Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining o..
Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining operational excellence.
Your Role
Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
Resolve escalations and complaints through effective service recovery calls.
Conduct call audits to maintain professionalism, script adherence, and service quality.
Drive continuous improvement through coaching and training.
Set performance goals and conduct year-end appraisals for team members.
What We’re Looking For
Singaporean with a Diploma or A-Levels.
2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
Proven ability to handle escalations and de-escalate issues professionally.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Excellent communication skills to engage with internal and external stakeholders.
Work Details
Schedule: 5-day work week (Monday to Sunday), rotating shifts:8:30 AM – 5:30 PM
12:30 PM – 9:30 PM
Location: Central area – Clarke Quay.
Why Join Us?
Be part of a supportive, performance-driven team.
Enhance your leadership and coaching skills.
Work in a convenient central location with a stable work schedule.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
Job Summary:
Our client is a leading insurer. We are seeking a motivated Underwriting Analyst to support operations and underwriting-related projects ..
Job Summary:
Our client is a leading insurer. We are seeking a motivated Underwriting Analyst to support operations and underwriting-related projects within the new business team.
In this role, the successful candidate will have an opportunity to deeply understand the operational aspects of the underwriting role while also actively contributing to process and systems improvements that will impact the wider team and business.
You will work closely with senior underwriters, project managers and various other stakeholders to support project execution, ensure deadlines are met, and assist with implementing process improvements.
Key Responsibilities:
Underwriting Analysis:
Risk Assessment: Review and analyze insurance applications, assess risk factors, and validate documents such as financial reports, claims history, and other underwriting-related data to aid decision-making.
Documentation: Work with other departments and stakeholders to ensure accurate and complete supporting documentation is collected for successful insurance applications.
Service Excellence and Accuracy: Provide exceptional service to all internal and external stakeholders, including clients, brokers, and other departments. Ensure clear and effective communication, timely responses, and a customer-focused approach in all interactions, while ensuring a high level of operational accuracy in tasks executed.
Data Evaluation: Evaluate underwriting data and prepare reports, identifying trends and providing key insights that support underwriting decisions.
Policy Review: Ensure that insurance policies adhere to company guidelines and flag discrepancies for review or correction.
Project Support:
Project Implementation: Provide support to project managers and senior underwriters in the implementation of underwriting-related initiatives, such as process improvements, system enhancements, or tools integration.
Process Documentation: Help document new procedures and processes that arise from ongoing projects. Assist in the creation and maintenance of training materials and project documentation.
Collaboration: Work closely with other departments (e.g., IT, operations) to support the technical and operational needs of underwriting projects.
Requirements:
Bachelor’s degree in Business, Finance, Insurance, or a related field (or equivalent work experience).
1-3 years of experience in underwriting or insurance-related roles.
Strong analytical skills with the ability to understand underwriting data and dependencies.
Some experience with assisting in project-related tasks, contributing to user journeys, documenting backlogs and supporting User Acceptance Testing Activities will be advantageous.
Excellent communication and interpersonal skills, with the ability to work effectively in a fast paced team environment.
Bridal Boutique Operations Executive
5 Working Days, 9am-6pm, commit on weekend, 2 off per week
Basic Salary: $2500 - $5000 + Commission
Locati..
Bridal Boutique Operations Executive
5 Working Days, 9am-6pm, commit on weekend, 2 off per week
Basic Salary: $2500 - $5000 + Commission
Location: City Hall
Summary: Serve & assist brides to dress in different of bridal, communicating and managing digital marketing on Instagram to reach more audiences and targeted customers. Must comfortable to work on weekend based on working scheduled.
JOB SCOPES
1) Taking care of the bridal boutique for operation and marketing.
2) Conceive and develop marketing strategies, Handling of social media in Facebook, telegram, tiktok, Instagram and so on.
3) Attending to customer enquiries and assist in gown fitting
4) Proactively introduce gowns, accessories, photography and video packages
5) Organize marketing campaigns, related workshops and fashion runway
Shows
6) manage appointed supplier of gown & accessories , monitoring production of gowns.
