We are seeking a motivated and detail-oriented Assistant Area Operations Manager to support the day-to-day operations within our organization. As an Assistant Area Operations Manager, you will play a crucial role in ensuring the efficient functioning of F&B operations, overseeing a team of employees, and assisting the Area Operations Manager in executing strategic initiatives. The ideal candidate will have strong leadership skills, an analytical mindset, and a passion for improving operational processes.

Key Responsibilities:

• Operational Support: Assist the Area Operations Manager in the oversight of daily operational activities to ensure smooth functioning of the group of F&B Outlets.
• Team Leadership: Lead and supervise a team of staff members, providing guidance, training, and support to achieve high performance and productivity.
• Process Optimization: Help in identifying inefficiencies and implementing process improvements to increase operational efficiency, reduce costs, and improve customer satisfaction.
• Performance Monitoring: Assist in tracking operational performance metrics, preparing reports, and analyzing data to ensure KPIs and objectives are met.
• Staff Management: Ensure that employees follow company policies and procedures, maintaining high standards of professionalism, safety, and quality.
• Inventory and Resource Management: Support inventory control efforts and manage resources (equipment, tools, etc.) to maintain operational continuity.
• Compliance and Safety: Ensure adherence to all regulatory, safety, and compliance standards across all operational activities.
• Project Coordination: Help coordinate and implement new initiatives, projects, or processes under the direction of the Area Operations Manager.
• Customer Service: Address any operational issues that arise, ensuring customer concerns are addressed promptly and that service levels remain high.
• Budgeting and Cost Control: Assist in managing the department's budget, ensuring costs are controlled and financial goals are met.
• Cross-functional Collaboration: Work closely with other departments (HR, Sales, Logistics, etc.) to ensure operational alignment and smooth coordination across teams.

Qualifications:

• Diploma in Business Administration, Operations Management, or a related field.
• Food Hygiene Audit and Halal Competency Certificates will be advantageous
• Proven experience in F&B operations or a related role (2+ years preferred).
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to identify operational issues and solve problems effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other operational management software such as POS .
• Ability to adapt to changing priorities and business needs.
• Strong organizational skills and attention to detail.

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

Job Summary:

• Salary Range: $4,500
• Working Location: Central

Job Responsibilities:

• Drinks Store Operations:
• Oversee the drinks store's daily activities, ensuring smooth operations.
• Manage the Point of Sale (POS) system for processing and recording transactions accurately.
• Supervise drink and snack preparation, ensuring quality and adherence to recipes and safety standards.
• Operate, clean, and maintain all drinks store equipment, ensuring operational readiness.
• Food Court Operations:
• Manage and oversee operations of all stores within the food court, including sublet vendors.
• Ensure that each store adheres to food court policies, hygiene, and operational standards.
• Act as the primary point of contact for store vendors and resolve operational issues efficiently.
• Regularly inspect the food court premises, ensuring cleanliness, safety, and an inviting atmosphere for customers.
• Staff Management:
• Supervise and train drinks store staff to maintain high performance and excellent customer service.
• Collaborate with sublet vendors to ensure their staff adheres to food court policies and standards.
• Assist in recruiting, onboarding, and scheduling staff for drinks store and food court needs.
• Inventory and Procurement:
• Monitor and manage inventory levels for the drinks store, ensuring timely replenishment of supplies.
• Oversee inventory practices across food court vendors and provide guidance to maintain consistency.
• Collaborate with procurement teams to source quality supplies cost-effectively.
• Financial and Administrative Duties:
• Oversee financial reconciliations for the drinks store, ensuring accurate reporting of transactions.
• Support food court vendors in financial reporting, ensuring compliance with food court policies.
• Analyze sales and operational data to identify areas of improvement and drive profitability.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

We are seeking a motivated and detail-oriented Assistant Area Operations Manager to support the day-to-day operations within our organization. As an Assistant Area Operations Manager, you will play a crucial role in ensuring the efficient functioning of F&B operations, overseeing a team of employees, and assisting the Area Operations Manager in executing strategic initiatives. The ideal candidate will have strong leadership skills, an analytical mindset, and a passion for improving operational processes.

