WHO WE ARE:
PALO IT is a global innovation and software development company dedicated to helping organizations craft tech as a force for good. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a World Economic Forum (WEF) New Champion, and a B Corp-certified company in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

YOUR ROLE:
Be part of our dynamic team as a Sales Operations Specialist and take charge of revolutionizing our sales operations! In this exhilarating role, you will spearhead the management and enhancement of our sales processes, tools, and data to propel us toward unparalleled success in achieving our revenue and growth objectives. If you thrive in a fast-paced environment and are ready to make a significant impact, then this is the opportunity you've been waiting for!

YOUR RESPONSIBILITIES:

• Collaborate with business team to develop and implement sales strategies, plans, and forecasts
• Maintain and improve our CRM system, ensuring data accuracy, quality, and completeness
• Create and update sales reports, dashboards, and KPIs to provide insights and recommendations to senior management and stakeholders
• Support the sales team with proposal development and contract management
• Identify and resolve any issues or bottlenecks in the sales process, and propose solutions for improvement
• Research and evaluate new sales tools, technologies, and best practices to enhance our sales performance and efficiency

YOUR PROFILE:

Must-Have:

• Motivated by driving Sales Operations in the tech industry, ideally in a tech consultancy with experience across Singapore, Australia and SEA
• Solutions oriented and strategic with an desire to use technology for automation
• Proficient in pulling and interpreting data, and distilling insights using analytics tools to evaluate Sales performance, ideally familiar with HubSpot, LinkedIn and Sales Prospection tools
• Highly collaborative and works well in a diverse environment, ideally having experience working closely with senior stakeholders internally and externally.
• Strong written and verbal communication skills, you are known for being able to convince and build trust and responses naturally
• Robust skills in engaging others and articulating ideas clearly
• Strong written and verbal communication skills, allowing you to assist in crafting compelling content and collaborating across teams

Should-Have:

• Minimum 2 years of working in Sales Operations
• A solid understanding of sales processes, methodologies, and business principles is essential.
• Familiarity with key sales metrics, such as conversion rates, customer acquisition costs, and revenue forecasts, is important.
• Strong Analytical and Reporting skills are essential
• Highly motivated win mentality
• Highly capable of managing time and tasks independently
• Skilled at autonomous decision-making within a given framework and offering guidance to team members from various functions.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all 16 of our offices across the globe
• Continuously measure & improve employee happiness

Our clients (https://www.palo-it.com/en/case-study) are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

WHAT WE OFFER:

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits in Singapore, check out our careers page (https://www.palo-it.com/en-sg/careers)

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Responsibilities

• Liaison between clients, overseas office/agents, sub-contractors, carriers/co-loaders and internal departments to ensure smooth handling of shipments;
• Managing and coordinating Sea Import/Export shipments including ISO Tanks;
• Arranging & creation of booking in the system, checking & confirming of schedule availability once received from customers;
• Coordinating and resolve shipment issues;
• Timely preparation of documentation (S/I, BL, Invoice, Packing List, Permits & Pre-alert) to customers, carriers/co-loaders, transport team, warehouse team & overseas offices;
• Ensure information are updated in internal systems correctly & timely;
• Follow up with customers, warehouse & oversea offices on any short-landed, over-landed, damaged or discrepancy cargo;
• Cost verification;
• Updating of customers’ shipment monitoring sheet if required;
• Any other tasks assigned by the superior.

Job Requirement

• Relevant work experience will be advantageous.
• Possesses excellent communication and interpersonal skills.
• Able to perform in fast-paced environment and meet deadlines.
• Possess good analytical skills and team player.
• Able to work with initiative

This role offers the opportunity to work closely with trading desks, international and onshore clients, custodian banks, external brokers and exchanges. You will be responsible for managing pre-matching and settlement of client trading and driving efficiencies and process enhancements in day-to-day operations.

• Opportunity to work in a global financial services group operating in 34 markets
• Key role supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore
• Broad exposure to post trade operations for equities in a collaborative and fast paced environment

What you'll do:

As an Equities Operations Specialist, you will play a pivotal role within the team based in Singapore. Your primary responsibility will be supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore. You will collaborate closely with various stakeholders such as trading desks, international and onshore clients, custodian banks, external brokers and exchanges. Your expertise will be crucial in managing pre-matching and settlement of client trading. Furthermore, you will be instrumental in driving efficiencies and process enhancements in daily operations while also supporting change initiatives as a subject matter expert.