7) Maintain gown & accessories Inventory records
8) Manage Sales enquires, issuing Sales Tax Invoice to clients, monitor CGS/Pricing for gowns and create packages.
9) Liaise with tailor for gown alteration schedules
10) Coordinate with stylists, models, influences and celebrities for Marketing projects
11) Make Monthly, Yearly sales report and presentation materials.
12) Coordinate with team of wedding planners
13) Other ad-hoc related work which assigned by the management, from time to time.
Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining o..
Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining operational excellence.
Your Role
Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
Resolve escalations and complaints through effective service recovery calls.
Conduct call audits to maintain professionalism, script adherence, and service quality.
Drive continuous improvement through coaching and training.
Set performance goals and conduct year-end appraisals for team members.
What We’re Looking For
Singaporean with a Diploma or A-Levels.
2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
Proven ability to handle escalations and de-escalate issues professionally.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Excellent communication skills to engage with internal and external stakeholders.
Work Details
Schedule: 5-day work week (Monday to Sunday), rotating shifts:8:30 AM – 5:30 PM
12:30 PM – 9:30 PM
Location: Central area – Clarke Quay.
Why Join Us?
Be part of a supportive, performance-driven team.
Enhance your leadership and coaching skills.
Work in a convenient central location with a stable work schedule.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
Support the scaling of affordability programs across Asia pacific to help broaden access to our medicines.
Join the premier biopharmaceutical com..
Support the scaling of affordability programs across Asia pacific to help broaden access to our medicines.
Join the premier biopharmaceutical company that has been in Asia Pacific (AP) for over 60 years. Great opportunity to work with best-in-class team of seasoned & expert professionals in a vibrant, fast-moving, and agile environment.
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Our Marketing team is passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.
What will you do in this role:
Accountable for Asia Pacific Affordability patient program Data and Governance
Data analytics for the central Asia Pacific region to support ongoing implementation of affordability programs
Setting clear governance and structure for both the region and the AP markets
Local Review Board support to ensure streamlined and effective program implementation
Ensure compliance with organizational and regulatory standards.
Oversee overall affordability program 3rd party vendors and managing interactions with healthcare providers.
Customer and Market facing engagements where needed
Ensure effective implementation and smooth execution of program components, addressing any operational issues as they arise.
Resolve any issues or escalations from vendors or providers promptly and professionally.
Regularly assess and review vendor performance, making recommendations for improvements as needed.
Work with multiple stakeholders to enhance program efficiency and support continuous improvement initiatives, including the implementation of new systems and the launch of new patient assistance programs.
Perform other duties as assigned by the Line Manager, contributing to the overall success of patient programs and organizational goals.
What should you have:
Business, Science or Healthcare related Degree with good interpersonal and communication skills, listening skills and demonstrate ability to work as part of a team
Minimum 2 years operational experience in market
Prefer experience in governance and data analytics and audit experience
Proven High level stakeholder engagement experience
Experience managing 3rd party vendors within a healthcare environment
Self-motivated, proactive and highly committed to support and deliver results.
High sense of ownership and accountability for achievement.
Organized and self-disciplined, with high level of integrity and morals.
Good networking and influencing skills. Excellent analytical skills.
Who we are:
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for:
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
about the company:
My client is a global company with strong and growing presence across APAC. The Finance team is currently seeking an individual to ..
about the company: My client is a global company with strong and growing presence across APAC. The Finance team is currently seeking an individual to join the Finance team as an FPA Manager(6-7months)
about the job: In this role, you will support the regional business planning including budgeting, forecasting, and variance analyses and providing financial commentary. Additionally, you will prepare and consolidate forecasts, budgets, and strategic reports in collaboration with Commercial Heads and Finance Business Partners.
skills and experience required: You are ideally degree qualified, and has at least 5 years of experience in a similar function. You are proficient technically from financial analysis to accounting standards and are adept in handling regional stakeholders. Having prior experience in a leadership position would be advantageous as this role would indirectly supervise surbordinates.
