Job responsibility

• Operate packaging system, plant equipment and processes as per Standard Operating Procedures (SOPs) and comply strictly to safety, quality and environmental guidelines.
• Support and maintain daily operation output and schedule adherence.
• Record all relevant packaging data, ensuring accuracy and compliance with internal standards.
• Identify and report any non-conformities in packaging materials to ensure quality standards are met.
• Carry out small batch blending productions.
• Report all process/equipment/environmental abnormalities, incidents and/or near misses. Take part in further investigation when required.
• Assist in coordination of daily maintenance planning and to participate in maintenance activities and shut-down/start-up of sections.
• Operate forklifts safely and efficiently.
• Ensure export is properly carried out and right material is being sent out.
• Stock-take inventory.
• Ensure good housekeeping of work areas.
• Any other duties as and when required.

Job requirement

• At least GCE “A/O” levels.
• Relevant experience in chemical industry would be an added advantage.
• Forklift license would be an added advantage.
• Ability to prioritize tasks based on urgency.
• Able to work under fast-paced environment.
• Good interpersonal and communication skills.
• Team player.

Key Responsibilities:

• Provide exceptional customer service by assisting with jewellery selection, styling, and product information, highlighting quality and craftsmanship.
• Ensure an inviting store environment by maintaining organized and visually appealing jewellery displays.
• Handle sales transactions, support inventory management, and contribute to stock-taking and merchandising efforts.

Requirements:

• Previous retail experiences, ideally in jewellery
• Strong sales skills with a customer-oriented approach and a passion for luxury retail
• Polished appearance, professional demeanour and excellent communication skills
• Willingness to work weekends, evenings/holidays when required

Benefits:

• Competitive base salary and additional commissions
• Career progression
• Other variable bonuses

Aventir Group Pte Ltd
EA License: 24C2542

Job Summary:

We seek a skilled and dynamic Head Chef to lead our kitchen team. The Head Chef

will oversee kitchen operations, consistently meeting quality, presentation, and efficiency

standards. This role requires exceptional culinary expertise, leadership

abilities, and attention to detail to provide an outstanding dining experience.

Key Responsibilities:

 - Kitchen Management: Supervise daily kitchen activities, including food preparation, plating, and presentation, to ensure efficiency and high standards.

 - Staff Leadership: Manage, train, and inspire the kitchen staff, fostering teamwork and maintaining a positive work environment.

 Inventory & Supplies: Oversee the ordering, storage, and inventory control of ingredients to ensure freshness and quality while effectively managing costs.

 - Menu Planning: Collaborate with the Executive Chef on menu development and updates, incorporating seasonal ingredients and customer preferences.

 - Compliance: Ensure that health, safety, and sanitation standards are met in all aspects of food preparation and kitchen operations.

 - Cost Control: Monitor and manage kitchen expenses, including food costs and waste reduction, to contribute to profitability.

Responsibilities:

- Monitor workers’ production progress.
- Lead workers to fulfill production requirements and complete orders.

Requirements:

- Related experience required.
- Ability to operate machinery.

Benefits:

- Annual leave and medical leave in accordance with Ministry of Manpower regulations.

Job Description & Requirements

Responsibilities:

• Responsible for production of received orders, planning, and work distribution.
• Ensure production activities are carried out properly and efficient utilization of workforce.
• Train new production staff on proper working methods and production recording.
• Following food processing so as to achieve quality output.
• Ensure the production operation is in the context of ISO & HACCP programs e.g. hygiene standard, work instruction, production records are properly followed and recorded.

Requirement:

• Relevant experience in food processing
• Ability to work under pressure to meet the production timeline
• Being able to work long working hours especially when the orders cropped up
• Self-driven and flexible personality.
• Strong interpersonal skills

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to assist in a huge upcoming government project to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

The selected candidate will be working collaboratively within the team to fulfil the project requirements. As such, there is no expectation for one individual to possess all skill sets in the 6 domains.

