Job Description

• Industry/ Organization Type: F&B Manufacturing
• Position Title: Operations Manager / Store Manager (Korean BBQ)
• Working Location: Orchard
• Working Hours: 6 days (Monday – Friday, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring efficiency and compliance with company policies and industry regulations.
• Monitor all aspects of the dining experience, from seating and table service to food preparation in the kitchen.
• Collaborate with chefs to update recipes, menu items, and presentations based on customer preferences and seasonal ingredients.
• Monitor guest feedback, address complaints promptly, and work to consistently improve customer satisfaction.
• Maintain optimal stock levels for food ingredients, beverages, and other consumables.
• Manage and oversee the restaurant's budget, including labor costs, food costs, and other operational expenses.
• Ensure that all health, safety, and hygiene regulations are strictly adhered to.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Business Administration or a related field
• Has around 5 years of experience in restaurant management, prior work experience in Korean BBQ concepts is an added advantage
• Strong leadership and management skills with the ability to motivate and guide a diverse team

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69986 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Support the Business in trade validation activities
• Ensure all trades are validated and booked correctly, liaise with the Business or clients for any discrepancies timely.
• Ensure queries and escalations are managed in a timely manner
• Establish and maintain a strong working relationship with internal and external stakeholders
• Drives process improvement and system automation.
• Drive new ways of working and behaviour across organisation to deliver faster, better, cost-efficient customer (internal and external service)
• Participate / Support in projects, business-driven initiatives and UAT
• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.
• Continuous participation to “Growing the Team”: formalisation of team procedure, training, coaching colleagues, brainstorm ideas for any occasions, creating a fun environment among others)

Experience

• Degree holder preferred
• Minimum 2 years of relevant experience in derivatives processing and lifecycle management preferred
• Good understanding of Front to Back Trade operational processes especially Trade control activities is an advantage
• Exhibits good communication and interpersonal skills, flexibility and accountability
• Ability to work in a fast-paced environment with good time management
• Innovative mindset and constantly on the lookout to improve efficiency
• Proficient in Microsoft Office applications

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

CORE RESPONSIBILITIES:

• Plan and set sales forecast / profit projection for the business units (The Planet Traveller, Boarding Gate and The Wallet Shop) to meet financial objectives
• Discuss sales strategies and stores’ sales achievements with the retail team personnel
• Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
• Prepares monthly, and other relevant sales reports, with analytical details
• Prepares annual sales targets for the stores based on the sales information provided
• Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
• Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
• Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
• Yearly review of operations and perform benchmarking exercise against similar in the retail industry
• Work with the retail team and merchandising personnel to project inventory levels and orders
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
• Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers’ feedbacks and complaints and increase sales through effective marketing programs
• Work closely with interior designer on store renovation, maintenance, and re-instatement
• Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
• Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
• Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
• Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
• Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
• Work closely with HR Department for recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits.
• Plan and structure current work scopes
• Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
• Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
• Manage the retail AICs' and SICs’ career development; yearly review/appraisal
• Work closely with marketing & merchandising departments for launches and repositioning of the brands

Job Requirements:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple stores
• Proficiency in Microsoft Office applications
• Highly customer service centric with ability to well interact with customers
• Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people
• Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person
• Able to excel under pressure, multi-tasks, handle tight deadline and well-organized

Position:

• Human Resources & Operations Intern

Work Location:

• Thomson Plaza

Work Days:

• Tuesday to Saturday

• Must be comfortable working 4 weekdays and 1 weekend

Job Responsibilities:

• Support with email communication, calendar invites, document scanning and filing

• Create and post job listings on various hiring platforms.

• Plan and schedule interviews, including screening calls, assessments, and both in-person and Zoom interviews with hiring managers.

• Update HR administrative tasks and operational functions, such as employee data management, leave applications, and benefits administration.

• Coordinate and track employee-related processes, including onboarding and offboarding, training, orientation, and confirmation.

• Assist in organizing company events.

• Perform other ad hoc duties as assigned.

Job Requirements:

• Minimum Diploma in any discipline

• Comfortable to use Google Suite and back-end systems

• Ability to effectively multi-task, problem solve and prioritise needs

• Ability to take in feedback, takes initiative and able to work with minimal supervision

• Resilient under pressure

To submit your application, please drop us an email ([email protected]) with the position that you are applying for and your resume.

