Summary:

The Elastic Stack Specialist – SIEM Operations will join the APAC Production Security team in Singapore, responsible for enhancing the detection and reaction capabilities to cyber threats. This includes deploying, maintaining, and improving the SIEM infrastructure, working closely with the Production Infrastructure and Observability teams.

Responsibilities:

• Install and administer servers for the SIEM infrastructure.
• Develop automation for tasks and self-service tools.
• Integrate new technology logs into the SIEM system.
• Support logs parsing using custom parsers/GROK development.
• Manage projects related to SIEM implementation and enhancement.
• Actively participate in the activities of the Production CSIRT/SIEM Engineering team.
• Contribute to the implementation of control plans, ensuring compliance with regulatory and internal guidelines.
• Conduct cyber risk assessment to help identify IT related risk
• Report incidents according to the Incident Management System.

Requirements:

• A minimum of 7 years of overall experience, with at least 4-5 years of expertise in handling the ELK stack for large platforms or architectures.
• Hands-on experience with Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) including data ingestion, management, monitoring, and analytics (mandatory).
• In-depth knowledge of Kafka.
• Proficiency in Linux administration (RedHat/Ubuntu).
• Programming skills in Python or Bash are appreciated.
• Experience in production support engineering.
• Platform integration skills, including installation, configuration, and administration of pre-production and production platforms in virtual and physical environments, are a plus.
• Familiarity with automation tools (e.g., Ansible) and DevOps pipelines is advantageous
• Strong problem-solving skills and a positive attitude.
• Ability to work autonomously and manage multiple tasks effectively.
• Strong interpersonal skills and a team player mindset.

Key Responsibilities:

Cybersecurity Risk Assessment & Mitigation:

• Cyber Risk Assessment: Conduct comprehensive cyber risk assessments in support of technology initiatives, identifying IT-related risks and recommending appropriate security controls to mitigate those risks.
• Risk Monitoring & Management: Continuously track and manage risk mitigations and exceptions, ensuring that risk reduction measures are implemented and that monitoring capabilities are integrated into the solutions to detect and respond to evolving threats.
• Compliance & Best Practices: Ensure that all security measures and controls are in compliance with internal policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA, PCI-DSS).

Network Security Design & Implementation:

• Solution Design: Design High-Level (HLD) and Low-Level (LLD) network security solutions, tailoring the security architecture to meet specific business requirements and security needs.
• Firewall & UTM Solutions: Implement and manage firewall and Unified Threat Management (UTM) solutions, including but not limited to Checkpoint, Fortigate, Palo Alto firewalls, and AWS-based security configurations.
• Encryption & Authentication: Design and deploy robust encryption technologies (e.g., Symantec 12.1.4) and implement two-factor authentication solutions (e.g., RSA Secure ID) to ensure secure access to corporate resources.
• Cloud Security: Manage and secure cloud environments, including AWS firewalls, AWS Shield, and AWS WAF, to safeguard cloud-based assets and services.

Security Incident & Problem Management:

• Incident Management: Respond to and resolve security incidents, monitoring for any unauthorised access, vulnerabilities, or breaches in the network. Investigate the root cause and implement remediation strategies.
• Change Management: Oversee changes in the network security environment, including the installation, configuration, and maintenance of firewalls, load balancers (e.g., F5 LTM/ASM), and proxy servers (e.g., Bluecoat, ZIA, ZPA).
• Proxy & Web Security: Manage and secure proxy servers and web security gateways (WSGA, Websense), ensuring that all outbound and inbound traffic adheres to the organisation’s security policies.

Global Client Support & Collaboration:

• Client Communication: Act as a liaison for global clients, understanding their security requirements and proposing tailored solutions that address their unique needs.
• Client Support: Provide ongoing support for security infrastructure deployed across various client locations, including resolving incidents, handling requests, and managing vulnerabilities.

Security Monitoring & Reporting:

• Network Monitoring: Utilise network monitoring tools (e.g., SolarWinds, CA Spectrum, and E-Health) to proactively identify potential threats and vulnerabilities in the network.
• Reporting & Documentation: Maintain detailed records of risk assessments, security incidents, mitigations, and system configurations. Prepare reports for management and stakeholders on security posture and risk mitigation progress.

Training & Awareness:

• Security Awareness: Educate internal teams and clients on best security practices, risk management strategies, and incident response protocols.
• Continuous Improvement: Stay updated with the latest trends, tools, and technologies in network security, ensuring the company’s security measures remain current and effective.

Job Requirements:

Qualifications:

• Experience: 10+ years of experience in network security, systems security, and risk management, with a proven track record in implementing network security solutions and managing complex security infrastructures.
• Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience).
• Certifications:
  • ITIL Foundation (V3 or higher)
  • VMware 6.x or similar (preferred)
  • Relevant certifications in network security such as CISSP, CISM, or CompTIA Security+.