As the Associate, Consumer Fraud Risk Operations, you will independently work on real time risk engine optimization initiatives to enhance merchant tr..
As the Associate, Consumer Fraud Risk Operations, you will independently work on real time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of key stakeholders to improve our merchant’s risk performance..
Responsibilities:
Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback;
Partner with cross-functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy;
Support merchant new product launch or sale event by providing best-in-class risk support;
Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans;
Provide suggestions on current real time risk control products, policies, and processes in order to improve the risk prevention and operational effectiveness;
Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX’s risk brand
Qualifications:
At least 3-5 years of experience in fraud risk function with experience in payment industry or gaming industry;
Fluent in English and Mandarin;
Strong data mindset and analytical skills where SQL is a must and Python is preferred
Deep understanding of real time risk controls and has strong ability to identify the risk and remediation actions;
Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;
Has strong project management skills for improving rules, models and products;
Ability to work independently in a fast-paced and rapidly changing environment;
Skills to communicate key risk indicators with non-risk-colleagues are essential;
Willingness to shift to support merchant sale event is preferred.
ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok ..
ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
Join the Innovative BytePlus Team
As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.
Key Responsibilities:
- Partner the business in terms of sales planning, systems optimisation and driving operational cadences such as pipeline reviews, forecast/budgets, gap closer plans etc
- Play a critical role in driving the Lead to Cash process
- Design, build and run Sales Incentive Programs, SPIFFS and Channel Partner Programs
- Drive business insights, measure ROI and assess risks
- Partner with BI to streamline and standardize reporting needs
- Support Partnership team initiatives and ad hoc projects
- Strong advocate for best practices and change management
Qualifications
Who You Are
Minimum Qualification
- Bachelor’s degree in Business, Finance or a quantitative field of study
- Self-starter with at least 5 years sales operations, planning and business partnering experience
- Well-versed in CRM (Salesforce) and lead-generation systems such as Apollo, Linkedin Sales Navigator etc
- Experience with BI systems and dashboards
Preferred Qualifications:
- Adventurous and capable of navigating through ambiguities in a high-growth environment
- Design, build and execute multiple projects and initiatives from 0 to 1
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Responsibilities
Handle and process daily treasury settlement and clearing transactions, being familiar with local clearing systems, i.e. MEPS+ is ..
Responsibilities
Handle and process daily treasury settlement and clearing transactions, being familiar with local clearing systems, i.e. MEPS+ is a plus.
Strong understanding and experience in swift operation, able to process remittance transactions.
Update and record daily transactions in the control cash projection report.
To balance Nostro accounts closing and opening balance daily.
To check and match counterparty’s confirmation.
Ensure that all cash flow position is clearly monitored and managed in conjunction with the Treasury Division.
Prepare and submit DTCC daily report, MAS S$ weekly transactions report (MAS 755) to MAS and Monthly MAS610 reporting.
Knowledge of corporate customer internet banking.
Check the dealer’s blotter at the end of the day to ensure all deals are processed and captured in Treasury Backoffice system.
Requirements:
Bachelor Degree in relevant fields
Min 3 years of relevant experience in the Banking industry
At least 3 year of experience in Treasury Settlement operation
Good understanding and knowledge in various Treasury products, e.g. Money Market, Foreign Exchange, Security, derivative products etc.
Strong understanding and experience in swift operations, able to process remittance transaction.
Basic knowledge of accounting entry, AML checking and reporting.
With knowledge of corporate customer internet banking.
Must be meticulous, careful, positive and full sense of responsibility.
Mature with good communication skills and must be able to work independently
HOW TO APPLY:
If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Izz Lokman (EA Personnel Reg. No. R24124828, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Izz at 89193200for a confidential discussion.