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities:

• Oversee daily operations of the payments and settlements team to ensure timely processing of domestic and international transactions.
• Monitor compliance with SWIFT, RTGS, and local clearing systems’ regulations.
• Resolve operational issues, including payment discrepancies and transaction failures.
• Identify opportunities to improve transaction efficiency and enhance customer experience.
• Lead the implementation of new payment systems and technologies in collaboration with IT teams.

Requirements:

• Bachelor’s degree in Finance, Banking, or related field.
• 5+ years of experience in payment operations, with 2+ years in a leadership role.
• Familiarity with SWIFT, ACH, RTGS, and ISO 20022 messaging standards.
• Strong problem-solving and stakeholder management skills.

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828
EA License No: 05C3451

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? You have found the right team!

As an Analyst in the Private Bank Credit Operations, you will work closely with Securities Based Lending (SBL) Lenders, Lending Advisors, and Credit Risk Executives to deliver excellent client service, facilitate the origination of loans, monitor credit risk exposures, and provide comprehensive credit solutions for clients of the Private Bank's Ultra High Net Worth market teams.

Job Responsibilities:

• Assist SBL Lenders in underwriting all facilities secured by clients’ investment portfolios, including new requests, annual reviews, and monitoring of ongoing credit risk events such as margin calls, document credit exceptions, and unauthorized excesses in accordance with the Credit and Risk policies of the Private Bank.

• Analyze collateral pool and grade appropriately per credit policy, including ability to flag any credit exceptions or non-standard terms for review

• Handle credit documentation, including preparation, liaising with internal legal on documentation drafting, signature verification, scanning, and filing.

• Monitor and review the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies, and guidelines.

• Collaborate closely with the Credit Underwriting team, Credit Executives, and other stakeholders on exception handling for credit facilities extended to Asia Private Banking clients.

• Assist Lenders in pipeline management and other strategic initiatives.

• Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork, UiPath and Xceptor.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, or related disciplines

• Minimum 1 year of work experience in Credit Risk or Lending in a financial institution

• High-level analytical skills - able to use qualitative and quantitative tools to analyze complex financial situations.

• Strong communication (written/verbal) and interpersonal skills.

• High level of attention to detail with good time management.

• Teamwork ethic and focus; ability to work under pressure and meet deadlines.

• Good organizational skills and ability to work with minimal supervision.

• Demonstrated interest in financial markets and understanding of risk measures.

Preferred Qualifications, Capabilities, and Skills:

• Hands on knowledge of credit documentation preparation is a plus

• Knowledge and/or experience of KYC and cross-border regulatory issues.

• Good understanding of PB credit products, financial markets, and the securities industry.

• Proficiency in Tableau, Alteryx, Python would be a strong plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=807bf43baa966ba34e37bd0d5c046345

Job Description

• Operate the power plant according to procedures and requirements including but not limited to starting, loading, unloading and shutting down the complete plant and systems
• Support the ASCE/SCE/PSCE to meet the contractual, technical and commercial set-up and operation of the Power Station
• Have sound knowledge of the safe operating parameters, controls, precaution and safety interlocks when starting and loading plant equipment so as to avoid damage and to be able to run the plant in the most efficient manner
• Plant process conditions troubleshooting, analyzing and testing when necessary
• Able to manage, monitoring and control the plant process operation from control room DCS
• Record plant operating data and report defects and abnormalities
• Carry out isolation/normalization of equipment as require by the Permit To Work System
• Understand and familiar with Plant Chemistry including handling of plant waste discharge
• Carry out plant change-over and conduct testing of equipment to meet statutory compliance and best industry practices
• Input to and liaison where necessary for long term Station planning
• Assist to implement modern O&M practices, tools and techniques for safe, reliable and efficient Power Station operation and to fully utilise all Power Plant’s contractual energy, fuel and utility supply agreements
• Assist to establish and implement mandatory O&M policies and procedures to meet all Station, company and legislative requirements
• Assist to fully develop and utilize the CMMS for efficient and effective Power Station operation practices
• Fully utilizing the CMMS to ensure all operation activities and experiences are recorded to comply with station, legislative and company policy requirements
• Assist to implement a Quality Management System as applied to the Power Station
• To assist fully with and help implement and manage all Health, Safety and Environmental practices
• Communicate with Regulatory and Authority on all operation matters on a timely manner
• To take part in training both on and off site, to be trained and to train others as required
• The post holder will be expected to comply with all company and legislative health requirements relevant to their duties and responsibilities
• To undertake additional duties and responsibilities as deemed necessary by the ASCE/SCE/PSCE
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Possess at least a Diploma in a relevant engineering discipline
• Relevant competency certificate as issued by the Singapore regulatory authority, or education leading to this will be advantageous
• At least 6 years of working experience in Power Station Operations (ideally on a CCPP)
• Ideally involved in the technical and maintenance aspects of Gas Turbines, with some experience in the erection, commissioning and initial start-up phases of a modern Power Station
• Knowledgeable and experienced in Health, Safety and Environmental practices
• Willing to work in Jurong Island and on 12-hour rotating shifts
• Transport provided at Jurong East MRT station

