The Job:

Reporting to the PHICO Manager, the Senior/Executive will support the SGH Population Health and Integrated Office (PHICO) in administrating the Healthy, Empowered and Active Living (HEAL) Fund and its projects within Southeast Singapore and the wider SingHealth Regional Health System area. The projects cover a wide range of population health areas, including care model innovation, technology-enabled care and intergenerational programmes.

The roles and responsibilities include but is not limited to:

• Support in programme and fund management, including developing work plans, report writing, budgeting and delivering presentations
• Facilitating population health projects, from development to implementation and support in scaling
• Working closely with various internal and external stakeholders across various sectors to plan and facilitate programmes activities to support population health projects under HEAL Fund

Requirements:

• Bachelor’s Degree in any discipline, preferably Health Sciences or Social Sciences
• Strong written and oral communication skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Team player with excellent planning, analytical and problem-solving skills

Key Highlights:

• Great Exposure to the government sector.
• Nearest MRT: Stadium/Kallang
• Salary: Up to $2,800 per month
• Contract Duration: 12 months
• Working Hours: Monday – Friday (Office hours)

Key Responsibilities:

• Create experiential sporting experience to Seniors by innovating, promoting and delivering quality programme through the creation of opportunities and networking with key partners to leverage on each other’s strength and resources, contributing to a healthy and socially connected citizens into their golden age
• Co-create volunteer opportunities with the team
• Plan and manage the implementation of the programmes that are suitable for seniors including inter-generational programmes
• Support HQ team in planning and implementation of events/programmes.
• Research and conceptualise strategic volunteer recruitment initiatives, policies and procedures
• To organise inter-generation events to attract new volunteers

Key Requirement:

• Only Singaporean
• Diploma/Degree in Events/Marketing/ Sports Management or any related field
• Experience in Events/ operation will be a bonus
• Fresh Grads are welcome to apply!

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Description

• To assist the Club Manager oversee the operations of the entire Momentum Club.
• To co-ordinate Momentum Club activities efficiently to maximize guest satisfaction in the hotel.
• To ensure pre-arrival preparations are carried out for all reserved bookings for the day.
• To conduct detailed check of breakfast setup and cocktail setup to ensure that they are according to the established standards.
• To record inventory of stocks and equipment are kept up to the established par levels of smooth operations.
• To maintain all equipment in the Momentum Club to ensure they are useable all the time.
• To manage the reservation, operation and service of the boardroom in the Momentum Club and optimize revenue where possible through room rentals.

Requirements

• At least 1 year of experience
• Able to work rotating shifts

Primary Responsibilities & Duties:

· Lead a team of Clinic Assistants to ensure efficient day-to-day running of the clinics

· Ensure policies and SOPs are properly developed and adhered to by all clinics and staffs

· Manage rosters of the clinic team

· Provide On-Job-Training to clinic staff and conduct training seminars

· Evaluate clinic team performance and look out for potentials to groom

· Evaluate stock levels of supplies and

· Supervise repair and replacement of clinic equipment and fixtures

· Manage internal and external communications

· Any other tasks as directed by the Manager

Skills and Qualifications:

· 'N' Level or 'O' Level / Nitec / Diploma in Nursing or equivalent

· At least 5 years Clinic Experience preferred

· Honesty and integrity in performing all tasks

· IT savvy and Proficient in MS Office applications: Excel, Word

· Proactive, committed and ability to work independently under tight schedule

· Possess strong technical and problem solving skills

· Good team player

According to statistics, 1 in 3 Singaporeans died of cancer each year. Hence, public education on cancer prevention strategies and cancer screening is vital.

Reporting to the Manager to raise awareness, education and drive specific call to action plans, you will conceptualise and organize campaigns, engage strategic partners and work as part of a larger team to conduct corporate and community talks.

Key Responsibilities:

• Promote General Cancer Awareness by conceptualising and develop an awareness campaign plan.
• Assist in developing and maintaining strategic and key partnerships in support of the department goals.
• Conduct engagement activities to continue to engage partners.
• Support the team during corporate and community talks.
• Liaise with stakeholders and coordinate events.
• Cross-deployment for other department events and activities.