• Handling post-trade life cycle controls for equities trading in global markets
• Managing trade allocation, booking, settlement, funding, reconciliation and client management
• Working closely with the trading desks, international and onshore clients, custodian banks, external brokers and exchange
• Managing pre-matching and settlement of client trading
• Driving efficiencies and process enhancements in day-to-day operations
• Supporting change initiatives as a subject matter expert

What you bring:

The ideal candidate for the Equities Operations Specialist role brings a wealth of experience from the financial sector. With at least 5 years' experience handling post-trade equities operations ideally in a settlement's capacity, you have developed a strong understanding of control and risk frameworks within banking operations. Experience working with Asian markets, particularly China, Hong Kong and China Connect would be highly beneficial. Your ability to manage multiple tasks simultaneously while maintaining attention to detail will set you apart.

• Minimum of 5 years’ experience in handling post trade equities operations ideally in a settlement’s capacity
• Strong understanding of control and risk frameworks within banking operations
• Experience in Asian markets, especially China, Hong Kong and China Connect is advantageous

What sets this company apart:

Our client is renowned for bringing together diverse people and empowering them to shape all kinds of possibilities. They are committed to accelerating digitalisation, sustainability and social impact for the benefit of their people, customers, shareholders and communities.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of an initiative to plan and implement automation of operational processes. The successful candidate will have a comprehensive view of the firm's operations, including booking, confirmations, verification, settlements and failed trade resolution for hedge funds and EAM businesses.

• End-to-end oversight of trade operations
• Opportunity to contribute to automation initiatives
• Comprehensive view of firm's operations

What you'll do:

As a Senior Fund Operations Manager, you will play a pivotal role in managing the firm's operations. Your responsibilities will span across various aspects of investment operations, from managing relationships with service providers to handling daily trade processing and reconciliation. You will also be involved in fund accounting and client reporting. This role provides an excellent opportunity to contribute to the planning and implementation of automation initiatives within the firm.

• Manage and review relationships with service providers such as custodians, brokers, fund administrators etc.
• Handle daily trade processing and reconciliation, follow up on settlement issues primarily in equities
• Oversee corporate actions and cash flow management, prepare payment instructions to fund and firm vendors.
• Perform fund accounting (equalization), review daily, weekly and monthly NAV reports
• Assist in fund and firm audits
• Provide risk management, compliance & regulatory support
• Coordinate new fund launches, liaise with service providers for legal documentation and connecting trading and portfolio systems
• Undertake general office administration tasks

What you bring:

The ideal candidate for the Senior Fund Operations Manager role brings a wealth of experience in investment operations along with strong leadership skills. You are detail-oriented, resourceful, and proficient in Microsoft Excel. Your understanding of equities and related derivative products sets you apart. You possess excellent communication skills and can comfortably work under tight daily deadlines. Japanese language skills at a business level would be an added advantage.

• Degree in a relevant course such as Finance, Business, Accounting or Economics
• At least 5 years of experience in any area of investment operations, with some years in a leadership position.
• Detail-oriented and resourceful approach to work
• Proficiency in Microsoft Excel
• Japanese language skills at business level would be advantageous
• Good understanding of equities and related derivative products
• Excellent communication skills
• Ability to work under tight daily deadlines

What sets this company apart:

Our client is a leading player in the finance industry with a reputation for excellence. They offer an inclusive work environment that values diversity and fosters growth. Their commitment to innovation is evident in their ongoing automation initiatives aimed at streamlining operational processes. This is an exceptional opportunity to join a firm that is not only committed to their clients but also to the professional development of their employees.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Lead and supervise a team of Trade LC Advising processor, digital Imaging Team and Trade Counter via 2 locations in terms of resource management, training and daily BAU challenges, if any.
• To process and / or check Trade Finance Letter of Credit (LC) Advising / Confirmation transactions to ensure compliance to UCP rules, industrial standards, and internal bank policies.
• Ensure SOPs and existing / new controls are in place and adhere to by operating teams.
• Assist to review and check the export LC to ensure that terms and conditions are acceptable and workable for LC confirmation.
• Ensure Trade documentations and it's on-going processes are compliance to UCP rules, ISP98 rules, anti-money laundering guidelines, terrorist financing and sanctions regulations, and other related internal policies.
• Work with and supervise with team members to achieve daily tasks assigned.
• Ability to communicate effectively with team members, external clients and internal stakeholders
• Review and opine on New Product / Processing involving / impacting LC advising Team, Digital Imaging Team and counter service Team.
• Assist to identify irregularities and red flag items in the export LC for approval.