Please indicate the below information in your resume:
We are looking for an experienced Assistant/HR Manager for a 3 to 6-month contract for an established maritime MNC. The Assistant HR Manager will be r..
We are looking for an experienced Assistant/HR Manager for a 3 to 6-month contract for an established maritime MNC. The Assistant HR Manager will be responsible to manage and ensure a successful implementation of the HRIS system into the company. In addition, she will also assist in handling some day-to-day HR Operations duties. The ideal candidate would have at least 3 years of HRIS/ HR Ops experiences and is ready to start work on short notice.
Key Responsibilities:
HRIS Implementation:
Assist with the implementation of Timesoft.
Help migrate data from the legacy system to the new HRIS, ensuring data integrity and accuracy.
Collaborate with internal and external vendors to define project requirements and milestones.
Provide timely updates on project progress, challenges, and solutions to management.
Conduct system testing, troubleshoot issues, and ensure data accuracy during migration.
Maintain detailed project documentation, timelines, and deliverables.
Ensure data integrity, control, and compliance in HR operations.
Business Partnering & HR Operations:
Handle internal mobility, recruitment, onboarding, and employee relations matters.
Ensure compliance with regional employment legislation and update HR policies as needed.
Handle HR-related queries and perform any other ad-hoc duties as required.
Requirements:
At least 3 years of HRIS and/or HR Operations experience.
Good understanding of HR practices and employment laws in Singapore is a must.
Prior experience working with a global HRIS systems, such as Timesoft, Workday, SuccessFactors, Ceridian or similar platforms, showcasing the ability to navigate and utilize these systems effectively.
Tech-savvy and proficient in Microsoft Office Suite (especially MS Excel) and various technology tools for efficient work.
Ability to work collaboratively in a team environment and adapt to changes in a fast-pace environment.
Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. Main responsibilities:Onboar..
Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore.
Main responsibilities:
Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+..
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
This role will be based in either SS&C’s Singapore or Hong Kong office.
The APAC TA Business Operations Support team is responsible for providing operations support services to the Transfer Agency Operations team servicing SS&C’s valued clients. This covers a range of operational support functions including configuration of TA applications for new client onboardings, first level production support issues, operational BAU support and supporting client driven small scale projects.
The role focuses on a range of products with the portfolio consisting of:
A core Unit Registry platform
Surrounding products of the Unit Registry platform that forms the ecosystem of application connectivity
An enterprise digital platform for advisors and investors for Transfer Agency activities
Direct reports:
N/A
Role Responsibilities:
Manage a team across multiple geographical locations and develop a highly effective team
Versatile in managing support teams across different APAC locations to guide and train on TA processes
Establish good working relations with APAC TA Business Operations and work closely to support Operations BAU, new businesses and initiatives
Develop and motivate the team to drive performance efficiency and manage conflicts
Communicate effectively with internal technology support teams and external TA vendors to resolve system issues and maintain service level standards
Support new client onboarding by engaging all stakeholders to achieve end to end implementation
Ensure continuous improvement of processes and practices to mitigate risks
Ability to apply critical and analytical thought process to resolve production issues efficiently
Perform business and project analysis to ensure accurate and thorough understanding of requirements and risks
Lead and participate actively in client specific and regional project implementations and change requests
Produce technical and business documentation for system enhancements and development
Willing and able to travel within the region as required
Skills and Competencies:
Experience in managing relationships with service providers
Excellent verbal and written communication skills and a confident communicator
Possess strong risk, control and governance frameworks and problem-solving skills
Ability to work well under pressure and maintain professionalism
Demonstrated drive and commitment towards attaining the highest possible standards
Ability to work effectively and consultatively within a diverse team environment
A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative
Strong advocate for continuous improvement in quality and delivery of team
Competent with Projects and Business Analysis tools
Project Management skills
Qualifications & Prior knowledge:
Experience in a related role within the financial services industry.
Preferably 8-10 years of experience in Transfer Agency
Extensive knowledge of Transfer Agency services, systems and operations
Key behaviours:
Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued.
Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.
Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Bridal Boutique Operations Executive
5 Working Days, 9am-6pm, commit on weekend, 2 off per week
Basic Salary: $2500 - $5000 + Commission
Location: Ci..
Bridal Boutique Operations Executive
5 Working Days, 9am-6pm, commit on weekend, 2 off per week
Basic Salary: $2500 - $5000 + Commission
Location: City Hall
Summary:
Serve & assist brides to dress in different of bridal, communicating and managing digital marketing on Instagram to reach more audiences and targeted customers. Must comfortable to work on weekend based on working scheduled.
Job Scopes
1) Taking care of the bridal boutique for operation and marketing.
2) Conceive and develop marketing strategies, Handling of social media in Facebook, telegram, tiktok, Instagram and so on.
3) Attending to customer enquiries and assist in gown fitting
4) Proactively introduce gowns, accessories, photography and video packages
5) Organize marketing campaigns, related workshops and fashion runway
Shows
6) manage appointed supplier of gown & accessories , monitoring production of gowns.
7) Maintain gown & accessories Inventory records
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok ..
ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
Join the Innovative BytePlus Team
As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.
Key Responsibilities:
- Partner the business in terms of sales planning, systems optimisation and driving operational cadences such as pipeline reviews, forecast/budgets, gap closer plans etc
- Play a critical role in driving the Lead to Cash process
- Design, build and run Sales Incentive Programs, SPIFFS and Channel Partner Programs
- Drive business insights, measure ROI and assess risks
- Partner with BI to streamline and standardize reporting needs
- Support Partnership team initiatives and ad hoc projects
- Strong advocate for best practices and change management
Qualifications
Who You Are
Minimum Qualification
- Bachelor’s degree in Business, Finance or a quantitative field of study
- Self-starter with at least 5 years sales operations, planning and business partnering experience
- Well-versed in CRM (Salesforce) and lead-generation systems such as Apollo, Linkedin Sales Navigator etc
- Experience with BI systems and dashboards
Preferred Qualifications:
- Adventurous and capable of navigating through ambiguities in a high-growth environment
- Design, build and execute multiple projects and initiatives from 0 to 1
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Join us as a Singapore apprentice and embark on a journey with our one-year apprenticeship programme in the dynamic banking and financial industry. Th..
Join us as a Singapore apprentice and embark on a journey with our one-year apprenticeship programme in the dynamic banking and financial industry. The Apprenticeship Track is under the Polytechnic Talent for Finance Scheme which aims to provide polytechnic graduates an alternative pathway to take on university graduate-equivalent roles through rotations, training and mentorship. If you’re a motivated individual with a passion for finance and a drive to learn, this programme is the gateway to an exciting career in banking.
What you will experience:
• Rotations: Gain hands-on experience and develop expertise in Operations
• Real-World Learning: Work on projects, collaborate with seasoned professionals, and make a meaningful impact from day one.
• Mentorship & Training: Benefit from dedicated mentorship by industry leaders and participate in training sessions to build technical and soft skills
• Networking Opportunities: Connect with peers, professionals, and leaders across the organization to expand your professional network.
Programme period: June 2025 – May 2026
What we are looking for:
• Diploma students with anticipated graduation date in May 2025 or Diploma graduates with no more than 2 years work experience at start of programme
• Detail oriented with the ability to multi-task
• Able to prioritise work assignments
• Able to communicate effectively with internal staff and counterparts
• Good time management and strong follow-through skills
• Has and will continue to have the right to work in Singapore
Ready to apply?
Visit search.jobs.barclays to learn more about our opportunities and apply.
Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
No people leadership roles at this grade.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
Identify escalation of policy breaches as required.
Take responsibility for customer service and operational execution tasks.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
Work within well-defined procedures that may involve a variety of work routines.
Demonstrate an understanding of the procedures.
Evaluate and select the appropriate alternatives from defined options.
Make judgements based on the analysis of factual information.
