About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Responsibilities:

Overseeing all aspects of event planning, from conception to execution

Provide support and guidance by ensuring all questions and concerns are addressed
Develop and maintain lasting customer relationship by anticipating and meeting company's needs
Leverage and cultivate existing partners relationships by maintaining current contact with clients
Actively networking, meeting, and greeting potential partners

Requirements:

3 - 4 years of experience in event planning

strong organizational and communication skills

proficiency in project management software

A bachelor's degree in hospitality management, marketing, or a related field is often preferred.

Job Summary

We are seeking a Test Specialist to join our client's Customer Digital team to support the Test Plan and Test Execution as well as to gather user insights, ideas to streamline into system design that balances customer needs, business constraints & technological challenges.

Mandatory Skill-set

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 3 years of experience in conducting A/B testing and multivariate testing using Website Optimisation tools;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Strong interest in the area of web and user application design ( UI / UX );
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Experience leverage data-driven insights to enhance user experience and website performance;
• Experience with user interface design patterns and standard User-Centered Design methodologies;
• Familiar with the latest interface design and user experience trends and best practices;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desired Skill-set

• Certifications in VWO.

Responsibilities

• Involved in gathering, developing and implementing A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Work closely with cross-functional teams, product owners and project team to understand business objectives and translate them into test hypotheses;
• Involved in the Test Planning and Test Execution and drive insights to enhance website performance;
• Identify areas of improvement on the website through ongoing analysis, feedback loops, and industry best practices;
• Collaborate with UX/UI designers and content owners to design, develop and optimize wireframes, user journeys based on the various test outcomes;
• Involve in identifying and troubleshooting UX problems;
• Share regular reports on test performance, providing clear and concise information on key metrics and insights;
• Ensure consistent style guide throughout the sites with appropriate design changes in accordance to corporate branding.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

The Educational Software and Technology Specialist will be responsible for implementing and supporting technology solutions to enhance the learning experience for students and educators. This individual will collaborate with teachers and staff to integrate software and technology tools into the curriculum, provide training and support, and ensure effective implementation of educational technology initiatives. The ideal candidate will have a strong background in educational technology, experience with software applications, and a passion for using technology to support student learning.

Good start for your career advancement!

Location: Buona Vista

Duration: 3 years contract

Salary up to $5,000

Responsibilities:

• Design, develop, and test software applications and tools for educational purposes
• Test educational software, technology, and learning applications for usability, functionality, and performance
• Collaborate with software developers and product managers to address and resolve issues
• Troubleshoot and resolve technical issues related to software and technology platforms
• Stay up-to-date on the latest trends and advancements in educational technology and software development
• Provide training and support to educators and students on how to use software and technology effectively
• Assist with the integration of new software and technology solutions into existing educational systems
• Conduct research and analysis to identify opportunities for improvement and innovation in educational software and technology

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in software development and technology solutions, preferably in the education sector
• Proven experience in software testing, preferably in educational software or technology
• Strong understanding of testing methodologies, tools, and techniques
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Job responsibilities

• Lead and provide guidance within the AML TM Team, providing strategic direction and expert guidance.
• Oversight of day-to-day TM alerts/matters and monitor aging status of TM alerts. Vigilantly monitoring TM Team timelines to ensure prompt and accurate alert reviews
• Monitor and analyse banking transactions and customer activities with bank systems. Identify suspicious patterns, unusual behaviour, and high-risk activities that may indicate money laundering, fraud, or other illicit activities. Review and document findings, including detailed analysis with supporting evidence.
• Conduct investigations on identified suspicious transactions or activities.
• Filing of STRs to SONAR, ensuring compliance with regulatory reporting obligations and timelines
• Prepare and present insightful Management Information System (MIS) reports for internal and/or regulatory related reporting.
• Annual review of transaction monitoring parameters and thresholds.
• Enhance and optimize the design and management of transaction monitoring rules and processes, tailored to meet the needs of our evolving and diverse client base.
• Stay abreast of the latest regulatory developments in transaction monitoring and ensure our processes align with industry-leading practices and regulatory guidelines. Proactively prepare for and navigate regulatory audits to ensure our TM framework and processes remains compliant.
• Foster a collaborative approach within AML Team and other departments within the Bank.
• Support AML Team in the execution of ad-hoc key AML/ CFT matters where required.

