Work with IT engineers/teams (whenever needed) to resolve server related bugs/issue/abnormalities during testing that affects manufacturing operations and processes.
• Troubleshoot abnormal behaviors and bugs of Automated Materials Handing System by performing in-depth data analysis of data logs generated during the event.
• To support and carry out User Acceptance Testing (UAT) on tool/apps.
• Assist engineers with engineering testing needed for program checkout and fixing materials issue.
• Set up tableau charts and perform data analysis on abnormal spike of testing/lots’ issues for identifying deviations and follow up with CIPs (T2).

Requirements:

• Possess Diploma in Engineering.
• At least 1 year experience with proven work experience as an Engineering Technician or similar role is preferred.
• Knowledge of PC applications such as Excel, Microsoft Word, Power Point, C programming or UNIX will be an added advantage.
• Could communicate well in English.
• Ability to perform 12-hour rotation shifts.

Working location: 990 Bendemeer Rd, Singapore 339942

UWCSEA Dover is seeking an appropriately qualified and experienced University Advisor from August 2024.

Considerable current experience of advising students applying for admission to university in North America and the United Kingdom is required. Familiarity with advising and application processing in Australia, Canada, Europe and Asia would be highly desirable, as would experience in advising students with financial aid needs. Experience of developing and implementing a high school careers exploration programme is valuable.

The appointee will join a passionate team of University Advisors who enjoy working together in an exceptionally collaborative atmosphere. There is considerable opportunity for professional growth, both through working with highly experienced colleagues within the College as well as representing the College at conferences and events. The successful candidate will also work intensively with UWC National Committee scholars who are seeking full-need scholarship places at university. The appointee can look forward to working alongside highly motivated, enthusiastic and talented students as they grow through their High School years.

By applying for this job, you are committed to meet the vaccination requirement by the Singapore Government. You may refer to https://www.mom.gov.sg/covid-19/vaccination-requirements-as-a-condition-for-mom-passes for the latest requirement.

Main Responsibilities

• Contribute as part of a team to the delivery of a comprehensive programme of university advising services for a high school of 1300+ students, including guidance, information and advocacy as they navigate university application processes in as many as 20 countries worldwide
• Establish a personal advising relationship to an assigned caseload of 65+ in G11 and G12, including some students with high financial needs, and help them in their process of planning, researching, and applying to universities, identifying and understanding career options, and implementing their post-graduation plans; provide additional advice and support for university applications to up to 15 graduates currently taking gap years or doing National Service
• Support students in their transition from Grades 10 to 11 with guidance on subject selection based on their future aspirations
• Collaborate with other Advisors, Counsellors, Heads of Grades, Principal and Vice-Principals on the overall wellbeing and welfare of students.

Administration and Communication

• Inform students, parents, and staff about university systems and admissions processes worldwide, by facilitating small and large group workshops and presentations.
• Provide individual feedback on multiple drafts of students’ personal statements/essays.
• Support the understanding and skill development of teaching staff in relation to the university application process, especially in their roles as recommendation writers.
• Use Maia Learning online platform for US application processing and UCAS for UK application processing.
• Manage and track university applications, including processing school-issued support documents, following up with university representatives and troubleshooting as needed.
• Communicate with students, parents, and staff about on and off-campus events, university information opportunities, deadlines, and other relevant information.
• Write, review, edit and collate references for university applicants.
• Contribute to collation and analysis of university application and placement data, and use appropriate data analysis to inform university guidance.
• Remain up-to-date on university-related matters in a rapidly changing world through diverse means, including visiting universities and making presentations at relevant conferences, very often during the school holidays.

Relationships with Universities and Organisations

• Actively participate in engagement with universities throughout the school year.
• Attend major international admissions and guidance conferences and present at panel workshops for professional development.
• Maintain on-going relationships with university representatives around the world, with advisors with the local, regional and UWC networks and across the the international admissions industry for knowledge-sharing, capacity building and strengthening of UWCSEA’s global reputation

Expectations and Standards

• Follow the UWCSEA Professional Code of Conduct and Safeguarding Code of Conduct.
• Teach in line with the UWCSEA Teacher Standards

Person Specifications

• A degree and experience with the US and UK university application systems, as either a High School University Advisor or in university admissions, are prerequisites.
• Candidates should ideally already be working as a University Advisor in a similar environment for at least three years and be well suited to making the transition to this post at UWCSEA.
• The ability to engage with students and to engender enthusiasm for learning is a prerequisite for working at UWCSEA.
• Eagerness to participate in the five key elements of a UWCSEA education: Academic; Personal and Social Education; Service; Activities; Outdoor Education - on average the College expects a yearly contribution of 1.5 sessions per week in each season to Activities and/or Service.
• Enthusiastic participation in Professional Development, both that which is given by the College and that which is identified by the appointee.
• Belief in the transformative power of education; interest in furthering the values of equity and access to educational opportunities; openness to new ideas, stamina, collaborative spirit and a sense of humour.

Applications

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

Job Responsibilities:

• Handle planning and deployment of crane operators and drivers;
• Ensure proper submission of documentation by crane operators and drivers;
• Report and monitor equipment breakdown and repair status;
• Handle office and booking Hotline;
• Handle all admin duties relating to crane deployment;
• Undertake other admin duties which includes issuance of Purchase Requisition/Purchase Order, compilation of data for monthly reporting;
• Perform ad-hoc duties as assigned.

Job Requirement:

• Minimum GCE 'N' Level;
• Good communications and interpersonal skills;
• Able to handle work pressure;
• Highly motivated and self driven;
• Good and dynamic team player.

Attractive remuneration package for experience and suitable candidates

Interested applicants, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.