Working Location - 5 star hotel (Near Orchard MRT)

As an Account Executive, you will play a crucial role in ensuring the accuracy and efficiency of our financial operations. This includes handling month-end closing processes, managing fixed assets, and overseeing accounts payable (AP) projects. Your analytical skills and attention to detail will be essential in maintaining the integrity of our financial records and supporting our overall financial strategy.

Key Responsibilities

• Month-End ClosingPerform month-end closing activities, including the preparation and review of journal entries for the General Ledger (GL) module.
  Reconcile various accounts to ensure accuracy and completeness of financial records.
  Prepare financial statements and reports, ensuring compliance with internal policies and regulatory requirements.
  Identify and resolve discrepancies or issues in a timely manner.
  
• Fixed Asset ManagementOversee the addition and disposal of fixed assets, ensuring accurate recording in the financial system.
  Calculate and record depreciation for all fixed assets.
  Prepare detailed reports on fixed asset movements and valuations.
  
• Accounts Payable (AP) ManagementManage the end-to-end AP process, including invoice processing, payment approvals, and disbursement.
  Review and reconcile vendor statements to ensure all invoices are accounted for and paid on time.
  Handle AP projects aimed at improving efficiency and accuracy in the AP process.
  Collaborate with vendors and internal departments to resolve any AP-related issues or discrepancies.
  
• Collaboration and CoordinationWork closely with other departments, such as procurement, operations, and finance, to ensure smooth financial operations.
  Coordinate with external auditors during annual audits and provide necessary documentation and explanations.
  Assist in the preparation of budgets and forecasts by providing accurate financial data and analysis.
  
• Treasury FunctionsConduct reconciliation of payments or cheques (from Internet banking) presented against prepared list of payments issued.
  Follow up on payments or cheques that are not presented in Bank statements after authorisation.
  Inform Accountant on reasons for payments or cheque unpresented
  Check on daily cash position and report to Accountant.
  
• Administrative DutiesConduct reconciliation of payments or cheques (from Internet banking) presented against prepared list of payments issued.
  Answering of calls.
  Preparing of meeting booklets for all BOD meetings.
  Collect of mails from designated places.
  

Qualifications and profiles:

• Polytechnics graduate (from accounts or Business)
• ACCPAC software (not a must)
• Experienced in property investment industry / property management industry is a plus
• Min. 3 years of working experience in similar role.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Good communication and interpersonal skills, with the ability to work effectively in a team environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

The Personnel shall be competent to perform the following:

ICT Support

• Support HOD ICT in handling day-to-day ICT services.

• Support HOD ICT in ICT Project implementation, vendors’

management and contracts management for MOE and school

initiated projects.

• Assist HOD ICT in ensuring MOE policies, guidelines and

standards are adhered.

• Manage the update and design of School website

(IsomerCMS/WordPress/Swiiit).

• Assist and be involved in the preliminary checks and

documentations required for the evaluation of AV and ICT

devices and applications as well as requesting for quotations.

• Support the HOD ICT on gathering the ICT needs of the school

and principal. Including the propose of solutions that meet the

requirements of school.

• Assist HOD ICT in coordinating and updating school’s ICT Asset

Management and loan of equipment.

• Preparation of ITQ specifications and necessary documentation.

• Prepare relevant ICT documentations and guidelines.

• Assist teachers (If DE is not available) for technical problems

such as troubleshooting PC, Printer, LAN connection problems.

• Proficient with different O/S computing platforms.

ICT Training

• Conduct Just-In-Time (JIT) ICT Training / Workshop for staff, as

required with the School’s needs.

• Conduct ICT Training / Workshop for students, as required with

the School’s needs.

• Conceptualise and prepare training materials (of relevance to

the Training / Workshop) for staff.

• Create multimedia content/ modules for ICT lessons based on

HOD ICT instructions.

• Infuse Digital Literacy in the design of the Teaching & Learning

Curriculumn for students.

• Organize multimedia contents for ICT lessons based on MOE

ICT Standards

• Assist the HOD ICT in sourcing and liasing with ICT

vendors/contractors for ICT Equipment and Services based on

the School’s requirements, relative to ICT support and training.

• Organize and conduct ICT Training / Awareness and Usage

Briefings for school staff on ICT implementations.