Job Description:

• Managing and ensuring compliance with the security protocols and parameters, thus ensuring effective resolution of security incidents.
• Implementing IT Security programs (Firewall, SIEM Tools, and IAM).
• Managing IT Security & Operational Security Management, Data Loss Prevention, Identity Management, Access Control, and IT Audit Management, thus ensuring the protection organizational assets and confidentiality, privacy, and availability of information maintained by the organization.
• Designing & architecture of IT Infrastructure requirements as well as manage timely upgrade of the same, involving Disaster Management, Business Continuity, thereby enabling seamless IT Operations.

Requirement:

• Bachelor degree in Computer Science or IT related.
• 8+ years of exp as a Security engineer.
• Certification in Information Security Management (CISM) or related.
• Profound expertise in Project Management, having insightful experience in the execution/management of IT security projects.
• Comprehensive experience in Agile Scrum Methodology, with proficiency to advocate/adopt ‘Agile’ Principles and delivery through a Scrum framework.
• Willing to support 24/7 environment including public holidays.

We are currently looking for a individual to join us in a temporary part-time position for 4 months, working 3 to 4 days a week (ideally 3 days).

Key Details:

Duration: 4 months, with potential extension based on performance.

Salary: $3,000 to $3,600 (pro-rated and dependent on experience).

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

If you are passionate about making an impact and looking for a flexible part-time role, we would love to hear from you!

Data Cleansing & Management

• Work with the A&I and DTO team to conduct data cleansing activities to ensure accuracy of the assessment results from former assessment platform
• Conduct data cleansing on the CRM to ensure accuracy and consistency of certification and recertification data

Data Analysis & Reporting

• Perform data analysis on certification, recertification. HCDT and CPP data to provide insights on trends, renewal rates, attrition rates and retention statistics, areas of opportunities for acquisition, etc
• Generate regular and ad hoc reports to assist the team with data-driven decision-making and support retention efforts

Process Optimization & Workflow Streamlining

• Analyze and streamline current work processes to enhance efficiency within the CCE team
• Collaborate with team members to identify areas for improvement, proposing solutions to optimize workflows and reduce manual tasks
• Develop and implement procedures that support standardized processes for data entry, reporting, and certification record maintenance

Operations & Administrative Support

• Assist with general administrative duties, including scheduling, coordinating event logistics, and managing event communications
• Support HOD in ad-hoc assignments

• · We are seeking a professional General Manager to oversee the restaurant operations.
• The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement.
• Responsible for developing annual and medium term strategies and plans to achieve profitability.
• To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Purpose and Scope

• Responsible for the daily deployment of drivers and crews
• Assist with daily planning of days and nights routes and CRM bin deliveries
• Conduct site visits and attend complaints from public and clients
• Carry out accident investigation, accident reporting and any other related issues
• Conduct Toolbox Briefing
• Checking of vehicles and ensure all are in proper working condition before deployment
• Monitoring of crews’ discipline and attendance
• Compiling and monitoring of sector tonnages
• Route auditing and reporting of excess refuse
• Supervising crews/vehicle movement and routes
• Assist manning customer relations
• Reporting and Follow-up with Town Councils / NEA
• Co-ordinate logistics matter on special projects
• Working together with HSE Team and assist with the maintenance of the overall depot safety and movements within
• Working with Fleet Management on Vehicle planning issue for inspection and etc
• Upkeep of company assets including vehicle, first aids & spill kits
• Perform coverage of duty when there’s shortage of manpower (driver / crew)

