• Assist Operation Manager in various projects, coordinate, execute the general cleaning process and cleaning logistics
• Perform Risk Assessment at site.
• Review work orders to ensure that assignments are completed timely.
• Provide guidance and on Job Training to cleaners, ensure team member’s skill and service competency are maintained.
• Monitor manpower attendance and daily deployment planning
• Record keeping of all equipment, stores, materials and PPE
• Liaise with clients on their request and cascade to the relevant work crew
• Conduct and take part in operations meetings to share and gather feedback related to operations/safety
• Submission of work progress reports
• Able to investigate and submit incident reports promptly
• A responsible personnel who will ensure operations are carried out according to the required standard
• Willing to take up any other duties as assigned by Manager as and when necessary
• A strong leader who will hand on tasks together with the team to achieve quality service

- Lead the development and implementation of infrastructure service management strategies to support business requirements and performance goals.

- Collaborate with cross-functional teams to ensure the operations architecture aligns with business objectives and meets performance goals.

- Provide technical guidance and support to operations teams to ensure the successful implementation of infrastructure service management strategies.

- Develop and maintain relationships with key stakeholders to ensure the operations architecture supports business requirements and performance goals.

- Stay updated with the latest advancements in technology architecture and infrastructure service management, integrating innovative approaches for sustained competitive advantage.

Professional & Technical Skills:

- Must To Have Skills: Expertise in infrastructure service management.

- Must To Have Skills: Strong understanding of technology architecture.

- Good To Have Skills: Experience with cloud computing technologies.

- Good To Have Skills: Knowledge of ITIL framework.

- Good To Have Skills: Experience with DevOps methodologies.

- Solid grasp of project management methodologies and tools.

Additional Information:

- The candidate should have a minimum of 8 years of experience in infrastructure service management.

- The ideal candidate will possess a strong educational background in technology and information architectures, along with a proven track record of delivering impactful solutions.

Position Overview:

We are seeking a highly motivated and customer-centric individual to join our team as an Operations & Customer Support Intern. In this role, you will gain valuable experience in managing the device lifecycle, from procurement and vendor relations to order fulfillment and customer support. You will play a key role in ensuring customer satisfaction by providing timely and effective assistance, troubleshooting issues, and building strong relationships. This internship offers a unique opportunity to develop a diverse skill set in operations, customer service, and communication, while contributing to the success of a growing company.

Key Responsibilities

Operations:

• Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction. This includes:
• Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
• Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
• Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.

Customer Support:

• Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information about products, services, or policies.
• Troubleshoot and resolve customer issues or complaints, escalating complex cases to appropriate teams or management when necessary.
• Process orders, returns, or exchanges, ensuring accuracy and efficiency.
• Track and follow up on customer interactions, documenting details and resolutions in the CRM system.

Relationship Building:

• Foster positive and professional relationships with customers, demonstrating empathy and understanding.
• Anticipate customer needs and provide proactive solutions or recommendations.
• Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.

Communication and Collaboration:

• Communicate effectively with customers, using clear and concise language.
• Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
• Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.

Other Duties:

• Maintain up-to-date knowledge of company products, services, and policies.
• Participate in training programs or workshops to enhance customer service skills.
• Perform other duties as assigned by manager.

For interested applicants, please apply via the link here: https://boards.briohr.com/cinch-ztku0u0elq/details/67121c74ebcebc00088f4036

An operations supervisor is responsible for overseeing and managing all aspects of operations, including inventory management, team leadership, customer service, and compliance with food, health and safety regulations. He is also in charge of training new staff, ordering of new inventory and processing of sales orders.

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The ARC (Automation, Reinvention and Collaboration) team is the innovation arm of Operations at Parametric, with the mission to prepare the group to become the next-gen operations organization. The team works closely with tech, investment and other functions at Parametric to provide the platform, capabilities and enablement for operations to scale up and succeed.

