This position reports directly to Head of General Affairs. Closely working with Facilities, Finance and Operations, primarily but not limited to handling, and managing operations-related procurement and tasks.

Job Description:

• Assist the General Affairs HOD, lead in the daily operations of the Singapore office (HQ), Gateway (SATS Core A) and various warehouses island wide.
• Responsible for procurement of building & facilities, equipment to support operation, meeting users’ specifications and requirements at a timely manner and at the most competitive price(s)
• Facilitate business reviews to discuss best practices and issues and to ultimately improve supplier performance and strengthen business partnerships across teams.
• Benchmark rate information versus historic pricing and versus competition.
• Perform supplier spend analysis, including reporting to establish visibility of spend patterns by category, region, and supplier.
• Review and improve existing procedures and processes to improve corporate governance and consolidate users’ requirements to source for most competitive value buys.
• Ensure that all purchasing activities and documentations are carried out in a timely manner and in compliance with the HQ Procedures and Financial & Operating Approval Limits at all times.
• Ensure that the specifications and requirements are sufficiently detailed and complete for competitive quotes.
• Follow up closely with users on procurement process and attend to suppliers’ queries and clarifications when required.
• Manage tender interviews and conduct negotiations with suppliers.
• Manage procurement RFP’s, RFQ’s, and RFI’s
• Vendor and supplier management
• Support in project costing analysis, budgeting, and maintenance of approved budget
• Develop mechanisms and metrics to track supplier performance related to forecasting, delivery, quality, and cost.
• Support the creation of supplier scorecards to measure and track supplier performance.

Requirements:

• Preferably possess a diploma or degree in Engineering or Accounting / Finance discipline
• At least 3 years’ experience in procurement; Preferably in MNC environment or Building and facility works and services; Or Procurement experience in Logistics / Supply Chain / Warehouse operation is highly advantageous.
• Knowledge of MS office suites is essential.
• Meticulous and pro-active
• Team player and able to lead a team of buyers.
• Good interpersonal and communication skills.
• Good command in written and spoken English and Chinese, proficient in Mandarin.
• Analytical & Solution-provision skills
• Proficiency in MS office: Word, Excel and Powerpoint including Chinese word in order to liaise with the Chinese clients on a regular basis

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

A. Overall Purpose Of The Job

The Procurement Executive is responsible to source, negotiate and purchase materials from both local and oversea vendors. Evaluate vendor’s quotation to ensure that they are in line with the technical and commercial specifications required by our clients. The primary function of the role is to ensure internal and external client satisfaction throughout the entire end-to-end order process. Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation.

B. Key Responsibilities

· Processing purchase orders – i.e. raising purchase orders, dealing with suppliers and following up order confirmation, follow up on deliveries with suppliers and updating delivery date information in ERP system.

· Resolve issues and queries with products liaising with goods receipt-in, inventory, ensuring that any issues are resolved quickly with internal team members and 3PL partners.

· Coordinate delivery documentation – e.g. Commercial Invoice and Packing List where required in coordination with suppliers and CSE Team (for Drop-Shipments), freight forwarders and/or 3PL partners.

· Ensure continuity of service delivery by completing receipt in transaction in a timely and professional manner.

· To work closely with Customer Service Team to resolve products enquiries and to ensure orders can be entered in ERP System accurately.

· Respond to client’s Request for Quotes in a timely and organized manner.

· Timely update on product costs changes and communicate new cost to Pricing Team to ensure new sell prices will be updated in all product catalogues.

· Resolve out of stock, discontinued, long lead time products by working with suppliers and procurement manager for suitable product alternatives to CSE Team to be presented to end-clients for consideration.

· To create new products code in ERP system under the supervision of the Procurement Manager and provide timely and accurate product description updates in ERP system and to ensure data is always accurate and up to date.

· Ensure data integrity of information entered through quality assurance work audits and process audits

· Responsible for implementing internal procurement strategies to cater to high delivery and

short lead time requirements

· Undertake any other ad-hoc duties as assigned

C. Job Profile

Required Skills and Knowledge

• Demonstrates the ability to audit data for entry accuracy and recognize inconsistencies with output

• Proven ability to work independently

• Demonstrates effective attention to detail and the development of alternative plans to ensure satisfactory delivery of supplies in accordance with contract terms

• Proven proficiency with alpha-numeric data entry skills which include rapid and accurate entry

• Must possess excellent communication skills with internal business stakeholders and with suppliers.

• Demonstrates intermediate level proficiency in the use of computer based systems, including but not limited to word processing, spreadsheet, email, and/or database applications. Knowledge of manufacturing or inventory control systems helpful. ERP experience preferred

Required Competencies

• Resourceful, self-driven, proactive and independent worker

• Proficient in use of MS Office Applications- Words, Excel and SAGE X3 (Preferred)

• Possess great organization skills

• Hardworking and meticulous with positive attitude

• Possess good communication and interpersonal skills

• Able to work well under stress in a fast-paced environment

• Knowledge of medical equipment and supply chain (preferred)

Required Work Experience

• Preferred 2 years relevant working experience in a similar capacity preferably in Medical Supplies Distribution, Clinic Operations, Marine/Offshore industry

Required Qualifications

• Min Diploma in Procurement / Marine / Engineering or equivalent certifications

Required Languages

• Excellent spoken and written English

Are you passionate about the food industry? Eatz Group Pte Ltd, located at Bedok Food City , is seeking talented individuals to join our dynamic team. If you thrive in a fast-paced environment and are eager to contribute to our exciting culinary ventures, apply now!

Job Description

• Manage E-commerce, Digital Marketing and Brand Marketing of all Brands under the Group
• Managing and Monitor the Performance of Social Media Campaigns
• Utilise and Manage Market Research and further Data Analysis
• Assist in Creating, Managing & Strategise Marketing Campaigns
• Assist in Co-ordinating Promotional Activities, Events & Interviews
• Manage and update Database under CRM, etc
• Creative & Good Eye for Detail and Photography Skillset
• Familiarity with Social Media and Web Analytics
• Excellent Communication and People Skills
• Good Copy Writing Skills with Presentation Skills
• Undertake other Ad-hoc Marketing Projects/Tasks
• Any other tasks as assigned by the HOD, Directors

Requirements

• Candidates must possess at least a Diploma in Business, Marketing or related disciplines
• Minimum 4 years of working experience in Marketing preferably in Retail, F&B and/or Advertising Industry
• Outstanding knowledge of Microsoft Word, Excel and Power Point
• Proficient in MS Office and Marketing Tools (e.g. CRM)
• Proficient in Photoshop/Illustrator or Canva is a plus
• Strong organizational and time-management abilities
• Able to work individually as well as in a team environment
• Must be able to work in a fast-paced environment
• Must be a Independent yet Team Player
• Able to work on alternate half day Saturday

Attractive Renumeration commensurate with your experience and qualifications

Please email updated resume to [email protected] and/or WhatsApp to 9857-9292 with:

• COVID Vaccination Status (How many jabs? and/or COVID+ before/when?)
• Last Drawn Salary
• Expected Salary
• Earliest Availability to Start Work
• Earliest Availability to Attend Interview

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Cantonese to liaise with customers in Hong Kong.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Procurement and Logistics Executive specializing in Procurement, Import and Export shipments plays a crucial role in managing the purchases of the organisation and international movement of goods. The candidate to ensure compliance of procurement policy, logistics regulations and optimizing transportation and logistics operations. Effective communication and collaboration with forwarders, suppliers and internal stakeholders are the key success in this role. This position reports to the Procurement Manager.

Procurement

• Responsible for the smooth & efficient operations of Purchasing and the company.
• Ensure all purchases for Projects and Shared Services are from qualified / approved suppliers and in compliance with the Purchasing Policies.
• Coordinate with project personnel on Project / Shared services procurement activities, while meeting delivery, lead-time and specification requirements.
• Issuance and Process of Purchase Order daily.
• Responsible for maintaining all Purchasing Documents.
• Duly expediting and tracking progress of all Purchase Orders.
• Ensure timely and correct delivery of goods and services.
• Monitors and proactive managed past due Purchase Orders.
• Generate Open Purchase Order Report, Review, update and maintain Open Orders till closed.
• Perform Goods Valuation Note (“GVN”) in system.
• Work closely with Business Unit (“BU”), Project, Warehouse, Logistics and Finance on all related matters.
• Established Price List / Agreement / Contract with suppliers.
• Handle Good Return to suppliers by liaising with the relevant stakeholder.
• Negotiate with suppliers for improved Payment / Credit Terms and Cost Savings.
• Review General Terms and Conditions and provide comments to the deviation list submitted by the vendors.
• Continuous Improvement for Best Practice.
• Backup / Coverage on Procurement activities for Procurement Personnel who is / are away for leave.
• Provide support to the Purchasing department if necessary.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Logistics

• Ensure that all import and export activities comply with customs regulations, including proper documentation, duties, and tariffs. Work with customs brokers or agents to facilitate smooth clearance through customs.
• Communicate with suppliers and vendors to coordinate the shipment of goods, including scheduling, packaging requirements, and documentation. Ensure timely delivery of products to meet production or customer demands.
• Collaborate with freight forwarders and logistics service providers to arrange transportation, including selecting the appropriate carriers, negotiating rates, and monitoring the performance of forwarders.
• Review all necessary import and export documentation, such as bills of lading, commercial invoices, certificates of origin, and import/export licenses. Accuracy and completeness of documentation are critical to avoiding delays and compliance issues.
• Plan and coordinate the transportation of goods, including selecting shipping methods (e.g., air, sea, road) based on cost, transit time, and product characteristics. Optimize transportation routes to minimize costs and transit times.
• Identify and mitigate risks associated with import and export activities, such as transportation delays, customs issues, or damage to goods. Develop contingency plans to address potential disruptions.
• Stay up to date with import and export regulations and trade compliance requirements. Ensure that all shipments adhere to international trade laws and regulations.
• Maintain clear and timely communication with internal teams, suppliers, forwarders, and customs authorities. Provide regular reports on shipment status, transit times, and any issues or exceptions.
• Address and resolve any issues related to import/export shipments promptly, such as customs delays, damaged goods, or transportation disruptions.
• Continuously assess the performance of freight forwarders and logistics partners, considering factors like reliability, cost-effectiveness, and customer service.
• Determine the correct tariff classifications for imported and exported goods to calculate duties and taxes accurately.
• Take advantage of trade agreements and preferential trade programs that can reduce tariffs and trade barriers for specific products and countries.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Requirements:

• Diploma/Degree in relevant or related fields for Procurement and Logistics.
• Min 5 years of work experience in Water Treatment Industry preferred.
• Experience in Project Procurement and contract management environment preferred.
• Good Communication skills for both verbal and written.
• Proficient in MS Office. E.g., Word, Excel, PowerPoint.
• Experience in Globe 3 system preferred.
• Good Team Player. Able to cooperate as a team.
• Speedy and Meticulous in execution of work duties with minimum or zero errors.
• Pro-active, flexible, adaptable and a fast learner in a demanding work environment.
• Positive attitude and hardworking.
• Willing to go the extra miles to get things done.
• Willing to work in Changi South.

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

Job Summary

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

·       Carrier Management

·       Negotiate buying rates to ensure profitability of business

·       Manage the purchasing performance tool within the Department

·       Optimize profitability: Control of bookings through a cockpit, re-purchase when opportunities are identified

·       Escalation points for final validation of DMP (BOLLORE rates approval platform)

·       Work on yield improvement solutions

·       Validation of input for tender bidding

·       Establish guidelines for pricing and procurement in alignment to Middle Office direction

·       Work closely with the sea freight planning team to define and formalize the booking instructions (Routing, Carrier, Schedule) according to customer’s constraints and MO Solutions’ strategy

·       Preform cross-functional collaboration (Business Units, internal customer and pricing) to meet with required information including: Transport mode, price, and transit time

·       Monitor price movements and seasonal price fluctuations

·       Analyze and report on monthly business performance (at GM meeting)

·       Weekly report on vendor management and tasks activities to Head of Sea Freight

·       Design solutions for new products / line by building product strategy with General Manager – Sales

·       Support Vertical / KA managers in marketing / pricing evaluation with economic analyses

·       Provide guidance and correct errors in the company’s internal pricing platform

·       Conduct interviews and recruit junior staff

Team Management

·       Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations

·       Ensure team understanding and implementation on Bollore’s Value in daily work behaviors

·       Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

·       Plan and monitor team development together with HR Division

·       Ensure updated Job Description availability for the team by coordinating with HR Division

·       Ensure all changes in Department / Section communicated properly to the team

·       Provide support and expertise to MO Operations when needed (e.g. specific quotation requirement)

The successful candidate

·       Bachelor’s degree requirement with min. 10 years of Seafreight experience

·       Minimum 5 years of experience in a fast paced and dynamic multi-cultural MNC environment. In Freight-forwarding or Logistics industry will be a plus.

·       Understanding of margin (yield) management

·       Good relations with carriers

·       Resourceful, result oriented and able to work under pressure

·       Excellent organizational skills

·       Good inter-personal skills, able to communicate precisely and effectively

·       Motivated, driven and result-oriented

·       Able to work well in a team as well as independently

·       Meticulous, analytical, and able to multi-task in a fast-moving environment

·       Highly initiative

·       Intermediate Access skill preferred

·       Export Excel skills such as V-look up, macros, pivot tables, is statement, VBA, and ability to create complex formulas and models

·       Good Command of written and spoken English

The Quality Assurance Specialist is responsible to:
- Maintain and ensure effectiveness of the Quality Management System in Singapore,
- Perform product complaints handling for Singapore,
- Perform Adverse Events reporting to local regulatory authorities of Singapore,
- Perform Field Safety Corrective Actions and reporting for Singapore.

Responsibilities:

• Quality Assurance for all aspects of the Quality Management System (QMS) of Singapore Distribution Centre (DC), including maintenance, continued compliance, and certification.
• Ensure quality and regulatory compliance to relevant applicable standards such as GDPMDS (Singapore)

• Be responsible for operational quality matters including product hold in Singapore.

• Act as the Complaints Handling unit for Singapore.
• Conduct training of staff in QMS to ensure relevant staff are trained to the latest revision of procedures.

• To perform assessment and adverse event reporting to local authorities of Singapore.
• Execute Field Safety Corrective Actions (FSCA) in Singapore, including reporting to local authorities.

• Manage outsourced activities to ensure vendors meet the Cook Medical's quality standards.

• Coordinate or investigate CAPA to ensure nonconformances are addressed effectively.

• Schedule and perform internal audits. Host or support external audits.

• Perform trending and produce metrics for DC performance, measuring against key performance indicators.

• Maintain up-to-date knowledge and compliance with Global policies and procedures and to implement locally.

• Participate in global projects and meetings if applicable.

• Act as the local contact person for Data Protection facilitation.

• Perform other tasks assigned by Manager.

• Have a sound understanding of, and comply with, the COOK Code of Conduct and Company Compliance requirements.

Requirements:

• At least 3 years working experience as quality assurance in the medical device field.

• Degree in Science, Engineering or other related discipline.
• Experience in adverse event assessment and reporting for Singapore.
• Experience in Field Safety Corrective Action execution and reporting for Singapore.
• Experience in multinational medical device company preferred.

• Excellent communication and interpersonal skills, able to work with people from different levels internally and externally.
• Excellent time management and organizational skills. Able to perform duties with limited supervision and meet deadline.

• Fluent in English (both spoken and written).
• Skilled in document management.
• High level of computer skills including Microsoft Office.
• Multi-tasks and able to prioritize the job tasks, depending on the urgency.
• Positive attitude, be good team player and attend to details.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Vietnamese (to handle enquiry from Vietnamese speaking customer and document in Vietnamese language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description:

Spare Parts

· To deliver spare parts service to internal and external customers within the Service level agreement (SLA)

· To monitor processes & procedures for service parts operations such as advanced / standard replacement, repair & return, analysis and return process

· To monitor and make sure all the loaned parts to customers and engineers were return according to procedure

· Involve in customs, freight matters e.g. freight bill negotiation / verification, reviewing freight rate and shipping company for all the international inbound / outbound shipment

· To monitor and manage the performance of outsources / non outsourced service logistics operations to ensure service is delivered within KPI

· Guarantee service parts stock data accurate, reduce the company assets safety risk and standardize the service parts management operations

· Achieve KPI set by Management e.g. On time service delivery, Inventory Turnover Rate and maintain spare part stock accuracy.

· Monthly reporting e.g. inventory, borrowing, repair & return, analysis reports

Quality & Operation

· To audit quality of safety security domain and improve network change quality

· Communicate and audit engineers to ensure engineers comply with the network change process and KCP as well as D&S Cyber Security Management Requirements

Job Requirement:

· Diploma or bachelor degree in warehouse / inventory management for spare part position

· Min. 1 year relevant experience in warehouse / inventory management is preferred

· Excellent organisational skills

· Good interpersonal and communication skills, able to interact with internal / external customers

· Need to be able to travel within Singapore to different offices / warehouse

· Good command of English and Chinese is required to be able to communicate with various speaking business associates

· To be able to work independently and make skillful decisions

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customer and document in Thai language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring corporate applications, systems, networks, and digital assets are adequately protected and mitigated against cyber threats and risks. You will help drive cybersecurity and risk management efforts and user awareness and education within the Singapore Airlines Group.

Key Responsibilities include:

• Provide cyber governance and risk management oversight.
• Manage the security policy framework and relevant standards.
• Oversee applicable security, regulatory, privacy, contractual cyber requirements.
• Manage cyber risk analysis and self-assessments program for various information services, systems, processes and recognized industry standards.
• Conduct risk assessments, document results, and propose and track remediation tasks.
• Develop compliance program top routinely assess existing infrastructure, systems, and applications for compliance and vulnerabilities and propose relevant mitigating controls.
• Conduct vulnerability assessments and track remediation status of identified vulnerabilities.
• Identify and assess cyber risks and recommend and drive cyber security solution and initiatives to improve cyber security posture.
• Define controls to meet regulatory, legislative, and industry specific compliance requirements.
• Manage third party cyber risk assessment standards.
• Prepare IT security related KPI reports and management reports for compliance monitoring and reporting.
• Drive the implementation of GRC tool.
• Maintain user cyber awareness and provide security advisory on emerging security threats and vulnerabilities.
• Develop, review and continuously improve IT security training material and conduct user training to improve user awareness and incident response readiness.
• This role may be seconded to any of SIA’s subsidiary group

Requirements

• Degree in IT or related fields, with 4-5 years relevant information security working experience, especially in the application security space.
• Professional security certifications (CISSP, CISA, CEH etc) preferred.
• Experience with Governance, Risk and Compliance (GRC) activities.
• Familiar with PCI, PDPA, GDPR requirements
• Experience in security technologies, practices, application/network/systems architecture and design, tests tools and processes.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.