THE TEAM

The Call Centre/ Box Office team is responsible for managing large quantities of customer queries through inbound/outbound calls, via email and providing on-site assistance in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible.

THE JOB

To provide high quality service meeting Ticketmaster’s standards across all incoming contact center channels, including but not limited to:

• Customer Care
• Accessible Sales
• Box Office/ Ticket Resolution

WHAT YOU WILL BE DOING

• Handling incoming and outgoing calls to efficiently address fan needs over phone.
• Respond to fan enquiries via electronic communication
• Assist Box Office/ Ticket Resolution counters with ticketing enquiries and basic technical support and escalate where necessary
• Other duties as required and directed

WHAT YOU NEED (or TECHNICAL SKILLS) FOR THE JOB

• Great Interpersonal Skills – Have the ability to relate to people on all levels and establishing rapport and displaying patience where necessary.
• Effective Communicator - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when addressing and responding to fan enquiries. Effective listening skills are also paramount.
• Computer and Numeracy Literacy - Ability to use Microsoft Office based computer packages and is tech savvy. Typing skills with high accuracy a plus. Capable to track data entered and track transactions processed.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.

WE WANT YOU IF YOU ARE (BEHAVIOURAL SKILLS)

• Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Call Centre experience is advantageous but not mandatory.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving Individual - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Attentive to details – Ability to provide detailed and helpful information to fans and is focused on delivering effective solutions and maintaining fans loyalty
• Positive Attitude and able to work independently - Possession of “natural energy” with a proactive focus.
• Due to PCI compliance requirements a police clearance check is required to perform this position.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Job Summary

You will be working with our client in the financial industry. You will be working in a fast-paced environment that requires the ability to manage multiple priorities and needs of stakeholders, while responding to changes and development.

Responsibilities

• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements.
• Translate business requirement into infrastructure design.
• Work with service providers to design, develop, deploy and configure infrastructure to meet resiliency, availability and data integrity needs.
• Ensure compliance to Technical Architecture and internal IT Policies.
• Manage Infrastructure projects and services to support application systems environments.
• Request to provision new VMs for new systems.
• Manage system architecture, resource planning, infrastructure performance and system hosting environment from server hardware till OS layer (Excluding hypervisor and Storage) in support of new applications.
• Main infrastructure single-point-of contact for all new application system initiatives and to support/assist in application architecture design, integration and acceptance and infrastructure performance testing.
• Handover Infrastructure and Systems standard operating procedures and day-to-day performance/availability monitoring to Operations Engineer upon commissioning and completion of PGP.
• Support Operations Engineer on Infrastructure and Systems.
• Assist in Infrastructure Architecture review, support and endorsement Review Hardening standards for OS, database.
• Hosting environment infrastructure on-boarding (design, setup, configuration, implementation, testing and commissioning of infrastructure components).
• Understand systems operations environment

Requirements

• Bachelor's Degree in Information Systems or equivalent
• Hands-on experience delivering Enterprise Data Science and / or Big Data Platforms on AWS (Preferred) or On- Premise
• Hands-on experience with Linux RHEL
• Good to have hands on experiences in Windows, OS virtualisation technologies, SAN storage and/or databases \
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Ability to analyse and identify comprehensive solutions considering all functional implications while developing a workable solution.
• Hands-on experience in in developing DevSecOps and MLOps pipelines, either on Cloud (Preferred) or On Premise (Good to have) would be an added advantage.
• Knowledge with database technologies such as Microsoft SQL Server and MySQL. Working experience with both structured and unstructured data sets would be an added advantage.
• Good appreciation of common Cyber Security Risks and Control. Knowledge on configuring popular Operating Systems (e.g.: Windows or Linux) and / or Middleware (e.g.: Apache, Nginx) against CIS standards would be an added advantage.
• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Job Description:

• Formulate and execute a comprehensive cloud strategy that aligns with organizational goals, leveraging best practices in cloud computing and migration methodologies.
• Lead cloud migration projects, including On-Prem to AWS migration, On-Prem to On-Prem, Physical to Virtual, and Non x86 replatform migrations.
• Collaborate with stakeholders to gather requirements during the workshop session.
• Design robust, scalable, and secure cloud architectures using VMware, AWS, Azure, and Azure VMware Solution tailored to meet business requirements.
• Create architectural diagrams, specifications, and detailed designs that outline the overall architecture and integration points of the solutions.
• Provide technical leadership in cloud projects, guiding teams on cloud best practices, architecture, and implementation strategies for multi-cloud environment.
• Continuously monitor cloud performance, optimizing resources for cost-effectiveness and operational efficiency.
• Implement automation and orchestration using tools like Ansible and VMware vRealize Automation to enhance operational efficiency and deployment consistency.
• Utilize VMware NSX for networking and security within cloud environments, ensuring effective management and compliance.
• Collaborate with development, operations, and security teams to ensure cohesive implementation of cloud solutions.
• Maintain documentation of cloud architectures, configurations, and processes, ensuring compliance with industry standards.
• Communicate technical concepts and cloud strategies to stakeholders at all levels, providing updates and insights on cloud initiatives.

Requirements:

• Bachelor's Degree in Computer Science/Information Technology/Programming & Systems Analysis/Science (Computer Studies).
• 6-8 years of Extensive knowledge of cloud computing models (IaaS, PaaS, SaaS) and services.
• 4-6 years in VMware technologies, including vSphere, NSX, and vRealize Automation.
• 3 years of Strong experience with AWS services and AWS Landing Zone configurations.
• 3-4 years exp with Infrastructure as Code (IaC) tools (e.g., Terraform, AWS CloudFormation).
• Good experience with automation tools like Ansible.
• Proficient in Red Hat Linux and non-x86 architectures.

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary (Up to $3,200) + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Position: Customer Service Specialist (6-Month Contract)

Company: Scientific Company
Location: Science Park
Working Hours: 9:00 AM - 6:00 PM (Monday to Friday)
Employment Period: 2 Jan 2025 – 30 Jun 2025
Salary Range: Up to $3,600 per month

Job Details

Key Responsibilities:

• Process a high volume of part orders and service requests accurately and efficiently.
• Coordinate part location and pricing while managing cost and revenue accounts.
• Collaborate with engineers and inventory management teams to fulfill customer needs promptly.
• Accurately calculate pricing for part orders and returns, considering factors like foreign currency rates, customer contracts, and discounts.
• Ensure correct cost and revenue allocation for parts, labor, and expenses, requiring familiarity with COGS accounts, service types, and areas.
• Determine shipping methods based on part specifications, customer contracts, and issue severity.
• Liaise with Accounts Receivable to resolve billing issues.
• Maintain professionalism and excellent working relationships with colleagues and customers.
• Support team-building activities and participate in process improvement initiatives.
• Handle ad-hoc tasks as assigned by supervisors.

Requirements:

• Experience: 2-3 years in sales support or order processing/fulfillment roles.
• Skills: Strong communication, attention to detail, and customer service abilities.
• Availability: Must be able to start on 2 Jan 2025 (no earlier or later).

To Apply:
Email your resume to:

Our client is a global MNC in Chemical Manufacturing Industry. Due to business needs, they are now recruiting a Chemical Procurement Specialist to be part of their Procurement Team. They are located in the West - easily accessible (Transportation Provided)

Duties of Procurement/ Sourcing Specialist:

• Source for both Direct and Indirect Material, as well as Equipment categories.
• Prepare and consolidate monthly savings reports and pipeline data in the procurement portal.
• Develop and implement sourcing strategies and cost-saving projects.
• Collaborate with the Regional Category Team on strategy development.
• Engage suppliers and internal stakeholders to meet project milestones.
• Develop alternative suppliers and coordinate their qualification and approval.
• Assemble contracts to ensure supply security and meet procurement goals.
• Work with the Supply Chain team on inventory control, material quality, and process safety.

