Responsibility:

• Attend to clients' enquiries and requests.
• Carry out induction procedures with all new staff.
• Check cleaning equipment condition.
• Check work done by cleaners.
• Communicate and relate effectively at the workplace.
• Demonstrate understanding of cleaning methods and processes.
• Implement work plans.
• Inform supervisor or manager when stock level of cleaning materials is low.
• Inform team of clients' requests and follow up to ensure request is done.
• Instruct and delegate tasks to team.
• Oversee day-to-day cleaning operations.
• Provide appropriate guidance and training for cleaning staff.
• Resolve problems and make decisions at operational level.
• Train new cleaners on work procedures and operation of equipment.

Job Descriptions:

- Oversee the escalation and resolution of complex technical issues, ensuring that all incidents are handled promptly

- Create and maintain job schedules, job tracking, client communications, team communications, web reports, and other documents

- Solves critical issues of the system and understanding the problems with the software systems

- Work closely with the development team to report bugs, request patches, and follow up on issue resolution

- Ensure timely and effective resolution of technical incidents in line with service level agreements (SLAs) and customer expectations

- Provide root cause analysis techniques to determine cause and resolve complex system issues

- Work with the development and IT teams to report bugs, request patches, and follow up on issue resolution

- Conduct application testing, support client application testing; collect and summarize test result

- Assist with product rollouts, system upgrades, and other initiatives

- Lead the improvement of service and change processes, procedures, and outcomes, in alignment to ITIL practices

- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

- Continuously review and improve application support processes and workflows to enhance operational efficiency

- Maintain a knowledge base of know defects, issues, process, techniques

- Manage client expectations on an ongoing basis

Requirements:

- Diploma / Bachelor’s Degree in Computer Science, Engineering, or a related field

- Minimum 3 years of relevant experience in application/ technical support

- Knowledge of ITIL or similar service management frameworks is preferred

- Strong knowledge of technical troubleshooting, including hardware, software, networking, and operating systems

- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues

- Must be comfortable working in a 24/7 support environment, including rotating shifts, nights, weekends, and public holidays

Responsibilities:

• Manage and grow the brand’s presence on Instagram, Facebook, and Xiao Hong Shu, focusing on corporate services promotion.
• Create and execute bilingual (Chinese and English) marketing strategies tailored to target audiences on each platform.
• Design professional marketing brochures and promotional materials in both Chinese and English, ensuring consistency with the corporate branding.
• Develop engaging content, including posts, stories, and videos, to drive brand awareness and client engagement.
• Analyze campaign performance across platforms and provide insights to improve results.
• Stay updated with trends in social media and digital marketing relevant to corporate services.

Requirements:

• Proficiency in graphic design software (e.g., Canva, Adobe Creative Suite) and experience in bilingual content creation.
• Strong understanding of audience behavior and platform-specific strategies for Instagram, Facebook, and Xiao Hong Shu.
• Excellent written and verbal communication skills in both Chinese and English.
• Prior experience in marketing corporate services is preferred.
• Analytical mindset to evaluate campaign effectiveness and propose improvements.

1. Attend and verify all enquiries/feedbacks, building defects pertaining to maintenance, landscape, cleaning and pest control in the premises are carried out/rectified to the highest standard expected of the building owner and meet the SLA.

2. Carry out room inspections during mass check in/out exercises, AV and logistics set up for conference events/facilities bookings.

3. To follow up for contractors’ quotations.

4. You are required to work with consultants to ensure that all authorities’ submissions are done on time in order to commence work and in time to obtain TOP/CSC for projects.

5. Any other duties may also be reviewed and incorporated to ensure the estate is well managed and assigned by supervisors or Head of Department.