Key Responsibilities:

• Operational Support: Assist the Area Operations Manager in the oversight of daily operational activities to ensure smooth functioning of the group of F&B Outlets.
• Team Leadership: Lead and supervise a team of staff members, providing guidance, training, and support to achieve high performance and productivity.
• Process Optimization: Help in identifying inefficiencies and implementing process improvements to increase operational efficiency, reduce costs, and improve customer satisfaction.
• Performance Monitoring: Assist in tracking operational performance metrics, preparing reports, and analyzing data to ensure KPIs and objectives are met.
• Staff Management: Ensure that employees follow company policies and procedures, maintaining high standards of professionalism, safety, and quality.
• Inventory and Resource Management: Support inventory control efforts and manage resources (equipment, tools, etc.) to maintain operational continuity.
• Compliance and Safety: Ensure adherence to all regulatory, safety, and compliance standards across all operational activities.
• Project Coordination: Help coordinate and implement new initiatives, projects, or processes under the direction of the Area Operations Manager.
• Customer Service: Address any operational issues that arise, ensuring customer concerns are addressed promptly and that service levels remain high.
• Budgeting and Cost Control: Assist in managing the department's budget, ensuring costs are controlled and financial goals are met.
• Cross-functional Collaboration: Work closely with other departments (HR, Sales, Logistics, etc.) to ensure operational alignment and smooth coordination across teams.

Qualifications:

• Diploma in Business Administration, Operations Management, or a related field.
• Food Hygiene Audit and Halal Competency Certificates will be advantageous
• Proven experience in F&B operations or a related role (2+ years preferred).
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to identify operational issues and solve problems effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other operational management software such as POS .
• Ability to adapt to changing priorities and business needs.
• Strong organizational skills and attention to detail.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Title: Merchant Success and Operations Executive

We are looking for a dynamic and experienced Merchant Success and Operations Executive to join our fast-growing Paytech Startup Company.

As an Operations Executive, you will be responsible for the operational onboarding and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Lead and execute the operational on-boarding process for new F&B establishments to our platform.
• Be a knowledge specialist on qlub & F&B operations and solve operational bottlenecks
• Organize and lead training sessions for new accounts to ensure merchants are able to fully utilize Qlub's services.
• Build and manage relationships with our merchants and optimize usage efficiency
• Support Qlub’s product development and POS integrations to improve features and solve bugs and pain points.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 2-3 years of experience, fresh graduates are welcome to apply
• Strong problem solving and critical thinking skills - able to understand, solve and simplify complex processes
• Strong communicator - ability to lead discussions with F&B decision makers and stakeholders.
• Like to get your hands dirty and be on the ground.

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

About the Role:

• Assist with preparing pre-qualification documents for tenders and inquires.
• Register leads/opportunities in Engage and maintain to current status, when required.
• Follow up on quotations/proposals from identified vendors/sub-contractors.
• Working with the operation team and updating the finance file for monthly forecasts of secured contracts and ad hoc opportunities.
• Support the operation team for Ad hoc quotations, review the quotation with Team leaders for customer submissions, follow up with customers for conversion to POs, and collect the work completion DO from Team leaders. Submit the ad hoc BR with the HOD approval and submit admin for invoicing.
• Collect the completed contract PM/ASD service report, review it, and work with the HOD to improve it. Submit the contract BR with the HOD approval and submit admin for invoicing
• Support vendor follow-up quotations for ad hoc jobs and contract renewal.
• Vendor management and maintain the shared booth.
• Overtime review of both contract and ad hoc as per planned BTR (Costing sheet).
• Ops SharePoint management with Team Leaders - contract document, BTR, completed service report, leave planning and standby, Ad hoc status, and Finance forecast and results.
• Manage order processing and collaborate with operations/project teams to ensure smooth execution of newly secured orders

About You:

• Degree in Business Administration, Operations Management, or a related field.
• Prior experience in sales support and operations roles is an advantage.
• Proficiency in preparing pre-qualification documents for tenders and inquiries.
• Familiarity with financial forecasting for secured contracts and ad hoc opportunities.
• Skilled in preparing and reviewing ad hoc quotations with team leaders and submitting customer approvals for invoicing.
• Capable of collecting, reviewing, and improving service reports for contract performance.
• Experience in vendor management and renewal processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills for coordinating with teams, vendors, and customers.
• Problem-solving mindset with the ability to multitask and prioritize effectively.
• Proactive and self-motivated, with a commitment to meeting deadlines.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