Qualification, Skills and Experience

• Completed GCE O level / Diploma in any discipline with at least 2 years’ experience in Logistics / Operations Management
• Preferably with own transport
• Proficient in Microsoft office application
• Preferably with Class 4 license
• Good interpersonal and communication skills
• Able to commit to rotating weekend/ Public Holiday duties and rotating early deployment duties as early as 6.30am

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

Cleaning Operations Manager (Commercial and Environmental)

Job Summary:

The Operations Manager (Commercial and Environmental) is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he or she will strategize and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He or She will also mentor the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.

This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Job Responsibilities:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

- Oversee the conduct and review of contingency plans

- Endorse emergency and crisis management response plans, processes and procedures

- Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

- Ensure cleaning teams adhere to safety measures to during cleaning operation

- Assist in budget planning for cleaning operations

- Review daily cleaning job reports for submission to management

- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

- Covering of manpower if needed (requires you to do hands-on cleaning)

- Recruiting of manpower for projects

- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites

- Identify and recommend suitable equipment and/or technologies to improve cleaning operations

- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirements:

- At least 7 year(s) of working experience in the related field is required for this position.

- Preferably Managers specializing in Commercial and Environmental or Facilities Management

Summary

The Regional Director Security Operations (RDSO) is responsible for leading a multi-disciplinary team that executes a global security operations program for a multi-national IT organization. Services provided include security operations, safety, budget and financial execution, logistics, and employee recruitment, onboarding and training. The security operations program is comprised of regional security man-guarding functions, a security operations center, development and management of security operations metrics, branch liaison, personnel management and driving key security operations projects and initiatives for datacenters on a multi $100M global Client account. Direct reports may include field based Regional Security Managers, as well as shared services/program management resources to include Regional Operations Coordinator, Security Design PMOs and other Security Operations personnel. The RDSO is accountable for datacenter security operations service delivery, enhancing safety culture, driving innovation and process change across the program and staff engagement and development. The RDSO is expected to advance operational security and business relevancy while collaborating with the client, fellow RDSOs, Securitas business divisions, associate contractors, global business partners, and other supporting teams. This position reports directly to the Global Director of Operations.

Essential Functions

1. Strategically aligns a multi-disciplinary team into a singular, cohesive group; prioritized to meet the client’s data center security operations requirements.
2. Anticipates, develops, drives, and operationalizes the business’ most strategic priorities to meet service requirements, exceed quality targets and optimize field security operations effectiveness.
3. Acts as a trusted advisor to the Global Director of Operations and Client directors while also facilitating a healthy rhythm of team and business operations forums.
4. Proactively manages the region’s multi-disciplinary team to effectively execute and communicate (inward and outward) the security operations scope, strategic goals and deliverables.
5. Create strong internal and external networks, ensuring alignment between the regional operations teams, the shared services platform, and the Client.
6. Nurture Client relationships and internal relationships across all pillars.
7. Ensures the multi-disciplinary regional team is functioning effectively and efficiently, with security operation non- negotiables, process enhancement and scalability at the forefront of decision-making.
8. Holds team members accountable for their commitments, removes roadblocks to their work, and leverages organizational resources to improve delivery.
9. Provides regular reports that communicate team performance, project delivery, progress to milestones, and impacts to service delivery, meeting required client SLAs and KPIs.
10. Acts as the Datacenter subject matter expert on Operations Standard Operating Procedures (SOP); evaluates effectiveness and adherence to the Operations SOP and provides recommendations for improvement.
11. Actively seeks and creates opportunities for collaboration across customers, partners, and internal groups to drive long- term solutions.
12. Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
13. Drives an effective and holistic approach to project completion and consistent communication and messaging.
14. Facilitates teamutilization of data analytics; leads development and execution of strategic, analytical frameworks and high- quality complex models and forecasts to guide operational decisions.
15. Create and deliver executive level presentations and dashboards on business strategy, insights, and execution to client senior management.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must hold or be able to obtain a valid driver’s license or equivalent.
• Must have the legal right to work in the country where the position is located.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience

• Bachelor’s degree in business, management or related field and 10-15 years of progressive management roles in physical security, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• 3-5 years of experience in a director level position.
• Datacenter experience a plus.