Job Requirements

• Minimum Diploma in Building Services Engineering / Mechanical / Electrical or equivalent with minimum 3 year of relevant working experience.
• Pro-active, independent, able to work with minimal supervision and perform under pressure.
• Good communication and interpersonal skills.
• Service orientated mindset.
• Able to start work immediately or within short notice.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Responsibilities

• Prepare and distribute company’s in-house monthly news bulletin and quarterly magazine in consultation with the Editorial Board;
• Prepare daily news to be sent out to crew on-board vessels;
• Work with in-house Graphic Designer and Web Developer in maintaining company website and other publicity materials;
• Prepare and assist the Communications team for various branding and/or media related report, memos and presentations;
• Proofread various branding and/or media related reports, memos and presentations;
• Assist in creating engagement campaigns;
• Attend to communication-related requirements and queries of the Corporate Strategy Team; and
• Perform ad hoc duties as and when necessary.

Requirements

• Degree or Diploma Holder
• Candidates with one to two years of similar experience in ship management companies or related industries will have an added advantage. However, fresh graduates are welcome to apply.
• Has excellent written and oral communication skills
• Has Good computer knowledge

Responsibility:

• Supervise multiple team of cleaners inmultiple cleaning projects
• Train cleaners and team leaders on servicestandards and provide help and guidancewhen necessary
• Assist in planning work schedules anddeployment of manpower
• Monitor and follow up on compliance withcleaning procedures, workplace safety andtender specifications
• Implement operation plans to improvework processes and service quality
• Interact and handle complaints andfeedbacks and build relationships withcustomers
• Check cleaning equipment condition
• Monitor cleaning material stock level andre-order materials when needed
• Solve operational problems and makedecisions
• Submit daily cleaning report
• Facilitate effective communication andengagement at the workplace

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

Maintenance Technician

Responsibilities

• Servicing and repairing industrial cleaning equipment such as high-pressure jet, leaf blower, scrubbing machine, vacuum cleaner, battery operated cart and etc
• Inspecting and assessing the functionality of equipment
• Troubleshooting machineries breakdowns
• Conducting routine maintenance and safety checks
• Preparation and submission of maintenance reports
• Liaise with external vendors for necessary equipment repair
• Inspect and monitor quality standards of equipment / tools
• Perform asset tagging to ensure accountability of equipment
• Prepare inspection finding reports and communicate with internal staff / vendors on any faults, and follow up to ensure rectification
• Any ad-hoc assignments

Requirements

• Valid Singapore Class 3 Driving Licence
• Minimum 2 years of experience in similar capacity and relevant knowledge in electrical and mechanical.
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-On Physical work required
• Driving company lorry (manual)
• Working hours: 8am to 8pm (Monday to Saturday)

Responsibilities

• Technical Support: Provide first-level technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
• Troubleshooting: Diagnose and resolve technical issues efficiently and escalate complex problems to appropriate teams when necessary.
• System Maintenance: Install, configure, and update software applications, desktops, laptops, and peripherals.
• Documentation: Create and maintain accurate IT documentation, including processes, procedures, and support resolutions.
• Asset Management: Maintain an inventory of IT equipment and ensure accurate asset tracking.
• Vendor Collaboration: Work with vendors to procure hardware and software as needed.
• Compliance & Audits: Conduct periodic system audits and ensure IT systems meet security and compliance standards.
• Infrastructure Support: Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.
• Onboarding/Offboarding: Support employee onboarding and offboarding, including configuring accounts and providing user training on IT tools and processes.
• Ticket Management: Respond to and resolve help desk tickets promptly, ensuring minimal disruption to end-users.
• Learning & Development: Stay updated on emerging technologies and industry best practices to enhance support capabilities.

Requirements:

• Bachelor's degree in Computer Science or related field is preferred.
• Minimum of 5 years in IT support or a similar role, with hands-on expertise in end-user support.
• Strong knowledge of Windows and Mac operating systems.
  Familiarity with Microsoft Office Suite, Active Directory, and networking concepts.
  Advanced understanding of networking protocols and security practices.
  Knowledge of cloud computing platforms and services is an advantage.
• ITIL Expert, CompTIA A+, or Microsoft Certified Desktop Support Technician certifications are a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and effective communication abilities.
• Ability to work independently and within a collaborative team environment.
• Proven capability to manage EUS IT projects from start to completion.
• Skilled in implementing IT security policies and best practices.
• Experience with IT service management tools and processes.
• Ability to prioritize tasks effectively and adapt to a fast-paced, dynamic work environment.