• Great Working Environment With Family-like Culture
• Great Exposure and Learning
• Great Mentorship and Dynamic Team
• Events Facilitation and Client Interaction
• Events Set Up, Tear Down
• Manage Event Logistics and Operations
• Maintenance of Equipment and Logistics
• Customer Feedback
• Games Development

Requirements

• Minimum of 3 months commitment
• 6-day per week work arrangement
• Strong verbal communication skills and love speaking to crowds
• Outgoing, people-oriented, positive attitude, and great customer service
• Comfortable with physically demanding job scope; sporty
• Proficient with basic digital tools (e.g. Google Suites, Zoom, Google Meets, etc)
• No prior experience is required
• Class 3/3A driver’s license (not required but preferred)
• Students and Fresh Graduates are all welcome to apply

Benefits

• Competitive salary and benefits: SGD 800 to SGD 1200 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with a nurturing culture
• Training and mentorship are provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end parties to have fun with each other
• Snacks, coffee, and drinks, in the office

1) Performs administrative and clerical tasks

2) Ensuring internal Records are accurate

3) Checking of documents from customers to ensure compliance

4) Assists with initial client operational requirements relating to vehicle recovery / towing

5) Assists with internal reporting generation and submission to relevant stakeholders

6) Any other duties as assigned by management

7) Training will be provided

Fresh graduates are welcome to apply

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Responsibilities:

• Manage Service jobs order reporting
• Coordinate with sales team by managing schedules and communicating relevant information
• Respond and attending to customer requirements
• Communicate and coordinate with internal departments on sales scheduling
• Manage and communicate with forwarders on logistics arrangement for shipments
• Assist in any ad-hoc duties assigned

Requirements:

• At least 2 years or more related working experience
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work well independently and within a team
• Basic computer knowledge

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa
• Variable bonus and better medical benefits
• Career growth & learning opportunity

Job Description & Requirements

Your duties include, but are not limited to the following:

• Collating and administering jobs manifests from Clients.
• Planning, sorting and goods assignment.
• Optimise resources and cost according to management guideline.
• Liaising with and scheduling delivery personnel for jobs assignments.
• Supervising and working with sorting team
• Assisting the team in troubleshooting collection/delivery issues which may arise.
• Assist in the work scheduling/rostering of delivery personnel, including management of daily working shifts patterns and overtime.
• Assist in the oversight and management of the warehouse operations and its inventory
• Manage vehicle fleet (oversee maintenance, repair and admin)
• Ensuring that all the documentation and records for the goods are in order.
• Assist in or supporting the recruitment/training process of delivery personnel if required
• Ensuring delivery personnel adhere to all required SOPs, rules, and regulations.
• Assisting in Client/Customer engagement if necessary.
• Assist in performing deliveries if required on occasions of shortage in delivery personnel.
• Any other operational and administrative scope of works which may arise.

Requirments:

• Basic computer skills.
• Microsoft Excel and Word.
• Class 2 or 3 Driving Licence.
• Able to think clearly and handle pressure.
• Familiar with Singapore roads.
• Able to perform shift work; 12 noon to 9 pm or 7:30 am to 5 pm. 5/5.5 day week.
• Relevant experience in a similar capacity preferred although not compulsory.

Workplace is at Keppel area bear CBD.

Good career progression as the company is on track for escalated growth.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management
• Identify operational risks and implement measures to address/mitigate the risk
• Challenge status quo and execute changes in an effective manner, engaging team on process improvement and providing ideas/initiatives in digitization and automation
• Drive innovation, re-engineer reconciliation and investigation processes to achieve process standardization and improvement in controls.
• Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution
• Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictionsin realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Provide User Requirements & perform User Acceptance Test/Live Verification and ensure all initiatives/production fixes are addressed with smooth operations.
• Support Area Manager and lead project/initiatives, engage team on process improvements
• Ensure timely updates of SOPs/process maps & prompt communication to team

Requirements

• Degree in Accounting, Banking or related field.
• Minimum 3-5 years in banking or financial services with strong background in reconciliation and settlement process.
• Proven track record in implementing process improvement projects and driving operational excellence
• Proven experience in business systems and processes especially in areas of Consumer Debit/Credit cards, Current/Saving accounts and/or Reconciliation & Settlement
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
• Strong knowledge in MS Office tools such as Words, Excel, PowerPoint and ability to demonstrate good understanding in Accounting principles and applications such as GLAO, PSGL and tools used in reconciliation operations.
• Ability to collect and analyse data and draw insights and make recommendations.
• Analytical mindset with the ability to analyze data and identify process improvement opportunities
• Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues and proposed resolutions.
• Meticulous with strong analytical skills and pro-active in solving problems.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

This role is typically focused on project implementation for customer’s warehouse logistics & supply chain, driving operational efficiency, improving processes, and ensuring the delivery of high-quality logistics services. It involves analyzing workflows, identifying areas for improvement, implementing best practices, and often working on cost-reduction strategies while maintaining service quality.

Key Responsibilities in 3PL:

1. Process Improvement: Analyzing logistics operations to identify inefficiencies and implementing solutions for improvement.
2. Performance Metrics: Monitoring KPIs (e.g., order accuracy, on-time delivery, warehouse utilization) to ensure operational targets are met.
3. Technology Implementation: Supporting or leading the integration of technology solutions such as WMS (Warehouse Management Systems), TMS (Transport Management Systems), and automation tools.
4. Collaboration: Coordinating with cross-functional teams like warehouse staff, transportation teams, and client services to align on goals.
5. Cost Optimization: Reviewing costs related to warehousing, transportation, and labor to develop strategies for cost-effectiveness.
6. Quality Assurance: Ensuring compliance with standard operating procedures (SOPs) and maintaining customer satisfaction.

Desired Skills:

• Analytical skills for evaluating data and proposing actionable insights.
• Knowledge of logistics software and tools (e.g., SAP, Oracle, WMS/TMS).
• Proficient in project / business intelligence tools such as Microsoft Office (i.e. Excel (VBA), Power Point, Project Plan, Visio & PowerBI)
• Project management skills to handle improvement initiatives.
• Strong understanding of supply chain management principles.
• Communication and teamwork skills for cross-departmental collaboration.

Typical Qualifications:

• Minimum Diploma in Logistics, Supply Chain Management, Industrial Engineering, or a related field.
• Experience in logistics operations, preferably within a 3PL environment.
• Familiarity with Lean, Six Sigma, or other operational excellence methodologies can be an added advantage.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management
• Identify operational risks and implement measures to address/mitigate the risk
• Challenge status quo and execute changes in an effective manner, engaging team on process improvement and providing ideas/initiatives in digitization and automation
• Drive innovation, re-engineer reconciliation and investigation processes to achieve process standardization and improvement in controls.
• Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution
• Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictionsin realizing Design-For-No-Ops strategy.
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Provide User Requirements & perform User Acceptance Test/Live Verification and ensure all initiatives/production fixes are addressed with smooth operations.
• Support Area Manager and lead project/initiatives, engage team on process improvements
• Ensure timely updates of SOPs/process maps & prompt communication to team

Requirements

• Degree in Accounting, Banking or related field.
• Minimum 3-5 years in banking or financial services with strong background in reconciliation and settlement process.
• Proven track record in implementing process improvement projects and driving operational excellence
• Proven experience in business systems and processes especially in areas of Consumer Debit/Credit cards, Current/Saving accounts and/or Reconciliation & Settlement
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
• Strong knowledge in MS Office tools such as Words, Excel, PowerPoint and ability to demonstrate good understanding in Accounting principles and applications such as GLAO, PSGL and tools used in reconciliation operations.
• Ability to collect and analyse data and draw insights and make recommendations.
• Analytical mindset with the ability to analyze data and identify process improvement opportunities
• Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues and proposed resolutions.
• Meticulous with strong analytical skills and pro-active in solving problems.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

1. Factory and Facilities Management

1. Ensure Factory facilities (Fire, Security, Building etc.) in compliance with Agencies regulations / guidelines and company procedures/ standards.
2. Track & follow up on Annual or periodical inspection & license renewal (Fire certificate/ Diesel storage/ Gas storage/ Lift usage).
3. Perform & coordinate routine inspections on maintenance of building facilities/ general facilities hygiene cleanliness to ensure factory operation at optimum levels and environmental compliance.
4. Raise, monitor and coordinate maintenance/ repair work assignments by technicians performing property maintenance works.
5. Ensure and coordinate pest control and housekeeping control measures in the factory are performed in accordance with approved procedures.
6. To ensure and maintain records entry and exit of all (Visitors/ Contractors/ Suppliers/ Vendors / officers from MOM,NEA,AVA,and SCDF).
7. Management of Security Guard on site & Security Company.
8. Provide weekly/monthly report update (Duty Roster /Attendance)
9. Manage and oversee evaluation of warehouse operators and cleaner,to improve their skills and efficiency.