Requirement

• Minimum 5-8 years of Trade Finance experience with relevant capability in people management and leadin a team.
• Excellent understanding of UCP rules, ISP98 rules, Anti-Money Laundering Guidelines, and Terrorist Financing and Sanction Regulations.
• Good interpersonal and communication skills
• Meticulous and detailed oriented
• Capable to work effectively under pressure and tight deadline.
• Ability to identify opportunities to improve operational efficiency

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Regional Business Operations & Strategy Manager

We are a fast-growing AI chatbot company focused on revolutionizing customer interactions through advanced AI solutions. Our mission is to enable businesses to leverage the power of AI to enhance customer service, engagement, and satisfaction across industries.

We are seeking a motivated and strategic Regional Business Operations & Strategy Manager to drive business operations, support regional expansion efforts, and play a crucial role in product strategy for our AI chatbot solutions. This role will work closely with cross-functional teams, including Sales, Product, and Business Development, to ensure seamless operations, support sales pitches, and contribute to strategic growth initiatives in the region.

Key Responsibilities

1. Business Operations Management

a. Oversee day-to-day business operations in the region, ensuring alignment with company objectives and operational efficiency.

b. Streamline processes and implement best practices to optimize operational performance and productivity.

2. Regional Business Expansion

a. Develop and execute strategies to expand the company's footprint in the region, identifying new market opportunities and partnerships.

b. Conduct market analysis to understand regional needs, competitive landscape, and customer requirements.

c. Collaborate with local teams to adapt and implement business expansion plans effectively.

3. Sales Pitches & RFPs

a. Work closely with the Management teams to prepare and deliver compelling sales presentations and proposals for RFPs.

b. Tailor messaging and product value propositions to meet client needs, addressing specific challenges and opportunities within the region.

c. Assist in crafting winning proposals by showcasing the company's unique capabilities and AI-driven solutions.

4. Product Strategy Support

a. Collaborate with the Product team to align product features and roadmap with regional market needs and customer feedback.

b. Provide insights into market trends, customer demands, and competitive landscape to help shape product development priorities.

c. Act as a liaison between the Product and Sales teams to ensure the product strategy supports growth initiatives and addresses client requirements.

Qualifications

· Education: Bachelor’s degree in Business, Marketing, or a related field (MBA or equivalent is a plus).

· Experience: 5+ years in business operations, strategy, or a related role in the technology or SaaS industry, preferably in AI or chatbot solutions.

· Proven track record of managing regional business operations and driving business expansion in competitive markets.

· Experience in supporting sales teams with RFPs, pitches, and proposal development.

· Familiarity with AI, machine learning, and chatbot technologies is highly desirable.

Key Skills

· Strong analytical and problem-solving skills with the ability to make data-driven decisions.

· Excellent communication and presentation skills to engage clients, partners, and internal teams.

· Ability to thrive in a fast-paced, dynamic environment and handle multiple responsibilities.

· Strategic thinker with a focus on achieving long-term growth and operational efficiency.

Join us in redefining the future of customer engagement through AI!

Job Title: Channel Executive

Report to: Channel Manager

Location: Singapore & Overseas

Role Responsibilities

· Support Channel Manager to manage/create and grow our brand channel.

· To provide administrative support to live-streamers during their live shows with customer support and payments administration.

· Establish clear brand channel strategy and positioning and marketing of the channel using FB and IG or other social media.

· Travelling for overseas streams.

· Planning calendar of sales events (Special stream or events).

· Support end to end operations and logistics and fulfilment for the brand channel.

· Posting and planning of social media contents.

· Review and analyse live stream data.

· Doing up daily/ weekly/monthly reports and KPI for the channel.

· Reconcile and prepare of delivery reports after livestream shows.

· Support sourcing new Merchants and live streamers.

· Merchants & Streamers Management.

· Customer Service.

· Other tasks as assigned by the hiring manager.

Opportunities/Progression

Great learning opportunity: As start-up company, we offer ample opportunity for you to learn things that you probably wouldn't be exposed to in other corporate organisation. Additionally, you will have direct access to the people behind the start-up and will be able to learn from them every step of the way. You will learn more about business strategy, marketing and sales, operations from the top management team.

Overseas Opportunities: There are tons of overseas opportunities and the potential to change the landscape of Livestreaming locally or overseas.