Special Requirements

• Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency event or crisis.

Competencies

• Ability to influence without authority and identify shared goals to achieve business objectives.
• Ability to provide positive direction and motivate performance.
• Ability to build relationships quickly and work collaboratively across multiple teams.
• Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
• Experience communicating with the C-Level employee down to the entry-level employee
• Able to conduct presentations and facilitate group meetings, both in person and online.
• Ability to track and maintain scheduled assignments.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances.
• Knowledge of business operations management and human resources administration.
• Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.
• Strong customer service and service delivery orientation.
• Ability to adapt to change in the external environment and organization.
• Ability to multi-task and complete assignments concurrently in a fast-paced environment.
• Experience communicating and presenting to an executive level audience.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

5 days’ work week (rotating off day either Saturday or Monday)

Afternoon shift (1500 – 0030),

Night shift (1800 – 0330)

This position is responsible for the Air Export operations and support internal department to meet customer satisfaction.

Job Description

-Coordinate with Customer Service and Warehouse on operation matters

-Process Shipping Document and execute AWBs

-Ensure accurate input of dimension, weight , rates and other data into system

-Perform check and verification of compliance for DG and Temperature Control cargo

-Send pre-alerts to overseas destination

-Monitor consol cut-off and cargo lodge in time for urgent shipment

Pre-Requisite of candidate:

-Must be PC-liberate and comfortable using or learning software

-Must be a Team Player and able to work independently

-Must be careful, meticulous and self motivated

-Must possess a sense of urgency and responsibility in work

-At least 1-2 years of working experience.

- training will be provided

-Prior work experience in this industry is not required, but will be advantageous if have

-Shift operation Job

Your Principle Responsibilities

• Operate the plant in safe & efficient manner by following the standard operating procedures
• Identify any abnormalities in process, instrument, equipment or machine.
• Take regular samples as per scheduled, analyze and record
• Coordinate with maintenance crew and prepare the unit/equipment for safe handover for maintenance
• Issue permits to work and perform the necessary checks as stipulated in each work permit.
• Ensure proper documentation and filing system is maintained within unit operation.
• Continuous improvement of job tasks to maximize productivity
• Implementation of quality assurance activities
• Maintain all documentation in an “as built” condition
• Participate in any internal / external audit and help in closing out the points

Requirements

• Diploma, Nitec or Higher NITEC Graduate in Chemical Engineering is preferred, but we welcome applicants from other Engineering Fields as well
• Less than 2 years of working experience
• Safety oriented
• Basic knowledge of instrumentation and rotating machinery operation.
• Basic IT knowledge in word processing and spreadsheets

Operations Engineer

Industry: Pharmaceutical MNC

Job Description:

The Shift Operations Engineer will support and oversee production operations, ensuring compliance with environmental, health, safety, and quality regulations during 12-hour shifts on a 2-2-3 rotating schedule.

Key Responsibilities:

1. Safety Compliance:Adhere to all environmental, health, and safety regulations.
   Support lockout/tagout (LOTO), energy control, line-breaking, confined space entry, and work-at-height activities.
   Maintain the shop floor in a state of safety and quality regulatory compliance, ensuring it is always inspection-ready.
   
2. Operational Support:Execute production activities, including pre- and post-maintenance interventions (MI).
   Coordinate resources based on criticality and priority with the Shift Team Supervisor (STS).
   Assign and oversee tasks based on Manufacturing Standard Work (MSW) and Operation Standard Work (OSW).
   
3. Troubleshooting:Participate in troubleshooting activities for processing issues and deviations.
   Coordinate with other functions for immediate and preventive action as required.
   
4. Compliance & Investigation:Assist in investigations, prepare reports, and troubleshoot findings related to EHS and quality issues.
   Support risk assessments, develop job safety assessments, and participate in HAZOP reviews.
   
5. Continuous Improvement:Contribute to Continuous Improvement (CI) initiatives.
   Perform the Plan-Do-Check-Action (PDCA) cycle for process enhancement.
   
