Trade Operations Officer

E-CHANNEL SERVICE CENTER OFFICER (call centre -12 mths CONTRACT + 1 mth bonus/ Renewable/Convertible)

My client is a top tier Private Bank.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY FEATURES OF THE POSITION

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

processing locations (SG and HK)

• Process Closure of Accounts and all their related requests

• Support quarterly Periodical Fee processing

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter

parties

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively

• Maintain the knowledge database of the E-Channel Service Centre.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Provide support as a team also for Hong Kong Public Holidays.

SKILLS REQUIREMENTS OF THE POSITION

•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style

•Meticulous and efficient working style

•Ability to work under pressure

•Able to work with minimal supervision and a team player

•Proactive, hands-on, and solutions-oriented

•Good analytical and problem-solving ability

•IT savviness

•Degree with at least 3 years of related banking working experience

•Previous experience in call Centre and/or call back experience is preferred

•Good understanding of Banking and financial products

Salary: $3700- $4000

Work location: One Changi City

Customer Service Officer

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement

2. Sales and Promotion

3. Inquiry Handling

4. Complaint Resolution

5. Documentation

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Join a progressive digital company with plenty of growth opportunities!

We are a MAS licensed fintech remittance company.

The candidate will support the operations functions of the company :-

- Perform regulatory AML/CFT compliance checks and clearances on customers and counter parties

- Perform daily/monthly monitoring of transactions and submission of reports

- Support Customers and Associates in multi digital platforms : wechat, whatsapp, and emails

- Team work with co-colleagues in data postings on googlesheets and in our in house platform system

Where necessary :

- Support operations staff on Start-of-Day and End-of-Day reconciliations

- Support in Daily FX Rates setting

- Support Accounts Payable duties

Requirement:

- Integrity and Loyalty are essential attributes

- Computer Skills in digital chats, Microsoft Office, Googlesheets/Excel, Word, Powerpoint

- Min A level and equivalent

- Min 3 years of work experience in Compliance, Accounting, Auditing or Banking preferred but not a must

- English and Chinese language skills a must

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Key Responsibilities:

• Coordinating shipping processes and working closely with suppliers, customers, and forwarders to meet business needs.
• Handling full sets of shipping documentation and managing bookings for cargo.
• Setting up workflows for various business segments, covering trading transactions, service fees, and royalty payments.
• Assisting with internal applications, reporting, and tracking key areas like overdue payments, credit lines, and contract collections.
• Supporting the team on initiatives for new trading business development.

Requirements:

• Diploma in any discipline.
• Minimum 2 years of experience in freight forwarding, supply chain, or a related field.
• Strong proficiency in Microsoft Excel and documentation handling.
• Effective communication in English and Mandarin, with the ability to liaise with Chinese suppliers.
• Able to work both independently and as part of a team.
• Knowledge of SAP or MUGEN system is advantageous.

What We Offer:

• Opportunity to work in a global trading environment with a reputable company.
• Collaborative and supportive work culture.
• Career development opportunities in a growing industry.

Apply today to join a team dedicated to operational excellence!

Submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 | Registration No. R1108261 (Tan Li Tze)

Please note that only shortlisted candidates will be notified

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

We are a herbal company, require muslim personnel to join our halal team.

Job scope:

- Endorsement of incoming goods

- Simple job packing or administrative assistant

- Provide assistance in Halal matters

Only Muslim personnels with HCA certifications need to apply. Part-time / full-time.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Position: Billing officer

Work days: 5days

Location: Jurong East

Working Days & Hours: Monday to Friday 8.30am to 5.30pm

Salary : $2,200 - 2,500

Job Responsibilites

• Billing and invoicing
• Perform day to day billing operations
• Generate invoices for posting to customers
• Oversees and manage billing schedules and prompt issurance to meet both customer expectations and company requirements
• Verify invoice details, by cross referencing with customer's signed contracts/ quotations to ensure accuracy, and proactively address anu discrepancies or errors to compliance with agreed terms.
• Interact with internal and external customers on rates and charges disputes
• Maintain and update accurate records of billing transactions within the system
• Provide accounting support
• Monitor customer accounts for non-payments , delayed payments, or irregularities and take appropriate actions
• Other duties as assigned

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

As a Personal Loan Officer, you will guide clients through the personal loan application process, providing expert advice and personalized financial solutions. Your role combines customer service with financial consulting, making it ideal for someone who enjoys helping people achieve their financial goals while growing their career in a supportive environment.

Key Responsibilities:

• Assist clients in understanding personal loan products and determine the best options based on their financial needs.
• Provide accurate and comprehensive information on loan terms, conditions, and repayment schedules.
• Manage the loan application process from start to finish, including documentation and initial credit assessments.
• Ensure all loan applications meet company policies and regulatory requirements, collaborating with the compliance team as needed.
• Coordinate with relevant departments to ensure prompt approval and disbursement.
• Build and maintain strong, trusting relationships with clients through ongoing communication and support.
• Address and resolve client inquiries or issues in a timely and professional manner.
• Proactively reach out to potential clients, promote loan products, and encourage referrals from satisfied clients.
• Meet monthly targets for loan disbursements while upholding a commitment to responsible lending practices.
• Maintain detailed and accurate records of client interactions and loan statuses.
• Ensure full compliance with Singapore’s money lending regulations and company policies.
• Working with Collections manager for debt recovery

Requirements:

• More than 5 years of relevant experience with a proven track record in a financial or lending environment.
• Knowledge of Singapore’s lending regulations is a plus
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Proactive and goal-oriented with strong problem-solving abilities.
• Positive attitude, resilient, and willing to learn and adapt in a fast-paced environment.
• Detail-oriented with good organizational skills for managing multiple applications.

What We Offer:

• Competitive Compensation: Attractive base salary plus performance-based incentives.
• Guaranteed Monthly Commission payout
• Career Growth Opportunities: We invest in your growth with continuous training and potential for advancement within the company.
• Supportive Work Culture: Join a collaborative and friendly team that values integrity, transparency, and work-life balance.
• Referral bonus if you refer the right candidate to apply for this position and if the candidate is successfully hired.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The laboratory headed by Dr. Marco Vignuzzi is leading cutting-edge virology and antiviral and vaccine therapies. We are seeking a motivated and fast learner to participate in projects involving the development of RNA therapeutics.

Job Description:

• Produce and assay RNA using techniques such as in vitro transcription, qPCR, and next generation sequencing
• Perform molecular biology assays such as molecular cloning and Western blots
• Perform irological assays in cell culture for a wide variety of RNA pathogens, including chikungunya virus, Zika virus, dengue viruses, enteroviruses
• Perform meticulous recordkeeping and draft reports and presentations to collaborators
• Oversee daily laboratory activities and help manage the lab’s routine admin duties
• Help new students and postdocs settle into the lab, transfer techniques to them, and participate in their research
• Ensure safe technical practices and procedures

Job Requirements

• Bachelor Degree in Biomedical Sciences, Biochemistry, Life Sciences, Biological Sciences, Infectious Diseases, Microbiology, Immunology, or related field
• At least 3 years wet lab experience and relevant experience in molecular biology and in cell culture
• Experience with RNA techniques (RNA extraction, qPCR, next generation sequencing, northern blotting) is preferred
• General lab skills in molecular biology (cloning, PCR)
• Highly motivated and able to work independently and multitask
• Team player with good interpersonal skills
• Good spoken and written communication skills
• A strong desire to constantly learn and acquire new skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Working Location: Mapletree Business City
• 5 Days Mon to Fri 9am to 6pm
• Salary: $2500

Responsibilities:

• Do follow ups calls to clients
• Assist them to submit their applications through bank system
• Follow up pending documents with clients and processing team
• Submit end day report to the management
• Objection handlings
• Work closely with relevant departments to resolve clients’ issues and concerns
• Products and systems training will be provided
• Training provided

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The laboratory headed by Dr. Marco Vignuzzi is leading cutting-edge virology and antiviral and vaccine therapies. We are seeking a motivated and fast learner to participate in projects involving the development of RNA therapeutics.

Job Description:

• Produce and assay RNA using techniques such as in vitro transcription, qPCR, and next generation sequencing
• Perform molecular biology assays such as molecular cloning and Western blots
• Perform irological assays in cell culture for a wide variety of RNA pathogens, including chikungunya virus, Zika virus, dengue viruses, enteroviruses
• Perform meticulous recordkeeping and draft reports and presentations to collaborators
• Oversee daily laboratory activities and help manage the lab’s routine admin duties
• Help new students and postdocs settle into the lab, transfer techniques to them, and participate in their research
• Ensure safe technical practices and procedures

Job Requirements

• Bachelor Degree in Biomedical Sciences, Biochemistry, Life Sciences, Biological Sciences, Infectious Diseases, Microbiology, Immunology, or related field
• At least 6 months wet lab experience and relevant experience in molecular biology and in cell culture
• Experience with RNA techniques (RNA extraction, qPCR, next generation sequencing, northern blotting) is preferred
• General lab skills in molecular biology (cloning, PCR)
• Highly motivated and able to work independently and multitask
• Team player with good interpersonal skills
• Good spoken and written communication skills
• A strong desire to constantly learn and acquire new skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.