Technical Skills:

• Network Security: Expertise in designing and implementing network security solutions, including firewalls (Checkpoint, Fortigate, Palo Alto), VPN solutions, and UTM.
• Cloud Security: Proficient in securing cloud environments such as AWS, including AWS WAF, AWS Shield, and AWS Firewall management.
• Proxy & Web Security: Experience with proxy servers and web security gateways such as Bluecoat, ZIA, ZPA, WSGA, and Websense.
• Network Monitoring: Hands-on experience with network monitoring tools like SolarWinds, CA Spectrum, and E-Health to ensure security and performance.
• Authentication & Encryption: Strong knowledge of authentication mechanisms (e.g., RSA Secure ID Two-Factor Authentication) and encryption solutions (e.g., Symantec 12.1.4).
• Incident Management & Troubleshooting: Experience in handling security incidents, conducting root cause analysis, and troubleshooting security issues.
• Firewalls & Load Balancers: Expertise in managing firewalls, load balancers (e.g., F5 LTM/ASM), and network configurations to ensure a secure and efficient IT infrastructure.

Soft Skills:

• Analytical & Problem-Solving: Strong analytical skills with the ability to assess complex security risks, identify vulnerabilities, and recommend effective solutions.
• Communication Skills: Excellent written and verbal communication skills to liaise with clients, teams, and management. Ability to explain complex security issues to non-technical stakeholders.
• Collaboration & Teamwork: Able to collaborate with multiple teams, both internal and external, to implement solutions and drive security initiatives.
• Client-Focused: Strong client management skills with the ability to understand and address specific security needs for global clients.

Candidates are expected to:-

• Carry out repair, maintenance, and troubleshooting of machinery onboard PSA Marine harbour crafts
• Liaise with Fleet Operations team on breakdown reports and harbour crafts status
• Perform lathe machining, basic gas welding, and cutting works to facilitate repair to machinery
• Assist in lifting activities, forklift operation, confined space assessment
• Perform proper disposal of used oils and chemicals

The ideal candidate should preferably:-

• Possess at least a Nitec in Marine Technology, Electrical Engineering, or Mechanical Engineering
• Be proficient in Microsoft Office applications
• Possess a valid Class 3 driving license and MOM accredited certifications such as SSIC, Safety Supervisor, Lifting Supervisor, Forklift Driving
• Prior experience in performing mechanical fitment, basic gas and TIG welding, hydraulic and pneumatic system troubleshooting will be considered favourably
• Candidates with relevant experience may be considered for a senior position

*New hires may be eligible for a sign-on bonus of up to S$3,000. Terms and conditions apply.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high-energy program managers to help achieve that mission. If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, have strong technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you! We are looking for an exceptional Business Intelligence Analyst who can apply in-depth knowledge of the business, its data landscape, and the lineage of those data to proactively identify opportunities to explore and address business questions across multiple areas.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

1. Power BI Development & Administration:

• Design, develop, and deploy Power BI dashboards, reports, and datasets based on business requirements.
• Manage Power BI workspace and app configurations, ensuring best practices for governance, security, and performance optimization.
• Troubleshoot and resolve issues related to Power BI datasets, reports, and services.

2. Data Modeling & Analytics:

• Build complex data models in Power BI, ensuring accurate and efficient data relationships and calculations.
• Develop and optimize DAX queries to meet analytical and reporting needs. Conduct in-depth data analysis to support decision-making and provide actionable recommendations.

3. Integration with Microsoft Ecosystem:

• Integrate Power BI with other Microsoft platforms such as SharePoint, Dataverse, and Teams to create seamless solutions.
• Collaborate with Power Apps and Automate developers to deliver integrated solutions that enhance team productivity and streamline workflows.

4. Support and Collaboration:

• Support day-to-day operations with ad-hoc analysis to address immediate business needs and challenges.
• Partner with stakeholders to gather requirements, define KPIs, and deliver solutions that meet business needs.
• Provide training and technical support to end-users for effective Power BI usage.

5. Governance & Best Practices:

• Establish and enforce standards for Power BI governance, including dataset versioning, security, and performance optimization.
• Stay updated with the latest Power BI and Power Platform features, sharing best practices with the team.

Qualifications

1. Experience:

• At least 5 years of experience in Power BI development and administration.
• Strong track record of delivering advanced dashboards and data visualization solutions.

2. Technical Skills:

• Proficiency in Power BI (desktop, service, and administration).
• Advanced knowledge of DAX, Power Query, and M scripting.
• Solid understanding of SQL and data integration from diverse sources.

3. Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills to explain technical concepts to non-technical stakeholders.
• Ability to manage multiple projects and prioritize effectively.
• Experience solving business problems and using mathematical techniques using available data.

4. Education:

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or in a related field.

Preferred Qualifications:

• Familiarity with SharePoint, Dataverse, and other Microsoft Power Platform products (Power Apps, Power Automate).
• Microsoft Certifications PL-300, DP-600, PL-100.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Support Information Security Risk Assessments

1) Registration of application assets in Risk Assessment Inventory

2) Information Technology Risk Classification

3) Coordination of discussions, reviews and approvals from Technology and Business stakeholders

• Management of risks related to Third party Mgmt

1) Support business partners in due diligence of new and existing third party vendors

2) Review gaps identified during assessments

3) Facilitate risk reduction discussions and assessment of residual risk for further documentation of corrective action plans and risk acceptances

• Periodic review of External data transfers and their compliance with Citi standards
• Documentation of non-compliances in the Issue Management tools:

1) Data gathering from Tech, Business and IS partners

2) Raising control issues for Non compliances with Citi policy/standards

3) Facilitating discussions for residual risk rating, Reviews with control functions & Approvals as per approval matrix

4) Facilitate periodic review and renewal of Risk Exceptions.

• Follow-up on Regional Security Incidents with involved parties for timely closure. Support periodic Data gathering and Root Cause analysis of security incidents. Monitor improvements based on measures taken.
• Support time-sensitive global IS risk reduction initiatives by partnering with regional and country business partners
• Prepare Management reports, presentations, dashboards for key risk indicators
• Support appropriate data classification for application and infrastructure assets
• Occasional Audit support
• Tool familiarity, soft skills and other qualifications

Essential:

Intermediate to advanced knowledge of Information Security; Project Mgmt skills; Strong communication skills; MS Office - Access, Excel, Visio, Powerpoint

Desirable:

Experience with migration projects; Any InfoSec related certification; MS Project

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About the company:

Our client is a leading global provider of advanced drilling and production equipment for the energy industry, specializing in subsea, offshore, and land-based applications. The company is known for its high-quality, reliable solutions designed to meet the demanding needs of the oil and gas sector.

Responsibilities:

• Promote a positive HSE culture by advising on and supporting the implementation of health, safety, and environmental procedures.
• Conduct inspections of fire extinguishers, slings, cables, shackles, vehicles, and emergency systems to ensure compliance and functionality.
• Analyze and monitor Preventive Action Reports (RAP) to address safety concerns effectively.
• Ensure that the ART (Activity Risk Assessment) is properly prepared and suitable for the work being conducted.
• Provide guidance to management on ensuring compliance of offices, workshops, facilities, and operations with company policies and legal requirements.
• Advise line management and supervisors on HSE-related matters and best practices.
• Support the HSE department with administrative systems and processes.
• Serve as the liaison with relevant authorities on health, safety, and environmental matters.
• Investigate incidents, analyze trends, and recommend corrective actions as necessary.
• Coordinate with supervisors, line managers, and external agencies on OH&S training content and deliver training as required.
• Assess the effectiveness of in-house HSE training programs and recommend improvements.
• Maintain and update databases and consultation documents related to the Occupational Health and Safety Management System (OHSMS) and Environmental Management System (EMS).
• Conduct internal audits and site inspections to ensure compliance with OH&S policies, risk assessments, and work procedures. Participate in client, company, and external audits as needed.
• Gather and document evidence to close out actions from investigation reports, CPARs, and ISO audits.

Requirements:

• Min. Diploma and above in an Engineering / HSE or related field.
• Must be registered as a Workplace Safety and Health Officer (WSHO) with MOM.
• Certifications in ISO 14001 and ISO 45001 are preferred.

To apply online please use the 'apply' function, and attach your updated resume.

(EA: 94C3609/R1442042)

Title: FXMM SPECIALIST (12 mth contract)

My client, a top tier Private bank is looking for a FXMM specialist.

· Monthly salary: SGD 3.8 to 5K (depending on the experience of the candidate)

· Work location: Changi, ONE@Changi City

GENERAL DESCRIPTION

· Back office operations for IRS, FX/FX Options, FX Structures and Money Markets transactions booked and supported out of the Hong Kong and Singapore Booking Centres.

· Conducting daily activities professionally and accurately and ensuring all guidelines/policies are followed to mitigate any errors or losses to maintain operational excellence.

KEY FEATURES OF THE POSITION

Client Management (internal & external)

· Close collaboration with internal partners, external providers and relevant departments on system and workflow improvements.

· Providing prompt, accurate and quality service to internal clients.

