Business Analyst (Payments) - 1 year Renewable Contract

1. Business Analysis

• Engage business and operations stakeholders for functional requirements, analysis and documentation (URD, RTM, Test Scenarios, etc.)
• Review, validate, prioritize and plan stakeholder enhancements and requirements
• Provide viable and innovative solutions to improve operational efficiency, standardization, user experience and deliver business initiatives
• Engage and communicate with stakeholders (Heads of Department, Head Office, Regional, internal IT teams, Business & Process Owners and vendors)
• Review and signoff artefacts and solutions provided by technical teams and vendors
• Provide SIT, UAT, regression testing and rehearsal testing support
• Conduct user training and workshops
• Ensure successful implementation of solution

2. Project Management Support

• Support project feasibility study
• Define work breakdown structure and tasks for Requirements Definition, User Acceptance Test, and Migration Phase
• Support Change Management and control scope creep
• Support Risk & Issue Management
• Support project execution and solution delivery within budget, and schedule.
• Support Stakeholder Management

3. BAU Management

• Provide timely support to users during incidents, change requests, enquires, and BCP exercise

Job Requirements

• Bachelor’s degree in Management Information System, Computer Science or Applied Science with min. 8 years of related work experience
• Min. 5 years of business analysis experience in a bank of financial institution.
• Experience with Payments / Remittance systems, SWIFT ISO20022 CBPR+, SWIFT MT Standards, Clearing schemes (ACH, RTGS, RT) across Asia Pacific region
• Good understanding and appreciation of Payment Operational workflows, Business operating model and operational compliance & risk management
• Knowledge in Cash Management Products, Channels, Core Banking / Accounting, AML Screening and FX/Treasury
• A proactive team player who is result driven
• Possess strong stakeholder management skill
• Excellent communication, presentation and interpersonal skills
• Project Management certification is a plus
• Hands-on experience in database querying and scripting
• Familiar with Java and web-based applications, and understanding of robust application design principles
• Good understanding of system interface protocols
• Good understanding of infrastructure and system resiliency

Overview:

Looking for a Senior Business Analyst with good experience working on developing new functionalities, workflows, dashboards in the Corporate Credit Risk domain. Preferably someone who has project management experience to independently/ pro-actively drive projects and with technical knowledge to propose application design and knows SQL to perform data analysis/ profiling. Candidates should have working experiences in Singapore in banking domain

The Business Analyst role provides support to business and credit users, assist users in translating business requirements into deliverables and handle

business specific tasks in group-wide projects undertaken by the department from initialization to post-implementation BAU Support.

The Data Analyst role provide support in collecting, profiling, cleansing, interpreting, analyzing data to identify trends and patterns to gain insights and

use it for problem solving or support business opportunities via Machine Learning or Traditional methods.

Role :

• To undertake business analyst and data analyst role in selected Corporate Credit Risk related projects and BAU Business Support for business and credit users from time to time as required.
• Special Asset Management Team to enhance/ support Enterprise-wide, Special Asset Management application, which includes digital memo

approval workflow, post approval workflow, General Ledger Posting, Data Ingestion/ Curation, Dashboard and Reports

• T&M Credit & Credit Control Unit to deliver solution for post-event limit monitoring application which includes rule-based engine which will

trigger breach notification, breach escalation workflow, reminders & escalation and Dashboard

• SME Credit & Data Chapter to deliver generic approval workflow to assess Potential Watchlist cases triggered by Machine Learning and/or rule-based rules In the capacity of Business Analyst:
• Understand how the Internal Credit systems work end to end, integrate/interact with other credit systems, product source systems and front-end

workflow systems for wholesale banking relationship managers and credit risk managers.

• Define/ collate business requirements, prepare functional requirements, write User Stories and initiate User Requests (Request for Service) on behalf of the business and risk management / credit units.
• Recommend solution design considering pros & cons of available options
• Review business process supported by the credit systems to optimize efficiency.
• Plan for test scenarios, perform pre-UAT sanity checks and co-ordinate with end-users to perform UAT
• Conduct training for new and existing system related processes and functionality.
• Maintain business related documentation for the credit systems including requirements, user guides, Frequently Asked Questions, and ensure these are updated to the Intranet for on-going access by credit and business users.
• Perform any other business specific tasks in the project schedule including data analysis, user interviews/ surveys, maintain system configuration, preparation of user reports and Live Verification.
• Work closely with Technology support & delivery teams to ensure that user requirements are delivered successfully.