Competitive Career Path: Working in our company often experience more job satisfaction because you are typically more involved in the growth and evolution of the company. You would be promoted to Channel Manager; other functional directors’ opportunity is also available. The CEO has developed great excellent leaders in the company.

Qualification & Experience

· Minimum Diploma/degree holders, major in business management, marketing, communications etc. would be preferable but not a must.

· Retail experience is preferred.

· Intermediate Excel understanding and skill preferred.

· Holding a driving licence and able to drive in overseas.

· Able to cope with fast work pace and meticulous to details.

· Candidates are required to be bilingual; livestream shows are done in both Chinese and English.

· Must be prepared to travel overseas (60%) for livestream shows when required.

· Willingness to work occasional overtime to accommodate various time zones.

About us

LiveCommerce Entertainment – a B2B Marketplace connecting Brands and Live Streamers to Start Live Selling on FB and IG Live. Live selling on FB/IG became a new way for people to stay engaged and entertained as they tuned in to Live Selling shows and connected and bonded with other viewers and hosts of the live shows.

Our mission is to Excite & Entertain by providing our customers Live shopping entertainment! We aim to build a B2B marketplace platform for brands and Live streamers that will dominate social commerce in Asia. Our company values continuous learning, inquisitiveness, being versatile and adaption as well as creating an exciting work environment.

Position: VP, Head of Fund Operations

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=80&ref=104

• Resume
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you the next working day requesting for this essay after job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

Overview

Koru Partners is a thematically driven alternative investment firm identifying attractive investment opportunities that are backed by macro-holistic themes encompassing forward-looking social, economic, demographic, and technological changes.

We are inspired to be the world’s leading business partner for unique insights, understanding and decision making. It is our mission to understand the challenges facing humanity and to empower people and companies, working to transform such challenges into opportunities through allocation of capital.

We are looking for an experienced Fund Operations professionalwho is looking to grow with us and eventually become our partner and COO. Your mindset should be that of a builder and owner, and not simply an employee.

In line with our vision, we are building a Fund Operations system that will integrate information and technology to provide world-class customer service and insights to all relevant stakeholders. If you are up for the challenge, we can promise a great journey and an opportunity to learn the various parts of our business.

What You Can Expect

- Salary: SGD 12,000 – 18,000 (with possible additional equity compensation)

- Bonus: Performance-based

- Benefits:

• Group Insurance
• Medical Allowance
• Health Screening Allowance
• Vision Care and Health Allowance

- Company Culture:

• Strong emphasis on company core values to guide you in your day-to-day work and life
• Dynamic and fun team who will challenge and support you
• Flexible and transparent work culture
• Training to allow you to grow and improve your knowledge and skills

Responsibilities

• Work closely with the Technology team as a product manager in the building of new platforms and technologies, e.g. internal position bookkeeping system.
• Take responsibility for financial reporting and portfolio reporting, e.g. perform review and oversight of quarterly management reports and annual financial statements.
• Liaise with the fund administrator for capital calls, management fee calculations, distributions, and financial statement reporting.
• Work with various stakeholders to support audits, tax procedures, and investor information requests.
• Foster fund industry relationships and stay abreast of relevant regulations and best practices.
• Knowledge of trade operations processes and ensure an accurate fund accounting book and records.
• Participate in UAT system testing of new platforms for internal teams and external partners.
• Oversee quality, accuracy, and timeliness of deliverables.
• Build and maintain relevant policies and procedures.
• Develop and implement process improvements, effectively manage change to ensure departmental objectives are met.

Ideal Requirements

• Experience in middle office or fund operations at a fund manager, fund administrator, or financial institution with a preference for hedge fund or liquid fund operations.
• Experience in completing Operational Due Diligence process (e.g. AIMA) with external investors is a plus.
• Familiarity with principles of fund valuation, financial statements, and accounting standards (e.g. US GAAP, IFRS).
• Strong quantitative and analytical skills.
• nterest in and familiarity with technology, as product development will constitute a substantial part of the role..
• Excellent communication, decision-making, problem-solving, and conflict resolution skills.

About You

We are a firm expecting collaborators to be highly aligned with our core values. Therefore, you should be:

• A Visionary. You are someone who dreams big and unconventionally, possessing strong mental maps of how things should be done to realize audacious goals.
• A Practical Thinker. You have a wide range of vision, able to see and synergise from the macro-to-micro perspective. You are open-minded and able to hold conflicting thoughts simultaneously and look at them from different angles to achieve the best results.
• Dedicated and Driven. You are passionate about what you are doing and is willing to push through any and every obstacle to go from visualization to actualization. You are undaunted by failure.
• Ethical and Principled. You have a strong, ingrained sense of professional integrity and ethics.