Business Management

· Matching of trade confirmations via SWIFT for FX/FXO and MM transactions

· Reconciliation of long form confirmations for FX Structures and IRS

· Authorisation of Interbank MM Deals.

· Processing of IRS trades, pre-termination and reversals of loans and deposits.

· Handling exception queue for FX trades.

· Investigation and resolution of trade discrepancies and cash breaks assigned.

· Participation in process reviews and implement workflow improvements and UAT testing when required.

SKILLS REQUIREMENTS OF THE POSITION

Professional and Technical

· Diploma holder or higher

· Minimum 1 year of FXMM-related banking working experience

· Knowledge on SWIFT messages (MT2,3 and 6 series) is an advantage

Inside Sales Specialist (Field Services)

12 month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities

• Identifying opportunities for renewal of the existing service plans (and maintenance) for standard and custom systems
• Be proactive in proposing service plans for newly installed standard and custom systems
• Position spare parts as part of the service offering
• Follow-up and keep track of quotes sent (close opportunities)
• Advise customers & Sales representative on the client’s Service Plans & Spare Parts offering
• Guide and support Sales through the different steps of the quotation process, if requested
• Identify new opportunities for a Service Plan (based on past installations)

1. Contact Sales Rep, discuss with them about an opportunity to sell a Service Plan.
2. Create draft quote with all attachments and share it with the Sales rep.
3. Check with Management (specific region), Field Sales Effectiveness (FSE) and coordination team if we have their agreement to assume such coverage.
4. Send the quote to the customer. If the customer already has a Service Plan for other systems, we can add the new system to the quote for the renewal of the existing Service Plan.
5. Follow up on the sent quote (close opportunity).

• Connect with FSE and identify systems that require multiple spare parts or critical spares in customer’s process, promote the client’s Spare Parts Advisory Service.
• Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
• Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by Sales reps.
• Create and Track Unite Tickets, and Cases with Kits Spares for spare parts not set up in the CRM (Salesforce)

Requirement:

• Diploma or Bachelor’s Degree in any fields
• At least 1 year of proven inside sales experience in BioFarma industry
• Experience working with Salesforce.com (CRM) and MS Office package (Excel)
• Excellent verbal and written communications skills

Reg No: R22104540

EA License no: 94C3609

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Insurance Specialist - C11, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Insurance Specialist (IS) - C11 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for supporting internal and external growth initiatives communicated to team.
• Responsible for dissemination of communications.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Previous banking experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Cantonese to liaise with customers in Hong Kong.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Responsibilities

• Oversee the entire recruitment process, including job fairs, employee engagement, and other HR projects.
• Collaborate with department heads to understand their staffing needs and ensure those requirements are effectively met.
• Ensure all hiring practices comply with fair employment guidelines and promote equal opportunities.
• Manage onboarding and exit procedures to facilitate smooth transitions for employees.
• Build and maintain partnerships with educational institutions to support talent pipelines.
• Generate and update various HR reports to provide insights and support decision-making.
• Assist with day-to-day HR operations and provide support across various HR functions.
• Perform any other tasks as required by the HR department.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in recruitment/talent acquisition and HR Operations within a multinational organization, with exposure in managing high-volume hiring.
• Proficiency in Microsoft Office Suite, with strong expertise in Excel.
• Exceptional communication and interpersonal abilities, capable of working effectively with all levels of staff.
• Detail-oriented, highly organized, and a resourceful team player with a strong sense of urgency.
• Capable of managing a demanding workload with a hands-on approach.
• High ethical standards in handling sensitive and confidential information.
• Flexible, self-driven, and capable of working independently with minimal supervision.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXVY58RR

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Chinese to support customer in Greater China.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Increase revenue and market growth of general laboratory products and solutions in the assigned market segment.
• Handle enquiries from customers and prospects, providing excellent pre-sales and after-sales support.
• Build and maintain positive relationships with existing and potential customers, along with key opinion leaders.
• Monitor market trends and evaluate customer requirements.

Requirements:

• Degree in Marketing or equivalent.
• At least 4 years of sales experience in Laboratory Equipment/Consumables.
• Strong understanding of scientific and general laboratory consumables.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

What you'll do:

As a Client Service Specialist in the Private Wealth sector, your role will be multifaceted. You will be responsible for liaising with various business units, ensuring compliance with policies and procedures, resolving client queries promptly, and understanding the overall relationship between the client and the bank. Your operational responsibilities will include trade booking, settlement, resolving funding issues, following up on margin calls, and handling transactional documentation. You will also ensure full awareness of and adherence to internal policies and procedures. Additionally, you will handle administrative tasks such as travel bookings, expense claims, and mailing of marketing materials.