PrimeStaff Management Services Pte Ltd

Name: Jackie Ng

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

• You will assist in the management and maintenance of the site in accordance with the contractual requirements and standards set by the Client.
• You will work in a team to carry out daily routine works in the building including conducting inspections to ensure that all building installations and equipment are maintained according to schedule and are in good working condition.
• You will carry out work plans and programmes in accordance with Client’s guidelines, Standard Operating Procedures and statutory requirements and attend to feedback, complaints and services as requested by the Client.
• You will oversee works/services and ensure that services are delivered on time and according to Client’s requirements.
• You will also supervise and manage contractors on the scheduled maintenance of various functions and systems within the building premises.
• Any other ad-hoc duties assigned by your supervisor.

Job Requirements:

• Nitec/ Higher Nitec in Building/ Mechanical/ Electrical Engineering or equivalent
• Min 2 years of relevant working experience in maintaining commercial buildings
• Pro-active, independent, able to work with minimal supervision and perform under pressure
• Good team worker with service-orientated mindset

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

You will support the Operations Manager in managing effective operations and maintenance of our mall and B1 office.

Job Description

• Provide facilities management services for the mall and B1 office space.
• This includes cleaning, pest control, horticulture, security management, ACMV, M&E, building services etc through our appointed term/ sub-contractors.
• Investigate, check and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• Supervise upgrading projects for the mall that you are assigned to.
• In addition, you will be responsible for car park management.
• Manage and attend to all feedback and service requests in a timely manner.
• Promote good relations with our partners and tenants.
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations.
• Maintain building operation manual and any records relating to the building.
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.
• Any other duties are assigned by the Supervisor.

Requirements

• Minimum Higher NITEC/ Diploma in Building Services Engineering / Mechanical / Electrical or equivalent with minimum 2 year of relevant working experience, preferably in managing commercial properties or alternatively, possess at least 2 years of facilities management experience.
• Able to work within tight timelines, resourceful and systematic in resolving problems.
• Pro-active, independent, able to work with minimal supervision and perform under pressure.
• Good communication and interpersonal skills.
• Service orientated mindset.

Keen applicants, please indicate your expected remuneration and notice period in your resume.

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Payroll Specialist

Full time Contract / 5 days’ work week / CBD area

ABOUT THE JOB

Payroll

Work with business stakeholders on all payroll matters including outsourced and temp resources across a sector of business.

• Investigate, analyze, and resolve payroll issues that may arise.

Be an advisor to your assigned business accounts on payment matters.

• Address and resolve employees’ queries and concerns in a professional and discretionary manner.

Create workflow and any process enhancement.

• To promote cohesiveness working between payroll and business stakeholders.
• Aim to remove any work obstacles.

Understand HR/Payroll system intricate workflow processes and advise system logic and behavior.

• Articulate system function and engine.

Responsible for end-to-end payroll computation and processing in compliance with local legislations

• Collate and verify timesheets and attendance, including hours worked.
• Ensure timely execution of payroll processing including distribution of pay slips and related documents.
• Have high standards in compliance and data integrity.
• Filings of statutory submissions notwithstanding IR21, IR8A, NS make-up claims and other government claims.

Prepare ad-hoc financial and operational reports when needed.

Human Resources

• Partner with assigned business unit to provide any HR advice pertaining to people’s movement. Other HR job duties will include letters’ preparation, data update, timesheet management and candidate’ engagement (interviewing coordination & onboarding) as and when.
• Consolidate and complete the government monthly, quarterly, and yearly surveys for PS entities.
• Support in work pass applications and its related activities if needed.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Accounting or equivalent
• A minimum of 3 years’ end-to-end payroll processing and management experience
• Experience with payroll and HR
• Knowledgeable in payroll mechanism in terms of compliance and legislation.
• Proven work deliverables (workflow & process enhancement) and actual impact from payroll to business leaders.
• Meticulous, able to multi-task and work in fast-paced environment.
• High adaptability in managing different payroll scenarios.
• Advanced excel skills and working knowledge

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

• You shall diligently plan, schedule the works and deploy the relevant workers and/or sub-contractors to carry out the works and complete them in a timely manner.
• You shall supervise the works closely so as to ensure the correct and approved materials and methods are used and executed, besides coordinating the works.
• You must be contactable at all times (i.e 24 hrs a day) during the contract period or extended contract period to receive instructions from Client.
• You shall report to the respective zones to take instruction and diligently plan, schedule the works and deploy the relevant workers and/or subcontractors to carry out the works as and when required by our Client.
• Any other ad-hoc duties assigned by your supervisor.

Job Requirements

• Minimum a Diploma in Civil/Structural/Mechanical/Electrical Engineering, Building Science, Building Management, Building Services Engineering with least 3 years of relevant working experience in the building construction industry; or
• Possess a National Certificate in Construction Supervision (NCCS) or at least 5 years of similar capacity relevant working in the building construction industry; or
• Other qualifications and working experience in the building construction industry acceptable to the Superintending Officer's Representative.
• Able to start work immediately or within short notice.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Reporting to the Senior Manager, you will provide general administrative support such as proper filing and scanning of the documentations and other paper works necessary. You will also be involved in leasing/tenancy processing, documentations and administration including preparation of reports, Tenancy Agreements and updating of database system. In addition you will also be attending to tenant’s enquiries on tenancy and financial matters.

• Possesses a GCE "O" Level / Nitec / Diploma with 1 year of relevant working experience
• Meticulous, organized and a team player
• Possess good communication and interpersonal skills

Responsibilities:

• Work closely with design engineers and architects to create and document detailed test plans for verifying the SoC design.
• Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
• Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
• Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
• Collaborate with design engineers to troubleshoot and resolve simulation issues.
• Provide support to test engineers during post-silicon validation.
• Mentor and guide team members and junior engineers, aiming to enhance verification efficiency.
  

Requirements:

• Master in Electrical Engineering or equivalent with 8 years of relevant working experience/ PhD in Electrical Engineering or equivalent with 3 years working experience.
• Extensive understanding of UVM/OVM, Semiformal Verification, assertion-based verification, and hardware-software co-verification methodology.
• Skilled in Verilog, SystemVerilog, Python, Perl, TCL, Shell scripting, C/C++, SystemC, and assembly coding for industry-standard ISAs.
• Familiar with MIPI, AMBA (APB/AHB/AXI) bus protocols, RISC-V/ARM, or DSP cores.
• Experience in verifying designs at RTL and post-P&R gate levels.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Description

• Perform cleaning on the premises as directed by your supervisor
• Maintain cleanliness of assigned areas
• Sweep and vacuum the floor or carpets in the assigned area
• Wash and maintain the cleanliness of the surroundings and toilets
• Wipe table tops, shelves and partitions of assigned areas
• Empty waste bins
• Any other duties as assigned.

Various Location:

• Choa Chu Kang
• Bukit Batok
• Boon Lay
• PLQ Mall
• Bedok
• Ang Mo Kio
• Bishan
• Bukit Panjang
• Serangoon
• Changi Airport

Please whatsapp: 62811843

The title holder is a self-driven, inquisitive, organised and personable individual that reports to the operations manager. He/She is responsible for ensuring the smooth running of our business operations by building strong working relationships with internal and external stakeholders to deliver quality service to our customers. He/She will:

Job Responsibilities:

• Maintain a high level of customer satisfaction
• Handle customer queries and ensure that all matters are resolved in a timely and professional manner.
• Attend regular update meetings with customers
• Plan and manage the allocation of the manpower of the operations team at the various work sites
• Analyse data for basic signs and indications of potential problems
• Maintain company level accreditations, registrations and workheads with the relevant authorities
• Ensure that SOP and manuals are updated and compliant with the latest regulations and accreditation standards
• Conduct site inspections to ensure that SOPs are adhered to and take corrective actions when necessary
• Conduct site surveys for potential sites and identify areas where we can add value
• Prepare documents for tender submissions
• Prepare risk assessment, method of work and complete necessary permits applications

Requirements

• Minimum Degree with a major in related fields will be advantageous
• 2-3 years of working experience in related role
• Well-organised and pro-active
• Excellent planning and organizing skills
• Strong logical reasoning ability and efficient in problem solving

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.

Are you passionate about ensuring the highest quality in software services? We are seeking a Software Quality Engineer (QE) to join our team responsible for developing and maintaining disbursement system . As a QE, you will play a critical role in ensuring that our services are reliable, secure, and meet the needs of our users.

What to Expect:

• Test Planning & Maintenance: Create and maintain test cases and plans, ensuring they reflect the latest requirements and policy changes.
• Automation & Framework Development: Build, maintain, and improve automated testing frameworks and environments to enhance testing efficiency.
• Hands-on Testing: Conduct various forms of testing such as manual, functional, performance, and exploratory tests, and file defects when necessary.
• User Acceptance Testing (UAT): Support UAT activities, ensuring the system functions as expected before release.
• Production Support: Assist in resolving production cases to maintain high-quality operational systems.
• Agile Collaboration: Actively participate in all agile ceremonies, including stand-ups, sprint planning, and retrospectives.

Requirements:

• Educational Background: A degree in software engineering, computer engineering, electrical engineering, or an infocomm-related discipline.
• Testing Experience: At least 3 years of professional software quality testing experience with hands-on automation experience.
• Technical Skills:Strong understanding of testing techniques, test-driven development, and continuous integration/delivery.
  Experience with Java and Spring Boot frameworks is a plus.
  Familiarity with automated testing frameworks (Selenium, Cucumber, JUnit) or enterprise tools (HP UFT, QC, Mobile Center).
  Experience with performance testing tools like JMeter, Gatling, or enterprise tools such as HP LoadRunner.
  Knowledge of penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise-level tools (WebInspect, Nessus, CheckMarx).
• Agile Experience: Working experience in Agile environments is highly preferred.
• Soft Skills: Excellent verbal communication and listening skills, coupled with a proactive, self-driven, and motivated attitude.

Why Join Us?

• Be part of a team improving the quality of essential public services in Singapore.
• Work in an Agile environment that values continuous improvement and innovation.
• Enhance your skills in test automation, security, and performance testing using cutting-edge tools

Job Description:
We are looking for a highly motivated DevOps System Automation Specialist to join our dynamic team. As part of exciting public service projects, you will collaborate with multidisciplinary teams of designers, developers, and business experts to create innovative solutions that blend the digital and physical realms. Your work will have a meaningful social impact, helping improve the future of services.

What To Expect:

• Automation & Architecture: Lead the development and management of internal engineering productivity tools and environments, driving automation, availability, scalability, and resilience.
• Cloud Expertise: Architect and plan for cloud deployments (both private and public) and provide hands-on DevOps architecture implementation and operational support.
• Continuous Improvement: Develop and operate continuous integration and deployment pipelines to enhance development efficiency.
• Monitoring & Problem-Solving: Implement monitoring automation to detect, predict, and prevent issues in the environment and codebase, ensuring smooth operation.
• Collaboration & Innovation: Work closely with cross-functional teams in an Agile environment, hands-on coding and mentoring, often in a pair programming setup.
• Future-Proofing: Ensure that all technical environments are future-proofed with best practices, processes, automation, and high levels of documentation.

How to Succeed:

• Educational Background: Degree or Diploma in Computer Science/Engineering, Information Technology, or related disciplines.
• Technical Expertise:Strong experience in DevOps automation, containerization, and orchestration using tools like Kubernetes, Terraform, Ansible, and Docker.
  Proficiency in scripting languages such as Python, Bash, JavaScript.
  Cloud computing deployment and management experience, particularly with AWS.
• Agile & Networking:Practical experience working on Agile projects.
  Strong understanding of networking fundamentals.
• Preferred:Experience with highly scalable distributed systems.
  A broad knowledge base covering operating systems, networking, distributed computing, and cloud computing.

Why Join Us?

• Innovative Projects: Be part of creating future-forward solutions that improve how we live as a society, with a focus on service .
• Collaboration & Learning: Work in highly collaborative, Agile teams where innovation is encouraged, and continual learning is supported.
• Impactful Work: Help design systems that will shape the future of service delivery, making it both functional and delightful for end-users.

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

The functional role of a Project Manager (“PM”) is to help support the planning and execution of the MAX Tax Schemes portal product delivery. The main responsibilities include:

• Project coordination
• Stakeholder communication
• Change management and training
• Monitoring and tracking progress
• Documentation and reporting

Key Responsibilities

• Assisting in planning and scheduling project timelines, tasks and deliverables
• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow
• Maintaining and organizing project documentation, including plans and business requirements
• Preparing status reports and presentations for management
• Developing training resources with the vendor’s support
• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications
• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features
• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls
• Helping users resolve issues with the product by following the FAQs guide
• Escalating unresolved issues to senior staff or business teams when necessary
• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates
• Maintaining accurate records of all communications and resolutions for future reference
• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• 1 to 4 years experience with change management for implementation of new systems and/or customer engagement
• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail
• Proficiency with basic computer skills
• Strong listening skills and empathy
• Project management skills will be an added advantage
• Ability to work in a fast-paced environment
• Strong time management and multitasking abilities
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

Job Description

Responsibilities:

• You will support the Operations Manager in managing effective operations and maintenance of our retail mall.
• Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum level
• Prepare annual budget, manage and administer all maintenance contracts and supervise expense for the operational needs of the mall
• Assist in the implementation of the Asset Enhancement Initiatives, renovation works carried out by tenants and operational support for the promotional activities of the mall
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the mall
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements:

• Degree in Engineering (Mechanical/Electrical) / Real Estate / Facilities / Building / Estate Management
• Graduates with relevant degree but no prior relevant experience are welcome to apply
• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Note: This position may involve deployment or transfer to other locations based on business needs. Applicants should be open to relocation as required by the organization to meet operational demands.

Our client stands at the forefront of advanced communication solutions, specializing in high-performance satellite communication systems for the Marine and Shipping industry. As a pioneer in the field, they are committed to empowering ship owners with cutting-edge technology, ensuring seamless connectivity and operational efficiency around the clock. Driven by growth and a passion for innovation, our client is expanding their team to foster further success.

Position: IT Support Engineer
Type: Permanent Role

About the Job:

We are looking for a talented IT Support Engineer with expertise in electronics and electrical engineering, especially with Marine Satellite Communications equipment. In this office-based role, you will deliver essential technical support to marine clients, manage Tickets requests etc. This is an excellent opportunity for someone who excels in a fast-paced environment and is dedicated to ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities:

• Report directly to the Chief Operations Officer, providing regular updates on service delivery, operations, and technical challenges.
• Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
• Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
• Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
• Assist with sales order processing, ensuring accurate and timely fulfilment of customer orders.
• Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled, including proforma invoices, Bills of Lading, Letters of Credit, certificates, and permits.
• Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
• Maintain accurate records of support tickets, sales orders, and shipping documentation, ensuring clear communication between sales, logistics, and technical teams for seamless operations.
• Candidates without prior experience in sales order processing or shipping documentation but possessing a strong background in technical support for vessels, particularly with Marine Satellite Communications equipment or IT networking, are encouraged to apply. A willingness to learn and adapt to these additional responsibilities will be considered.

Requirements:

• Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  Experience with IT networking, including familiarity with Mikrotik equipment, Cisco scripting, and Python programming.
• Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
• Strong knowledge and / or experience in Marine Satellite Communications equipment highly preferred.
• Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
• Excellent analytical and problem-solving skills to address complex technical issues effectively.
• Experience in sales order processing, logistics coordination, and shipping documentation is advantageous but not essential.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills to interact with clients and colleagues effectively.
• Ability to work collaboratively within a team and manage tasks efficiently.
• Open to candidates without a logistics background but with a strong willingness to learn and adapt.

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd
EA License No.: 95C5411
EA Personnel Reg. No.: R1106591

• Provide Facilities Management services. This includes preventative maintenance, pest control, horticulture, security management.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Supervise upgrading projects under your care.
• Any other ad-hoc duties assigned by your supervisor.

Job Requirements

• Preferably Diploma in Estate Management, Building Maintenance or related fields.
• Minimum 3 years of relevant experience.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office.
• Able to start work immediately or within short notice.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.