ABOUT THE ROLE
We are looking for a passionate and result-driven product leader with strong technical background and vision for leveraging emerging technologies to drive operational innovation. As the Operations Product Lead in ARC, the individual will play a critical role in driving innovation and operational excellence at Parametric. This role will act as the product owner for the technology systems used by operations teams, bridging the needs between development teams and business users. Additionally, this role will also potentially expand to lead the exploration and experimentation of AI use cases in Operations, working as a close partner to our AI technology teams to leverage AI to enhance operational efficiency and effectiveness.

PRIMARY RESPONSIBILITIES
- Define, prioritize, and manage the product roadmap for the technology systems used by Operations.
- Collaborate with business stakeholders to understand their needs and translate into product requirements.
- Work closely with development teams to ensure that products are delivered on time, within budget, and meet the defined requirements.
- Manage the product lifecycle, including planning, development, testing, deployment, and maintenance.
- Manage and drive execution of department projects and initiatives including Operations technology projects.
- Build and maintain strong relationships with key stakeholders, including senior management, business partners, technology, product and sales functions.
- Effectively communicate product vision, progress, and challenges to stakeholders.
- Identify and explore potential AI use cases for Operations, to collaborate with technology partners to improve operational efficiency, reduce risks, and enhance client experience.
- Represent the team to executive leadership, key stakeholders. This role will serve as a key contact for operations teams in other locations, sales and product teams, portfolio management, client service and technology areas.
- Leads and drives continuous improvement in operations as a member of the Global ARC team. Develop people to be change agents, empowering employees to act on improvements and change quickly - with or without the aid of technology.
- Represent Operations as a key business partner across the organization, keeping Operations at the forefront and actively engaged in business and product decisions. Act as a single point of contact for product management and other business stakeholders by facilitating innovation and a rapid pace of change.
- Lead and mentor junior team members.
- Foster a culture of innovation and continuous learning.
- Performs wide array of developmental functions, including interviewing, performance appraisals, development planning, and corrective action/termination.
- Develop and implement talent management strategies to attract, develop, and retain top talent.

JOB QUALIFICATIONS
- Engineering degree (bachelor / master) from a top tier college
- 10+ years previous experience in product management in financial services industry or consulting
- Prior experience supervising teams preferred
- Ability to function successfully in ambiguous conditions
- Well organized, self-starter with the ability to analyze information and support others
- Ability to plan, prioritize, and meet tight deadlines
- Proven track records of delivering successful technology products
- Experience with agile development methodologies
- Knowledge of data analytics and business intelligence tools
- Familiarity with cloud-based technologies and infrastructure
- Experience with AI is a plus
- Strong written and verbal communication skills
- Must communicate well with all levels of staff and management from all functions
- Resolve issues quickly with a sense of urgency
- Excellent analytical and problem-solving skills
- Logical in approach and successful in a startup environment
- May be required to work coverage during local holidays as markets require


Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Duties & Responsibilities:

• General Warehouse Duties, Stock Receiving, Inbound Cargo Inspection, Putaway, Picking & Packing etc.
• Inventory Managment: Stock Counts, Investigate Stock Discrepancies & Non-Conformity Issue.
• Support Container Docking Operation and other assigned duties.
• Preferably with Forklift License/ Reach Truck Operation with Container Stuffing/ Unstuffing Experience.
• Positive Attitude and willing to learn and work in a warehousing environment.

Job Requirements:

• Candidate must possess at least GCE ‘N’ / ‘O’ Level / ITE / Diploma.
• Must have / possess valid Forklift License.
• At least 2 to 5 Years of working experience in the related field is required for this position.
• Preferably non-executive specialized in Logistics/Supply Chain or equivalent.
• Team Player with good communication and writing skills.
• Candidates may also send their applications at [email protected]

Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

Reporting to the Operations Director, we are seeking for an Operations Assistant for:

• Running of banking errands.
• Collection and delivery of good, documents, cheques and cash to office premises, shipyards, onboard vessel and other location within Singapore.
• Ensure proper and safe handling of goods, cash, cheques and documents due dilgence.
• To be responsible for general maintenance and cleanliness of vehicles under your care.
• To arrange for the vehicles regular servicing and repair when necessary.
• To observe all traffic rules and regulations (you shall be fully responsible for any traffic offence and penalty incurred) and observe road safety.
• To perform logistics duties when required, such as stock take and other light duties.

Requirements

• Possess a valid Singapore driving license (Class 3) with a clean driving record.
• Demonstrated ability to safely operate vehicles, including vans or trucks, in various weather and traffic conditions.
• Ability to prioritize tasks effectively.
• Meticulous, dependable and trustworthy
• Clear and concise verbal and written communication skills
• Capable of resolving unexpected challenges or issues that may arise during errands or deliveries.
• Good physical health and stamina to handle the demands of driving and carrying out delivery tasks efficiently.
• Strong awareness of safety protocols and procedures to ensure personal safety and the safety of others while on the road and during delivery tasks.
• Knowledge of Singapore's roads, neighborhoods, and traffic patterns to navigate efficiently and minimize delivery time.
• Ability to perform basic vehicle maintenance tasks such as checking fluid levels, tire pressure, and basic troubleshooting.
• Flexible and adaptable to changes in delivery schedules, traffic conditions, or additional tasks as required.
• Courteous and professional demeanor when interacting with clients or representatives during delivery and collection tasks.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

· Technically strong on the repair and servicing of china brand heavy equipment.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Assisting the cook in assembling and dishing out of meals during meal service
• Assisting in receiving and sorting of foodstuffs for stock rotation or storage
• Assisting in delivering food/items to Resident Living Areas (RLA)/Dining Rooms

• Able to work on weekends and on shifts
• Able to accept physical hard work such as pushing and carrying items

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 6-day work-week according to roster
  • Group 1 - 7.00 am to 3.00 pm
  • Group 2 - 9.00 am to 5.00 pm
  • Group 3 - 10.30 am to 6.30 pm

Working Location

The Salvation Army, Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

Requirements:

• 5 Years of experience in operations
• Previous experience in a shipping or receiving role
• Supervisory experience preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize tasks
• Proficient in Microsoft Office

Responsibilities:

• Oversee all incoming and outgoing shipments
• Supervise a team of shipping clerks
• Ensure accuracy of shipping documentation, including bills of lading, packing lists, and shipping labels
• Maintain inventory of shipping materials and supplies
• Monitor shipping costs to ensure that budgets are met
• Communicate with carriers to coordinate shipments and delivery schedules
• Resolve any issues related to shipping and receiving activities
• Maintain a safe and clean working environment

Job Highlights

• Overtime Pay / Transport Allowances / Annual Bonus
• Fast Career Advancement
• Multi-Industry Exposure

Job Description

Company Description

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Key Responsibilities

• Examining, inspecting, sorting, processing, and scanning of electronic products.
• Every supply chain assistant is assigned a few part time office assistant, product testers or packers to manage with day to day task.
• Keeping track of all incoming and out-going products to ensure a smooth supply chain.

Essential Job Functions

• To manage daily processes, adapt to demand/supply changes, and ensure product compliance

Benefits

• Flexible working hours
• Yearly Bonus
• Medical Insurance Coverage
• Staff Discounts
• Corporate Discount at participating F&B and retail outlets.
• Fast Career Advancement Opportunities
• Multi-Industry Exposure
• 100% Office Environment
• No dusty warehouse or heavy iliftng equipment/machinery

Working Location: East - Airline House - Next to Singapore Airlines HQ

Remarks:

• No experience required as training will be provided

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

Job scope

• General administrations & co-ordinations for smooth operations.
• Assist in planning and adjustment of manpower scheduling.
• Compile and consolidate manpower strength.
• Work with human resource on employee development and performance appraisal.
• Answer employee questions regarding operations.
• Perform other ad-hoc duties as and when required.
• Able to swim will be added advantage.

Job requirement

• Diploma or equivalent with 1 year experience in operations or administrative support within fast-paced environment.

• Strong organizational and time management skills with the ability to multitask and prioritize tasks effectively.

• Strong problem-solving skills and the ability to adapt to changing priorities.

• Able to communicate well with employees of different profile.

• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.