In capacity of Data Analyst:

• Understand internal data and collect relevant external data
• Identify required data for project and profile, analyze, clean-up and transform/prepare it for processing
• Obtain insights into the data and prepare clear visualization to present findings
• Using data-driven insights, make recommendations to address potential business problems or innovate to stay ahead of industry trends
• Understand the different types of data analytics and use of Machine Learning

Technical Experience:

• Min 7 years experiences as business analyst and data analyst handling end to end delivery preferred.
• Product Owner or Scrum Master experience preferred.
• Excellent people management skill.
• Able to understand and articulate business objectives, risk and dependencies.
• Good at defining and defending scope.
• Experience in wholesale banking / credit risk projects
• Must have product knowledge and prior experience on corporate credit products, credit risk, loans, trade and treasury markets
• Knowledge of credit products, risk monitoring / control processes and credit processing systems of banks preferred.
• Experience with Data Analytics/ Machine Learning project/ application preferred.
• Experience working in AGILE methodology preferred
• Experience with SQL, Excel
• Experience in Java Scripts, and Phyton (not a must)
• Experience in Mobile banking/Internet banking or wallet applications (IOS/Android)
• Requirement gathering , requirement documentation and stakeholder discussions.
• Understanding of UI/UX and have experience working with design teams
• Liaise between Dev team and stakeholders.
• Experience in Banking and financial products (Cards, savings, deposits, loans)
• BRD/FSD/FRD document preparation
• Experience in workshops and interviews for requirement gathering
• Experience in functional testing and help the testing team to review testcases
• Experience in JIRA, Viso or any other tool similar
• Experience in wireframes / Flow charts and design flows

Personal Characteristics:

• Strong leadership, communication, presentation and analytical skills.
• Task oriented and follow through with attention to detail.
• Strong discipline to adhere to procedures and standards.
• Tolerance for ambiguity and job stress.
• Clear, analytical mind and good/ creative problem-solving skills required.
• Fast learner who can work independently with minimal guidance.
• Tenacious.
• Can prioritize work quickly.
• Maintains good relationships at all levels – junior to senior.
• Team player & able to mentor and guide support staff
• Good listener.
• Not afraid to escalate issues.
• Able to distill IT speak into business language and vice-versa.
• Solution oriented, not problem oriented.

Position: Business System Analyst
Location: Raffles
Salary: Up to $5000

Job Responsibilities:

1. User Requirements Gathering:

• Work with business stakeholders to gather and document user requirements.
• Conduct workshops and interviews to understand user needs and expectations.

2. Business Impact Analysis (BIA):

• Document current workflows and identify areas for improvement.
• Develop future workflows that align with the new core banking system to meet business objectives.

3. Functional Specification Document (FSD) Review:

• Review and provide feedback on FSDs to ensure alignment with user needs.
• Collaborate with technical teams to clarify any questions or ambiguities.

4. Test Script Development:

• Create detailed test scripts covering all functional scenarios.
• Ensure test scripts are comprehensive and align with user requirements.

5. User Acceptance Testing (UAT):

• Coordinate UAT sessions with end-users.
• Document results, track defects, and ensure timely issue resolution.

6. Data Migration Support:

• Collaborate with the data migration team to ensure accurate data transfer.
• Validate data integrity post-migration.

7. Post-Production Support:

• Assist in post-production rollout activities.
• Provide training and support to end-users for a smooth transition.

8. Stakeholder Communication:

• Maintain regular updates on project progress, risks, and issues.
• Prepare and present project documentation and reports.

9. Risk Management:

• Identify potential risks related to user requirements and testing.
• Develop and implement mitigation strategies.

10. Continuous Improvement:

• Collect user feedback post-implementation and recommend enhancements.

Job Requirements:

• Min Bachelor’s degree in Information Technology, or a related field.
• Minimum of 3 years of experience in project management, preferably in the banking or financial services sector.
• Proven experience in user requirements gathering, BIA, UAT, and system implementation.
• Familiarity with core banking systems and banking operations.
• Proficient in project management tools and methodologies.
• Strong understanding of data migration processes and best practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Roles & Requirements:

• Minimum of 5 years of experience in business analysis, process improvement, or a related field.
• Experience with no-code/low-code platforms is a plus.
• Familiar with ITSM tools and service management processes.
• Strong analytical and problem-solving skills
• Ability to analyze complex processes and identify areas for improvement.
• Proficient in data analysis and visualization tools.
• Basic understanding of microservices architecture and development is a plus.
• Relevant certifications in ITIL, Business Analysis, or other related areas will be advantageous.
• Previous experience in a similar role within a large enterprise environment is preferred.
• Good communication and written skills.