• Liaising with various Business Units to ensure client documentation is in compliance with policies and procedures
• Ensure all client queries are promptly followed up and resolved
• Client order taking
• Understanding client’s overall relationship with the bank
• Trade booking and settlement
• Settlement and funding issues resolution
• Margin calls follow-up and collateral issues resolution
• Transactional documentation (e.g., client suitability and eligibility)
• Ensure full awareness of and adherence to internal policies and procedures
• Ensure administrative tasks are completed, such as travel / hotel bookings, expense claims, mailing of marketing materials.

What you bring:

The ideal candidate for the Client Service Specialist role is fluent in English with proficiency in verbal and written Mandarin due to business needs. You should be a Diploma Holder or University graduate with at least 2-3 years of relevant financial services experience. A strong knowledge of Private Banking investment products such as FX, Equities, Fixed Income, and derivatives is essential. You should be detailed, meticulous, able to multi-task and work under pressure. Willingness to work outside of normal work hours is required. A proactive and collaborative team player with a keen interest in the private banking industry would thrive in this role.

• Fluent in English and proficiency in verbal and written Mandarin (due to business needs)
• Diploma Holders/University graduate with minimum 2 to 3 years of relevant financial services experience, preferably in relation to frontline client service
• Possesses CACS Paper 1 & 2
• Strong knowledge in Private Banking investment products. Eg, FX, Equities, Fixed Income, derivatives.
• Detailed and meticulous
• Ability to multi-task and work under pressure and tight timeframe
• Works efficiently in fast-paced environment
• Willing to work outside of normal work hours as required
• Proactive and collaborative team player in a dynamic team set up
• Keen interest in private banking industry

What sets this company apart:

Our client is a leading global financial services firm that values integrity, excellence and strong team ethic. They provide a superior foundation for building a professional career - a place for people to learn, achieve and grow. Their philosophy balances personal lifestyles, perspectives and needs which makes them an employer of choice in the industry.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Overview

Microsoft aspires to help our customers achieve their digital transformation goals by leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft is scaling the Azure business that will help Microsoft customers successfully realize their business outcomes.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Azure Cloud business is one of the fastest growing businesses in Microsoft, addressing the increasing customer demand for extracting value and insights to enable businesses to digitally transform.

As the Data & AI - Sales Specialist you will be accountable for the Azure Data and AI business in your territory, and play a key role in driving sales, nurturing customer relationships, driving alignment and partnership with internal stakeholders (Account teams, Customer Success teams, Engineering and product leadership teams), and customer/partner stakeholders. You will lead the Azure Data and AI business transformation in your territory by creating and executing the Azure plan. Be a thought leader and build trust with key technical decision makers and influencers across customers and partners. You will be responsible to provide customers clarity on enterprise wide data estate migration, modernization, transformation with respect to enterprise data. Be comfortable addressing topics like information security, data governance, and compliance. Drive operational excellence, including pipleline management, accurate deal forecasts, and providing high-quality insights.

The Solution Specialist Data & AI Role is part of a sales team focusing on enterprise customers. We believe you have worked with sales for several years before, either as a pure sales role or trough ex advisory. This is a role who collaborates close with all other divisions within Microsoft, so you identify yourself as a stong team player who believes in tributing to others success.

Responsibilities

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Sales Excellence

• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.
• Collaborates with partners and resources and leverages customer insights or industry knowledge. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
• Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
• Manages the end-to-end business of the assigned territory. Conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
• Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience.
• Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry.

Sales Execution

• Identifies customer business needs and technology readiness. Contributes to the development of solutions in collaboration with internal teams, partners, and services. Proposes prioritized solutions that align with customers' needs. Articulates the business value of proposed solutions.
• Collaborates with team members to discover new opportunities. Drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing).
• Collaborates with account teams, partners, or services to track and qualify new opportunities.
• Collaborates with other teams (e.g., account teams) and services to build pipeline. Interfaces with customers and builds relationships via social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.
• Implements strategies to accelerate the closing of deals. Contributes input on strategies to drive and close prioritized opportunities. Coaches less experienced team members in deal plan execution. Implements close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.
• Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts. For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners.
• Proactively builds external stakeholders' mapping. Collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business.
• Engages in conversations with customers aligned to their industry to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals. Initiates conversations with customers on digital transformation in one or more solution areas, in collaboration with partners and services. Creates guiding examples of digital transformation through seminars, workshops, webinars, and direct engagement.

Scaling and Collaboration

• Applies the orchestration model to leverage and expand relationships with internal stakeholders and partners (e.g., Enterprise Operating Unit). Navigates the MSFT organization to bring the best impact to the customer.
• Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell and up-sell. Identifies new partners by researching and discussing with partners on customer scenarios.
• Develops joint proposal with partners. Contributes to developing partner strategies to address gaps in partner capabilities.