2. Logistic Management

1. Support Logistics on document & inventory management.
2. Ensure Local, Export and Online orders on-time delivery service to customers; ensure follow company SOP.
3. Ensure smooth coordination with warehouse on all orders.
4. Monitor Inventory movement based on Actual sales with Forecast.
5. Authorized override warehouse head to hande warehouse operation whenever necessary
6. Stand-in for staffs in regards to Local , Export and online orders whenever necessary.
7. Any other duties as assigned by the Company from time to time. The Company also reserves the right to transfer you to other section or department and enlarge your job scope if necessary.

Job Requirements

• Min 1 year experience in Food Factory Operations
• Able to converse well
• Team Player
• 5 work days

Job Summary

• The role will steer the Bank's Treasury function with increased speed and stronger resilience
• Cost Management excellence thanks to optimised budget allocation to highest-value activities
• People strategy - Closing capabilities chasm by building institutional capabilities (people, process, technology) to adopt new technologies
• People upskilling strategy driving a skill-based Treasury organisational design
• Strategic Workforce planning establishing a lean, nimble, and resilient Treasury team by effectively deploying resources and budget where they matter the most
• Drive a Treasury organisational culture focused on data, DEI, mental health, and nurturing talent.

Strategy

• Develop and implement strategies to attract and retain top talent within Treasury.
• Utilise data analytics and metrics to assess effectiveness of Treasury organisation and make data-driven decisions to optimise people and cost strategies.
• Implement cost optimisation strategies to streamline operations, reduce unnecessary expenses, and maximise return on investment in human capital.
• Future Vision and Strategic Alignment - Design and establish the Treasury FFG target organisational design in collaboration with TMT and Treasury Senior Leaders
  • Strategic alignment – ensure organisational structure aligns closely with FFG objectives
  • Stakeholder engagement & communication – engage key stakeholders across Treasury to gather insights, build support, and effectively communicate the rationale and benefits of the new Treasury organisational structure.

Business

• Drive in collaboration with senior leadership to define the future vision and strategic objectives of the Treasury function and ensure alignment between the organisational structure and the overall FFG strategy.
• Engage key stakeholders across the Treasury organisation to gather insights, understand requirements, and garner support for the proposed changes to the Treasury structure.
• Accountable for financial management of Group Treasury BAU and Investment budgets ensuring spend is economical and fully rationalised.
• Performance optimisation – Drive performance optimisation initiatives by identifying opportunities to enhance productivity, efficiency, and cost-effectiveness.
• Strategic resource allocation – develop and implement strategies for effective allocation of human and financial resources to support Treasury FFG objectives. This involves optimising workforce deployment, budget allocation, and investment decisions to maximise ROI and drive a sustainable Treasury workforce.
• Assessment of current structure – conduct a comprehensive assessment of the current Treasury organisational structure, including roles, responsibilities, reporting lines, and processes. Identify
• strengths, weaknesses, and areas for improvement

Processes and Governance

• Change management and communication – develop a comprehensive change management plan to communicate the rationale, benefits, and impact of the new Treasury organisational structure to employees. Provide training, support, and resources to facilitate smooth transition and adoption.
• Risk Mitigation – Identify potential risks and challenges related to the Treasury FFG people journey Implement controls to mitigate those and track progress.
• Cost optimisation – Develop and implement strategies to optimise costs across Treasury while maintaining or improving operational efficiency and effectiveness. Define relevant KPIs to track progress on delivery of cost initiatives across the portfolio.
• Lead the budgeting and forecasting processes to ensure accurate financial planning and allocation of resources. This includes collaborating with TMT heads to develop realistic budgets, monitor expenditures against budget amounts, and conducting variance analysis to identify deviations and take corrective actions as necessary.
• Develop and execute a comprehensive talent acquisition strategy aligned with the organisational skillset needs. Establish people upskilling strategy to nurture and develop Treasury employee’s skillset to enable Treasury of the future.
• Develop design principles and framework for the target organisational structure based on best practices and industry standards. Consider factors such as scalability, agility, and integration with other functions.
• Define clear roles, responsibilities, and job descriptions for each position within the Treasury function. Ensure clarity around decision-making authority, accountability, and cross-functional collaboration. Identify opportunities for specialisation and skill development.