Job description

Company Description

The Better Kompany Pte Ltd is a food company in Singapore dedicated to building a sustainable future. Our brands include Eat 3 Bowls 呷三碗 and Super Sushi

Job Overview

As a Management Trainee, you will undergo a comprehensive training program to develop the skills and knowledge required to manage a Famous Amos outlet. You will work closely with the Store Manager to learn all aspects of store operations, including baking, customer service, inventory management, and team leadership. This role is designed to prepare you for a future leadership position within the company.

Key Responsibilities

1. Operational Excellence

• Assist in the baking of Famous Amos products, ensuring adherence to company recipes and quality standards.
• Support the wrapping of hampers and gift sets during festive and promotional periods.
• Handle orders for batters and dry goods, ensuring adequate stock levels.
• Perform daily cash handling tasks, including opening, closing, and reconciliation.
• Maintain an organized and clean work environment through effective housekeeping.

2. Leadership and Team Management

• Supervise and lead the team in the absence of the Store Manager.
• Ensure that all staff are properly oriented and trained, fostering a supportive work environment.
• Participate in staffing activities, including recruitment, scheduling, and performance management.

3. Compliance and Maintenance

• Ensure the outlet complies with company policies and procedures.
• Oversee the maintenance of outlet equipment to ensure smooth operations.

4. Customer Service and Sales

• Maintain a high standard of product quality and service to enhance customer satisfaction.
• Work towards achieving monthly sales targets by implementing effective sales strategies.
• Address customer inquiries and feedback to improve the overall shopping experience.

5. Reporting and Communication

• Prepare and submit monthly reports on sales, inventory, and other key metrics.
• Act as a liaison by communicating updates from the Head Office to the team.

Requirements

• Diploma or degree in Business, Hospitality, or a related field.
• Passion for baking and customer service.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to work rotating shifts, including weekends and public holidays.
• Ability to stand for long periods of time

What We Offer

• Comprehensive training program.
• Career advancement opportunities within the company.
• A dynamic and supportive work environment.

Monday to Friday ; 11am to 8pm
Saturday ; 11am to 4pm

Location: Changi

Responsibilities

• Review customer documents to execute AWBs and send pre-alerts.
• Coordinate with customers on shipment details and communicate with overseas stations for shipping instructions.
• Prepare and declare Export Permits.
• Monitor and update shipment status.
• Perform additional tasks as assigned.

Requirements

• Training will be provided
• Experience in air export / sea freight welcomed

Devon Yang Yue Teng

EA License No: 24C2352

Reg No: R24123723

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

The duties and responsibilities of a AIR TRAFFIC OPERATIONS ASST MANAGER include1:

· Ensure to maximize profitability by superior client service, effectual and prompt communications as well as follow-up on every pending matter with customer.

· Guide, lead and support managers daily on issues if any associated with human resources, operations, communication, standardizing procedures, revenue enhancement and systems applications.

· Implement processes to accomplish customer needs.

· Develop and implement plans, policies and programs to attain anticipated company needs in areas of functional responsibility.

· Ensure conformance with corporate policies guidelines and varied regulatory requirements.

· Ensure freight being expedited safely plus timely manner.

· Direct as well as train management staff for sound human relations plus operational skills.

· Ensure rules, directives and methods are conveyed to all station personnel.

· Ensure safety procedures and programs are executed and maintained.

· Utilize entire superior communication skills with purpose to motivate staff as well as develop effective working relations with executives, peers and clients.

QUALIFICATIONS AND SKILLS

The candidate should possess the following qualifications and skills:

l MBA, BA OR BSc,

l Five years of professional experience at the similar position, 10 years of overall sales experiences.

l Excellent presentation and communication skills,

l experience working in Chinese carrier is a preference

l Excellent command of spoken and written Chinese/English

TO APPLY:

Interested candidates to send their applications to: [email protected] by 03 DEC 2024.

