CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

Key Responsibilities:

● Begin the Relationship: As the first point of contact for future Enterprise clients, you will

enthusiastically explain CleverTap’s vision, pinpoint opportunities, and generate

interest. Through lead-generation activities and cold-calling, you will prospect, educate,

qualify, and develop sales-ready leads and opportunities.

● Customer and Industry Knowledge: Customers are at the heart of everything we do. As

the first point of contact for future Enterprise clients, you will be building rapport

through strategic outreach and a well-rounded customer and industry knowledge.

Researching customers’ business and staying informed on industry trends will be keys to

your success.

● Collaborate with Team Members: You will collaborate with your team and Sales

Executives to pursue opportunities, recommend appropriate follow-up actions, and

schedule qualified meetings. Communicating via Zoom and Slack is critical to

maintaining a high-level of collaboration and clear communication within the team.

● Growth and Development: Our team has an aversion to complacency. We are always

looking to improve both individually and as a team. Being open to and implementing

feedback will be a critical success factor in this role and at CleverTap. As you become

more comfortable in the role, you will help evolve our demand generation strategy and

tactics.

In the first week, expect to:

● Onboard and integrate into CleverTap.

● Learn CleverTap’s model, our value proposition, and our story.

● Work with cross-functional teams to understand how you can utilize our incredible

global team to build client relationships and drive success.

● Learn the breadth of CleverTap’s impact on the world’s largest companies.

● Grasp the importance of the BDR function to the success of CleverTap.

● Understand our sales method and our selling process to set you up for success.

In the first month, expect to:

● Set MBOs Monthly Business Objectives with your manager & determine your ideal

career path at CleverTap (whether sales executive, marketing, or other).

● Complete our personalized sales training program, complete with mock calls, cold calls,

and role-play scenarios.

● Learn how to use Saleforce.com CRM, as well as other SaaS outreach tools (Outreach,

Zoominfo, SalesNavigator).

● Be integrated into your pod and partnered with Enterprise Sales Executives and GTMs

per management’s directive and be ready to start targeting strategic accounts.

● Learn the process for outreach, including calling, emailing, and LinkedIn messaging.

Implement an outreach process and hit 1-month objectives.

● Learn how to analyze industry drivers, business problems, and target buyers.

In the first three months, expect to:

● Become fully ramped into the BDR team.

● Uncover new opportunities and target accounts that result in revenue-generating

engagements for CleverTap.

● Hit call/email quotas and fully ramped objectives.

● Become proficient in using our SaaS tools.

● Learn how to maintain excellent data integrity in Salesforce.com.

In the first six months, expect to:

● Continuously hit fully ramped quotas and objectives.

● Assist with training and onboarding new BDRs.

● Build new and existing client relationships, expand CleverTap’s partnership with new

and existing. accounts, and continue to execute account plans.

● Suggest, implement and experiment with new lead and demand generation activities.

In the first year, expect to:

● Have built a portfolio of net new accounts from the strategic account list.

● Become a mentor to new members of the team, helping them learn about CleverTap,

our model, and how proper business development practices can improve relationships

and increase revenue.

● Continue to expand your portfolio of accounts, accelerate growth in existing accounts,

and use the full suite of capabilities CleverTap has to offer.

● Hit 100% of personal target monthly critical metrics and be promoted to Senior.

● Set MBOs with the manager for promotion to a closing role.

Key Requirements:

● Experience: At least 3 years of B2B sales experience, preferable in a SaaS-based product

company.

● Linguistic Mandate: Proficiency/Expert in Arabic speaking

● Knowledgeable: Broad understanding of business challenges encountered by enterprise

clients.

● Critical thinking: Critically think through the challenges clients face to create new

opportunities.

● Perseverance: Be relentless and push towards your goal.

● Passion: A sense of enthusiasm and ambition to succeed in this role, as it can be difficult

if you hate rejection.

● Curiosity: A desire to understand people, their problems, their companies, and

industries.

● Conscientiousness: What we’re doing is not a simple SaaS sale, but discussions may get

technical. Understanding sophisticated issues and explaining them to clients is

important.

● Motivated: Be highly motivated and continuously strive for personal and professional

improvement.

● Resourceful: Think about target accounts as your own business - we want self-starters

who are passionate about hunting for new accounts, and who thrive with the freedom

and accountability of leading their portion of the business.

● Proactive: Understand our mission and do the work required to drive us to that goal,

through following a process and also being creative.

● Communication: Communication is the lifeblood of relationships both internal and

external to CleverTap. Reflect excellent communication in all forms, across a wide

variety of personality types, roles, and geographies.

● Team: Nothing we do is done in isolation. Success depends on your ability to work as a

team both within CleverTap and within your client accounts.

● Ownership: Exhibit ownership of accounts, successes, and failures.

● Problem Solver: We are a distributed company so life throws in minor challenges

beyond the primary problems this role is meant to solve. Must have the ability to take

those in stride and persist despite setbacks.

● Priorities: The nature of this role requires that you understand the priorities and

timelines associated with each of your accounts and execute appropriately with those in

mind.

● You don’t take yourself too seriously; you have a sense of humor and are comfortable

with sarcasm. This position does sit on our Sales teams, after all.

Measures of Success:

● Qualified leads

● Funnel size

● Conversion rates

Reporting Relationship:

● Reporting to: Director - BDR

● Direct Reports: None

Key Competencies:

● Functional: Mobile marketing expertise, Martech understanding, Result oriented

● Behavioral: Problem Solving, Consultative selling, Communication and presentation

skills, Negotiation Skills

Why join us?

● Be a part of a global growth-stage startup

● Work in a fast-paced, dynamic environment where your contribution matters

● You are passionate about technology and its impact on the high growth mobile

technology space

● Innovate at scale, with learning opportunities

What is working at CleverTap like?

● Work, performance, and results are real sources of happiness in addition to the fun of

working with and celebrating success with an exceptionally talented team

● Accountability and driving outcomes is the key to success

● Your career here is limited by you and nothing else

● Teamwork trumps individual success

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Convertium is a full-spectrum digital agency. Since 2001, we have been helping clients solve business problems with User-first thinking and web solutions.

The Digital Technology Manager (DTM) coordinates Convertium’s web technology team to deliver best-in-class thinking, planning and execution of digital solutions.

This role requires expansive interest and skills in a broad range of digital technologies, including frontend and backend development, web infrastructure, and cybersecurity. Besides team coordination, the DTM is involved with solutioning and consultanting.

People management and mentoring skills are important. You will be working with a diverse team of web technologists, including frontend and backend developers, web operators, and QA specialists.

Expect to work on a wide range of clients' industries, including financial services, automotive, education, hospitality, and government. This is a client-facing role.

The DTM reports to the management supervisor of the Web Technology practice.

Only short-listed candidates will be contacted.

Required Skills & Knowledge

• Web programming (Java and/or .NET)
• RESTful (or Web Services or API)
• Client-side scripting and web mark-up (HTML5, CSS, JavaScript)
• System architecture (hosting, network, hardware and software)
• Software development methodologies and programming best practices, including standards-based coding
• Enterprise CMS (Adobe Experience Manager (AEM), Sitecore, Kentico, etc)
• Load testing (e.g. JMeter) and web security penetration testing tools (e.g. OWASP).
• Code versioning – Git (e.g. BitBucket)
• Coaching, mentoring, and cultivation of direct reports
• Client partnering
• Strong command of spoken and written English

Job Summary

The Internal Audit and Compliance Manager plans, manages, and performs audits, including determining audit objectives and scope, identifying and assessing risks, developing time budgets and audit programs, and ensuring compliance with Internal Audit work paper standards for each audit.

The Role

• Set up internal audit framework and assist in the development of appropriate audit programs
• Assess and carry out risk-based audits and reviews of the Group’s systems, policies, arrangements, and procedures to assess whether the internal controls are adequate and effective. Work with management to identify root causes and develop practical and acceptable solutions to address issues or gaps identified.
• Schedule, plan, and complete assigned audit assignments as per the approved audit plan.
• Perform and complete all audit work and work papers in accordance with internal audit professional standards.
• Draft audit reports to make recommendations and suggest corrective actions which are operationally practical, effective, and efficient.
• Present findings and recommendations to Senior management.
• Conduct thorough follow-up of corrective action plans before due dates to ensure remediation is implemented on time.
• Maintain an awareness of trends and “best practices” in the internal audit and hospitality industry.
• Perform or assist in the performance of special reviews at the request of management.
• Support the company in its continuous effort of enhancement and modernization of its internal audit approach, including the use of audit systems, technology, and data analytics.
• Contribute to other assignments such as control self-assessment rollouts and follow-up/review of the completed self-assessments.
• Conduct training to hotel team on internal audit processes and procedures including but not limited to self-assessment as well as sharing latest update on internal audit development.
• Other duties assigned as necessary.

Talent Profile

Qualification

Bachelor’s Degree, preferably in Accounting / Finance / Business Management or related disciplines.

