The team:

The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support.

What your day will look like:

Technical Support:

• Use software tools to diagnose and solve complex issues and service outages
• Conceptualize and articulate ideas clearly and concisely
• Resolve problems in compliance with established processes
• Ensure timely escalation of critical customer related issues through proper channels
• Ensure timely resolution of customer issues
• Collaborate with other Technical Support specialists and R&D engineers
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec's solutions
• Contribute to the evolution of our software and Support processes
• Participate in the elaboration of technical documentation and knowledge base article
• Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool

Field Support:

• Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
• Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
• Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

About you:

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• 3-5 years working experience in a related role
• Strong analytical and troubleshooting skills in both hardware and software
• Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
• Experience in customer service, technical support, and project management
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage his own workload
• Experience in physical Security environment
• CCNA qualification
• Fluent and proficient in verbal and written communication in English
• Any other languages will be considered a strong asset
• Must possess a valid driver’s license and passport
• Capacity to travel up to 35% for field engineering assignments

Technical Requirements:

• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Experience working with a video security system over IP – CCTV system or Access control.
• Experience working with SQL databases
• Clear understanding of TCP, IP and UDP protocol stack
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Understanding of server virtualization concepts

Great if you have:

• Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
• Microsoft SQL Service administration experience
• MCSE, SQL Server, VMware, or similar technical professional certifications
• Deployment and troubleshooting of security systems such as:
• CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
• Access control systems (administration of software, reader, controller, wiring, etc.)
• License plate recognition system and concepts

Let's talk perks!

• Attractive compensation package
• Work-life balance with a flexible working schedule

Why Join Us!

• Project Performance Bonus
• Medical Benefit
• Competitive Salary Package
• E50 winner for 5 years running
• Supportive Team and conducive working environment.
• Upskilling Sponsorship Training
• Transport pickup from Tuas Crescent

Job Responsibilities

• To carry out electrical / instrumentation related detailed design and preparation of drawing.
• To interpret and develop P&ID, technical data sheet preparation and I/O wiring diagram, design of electrical systems.
• To carry out electrical/instrumentation calculation for the design.
• Responsible for reviewing of electrical/instrumentation documents and specification from clients and consultants.
• To check and review all electrical/instrumentation related drawings and documents from suppliers and vendors.
• To liaise with clients, consultants, sub-contractors to resolve technical issue at site and in office.
• To co-ordinate with engineers of other disciplines within the department.
• To prepare Pre-procurement including evaluation of technical and commercial bid from vendor and supplier.
• To provide engineering support in tendering of new projects such as preliminary design, material and cost estimates etc.
• To provide technical support to project team for on-going projects and resolve any technical issue on site.

Job Requirements

• Degree in Electrical Engineering
• Minimum 5 years’ experience in Construction Management and/or Design of Electrical Systems.
• Proficient in Design and drafting of LV and HV systems.
• Familiar with Electrical Installation works and local electrical codes and standards.
• Knowledge of SCADA, PLC and other instrumentation systems will be an advantage
• Experience in Oil and Gas or Power Plant projects specializing in Engineering- Electrical / Instrument work.

Assembly & Test (A&T) Engineer

Responsibilities:

• To create process control router for all machining and Assembly & Test (A&T) process associates with WI products
• To create, setup and manage Bill of Material (BOM) on WI products & Rental orders
• To provide technical advices to Sale, Quality and Supply Chain team regarding to WI products
• To support A&T team on daily technical operational issues and troubleshooting
• To communicate with UK Design Engineering Team for product design and technical related issues
• Always look for opportunities of improvement to complete CI project with DMAIC knowledge.
• Other duties as assigned from time-to-time such as item codes creation, technical reports, etc.

Person Specification

Knowledge & Skills:

• Able to read and interpret engineering drawings. (essential)
• Able to use CAD (2D/3D) software like AutoCAD, Solidworks, etc. (essential)
• Experience in hand-on Assembly and Test operation for Oil and Gas products (essential)
• Experience in using ERP system. (essential)
• Experience in creating routing and BOM for manufacturing process (A&T, machining, torque- up, coating). (essential)
• Microsoft Office (Word, Excel, and Power Point). (essential)
• Knowledge in Well intervention products and the applications (desirable)
• Basic understanding in CNC machining (desirable)
• Basic project management skills. (desirable)
• 5CT / API Specification Knowledge. (desirable)
• Ability to communicate effectively across the functions. (desirable)

Qualifications:

• Diploma in Engineering (Mechanical/ Manufacturing)

About Us 

Refract Technologies is a family of 80+ members and growing. We are engineers, game producers, artists and entrepreneurs, all with deep passion and experience in the gaming and technology industries. We’re here as veterans from the likes of Electronic Arts, Ubisoft, Unity, IGG, Gumi, XII Braves, Creative Technologies & more.  