Responsibilities:

• Coordinate, direct and monitor the cleaning operations in the company’s portfolio
• Effective management supervisors to ensure delivery of operations covering all required areas.
• Regular visits to monitor standards of cleanliness, to establish and implement work quality and meet the evolving needs of clients
• Plan and deliver schedules for more specific needs such as periodic cleaning timetable, utilising available manpower and equipment
• Attend meetings with town council as required.
• Understand and build excellent relationships with stake holders, promoting good reputation of the company.
• Provide training to new staff in relation to expected standards and quality of cleaning, health and safety requirements and handling of equipment and machinery.
• Monitor working time to ensure that overtimes are completed correctly, meeting payroll requirement
• Maintain supplies of cleaning materials and equipment and placing orders to maintain stock levels
• Oversee the servicing and maintenance of cleaning equipment

Skills:

• Experience in man-management
• Good persuasion skills
• Excellent time management
• Mature and responsible
• Able to work effectively with different level of personnel

Requirements:

• Previous experience in cleaning operations preferred
• Computer literate
• Class 3 licence

Reports to: Operations Manager, Precious Metals

Position Purpose:

In this role, the applicant will work as part of a regional team. He/she will be responsible for scheduling physical commodity movements of precious metals across a global network. The role requires coordination with trading and sales teams as well as other support functions to ensure efficient transfer of precious metals to our clients. This role will ensure that all daily processes are fully completed and signed off and will also involve daily processing of metal releases and trade checking.

Responsibilities

• Liaising with warehouses and freight forwarders to arrange deliveries to client and receipt from supplier.
• Arranging and preparing payment of invoices.
• To prepare document and arrange stock release into warehouses and other storage facilities.
• To arrange shipment with warehouses for stock to be shipped from one location to another.
• Maintain effective business relationships with Sales, Logistics, Banks and colleagues
• File Management - Maintain accurate files in soft copy for auditing purposes
• Gather documents for Internal and External Auditor
• Perform daily reconciliation for previous day trades
• Adhoc duties as required
• May work on PH-rotation

• Responsible for overseeing the day-to-day operations of the provision shop and ensuring smooth and efficient functioning.
• Accountable for the commercial management of a provision shop mainly selling daily necessities as well as titbit items.
• To lead, develop, improve and attain a high level of customer service satisfaction.
• Ensure store operation standards are adhered to by all norms.
• Managing inventory, coordinating with suppliers, and ensuring that the store is adequately stocked.
• Responsibly review daily transactions and prevent any irregularity
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions.
• Manage the store’s budget, analyzing sales data, and implementing strategies to increase profitability.
• Plays a crucial role in ensuring compliance with health and safety regulations, as well as maintaining a high level of customer service.
• Manage complaints cases whenever necessary.
• Assist in other ad-hoc duties as and when required.

Requirements:

• Diploma and above in Business Management or equivalent.
• Working experience in sales in a retail environment, preferably in Grocery/Trading stores.
• Results-orientated with strong understanding of day to day in store operations.
• Good knowledge in POS,e-commerce platforms, MS-office
• Energetic and self-motivated individuals highly preferred.
• Bilingual in both Chinese and English as required to communicate with customers.

We’re Building the Future of Capital Markets; enabling entrepreneurship,
job creation, financial inclusion, and economic resilience

As Asia's largest licensed digital securities exchange for alternative investments, Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies, we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship, job creation, financial inclusion, and economic resilience, fostering a brighter future for emerging markets and economies.

Empowering Private Markets: Through our Digital Exchange, we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks, ultimately facilitating access and liquidity in private markets.

Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products, including equities, private credit, funds, and asset-backed securities (“ABS”) (representing Real World Assets ("RWA") like whiskies, wines, art, watches, and real estate) to include fund management and digital custody services.

As the only integrated securities exchange, brokerage, and fund management group with the necessary regulatory licenses and a proven track record in Southeast Asia, we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally.

Established in 2016 and headquartered in Singapore, Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us.

About The Role

We’re looking for analytical and passionate people to join our proven team as Operations Manager, based in Singapore. This role involves overseeing and optimizing operational processes related to custody and trade settlement, taking the lead on projects to enhance efficiency, and maintaining strong relationships with both internal and external stakeholders to ensure seamless operations in the financial domain.