Requirements:

• Diploma / Degree in related field
• Min 2 - 3 years of experience in similar industry
• Proficient in SAP / Oracle system is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Our client, a prominent Single Family Office based in Singapore, is looking for a Day Trader to become part of their dynamic team.

Key Responsibilities:

• Analyze equity securities using technical, fundamental, and macroeconomic factors to support trading decisions.

• Maintain financial health for leveraged clients, ensuring adherence to margin requirements and managing trade settlement actions.

• Execute trades in the Hong Kong and Australian markets with precision and efficiency.

Requirements:

• A minimum of 3-5 years of relevant experience in a similar trading capacity.

• Strong analytical skills with the ability to interpret complex financial data.

• Experience in managing client portfolios and executing trades in equity markets, particularly in Hong Kong and Australia.

• Excellent communication and interpersonal skills, with a proactive approach to problem-solving.

• Knowledge of regulatory requirements in the financial sector is an advantage.

About Us

Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R23118854

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU

• Exposure to latest technologies
• Concrete project timeline

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior Network Engineer (LAN , WAN & firewall) to join their team.

About the job

Reporting to the Manager based out of asia, your role involves:

• Supporting/troubleshooting and implementation of Cisco network devices (Routers, Switches, Firewall and etc) devices across Asia
• Monitoring network performance, handling upgrades and network optimisation
• Handling and ensuring network related service requests for are responded
• Establishing service level management practices to ensure that the level of service from external service providers are defined and being adhered to

Skills and experience required
As a successful applicant, you will have at least 7 years of experience in Cisco network routers and switches.

Exposure to firewall will be of added advantage.

Whats on offer
This is an excellent opportunity to join a leading end user environment with exposure to latest technology. You will get the opportunity to participate in high value projects across APAC.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gmna45qU (EA: 94C3609/ R1219669)

Highlights

• Jurong island, transport pickup at Jurong East
• IATF16949 + Audits
• Basic + Transport + Site allowance + AWS + VB
• Chemical/ Petrochemical
• Manufacturing/ Raw Materials

Main Responsibilities:

• Support Assistant / QA Manager in managing AKSS QMS improvement initiative across all departments and functions to ensure full compliance with IATF 16949 requirements.
• Conduct specification review, CSR and gap analysis.
• Review daily production batches release activities. Knowledge in SAP will be a plus.
• Drive Cpk improvement, conduct monthly review of MRB and freeze inventory.
• Manage IATF Core Tools (PPAP, APQP) documentation and reports.
• Issue, review and verify CAPA for external and internal quality related issues (Raw Material, Finished Product, Shipment & Logistics issues).
• Generate, review and update quality related Procedures / Instructions.
• Participate in Management Review and report in monthly quality meetings.
• Participate in FMEA and Control Plan revision.
• Support Assistant / QA Manager in handling customer complaint & investigation.
• Support Assistant / QA Manager during plant audits (external audit, internal audit, customer audit and supplier audit)
• Perform any other delegated work assigned by Assistant / QA Manager.

Requirement

• Degree in engineering or chemistry (BS Engineering / Chemistry / Science) or equivalent.
• 3-5 years working experience in Quality Assurance department.
• Knowledge and understanding of ISO 9001, IATF 16949 or similar quality systems and experience in facing audits.
• Demonstrated leadership skills, including good communication, sincerity, team spirit and willingness to take up challenge.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

• Meets or exceeds established annual sales quota.
• Initiates sales process by prospecting, scheduling of appointments, conduct sales presentations, understanding business needs, develop proposals and sales closure.
• Expands sales in existing accounts by introducing additional solutions and services and /or develop new and innovative applications.
• Closes sales by establishing rapport with potential customers, expounding on the benefits of business unit solutions and service capabilities; overcoming objection, etc.
• Proactively keeping up to date on product knowledge and market trend by participating in educational opportunities
• Accountable for customer satisfaction and providing high quality service.
• Responsible for keeping commitments in a timely manner and resolving issues promptly.
• Maintenance of customer database
• Be familiar with competitors’ strategies and product features/benefits and contributes information to market strategy by monitoring driven products and feedback from end users.
• Provide feedback on market information with regards to competitors activities, product pricing, SWOT in reports and sales meetings.
• Good territorial and sales management of all assigned accounts
• Operating expenses to be kept to budget.

Requirements

• Min Diploma in any courses
• Min 3 to 4 years of any medical devices sales experience
• Own a car

Salary range: Up to $6K basic

Transport allowance: $1200

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

RESPONSIBILITIES

• Lead the Global Name and Transaction Screening Product Management function across all business lines, functions, and products. This is also inclusive of all relevant auxiliary support processes (e.g. Machine Learning/AI, Application of financial crime compliance Lists, Screening Solution Configuration etc). The Product Management position ensures robust controls and oversight as reflected through the Operational Risk Framework, the Business Performance Review meetings, results of independent assessment (GIA, Assurance, Regulatory, etc). The individual is expected to not only maintain these robust controls but also identify and deliver efficiency opportunities without impacting effectiveness.

Strategy

• Keep abreast of markets developments (technologies, best practices, competitor strategies)
• Works with Conduct & Financial Crime Compliance (CFCC), Business/Functions and Financial Crime Solutions Operations (Alert Management, MI, FCC Region/Country/Segment/Function/Group, SPOT, Data Team, Project implementation team) and Technology teams to develop, implement and support the solutions required to manage Sanctions, AML and ABC risk.
• Drives and influences to deliver against the FCSO and Bank strategy.

Business

• Ownership of any Policies or Standards related to Name and Transaction Screening
• Ensure managers deliver Performance metrics, accuracy of information, to provide the relevant businesses with optimum oversight of the screening function.
• Ensure managers own the Data Management Framework SLA, metrics, risk assessment on issues/gaps and associated engagements with the data owner.
• Review new business requirements that look to leverage the screening tools and provide optimal solutions where required
• Assess and understand risk profiles of products, channels, and clients/non-clients to provide Name and Transaction screening solutions.
• Support the Business, Function and CFCC in risk assessment/management for Sanctions, AML and ABC and optimal solutions to manage.

Processes

• Ongoing assessment on the performance of the screening solution. This includes and not limited to the i) number of cases and events generated ii) proactive assessment on case/event volumes and if within expected range (i.e. identification of abnormal volumes) iii) the risk relevance iv) the underlying drivers of cases/events v) efficiency opportunities.
• Provide impact assessment on new products, channels, and clients/non-clients to appreciate end to end and required technical and operational support.
• Lead assessment on risk tolerance, system settings, rules and standards that can be applied to the screening systems (inc. translation of the Group Screening Standards/Group Screening Matrix)
• Drive continuous improvement and operational efficiency of processes through enabling technology to optimize and increase scalability, adoption, client experience and efficiency measures, and reduce risk
• Ensure MT members through appropriate forums are kept informed of the performance of the Name and Transaction Screening process.

People & Talent

• Set and monitor job descriptions and objectives for direct reports and provide ongoing feedback and rewards in line with performance against those responsibilities and objectives.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations with the team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Ensure the team are adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.

Risk Management

• Strengthen first line operational risk management
• Ensure new technology products deliver effective management of operational risks in compliance with applicable internal policies, external laws, and regulations at a global level
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
• Embed the Group’s values and code of conduct across the function
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees
• Help implement an effective and exemplary risk and control culture (aligned to the Bank's risk appetite), with appropriate escalation and guidance to senior management on risks and issues arising
• Promote an environment of performance, collaboration, and compliance, to ensure issues are raised and blockages are resolved in a timely manner
• Undertake where required Risk Assessments with the second line to agree any residual risk against the banks Group and Country Risk Assessment Model.
• Use the banks internal risk tracking tool (M7) to ensure necessary risks are logged and any actions are tracked accordingly until closure

Governance

• Provide advice, support and input to policy, procedures and standards that reflect the management of Sanctions, AML and ABC risk through Name and Transaction Screening.
• Keep track of emerging regulatory expectations and evaluate the present state of infrastructure and processes to support regulatory and industry trends.
• Strong sense of quality and willingness to raise red flags when outcomes are likely to be compromised by poor delivery
• Influences pragmatic portfolio prioritization on project/change schedule. Influences decision making of senior stakeholders through articulation of constraints, conflicts, and options.
• Attend relevant Management/Leadership meetings and positively contribute.
• Assess and cascade as appropriate matters arising and lessons learned from Audit, Assurance or Regulatory reviews or inspections.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• ​​​​​​​Help promote, lead and manage, throughout the Bank the culture and practice of Financial Crime risk management within the letter and spirit of UK Law. This also includes local Laws and Regulations, and in accordance with Group standards.

Key Stakeholders

• Represent the FCSO Group on Name and Transaction Screening through appropriate relationships with the banks Segments, Functions and Product Owners and other key partners both internally and externally (key regulators, relevant industry, and vendor / user Groups)

Other Responsibilities

• Embed Here for good and Group’s brand and values in FCSO Screening. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 15+ years of working experience in Banking Industry
• 5+ years of relevant experience in FCC or Compliance
• 5+ years of Operations experience
• Experience of FCC across multiple jurisdictions
• Have good knowledge of the Group, the Policies, Procedures and Standards relating to Financial Crime Compliance, as well as knowledge of the local regulations and legislation on AML/CTF and Sanctions
• Experience of FCC across multiple jurisdictions
• Financial Crime risk knowledge in Products would be advantageous
• Experience in regulatory engagement and/or liaison would be advantageous
• Excellent writing skills are a must – communications to senior management and/or regulators
• Must possess ability to assess strong leadership qualities, excellent interpersonal skills and cultural awareness and sensitivity
• Strong analytical and decision-making skills
• Strong responsibility and organisation skills
• Strong learner, intellect and relater. Ability to work independently with minimal supervision and to complete tasks in timely manner
• Good judgement. Excellent collaborative and team playing skills.
• Diplomacy, empathy and a 'can-do attitude'.
• Politeness, sensitivity and the ability to gently, but professionally stand your ground when needed
• An inquisitive approach to practices, procedures and specific transactions. Personal authority and integrity, independence, creativity, resourcefulness and resilience
• Understanding of the key features of relevant FCC laws and regulations that affect the Group
• Be willing to develop other team members to increase their knowledge and also want to develop further as a manager.

Role Specific Technical Competencies

• Financial Crime Compliance
• Business Relationship Management
• Operations Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Highlights

• Standby support (Overseas timing)
• Global Derivatives Exchanges such as CME, EUREX, ICE, ASX, SGX or OSE
• Public & Private Cloud

Job Descriptions:

• Respond promptly to client support requests and inquiries.
• Troubleshoot and resolve issues with complex trading strategies.
• Collaborate with software and infrastructure engineers for expertise.
• Support trading applications and exchange connectivity for Global Derivatives Markets.
• Monitor critical systems and infrastructure, resolving or escalating issues as needed.
• Assist customers with order entry, risk management, and exchange connectivity issues.
• Analyze complex order and trade histories.
• Coordinate deployment and configuration of trading applications for new customers.
• Manage software enhancements and upgrades.
• Test and validate new software releases with exchanges and engineers.
• Support server and network upgrade projects with the infrastructure team.
• Provide seamless 24-hour customer support by liaising with overseas offices.

Requirements:

• Degree in Computer Science, Engineering, or related field.
• Experience with Linux OS, Linux-based server applications, and command line tools (grep, sed, awk).
• Familiarity with global derivatives exchanges (CME, EUREX, ICE, ASX, SGX, OSE) and exchange protocols (OmNet, ITCH/OUCH, FIX).
• Basic skills with tools like telnet, tcpdump, or ncat.
• Knowledge of relational databases, SQL, bash or perl scripting, and exposure to cloud providers like AWS.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: 3-Months Contract

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781