Our vision is to extend human experience beyond reality through innovations in technology and entertainment. We are game changers.  

The Role 

As a Software Engineer (Unity) at Refract Technologies, you'll have a direct hand in shaping our groundbreaking virtual sports products. Your role will see you devising solutions to complex programming challenges, tapping on your knowledge of the Unity engine. 

You’ll be joining a collaborative team – working hand-in-hand with our product and quality assurance teams throughout the entire development lifecycle of each product. 

If you’re excited about pushing the boundaries of what technology can do, and know Unity like the back of your hand – we'd love to speak with you! 

What You’ll Be Doing 

• Develop core features, services and systems for our products utilising Unity, and integrating with internal and external shared services.
• Work on technical designs and architectural solutions for software and hardware components, ensuring scalability and performance.
• Maintain close collaboration and communication with the Product Team to ensure development is aligned with overall feature and product goals. 
• Contribute to the building of real-time networking, and multiplayer functionalities for our game products. 
• Work with the Quality Assurance Team to write unit tests, conduct integration testing and validate software and hardware functionality.
• Participate in code reviews to ensure code quality, consistency, and adherence to coding standards.
• Provide perspective in design discussions to highlight opportunities and potential issues from the programming vantage point. 
• Maintain proper documentation at every interval of the project (APIs, algorithms and design decisions) ensuring continuity and clear propagation of information. 
• Use version control systems to manage source code.
• Mentor junior engineers and provide design guidance on new features. 
• Self-manage programming tasks and coordinate with the production team. 
• Assess new market trends, features, technologies, and emerging techniques to stay competitive. 

Skills and Experience Required 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience). 
• Understanding of all game development disciplines and their inputs into the content pipeline. 
• End-to-end involvement in the game development lifecycle - from conceptualisation to shipping. 
• Extensive knowledge of Unity and C#. 
• Experience leading a development team. 
• Exposure to an AGILE environment. 
• Be a self-motivated team player with a positive attitude and strong work ethic. 
• Ability to self-manage when given prioritized goals and objectives. 
• Seek out opportunities to improve technically and professionally. 

Significant Add-Ons 

• A burning passion for gaming,, sports and/or software development.
• An interest in technologies like VR/AR/MR.

While a rough salary range has been indicated, this will be variable based on the candidate proficiency and experience.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Health & Co-Development Business Unit is looking for Software Engineer

Internal Code: HC026

What will you do?

• Build prototypes to demonstrate technology opportunities.
• Design system architectures
• Write production quality code.
• Manage deployments to cloud and (occasionally) on-premises infrastructure.
• Learn and share knowledge in a multi-disciplinary team.

What are we looking for?

• Minimum 2 years of experience with modern web applications using JavaScript, Python, Ruby) and a compiled language (statically typed like Golang, Rust)
• Experience with modern web applications in JavaScript (ES 5/6)
• Experience in creation/maintenance of APIs using Node.js and/or front-end development with React.js is highly advantageous.
• Experience with DevSecOps
• Experience in automated testing using JavaScript testing frameworks/libraries such as Karma, Mocha, Chai and Sinon is advantageous.
• Experience with database management/usage (both relational and non-relational) and handling of data in different environments is advantageous.
• Experience in feature testing using a Selenium-based framework; tooling processes for modern web applications using Webpack and Gulp is a nice bonus.
• Experience in using Docker containers, development of CI/CD pipelines, and deployment using cloud services such as AWS/PasSes/your own private servers is a nice bonus.
• Experience in the software development lifecycle in an Agile context or Scrum is a plus point.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The School Grocer is a leading catering company dedicated to providing nutritious and halal-certified meals for preschools across Singapore. We are expanding our team and seeking an experienced Central Kitchen and Operations Manager to oversee the culinary team, manage kitchen operations, and ensure the efficient delivery of meals to preschools while maintaining high-quality standards and compliance with halal practices.