People and Talent

• Lead a diverse team of individuals across India & Poland.
• Attract, retain, and develop talent. Build a team with diverse skillsets and core functionalities to optimize Treasury cost management and organisational design.
• Lead and support a growth and change mindset focused on improvement habits, agility, accountability through establishing standardized metrics to drive ROI outcomes in the team.
• Define vision and direction for the team, fostering an environment of empowerment and continual growth.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Talent Acquisition Planning and Execution – Develop and execute a comprehensive talent acquisition strategy aligned with the organisational skillset needs. Establish people upskilling strategy to nurture and develop Treasury employee’s skillset to enable Treasury of the future.
• Employee value proposition - Partner with HR Business Partner, Talent Acquisition and Early Careers to design an employee value proposition promoting learning, creativity, and personal development.
• Walk the talent tightrope – match top talent to highest-value roles and activities.
• Develop TMT People Leaders authentic leadership capabilities and help them to become visionaries with the courage to craft a purpose and pursue the future

Risk Management

• Adhere to the Group’s Risk Management Framework including relevant Operational Risk Framework for Capital Risk.

Regulatory & Business Conduct

• Ensure compliance with accounting standards, regulatory requirements and management reporting and policies
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support Group Treasury to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Deal with regulators in a responsive, open, timely and co-operative manner and disclose appropriately matters which they would reasonably expect notice of.

Key Stakeholders

• Treasury Management Team
• Treasury People Leaders
• GCFO Change / COO Leads
• GCFO Change and Project Management Office Heads
• HR Business Partners
• Talent Acquisition

Other Responsibilities

• Embed Here for good and Group’s brand and values in Treasury. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 10+ years experience in the Financial Services industry in roles involving people management, cost analysis, budgeting, or financial planning
• Strong experience within Group Treasury, ALM and / or Balance Sheet Management
• Analytical skills – proficiency un data analysis, quantitative methods, and strategic thinking to drove business performance and optimise costs.
• People Management skills – demonstrated leadership, communication, interpersonal, and conflict resolution skills.
• Financial Acumen – strong understanding of financial principles, including budgeting, forecasting, costs analysis, and financial reporting.
• Able to operate at a senior level, collaborating and influencing across diverse functional teams that are geographically dispersed
• Able to work in a dynamic environment and in very fluid situations with tight deadlines
• Proficient in MS Excel and Powerpoint
• Experience in Change Management leading large programmes of work driving transformational change

Role Specific Technical Competencies

• Change / Programme Management
• Agile methodology / strategic planning
• Capital Management
• Stakeholder Management and Influence
• Effective Communications
• Knowledge of Organization
• Basel 3.1 and 4 Capital regulation changes
• Balance sheet management
• Trading and Treasury products
• Understanding of Bank systems architecture

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Lead and supervise a team of Trade LC Advising processor, digital Imaging Team and Trade Counter via 2 locations in terms of resource management, training and daily BAU challenges, if any.
• To process and / or check Trade Finance Letter of Credit (LC) Advising / Confirmation transactions to ensure compliance to UCP rules, industrial standards, and internal bank policies.
• Ensure SOPs and existing / new controls are in place and adhere to by operating teams.
• Assist to review and check the export LC to ensure that terms and conditions are acceptable and workable for LC confirmation.
• Ensure Trade documentations and it's on-going processes are compliance to UCP rules, ISP98 rules, anti-money laundering guidelines, terrorist financing and sanctions regulations, and other related internal policies.
• Work with and supervise with team members to achieve daily tasks assigned.
• Ability to communicate effectively with team members, external clients and internal stakeholders
• Review and opine on New Product / Processing involving / impacting LC advising Team, Digital Imaging Team and counter service Team.
• Assist to identify irregularities and red flag items in the export LC for approval.

Requirement

• Minimum 5-8 years of Trade Finance experience with relevant capability in people management and leading a team.
• Excellent understanding of UCP rules, ISP98 rules, Anti-Money Laundering Guidelines, and Terrorist Financing and Sanction Regulations.
• Good interpersonal and communication skills
• Meticulous and detailed oriented
• Capable to work effectively under pressure and tight deadline.
• Ability to identify opportunities to improve operational efficiency

Apply Now​

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

The Senior Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.

Responsibilities

• Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
• Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
• Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
• Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
• Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
• Lead preparation and host Franchise functional meetings.
• Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
• Collaborate with various departments to drive growth and implement action plans.
• Prepare reporting on outlet audits and market opportunity.
• To be trained and stationed across various departments for training including Operations, Training and Franchise Department.

Requirements

• Degree holder in Business or related field
• Minimum 5 years’ experience in a relevant experience in a similar capacity
• Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
• Excellent interpersonal, negotiation and communication skills
• Proactive with strong sense of responsibility and result-orientated
• Strong organizational, analytical skills and follow-up
• Able to work under pressure and tight deadlines
• Positive and accurate representation of the brand at all times
• Adaptable and flexible
• Good team player
• Willing to travel to our franchises overseas when required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description & Requirements

· To lead a team in carrying daily activities

· To lead the team in meeting key operations goals

· To ensure conformance of workplace safety and operations procedures

· To work closely with customers and internal stakeholders in ensuring seamless customer delivery

· To be able to handle ad-hoc logistics projects

Responsibilities:

· Warehouse/ Logistics / Distribution requirements fulfilled as per customer orders and delivery dates.

· To manage and lead a team of warehouse assistants for the purpose of warehouse/logistics and/ distribution operations

· To develop, enhance, establish and document SOP’s and systems for logistics /distribution process.

· To monitor and manage staff and their performance via key performance indicators.

· To report all staff, stock and miscellaneous warehouse issues and concerns to the Warehouse Manager.

· To coordinate the shipment from suppliers to the main warehouse.

· To be involved in stock control and warehousing

· To implement health and safety procedures

· Key holder duties (if applicable).

· Ad hoc duties as required

Requirements:

· Able to multi-task

· Willing to work in a fast-paced environment

· 6 day work week

· Work in a warehouse environment.

Do you regard yourself as a problem-solver?
Do you enjoy learning and growing continuously alongside a team?
Do you hold yourself to high standards and have a no-task-too-small mentality?
Do you see yourself as someone who enjoys interacting with international customers?

If you do, we’d like to invite you to apply for the role of the Sales and Operations Intern.

This internship duration is for 5 to 6 months and we're looking to have someone join the team as early as 3 February.

For this internship, there'll also be one kick-off and one closing session to help you formulate points for your resume.

1. About you

We are looking for a multi-skilled person who fulfils the description below:

- Mandarin and English-speaking: We welcome all ethnicities who can speak both Mandarin and English as these two languages are necessary to communicate with our suppliers, partners and customers

- Professional problem solver: As a sales and operations intern, the team relies on you to serve our customers, and to ensure that customers get the product they ordered. Problems may arise anywhere from ordering the wrong fabrics to delayed shipments. While we may have developed standard procedures for some scenarios, you must also be interested to think of ideas to solve new problems that come up

- Accountable: There are many operational issues that can come up and mistakes that could happen, and we don’t have a culture of blaming each other. When such issues occur, you will not shy away from admitting your mistake, and you will fix the problem immediately without any reminders

- Detail-oriented: Each order requires a 10-step fulfilment process. In the process, you will work with various partners. As a Sales and Operations Intern, you’ll ensure that every step is executed correctly and hold our partners accountable to produce and deliver the orders timely

- Team-oriented: You will work with the sales and operations specialist closely, and we are looking for team players who look after one another

2. Requirements

- This role is open to Singaporean/PR
- Paper qualifications aren’t important, so it doesn’t matter if you have a NITEC, Diploma or Degree
- Enjoys engaging customers in fluent English (written and conversational)
- Passion in fashion and menswear is a bonus
- Working hours are Monday to Friday from 930am to 630pm on 2 weekdays, and 10am to 7pm on 3 weekdays

[exact dates to be confirmed]

3. Roles & Responsibilities

- Assisting in managing customer orders from end to end, and this includes recommending them suitable fabric and designs, taking accurate measurements and recording them on our system, prepare an invoice for them, ironing their clothes if need be, and liaising with them about their order
- Assist in managing production, partners, and implementing quality control
- Manage fabrics (includes cutting fabric)