Key Responsibilities:

• Process Analysis: Conduct thorough analysis of existing service management processes to identify inefficiencies and areas for improvement.
• Workflow Design: Collaborate with technical teams to design no-code/low-code workflows that automate and optimize service management processes.
• Microservices Strategy: Work with developers to outline a strategy for implementing reusable and testable microservices to support various IT services.
• Stakeholder Collaboration: Engage with developers, IT staff, and users to gather requirements, provide insights, and ensure successful implementation of solutions.
• Testing and Validation: Support the testing and validation of new workflows and microservices to ensure they meet business requirements.
• Documentation: Create and maintain comprehensive documentation for all analyzed processes, workflows, and microservices.
• Training and Support: Assist in providing training and support to users and IT staff on new workflows and microservices.
• Continuous Improvement: Identify opportunities for continuous improvement in service management processes and recommend best practices.

SKILLS: ITSM, ITIL, data analysis and visualization tools, microservices

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

The Singapore Meetings & Events team manages over 130 events per year, for employees of the company, held at external venues, which range from training events for 10 people up to the annual office-wide events for over 700 people.

The events include small dinners, lunch bookings in exclusive private dining rooms, training sessions, office wide meetings, office wide cocktail events, community BBQ’s, graduate functions and many other events.

In this specific role, the Meetings & Events Analyst/Senior Analyst involves taking that original brief from the beginning to seeing the event through to the end (listen to the brief, research, venue sourcing, negotiation, logistics, financial admin, budget planning, communication management, reconciliation & closing of event).

These are detailed below.

• Provide guidance to internal clients – Ensuring insurance, legal, health and safety obligations are adhered to for all events
• Provide advisory services to internal clients to assist with cost mitigation – offering alternatives or championing use of company office where possible for events
• Be the main point of contact with clients and vendors for all events
• Venue sourcing: provide options to internal clients based on their brief & budget
• Create and maintain a budget for each event, seeking approvals where necessary and reconciling costs post event
• Negotiation of rates and terms with suppliers
• Meeting logistics (venue management, caterers, audio visual etc) including drafting run sheets and floorplans
• High volume administration duties
• Process deposits and invoices for all events and coordinate with finance team in China to ensure payments are made on time and allocated correctly.
• Arrange printing and materials for events
• Liaise with internal (Marketing, Finance, Legal etc) and external clients (theme-ing providers, AV companies, printing suppliers, etc.)
• Draft & send communications
• RSVP management through online events management tool
• Use tools (including new Meetings & Events tool) to manage events
• Follow company's Meeting & Event policies to ensure compliance
• Ability to use the company's registration system for events
• Provide occasional off-site support for functions
• Develop and maintain excellent working relationships with stakeholders and suppliers
• Assist M&E Manager with internal communications ideation and delivery
• Offer and brainstorm solutions to internal issues and assist to streamline program where necessary
• Work with pan-ASEAN team to streamline and baseline current processes to help smooth delivery across the region

Qualifications and Experience
Education
• Qualification in a related field (e.g. events management) an advantage

Skills
• Excellent Customer Service skills
• Self-starter, with strong interpersonal, organizational, analytical, and verbal & written communication skills
• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality
• Ability to manage time and meet required deadlines in a fast-paced and dynamic environment
• Extensive event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)
• Good financial acumen including budget management & understanding of financial reporting
• Strong computer skills and confident and professional phone manner
• Critical thinker with superior issue resolution skills
• 3rd Party Vendor/Partner & Service Quality Management
• Proficiency with standard Microsoft applications (excel, word, exchange) plus job specific tools (Share Point, Cvents etc)
• Multi-tasking skills; ability to manage own workload and adjust priorities to work efficiently and meet deadlines, often under compressed time pressure
• Experience in a corporate environment preferable
• Strong time management skills
• Ability to adapt to change and use problem solving skills to overcome unexpected things that may arise

Work Experience
• 1 to 3 years in event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

Work Requirements
• Light travel, if required.

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 to 3 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

JOB SUMMARY

• The role sits on the trading floor between various rates desks, taking requirements from traders to build their pricing and market data tools

RESPONSIBILITIES

• Establish working relationships with traders to solve their pricing issues
• Develop Excel-based prototypes, leading to proof of concept releases, in alignment with the Bank’s strategic objectives
• Testing / debugging of quantitative analysis financial library functions
• Collaborate on Price engine design, including all analytics (price discovery, market and client profiling),
• Collaborate on the development of risk management frameworks, and associated execution strategies

Strategy

• Address the demand for improved electronic access to liquidity.
• Ensure solutions are aligned with business strategy.
• Deliver tactical Sales and Trading tools to address immediate needs and mitigate risk, and to facilitate the transition to the strategic platform.

Business

• Accountable for ensuring deliveries are on-time and to specification, adhering to stringent quality requirements

Processes

• Drive the change programme required to execute business strategy through the Process Governance Committee, i.e.:
• Participate in driving continuous improvements in the business, i.e. for identifying and executing ad hoc improvements to business processes, policies, and structure.

Risk Management

• Operational risk: Maintain appropriate frameworks and procedures within business for monitoring, identifying, assessing, and managing operational risks, i.e.:
• Work with support areas to help identify and mitigate identified operational risks in their areas
• Capacity planning: Ensure that sufficient project resources exist by current and projected levels of business activity

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Business Head and his direct/indirect reports
• Respective heads of Rates businesses
• Head of Interest Rates Quant team and his direct reports
• Business Analysts in other parts of WB/SCB
• Managers in other functions supporting the business

Our Ideal Candidate

• Bachelor’s degree or equivalent
• 5 years of experience in financial Institution in a front office role and/or extensive knowledge of Financial Markets and FM Products
• Strong analytical and communication skills
• Analytical aptitude, creative problem solving abilities
• Knowledge of LATAM markets will be beneficial

Role Specific Technical Competencies

• Excel
• Strong software development skills in languages such as C#,Java,C++
• Extensive working knowledge of Interest Rates pricing

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Perform biochemistry, analytical and raw material of in-process and marketed products for lot release in accordance with quality standards and procedures
• Responsible for housekeeping duties in the lab. Perform Quality Tag Out for laboratory equipment such as freezer, water bath and etc.
• Support laboratory operations including but not limited to method transfer, equipment qualification, calibration, cleaning and maintenance, purchase and receipt of reagents and consumables, waste management, reagent and media preparation, critical reagent management and document management
• Review lot release data, identify testing discrepancies and participate in laboratory investigations
• Participate in inspection and ensure that the laboratory and documents are in a constant state of regulatory compliance and inspection readiness
• To assist in writing SOP documents, change plan or change records (document revisions) supporting continuous improvement of test procedures and assay sheet design
• To carry out completion and review of GMP Documentation of data sheets or LIMS software
• To carry out QC sample receipt, assay and release procedures
• Support Audit preparation and any audit related activity
• Reading and understanding the test procedure and the requirements per USP, JP and EP
• Required to work 12h rotating shift (Day/Night)

About You:

• Bachelor of Science majoring in Chemistry, Biochemistry or related scientific degree
• At least 1-3 years relevant experience depending on qualification, preferably in the bio-pharmaceutical / Pharmaceutical industry
• Good working knowledge of cGMP and regulatory requirements related to Quality is preferred
• Problem-solving and troubleshooting skills
• Highly motivated and independent
• Possess good interpersonal and communication skills
• Knowledge of cGLP / cGMP, FDA, EMA and ICH guidance's and industry standards for analytical development and characterization

Job Type: Contract

Contract length: 12 months. Option to extend/convert subject to performance review.

Job Description:
• Coordinates with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new applications
• Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features
• Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

• Knowledge in PEGA Rule Process Commander, Care Management Framework (PEGA)
• PEGA Certification is preferred
• Knowledge in executing project releases on Pega PRPC BPM platform through the complete SDLC lifecycle.

• CSA cert preferred

MUST HAVE: Basic Pega experience

Zentih Infotech (S) a Tech Recruitment firm since 1997 (27 years now) is looking out for a suitable Events & Meeting Analyst whom are open for 6 months contract role, renewable (subect approval from client).

In this specific role, the Meetings & Events Analyst/Senior Analyst involves taking that original brief from the beginning to seeing the event through to the end (listen to the brief, research, venue sourcing, negotiation, logistics, financial admin, budget planning, communication management, reconciliation & closing of event).

These are detailed below.

• Provide guidance on Accenture policy information to internal clients – Ensuring insurance, legal, health and safety obligations are adhered to for all events

• Provide advisory services to internal clients to assist with cost mitigation – offering alternatives or championing use of Accenture office where possible for events

• Be the main point of contact with clients and vendors for all events

• Venue sourcing: provide options to internal clients based on their brief & budget

• Create and maintain a budget for each event, seeking approvals where necessary and reconciling costs post event

• Negotiation of rates and terms with suppliers

• Meeting logistics (venue management, caterers, audio visual etc) including drafting run sheets and floorplans

• High volume administration duties

• Process deposits and invoices for all events and coordinate with finance team in China to ensure payments are made on time and allocated correctly.

• Arrange printing and materials for events

• Liaise with internal (Marketing, Finance, Legal etc) and external clients (theme-ing providers, AV companies, printing suppliers, etc.)

• Draft & send communications

• RSVP management through online events management tool

• Use Accenture’s internal tools (including new Meetings & Events tool) to manage events

• Follow Accenture Meeting & Event policies to ensure compliance

• Ability to use Accenture’s registration system for events

• Provide occasional off-site support for functions

• Develop and maintain excellent working relationships with stakeholders and suppliers

• Assist M&E Manager with internal communications ideation and delivery

• Offer and brainstorm solutions to internal issues and assist to streamline program where necessary

• Work with pan-ASEAN team to streamline and baseline current processes to help smooth delivery across the region

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? You have found the right team!

As an Analyst in the Private Bank Credit Operations, you will work closely with Securities Based Lending (SBL) Lenders, Lending Advisors, and Credit Risk Executives to deliver excellent client service, facilitate the origination of loans, monitor credit risk exposures, and provide comprehensive credit solutions for clients of the Private Bank's Ultra High Net Worth market teams.

Job Responsibilities:

• Assist SBL Lenders in underwriting all facilities secured by clients’ investment portfolios, including new requests, annual reviews, and monitoring of ongoing credit risk events such as margin calls, document credit exceptions, and unauthorized excesses in accordance with the Credit and Risk policies of the Private Bank.

• Analyze collateral pool and grade appropriately per credit policy, including ability to flag any credit exceptions or non-standard terms for review

• Handle credit documentation, including preparation, liaising with internal legal on documentation drafting, signature verification, scanning, and filing.

• Monitor and review the loan portfolio, regularize excesses (shortfalls) as per the Credit guidelines, regulations, credit policies, and guidelines.

• Collaborate closely with the Credit Underwriting team, Credit Executives, and other stakeholders on exception handling for credit facilities extended to Asia Private Banking clients.

• Assist Lenders in pipeline management and other strategic initiatives.

• Explore and develop automation opportunities for existing reports using Intelligent Automation tools like Alteryx, Python, Unqork, UiPath and Xceptor.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, or related disciplines

• Maximum 2 years of relevant work experience in Credit Risk or Lending in a financial institution

• High-level analytical skills - able to use qualitative and quantitative tools to analyze complex financial situations.

• Strong communication (written/verbal) and interpersonal skills.

• High level of attention to detail with good time management.

• Teamwork ethic and focus; ability to work under pressure and meet deadlines.

• Good organizational skills and ability to work with minimal supervision.

• Demonstrated interest in financial markets and understanding of risk measures.

Preferred Qualifications, Capabilities, and Skills:

• Hands on knowledge of credit documentation preparation is a plus

• Knowledge and/or experience of KYC and cross-border regulatory issues.

• Good understanding of PB credit products, financial markets, and the securities industry.

• Proficiency in Tableau, Alteryx, Python would be a strong plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=1311454aa97df3b6b6d43ea7e3bbbe2d

System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation, application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design and works closely with functional BA, product/project managers, architects, application developers, and end-users in the development and enhancement of applications. SA also reviews detailed technical design, codes and test strategies, test results and is also responsible for defect triaging.

• Analyze business requirements and provide functional solution to business requirements

• Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

• guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

• guide testers/users in the end-to-end reconciliation process

• prepare functional solution document

• support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

• post-implementation support

• identify and raise/escalate risks to the project/processes

Key skills required:

• Mainframe – online and batch processing

• Credit Card domain knowledge

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

- 1-year outsourced contract

- Up to $5,000 + Allowance

- Mon – Fri: 8:30am – 6pm

- AMK

Job Responsibilities:

• Apprised of the current state of computer security in place in the organization
• Technically proficient and up-to-date in basic computer security policies and practices
• Proactive in preventing Cyber-Security Incident
• To perform technical security assessment for IT & Network components - Vulnerability assessment, Penetration testing, Opportunistic Hacking, Web application security testing, Security source code review etc.
• To monitor and track the identified vulnerability, issues and fix detected vulnerabilities to maintain a high-security standard
• Be familiar with browser, Web service, cloud security, mobile applications security, and operating system security concepts
• Understanding of leading vulnerability scoring standards and ability to translate vulnerability severity as security risk
• Perform forensic investigation if required
• Review all security logs

Period:

• 1-year outsourced contract

Working Hours:

• Mon – Fri: 8:30am – 6pm

Salary:

• Up to $5,000 + Support allowance $200

Location:

• AMK

Requirements:

• Degree in Computer Engineering, Computer Science or equivalent, although consideration will be given to experience and certifications in lieu of degree.
• At least 2-3 years' experience in cyber security
• Certifications such as CREST, OSCP and CISSP.
• Special Knowledge or Skills:

1. Perform PenTest, Vulnerability Assessment & Risk Assessment
2. Strong in technical skill
3. Able to handle demanding service response and recovery turnaround
4. Able to manage daily support tasks to meet stringent SLA requirements
5. Excellent scheduling and multitasking skills
6. Meticulous and process-oriented
7. Good, hard-working attitude with ability to work well under pressure
8. Good communication skills English (written, spoken) to serve English-speaking clients
9. Good analytical skills with ability to work with others to resolve problems.
10. Good organization skills, with ability to properly document and track information
11. Dynamic, customer oriented, experience working in a fast paced environment
12. Good Knowledge of following products will be advantageous:

- Splunk

- FireEye

- Tenable

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Sample storage and management
• Analytical testing and documentation of API / drug substance / drug product / finished product / Complaints / stability / packaging material samples
• Ensure all activities in compliance with cGxP, incl. data integrity
• Stability (when not centralized)
• Testing/Sample storage and management
• Analytical documentation of stability samples to cGxP standards
• Comply with all HSE guidelines
• Detect and report potential accident, risks and propose solutions
• Responsible for participating in initial training and retraining

About You:

• At least 3-4 years relevant experience in a laboratory environment in the pharmaceutical industry (quality assurance, production), QC Raw material or Analytical testing experience, aseptic technique.
• Has completed apprenticeship as a laboratory assistant or equivalent training
• Collaboration; result-oriented
• Administrative activities and GMP and HSE-compliant, efficient production and documentation of standardized tasks in the infrastructure
• Breakthrough Analysis; Being Resilient; Operational Excellence; Continuous Learning; Digital & Tech Savvy
• Laboratory equipment; Quality Control (QC) Testing; Quality Control Sampling; related industry GxP standards and processes; Laboratory Excellence; Quality decision making

Job Type: Contract

Contract length: 06 months. Option to extend/convert subject to performance review.

Normal Shift Job.

Working Location: Harbourfront (Near MRT)

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Interpret data and provide detailed reports, visualizations, and summaries of findings
• Use statistical methods, predictive modeling, and data mining techniques to uncover actionable insights
• Create comprehensive reports, dashboards, and presentations to communicate insights and recommendations to stakeholders
• Collaborate with different departments to understand their analytical needs and provide data-driven recommendations
• Assist in the development of business strategies by analyzing market trends, customer behavior, and operational performance
• Support the decision-making process by providing analytical inputs for new projects, investments, or changes in business operations
• Conduct research on industry trends, market conditions, and competitors to provide context for business strategies
• Present complex analyses and insights in a way that is easy to understand for non-technical stakeholders
• Provide forecasts and scenario analyses to guide risk management and decision-making processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with a deep understanding of data analysis techniques and tools
• Knowledge of statistical methods, financial modeling, and business intelligence
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities

• Provide guidance on policy information to internal clients – Ensuring insurance, legal, health and safety obligations are adhered to for all events

• Provide advisory services to internal clients to assist with cost mitigation – offering alternatives or championing use of office where possible for events

• Be the main point of contact with clients and vendors for all events

• Venue sourcing: provide options to internal clients based on their brief & budget

• Create and maintain a budget for each event, seeking approvals where necessary and reconciling costs post event

• Negotiation of rates and terms with suppliers

• Meeting logistics (venue management, caterers, audio visual etc) including drafting run sheets and floorplans

• High volume administration duties

• Process deposits and invoices for all events and coordinate with finance team in China to ensure payments are made on time and allocated correctly.

• Arrange printing and materials for events

• Liaise with internal (Marketing, Finance, Legal etc) and external clients (theme-ing providers, AV companies, printing suppliers, etc.)

• Draft & send communications

• RSVP management through online events management tool

• Provide occasional off-site support for functions

• Develop and maintain excellent working relationships with stakeholders and suppliers

• Assist M&E Manager with internal communications ideation and delivery

• Offer and brainstorm solutions to internal issues and assist to streamline program where necessary

• Work with pan-ASEAN team to streamline and baseline current processes to help smooth delivery across the region

Requirements

Education

• Qualification in a related field (e.g. events management) an advantage

Skills

• Excellent Customer Service skills

• Self-starter, with strong interpersonal, organizational, analytical, and verbal & written communication skills

• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality

• Ability to manage time and meet required deadlines in a fast-paced and dynamic environment

• Ability to exercise tact and diplomacy in all dealings

• Attention to detail

• Extensive event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

• Good financial acumen including budget management & understanding of financial reporting

• Strong computer skills and confident and professional phone manner

• Critical thinker with superior issue resolution skills

• 3rd Party Vendor/Partner & Service Quality Management

• Proficiency with standard Microsoft applications (excel, word, exchange) plus job specific tools (Share Point, Cvents etc)

• Multi-tasking skills; ability to manage own workload and adjust priorities to work efficiently and meet deadlines, often under compressed time pressure

• Not afraid to roll up sleeves and get involved and take ownership where necessary

• Policy interpretation and implementation

• Stakeholder relationship management

• Project/program management skills preferable, including continuous improvement methodologies

• Experience in a corporate environment preferable

• Good restaurant/venue/supplier knowledge in Singapore

• Strong time management skills

• Ability to adapt to change and use problem solving skills to overcome unexpected things that may arise

Work Experience

• 1 to 3 years in event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

Work Requirements

• Light travel, if required.

Shortlisted candidates will be offered a 6 months Agency Contract employment

Licence no: 12C6060

• High visibility & impact role
• Great work culture

About Our Client

Our client is an independent investment manager, managing institutional sized assets. They have been active in the global markets for over sixteen years, operating with a lean yet highly professional team that is investing in public equities, currency markets, derivatives, hedge funds and private investments. Using prime technology, the company is highly efficient and positions itself among the best private asset managers.

Owing to their expansion in Asia, they are looking to hire an Equity Research Analyst, Public Markets.

Job Description

This role analyses, monitors, and reports on the current positions in global markets. In addition, this role will help with the selection of new opportunities. In coordination with the Head of Markets - Asia and Head of Asia (CIO), the successful candidate will run and monitor investment portfolios.

Responsibilities

• Lead systematic research and analysis of public markets and industry trends, primarily in Asia ex-Japan
• Conduct due diligence on portfolio companies or candidates, and support idea generation through constant interactions with companies and their stakeholders
• Update on business trends, competition and new regulatory policy impacting the covered geography / sector
• Contribute to discussions of sectors and companies covered by other team members, and promote an open and honest culture of challenging and being challenged
• Prepare presentations and memos to the investment committee in relation to potential and existing investments, and macro / capital markets themes
• Assist in preparing reports, ad hoc / strategic reviews other such related tasks
• Assist in portfolio management duties including monitoring, reporting, and evaluating performance of executed transactions
• Network with advisors in the region and sell-side analysts
• Become a subject matter specialist in China macro over time

The Successful Applicant

• Excellent academic qualifications with at least eight years in equity research and at least five of those in a top buy-side firm
• CFA would be preferred though not a must
• Experience in covering Hong Kong and China equities, including A shares is a must
• Proficiency in business mandarin is an absolute must, as the role requires attending corporate meetings with Hong Kong and China listed entities, regular interactions with stakeholders including sell side and independent research providers and reviewing annual reports and other relevant documents.
• Expertise in equity research across internet, consumer or financials would be ideal
• Ability to build, update, and maintain complex financial models representing the current and future financial state of the companies being analysed
• Detail oriented, possess strong analytical and quantitative skillset
• Proficient with advanced computer software such as spreadsheets and database programs
• Besides being a good team-player, candidates should also demonstrate maturity, integrity and possess the ability to interact and network with investors
• Openness to frequent travel across Europe & Asia

What's on Offer

Our client, a leading private investment manager, is looking to hire this newly created headcount in Singapore. The firm has an excellent culture and a highly autonomous work environment, so we need someone who is highly independent. Candidates who have been in buy-side research roles for five ore more years and are looking for a more autonomous setup and the opportunity to move into money management roles in the next two to three years, will find this an excellent fit.

Contact

Anurag Garg (Lic No: R1215997 / EA No:18S9099)

Quote job ref

JN-102024-6574681

Phone number

+65 6416 9817

Michael Page International Pte Ltd | Registration No. 199804751N

• Managing Operations: Overseeing the entire card acquisition process from start to finish.
• Process Improvement: Collaborating with various teams (Credit Ops, Tech, Credit Policy, Risk Management) to enhance processes and policies.
• Automation: Streamlining and automating the card application and fulfillment processes.
• Customer Journey: Reviewing and gathering requirements to automate campaign fulfillment and cover all exception scenarios to reduce call volume.
• Customer Exception Management: Handling and resolving customer issues related to onboarding and credit card applications.
• Standardization and Efficiency: Standardizing internal processes and improving efficiency through report automation.
• Accuracy Checks: Ensuring the accuracy and timely completion of daily, monthly, and ad-hoc reports.

Job Requirements:

• Minimum Degree and above
• Knowledge in Payments business, especially credit cards.
• Experience in a financial institute or in the payments industry is advantageous

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

The primary focus of this position is the support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS analyst also supports HRMS upgrades, patches, testing and other technical projects as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. System Maintenance (5% of time): Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables. Document process and results.
2. Production Support (20% of time): Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
3. Projects/Process Improvement (55% of time): Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for a given HR initiative.
4. Reports/Queries (10% of time): Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
5. Training (5% of time): Develop user procedures, guidelines and documentation. Train clients on new processes/functionality. Train new system users.
6. Individual Development (5% of time): Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge. Participate in user group meetings/conferences.

Requirements

• Min Degree in Human Resources
• Min 4-5 years of experience would be at an advantage
• Office Hours/ 5 Days
• Excellent communication skills is a must
• Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

We are looking for a (Senior) Sales Program and Performance Analyst. The incumbent will be responsible to extract, manage and analyze large amounts of data from various sales related databases and / or CRM tool to support both Sales campaigns/programs as well as reports for Sales Management. You are also required to prepare information in an organized and systematic manner for a diversified audience; support the Commercial Planning & Research team in revenue, productivity and reporting efforts.

Your Tasks

• Develop and implement databases, data collection & analytics systems (such as Business Intelligence analytical platforms) and other strategies that optimize Sales efficiency and reporting quality.
• Establish automation for recurring data requirements including design and streamline reports at the country, segment and user level using BI.
• Educate and train users to use data as an analytical tool and to explore new opportunities and identifying areas of development as well as analyze reports to highlight areas of opportunities or concerns to Sales Management for action.
• Establish database infrastructure to organize large amounts of revenue and productivity data for correlation and reporting.
• Maintain Sales Information/Data Management & provide analysis; understand the various internal systems and its linkages to each other to extract the appropriate data from
• Support Customer Allocation, Portfolio Sizing exercises as well as Sales Target Setting preparation.
• Support the Customer Allocation / Sales Channeling & Portfolio Sizing exercises.
• Leading & preparations for Business reviews as well as providing insights to Commercial Management.
• Provide effective consultancy and advisory support for the purpose of improving effectiveness of Sales Programs.
• Manage & drive all Sales programs at a country level while ensuring adherence to Regional and Global standardisation and reporting requirements.
• Preparing Channel forecasting process as well as consolidate strategic input for bottom up revenue and major KPI projections.
• Champion for business reporting tools like START, C360 and Power BI including coaching new hires.
• Business Partner to Marcom Team for ECS outreach.
• Leading additional projects and task assigned and providing updates to senior management team and internal stake holders.
• Supporting cross functional internal audits like ISO and CRISP.

What You Bring

• Bachelor Degree or higher in Business / Computer Science / Engineering / Data Analytics / Finance/ Mathematics / Statistics or similar field.
• 2-3 years of experience in reporting and analytical roles.
• Strong command and proven record on managing Business Intelligence platform (e.g. Tableau, Microsoft PowerBI) as well as technical expertise regarding data models, database design development, data mining and segmentation techniques is advantageous.
• Proficient in advanced Microsoft Office skills (Excel, Access & Powerpoint) and IT Savvy, experience in managing large database of data.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Additional certifications in the field of ‘Data Analytics’ will be an added advantage.
• Projection and forecasting skills.
• Strong communicator with creative mindset.
• Knowledge of programming languages such as SQL, Oracle and Python, as well experience with machine learning is a plus.
• Proven project management experience.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a HR & Admin Officer to be part of their HR Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of HR & Admin Officer:

• Process monthly payroll, timesheets, claims, and government-related submissions.
• Manage end-to-end recruitment, partnering with departments and conducting talent outreach.
• Develop recruitment materials and support employer brand initiatives.
• Utilize HR analytics to assess recruitment and retention efforts.
• Coordinate onboarding and offboarding processes.
• Identify training needs, manage course registrations, and maintain training records.
• Organize employee engagement events and support CSR programs.
• Oversee office administration, insurance renewals, and employee record maintenance.

Requirements:

• Diploma or Degree in related field
• 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.