Job Overview:

In addition to the previously mentioned responsibilities, the Operations Manager will play a crucial role in the overall success of The School Grocer by providing strategic oversight, enhancing customer satisfaction, collaborating on menu planning, managing inventory, and ensuring financial viability.

Key Responsibilities:

Operations Oversight:

• Supervise daily F&B operations to ensure strict adherence to quality and service standards.
• Implement and maintain operational procedures to optimize efficiency and consistency.

Customer Service:

Uphold high levels of customer satisfaction

Work closely with the customer service team to address schools inquiries and feedback.

Menu Planning and Development:

Collaborate with the Management and culinary team to create innovative menus that align with nutritional guidelines and client preferences.

Plan special events, and promotions, and introduce new dishes to enhance the overall dining experience.

Inventory Management:

• Control inventory levels, order supplies, and manage stock to minimize waste and optimize cost-effectiveness.
• Collaborate with the culinary and logistics teams to ensure efficient use of ingredients and minimize excess inventory.

Financial Management:

• Monitor budgets and analyze financial data to ensure cost-effectiveness and profitability.
• Implement cost-control measures without compromising on quality to maximize financial performance.

Compliance:

• Ensure strict compliance with health and safety regulations, sanitation guidelines, and licensing requirements.
• Collaborate with relevant authorities to maintain and renew necessary certifications.

Qualifications and Skills:

• Proven experience in kitchen and operations management, with a focus on quality and service standards.
• Excellent customer service and complaint resolution skills.
• Strong financial acumen and experience in budget monitoring and cost control.
• Familiarity with menu planning and development in the catering or food industry.
• Thorough understanding of inventory management principles.
• Knowledge of health and safety regulations and licensing requirements.
• Ability to collaborate with cross-functional teams and adapt to a fast-paced environment.

If you are a seasoned professional with a passion for maintaining operational excellence, customer satisfaction, and financial viability in the catering industry, we encourage you to apply for the position of Operations Manager at The School Grocer. Join us in our mission to provide healthy and halal-certified meals to preschools, making a positive impact on the well-being of young children in Singapore.

The School Grocer is a leading catering company dedicated to providing nutritious and halal-certified meals for preschools across Singapore. As part of our commitment to excellence, we are seeking an Operations Assistant to play a pivotal role in supporting various operational tasks, including packing and assisting the kitchen team in delivering lunchboxes to young children.

Job Overview:

The Operations Assistant at The School Grocer will be a hands-on team member responsible for contributing to the efficient delivery of meals to preschools. This dynamic role involves packing lunchboxes, assisting the kitchen team, and collaborating with the operations team to ensure the seamless execution of our catering services.

Key Responsibilities:

Packing and Preparation:

• Assist in packing nutritious lunchboxes for delivery to preschools, ensuring accuracy and adherence to quality standards.
• Collaborate with the kitchen team to prepare and assemble meals in accordance with specified requirements.

Delivery Assistance:

• Support the Operations Manager in coordinating and optimizing delivery schedules to preschools.
• Assist the drivers in loading and unloading meal deliveries, ensuring the safe and timely distribution of lunchboxes.

Quality Control:

• Work closely with the kitchen team to implement and maintain stringent quality control measures in the preparation and packing of meals.
• Participate in monitoring and addressing any quality concerns promptly.

Team Collaboration:

• Collaborate with the kitchen and operations teams to maintain a culture of accountability and teamwork.
• Provide hands-on support during peak operational periods to ensure smooth workflows.

Logistics Support:

• Collaborate with the Operations Manager to plan and monitor delivery routes for maximum efficiency.
• Provide support in tracking and managing inventory levels to facilitate efficient packing and delivery processes.

Qualifications and Skills:

• Previous experience in operations, logistics, or a similar role is beneficial.
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
• Strong organizational and multitasking skills with attention to detail.
• Basic knowledge of food safety regulations and quality control processes.

Remuneration:

Competitive salary based on experience.

If you are a hands-on and proactive individual with a passion for contributing to the success of a catering company focused on child nutrition, we invite you to apply for the position of Operations Assistant at The School Grocer. Join us in making a positive impact on the well-being of young children in Singapore through the delivery of nutritious and delicious lunchboxes.