Implementation of Projects and day to day operational support of IT systems. Execution of projects, change requests and operation of IT systems. The PSA can be assigned to any of the following IT Programmes : HR, Clinicals, Ancillary, ERP, RCM, BI, EAI.
1. Collaboration with stakeholders to develop, implement and support the delivery of required functionality. Investigate processes to assure system capabilities and process requirements are aligned and plays a critical role in clinical system requirement, solutioning, design, development, testing, implementation and support activities.
2. Work closely with the AVP, Senior Manager or Manager in the approval, acquisition and implementation of Clinical projects that include the acquisition, management, and use of information technology (IT) resources, capital planning and investment analyses, the IT operating plan and budget, as well as IT acquisition strategy and performance measures.
3. Resolve project issues with vendors and key stakeholders and ensure the smooth implementation of the clinical projects eg, Project evaluation, project integration, scope management, time management, managing project cost, quality management, human resource management, project communication management, project risk management and project procurement.
4. Ensure optimum resource allocation and utilization and financial effectiveness for the conduct of the IT activities.
5. Oversee the planning, directing, supervising and coordinating of department operations which include the provision of appropriate supporting infrastructure for running the operational systems and in the dissemination of information; assign work activities, projects and programs; monitor work-flow; review and evaluate work methods and procedures. Prepare a variety of correspondence including general and special reports.
6. Oversee the preparation and monitoring of IT capital project budgets for approval, IT operating budgets and control of expenditure.
1. Bachelor Degree or Diploma in Computer Science / Information Technology or equivalent.
2. Strong SQL programming, SSRS development and administration highly preferred
3. Use of Microsoft SQL Report Services (SSRS) to develop clinical reports; Experience in Allscripts Sunrise Clinical Manager preferred
4. Clinical operations experience to support, implement, configure and extend the capabilities of the Allscripts(SCM), Order Entry (CPOE) system, Medication Management and Clinical Documentation preferred
5. PMP (Project Management Professional) or CITPM (Certified IT Project Management) preferred.
6. Healthcare experience preferred.
7. Minimum 3 to 5 years’ experience in leading medium to large scale application projects.
General Skills and Knowledge
1. Hands on SLDC management for medium to major projects.
2. Good interpersonal and negotiation skills.
3. Excellent communication and leadership skills with strong initiative.
4. Able to think analytically and solve problems effectively.
5.Excellent command of spoken and written English.
6. Positive work attitude and ability to work under pressure.
7. Strong problem solving and analytical skills.
8. Work effectively in a team environment.
9. Using initiative and independent judgment within established guidelines and procedures.
10. Organizing work, setting priorities and meeting critical time deadlines and communicating effectively with co-workers and superiors.
Clinical / Ancillary Knowledge
1. Proven skills in SQL programming/report-writing development life cycle including planning, design, documentation, programming and testing. Collaborate with end users to gather report requirements and ensure proper testing and validation and provide support to end users on standardized and ad-hoc reports.
2. Experience in design, development, testing, implementation and support of clinical systems.
3. Experience in clinical systems, healthcare standards such as HL7 Messaging, ICD10, DICOM, DRG and Snomed CT, and LOINC.
4. Good knowledge of clinical and ancillary applications and workflow.
5. Experience in software development and testing experience using Visual Basic, .NET applications using SQL Server database. Experience in a healthcare environment is an advantage.
