Manager, Healthcare Inpatient Operations (East, Hospital) - HWX
2 months ago
Responsibilities:
Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
Impleme..
Responsibilities:
- Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
- Implement best practices for inventory management and track linen usage to optimize costs.
- Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
- Monitor food safety and quality standards in compliance with health regulations.
- Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
- Implement strategies to reduce bed wait times and optimize bed turnover.
- Supervise the healthcare medical claims processing team to ensure accurate and timely submissions.
- Analyze claims data to identify trends and areas for improvement.
- Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
- Prepare for and facilitate external accreditation and inspection processes.
- Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
- Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
- Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
- Conduct regular audit for staff on data protection policies and best practices.
- Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
- Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
- Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
- Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
- Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
- Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
- Conduct performance evaluations and provide coaching to enhance team performance.
- Develop and manage operational budgets, ensuring alignment with organizational financial goals.
- Monitor expenditures and implement cost-control measures to maintain financial stability.
- Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.
- Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
- Address feedback and concerns from staff and patients to improve service delivery.
Requirements:
- min. Bachelor’s degree in Healthcare Administration and above, Master’s degree preferred.
- Possess min. of 5-10 years of prior working experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficient in project management and financial analysis.
- Knowledge of PDPA and healthcare regulations.
Interested candidates please send in your resume in WORD document format to:
[email protected]
Subject: Operations Manager
EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No. 99C4599
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