Technical Expertise

• Initiates conversations with prospective customers/partners at events to expand external network. Acts as a subject matter expert in one or more solution area(s).
• Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
• Collaborates with the 'compete' global black belts (GBB) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication. Proactively provides analysis of the competitive landscape in supported solution area. Evaluates opportunities and makes recommendations on pursuit or withdrawal. Holistic value of MSFT platform versus single-point solution that positions MSFT favorably against competitors

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experienceOR 7+ years technology-related sales or account management experience.
• 5+ years Data & AI related sales or account management experience (Cloud based databases - SQL/NoSQL, datawarehousing, BI & Reporting , Real Time and Streaming Analytics systems, Big Data (Hadoop, Spark, Trino, Kafka, Flink), Machine Learning and AI Platforms)

Additional or preferred qualifications

• 6+ years solution or services sales experience.
• Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience OR 9+ years technology-related sales or account management experience.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Ensure the continuous availability and optimal performance of the Customer Service CRM system.
• Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
• Design, prepare, and execute comprehensive validation scenarios for new features.
• Collaborate with cross-functional teams including Product Management, QA, and Access
• Administrator to coordinate the testing, implementation, and successful deployment of system
• updates.
• Drive system adoption by increasing awareness and aligning with the Training team, QA, and
• Inbound leaders to promote new features.
• Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.

Requirements

• Bachelor’s degree in any related discipline
• Min 5 years of experience in Customer Service Product Tools
• Experience in entire process support planning, collaboration, business analysis,market monitoring and
  macro economic analysis
• Effective interpersonal skills with both internal and external customers
• Advanced troubleshooting and multi-tasking skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile

https://sg.go.persolkelly.com/job/details/10361

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

Responsibilities

• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.

Requirements:

• Possess a Degree in HR or equivalent
• Minimum 5 years of relevant experience in Learning & Development and HR Operations
• Strong ability in handling confidential and sensitive information
• Possess excellent communication skills and able to communicate well with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L65W97RW

We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare’s Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.

Responsibilities:

• Be part of a world class globally-distributed team.
• Help administer efficient and compliant handling of legal requests, including but not limited to requests for information in response to third-party civil matters as well as in legal process served from law enforcement and government officials.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
• Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Participate in a rotating weekend coverage duty.

Requirements:

• Japanese fluency (JLPT N2 and above, or native-level fluency) to deal with stakeholders in Japan
• 5+ years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Legal or Trust & Safety.
• Demonstrate working knowledge of DNS and how the Internet works.
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
• Comfortable navigating ambiguous matters.
• A great attitude and team player.

Bonus Points:

• Experience with the global legal considerations related to legal requests seeking customer information.
• You’ve interacted with law enforcement officials and agencies.
• Hands-on experience with Cloudflare’s products and services.

Job Responsibilities

• Coordinate and complete requests for proposals, information, and due diligence questionnaire.
• Collaborate with senior RFP Specialist / Sales Manager(s) on more complex requests/proposals
• Contribute to the development of content for new strategies and products
• Support the updating of presentation decks for overseas partners
• Maintain and update the information in the investment/consultant databases and RFP Library on a regular basis.
• Respond to requests from other teams on RFP-related information
• Participate in team projects and other initiatives

Job Requirements

• A degree holder with at least 2 years of experience in the financial industry and/or prior project management or writing experience.
• Willing to learn, possess a “can do” attitude, and has a strong eye to detail
• Ability to multi-task and work under pressure
• Good in fostering positive working relationships with peers and subject matter experts across the firm, and comfortable interacting with senior management
• Proficiency in Microsoft Office (e.g. MS Word, Excel and PowerPoint) and financial analysis tools such as Bloomberg and Morningstar are highly preferred

Other Information:

Lion Global Investors Limited is committed to equal employment opportunity. Our employment decisions are made based on job requirements and qualifications, and regardless of age, race, gender, religion, marital status, family responsibilities, or disability.

Please refer to our Data Protection Policy Statement on how we may collect, use and disclose your personal information. https://www.lionglobalinvestors.com/en/data-protection-policy-statement.html

Please be informed that only shortlisted candidates will be notified.

About Berge Bulk

Situated within Singapore's vibrant maritime hub, Berge Bulk leads innovation in the shipping industry. Embracing their vision of leading the world towards a zero carbon future through safe, efficient, and sustainable shipping practices, Berge Bulk is making significant strides in technological advancements. With a goal to achieve carbon neutrality by 2025, Berge Bulk is actively shaping the future of shipping. This strategic pursuit reflects their commitment to maritime technology leadership.