Some Of The Key Responsibilities Include

• Establish, manage and control operational processes across custody and trade settlement for Alta’s businesses in Singapore and Malaysia.
• Managing and driving projects. The Senior Operations Manager will lead and drive cross-functional projects and new initiatives, in addition to recurring business-as-usual (BAU) tasks.
• Lead and own key relationships with internal and external stakeholders across various functions including technology, compliance, etc.
• Oversee daily processing of trades and ensure on-time settlement of all trades (across financial products including Equity, Fixed Income, and others) - this also includes processing of Corporate Action Events and product life cycle.
• Manage post-trade settlement functions such as processing of trade instructions, ensuring instructions are communicated properly, relaying trade status back to clients and troubleshooting of trade queries and issues.
• Undertake process and system enhancements to achieve optimum productivity and process efficiency
• Ensure full compliance to all policies and regulations; manage and ensure effective service delivery to internal and external clients.
• Ensure smooth and efficient settlement and custody processes and documentation, liaising with counterparties and custodians for any trade mismatches, failures/issues to ensure fast and effective resolution.
• Lead and manage a team in a regional capacity, demonstrating strong leadership skills and fostering collaboration.

About You

• At least 5 years of experience in a securities/banking-related role
• Experience working for a smaller fintech or startup is a big plus as this role spans across a lot of areas and the candidate will need to deal with ambiguity.
• Good knowledge of securities operations workflows, custody procedures, settlement processes
• Understanding of product parameters, policies, guidelines and regulatory requirements on domestic and global market operations
• Product knowledge of financial securities
• Experience in driving initiatives and change implementations
• Excellent interpersonal and client-servicing skills
• Effective communication skills with proficiency in writing and presentations
• Adaptable and resilient, strong problem-solving skills, and intellectually inquisitive
• Great team player, and willing to learn

If you are interested, please send your resume to jobs@alta.exchange

Position Overview:

The Operations Executive is responsible for the overall strategic management and execution of core operational functions within the company. This includes leadership over Trip Support, Medical Evacuation Sales and Operations, Aircraft Owner Accounts, Crew Logistics, and the coordination of suppliers and vendors. The Operations Executive will ensure that the company's services meet the highest standards of efficiency, safety, and client satisfaction, while maintaining compliance with regulatory requirements and optimizing cost-efficiency.

Key Responsibilities:

1. Strategic Management of Trip Support Functions

• Oversee the planning and coordination of flight operations, including route planning, overflight permits, ground handling, and fuelling.
• Ensure seamless execution of client trips by maintaining close communication with internal teams and external service providers.
• Monitor regulatory updates in international aviation to ensure compliance

1. Medical Evacuation Sales and Operations

• Lead and manage the Medical Evacuation (Medevac) division, ensuring rapid response capabilities and adherence to medical and aviation protocols.
• Establish partnerships with hospitals, insurance companies, and other service providers.
• Oversee pricing strategies and service level agreements (SLAs) for MedEvac operations.

1. Management of Aircraft Owner Accounts

• Serve as the primary point of contact for aircraft owners, ensuring client satisfaction and operational transparency.
• Manage aircraft scheduling, utilization, and financial performance of owned aircraft.
• Conduct regular reviews of aircraft maintenance status and liaise with technical teams for upkeep and service.

1. Crew Logistics

• Oversee the coordination and management of all crew-related logistics, including commercial positioning flights, accommodation, and catering.
• Ensure efficient crew rostering and duty time management in compliance with regulatory standards.
• Manage relationships with vendors providing crew services such as transportation and lodging.

1. Executive Coordination and Vendor Management

• Lead the selection, negotiation, and management of contracts with key suppliers and vendors, including handling, catering, fuel, and other critical operational services.
• Develop and maintain strategic relationships with suppliers to ensure service continuity and cost-effectiveness.
• Oversee the procurement process and ensure it aligns with company standards and budget constraints.

1. Safety and Compliance

• Ensure that all operations are conducted in accordance with international and domestic aviation safety regulations.
• Maintain strong working relationships with aviation regulatory bodies and ensure that safety audits and compliance checks are conducted regularly.
• Implement and monitor a robust safety management system (SMS) across all operations.