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
The role as for Operators Manager will have a key focus on
• Liaising with the vessels/agents/charterers/owners/Shippers/ Receiver/other external pa..
The role as for Operators Manager will have a key focus on
• Liaising with the vessels/agents/charterers/owners/Shippers/ Receiver/other external parties to ensure smooth operations.
• Daily monitoring of vessels positions/schedules
• Assistance to Chartering providing information around all running voyages
• Time charter operations
• Voyage operations including stowage optimizing (TC and VC)
• Issuing invoices and hire statements, handle laytime and demurrage
• Finalisation of voyages (TC and VC) including follow up
• Managing port calls including negotiating port disbursement accounts
• Coordination of hold/hull cleaning procedure with technical departments and Master
• Checking and approval of B/L drafts, commission invoices, FDA, bunker invoices and notifications for pre-funding to the accounting
• Any other duties as per required from time to time.
Job Requirement
Job requirements:
- Degree in Maritime Study or Graduate of a recognized university in a Maritime related course.
- Team player who works well with others, but who can work as an individual and make independent decisions
- Good skills in Microsoft office, and knowledge of IMOS, CFM, SEDNA will be an advantage
- Proficient in English
- Attention to detail
The candidate is expected to provide support to Fund Operations Team, that includes client services, and facilitate the projects related to operation ..
The candidate is expected to provide support to Fund Operations Team, that includes client services, and facilitate the projects related to operation efficiency optimization and expansion of the business.
The successful candidate will be responsible for handling daily operations of the Fund Operations team and assisting in projects led by COO office.
Fund Accounting
Ensure accounting books and records for assigned funds, financial reports and other reports are well maintained, accurate and complete on a timely manner
Ensure accuracy of reconciling transactions with brokers and custodians
Monitor day to day management of fund dealing operations and liaising with transfer agencies
Prepare regular reports and filings to regulatory bodies
Perform due diligent and/or service review for the counterparts
Undertake primary responsibility for the provision of fund services to investors
Ensure internal/external audits are properly and efficiently carried out Custody and Settlement
Ensure investment deployment or trades are matched and settled effectively
Monitor daily settlement process to ensure its compliance and timeliness
Resolve and follow up on failed trades in timely manner
Assist to monitor the balance account movements and positions
Capable to handle corporate actions required by the Funds accurately, timely and effectively
Ensure accuracy of reconciling transactions with brokers and custodians
Prepare regular reports and filings to regulatory bodies
Perform due diligent and/or service review for the counterparts
Investor Services
Manage the process of all subscriptions, redemptions, transfers and switching
Monitor and ensure the KYC and AML identification are properly done and completed
Ensure client enquires/complaints including institutional clients, distributors and professional investors etc. and internal departments’ requests are properly handled
Others
Provide overall support in both internal and external audit
Attending client meetings to provide support on legal and compliance matters
Cooperate with other teams and team members to ensure timely resolution of requests
Explores opportunities to value add and updates job knowledge by participating in educational opportunities and reading professional conference
Carry out any other duties and responsibility given by Management
Additional Requirements
Specialise Diploma or Bachelor degree in Business Administration; Banking & Finance or Accounting
4-10 years of experience in regulated financial services company
Familiar with Singapore Financial Accounting Standards (SFRS) Income Tax Act
Familiar with MAS AML/KYC policies and procedures
Familiar with onboarding procedures for Accredited Investors (AI)
CFA, ACCA or CPA is a plus point
Good knowledge of offshore vehicles, or overseas fund structure is a plus point
Ability to communicate in Chinese, Thai, Bahasa or Korean will be a plus point
Required to travel to support Business Development and Commercial department
Job Descriptions:
Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities f..
Job Descriptions:
Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.
Requirements:
A minimum of 5 years of work experience in a similar role.
Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
Proven experience working with forwarders, integrators, and premium service carriers.
Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.
Good to Have:
A diploma or degree in a related field is preferred.
Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
Familiarity with the SAP system is advantageous.
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972
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