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=80&ref=104

• Resume
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you the next working day requesting for this essay after job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Investment Services Private Markets

We manage deal structuring, due diligence and closing. We provide financial operations to GIC’s private equity, infrastructure, and real estate assets, as well as tax structuring, corporate holding structures, valuations, and financial reporting.

Investment Finance & Controllers (“IF&C”)

The Investment Finance & Controllers Team is responsible for deal finance advisory including buy-side and sell-side financial due diligence, portfolio control, treasury and cash management, valuations, investment operations, investment and portfolio accounting, financial reporting, and special purpose vehicle management for GIC’s private investments.

We are looking for a suitable Assistant Vice President to join our Controllers team.

What impact can you make in this role?

You will be part of a team that is an integrated investment service team that partners the business in providing services to support private markets investment.

We are seeking an Assistant Vice President to focus on investment operations. This role involves interactions within IF&C, identifying continuous improvements to our processes, streamlining complexities in our operating model , and ensuring the seamless integration of these solutions into our investment operations. This role works closely with internal and external stakeholders to support finance operations throughout the investment’s life cycle.

What will you do as an Assistant Vice President?

• Review deal activities throughout the investment life cycle, such as setting up investment structures, bank accounts, provision of KYC documents, funding process for investment funding (capital calls, loan drawdowns, etc)
• Review system set up of new deals and ongoing maintenance, etc
• Review ongoing investment activities such as receipts from fund distributions, repayment and interest from private loans, etc
• Drive month-end / year-end closing activities
• Accountable as a process owner for selected processes
• Assist with internal / external audits when required
• Proactively identify areas for streamlining, automation or outsourcing to enable operations to scale
• Participate and drive workstreams independently to support business process simplification and efficiency initiatives
• Respond to information needs of management and internal/external stakeholders
• Provide coaching to new and junior team members

What qualifications or skills should you possess in this role?

• Bachelor in Accounting, Finance or relevant disciplines
• At least 4 years relevant accounting work experience in the finance, accounting or private markets industry (not limited to private equity, private credit, real estate, infrastructure)
• Self-starter who is detail oriented, very organized and pro-active in executing responsibilities
• Demonstrate a strong risk attitude
• Demonstrated ability to multitask, manage and complete multiple priorities on time with minimal direction
• Displays behaviours of self-reliance
• Displays high intellectual curiosity and innovative mindset
• Focuses on delivery excellence and accountability
• Able to work independently to meet deadlines
• Strong stakeholder management skills
• Proficient in Microsoft Office applications

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please email [email protected] at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our Investment Services Private Markets Department here: https://gic.careers/group/investment-services-private-markets/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/16011/

The Operations specialist leads and manages the team to achieve operational excellence. This includes overseeing the receiving, storage, order processing, and shipping of products while maintaining a safe and organized work environment. The Operations Specialist will collaborate with cross-functional teams to optimize processes, implement best practices, and drive continuous improvement initiatives.

Key Responsibilities:

v Candidate is in charge of the overall supervision an entire organization

v Assist with operations that may require to carrying loads>20kg

v Lead, mentor and motivate all staff to achieve performance targets and objectives.

v Conduct regular performance reviews, provide constructive feedback, and oversee day-to-day warehouse activities, including receiving, put-away, order picking, packing, and shipping.

v Monitor and manage inventory levels to ensure accuracy and timeline Identify areas for process improvement and implement strategies to increase efficiency and productivity.

v Implement best practices for inventory management, order fulfillment, and quality control.

v Ensure compliance with health and safety regulations, and implement safety measures to prevent accidents and injuries.

v Conduct regular safety training and promote a safety culture within the team.

v Collaborate with customer service and sales teams to meet customer requirements and address any issues related to order fulfillment.

v Generate and analyze key performance indicators (KPIs) to assess overall performance and make data-driven decisions.

v Prepare reports on operational metrics, inventory levels, and order accuracy.

v Coordinate with vendors and suppliers to ensure timely and accurate deliveries of goods.

v Evaluate vendor performance and negotiate contracts as needed.