1. Budget and Cost Control

• Develop and oversee the operations budget, ensuring that all functions operate within budgetary constraints.
• Conduct regular financial reviews to identify cost-saving opportunities without compromising service quality or safety.
• Monitor expenditure on vendors and service providers, ensuring that financial objectives are met.

1. Team Leadership and Development

• Lead, mentor, and develop a high-performing operations team, ensuring alignment with company goals and operational excellence.
• Foster a culture of continuous improvement, identifying areas for process optimization and innovation.
• Facilitate training and professional development opportunities for team members.

1. Crisis Management and Problem Resolution

• Act as the point of escalation for operational challenges, resolving issues related to trip disruptions, client concerns, or vendor service failures.
• Oversee the development and execution of contingency plans to manage disruptions, ensuring minimal impact on clients and operations.
• Lead emergency response coordination in the event of operational crises.

1. Reporting and Performance Metrics

• Develop and monitor key performance indicators (KPIs) related to operations, trip support, vendor performance, and client satisfaction.
• Provide regular reports to the executive leadership team on operational performance, including recommendations for improvement.
• Ensure that data analytics are used effectively to enhance decision-making and operational efficiencies.

Working Conditions:

• Full-time position, typically Monday to Friday, with occasional overtime as needed.
• Office-based with occasional site visits as required.

Required Skills and Qualifications:

• Extensive experience in aviation operations, preferably within the private jet or corporate aviation sector.
• Strong understanding of international aviation regulations, safety protocols, and best practices.
• Proven experience in vendor management, contract negotiation, and strategic supplier relationships.
• Exceptional leadership, communication, and problem-solving skills.
• Strong financial acumen with experience managing budgets and cost control.
• Ability to thrive in high-pressure environments and manage multiple tasks simultaneously.

Key Tasks:

• Efficient and smooth handling of import/export shipments - preparation of HBL/HAWB, Mbl/MAWB draft, manifest, billing, input costs, track & trace events, and pre-alert to overseas stations.
• Timely preparation of all related shipping supporting documentations with accuracy and efficiency export such as: Invoices, Packing list, B/L, AWB, C/O, L/C and other relevant shipping documents.
• Coordinating import/export shipment with local & oversea customers, shipping agent, sub-contractor, port agents and truckers for on all import and export related transportation arrangement matters.
• Monitor daily export shipment/delivery requirements.
• Maintaining latest customer contact to ensure quality service provided to customer.
• Adhering continuous improvement procedure through best practice to increase competency level of sea freight related process to achieve performance, quality, compliance and service level growth.
• Handling local & oversea Customer Enquiries
• Closing of P/L Statements within deadline.
• Responsible for warehouse releasing / receiving and labeling.
• Adhere to in-house customers’ requirements.
• Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on air freight concerns.
• Ensure prompt and accurate declaration / information to carrier or co-loader.
• Any other ad hoc additional functions mandated by Management.

Requirements:

• Minimum 2 years of freight forwarding experience
• Both Import and Export Air Freight experience will be an advantage
• Ability to work in a fast-paced and deadline-driven environmentKnowledge of Air Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Able to work 5.5 days in a week.

The Admin & Operations Executive is responsible for ensuring smooth daily operations and providing administrative support across various departments. This role involves coordinating office activities, managing operational processes, and maintaining efficient systems to enhance productivity and organizational effectiveness.

Roles & Responsibilities

• Provide operational and administrative support to outlets and office.
• Handle procurement activities, including sourcing vendors, obtaining quotations, and negotiating contracts.
• Assist in financial processes, including invoice management, payment processing, and expense tracking.
• Collaborate with the sales team to manage client inquiries, quotations, and follow-ups.
• Assist in the planning and execution of company events, meetings, and initiatives.
• Support cross-departmental collaboration to enhance operational efficiency.

Job Requirements

• Diploma or degree in Business Administration, Operations Management, or a related field.
• At least 1 year working experience in similar role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.