Qualifications and Competencies

• Degree (Preferably Marketing and Communications)
• 3 years of relevant experience
• Ability to work in teams and people from different background
• Ability to work with cross-functional teams
• Ability to link overall comms strategy to organizational mission and vision

We are looking for a RETAIL EXECUTIVE who will go the extra mile to make sure customers get a ‘total experience’ they will not forget.

Our next hire would ideally be a positive sales person who has hands-on and organizational skills, who has the ambition to grow with Heveya and has the passion to care for the environment and the community which aligns with Heveya®'s core values.

How you will contribute:

• Act as a first point of contact of all inquiries in our Outlets, and tend to customer messages
• Welcome customers and assist them in the buying process
• Educate customers about the transparent concept and benefits of sleeping on a Heveya®mattress
• Handle after-sales admin & delivery scheduling work
• Maintain cleanliness in our Outlets
• Ensure proper inventory control in our Outlets
• Work closely with Business Development department to grow sales
• Work closely with Marketing department for pop-up shops and atrium sales

The Hotel Marketing Communication Executive is a key team member responsible for supporting the hotel's sales and marketing efforts. This role involves close collaboration with the sales and marketing team to implement strategies aimed at driving revenue and promoting the hotel's brand. The executive is crucial in ensuring effective communication, organization, and execution of various sales and marketing initiatives.

Key Responsibilities:

Sales Support:

• Coordinate and participate in sales events, trade shows, and promotional activities

Marketing Coordination:

• Support the development and execution of marketing campaigns
• Perform daily pick-up analysis, adjustments strategies and reporting
• Coordinate the creation of marketing materials, including brochures, presentations and digital content
• Assist in monitoring and managing social media platforms
• Compiling and analyzing market trends and proposing new marketing opportunities where possible
• Translate insights into strategies in pricing, distribution, upselling and inventory control
• Complete and analyzed month-end reports
• Ensure that all relevant systems are correctly configured, validated and operating at full capacity

Communication:

• Facilitate communication between the sales team and other hotel departments
• Respond to clients’ inquiries, conduct site visit in the absence sales team and maintain positive customer relationships

Administrative Support:

• Assist in the preparation of reports and presentations
• Maintains adequate stock of all sales materials as suited to required quantities

Event Support:

• Manage all event operations (preparing venue, invitations etc.)
• Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
• Oversee event happenings and act quickly to resolve problems
• Evaluate event’s success and submit reports

Qualifications:

• Minimum Diploma in Marketing, Business, or a related field
• Minimum 2 years experience and above. Experience in hotel sales & marketing support role is an advantage
• Work commitment on work nights, weekends and/or holidays may be required
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficiency in Microsoft Office Suite and familiarity with marketing tools
• Able to work under time pressure and maintain confidentiality
• Able to work with minimal direct supervision

Job Responsibilities:

• Handle full set accounts.
• Handle A/R & A/P.
• Liaise with Auditors and Secretary.
• Preparation of Audit Reports / GST
• Will report to Director and Finance Manager.
• Will include HR & Administration Works

Job Requirements:

• Candidate must possess at least Diploma in Accounting.
• Required language(s): English, Mandarin to speak to Mandarin speaking associate.
• At least 2 to 3 Year(s) of working experience in full set accounts.
• Independent and require minimal supervision.

Our client, a well-established MNC is seeking for a Branding & Corporate Communication Executive ( Marketing ) - $ 4,000.00 to $ 4,500.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma in Marketing or Mass Communication or relevant
• At least 2 years of experience handling Branding & Corporate Communication functions
• Experience in Media, Social Media/ Communication Channels and Vendor/ Partner Management
• Good command of English with strong writing skill
• Independent, confident and good interpersonal skill
• Familiar to work in high pace environment

Interested candidate can send in your resume (word format prefer) to [email protected]

Asian Thoracic Oncology Research Group (ATORG) is the coordinating platform for translational research for thoracic malignancies in Asia. Its mission is to advance medical knowledge of lung cancer and improve health outcomes of patients through clinical studies and scientific events.

Asia Pacific Oncology Drug Development Consortium (APODDC) was formed to foster education and collaboration between key stakeholders of cancer drug development within the Asia Pacific region, thereby improving treatment access to patients. APODDC drives regional activities in collaboration with institutions in the region and industry partners.

ATORG and APODDC operate centrally under the Clinical Trials and Epidemiological Sciences (CTE) division in National Cancer Centre Singapore.