Berge Bulk’s three key milestones

Berge Bulk has set an ambitious decarbonization timeline which consists of three key milestones…

1. Offset 100% of Scope-1 carbon emissions from 2025.
2. Build and operate a zero-emissions vessel by 2030.
3. Achieve zero-emissions fleetwide by 2050.

Purpose of the Job

Reporting to the Senior IT Business Partner - Finance, this position is responsible for managing and monitoring Oracle integrations, both upstream and downstream as well as implementing new enhancements. The position also ensures the timely resolution of all technical issues.

Job Accountabilities/Key Responsibilities:

• Proven capability in Oracle Integration Cloud programming and database stored procedures.
• Manage and support downstream and upstream Integration for Fusion ERP.
• Comprehensive knowledge of Fusion ERP architecture including databases, SQL and XML technologies.
• Proficient in Fusion Cloud OTBI and BIP report development.
• Collaborate closely with the in-house IT team & external vendors to support operations, projects and system enhancements.
• Strong ability to translate business needs into technical requirements.
• Ability to communicate complex technical concepts clearly and effectively to stakeholders.
• Experience with e-invoice platforms and maritime-related procurement and commercial systems is preferred.
• Exceptional verbal and written communication skills.

Qualifications & Experience

• Minimum Degree in Information Systems or Computer Science.
• Minimum 3 years of professional experience, including participation in at least two completed Oracle Cloud implementation with a focus on the financial module.
• Minimum 2 years’ experience with integration and cloud platforms, particularly the Oracle integration platform.
• Knowledge of Systems Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL)
• Strong analytical skills and problem-solving abilities related to Oracle Fusion Cloud.
• In-depth knowledge of Fusion Cloud APIs.

Job Description

• Retail sales of aquarium products, ornamental fishes, corals and tanks.
• Handle customer's enquiries
• Shop livestock tank/display tank maintenance
• General housekeeping of retail shop
• Assist in ad hoc job task

Job Requirements

• Sales-driven and self-motivated.
• Knowledge of aquarium fishes and corals is an added advantage.
• Experience in the aquarium industry or as a personal passion is an added advantage.

Benefits

• Basic + Commission + Performance Incentive
• Meal(s)
• Excellent career growth opportunity

Department: Sales Marketing Dept.

Key Responsibilities:

• Develop comprehensive and technically accurate product introductions tailored for potential clients.

• Highlight key features and benefits of products to address client needs and showcase competitive advantages.

• Collaborate with technical and product teams to ensure content precision and alignment with product specifications.

• Create high-quality promotional materials that strengthen our international brand presence and appeal to global markets.

• Simplify complex technical concepts for diverse audiences while maintaining credibility and detail.

• Participate in marketing campaigns by providing clear, concise, and engaging technical content for various channels.

• Ad hoc tasks.

Qualifications:

• Bachelor’s degree or higher in Computer Science, Industrial Automation, Engineering, Technical Writing, Marketing, or a related field.

• Strong technical writing skills with the ability to understand and articulate technical details.

• Excellent communication skills and the ability to present information effectively to both technical and non-technical audiences.

• Experience in a sales or marketing environment, particularly in technical industries, is a plus.

• Fluency in English; proficiency in additional languages is an advantage.

Meet Our Team:

As a sales specialist for 1:1 Pega's Customer Decision Hub (Market leading 1:1 Customer Engagement Platform), you will report directly to the Pega sales organization but enjoy close links with the Pega CDH product segment team. The product segment team aims to accelerate Pega's growth and scale our business in specific product segments that are key to the development and success of Pega and our clients. You can read about decisioning at Pega here: https://www.pega.com/products/decision-hub

Picture Yourself at Pega:

You will have access to Pega's market-leading 1:1 customer engagement solutions, uncapped earning potential, and the world's most innovative organizations as reference-able clients. You will be a thought leader, a true partner, and a collaborator with clients seeking to rethink how they run their businesses.

What You'll Do at Pega:

1. Drive CDH Pipeline and Program Success

• Work with field sales reps to land large-scale CDH programs and secure a healthy pipeline of CDH opportunities.
• Develop strategic engagement plans for APJ CMOs and senior marketing executives to showcase the transformative impact of CDH on customer experience.
• Identify, engage, and align with the right CDH partners to strengthen market presence and expand the reach of Pega CDH.

2. Executive Client Engagement

• Act as a trusted advisor to client executives, particularly CMOs, to articulate CDH's value proposition and tailor solutions that meet their unique business challenges.
• Support and drive the sales organization's approach to customer engagements, leading key discussions and positioning Pega as the strategic choice for customer engagement and decisioning solutions.