For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect:

Weeks 1-2:
- Be put through the customer journey
- Introduction to the different product lines and designs we offer
- Learn about the different types of fabrics, and the various fabric suppliers that we work with
- Learn about the nuances of fabric buying and our inventory tracking process
- Learn about various considerations in the order form preparation
- Review common mistakes that could be made during order form preparation

Weeks 3-4:
- Be introduced to our production partners, and learn their unique work flows
- Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment
- Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld

Weeks 5-6:
- Learning how to use the software to arrange international delivery
- Learning our basic customer success framework which will help prepare you to respond to customers’ order-related enquiries

Weeks 7-8:
- A review of what was taught to you from week 1 to 6 will be done, to see what areas you’d need more guidance with
- You will make a list of processes that require improvement, after which we will discuss and work on the more important processes

4. Roadmap
If you can do exceptionally well for this internship, there is a possibility of converting your internship to a full-time role. This conversation will be held at the forth month mark.

Working hours: Mon to Fri, 8:30am to 5:30pm

ROLE AND RESPONSIBILITIES

Purpose of the Job

As the HR Business Partner to Global Operations Director, he/she will drive HR strategies for Global Operations - aligning with business objectives, supporting organization growth, and enhancing operational effectiveness across the regions. As a key partner to the senior leadership team in Operations, he/she will lead HR programs focused on employee engagement, talent development, and operational performance, while promoting HR best practices and contributing to the broader business strategy. This role requires close collaboration with HR COEs (Center of Excellence) and Site HR Managers.

Key Responsibilities:

1. Strategic HR Partnering:

• Partner Global Operations Director to provide focused, business-minded HR leadership to enable the success of Company’s Operations by translating business vision and strategy into executable people strategy.

• Align HR strategies with business objectives across global operations

• Advise, coaches and influences senior Operations leaders on talent management,

• organizational design, and leadership development.

2. Talent Management

• Accountable for attracting and retaining Operations talents that fits our Company’s Culture and ensuring a best-in-class employee experience from onboarding to induction, to development and growth, to offboarding.

• Identify and address talent gaps globally, focusing on critical roles in operations.

• Lead initiatives for talent acquisition, leadership development, and succession planning.

3. Performance Management & Employee Engagement:

• Works closely with site leadership to drive performance management processes to enhance productivity and foster engagement.

• Address employee relations issues and promote a positive work environment.

4. Organizational Development:

• Lead/ provide guidance on organizational design and change management to support operational goals.

• Support manufacturing excellence through HR-driven initiatives.

5. HR Analytics and Reporting:

• Provide HR data insights to leadership on workforce trends and gaps.

• Track and report on key HR metrics like turnover, engagement, and productivity.

6. Compliance & Risk Management:

• Work with Site HRs to ensure compliance with local and global labour laws and company policies.

• Manage HR-related risks and ensure proper documentation and reporting.

7. Global HR Projects:

• Lead or support global HR projects, including leadership development and diversity initiatives.

• Ensure alignment with HR practices across and regions and functions.

8. People Management + Collaboration with Site/Global HRs:

• Manage and develop site HR teams across the 8 manufacturing plants, providing leadership, coaching, and support to ensure high and consistent performance.

• Foster a culture of collaboration, accountability, and continuous development within the site HR versus the Global HR teams.

• Support and guide site HR teams in addressing local challenges and fostering a unified global HR strategy.

• Works with HR COE and drives implementation and communication of key HR processes and new initiatives.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Degree in any discipline or HR certifications preferred.

• Experience: Min. 15 years of experience in regional HR, with operations-focused roles is a must

• Skills: Strong strategic, communication, and project management skills. Demonstrated ability to successfully drive initiatives in a matrix environment and work at all levels of the organisation.

• Stakeholders management: Ability to build a wide network of relationships and manage senior

stakeholders

• Travel: Willingness to travel internationally (20-30%).

KEY ATTRIBUTES:

• Strong business acumen, ability to influence, and high emotional intelligence

• Global experience or exposure is a plus

• Global mindset, able to lead virtual team

• Proven track record of delivering high performance across geographies and cultures

• Operational and strategic decision-making ability

• Hands-on detailed oriented professional with excellent analytical, planning, evaluation, and implementation skills