Requirements:

v Bachelor's degree in Business Administration, or related field.

v Must hold an Airfield Driving Permit (ADP)

v Physically fit to carry heavy objects

v Execute other ad-hoc duties as required by the management from time to time

v the ability to work under pressure

v Willing to work within opening hours (e.g. Night Shift/ Rotating Shift / Weekends)

**We regret to inform that only shortlisted candidates would be notified**

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

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EA Personnel No: R2198636 (Oh Puey Xin)

Product area

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Job description

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Additional job description

In this role, your knowledge of online media measurement combined with your communication skills and problem-solving skills shapes how new and existing businesses grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You set the direction and the strategy for how their advertising can reach thousands of users.

Working within the Go-to-Market (GTM) organization, you will create and execute effective go-to-market plans that include delivering ad products that satisfy users and advertisers, equipping activation specialists and sales teams to drive adoption and use of those products, whilst also collaborating with Global Product Leads to provide feedback and insights that improve our products and drive further innovation.

You will partner with and influence sales teams and communities to drive adoption and growth of our Google Ads Solutions with a focus on App Ads. This will include building partnerships at various levels of the organization, with particular focus on partnering with Global Product Leads and Specialist Sellers.

Qualifications

Job responsibilities

• Create and execute the Asia-Pacific (APAC) Go-to-Market strategy for Google Ads Solutions. Partner with cross functional teams to develop and execute regional programs and initiatives.
• Drive adoption of key products by influencing and equipping business specialists, communities, and pods across the organization.
• Identify gaps in products and build business cases based on advertiser needs. Partner with Global Product Leads on the product roadmap.
• Engage and influence senior stakeholders and cross functional partners to obtain support for strategies or activation programs.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 2 years of experience with an advanced degree.

Preferred qualifications

• MBA or Master's degree in a Business Management, Technical or Engineering field.
• Experience working in, or with Asia-Pacific markets, with knowledge of mobile app or mobile ads business.
• Experience with Apps Ads solutions.
• Ability to manage multiple work-streams in a fluid environment while paying close attention to detail.
• Excellent written and verbal communication and problem-solving skills, with the ability to communicate with stakeholders of varying seniority levels.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Basic Salary +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Start with handling air import duties, then gradually take on export responsibilities.
• Manage incoming alerts for cargo release and coordination of delivery.
• Inspect inbound cargo at the warehouse and report any issues to the team leader.
• Follow up on jobs from customer service, draft and verify airway bills (AWBs).
• Prepare and process AWBs, documentation, and customs declarations for outbound cargo.
• Check export cargo at the warehouse and attach airline labels as necessary.
• Communicate with customers and international agents, manage emails.
• Pre-clear exports and imports with customs.
• Input shipment details into the CCN system for customs compliance.
• Handle billing and operational-related correspondence and tasks for both air imports and exports.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• At least a Diploma in Business, Management or its equivalent.
• Willing to work overtime when required.
• Individuals without experience are encouraged to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Basic Salary +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Start with handling air import duties, then gradually take on export responsibilities.
• Manage incoming alerts for cargo release and coordination of delivery.
• Inspect inbound cargo at the warehouse and report any issues to the team leader.
• Follow up on jobs from customer service, draft and verify airway bills (AWBs).
• Prepare and process AWBs, documentation, and customs declarations for outbound cargo.
• Check export cargo at the warehouse and attach airline labels as necessary.
• Communicate with customers and international agents, manage emails.
• Pre-clear exports and imports with customs.
• Input shipment details into the CCN system for customs compliance.
• Handle billing and operational-related correspondence and tasks for both air imports and exports.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• At least a Diploma in Business, Management or its equivalent.
• Willing to work overtime when required.
• Individuals without experience are encouraged to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Oversee current and future HR services specifically for the tech sector.
• Collaborate with recruitment agencies on strategies for hiring technical talent and managing related matters.
• Handle internal personnel documentation, including staffing, recruitment, and performance evaluations for technical roles.
• Continuously enhance and innovate the talent management system and processes.
• Support department team leaders in daily management of technical teams.

Job Requirements

• Bachelor’s degree or higher, preferably in HR or a related technical field.
• 3+ years of experience managing HR operations for large organizations or across multiple locations in the tech industry.
• Experience in the SEA tech market.
• Strong understanding of regional job markets and technical recruitment trends.
• Proficient in one or more Human Capital Management (HCM) tools.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

F&B OPERATIONS EXECUTIVE | Up to $2.9.k | 6 Days | Tanjong Pagar

Monthly Salary: $2,800 - $2,900
Working Location : Tanjong Pagar
Working Days & Hours

• 6 working days a week (44 hours)
• Rotating shift / Split Shift

Job Responsibilities

• To assist with all operation and administrative duties to ensure a smooth day-to-day operations of the restaurant.
• Extend warm greetings to guests upon arrival and usher the guests to allocated seats.
• Take food and beverage orders and serve them.
• Handle phone enquiries, take guest reservations and review daily reservations booked.
• Handle enquiries and group bookings for baby showers, birthday, anniversary and corporate dining.
• Monitor guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders and tables’ requests.
• Perform cashiering duties as and when required.
• Manage guest relations and handle feedback concerning food and services.
• Work with Marketing Team for marketing strategies and promotions.