Requirement

• Diploma/ degree holder with minimum 10 years' experience in Transaction Monitoring and/or Anti-Money Laundering (AML) and Countering Terrorism Financing (CFT) in a digital SME/Corporate banking environment. Additional certifications in anti-money laundering (AML) will be advantageous.
• Team lead or managerial experience will be advantageous.
• Proficiency in the Singapore AML/CFT regulations and guidelines
• Ability to organise and prioritize workload, support and motivate the team in delivering all commitments on time
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
• Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is a prominent investment management firm, currently seeking a highly skilled regulatory compliance professional to join the team. This will be on a 6-month contract basis for a start, with the potential to extend or convert into a permanent role. This is an excellent opportunity for candidates from consulting firms or sell-side companies to move into the buy-side sector.

Responsibilities:

As a compliance specialist, you will play a crucial role in assisting on internal compliance programs, utilising various systems for regulatory reporting and monitoring, coordinating with various fund entities on trade reporting, information requests, MAS submissions and facilitating client onboarding. You will also conduct assessments, reports, and advise on regulations to fulfil the company’s compliance obligations.

Requirements:

The ideal candidate should come with a Bachelors’ Degree with at least 3 years of working experience in the compliance space. Prior knowledge of the relevant regulatory frameworks such as MAS reporting and familiar with Compliance Management Systems (CMS) would be ideal. Someone who is organised, efficient and have high attention to detail and accuracy is preferred as well.

To Apply

Those interested, kindly click "Apply". Alternatively, interest and referrals to [email protected]

Reg: R2095759 | Lic: 116S8060

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for day to day purchasing operation.
• Create purchase requisitions and purchase orders for non-technical items.

Requirements:

• Diploma and above
• At least 1 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Your new company

You will be working for a reputable market leader in the healthcare technology specialization who is looking for a Compensation & Benefits Associate Manager/Manager to be based in Singapore. With demand increasing, it is seeking to expand and grow a team of people who have a strong passion to be the change driver in Compensation & Benefits.

Your new role

Primary Responsibilities:

• In this role, you will have the following key responsibilities for the company’s base compensation, short-term incentives, long-term incentives, health and welfare, pension, wellness, mobility, relocation, perquisites, recognition, and other total rewards programs

• Evaluating and modifying existing compensation and benefits programs, policies, and procedures to attract, motivate and retain talent.

• Developing and implementing new compensation and benefits programs, policies, and procedures.

• Conducting regular benchmarking and market analysis to stay up to date with industry trends and ensure our programs and practices remain competitive.

• Manage and execute annual salary review exercise, performance bonus, appraisal, promotion, and job evaluation exercises.

• Supporting the HR team with talent management activities.

• Partner with the Business to educate them and their managers on the mobility process, procedure, tools & company guidelines.

• Drive continuous improvements to C&B strategy, processes, and training, based on experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization.

• Payroll is outsourced to a third-party vendor, but you will be supporting the administration portion and be involved in general activities such as recognition programmes, welfare programmes and other ad-hoc requests.

Requirements:

• Bachelor's degree in human resources, business administration, finance, math, or related field.

• Minimum of 5 years of experience in compensation and/or benefit program management; strength in employee compensation preferred.

• In-depth knowledge of compensation and benefits regulations and compliance requirements.

• Strong analytical and problem-solving skills, with the ability to analyze complex data and make data-driven compensation and benefits recommendations.

• Excellent communication and interpersonal skills, with the ability to effectively communicate compensation-related information to HR, management, and employees.

• High level of integrity and ability to handle sensitive and confidential information.

• Proficiency in Microsoft products required, working knowledge of SAP Success Factors will be preferred.

What you need to do now

· If you or someone you may know may be interested in this opportunity, please do contact me on the details below for more information or send me your CV to apply now via email at [email protected]. Alternatively, if this job opportunity is not relevant to you, feel free to share across your updated CV to have a confidential discussion on the relevant openings based on your skillsets and expertise.

EA Reg Number: R22106488

EA License Number: 07C3924 | Company Registration No: 200609504D

We're Bloomberg. From the largest sell-side institutions right through to the two-person hedge fund - we're an integral part of the financial markets workflow in every corner of the world. We provide our users with up to the millisecond market moves and analytics as well as connecting them with their counterparts and the wider community of 350,000 Bloomberg Terminal subscribers.

Our Sales teams are industry renowned for their subject matter expertise and platinum service levels. You'll have industry renowned training, not just when you join us, but continually throughout your career here. Just like we invest in our products, we invest in our people. It gives us the edge.
The Team:

Customer Account Management Support (CAMS) assist Enterprise Sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed understanding of Bloomberg processes and procedures, CAMS can act in an advisory role to identify opportunities to improve internal efficiency and to enhance the client's experience. CAMS is a liaison between the customer, sales, and other internal groups; we follow-up with customer concerns and objections, and navigate them through to resolution. All whilst supporting company initiatives and maintaining excellent customer support.

The department is an exciting next step for somebody who excels at problem solving and project management, has strong communication skills, and who enjoys working directly with internal stakeholders and external clients. A passion for client relationship management and the ability to build a strong internal network within Bloomberg is crucial to be successful in this role.

As a CAMS representative, you will look after your own group of Sales teams and you are encouraged to be independent in this area by looking for ways to grow their business and educate their teams.

We’ll trust you to:

• Serve as a liaison between customers, financial product sales and all Bloomberg operational departments addressing customer requests
• Take ownership of escalated customer issues and bring them to resolution
• Analyze complex issues and formulate next steps and a clear path forward
• Collaborate with and influence internally various stakeholders and subject matter experts across business functions and levels
• Support projects around company initiatives and sales with ad-hoc reporting and requests
• Manage multiple projects at a time, while maintaining sharp attention to detail
• Think out-of-the-box in finding new solutions
• Identify opportunities to improve efficiencies and/or enhance the customer experience

You'll need to have:

• 3+ years of experience working in a Financial Services or Financial Technology company
• Previous support experience in a client facing environment (sales support, customer support, etc..)
• Experience managing multiple sales oriented projects
• Experience working with a wide range of internal teams and departments (i.e. legal, COO, sales, technical support, etc..)
• Strong organizational skills and attention to detail
• Tenacious and creative problem solving skills
• Self-starter with the ability to take a proactive approach in their role
• Strong presentation and communication skills in English
• Demonstrated continuous career growth within an organisation
• Bachelor’s degree or degree-equivalent qualifications

We'd also like to see:

• An interest in developing a career within the financial markets industry
• Demonstrated experience delivering high quality customer support experiences to clients
• Additional Asian language skill, for supporting our teams and clients across the APAC region

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/.

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected](Europe, the Middle East and Africa), or [email protected](Asia-Pacific), based on the region you are submitting an application for.

Company Description

Our client is one of the largest synthetic and steel wire rope sling manufacturers in the world with rigging facilities in Singapore (HQ), Malaysia, United Arab Emirates and Indonesia. Their mission is to build the largest synthetic and steel slings the world’s heavy lift industry demands; to the highest quality standards; as well as to be a trusted solution provider in any industry that requires our services and products related to their rigging, lifting and mooring needs.

Roles & Responsibilities

• To handle and support all purchasing activities for HQ and regional offices, supplier management, gather quotations for internal sales colleagues and, coordinate on all import shipments.
• To negotiate with existing vendors for better pricing, delivery lead-time and develop new supplier business relationships. Establish consignment contracts with suppliers for cost efficiency.
• Generate and organize reports for authorized signatory approvals.
• Perform cost-price value analysis and implement cost reduction programs with existing suppliers and consignment stock.
• Purchase of consumables, equipment and spare parts etc. from local or overseas vendors.
• Establish and negotiate prices and contracts with suppliers for cost effective and good quality corporate goods and services.
• Liaise and follow up with suppliers for any discrepancies issue.
• Coordinate all import shipments from suppliers to headquarters and overseas branch offices.
• Ensure shipping document accuracy with suppliers and freight forwarders and comply with import rules and regulations.
• Ensure all documents are in proper order and submit promptly for accounting and audit purposes.
• Support logistics team for 3rd party out-sourcing activities.
• Must include colleague from same department in all correspondence such as email to keep them informed of all ongoing status.
• To be able to cover colleague from same department job if they are on leave/absence without any issue.
• Update the status of all order in the shared folder, must be up to date at any time.
• Work as a team and consistently communicate with colleague on all matters.
• Dropship shipment from supplier directly deliver to customer, must inform Sales OP/ Logistics in advance to prepare delivery order.

Working location : Short walking distance from Redhill MRT station

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for a Research Associate position in the Department of Synthetic Biology Translational Research Program, Yong Loo Lin School of Medicine. Appointments will be on a 1-year contract in the first instance, with the possibility of extension.

Purpose of the post

The Research Associate (RAssoc) will be working closely with the Principal Investigator and a team of researchers on bioprocessing and downstream process development. The RAssoc’s principal role will be to assist in method development and process optimization for research projects requiring bacterial and yeast fermentation as well as provide technical support and training to laboratory users.

Main Duties and Responsibilities

The Research Associate is expected to:

1. Design and execute fermentation experiments to optimize the production of target compounds/proteins.
2. Develop and scale-up bioprocesses for the cultivation of microbial strains (bacterial, conventional and non-conventional yeasts) from benchtop to pilot scale fermentation.
3. Conduct process optimization studies to improve fermentation performance, yield, and productivity.
4. Lead efforts in developing scalable downstream processes, including but not limited to filtration, chromatography, and other purification techniques.
5. Collaborate with cross-functional teams to ensure seamless integration of strain engineering to fermentation and downstream processes.

Main Duties and Responsibilities

1. Analyse data from fermentation and purification experiments, interpret results, and present findings to the team.
2. Troubleshoot and resolve any issues that arise during fermentation or purification processes.
3. Develop and maintain standard operating procedures (SOPs) and ensure adherence to good manufacturing practices (GMP) and safety guidelines.
4. Stay updated with the latest advancements in bioprocessing and downstream purification technologies and apply them to enhance processes and productivity.
5. Provide technical expertise and support to team members and contribute to the overall success of the group’s translational projects.

Qualifications

The applicant should:

• Masters in Chemical/Biochemical Engineering, Biotechnology, or a related field.
• Proven track record of successfully optimizing and scaling-up fermentation processes for the production of compounds/proteins.
• Expertise in downstream purification techniques, such as filtration, chromatography, and other purification techniques.
• Hands-on experience with various bioreactors, fermenters, and other bioprocessing equipment.
• Strong understanding of safety protocols in bioprocessing.

Qualifications

• Proficiency in data analysis, statistical tools (JMP), and design of experiments (DoE) for process optimization is an advantage.
• Preferably have experience with process simulation and modelling.
• Be able to work both independently and in teams.
• Demonstrates an investigative nature and is attentive to details.
• Demonstrates an ability to lead and mentor junior team members.
• Passion for innovation and staying updated with the latest trends in bioprocessing.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Ms Suhana Sulaiman, at [email protected]

Application

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations and full contacts of 3 referees) by 29 February 2024

The Financial Solutions Knowledge Group (FSKG) insures the training for all Bloomberg salesforce and user support worldwide. The team strategizes together with senior management in order to design, organize, schedule and execute trainings so that our clients can be served in the best possible way by the most knowledgeable representatives.

Our Team:

We train, mentor, and support new hires and experienced reps in Bloomberg Customer and Technical Support teams.

First impressions can make or break a client's perception of an organization. This is why our Bloomberg Customer Support team is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

Bloomberg’s Technical Support team is responsible for deploying and supporting Bloomberg’s variety of products and services. The team requires the best in technical troubleshooting and project management.

What’s The Role:

Our team is looking for a hardworking and technically motivated Customer Support Training Specialist to join the team at the Singapore office. As part of the Training team, you'll be responsible for all matters related to developing/maintaining skills and knowledge vital to the success of our Customer Support employees. From the day they join Bloomberg you will help them build technical knowledge to help foster their careers across our firm. Your involvement starts from the design and development of the relevant materials, which will be suitable for either instructor-led, e-learning, or self-directed learning activities. You will consistently link the training to business performance and ensure that your solutions are effective, scalable globally and aligned with our department priorities. In addition, you will play a crucial role in shaping the development and roll-out of new initiatives and enhancements from their early stages through to implementation. You are a self-starter who is comfortable working independently, whilst collaborating closely with a team.

We'll Trust You To:

• Train, mentor, and lead new hires across the entire Customer Support Department
• Plan, design and implement effective advanced trainings and workshops deliberately tailored to our department’s needs, incorporating industry and market trends
• Deliver classroom, blended, and virtual programs
• Use training related software packages
• Conduct regular needs analysis to establish knowledge gaps and future training needs
• Collect training feedback and measure training success and business impact
• Spearhead incorporation of new workflows and tasks and contribute expertise on department processes and workflows, whilst constantly looking for improvement opportunities
• Establish strong global relationships and work collaboratively with the FSKG team to create standard methodologies and build meaningful trainings
• Be an epic colleague - communicate and work closely with stakeholders such as Business Leaders, SMEs, Strategy and Analytics Team and Engineering on a cross-regional basis
• Be flexible to department needs, able to adapt to changing priorities and conditions and be detail oriented for projects or research as required

You'll Need to Have:

• Demonstrated experience of Bloomberg's Terminal software or Bloomberg Professional Solutions
• At least 1 year of experience in a customer support role covering financial institutional clients
• Demonstrated experience in project management
• A dynamic approach and real passion for delivery of training with a relentless desire for continued learning
• Strong customer focus and technical aptitude with an outstanding level of customer service
• Strong presentation and communication skills (both verbally and in writing)
• Attention to detail with excellent prioritization and time management skills
• A talent for managing without authority, influencing up and networking
• Ability to learn new technologies and workflows quickly and adapt to ever changing work demands with a desire to expand your technological expertise

We'd Love to See:

• Experience in training facilitation (in-person and virtual), design and training related qualifications
• Experience motivating others and a track record of leading by example
• Your innovation in enhancing training materials and facilitation and a constant drive for process and workflow improvement
• Strong Microsoft Office skills
• Proficiency in a content authoring tool, preferably Articulate 360
• Demonstrated continuous career growth within an organisation
• Fluency in both written and spoken English
• Bachelor’s degree or degree-equivalent qualifications

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Job Description

Global Category Manager – Professional Business Services

Functional overview

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.

Job title

Global Category Manager - Professional Business Services

Qualification criteria

· University degree, preferably in Business related field (master's degree preferred)

· Proficiency in English

· 7+ years of professional experience, whereof 4+ years in procurement

· International experience from multinational company

· Experience from an above-market role

· 3+ years of proven managerial experience

· Procurement platform/-s experience

· Advanced knowledge of MS Office Suite

Reporting to

Global Category Director

Main interfaces

Internally

Senior leadership teams across the globe

Externally

Suppliers / other procurement organization / local authorities

Main purpose of the job

The primary role of a Global Category Manager – Professional Business services is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages, and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks.

Accountabilities and deliverables

1. Implement Procurement purpose, vision, strategies and governance.

2. Lead Procurement team overseeing the definition and execution of functional goals.

3. Promote one team spirit between all regions to enable sharing of best practices and knowledge.

4. Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being).

5. Self-manage adherence to defined governance, policies, and processes.

6. Protect all company’s assets by putting in place internal control system and procedures.

7. Protect reputation of Asahi by following applicable legislation.

8. Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects.

9. Create and implement category strategies.

10. Execute strategic sourcing plans to maximize the value for the business.

11. Build and enhance strong stakeholder relationship across all Procurement activities.

12. Develop and maintain strong partnership with suppliers including performance and quality assurance.

13. Manage and track plans and budgets including objectives, key value drivers and related KPIs.

14. Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability.

15. Contribute to achieving operational excellence for Procurement, including its processes and systems.

16. Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.

About the Company

Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We believe an inclusive ecosystem that bridges the gap between existing banking rails and non-bank financial institutions will increase profitability for all our partners and enable seamless cross-border transactions across the globe.

By upholding our values of drive, intelligence, integrity, passion and results-oriented, Lightnet continues to enrich the lives and aspirations of our customers each and every day. For more information, please visit https://lightnet.io/.

About the Role

As part of our expansion, Lightnet is now seeking a highly motivated Partner Engagement Specialist - Onboarding to join our Singapore team. The Partner Engagement Specialist will work hand in hand with the Commercial, Compliance and Technical teams to successfully onboard the new clients. They will also build and maintain strong relationships with multiple contacts within the assigned partner organizations.

Responsibilities

• Build and maintain trusted consultative relationships with Lightnet internal stakeholders
• Onboard new Clients into the company seamlessly
• Work with executive sponsors to design and execute a success plan for each Partner/Client
• Maintain daily tracker of activities and weekly reporting
• Develop and implement best practices for effective Partner/Client management
• Establish a standard cadence of communication internally and externally to ensure success
• Build business decks and proposals as required
• Setup and create customer transactions where required

Requirements

• Ability to be proactive in identifying problems and solutions
• Ability to get into the weeds, but take yourself out of them as well
• Ability to be flexible with end goal in mind
• Exhibit phenomenal communication skills and organized project management
• Superior client service and relationship skills
• Strong analytical and problem-solving skills
• Ability to thrive in a fast pace environment with tight deadlines
• Diploma/Degree
• Experience in Digital/Technology Partner or Client Success Management is a plus

What we are offering

• Working as a part of a team in a multicultural environment built on collaboration, flexibility, and respect
• Competitive compensation package
• Career growth and development opportunities
• Training will be provided

Lightnet Group is committed to hiring based on merit and organizational fit, regardless of race, religion or gender. If you are keen to join the team, please apply here or directly send your CV outlining your skills and capabilities to [email protected]. Fresh graduates are welcome to apply!

• location: somerset
• industry: rubber & tyre
• salary: up $5k + aws
• full time position

about the job

• Day to day operations such as: daily purchasing, PO issuance, coordinate supply chain
• Managing multiple suppliers daily, ensure supplies are adequate
• Handle customer's PO daily and orders are covered timely
• Daily/monthly market reports, buying results, supply situation
• Be first point of contact for contractual relationship with management, suppliers and customers

skills & experience required

• Degree in supply chain / mechanical / electrical engineering / Business / Mathematics
• Min 3 years of industry working experience
• Rubber / Tyres or related industry experience will be a big plus
• 
  
• If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517
  
  Please include your availability, expected salary and reason for leaving your current job. We regret that only shortlisted candidates will be contacted
  (EA: 94C3609/ R21101213 )

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Thai to liaise with customers in Thailand.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are looking for a skilled and experienced workday specialist to join the team.

You will take a lead in managing and optimizing the HRIS, ensuring its align with the company business processes and objectives.

Responsibilities:

• Provides Business Analysis and Project Management support to business stakeholders and users for shared applications and services.
• Prepares, reviews and edits requirements, business process flows, use examples, specifications, business processes and makes recommendations related to proposed solutions.
• Main contract for all Workday questions, issue resolution and system related matters.
• Performs Project Management, Planning, and software implementation support activities (Development, installations, upgrades, enhancements, etc.) for the assigned tasks.
• Subject matter expert in Workday, staying up to date with the latest features, updates and best practices to continuously improve system functionality.
• Coordinates with external resources, Application Service providers, Consultants, and collaborates with HR and IT teams in Asia, US, and Europe.
• Troubleshoots and resolves outstanding issues from company supported applications.
• Produces scope documents, requirements specifications, functional specifications, work estimates, and project plans.
• Works with HR Technology team to ensure that functional requirements can be met technically, and that the project deliverables are met within specified timelines.
• Ensures that business requirements are met through design, quality assurance and implementation.
• Apply Workday security principles to data analytics and reporting.
• Assist with data cleansing and system maintenance activities, including review, testing, and implementation of HCM enhancements to ensure continued accuracy of analytics.
• Support annual processes including performance management, succession planning, compensation planning, budgeting and others as identified.
• Identify, design and document process workflows, data models, system decisions, designs and procedures related to HCM and related functions.
• Ensure compliance with data privacy regulations and maintain the security of sensitive employee information within the HRIS.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Information Technology or equivalent.
• At least 3 years of related experiences working in a similar capacity in an MNC.
• Excellent knowledge of Workday modules including core HCM.
• Strong technical aptitude with ability to handle data analysis, troubleshoot complex technical issues, and manage system configurations.
• Proven ability to trouble-shoot, resolve system-related problems and lead projects, adhere to tight timelines, and prioritise effectively.
• Identify functional gaps in existing processes or operations and provide solutions.
• Excellent analytical skills with the ability to derive insights from HR data and present them in a meaningful way.
• High integrity in handling sensitive and confidential information and/or projects.
• Excellent in Project Management skill.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24060

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jackie Ng | Registration No: R22109024

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

Global Category Manager – IT

Functional overview

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.

Job title

Global Category Manager - IT

Qualification criteria

· University degree, preferably in Business related field (master's degree preferred)

· Proficiency in English

· 7+ years of professional experience, whereof 4+ years in procurement

· International experience from multinational company

· Experience from an above-market role

· 3+ years of proven managerial experience

· Procurement platform/-s experience

· Advanced knowledge of MS Office Suite

Reporting to

Global Category Director

Main interfaces

Internally

Senior leadership teams across the globe

Externally

Suppliers / other procurement organization / local authorities

Main purpose of the job

The primary role of a Global Category Manager – IT is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages, and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks.

Accountabilities and deliverables

1. Implement Procurement purpose, vision, strategies, and governance.

2. Lead Procurement team overseeing the definition and execution of functional goals.

3. Promote one team spirit between all regions to enable sharing of best practices and knowledge.

4. Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being).

5. Self-manage adherence to defined governance, policies, and processes.

6. Protect all company’s assets by putting in place internal control system and procedures.

7. Protect reputation of Asahi by following applicable legislation.

8. Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects.

9. Create and implement category strategies.

10. Execute strategic sourcing plans to maximize the value for the business.

11. Build and enhance strong stakeholder relationship across all Procurement activities.

12. Develop and maintain strong partnership with suppliers including performance and quality assurance.

13. Manage and track plans and budgets including objectives, key value drivers and related KPIs.

14. Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability.

15. Contribute to achieving operational excellence for Procurement, including its processes and systems.

16. Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.

• Responsible in scaling our products and offerings to public agencies and officers
• Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally
• Develop and facilitate training workshops for stakeholders to adopt CSC’s digital learning products
• Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
• Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates
• Support change management and engagement efforts
• Support any other administrative and operational duties such as contract administration, billing, processing of invoices

Requirements:

• Min 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
• Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning
• Experienced in doing change management for projects and comfortable with facilitating engagement sessions
• Basic understanding of data analytics, digital measurement and optimisation would be helpful
• Positive attitude, proactive and customer focused with excellent communication and interpersonal skills
• Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
• Able to anticipate potential problems and know when to escalate issues for timely resolution.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.