Responsibilities:

• Conduct comprehensive security assessments to identify vulnerabilities and recommend mitigation strategies.
• Develop and maintain information security policies, procedures, and guidelines for clients.
• Ensure client compliance with industry standards and regulatory requirements through regular audits and assessments.
• Identify, analyze, and manage information security risks for clients.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Collaborate with cross-functional teams to design and deploy security solutions.
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 3-5 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 8:30am to 6pm, Monday to Friday
• Training and certifications paths

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

Onshore Cybersecurity Consultant

a) Provide cybersecurity support in system operations to ensure the compliance with Government policies, which include review, design and implementing security measure, process, controls for the Authority’s systems;

b) Review security audit reports and assessment conducted by auditors for security testing such as Vulnerability assessment, penetration testing, host configurations, IT general controls, risk assessments, etc;

c) Conduct reviews, gap analysis and provide recommendations on monthly reports and reviews, ensuring the compliance of the system processes to the Authority and Government policies;

d) Monitor and follow up with known vulnerabilities and risks in the Authority’s environment and systems;

e) Conduct cybersecurity assessments to identify vulnerabilities and risks in the

Authority’s systems and processes;

f) Design and follow through the implement of cybersecurity solutions in the Authority’s environment to protect against threats and attacks;

g) Review and verify that security policies, procedures, and best practices are implemented and comply with standards and guidelines by the Authority’s appointed contractors and systems;

h) Provide guidance and recommendations on cybersecurity strategies and technologies;

i) Conduct security awareness trainings to the Authority and the Authority’s appointed contractors when necessary to promote a culture of security;

j) Monitor and respond to security incidents and breaches, conducting forensic analysis on a need-be basis; and

k) Stay current on emerging cybersecurity threats, trends, and technologies.

21. The One (1) Onshore Cybersecurity Consultant proposed by the Contractor shall have at least 3 years of experience as a Cybersecurity Consultant or equivalent position and the following skill sets:

a) Bachelor’s degree in computer science, Electrical/ Computer Engineer, Information Technology or related discipline would be preferred;

b) Good capabilities in ICT governance, security/ risk/ data management frameworks;

c) Good knowledge in ICT infrastructure, applications and web/ cloud services;

d) Qualified and certified ICT professionals such as CREST, CRISC, CGEIT and CISSP; and

e) Knowledge of cybersecurity industry standards, government cyber security policies and requirements.

a) Provide cybersecurity support in system operations to ensure the compliance with Government policies, which include review, design and implementing security measure, process, controls for the Authority’s systems;

b) Review security audit reports and assessment conducted by auditors for security testing such as Vulnerability assessment, penetration testing, host configurations, IT general controls, risk assessments, etc;

c) Conduct reviews, gap analysis and provide recommendations on monthly reports and reviews, ensuring the compliance of the system processes to the Authority and Government policies;

d) Monitor and follow up with known vulnerabilities and risks in the Authority’s environment and systems;

e) Conduct cybersecurity assessments to identify vulnerabilities and risks in the

Authority’s systems and processes;

f) Design and follow through the implement of cybersecurity solutions in the Authority’s environment to protect against threats and attacks;

g) Review and verify that security policies, procedures, and best practices are implemented and comply with standards and guidelines by the Authority’s appointed contractors and systems;

h) Provide guidance and recommendations on cybersecurity strategies and technologies;

i) Conduct security awareness trainings to the Authority and the Authority’s appointed contractors when necessary to promote a culture of security;

j) Monitor and respond to security incidents and breaches, conducting forensic analysis on a need-be basis; and

k) Stay current on emerging cybersecurity threats, trends, and technologies.

21. The One (1) Onshore Cybersecurity Consultant proposed by the Contractor shall have at least 3 years of experience as a Cybersecurity Consultant or equivalent position and the following skill sets:

a) Bachelor’s degree in computer science, Electrical/ Computer Engineer, Information Technology or related discipline would be preferred;

b) Good capabilities in ICT governance, security/ risk/ data management frameworks;

c) Good knowledge in ICT infrastructure, applications and web/ cloud services;

d) Qualified and certified ICT professionals such as CREST, CRISC, CGEIT and CISSP; and

e) Knowledge of cybersecurity industry standards, government cyber security policies and requirements.

KEY DUTIES AND RESPONSIBILITES:

· Perform various activities and tasks required in the tablet and capsule final packing equipment.

· Operate all relevant equipment, clean, assemble and maintain the cleanliness of the equipment.

· Perform and maintain the documentation of operations in accordance with cGMP requirement.

· Operate the equipment appropriately in accordance with Standard Operating Procedure / batch document.