6. Documentation & Training:Develop and review Standard Operating Procedures (SOPs) as part of change control processes.
   Support commissioning, qualification, and validation activities.
   
7. Emergency Response:Act as a member of the Emergency Response Team (ERT) when required.
   

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Operations Cum Admin Assistant
• Working Location: Benoi
• Working Hours: 5 days (9 am-6 pm)
• Salary Package: Basic Salary $3,500 + AWS + PB + Transport Provided
• Duration: Permanent Role

Key Responsibilities

• Prepare quotations for customers, including attaching before and after photos, and follow up on confirmed quotes/POs. Merge with DO for billing.
• Send details to customers to request POs for rental or repairs before billing (e.g., pec, Sankyu, Vac-Tech, Keppel, etc.).
• Prepare commercial invoices and packing lists for export trailers.
• Prepare monthly trailer reports for accounting purposes.
• Manage collections, including sending SOAs, follow-ups, reminder letters, and phone calls.
• Ensure cash term sales/invoices are paid on time.
• Manage cheque deposits.
• Check rental invoices upon issuance and monitor that all customers are billed correctly, including checking in/out of trailers/PM.
• Ensure RO1 form files and new trailer DO files are complete.
• Re-check export trailer invoices for de-registration before filing.
• Manage signed quotes from customers for billing and audit purposes for rental agreements.
• Prepare monthly repair summaries.
• Arrange container bookings through CMS.
• Handle any other ad hoc duties assigned by superiors.

APPLY NOW!!!

• Minimum Diploma qualification.
• Minimum 1 year of experience in operations or related field.
• Experienced in CMS is advantageous.
• Excellent communication skills with clients.
• Willingness to learn.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68537 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Transforming, cleaning and integrating data to ensure its quality and usability for downstream analytics and reporting purposes.
• Conduct in-depth data analysis to deliver data-driven insights and ensuring the effective utilisation of data resources to support the organization's strategic decision-making processes.
• Work closely with strategic stakeholders and operational teams to ensure successful delivery of data analysis projects.
• Implementing established data analysis methodologies and best practices to improve the quality and efficiency of data analysis processes.
• Creation of visualizations and reports to effectively communicate insights derived from data analysis.
• Advocate for and contribute to the adoption of best practices in data engineering to ensure governance, quality, and security of data assets.
• Contribute to the development and implementation of processes to enhance the accuracy and reliability of data assets through data quality and metadata management.
• Assist to perform any other ad-hoc project and duties assigned by Director, Senior Assistant Director and/or Assistant Director.

Job Requirements:

• Degree in any discipline, preferably in the Healthcare industry with at least 2 – 5 years of related working experiences
• Experience in data analytics, including data wrangling, analysis, visualisation with strong knowledge in data structures and mining algorithms.
• Knowledge in statistical learning, machine learning and probabilistic models will be advantageous.
• Good communication skills, both written and verbal.
• Pro-active, quality conscious, attentive to details and results oriented.
• Good team player, able to work under pressure and deliver results under tight timelines.

You will support your Reporting Officer in the following areas related to HQ Operations: Critical / Strategic Operations, project planning and implementation of new initiatives

Responsibilities

Critical / Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.
• Assist to plan, drive and implement all required Diagnostic services for new and redeveloped polyclinics
• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs
• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans
• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables.
• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success.
• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables.
• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress.
• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements.
• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed.
• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required
• To ensure project deliverables are met within the time frame.

Requirements

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.
• At least 3 years of working experience in a combination of operations management and project management. Experience in start-up of new healthcare facility will be most relevant
• Possess strong leadership and people management skills,
• Resourceful, strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or IT industry will be an added advantage
• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines
• Good verbal and written communication skills.
• IT skills proficiency in MS Project, Excel, Visio, Power BI and other software will be an added advantage

Job Description

Job Title: Operations Analyst

Corporate Title: Analyst

Division: Operations

Location: Singapore

Nomura Overview

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking) and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview

Nomura's Operations department supports the company's business activities through efficient operational processes. The team collaborates with senior leadership, business units, and stakeholders to develop effective operational strategies, providing guidance on process design, implementation, and management to align operations with business objectives. Nomura's Operations team specializes in trade processing, settlement, custody, and asset servicing, known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's Operations department is well-positioned to continue driving growth and success in the financial industry.

Function Overview

The Derivatives team in Singapore is involved in handling the OTC Derivatives and Structured Notes lifecycle events for wealth clients. This will also include Long-form confirmation drafting for structured OTC trades and the oversight of offshore activities that are performed by our vendors and offshore branches.

Role description

· Handle lifecycle activities and ensure day to day BAU process on OTC events for all markets are processed accurately and timely. (Equity Accumulators, Decumulators, Options, Structured Swaps and Notes).

· Ensure that the client Long-form confirmations are sent on a timely basis.

· Follow-up with counterparties on trade discrepancies &/or liaise with IWM Execution desk to resolve discrepancies.

· Handling all trade enquiries from both external and internal stakeholders.

· Perform ad hoc supports for the manager whenever applicable.

· Investigating and resolving all outstanding break items in Depot and Nostro as well as Internal accounts.

· Ensure daily day-end tasks and reports are completed with checklist signed off.

· MIS – contribute to weekly, monthly KRI/trade volume reporting.

· Review and streamline processes to improve efficiency and control.

· Participate in systems enhancements UAT and new products/initiative rollout.

Skills, experience, qualifications and knowledge required:

· 3-5 years in Wealth Management / Private Banking Operations for Analyst

· Experience in Structured products and OTC derivatives

· Understand the market rules and regulations for cross products.

· Versatile in excel

· Added advantage if candidate has Avaloq experience

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and to undertake feasibility studies.
• Responsible for the setting up of SOP and to achieve KPIs.
• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
• Review processes and workflow to maximize tenant's satisfaction.
• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills, and excellent at navigating in an unstructured environment.
• Good analytical, organisational and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidate will be notified.

The Training Operations and Administrative Assistant plays a pivotal role in ensuring the seamless delivery of training programs, efficient administrative processes, and effective project and inbox management. This individual will work closely with the chairman, and sales, \to provide support across multiple functions.

Key Responsibilities

1. Training Program and Operations Preparation

• Coordinate logistics for training sessions, including organizing catering and securing venues.
• Prepare and arrange trainer materials, coordinating with printing vendors as needed.
• Create and manage virtual feedback forms for each class, ensuring trainers receive them promptly.
• Collect, collate, and send feedback reports to trainers and relevant stakeholders after each class.

2. Administrative e-Filing

• Collect and organize participant details from sales teams post-deal closure, ensuring timely submission to the finance department.
• Upload participant details to the virtual badge system to automate the issuance of e-certificates for attendees.
• Regularly update and maintain CRM data on HubSpot, ensuring accuracy and relevance.
• Download, analyze, and forward Mailchimp EDM reports (clicks and opens) to the relevant teams weekly.

3. Project Management and Inbox Management

• Maintain and update the sales dashboard on Monday.com to reflect real-time progress and status.
• Schedule and coordinate weekly sales meetings, including preparing agendas and materials.
• Oversee the sales inbox, ensuring all inbound inquiries are reviewed and directed to the sales team promptly.

Nice to have (but not necessary as we will train you):

Familiarity with Hubspot, Monday.com, MS Office, Mailchimp, Wordpress

Key Skills and Qualifications

• Organizational Skills: Strong ability to manage multiple tasks and priorities while maintaining attention to detail.
• Technical Proficiency: Experience with tools like HubSpot, Monday.com, Mailchimp, and virtual badge systems is a plus.
• Communication Skills: Excellent verbal and written communication for coordination with internal teams and external vendors.
• Problem-Solving: Proactive and resourceful in resolving operational challenges.
• Team Collaboration: Ability to work collaboratively across departments to achieve shared goals.

This role is ideal for someone with a strong administrative background, excellent multitasking capabilities, and a passion for ensuring smooth operations in a dynamic environment.

Senior Maritime Compliance Advisor (Alternative Fuels, Compliance, and Regulatory Affairs)

Location: [Singapore]

Position Summary

Under the oversight of senior management, the Senior Maritime Compliance and Sustainability Advisor will play a critical role in advancing the company’s operation and products in compliance with FuelEU Maritime and RED III (Renewable Energy Directive III) regulations, as well as other key international maritime standards. This position involves advising on fleet readiness, alternative fuels, and sustainability strategies to ensure the company meets all regulatory requirements.