Job Requirements

• Minimum 2 years of relevant experience in the F&B industry
• Proficiency in computer skills (Ms Word, Excel, Powerpoint)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Chemical Process Engineer (Operations)

Salary: $3800 to $4300 + site allowances

Working Days: Monday to Friday (8am to 5pm)

Working Location: Tuas (Company Transport / Transport Allowance ($120) if candidate possess own transport)

Responsible for developing and implementing process strategies, managing process resources, optimizing current processes, and maintaining process documents.

Responsibilities:

• Analyze and evaluate existing processes, take measurements and interpret data including SCADA system operations (in line with company towards digitalization)
• Perform risk assessments
• Research, design, and develop processes to optimize productivity and workflow
• Oversee operations and maintenance of facility processes
• Determine the organization and setup of operations
• Oversee implementation of new processes and procedures
• Investigate and troubleshoot any problems that arise with processes, procedures, and operations
• Develop best practices, routines and innovative solutions to improve throughput and quality of output
• Manage cost and time constraints
• Provide process documentation and operating instructions
• Involve and perform PSM and Hazop study
• Become turn key manager to plan and execute plant shutdown
• To undertake any other assignment given by the Management from time to time.

Job Requirements:

• Bachelor in Chemical Engineering
• Min 1 years of process industry experience
• Strong working knowledge of process related standards, Process Improvement and Safety Management

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Loan & Agency Operations (Corporate Banking)

Our client, a global bank is looking to fill the role of Loan & Agency Operations to ensure efficient administration of syndicated loan agency services. This role involves managing the lifecycle of agency transactions, including handling drawdowns, repayments, compliance checks, and relationship management with internal and external stakeholders.

Responsibilities

• Manage the full transaction lifecycle for syndicated loans, from onboarding to final repayment.
• Execute drawdowns, rate adjustments, interest payments, and repayments according to contract terms.
• Ensure accurate maintenance of documentation related to syndicated loans, adhering to contractual terms and internal policies.
• Act as a central point of contact for syndicate banks, clients, and internal teams, addressing inquiries and facilitating smooth communication.
• Identify and mitigate risks within agency operations by conducting regular reviews of loan documentation and transactional workflows.
• Implement process improvements to enhance operational efficiency and ensure high standards of service in agency transactions.
• Prepare and review reports on loan servicing and agency activities, providing insights for internal stakeholders.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• 8+ years in Corporate Banking Operations, with specific experience in agency operations or syndicated loan servicing.
• Strong understanding of syndicated loan structures, regulatory frameworks applicable to corporate banking.
• Good knowledge on construction of Swift messages

Office Location: Central

Interested candidates kindly forward your CV to [email protected] (Ethel Tan Seok Khoon, Reg No: R2096281). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Job description and responsibilities:

• Frontline
• Attend and answer enquiries from all channels (B2B partners, B2C: social media, WhatsApp, website etc.) for all products (cruise, yacht, land etc.)
• Responsible for achieving monthly targets
• Ensure that enquiries are aligned with the Client’s travel policy and be proactive in optimizing the Client’s spending
• Ensure high conversion rate per enquiry with acute follow-up per enquiry
• Ensure service excellence with prompt response time
• Account management
• Develop and maintain close relationship with our partners
• Ensure service excellence with prompt response time
• Tour planning and management
• Craft the best proposal for all tour requests
• Source the best tour partner for each item
• Live co-ordination of all tour arrangements with respective tour/product/transport provider
• Bookings , account and payment co-ordination with our HQ
• Stay updated on destinations and travel industry news
• Notwithstanding stated job description above; to undertake any other responsibilities and duties as given by supervisor

Working hours & arrangements:

• Need to provide services when occasion calls; including weekday nights, weekends and PH.
• 5 days week, 9am to 6pm (Rotating shift for weekends)

Employment Type: 1-year contract (renewable subject to work performance)

Salary up to S$5,500

Working Location: Changi

Job Overview:

• We are seeking a proactive individual to lead IT initiatives and ensure operational excellence for airport systems. The role involves managing the analysis, implementation, and operation of IT solutions and services within the airport environment.