Candidate with professional certification such as CPA, CIA, ACCA, or equivalent qualification is preferred.

Work Experience

Minimum 5 years of hotel internal auditing experience or hotel finance experience.

Technical Skills

Excellent written and spoken English and Mandarin are required.

Good knowledge and practical experience about risks, internal controls, data analytics, risk management, governance, audit techniques and methods

Analytical thinker with strong conceptual and problem-solving skills.

Meticulous attention to detail with the ability to multitask.

Ability to work independently under pressure and meet deadlines.

Strong interpersonal and communication skills.

Fast learner with a willing attitude, resilience, and a team player with strong work ethic.

Kindly be informed only shortlisted candidates will be notified.

As Manager at Arthur D. Little, you are expected to lead the successful accomplishment of the assignments for our clients.

The Manager’s role includes:

· Structure the overall mission in line with the client’s issues and needs

· Conducts issue analysis proficiently with Principal/Partners’ supports and generates hypothesis for entire project

· Provide clear, focused support and expertise to your team in structuring and solving problems

· Manage the workload while coaching team members to ensure a successful delivery

In addition, you are also expected to engage in business development activities to further grow our business.

Therefore, you will:

· Build relationships beyond project assignments and support/develop opportunities for future business especially with Japanese clients looking into expanding beyond East Asia.

· Plays an important role in shaping the agenda of middle client management

· Propose compelling solution tailored to the client leveraging Arthur D. Little’s assets, capabilities and expertise

Job Requirements:

· Strategy consulting experiences, preferably with global firms

Proven record of high performance and substantial achievements in your past positions

· Deep industry expertise and demonstrated leadership, analytical and problem solving skills

· Demonstrated ability to work collaboratively in a team environment as well as independently

· Entrepreneurship to break new ground, and eager to take personal risks in working environment

· Excellent business communication skill in English and Japanese

· Willingness to travel for team and client meetings

Skills & Competencies (eg: programming, problem solving, and marketing) :

· Exceptional problem-solving skills, broad industry knowledge and sharp business acumen

· Excellent business communication skill in English and Japanese

· Broad and in-depth understanding and knowledge in Energy & Utilities and/or Consumer Goods & Retail industry

· Entrepreneurial, proactive and team-oriented

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible as part of the pre-opening team.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Job Description:

New Business

• Support MD on acquiring new media opportunities to grow and entrench the company’s market leader position strategically.
• To achieve this, the KPIs include:

1. Writing winning proposals with compelling arguments, meaningful insights and measurable action plans
2. Assisting in participating tenders, answers Requests for Proposals (RFP)
3. Ensuring our proposed advertising programs comply with regulatory guidelines whilst meeting market demands.
4. Coordinating with internal stakeholders for essential details to make winning offers

City Relations

• Play a key role in

1. building and strengthening relationships with government concession partners through professional servicing, responsive, prompt, and reliable communications.
2. establishing good relations with relevant regulatory authorities for consult on policies/regulations governing outdoor advertising.

• Responsible for managing government advertising concessions which includes day-to-day activities such as

1. facilitating campaign approvals
2. applying for BCA licensing
3. making prompt communications to key stakeholders
4. making accurate and timely monthly sales reports
5. conducting site checks as necessary to ensure fulfilment of contractual obligations

• Collaborate closely with internal teams to meet contractual obligations including but not limited to:

With Project and Operations teams

1. deliver quality design and safe implementation of media assets
2. ensure safe maintenance operations and consistent service standards
3. attend monthly meetings with government partners and preparation of meeting minutes
4. accurate and timely submission of routine reports such as sales and maintenance operations reports, etc

With Sales and Production teams

1. ensure campaigns are in line with government partners’ guidelines and creative executions meet safety requirements.

Essential Criteria:

• Bachelor's degree in Business or Marketing
• Minimum 2-3 years in Account Servicing or Business Development role in the Advertising and Media industry
• Proven track record in winning and retaining businesses
• Excellent ability to write and present clearly and succinctly
• Excellent ability to build rapport and grow partnerships

Desirable skills / Knowledge:

• Good Knowledge of Outdoor Advertising industry is a plus
• Has a passion for Advertising and keen interests in how Advertising Technologies (Adtech) can shape the future
• Well-versed in MS Office & Power BI

Desirable Criteria:

• Thrive in a fast-paced environment and results-oriented culture
• A proactive attitude, with the ability to use initiative and be flexible
• Good drive and determination
• Commercial awareness
• A willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism
• Effective teamworking skills

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026