The Senior / Executive will mainly organise events for ATORG and APODDC . The types of events include, but are not limited to, virtual, hybrid and in-person advisory board meetings, educational seminars and workshops. This role provides opportunities to interact internationally with healthcare institutions, industry partners and vendors, and manage key stakeholders at a regional level.

Main Responsibilities:

Organise events (80%)

• Responsible for managing events from startup to execution
• Communicate effectively and manage internal and external stakeholders and service providers
• Plan timeline for each event
• Draft budget, including sourcing of funding and reconciliation of funding and expenses
• Handle all logistics, inclusive of procurement (eg. venue, online/travel arrangements) and on-site management during event
• Develop marketing materials such as posters and collaterals and for social media
• Write meeting minutes, if required
• Administer pre- and post-event follow ups
• Manage agreements between key stakeholders, vendors and industry partners
• Manage manuscripts from drafting to publication.

ATORG Operations (10%)

• Manage operational duties of ATORG; this includes procurement of stationery and devices, collating of department information, updating of mailing list.
• Act as a liaison for department administrative matters

Other Duties (10%)

• Assist in any other work as assigned, which may include administrative tasks

Requirements:

• Degree, preferably in life sciences
• At least 2 years of events organisation experience, preferably in healthcare/ scientific research, candidates with more experience will be considered for the Senior Executive Role
• Meticulous with close attention to timelines
• Able to handle multiple priorities independently
• Able to work with tight deadlines
• Strong organisational skills
• Strong interpersonal skills

Responsibilities

• Experience in handling full sets of accounts for MCST and company’s account.
• Maintain Billing and Filling system for Account Payable, Account Receivable and General Ledger.
• Supervision of Daily Transactions of Accounts Team.
• Preparation and Submission of Quarterly GST return.
• Journal Transaction for Prepayment and Accruals.
• Prepare Balance Sheet Schedules.
• Check Account Payable, Account Receivable's Aging against the system and hardcopy documents.
• Check Inventory List for Accounting Entry.
• Prepare monthly management report Profit and Loss, Balance sheet, trial balance and financial statement.
• Liaise with Auditor, Bank and related parties when necessary.
• Other ad hoc duties as and when assigned.

Requirements

• Able to work independently .
• Team Player.
• Proactive and Responsible.
• Possess at least Diploma/Degree or Equivalent Professional Qualification.
• Willing to travel to client offices if necessary.

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:
• Pre-Payroll activities including, input and update employee details and manage government claims.
• Payroll activities including, process payroll, process CPF, and manage payroll payments.
• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.
• Maintain complete and systematic records relating to employees' pay
• Involved in payroll processing and all its related duties.
• Analyse reasons for variation in manpower expenses for monthly ad-hoc reporting.
• Liaise with internal & external auditors on payroll matters.
• Handle ad-hoc projects as and when requested
• Assist in maintaining complete and systematic records relating to employees' pay.
• Perform monthly payroll computation of various cost centers.
• Process employees' claims, IR8A, and all other related tax forms and filings.
• Handle ad-hoc activities as and when requested.

Requirements

• Degree in Business Administration/Commerce/Accountancy/HR or equivalent
• Minimum 4 years of relevant payroll experience, preferably in a supervisory role
• Ability to work in a high transactional volume environment
• Meticulous with an eye for detail
• Ability to lead with team spirit, a positive attitude and customer-oriented mindset
• Strong interpersonal, communication, and analytical skills
• Familiar with Employment and CPF Acts
• Proficient in Microsoft Office applications
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Define, design, and implement a creative VM strategy aligned with brand essence
• Assist in planning and implementation of creative marketing collaterals, promotion/event materials, store displays, point-of-sale and signage.
• Collaborate with Retail and Brand teams to plan and develop unique window and merchandise displays, image concept at point-of-sale, signage, impressive promotion/event material and shop/store image development
• Optimize in-store image and visibility of company’s full range of products, through effective categorisation and management of merchandising concepts
• Good knowledge in production processes, utilize production expertise to identify the right suppliers/vendors to create, install custom-made display as and when there is an activity/event i.e. exhibition, sales promotion counter, shelves, floor display & etc
• Formulate an SOP to ensure proper execution and optimum utilization of display materials/merchandise at POS in alignment with the Brand’s strategy
• Work closely with retail team to ensure good housekeeping of used and unused display materials (obsolete display must be destroyed) and optimise usage of the materials.
• Manage supplier relationships and source necessary props for in-store displays and activations
• Communicate and inform the retail team/malls about upcoming activities, campaigns and collaborations
• Oversee the planning and execution of exhibitions and events from pre-planning to the actual setup
• Develop creative graphic elements to complement VM Display
• Adapt and provide graphic support to marketing collaterals
• Undertake special projects or assignments that are assigned from time to time by the company

Job Requirement:

• Diploma/Degree in Marketing, Graphic Design, Visual Merchandising or its equivalent
• Experience in field visual merchandising, including window displays, signs, interior displays, and space utilisation will be an advantage
• Minimum 3 years in similar capacity or related experience
• Creative with a hands-on attitude and ability to conceptualize.
• Proactive and self-initiative with the ability to multi-task and work in a fast-paced environment.
• Well-aware of sourcing materials, and managing vendors and budgets.
• Meticulous and possess good business acumen
• Strong leadership quality and good project management
• Possess good communication presentation skills in spoken and written English and Chinese.
• Good team player and able to work independently with minimum supervision
• Competent in VM planning software and Proficiency in Adobe Illustrator and Photoshop

Key Highlights:

• Great Exposure to the government sector.
• Nearest MRT: Labrador Park
• Salary: Up to $5,400 per month
• Contract Duration: 11 months
• Working Hours: Monday – Friday (Office hours)

Key Responsibilities:

• Review invoices to ensure all accounting records are accurate and timely, and invoice payments to vendors are proper and prompt.
• Ensure invoices under payment exception list and other enquiries are promptly followed up.
• Manage the payment process for invoices, particularly for vendors.
• Facilitate the transition of outsourcing by providing temporary staff support.
• Assist the team in creating guides and conducting training session to ensure smooth transition.
• Assist in audit queries and retrieval of requested documents.
• Work with auditors and divisions to address any issues

Key Requirement:

• Only Singaporean
• Degree in finance/accounting or any related field
• At least 3 years’ experience in finance/accounting role.
• Knowledge in using Workday or any equivalent will be a bonus

Interested candidates please click "Quick Apply". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Highlights:

Salary: Up to $5,400 per month

Contract Duration: 11 months

Working Location: Nearest to Labrador Park MRT

Working Hours: Monday – Friday (Office hours)

Job Responsibilities:

• Verify the expense claim include the necessary documentation.
• Check for completeness and accuracy of information provided in the expense report.
• Ensure that the expense claim adhere to company policies and procedures including obtaining the financial approvals in accordance with delegated authority policy and limits.
• Identify and flag any expenses that is not adequately supported by documentation.

Job Requirements:

• Only Singaporean
• Degree in finance/accounting or any related field
• At least 3 years’ experience in finance/accounting role.
• Knowledge in using Workday or any equivalent will be a bonus

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Job Responsibilities

Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures.

Review and maintain all HR related policy.

Posting of recruitment advertisements

Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding.

Handle work pass administration including work pass application, renewal, and cancellation.

Ensure HR policies and practices are legal compliance throughout human resource management.

payroll calculation and submission of CPF

Perform any other ad-hoc duties as assigned.

Job Requirements:

1) Min 3 years of related experience in hotel Industry preferably

2) Ability to work independently and with a team.

3) Thrives in a fast-paced environment

4) Self-motivated and resourceful with good multitasking and organisational ability

• Provide general department administrative process
• Ensuring timely preparation and processing of various Maintenance reports
• Ensuring timely submission of the reports by Vendors
• Assist in coordinating the vendor engagement meetings
• Assist Executives with procurement related matters with the Company’s procurement team
• Assist P&M’s Managers in the scheduling and organising of meetings and visits to the vendors
• Assist P&M’s Managers in the preparation of reports, presentations and be briefs
• Develop and carry out an efficient documentation and filling system

Qualifications and Experience

• Degree or Diploma qualification in any discipline
• At least 3 years of relevant experience in administrative roleProficient in MS office
• Knowledge on inventory management, contract management, procurement, enterprise resource system and SAP software is a plus
• Analytical and able to resolve administrative issues
• Good writing and communication skills
• Able to multi-task in a fast pace working environment

The Job:
The Executive is responsible for planning and facilitating care integration projects and activities driven out of the Population Health and Integrated Care Office (PHICO). Reporting to the Manager, the main accountabilities of the Executive includes providing and coordinating operational and administrative support to ensure smooth and effective operations of PHICO programmes.