Key Responsibilities:

• Collaborate with internal teams and external stakeholders to gather user requirements and deliver effective IT solutions.
• Coordinate with technical teams and vendors to propose solutions and define key performance metrics.
• Ensure projects meet technical, functional, and business requirements through effective project and change management.
• Oversee 24/7 operations, maintenance, and compliance of airport IT systems, adhering to industry best practices.
• Continuously review and improve IT and business processes.

Requirements:

• Bachelor’s degree in Information Systems, Computer Science, Systems Engineering, or related field.
• Minimum 2 years of relevant technical experience.
• ITSM and IT Project Management certifications are preferred.
• Knowledge of Networking, System Administration, and Cyber Security is advantageous.
• Strong analytical, communication, and project management skills.
• Team player with problem-solving abilities and a self-motivated attitude.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Get to Know the Team

Grab is looking for an experienced SalesForce Transformational Strategy and Implementation Analyst to join us as a SalesForce and Sales Tools expert. You will support our rapidly evolving and growing business by translating cross-vertical and cross-functional business requirements into functional SalesForce tools. Our objective is to help our business stakeholders succeed by defining the SalesForce strategy tailored to their needs and guiding them through every stage of the implementation process.

Get to Know the Role

Reporting to the Head of Sales Operations, you will be an important member of the regional team based in Singapore. You will drive SalesForce roadmap planning, operations, and execution processes with cross-functional and cross-vertical teams. You will help define governance and SOPs within the Grab Merchants organisation and lead the execution of key deliverables for SalesForce-related projects.

The Critical Tasks You will Perform

• You will drive SalesForce roadmap planning, operations, and execution processes with various teams.
• You will define and enforce governance and SOPs around SalesForce, including drafting policy documentation and guidelines.
• You will act as the central point of contact for merchants on all SalesForce-related projects and lead the execution of important deliverables according to committed timelines.
• You will support Grab sales teams and leadership on SalesForce-related issues.
• You will conduct workshops with partners and client-facing sales teams to ensure successful implementation.
• You will strategize and define solutions to meet both short-term and long-term business needs and objectives.
• You will use internal and industry tools to manage projects and communication.

What Essential Skills You Will Need

• Sales Operations Experience: 5 to 8 years of experience in Sales Operations.
• SalesForce Expertise: Previous experience with SalesForce, ticketing systems, and CRM systems.
• Certification Knowledge: Understanding of relevant SalesForce Certifications, such as Certified SalesForce Marketing Cloud Email Specialist, Certified SalesForce Marketing Cloud Consultant, and Certified SalesForce Administrator.
• Project Management: Strategic planning and project management skills to lead multiple high-profile projects simultaneously.
• Communication Skills: Exceptional written, presentation, and verbal communication skills, adaptable across organizational levels, countries, and cultures. Experience working in Southeast Asia is a plus.
• Collaboration: Ability to work collaboratively with senior, cross-functional, and cross-vertical stakeholders throughout the company, leveraging strong relationship and consensus-building skills.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.

Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

Responsibilities

- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.

- Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.

- Review user escalations related to the most vulnerable in our community.

- Review and assess inbound escalations from Law Enforcement and other teams.

- Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.

- Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

- English proficiency is required along with professional working proficiency in Bengali / Urdu / Arabic as this role will be covering the South Asian market.

- Up to 5 years hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.

- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.

- Proven ability to analyze information to assess threat and risks, and problem solving skills.

- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.

- Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.

- Passionate about protecting children.

Preferred qualifications

- Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.

- Knowledge of child safety policies and/or legislation.

- Experience with social media, analytical tools, and online research.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

#LI-Onsite

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.

Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

Responsibilities

- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.

- Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.

- Review user escalations related to the most vulnerable in our community.

- Review and assess inbound escalations from Law Enforcement and other teams.

- Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.

- Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

- English proficiency is required along with professional working proficiency in Bengali / Urdu / Arabic as this role will be covering the South Asian market.

- Up to 5 years hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.

- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.

- Proven ability to analyze information to assess threat and risks, and problem solving skills.

- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.

- Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.

- Passionate about protecting children.

Preferred qualifications

- Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.

- Knowledge of child safety policies and/or legislation.

- Experience with social media, analytical tools, and online research.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

#LI-Onsite