· Perform online monitoring of in process parameters / checks throughout the batch.

· Complete all relevant records and other documentation required for packing and related equipment in the work area.

· Perform all activities in accordance with cGMP.

· Maintain the cleanliness of work area to ensure cGMP compliance.

· Perform all other relevant duties required to meet the schedule.

· Check relevant material and product details against batch document.

· Co-ordination with Engineering for break down rectification of both primary and secondary packing lines

· Involve in equipment / process qualification.

· Participate in investigation of process deviation, cGMP and all other compliance related matters, where applicable.

· Ensure compliance with GxP / Safety / Quality policies.

REQUIREMENT

· Good understanding of safe working practices and cGMP.

· Experience in bottle or blister oral solid dosage packing is preferred.

· A good team player with a positive learning attitude.

· Willing to work in Tuas area, in cleanroom environment with full gowning.

EDUCATION & EXPERIENCE

· Minimum GCE 'O' level or NITEC or Higher NITEC or Diploma in Biotechnology / Biomedical / Mechanical / Mechatronics Engineering or relevant disciplines

· With 2-5 years of manufacturing experience in Pharmaceutical or related industries.

· Entry level NITEC / Higher NITEC / Diploma candidates are welcome to apply.

Job Responsibilities:

• Plan and execute Change Requests activities which include gather and facilitate business process discussion, conduct detailed analysis, solution design, development and configuration, testing, documentation and deployment.
• Provide application support to end users in troubleshooting and resolution of issues, and updating them of the progress which entails communicating with them in an appropriate and constructive manner.
• Work closely with the team and business partners to fully understand the user functionality, pain points, and areas of improvements within our applications
• This role includes implementation and sustainment responsibilities. Travel within Asia Pacific region will be expected but kept to a minimum.

Job Requirements:

• Minimum 8 years’ experience in SAP HR/HCM project implementation and rollout experience
• Strong understanding of SAP HCM process and local statutory reporting and audit requirements
• Strong functional and configuration skills in all areas of the HR/HCM modules

· Able to do simple debugging of program

· Experience in supporting interfaces between SAP and non-SAP applications

• Team player with good writing, verbal communication and presentation skills. Independent, resourceful and able to perform under pressure with minimal supervision.

Job Responsibilities:

• Plan and execute Change Requests activities which include gather and facilitate business process discussion, conduct detailed analysis, solution design, development and configuration, testing, documentation and deployment.
• Provide application support to end users in troubleshooting and resolution of issues, and updating them of the progress which entails communicating with them in an appropriate and constructive manner.
• Work closely with the team and business partners to fully understand the user functionality, pain points, and areas of improvements within our applications
• This role includes implementation and sustainment responsibilities. Travel within Asia Pacific region will be expected but kept to a minimum.

Job Requirements:

• Minimum 8 years’ experience in SAP HR/HCM project implementation and rollout experience
• Strong understanding of SAP HCM process and local statutory reporting and audit requirements
• Strong functional and configuration skills in all areas of the HR/HCM modules

· Able to do simple debugging of program

· Experience in supporting interfaces between SAP and non-SAP applications

• Team player with good writing, verbal communication and presentation skills. Independent, resourceful and able to perform under pressure with minimal supervision.

Responsibilities:

• Oversee inventory to meet production demands and avoid shortages.
• Collaborate with internal teams and suppliers to ensure timely material delivery.
• Adjust production schedules as necessary to meet deadlines.
• Ensure product quality by working closely with the testing team.
• Schedule production staff according to workload requirements.
• Utilize ERP/MRP systems for streamlined planning and scheduling.
• Supervise production staff for effective task completion as required.

Requirements :

• Diploma in Manufacturing Engineering or equivalent.
• At least 1 year of working experience in electronics manufacturing.
• Experienced in material planning, inventory management, and proficient in ERP and MRP systems.
• Possess leadership and supervisory skills.

_________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

RESPONSIBILITIES:

• Provide pre-sales technical support on assigned cybersecurity product to customers and partners.
• Work with Sales team closely to develop and position solutions for go to market selling and customer proposals.
• Understand customer IT/Security infrastructure and business requirements.
• Perform Strategic Cybersecurity Solution Selling.
• Perform Cybersecurity Solutions Demonstration.
• Perform Proof of Concept for proposed cybersecurity solution / Network Performance solution.
• Working with Solution Vendors on Business Solution Proposal and attending to RFI/RFP design, compliance and clarifications.
• Put together design guidelines and recommend improvements to customers on the assigned cybersecurity products.
• Perform in house lab tests to validate customer proof-of-concept setups, endpoint/network designs, and endpoint/network deployments using new products and features.
• Keep up-to-date on competitive solutions, products, and services.
• Provide enablement training for Partners internal Post Sales engineers on the product/ technology knowledge.
• Conduct routine update on the new product/ technology to the internal sales staff.
• Maintain good rapport with customers and vendors.

REQUIREMENTS:

• Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
• Minimum 1 years working experience in Pre-Sales activities to large enterprise or government sector or related field. Candidates with several years of experience in delivery and implementation of cyber security technology and solutions and open to embark presales consultant role are welcome to apply.
• Strong knowledge and understanding of the cybersecurity industry.
• Ready to perform demo & presentation on product expertise on keys security technologies.
• Possess good technical knowledge in Internet architecture, network infrastructure, Software Define Networks, Network Performance tools and solutions, UNIX, Windows, VMware, Security covering Endpoint, Email, Web & Cloud.
• Able to design an architecture & write proposal.
• Good written and spoken communication skills in English.
• Eagerness and ability to engage in courteous customer handling and commercial judgment would be preferred

DESIRABLES:

• Industry or Technical Certification (ie. CCNA, CCNP, MCSA, MCSE, CISSP, CEH) is a plus.
• Deep knowledge on Trellix or Check Point products will be preferred.
• Exposure to security software solutions like Endpoint Security, Firewall, Content Security, Intrusion prevention, Web & Email Security, Encryption, Data Protection, Vulnerability Management and Compliance & Audit will be added advantage.
• Familiarity on Cloud Architecture such as IaaS or PaaS.

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Consultant with a background in management consulting and deep expertise in commodity trading and oil / petroleum. The ideal candidate will play a crucial role in advising clients on the implementation and optimization of CTRM systems, leveraging their management consulting skills to drive strategic initiatives and deliver effective solutions.

• Conduct detailed assessments of client needs and business processes related to commodity trading and risk management.
• Design and implement CTRM solutions that align with clients' strategic goals and operational requirements.
• Provide expert advice on best practices for commodity trading, risk management, and regulatory compliance.
• Develop and execute project plans, ensuring timely delivery and adherence to budget constraints.
• Conduct user training sessions and provide ongoing support to ensure effective utilization of CTRM systems.
• Collaborate with internal teams, including developers and business analysts, to ensure successful project outcomes.
• Stay up-to-date with industry trends, regulatory changes, and emerging technologies in the CTRM space.
• Assist in pre-sales activities, including preparing proposals and conducting product demonstrations.

• Bachelor’s degree in finance, business, information technology, or a related field.

• Significant experience in oil / petroleum commodity trading and risk management or a related industry.
• Proven experience with leading CTRM software solutions (e.g., OpenLink, Allegro, TriplePoint, Eka).
• Strong understanding of the oil / petroleum industry and commodity markets, trading operations, and risk management principles.
• Excellent analytical and problem-solving skills.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Willingness to relocate to Singapore in the future and work in a multicultural environment.
• Proficiency in English; additional languages are a plus.

Key Responsibilities

• Monitor employee performance, provide feedback, and conduct performance evaluations.

• Implement and enforce safety protocols to maintain a safe working environment.

• Conduct emergency response drills.

• Train new employees on production processes, safety procedures, and equipment operation.

• Conduct regular safety inspections and risk assessments of the workplace to identify potential hazards and recommend corrective actions.

• Investigate workplace accidents, injuries, or near-misses. Document findings, recommend corrective actions, and work to prevent recurrence.

• Monitor production processes to ensure products meet quality standards and specifications.

• Maintain detailed records of safety inspections, incident reports, training sessions, and regulatory compliance to present to management or regulatory bodies when needed.

• Identify opportunities for process optimization and efficiency improvements.

•Minimum of 3 - 5 years of experience in construction.

Additional Information

Career Level : Senior Executive

Qualification : Diploma or equivalent required

Years of Experience : 3-5 years above

Job Type : Full-Time

With 1500 employees worldwide, a Swiss company BAUMANN Springs (www.baumann-group.com) established in 1886 is a leader in the world of Springs, Stampings and Solutions. Running with the 5th Generation in place and our guiding principles of Time, Together and Inspiration, our employees Care, Compete, Learn and Celebrate universally.

With the growing requirements of our major customers, our presence in Asia was established as early as 1979. Within the site in Singapore, the strength of 100 dedicated, diligent and focused employees exploits the know-how acquired over the decades to manufacture and develop custom-made products and technologies. Strong partnerships are established with international customers in key industries of Automotive, Industrial and Medical. An opportunity arises and BAUMANN Springs in Singapore is currently looking for:

Career Opportunity for a Production MANAGER

Able to lead and contribute to achieve organization’s goal towards excellence and advancement. We want someone with the ability to communicate effectively, dedicated, passionate with a positive attitude to inspire and create followers. If you possess strong analytical ability, is creative and confident, we want you.

Responsibilities:

The Production Manager will take the lead in ensuring production, including the development of procedures and knowledge transfer to the operations team

· Report to the Plant Manager, fully responsible for the customized products, varieties and operations of the

customized manufacturing process.

· Responsible for the production system planning and management - planning, formulating and implementing

process strategies, roadmaps, and updating iteration plans

· Responsible for data analysis and promote data exchange between the entire supply chain including quality and

safety.

· Responsible for coordination and communication with the sales and engineering team on the process from

design, development to launch, and promote the achievement of product goals

· Cooperate with the logistics department to ensure that all deliveries are met promptly according to

commitments to customers.

· Work closely with the Sales and engineering team, involve in business planning strategies

· Responsible for ensuring the core personnel of each process are in place and carry out as per process flow and

product specification.

· Other tasks within the scope of responsibility

Requirements:

· Degree or a good Diploma in an engineering discipline, or equivalent

· More than 8 years of experience in Operation and management

· Mandatory to have interest and strong operational and executional experience

· Understand industrial trends, rules, and business logic and I4.0

· Have a keen sense of commitment

· Strong analytical skills, problem solving skills, critical thinking

· Strong business acumen, be customer focused, team and results-oriented

· Able to read drawings and industrial application material science

- Experience with ISO 9001/ IATF 16949/ ISO 13485 and QA system added advantage

Work location:

Located in the Tuas Area – Gul Lane

5 days’ work week

Interested candidates, email resumes in MICROSOFT WORD format, stating current, expected salary, date of availability and reason for leaving current employment to:

[email protected]

Job Description

• Data entry
• Preparation of reports
• Providing administration support to QC

Job Requirements

1. Have admin or assistant experience advantageous
2. Excellent time management skills and ability to multi-task and prioritize work
3. Attention to detail and problem solving skills
4. Excellent written and verbal communication skills
5. Strong organizational and planning skills
6. Proficient in MS Office

Title: ServiceNow Consultant (ITOM, CMDB, CSDM)

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.

Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.

Implement and promote the CSDM framework to standardize and enhance service management practices.

Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.

Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.

Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.

Identify opportunities for process improvement and automation within ServiceNow.

Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.

Strong understanding of ITIL processes and frameworks.

ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.

Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.

Knowledge of integration strategies with other ITSM tools and systems.

Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.

Title: ServiceNow Consultant (ITOM, CMDB, CSDM)

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.

Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.

Implement and promote the CSDM framework to standardize and enhance service management practices.

Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.

Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.

Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.

Identify opportunities for process improvement and automation within ServiceNow.

Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.

Strong understanding of ITIL processes and frameworks.

ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.

Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.

Knowledge of integration strategies with other ITSM tools and systems.

Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Senior Consultant, Client Success does at Visa:

As a Client Success Senior Consultant, you will be leading Client Services operational engagement for Visa clients, serving as an operational/technical consultant for Money Movement Solutions products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.

The Senior Consultant is the face of Visa’s support organization to Visa’s clients and represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Senior Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments ecosystem

You will be accountable for supporting clients in the market for all products relating to Money Movement Solutions. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimize the client relationship.

Money Movement Solutions at Visa:

Money Movement Solutions at Visa encompass a wide range of services designed to facilitate domestic and cross-border payments. These solutions include:

Domestic and Cross-Border Payments: Visa provides connectivity to payment networks and messaging services such as ACH, RTP, and RTGS, enabling seamless money movement across borders.

FX Options: Visa offers an extensive range of FX options with real-time rates, held quotes, forwards, and more.

Card, Account, and Wallet Solutions: Visa's solutions increase reach through a range of card, account, and wallet options, allowing clients to collect, convert, hold, and pay in multiple currencies from a single provider.

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded, be the voice of the client.
• Proactively notify clients regarding any widespread or business critical problems with the application,and leads internal and external recovery efforts of product and/or processing service interruptions.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
• Coordinate internal resources to accomplish Visa and client objectives.
• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
• Build and enhance positive working relationships with key clients and internal stakeholders.
• Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.
• Report customer project accomplishments and deliverables to senior management.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
• Educate and train clients on best practices for Money Movement Solutions products.
• Represent difficult and mildly complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.
• Identify and implement opportunities to improve the client experience by streamlining operational processes.
• Understand and support market strategies, develop and track account plans
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

Why this is important to Visa

The Senior Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business in Vietnam by driving value to our clients through effective enablement and customer centric support.

Benefits Summary

• Healthcare Division
• Basic Up $3000 + Commission
• Attractive Commission Remuneration
• Jurong East
• Monday to Friday Office Hour
• Training Provided

Job Responsibilities:

• Sourcing for potential candidates for clients
• Candidate engagement
• Collaboration with stakeholders

Requirements:

• Minimum Diploma
• Willing to learn
• Good team player, able to communicate effectively

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Benefits Summary

• Healthcare Division
• Basic Up $3000 + Commission
• Attractive Commission Remuneration
• Jurong East
• Monday to Friday Office Hour
• Training Provided

Job Responsibilities:

• Sourcing for potential candidates for clients
• Candidate engagement
• Collaboration with stakeholders

Requirements:

• Minimum Diploma
• Willing to learn
• Good team player, able to communicate effectively

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA License No: 06C2859 (MCI Career Services Pte Ltd)

1. Implementation and Roll-Out Support:

• Manage the deployment of digital solutions, ensuring successful roll-out and alignment with client expectations
• Collaborate with senior consultants and cross-functional teams to implement digital transformation initiatives
• Serve as a point of contact for clients, managing communications and providing support throughout the implementation process

2. Training and user Support

• Deliver training sessions to users to ensure effective adoption of new digital tools and systems
• Provide post-roll-out technical support, resolving issues promptly and ensuring user satisfaction

3. Data Analytics and Reporting

• Collect and analyze data related to the performance and usage of digital solutions, identifying trends, areas for improvement, and optimization opportunities
• Generate reports and visual presentations to communicate insights to clients and internal stakeholders

4. Project Documentation and Reporting

• Maintain comprehensive project documentation, including schedules, risk assessments, and progress reports
• Prepare detailed project reports and presentations for both internal and client review

5. Continuous Improvement

• Contribute to the continuous improvement of roll-out processes, using feedback and data to enhance future implementations
• Stay updated on emerging trends and best practices in digital transformation and data analytics to ensure the latest technologies are applied effectively

Requirements:

• 1 to 3 years of experience in Maintenance/Engineering
• 1 to 3 years of experience in digital transformation, IT consulting, project management, or a related field
• Experience with system implementation, software deployment, or similar roll-out processes is preferred
• Familiarity with data analytics, including experience collecting, analyzing, and presenting data insights
• Experience working with clients or stakeholders in a professional environment

Job Responsibilities:

· Responsible for all dispensing operation for materials to be used in Production, including to provide timely report to Production Manager,

· Responsible for the management of controlled substances/controlled drugs and inventory, ensuring compliance with regulatory requirements and organizational policies.

· Under Production Manager supervision and direction to manage operational training and development of manpower in production, and ensure relevant SOP update to date.

· To assist the Manager to plan, record and monitor the Production manpower headcount in accordance to employment matrix including proposing replacement and additional manpower

· Together with other team member to assist production manager in operational workforce management and engagement, and well-being.

· Together with production executive to conduct safety relevant training, to promote GMP compliance, and to support GMP audit, Project, etc under manager supervision and direction.

· Together with team member to support GMP inspection by authority or customers

· Other duties/projects assigned by the Production Manager.