The roles and responsibilities of the Executive include but is not limited to the following:

• Engage and liaise with internal and external stakeholders, including clinical and operational departments from SingHealth institutions, external community partners such as eldercare service providers, primary care partners and government agencies involved in the programme
• Monitor programme progress and provide regular updates to programme director, senior management and relevant agencies/funder
• Facilitate and support regular meetings including case discussion in multi-disciplinary meetings, administrative meetings, and preparation of minutes
• Work with business units to understand data requirements and establish criteria to collect the relevant information for analysis and evaluation of programme. Ensure timely submission of indicators and reports to programme director and funder
• Work with Finance to raise and process claims with the necessary documentation in accordance with the financial guidelines, processes and governance rules
• Maintain necessary documentation for audits and serve as the main contact point for audit queries

Job Requirements:

• Degree or equivalent in any discipline with at least 1 year of working experience. Experience in healthcare would be an added advantage
• Good interpersonal skills to communicate constructively with colleagues and stakeholders
• Good administrative skills and knowledge in Microsoft Excel would be an added advantage
• Strong analytical skills with an understanding of financials, statistics and workflow engineering and re-engineering would be an added advantage

Responsibilities

• Handle daily administrative from F&B department (mails/reports (activities/events) /letter/memo/event menu/name cards and other related correspondence).
• Responsible on creation and deletion of new item in POS system.
• Conduct market research on comp set promotions.
• Attend to guest/client phone queries and provide information or direct them to manager in-charge.
• Monitor on F&B supplies and ensure timely ordering of supplies.
• Follow up with reservations deposit and events payment.
• Coordinate with outlet manager for staff training (internal/external).
• Updating of digital signage for events and ensuring projection is in order.
• Prepare monthly townhall slides to present new F&B updates/promotions for the month.
• Assist adhoc task when assigned by F&B manager.

Requirement

• Good communication and meticulous
• Positive attitude and teamwork

Our client, a well-established MNC is seeking for a Branding & Corporate Communication Executive ( Marketing ) - $ 4,000.00 to $ 4,500.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma in Marketing or Mass Communication or relevant
• At least 2 years of experience handling Branding & Corporate Communication functions
• Experience in Media, Social Media/ Communication Channels and Vendor/ Partner Management
• Good command of English with strong writing skill
• Independent, confident and good interpersonal skill
• Familiar to work in high pace environment

Interested candidate can send in your resume (word format prefer) to [email protected]

Responsibilities:

· Ensure employees conforming to company’s policies and regulations.

· Ensure company conforming to government’s regulations, e.g. Employment Act, CPF ,MOM regulations and etc.

· Monthly Income Tax, CPF and other relevant contribution preparing.

· Meeting and solving government issues with their respective officer.

· Responsible for employees’ EA form.

· To enforce and review the company’s policy, employees guidelines & updating the employee’s handbook.

· Participate in company’s policies and regulations formulation.

· Responsible for the preparation, coordination of recruitment, and arrangement for interview.

· Prepare monthly payroll and maintain the payroll records for employees to ensure its accuracy and completeness.

· Provide work related or personal counselling for employees.

· Execute and prepare the performance appraisal for employees for year end bonus and annual increment reports.

· Prepare monthly HR reports as required by superior.

· To handle employee’s exit interview and domestic inquiry.

· To conduct induction program for new staff.

· Provide solutions and proposals to meet departmental quality objective.

· Checking punch cards & update leave, medical & training record from time to time.

· Revised HR procedures and forms for running HR operations smoothly.

· Preparing and updating correspondence letters and memo to all employees.

· Employee Personal Files and HR System updating & backup from time to time.

· Customized reports layout by reprogramming accordingly to the needs of Management or other departments.

· Problems analysing and solution proposing to Management when needed.

*** Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Academic Requirement:

Diploma in Human Resource Management or higher/ Any relevant certificates

Experience/ Skill:

▪ With at least 2 years’ experience in Human Resources environment.

▪ Resourceful, mature, good interpersonal and communication skills

▪ Confidentiality, tactful and discretion when dealing with people.

▪ Well versed in Employment Act and Industrial Relation.

▪ Computer literate.

Our client, a well-established MNC is seeking for a Senior Marketing Executive ( Luxury Retail / MNC - Digital Marketing / Events ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma in Marketing or Mass Communication or relevant
• At least 3 years of experience handling 360 Marketing functions.
• Experience in Digital Marketing and Events Management
• SEM and SEO knowledge is a plus
• Independent, confident and good interpersonal skill
• Familiar to work in high pace environment

Interested candidate can send in your resume (word format prefer) to [email protected]

You will assist Senior/ Operations Executive in operations support on Environmental Services related services and handling of staff enquiry and ensure compliance with Environmental Services policies and regulatory requirements.

Your Job roles will include but not be limited to the following:

• Assist and provide operational support to Senior / Operations Executives

• Carry out preliminary activities related to operations and assist Senior / Operations Executives to carry out the works.

• Tracking of operational records to ensure works performed or delivered duty by vendors

• Participate in linen inventory conducted by the department

• Receive complaints/instructions and relays it to Senior / Operations Executives, concerned for actions and follow-up

• Attend to enquiries from internal staff and external personnel immediately and to provide appropriate advice

• Report to respective party on facilities fault/cleanliness

• Responsible to perform the administrative works required and maintain proper filling system for area assigned

• Assists in the administrative aspect of ISO’s activities including the validity of licenses and NEA waste e-tracking

• Responsible for the maintenance of related quality records

• Issue and indent supplies and follow up for the timeliness of the delivery

• Assist supervisors in issues associated with the deliveries, stock and quality of the products

• Perform inventory check for department assets and update accordingly

• Purchase of consumables supplies and tracking utilisation.

• Collect date and monitor projects assigned which includes Service Quality feedback form, Pest Control report data entry

Job Requirements

• Diploma in any discipline

• Good communication, inter-personal and service skills

• Proficient in Microsoft Office applications

We are looking for a committed, passionate and forward-looking individual to be part of a dynamic team that focusses on patient feedback management and works closely with domain leads on conflict resolution, service recovery and anti-abuse measures; thereby elevating the overall experience of our patients and their caregivers in a mutually safe and respectful environment.

RESPONSIBILITIES

Reporting to the Team Lead, the successful candidate shall:

• Provide timely and effective response to feedback, enquiries and suggestions received from patients/next-of-kins across all patient feedback channels including emails, face-to-face, hotline and online surveys
• Work with domain leads on conflict resolution and service recovery of escalated feedback, including investigation of complaints, putting up incident reports and facilitating family conferences
• Assist to collate, analyse and translate feedback data into actionable insights that drive service improvements through publications such as the service experience dashboard “GIFT”, intranet and posters
• Communicate and provide timely data/reports to key stakeholders
• Collaborate with relevant domains to identify service trends and review policies/procedures/workflows for continual improvement of service standards
• Assist in the UAT, enhancements and maintenance of patient feedback database and other survey management system
• Assist to organise engagement/training sessions with domain leads to enhance staff’s service competencies
• Represent department in Centre/Cluster committees and participate in quality improvement projects
• Assist to coordinate/organise centre and cluster-wide service initiatives such as the annual Singapore Health Quality Service Awards
• Monitor and coordinate with internal and external stakeholders (such as MOH) on service KPIs
• Assist with coaching and supervision of team members
• Perform any other duties as and when assigned

REQUIREMENTS

• Degree with at least 1 year of relevant experience, preferably in healthcare or service-oriented industry; fresh graduates are welcome to apply
• Self-driven, strong team orientation and customer-centric mindse
• Positive and proactive with high sense of professionalism and integrity
• Keen learner with strong analytical, project management, interpersonal, communication (verbal and written) and problem solving skills
• Able to multi-task and work in a collaborative manner with diverse range of stakeholders in a fast-paced environment
• Result-oriented with capability to lead and motivate team members to work effectively and innovatively
• Strong Microsoft Excel and PowerPoint skills
• Knowledge and experience with coding, digital technology, data analytics software such as Tableau will be added advantage