Responsibilities

FuelEU Maritime and RED III Compliance: Provide expert advisory on FuelEU Maritime and RED III requirements, ensuring the company remains compliant with EU regulations on alternative fuels and carbon intensity for maritime operations. Develop frameworks for implementing these directives in alignment with EU’s decarbonization targets.

Regulatory Compliance and Operational Standards: Maintain high standards of regulatory compliance, focusing on IMO regulations such as SOLAS, MARPOL, ISM Code, COLREG, and STCW. Guide the company on meeting these global standards, with emphasis on carbon intensity measures outlined in FuelEU Maritime.

Environmental and Alternative Fuel Initiatives: Lead efforts on sustainability and alternative fuel strategies, including Methanol,LNG and other low-carbon fuels. Ensure alignment with RED III targets and EU emission reduction goals, advising on pathways to integrate alternative fuels effectively.

Port Operations and Safety Management: Provide expertise in managing port operations, safety protocols, and vessel itineraries within FuelEU Maritime requirements. Conduct port assessments to ensure safety standards and regulatory compliance with local and international standards.

Customer Compliance Support: Develop and oversee training programs for feedstock suppliers and customers, ensuring they understand and comply with key regulations, including FuelEU Maritime and RED III. Lead the training and sales teams to implement educational initiatives that equip partners with the knowledge needed to maintain regulatory compliance and uphold industry standards.

Job Requirements

Educational Background: Master’s CoC and a Bachelor’s degree in Maritime Operations, Marine Studies, or related field.

Professional Experience: Minimum of 10 years in fleet operations, maritime compliance, or marine fuel management. Prior experience and deep understanding of IMO regulations, as well as EU directives including FuelEU Maritime and RED III. Familiarity with CII, EEXI, and other current sustainability standards is highly preferred.

Leadership and Strategic Planning: Strong ability to strategize, plan, and implement operational policies in a regulated environment. Capable of building and adapting frameworks for customer fleet readiness.

Communication and Interpersonal Skills: Excellent communication skills in a multicultural setting. Skilled at conveying complex regulatory requirements into straightforward, actionable guidance.

Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint) and maritime management software. Skilled in technical analysis and compliance management.

Travel and Flexibility: Willingness to travel domestically and internationally as needed. Available on-call for operational needs, including conditions in various environments.

Join us!

Email your CV:

[email protected]

Job description

With the implementation of Interactive AI Ambassador in the museum, the role of the Assistant Operations Manager will shift to focus on integrating technology with operational efficiency and enhancing visitor experiences. This redesigned job scope reflects a more strategic, technology-driven approach to operations management, focusing on enhancing both internal efficiency and the overall visitor experience at the museum.

Duties and Responsibilities

1. Operational Oversight

• Oversee all operational aspects of the MINT Museum of Toys and retail (MINT Shop) and F&B establishments (Basement and Rooftop).
• Ensure compliance with business continuity plans and operational standards.

2. Event and Program Management

• Execute, facilitate and deliver museum tours and educational programs, ensuring alignment with museum goals
• Work together with the marketing team on event planning and promotional strategies, applying digital tools for targeted outreach.

3. Digital Transformation and Technology Integration

• Lead the integration and optimization of digital technologies to enhance visitor experience and operational efficiency.
• Monitor and assess the performance of our digital technologies, making adjustments to improve functionality and user experience.
• Understand how visitors navigate the museum, what exhibits attract their attention, and their preferences.

4. Visitor Experience Enhancement

• Use technologies insights to improve guest services, admissions and ticketing
• Document and analyze customer interactions to continuously improve service quality.
• Analyze visitor feedback and behavior patterns to tailor services and improve satisfaction.

5. Data Analysis and Reporting

• Prepare and present daily/weekly/monthly operational reports, including insights from data analytics.
• Analyze sales forecasts, market trends, and performance metrics to inform decision-making.

6. Team Management and Development

• Supervise and mentor operations staff members, focusing on performance improvement and customer service excellence.
• Coordinate training programs to enhance staff understanding of digital tools and technologies.

7. Perform other duties as assigned by management, including participation in strategic initiatives and projects.