3. Deployment Support with Business Excellence SMEs

• Participate in critical CDH client deployments, working closely with CDH Business Excellence SMEs to ensure successful implementations meet client expectations.
• As part of this role you will support our Business Excellence SME’s, Consulting and Partners.
• Offer guidance and provide a strategic perspective on deployment best practices, customer success planning, and business impact.

4. Sales Governance and Alignment with APJ Sales Leaders

• Partner with APJ Sales Leaders to establish, maintain, and improve the sales governance framework across the CDH business.
• Regularly review sales strategies, pipeline health, and progress against targets to ensure alignment with overall business goals.
• Deliver insightful reporting (sales forecast) and analysis on CDH program performance, partner ecosystem effectiveness, and key market trends.

Who You Are:

• Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, and customer value management.
• Excellent communication skills and ability to interact with senior business and IT managers within large blue-chip organizations.
• Comfortable working in an entrepreneurial, high-growth growth and pressurized environment
• Able to grasp new technology concepts quickly and think creatively.
• Able to communicate and organize up, down, and across the organization to get desired outcomes.

What You've Accomplished:

• 8+ years selling complex enterprise software solutions to major organizations (or equivalent in a marketing services/consultancy/agency environment)
• Extensive knowledge of the CMO, Retention Executive, Revenue Officer, Next Best Action, predictive analytics, and real-time marketing services and products from an enterprise technology perspective.
• Thorough understanding of the Digital Marketing landscape, including Paid Media & Social.

Pega Offers You:

• Gartner and Forrester Analyst acclaimed technology leadership across our categories of products - Real time decisioning https://www.pega.com/forrester-rtim-2024
• The opportunity to join, contribute to and learn from, the market-leading global team
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company, Family Paid Medical and life insurances.

This role offers an exciting opportunity to manage the development and implementation of comprehensive marketing plans for events and conferences, including direct mail, email, website merchandising optimization, search engines, and social media marketing.

The successful candidate will have the chance to collaborate with a larger marketing team, manage venue and vendors, prepare event budgets, and present event plans to all levels of management.

• Manage comprehensive marketing plans for events and conferences
• Collaborate with a larger marketing team
• Manage venue and vendors

What you'll do:

As an Events Marketing Specialist, you will be responsible for managing the development and implementation of comprehensive marketing plans for various events and conferences. This includes optimizing direct mail, email, website merchandising, search engines, and social media marketing strategies. You will work closely with a larger marketing team to integrate these events into broader marketing campaigns. Your role will also involve tracking web analytics reports and direct mail campaign analyses to enhance website usability and boost conversion rates. Additionally, you will handle the management of venue and vendors, including sourcing, negotiation, payment, and reconciliation. Presenting event plans to all levels of management will also be a key part of your role.

• Develop and implement comprehensive marketing plans for events and conferences
• Collaborate with the larger marketing team to integrate events into marketing campaigns
• Track web analytics reports and direct mail campaign analyses to continuously improve website usability and increase conversion rates
• Manage venue and vendors – sourcing and negotiation of various services and venues required by the event
• Prepare and align event budgets, negotiate with vendors, ensure timely payment and reconciliations
• Present event plans to all levels of management

What you bring:

The ideal candidate for this Events Marketing Specialist position brings along good project management skills with the ability to manage multiple projects simultaneously while providing clear communication of timelines and expectations to team members. You should have the ability to analyze markets and customer needs effectively while developing marketing plans based on those needs. A proficient understanding of website functionality and email marketing best practices is essential. Experience in the development and delivery of different scales of events – virtual, in-person, hybrid – is highly desirable. Excellent interpersonal, verbal, organizational, written communication skills are crucial for this role. Expertise in Microsoft workflow and collaboration software applications - MS Word, Excel, PowerPoint, Sharepoint, as well as Customer Relationship Management (CRM), Event Management and Marketing Automation software applications – Marketo, SalesForce, Cvent is a must.

• Good project management skills
• Ability to analyze markets and customer needs
• Proficient understanding of website functionality and email marketing best practices
• Experience in development and delivery of different scale of events – virtual, in-person and hybrid
• Excellent interpersonal, verbal, organizational, and written communication skills
• Expertise in Microsoft workflow and collaboration software applications - MS Word, Excel, PowerPoint, Sharepoint
• Expertise in Customer Relationship Management (CRM), Event Management and Marketing Automation software applications – Marketo, SalesForce, Cvent

What sets this company apart:

Our client is a globally recognized company that values diversity and inclusivity. They are committed to providing their employees with a supportive work environment where they can grow professionally. They believe in fostering a culture of continuous learning and offer numerous training opportunities for their employees. Their flexible working opportunities and generous pensions contributions make them an employer of choice.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua