About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 500  builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Do you have a passion for steering product innovation? Seize the opportunity to become our next Head of Product in this vibrant start up, where you will lead  a dynamic team and shape the future of our industry. 

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Position Duties

• Managing all aspects of product development and user experience for existing and new products
• Responsible for the product team’s definition and communication of product requirements and specifications by thinking creatively and rigorously about how to solve problems
• Enforcing customer centricity in the product development cycle
• Establish and implement the overall product strategy in collaboration with the leadership team, product owners and functional teams
• Design, benchmark, iterate and report on product roadmaps at multiple timescale (multiyear, yearly, quarterly and sprint-level)
• Generate insights for our product strategy based on data and user feedback.
• Adopt and/or create effective product management methodologies and product analytics frameworks within the product function and the company.
• Be a thought leader and understand macro trends in the verticals and geographies we operate in, as well as stay always updated on what the direct competition does better than us and identify untapped opportunities for growth.
• Responsible for prioritizing the backlog of features and work with CTO on constantly addressing technical legacy and debt.
• Support sales and marketing teams in articulating the optimal value propositions and pricing for our clients based on their feedback and market research.
• Directly manage, recruit, train and retain the teams consisting of Product Manager(5) and UI/UX (3)
• Work closely with the CEO and engage the leadership team to drive the Company’s strategic plans in terms of resources allocation, market expansion and product growth in order to build a compelling vision to stakeholders, both internal and external.
• Regularly measure effectiveness of plan versus reality and update plans and/or execution accordingly

• 15 years of relevant  experience, including 5 years in product management and 5 years in a managerial role overseeing at least a team of 10 direct reports
• Robust technical background in data and technology
• Keen interest in AI and its transformative potential
• Strong interpersonal and communication and leadership skills

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Work From Home
• Flexi Health Care
• Remote Work Policy

The candidate will work on developing an intelligent and sustainable Energy Management System (EMS) for Residential Air Conditioning (RAC). The candidate will assist in:

• Developing learning-based algorithms to optimize RAC operations based on energy cost, PV energy generation, and comfort requirements.
• Developing predictive models.
• Conducting and evaluating the control strategies in case studies.

Job Tasks:

• Support the management in daily operations, including the preparation of management-level presentations
• Contribute to the development of our digital solution portfolio
• Create sales reporting and generate data-driven recommendations
• Take over partial projects and complete them independently
• Participate in the coordination and communication of brand and sales activities
• Assist in planning and organization of activations and events
• Close liaison with vendors, internal and external stakeholders

• Previous work experience in practical sales, digital marketing, business development or related fields would be an advantage
• Advanced studies in fields such as business, marketing, or information technology
• Proactive and creative mindset with a passion for digital innovation and lifestyle trends.
• Strong PowerPoint and Excel skills with the ability to analyse data and provide recommendations
• Excellent communication and interpersonal skills
• Work effectively in a team-oriented environment, but at the same time handle tasks independently and responsibly
• Manage deadlines well – have a structured overview of own responsibilities and able to evaluate the urgency of each task and shift priorities around
• Outstanding customer orientation and service mentality, a competent problem-solver for customer needs.
• Interest in the Lifestyle Segment

Team Summary

In the Asia Pacific region there has seen a surge in the adoption of payments using QR code. This growth is driven by multiple factors such as - the widespread use of smartphones, increasing penetration of internet services and, adoption of QR by the real-time payment networks and fintech. This growth in QR code payments in not isolated in the Asia Pacific region. It is picking pace globally and, the trend is expected to continue in the coming years.

Visa is establishing it’s Centre of Excellence in Singapore which will spearhead Visa’s QR participation in this growing trend. A dedicated team will provide strategic direction, thought leadership, product and execution support, best practices, and oversight for QR based payment for Visa. While Asia Pacific region will be its operating and learning ground, the remit of this Center of Excellence will be global. This team will templatize its learning in the region and help shape market responses globally. The person in this Director - QR Product Management position is one of the team members of this CoE and, will be responsible to managing Visa’s QR product and report to the lead of Center of Excellence based in Singapore. 

What does a Director – QR Product Management does at Visa:

In your Product Management role, you will be is responsible for guiding the success of a QR product. This is a techno-commercial role spanning many types of activities, from strategic to tactical. The key expectations for the role are:

• You will be the subject matter expert on QR product. On a proactive basis you will often play the role of training and mentoring staff and, on a reactive basis you would be their go-to person for QR related questions or, problem solving.
• You will also be the advocate for Visa’s QR solutions, conducting sales pitches, workshop and training with varied players in the ecosystem including clients, merchants, regulators, and Visa’s various functional units.
• You will directly collaborate with key clients in the region and participate in their QR deployment journey. To drive adoption of QR code, you will provide them with user experience best practices, identifying right balance between convenience and security, onboarding processing or, help identify how Visa’s solution fit in their existing architecture.
• You will be expected to develop and maintain accurate, high-quality content for Sales pitches, implementation guides for Clients, internal implementation processes and, product marketing material.
• In this role you will closely monitor market trends, identify emerging opportunities, conduct periodic consumer and merchant research to remain current at all times. These activities will guide the QR product development roadmap for which you would be responsible.
• As you work with market team, clients and partners, you will also gather requirements for enhancing Visa’s QR offering. To translate these requirements into new capabilities, you will work with our internal new product development teams.
• Visa has a strong focus on growing value-added services. You will identify and commercialize different value-added services overlaying the QR payment transaction.   
• You will manage the on-going components of product management such as publishing road map, billing and reporting, maintaining documentation and handling exceptions.

Why this is important to Visa

The QR is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. This role will be Visa’s subject matter expert on QR based payment over Visa’s network. The person in this role would not only be handful few subject matter experts in the company but will shape Visa’s QR solution and commercial success in this area.

Projects you will be a part of:

In this role, you will gain understanding of payment landscape not only within Asia Pacific as well as globally. As Visa’s subject matter expert for QR code payment you will understand the current market situations and, also get to shape the future of QR payments for the industry through Visa.

• Responsible for detailed set-up and implementation of necessary processes with Bosch Facility departments and IFM provider.  

• Prepare reports on implementation status, follow up on open topics. 

• Link between IFM core team and sites; participation in regular IFM meetings and workshops at cluster level.  

• Monitoring schedule & results in the cluster; support of the entire transition phase in the cluster. 

• Support colleagues at sites and clusters. 

• Supervise and safeguard performance of IFM provider. 

• Be the interface to Bosch internal departments. 

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

• Preparing business and sales reports for the team and management
• Data Management using excel, power BI
• SAP and other price system operations
• Assist in the Business planning and consolidation activities
• Perform numerical analyses for management and team as and when required assist in other ad-hoc analytics projects