• Scan and implement new technology tools that support teaching

and learning.

Other Duties

• Take photos and videos during important school activities /

functions. Preferably proficient with Full frame DSLR Camera.

• Coordinate and oversee daily AVA setup for school.

• Able to film and create videos for school events

• Able to do video live-stream for major school events

• Perform any other duties assigned by P / VP / HOD ICT.

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Executive Secretary to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage the Managing Director’s calendar, meetings, scheduling appointments, and travel arrangements.
• Minutes taking and handling sensitive information in a confidential manner
• Monitor email and manage phone calls
• Manage various office communication use appropriate office communication tools.
• Assist in preparing presentations, reports, and correspondence for internal and external stakeholders.
  File management, expense reimbursements, and other administrative support.
• Communicate and liaise with internal and external stakeholders and providing information or redirecting as appropriate.
• Ensure and managed physical and electronic documents
• Any ad-hoc duty as assigned

Requirement

• Min Diploma in Business Admin
• Min 4 years of relevant experience
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Day: Mon to Fri & Alt half Sat

Working Hours: 8am – 5pm & 8am – 12pm

Salary: $2000 - $2500 + OT

Location: Sungei Kadut Way

Job Responsibilities

• To maintain a proper and accurate record of stock inventory inclusive of inventory check and stock count.
• Coordinate with all related departments in all inventory issues.
• Undertake all calls on stock enquiries.
• To prepare and submit all required inventory reports
• Carries out routine checks on stock items and reports missing/damaged items (For ISO purpose)
• To perform overtime as and when require
• To undergo cross training in inventory within warehouse
• Undertake any other duties assigned by the Warehouse Manager/Assistant Manager
• Prepare packing list for shipment purpose (Export)

Requirements

• Possess Secondary / “O” level
• Preferably with 2 years of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Project Office at Lavender area, site at changi navel based
• Working days: Alternate Saturday 5.25 days 8am to 5pm // 8am to 12pm
• Salary: $3000 - $4000 depends on experience

Requirements

• Minimum diploma/degree in HR or Business Administration
• At least 4 years of related HR & Admin
• Knowledge of Sage Payroll System is a plus.
• Experience in whyze HR is a plus

Job scope

• Perform general administrative duties such as bank-in cheques, filing, controlling and maintaining of documents, mailing of documents
• Perform IR21, IR8A for workers
• Monitor and follow up on staffs’ probation, confirmation, appraisal or promotion
• Office admin support and general administration such as air ticket purchase, accommodation and transportation arrangement
• Performance Appraisal and implement company handbook
• Organize company events/team bonding activities
• Handle Petty cash claims
• Administration and execution of HR functions including Recruitment & Selection, Compensation & Benefits, Payroll Administration, Performance Review, Training & Development, Employee Relations and Orientation Program.
• Renew company licenses
• Application/Renewal of Permit and Passes for workers and office staff.
• Handle Payroll & Leave Application Matters (Calculating attendance/timecard of workers and key in system)
• Prepare warning letters for workers/office staffs etc.
• Other Ad-Hoc Duties.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Assistant Inventory Executive | Up to $2.5k | Sungai Kadut

Working Day: Mon to Fri & Alt half Sat

Working Hours: 8am – 5pm & 8am – 12pm

Salary: $2000 - $2500 + OT

Location: Sungei Kadut Way

Job Responsibilities

• To maintain a proper and accurate record of stock inventory inclusive of inventory check and stock count.
• Coordinate with all related departments in all inventory issues.
• Undertake all calls on stock enquiries.
• To prepare and submit all required inventory reports
• Carries out routine checks on stock items and reports missing/damaged items (For ISO purpose)
• To perform overtime as and when require
• To undergo cross training in inventory within warehouse
• Undertake any other duties assigned by the Warehouse Manager/Assistant Manager
• Prepare packing list for shipment purpose (Export)

Requirements

• Possess Secondary / “O” level
• Preferably with 2 years of relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Location: Kallang Sector

Working hours: Monday - Friday, 8.30am – 6pm

Contract Period: 1 Year

Job Scope:

• Manage the day to day operations of the section and ensure the KPIs/ regulatory requirements are met
• Responsible for the timeliness and accuracy of bills, adjustments, refunds etc. to customers
• Responsible for meeting the section’s KPI, e.g. the monthly closing of billing cycle, timely and accurate adjustments and refunds.
• Lead, supervise and provide guidance to staffs
• Responsible in following up assignments and make strategic decisions
• Review and streamline work processes for better efficiency and improve productivity
• Other ad hoc duties assigned

Requirement:

• Degree in a business /technical discipline with at least 2 years of working experience in an IT project environment, preferably with SAP experience

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Scope:

• Perform the day-to-day operations on research staff recruitment, contract renewals, transfer, re-designation/upgrading for research projects.
• In charge of the research staff welfare matters.
• Maintain research staff data and provide status updates and reports to various units periodically and on ad-hoc basis.
• Provide administrative support to committee on research dimension – especially on data collation, statistics and reporting of journal and conference venues to facilitate ranking of the venues for the appraisal exercise.
• Provide support to the research grant administration team (proposal submissions, progress and final reports, etc)
• Attend to over-the-counter queries in research office as and when required.
• Any other general administrative matters as assigned

Requirements:

• Minimum Degree in Business/ Sciences
• Meticulous and detailed
• Prior administrative experiences will be advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Company Summary:

Trusted provider of reliable and professional limousine services with solid reputation. Over the years, they have expanded their offerings and evolved into a comprehensive car rental service provider, catering to the diverse needs of both multinational corporations (MNCs) and small to medium-sized enterprises (SMEs). Their commitment to delivering exceptional customer service and tailored solutions has positioned them as a leading player in the transportation industry.

As they continue to grow and expand, they would want you to join their dynamic and forward-thinking team. This is an exciting opportunity to contribute to a company that values professional development, offers a stable career path, and provides competitive income opportunities.

• Basic salary up to 2.8k
• Rolling commission + incentives!
• Location: MacPherson
• 5 days work week (work life balance)
• Career Advancement
• Sales Driven

Key Responsibilities:

• Research and identify potential customers through various channel
• Present and demonstrate the products to potential clients
• Renew contract for the existing clients
• Build and maintain strong, long term relationships with clients by providing exceptional service and support
• Continuously learning about the products offered by the company to effectively communicate their value to the customers
• Conduct market analysis to identify automotive trends and competitive positioning
• Other ad hoc duties

Requirements:

• Possess experience in sales (in any industry)
• Sales driven individual

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Talent Acquisition cum Payroll Executive

• 5 days, 8.30 am-6pm
• Salary: $3200 -$3500
• Location: Geylang,Company will be moving to Woodlands Senoko in 2026

Job scope:

Singapore branch

• Recruitment activities
• Post vacancies at Fast Job, Jobstreet, Facebook, XHS.
• Will post vacancies at more job portals (Grabjobs/ Staffie/SMS24/7/Telegram/Carousell)
• Liaise with WSG, E2i, SAF regarding their job fairs in F&B sector.
• Liaise with school eg: ITE (recruit through 3 categories- work-study diploma, career talk, post vacancies at their job portal) / At Sunrise Chef Academy/ Ingeus (WSG Outsource Recruitment Partner)
• Prepare Recruitment calendar
• Reply whatsapp messages and call candidates using company recruitment phone
• Screen and assign suitable candidates to AMs/OM. (Assign according to the Google Sheet- Vacancies)
• Contact selected candidates, arrange orientation, training, start working date and register Food Hygiene Course for new join
• Planning for Recruitment Roadshow (Location, Date&Time, Things to prepare before roadshow, Prepare & print A3 Poster, Prepare flyers)
• Arrange interview (eg: Area Manager)
• Ad-hoc duties
• Cover Reception (Receive and transfer calls, receive parcel, collect and distribute letters)
• Apply Work passes

Malaysia branch

• Recruitment activities (Post vacancies at Fast Job, Jobstreet; Prepare LOA)
• Handle payroll
• Key in new join’s profile, resignees’ details, update worker’s salary package (if any)
• Check workers’ working schedule and OT
• Prepare headcount balancing, new join & resignee excel sheet
• Process payroll
• Prepare statutory payment

Requirements:

• At least Diploma in HR management or relevant studies
• With talent acquisition and payroll experience
• Proficient in Ms Excel for keying data

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover