Lead the Mental Health competency framework implementation:

• Engage and work across divisions to develop the implementation plan for competency-based assessments for mental health training courses and lead training providers.
• Lead the team in engaging training providers in the pilot and evaluation of the competency-based assessments for mental health courses.
• Engage with project directors from hospital-based mental health teams on the adoption of the competency-based assessment for the various tiers of mental health training.
• Lead and represent AIC in providing inputs at the national interagency training and competency work committee on competency development.

Manage the development of standardised training roadmap and curriculum:

• Engage and develop across divisions on a standardised mental health training roadmap according to the national stepped care model.
• Lead the team and internal programme owners to adopt a standardised training needs analysis to facilitate identify training needs and gaps of CMH service providers of CREST and COMIT programmes.

Manage the development of training courseware and curriculum on mental health topics.

• Lead the team in conducting landscape review of unmet capability needs and identify specialised training opportunities.
• Design and develop new training courseware (in different modalities) to equip CMH partners with specialised knowledge and skills such as hoarding, suicide, engaging youth mental health.
• Engage the subject matters experts and set-up a training workgroup to collaborate on training courseware development.
• Develop the Train-the-Trainer model to step up training delivery.

Job Requirements:

• Postgraduate degree preferably in healthcare-related discipline, with a preference for mental health and training qualification.
• At least 8 years’ experience in healthcare or community care sectors with 2 years in managerial experience.
• Prior work experience in mental health is essential.
• Experience in capability development, programme implementation and/or programme management.
• Able to work well with groups from diverse backgrounds.
• Able to multi-task and possess strong analytical, problem solving and project management skills.
• A self-starter with strong learning ability, who is resilient, adaptable and able to manage change and ambiguity.
• Good interpersonal and communication skills.

• Minimum 5 years of office admin experience, some of which is gained in an MNC
• Experience working in a hands-on office support functions supporting smaller offices preferred (but not a must)
• Proactive, adaptable and flexible with a good work attitude.

Our client is an established and global commodity MNC. The role is a newly created position that reports to the GM. The co allows for a WFH arrangement (1 day per week) and is based in town.

Responsibilities

Office admin matters

• Work with global HQ on all reporting and compliance requirements including the implementation of office process best practices
• Liaise with external providers (e.g. covering insurance, office rental, IT quotation etc) regarding the procurement of office goods and services
• Support the GM and office employees re arranging business travel support (liaise with travel agents, do the required hotel accommodation and booking)
• Update company’s handbook
• Ensure that office management runs smoothly (order pantry supplies, stationery etc)
• Provide general admin support (handle incoming calls and emails, check invoices for payments,)
• Prepare/ ensure readiness of meeting facilities including IT connectivity and attend to arriving guests
• Maintain office equipment and inventory including the set-up of the teleconference devices and other IT equipment
• Support the other general admin functions such as reception duties, safety management, insurance etc
• Organise company’s events (when required)
• Perform data entry and other admin support functions as assigned by the GM

Accounting admin matters

• Work with an external accounting firm re the approval and checking of accounting functions including payments (for payroll or for procurement of services/goods)
• Manage the office’s budget for approval from HQ

Experience and Qualifications

• Diploma qualified ideally with minimum 5 years of office admin experience. Some exp gained with MNCs is preferred
• Experience working in a hands-on and all-encompassing office support functions supporting smaller offices of 30 staff or less will be beneficial (but this is not a must)
• IT savvy and is familiar with Microsoft tools- 365 suite
• Hands-on with a passion to learn and contribute towards improving the business in its office administration processes.
• Proactive, adaptable and flexible with a good work attitude.
• Has a collaborative and team playing approach
• Has good communication skills and people skills.

Selling/attractive pts:

• This is a global MNC with a small office set up in Singapore (less than 10 employees). The workload is generally manageable for an efficient employee who learns the ropes quickly.
• The co has a collaborative and multinational work culture.
• Th co allows for a WFH arrangement of 1 day per week. The company’s official work hours are from 9 am to 5 pm (but this does not preclude the requirement to work later when required)

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 17 September 2024

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Associate Director in the Strategic Relations business unit plays a crucial role in representing the school in senior engagement and relationship management. This position has a strong focus on identifying new opportunities through establishing C-suite contacts, and nurturing relationships with senior-level academia and industrial alliances. He/she will be required to proactively engage both local and regional alliances to build a potential pipeline of industry partners to further collaboration opportunities.

We are seeking a self-driven individual with a proven ability in proactively engaging and fostering alliances to enhance partnership opportunities. The individual should be comfortable navigating ambiguity, maintaining a results-driven outlook, and embracing innovation to achieve desired outcomes.

Strategic Implementation of Regional Initiatives

• Enhance our target growth in student diversity through regional engagement initiatives
• Manage international relations - support the Business School's vision to lead from Asia
• Identify, optimize and develop strategic partnerships with large regional organizations and institutions to expand market reach and engagement
• Actively seek out and generate leads to expand opportunities and conversations
• Drive the development of a robust pipeline of industry alliances, both locally and regionally

Corporate Engagement and Stakeholder Mapping

• Develop outreach efforts by identifying senior contacts within target organisations and initiate programmes with view to increase the number of academia and corporate partnerships
• Develop and maintain relationships with senior stakeholders and generate high-level opportunities for potential collaborations and partnerships effectively

Stakeholder Management

• Work closely with internal stakeholders to jointly increase brand and programme level awareness in key markets through outreach efforts
• Adopt a collaborative approach in engaging and influencing key internal stakeholders to support larger school goals in addition to their individual programme office objectives

Events Planning

• Strategic planning of selected events that align with the Business School’s vision. This includes conceptualisation of the programme flow, invitation of appropriate guest speakers, engagement activities, liaison with stakeholders and the overall management control of logistics and budget.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Communications, or a related field with a minimum of 15 years of relevant experience
• Strong leadership profile with excellent interpersonal skills across organisational hierarchy and ability to work effectively with a diverse community
• Communicate effectively with senior-level B2B - lead generation through business closing. and represent the university professionally in all interactions
• Proven competencies in business development and demonstrated success in driving account growth
• Able to work with loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions
• Proven track record in industry collaboration and experience in the higher education sector will be advantageous

(Appointment job grade will commensurate with the selected candidate's experience)

• Establish and maintain strong media relationships across Europe and America markets, securing coverage in key publications and platforms.
• Develop and execute PR strategies to enhance Haidilao's brand presence and reputation in international markets.
• Lead media outreach, press releases, and events to support product launches and brand initiatives.
• Collaborate with internal teams to align PR efforts with overall marketing strategies.
• Monitor and manage crisis communication efforts to protect the brand's image.
• Oversee and mentor junior PR team members, ensuring high standards of performance.
• Analyse media coverage and report on PR campaign effectiveness to leadership teams.

Job Requirement

• Over 3 years of experience in media or public relations, associate degree or higher, preferably in Journalism, Communication, Data Analysis, or related fields.
• Strong communication and writing skills in both English and Chinese, capable of drafting PR documents and public opinion monitoring reports.
• Team spirit, detail-oriented, responsible.
• Relevant internship or project experience preferred.

1. JOB DESCRIPTION

Job Title

Guest Relations Executive

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Join us at RB Food Group, where we offer a dynamic environment where talent thrives, supported by opportunities for growth, competitive compensation, and a commitment to excellence in the excellent service and culinary arts.

What you will be doing?

You may be required to perform the following, but not limited to:

• Setup host station and complete mise-en-plus prior to the start of operation hour for each meal period
• Operate and use POS and dining reservation system
• Take and enter reservations/cancellations in the reservation system in accordance with departmental standards.
• Reconfirm reservation through telephone or email on daily basis for each meal period and highlight to superior on high business volume day/meal period
• Check email in-box and reply all enquiries within prescribed timeline
• Handle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standards
• Check on correctness of reserved table arrangement and preferred seating prior to the start of each meal period
• Handle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary team
• Handle menu update, printing and tag creation, if any. Ensure all menus and reading materials are in good condition and clean
• Perform opening shift and closing shift duties as assigned
• Perform or assist in the Front of House duties whenever is required

What are we looking for?

• Proven work experience as a Guest Relation Executive, Restaurant Host or similar role
• Fantastic communication skills and the ability to work as part of a team
• Takes pride in creation and has attention to detail
• Always looking for ways to get things done and do things better
• Passionate about the cuisine and offer inputs to create a better experience
• Flexible to adapt to shift requirements for special events and/or outlet requirements
• Ability to lead and be a teamplayer
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fine dining environment and handle multiple tasks simultaneously
• Flexibility to work on weekends, holidays, and evenings
• Previous experience in the restaurant industry
• Knowledge of food safety regulations and standards
• Proficiency in computer systems and software such as POS systems and Microsoft Office
• Experience with Sevenrooms is preferred
• Ability to maintain a high level of professionalism and customer service

What you will get?

• Staff meals
• Late night transport
• A positive work environment
• A company that is passionate about our food and people
• The opportunity to develop and grow with the brand

Job Description

• Review arrival/departure guest lists
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with guests
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Taking and checking reservations
• Replying emails regarding reservations

Job Requirement

• 1 year experience needed.
• Require to be customer service oritented indviduals.
• Able to work shifts and weekends.
• At least N Level certificate

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Seeking 2 Relationship Manager (Business Development) for Hire Purchase Division with commercial loans experience and brings along existing client base in SME.

Requirements

• A self-starter and a team player with Degree holder preferably from the business / finance / accounts discipline and able to value add having good network with SME or Commercial Sales
• Brings along relevant experience in Commercial Loans (Secured and Unsecured), Property Loans, Hire Purchase of Machinery and Equipment, Shipping Loans, Working Capital Loans and etc
• Proven stability in a company, preferably two years or more
• Good understanding of accounting and financial statements
• Proficient in report writing, as he/she will be responsible for preparing credit proposals, which will include financial analysis.
• A hunter’s sense, a desire for sales, a proactive and aggressive demeanour. Highly self-motivated, confident, tenacious and results driven.
• Hardworking, good working attitude, perseverance and resilience
• The successful candidates will be placed in different position level based on their working experiences/education level.

Responsibilities

• Prospect for new SME customers and pro-actively market our financial solutions in Commercial Sales to meet their needs in commercial Loans (Secured and Unsecured), Property Loans, Hire Purchase of Machinery and Equipment, Shipping Loans, Working Capital Loans and etc
• Manage and service your portfolio of accounts
• Prepare credit proposals including financial analysis
• Generate and achieve revenue target assigned
• Report writing and responsible for preparing credit proposals and financial analysis.

Other Information

• Central Town
• Working Days/ Hours: Mon to Fri, 8.30am to 5.45pm
• Basic Salary: Up to S$6,500 (exclude commission)
• Monthly Commission payout upon hitting KPI
• $100 Mobile reimbursement + Annual Variable Bonus up to 2-4 Months
• Company vehicle provided for those with driving license.
• For candidates without license public transport (Taxi/Grab) claimable.

If you possess the above-mentioned experience, interested applicant kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

70% Recrutitment , 30% BP

Job Description:

• Support clinicians in HR functions: recruitment, payroll, performance management, budgeting.
• Collaborate with the Singapore Medical Council on certification and evaluation.
• Enhance HR processes and manage projects.

Requirement

• Bachelor’s degree in Human Resource Management (preferred).
• 3-5 years of relevant HR experience, ideally in healthcare.
• Experience in recruitment required.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers (2017). Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore’s best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You’ll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

• To execute risk management plans for medico-legal cases and clinical complaints so as to ensure effective resolution for the organization.
• To undertake specific tasks or projects that will promote good clinical care in the hospital.
• Manage medico-legal cases and clinical complaints to ensure effective resolution
• Manage claims process and coordinate the renewal and administration of medical malpractice coverage for the organisation.

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

Objective

We are an established regional healthcare provider focused on providing quality and sustainable healthcare for the residents of Singapore. This role will be responsible for the overall engagement of all our partners, to establish strong collaborative relationships and develop a long-term partnership with them, to achieve our business objectives.

Key Duties & Responsibilities

• Develop new and existing doctors in our network to build strong referrals for our specialist doctors and day surgical facilities to drive business growth.
• Develop and establish new partnerships with doctors, intermediaries and relevant entities to generate new revenue streams.
• Build and maintain strong business relationships with all partners to promote loyalty.
• Provide market trends / intelligence from the ground and contribute to business strategies.
• Collaborate with Operational teams and internal stakeholders to ensure excellent patient experience.
• Ideate, plan and execute business and marketing strategies effectively to achieve business objectives.
• Organise and conduct CMEs for Specialists and GPs.
• Hosting of events such as seminars and webinars.

Qualifications and Essential Skills

• Successful B2B sales experience and track record.
• Experience from healthcare, medical and pharmaceutical would be advantageous.
• Effective interpersonal, influencing and communication skills with a positive disposition.
• Ability to work independently and collaboratively across all stakeholders.
• Self-motivated and result oriented with strong business sense.
• May be required to work after office hours, and/or on weekends (when required) due to doctors event etc.

COMPANY DESCRIPTION

A transcendent day-to-night nightlife and culinary destination where music, art, flavours, and conversations intersect. Spanning more than 10,000 square feet across Levels 61 and 62 of One Raffles Place, HighHouse offers unparalleled views of the Singapore skyline, making it the ultimate setting for meaningful connections, impeccable service, exceptional cocktail and culinary experiences, coupled with a progressive soundscape by renowed and emerging music selectors from Singapore and beyond.

RESPONSIBILITIES

OUE Restaurants has launched an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections. Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city's iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

You are responsible for ensuring that the dining club is operated smoothly through management of the day-to-day duties and develop business objectives to maximise the profitability and enhance our patron's dining experience.

You will be working together as a team towards the development of an enriching and exciting environment, with the goal of placing and maintaining the dining club as one of the most sought-after nightlife and culinary destination.

Job Summary

The Assistant Manager will be tasked with operationally focused responsibilities including but not limited to, the daily operational requirements and duties, motivation of staff in your charge and ensuring all guests are exceptionally well taken care of by the team. The individual must ensure that all quality, hygiene and safety standards are followed conscientiously and is responsible for conducting daily briefings with a key focus on skills and knowledge training in addition to the daily briefs.

Non-operational duties include staff scheduling, inventory management, cashiering, loss prevention and maintenance.

This individual should possess strong interpersonal skills and be able to lead and manage teams with ease and confidence, showing care for internal and external stakeholders, and be able to thrive in an exciting and fast-paced environment.

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club's concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
• Carry out any other tasks as reasonably requested by the management.

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

About Us

Executive Assistant Manager

The Role

• Oversee daily operations, planning, and assigning tasks to ensure optimal staffing levels.
• Develop and enhance team performance through coaching, feedback, and setting performance and development goals, while recognizing and rewarding excellence.
• Train team members to ensure compliance with standards and provide them with the necessary tools for efficient work.
• Foster teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Interact with guests and external contacts, including clients, government officials, travel industry representatives, suppliers, competitors, and local community members.
• Ensure the highest level of guest satisfaction through exceptional guest services and amenities.
• Maintain a safe and secure environment for guests, team members, and hotel assets in compliance with hotel policies, procedures, and regulatory requirements.
• Act as a public relations representative to enhance hotel and brand awareness within the local community.
• Encourage team member involvement in community organizations, activities, and businesses.
• Develop and implement action plans to promote environmental consciousness and reduce the hotel’s carbon footprint.
• Perform other duties as assigned and may serve as manager on duty.
• Assist the General Manager in monitoring operational plans to achieve optimum guest satisfaction, sales potential, and profitability.
• Collaborate with the General Manager to recommend capital improvements that enhance the hotel's assets and foster brand loyalty.

Job Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Three years management experience in a high-level operations role or an equivalent combination of education and experience
• Type and level of experience required may vary slightly based on size and complexity of the property
• Must speak local language(s)
• Other languages preferred

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )