We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is responsible and reliable, honest and truthful, and should possess a keen sense of attention to detail.

Responsibilities

• Dust and polish various surfaces and furniture
• Vacuum, sweep, mop floors and empty trash bins.
• Collaborate with the housekeeping team to complete the daily cleaning schedule.
• Restock cleaning supplies in the hand cart.
• Report any issues that require maintenance.
• Perform any other duties assigned by the superior.

Requirements

• 6 days’ work week, rotating shift.
• Working hours: 8 hours per day

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 18 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities

Respond to enquiries via email or phone for room booking promptly

Coordinate and communicate with operations department for guest special requests to ensure smooth operations

Input reservation information into system

Manage corporate and group bookings

Ensure correspondence are replied within 24 hrs

Follow up and monitor on advance deposits or prepayment

Promote and upsell of rooms to increase revenue

Requirements

NITEC or higher qualification

Relevant working experiences in hospitality or travel agency

Excellent interpersonal and communication skills

Able to multi-task and strong time-management

Some knowledge in using Opera Cloud

Responsibilities:

• Execute service and maintenance workflows to ensure smooth operations.
• Liaise closely with client representatives to address all service and maintenance-related issues effectively.
• Assist supervisors in deploying teams for service deliveries and distributing responsibilities efficiently.
• Maintain and troubleshoot security systems, including Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems.

Requirements:

• Proven knowledge and hands-on experience with security systems (Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems).
• Willingness to commit to rotational standby duties for activations outside regular working hours.
• Strong organizational and problem-solving skills.
• Ability to work both independently and as part of a team.
• Effective communication skills for interacting with clients and internal teams.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef.

Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Restaurant Manager / Assistant Restaurant Manager

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview: The Investor Relations Manager is responsible for managing communication and relationships between the company and its shareholders, investors, analysts, and other key stakeholders. They play a crucial role in representing the company to the investment community and ensuring transparency in financial reporting and communications. The Investor Relations Manager reports to the Investor Relations Head.

Responsibilities:

• Develop and implement the investor relations strategy in alignment with the company's objectives to maximize shareholder value and investor confidence.
• Act as a primary point of contact for investors, analysts, and financial institutions, addressing inquiries, providing information, and managing relationships.
• Prepare and review financial reports, presentations, press releases, and other investor-related communications to ensure accuracy, consistency, and compliance with regulatory requirements.
• Monitor and analyze industry trends, market conditions, and competitor activities to provide insights and recommendations on investor sentiment and perception.
• Organize and participate in investor conferences, roadshows, and corporate events to promote the company and attract potential investors.
• Coordinate earnings calls, investor meetings, and analyst briefings to discuss the company's financial performance, strategic initiatives, and outlook.
• Maintain the investor database, track shareholder ownership, and analyze shareholder profiles to inform investor targeting and engagement strategies.
• Collaborate with internal teams, such as finance, legal, and communications, to ensure alignment and consistency in messaging and disclosure practices.
• Stay abreast of regulatory developments, disclosure obligations, and best practices in investor relations to ensure compliance and transparency.

Qualifications:

• Bachelor's degree in Finance, Business, Economics, or related field; relevant certifications (CFA, IR certification) are a plus.
• Proven experience in investor relations, finance, corporate communications, or related fields, preferably in a publicly traded company or financial services industry.
• Strong understanding of financial markets, accounting principles, and SEC regulations governing disclosure and reporting requirements.
• Excellent communication skills, with the ability to convey complex financial information in a clear and compelling manner to diverse audiences.
• Detail-oriented with strong analytical skills to interpret financial data, trends, and investor feedback.
• Relationship-building skills and the ability to establish and maintain effective relationships with investors, analysts, and other stakeholders.
• Proficiency in investor relations tools and software, financial analysis, and presentation software (e.g., Bloomberg, FactSet, PowerBI).
• Ability to work collaboratively in a fast-paced environment, prioritize tasks, and handle confidential information with discretion.

Your responsibilities would include:

· Manage a portfolio of accounts, ensuring high level of client satisfaction

· Develop new business proposals and be involved in pitching and growing clientele

· Actively seek out networking and new business opportunities

· Plan and execute communications strategies - PR, social media marketing, owned and earned content

· Cultivate strong relationships with, and build a network of key media, spokespeople and influencers

· Act as point of contact for client on day-to-day activation e.g. reviewing, securing approvals and monitoring work progress

· Develop and sustain a deep understanding of the client's business, industry, and trends

· Manage and mentor junior team members

· Maintain timelines and ensure delivery of key milestones including presentations, approvals, and production

· Planning, editing, and writing content for a variety of external and internal communications channels

· Immersing yourself in all things media – from the latest movers to monitoring the daily news agenda, and more.

We want YOU if you are:

· Strong PR/ integrated communications background

· Have 4-6 years of experience in the PR agency space

· Proven track record of effective management of several accounts

· Excellent attention to detail, with a process driven approach

· Strong media relations

· Strong organisation and time management skills, with the ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines

· Solid written and verbal communication skills

· Proven track record of new business

· Able to effectively manage a team

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and execute digital marketing strategies and campaigns across various platforms (social media, email, website, etc.).

• Create engaging content, including graphics, videos, and blog posts, to promote Peacehaven's services and initiatives.

• Manage and grow our social media presence by creating and scheduling posts, responding to comments, and analyzing performance metrics.

• Optimize website content for SEO to increase organic traffic and improve search engine rankings.

• Monitor and report on the effectiveness of digital marketing efforts using analytics tools.

• Collaborate with internal teams to ensure consistent messaging and branding across all digital channels.

• Stay updated on the latest digital marketing trends and best practices to continuously improve our strategies.

• Plan and execute events from conception to delivery and able to work on some weekends.

• Bachelor's degree in Marketing, Communications, or a related field preferred.

• Proven experience in digital marketing, preferably in the non-profit or healthcare sector.

• Strong understanding of social media platforms, SEO, and content creation.

• Proficiency in using digital marketing tools and analytics platforms (e.g., Google Analytics, Hootsuite, Canva).

• Excellent written and verbal communication skills.

• Creative mindset with the ability to think outside the box.

• Ability to work independently and as part of a team.

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

The Salvation Army Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

Job Info:

• Working Days: 5 days/week (including 1 Sat or Sun)
• Working Hours: 10am - 8pm (weekdays), 10am - 5pm (weekends)
• Location: West

Job Description:

• •Assisting and performing all incoming documentation check to ensure consistency and compliance to process
• Adherence to system process, updating and administrative support
• Handle enquiry calls and emails
• Preparation and disbursement of loans
• Assess and review of loan agreements
• Any other ad-hoc duties

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

Job Description:

Roles & Responsibilities:

• To support day-to-day operations in warehouse, monitor and coordinate deliveries and shipment.
• To prepare all documents required for inbound and outbound cargos
• To report and inform customers or any cargo discrepancies
• To perform receiving process for all inbound cargos
• To assist on customers’ inquiries via phone call or email.
• To ensure all inventory transactions are completed within the timeline and maintain stock accuracy.
• To send daily/monthly inventory reports to clients on a timely basis
• To upkeep and file related documentations on time and accurately. (E.g. Goods receipt notes, shipping documents and inventory records etc)
• Perform warehousing standards for quality management systems
• Formulate business process solutions to innovate current business processes
• Any other ad hoc duties assigned

Requirements:

• Relevant working experience in the logistics industry
• Ability to work in a dynamic and fast-paced environment while maintaining a positive attitude and providing exemplary customer service
• Possess communication skills
• ITE certificate or Diploma holder
• About 2 years of working experience
• Demonstrate ability to handle work professionally, independently, and efficiently with people person mindset
• Possess effective organizational and follow-up skills, paying attention to detail
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Roles & Responsibilities

• Site Location Tuas
• Immediate availability is highly recommended.
• Experience as Property Officer in charge of Managing agents
• Ensure that all fire and safety equipment in an establishment is in good shape always.
• Make sure that there are well-developed plans for easy evacuation of people in a building in the case of a fire outbreak.
• Conduct fire safety checks from time to time.
• Enforce safety codes and regulations/ guidelines within a particular organization.
• Carry out training and enlightenment of co-workers or employees as regards general fire safety rules and procedures.
• Address any form of violation of safety codes within the organization.
• Investigate and implement appropriate disciplinary action on violators of safety codes within the establishment.
• Plan or organize routine fire safety checks/ inspections which usually cover the assessment of fire hazards, as well as ensure the safety of properties.
• Immediate availability is highly recommended.

Requirements:

• Fresh Graduate are welcome

We are as reputable financial institution dedicated to providing money exchange and money transfer services to our customers. As part if our commitment to excellence, we are seeking dedicated individuals to join our team.

As a HR Assistant, you report directly to the management. Your main duties includes:

• Assist with day to day operations of the HR functions and duties
• Apply/renew/cancellation of work permit
• Staff Scheduling
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary

Requirements:

O levels and above ( Fresh School Leavers welcome)

Job Description:

• Handle the full spectrum of Accounts Payable
• Ensure timely and accurate month-end and year-end financial closing for Accounts Payable
• Timely posting of purchase-related transactions includes checking and verifying supplier invoices and ensuring the invoices are endorsed by the respective department with the correct account code
• Responsible for the accurate preparation of outgoing payment and payment voucher
• Posting of manual journal entries for staff claims
• In charge of the reconciliation of vendor aging report and supplier’s SOA
• Perform month-end intercompany reconciliation
• Perform monthly bank reconciliation
• Maintain proper filing system and other ad-hoc duties assigned

Requirements:

• Must have at least a Diploma in Accountancy/ LCCI or equivalent qualification
• Fresh Graduates welcome to apply
• Minimum 1 year of working experience in Accounts Payable function or equivalent preferred
• Experience in IT industry is preferred
• Must be able to multi-task and to meet tight deadlines
• Independent and self-motivated
• Experience with MS Dynamics 365 is an advantage

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Assist the Chief Engineer in the general administration, training and coaching within the department.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Source for quotations and prepare purchase requisitions for spare parts and repair works.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, § Government and Manufacturer specifications.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Key Responsibilities

Plan and schedule transportation routes for individuals, groups, or cargo

Coordinate transportation activities with drivers, dispatchers, and other transportation personnel

Ensure compliance with safety regulations and standards

Monitor transportation logistics to ensure on-time delivery and minimize delays

Address and resolve transportation-related issues and emergencies

Maintain transportation records and documentation, including invoices and bills of lading

Required Skills

Excellent organizational and planning skills

Strong communication and interpersonal abilities

Proficiency in using transportation management software and tools

Ability to work well under pressure and adapt to changes in schedules or routing

Knowledge of transportation regulations and compliance requirements

Strong problem-solving skills and the ability to think creatively and analytically

1. JOB DESCRIPTION

Receiving goods from contractor/supplier.

To ensure that cargo received are in good condition, weight and dimension of cargo is accurate.

Packing of cargo when needed.

Collecting cargoes in the vicinity when required.•

Pick, pack & label shipments.

To ensure accurate receipt & release of goods with accurate documentation.

Support Import / Export / Delivery functions when needed.

To lodge-in cargo from warehouse to terminals (airline warehouse)

2. JOB REQUIREMENT

Able to read and write simple english.

Forklift driving permit a bonus.

Physically fit as manul labour required.

Posses class 4 driving license.

Roles & Responsibilities

Scope :

All finance and accounting matters relating to our business.

Accountabilities/Responsibilities :

-Maintaining accurate and up-to-date records of financial transactions, including accounts payable and receivable, general ledger entries, and bank reconciliations.

-To prepare invoices for reporting.

-Preparing all Final Disbursement Accounts (FDA) accurately and within deadlines.

-Prepare and arrange 'Cash To Master (CTM)' with vendors.

-Process payment to suppliers and staff reimbursement.

-Prepare monthly AP journals, postings and schedules.

-Any other adhoc tasks as assigned by your immediate supervisor

Skills and Qualifications :

Proficient in Microsoft Excel and D365

Numerical Skills and attention to details

Diploma in Accountancy or its equivalent

Responsibilities

· In-charge-of Purchasing Functions, sourcing, recommending and negotiating of/with suppliers

· Procurement of correct quantity and quality of goods to maintain continuous operation at the same time keeping the inventory at the lowest safe level.

· Ensure timely delivery and constant monitoring of all outstanding orders.

· Conduct yearly reviews with key suppliers.

· Establishing agreements for key commodities.

· Establishing and maintaining good communication with all departments to ensure efficient communications.

· Compile purchasing cost saving report

· All Purchasing related administrative work

Requirements

· Diploma in Engineering or O Level with 3 to 5 years of relevant experience in manufacturing environment.

· Possess outstanding interpersonal and strong negotiation skills, ability to work independently.

· Experience in vendor quality management and practices in purchasing & inventory management.

Roles & Responsibilities:
Join our team and be a part of an environment that fosters career growth, accompanied by a range of attractive benefits and incentives.

Job Highlights:

• Good Career Prospects
• Competitive Salary Packages
• Incentives

Job Descriptions:

1. Provide customer service for residents, visitors, and/or guests.
2. Write accident and incident reports for any suspicious activities or safety hazards.
3. Check IDs and manage who enters the building.
4. Walk around regularly to look for any problems or suspicious activity.
5. Act quickly and appropriately in emergencies to protect people and property.
6. Help tenants and visitors with questions or directions.
7. Write down any incidents or unusual events and escalate to the right people.
8. Keep in touch with other security staff and management.
9. Make sure safety rules are followed and help in emergencies.

Job Details:

• Working Hours: 0730hrs to 1930hrs
• Location: CBD

Salary Packages:

• Full-time: Up to $2,800.00/- (5.5 days work week)

Benefits:

• Good Career Progression
• Comprehensive Annual and Medical Benefits

Contact Information:

For more information or to express your interest, please contact:

• Recruitment: +65 90078899

You are also welcome to walk in for interviews during office hours (Mon to Fri, 9 am to 5 pm) at No.2 Sims Close, #05-05 Gemini Sims, Singapore 387298.

• Ensure the quality and quantity of food/ logistics items before delivery.
• Loading/ unloading catering items into/ off the assigned vehicle.
• Deliver catering items, set-up and dismantle catering buffet at various locations according to standard procedures.
• Communicate with customers on the set-up requirements and related enquires with patience and professional manner.
• Enhance the buffet set-up by using different decorations/ props when necessary.
• Ensure the cleanliness and condition of assigned vehicle.
• Perform food safety, work safety and road safety rules and policies at all times.
• Cooperate and communicate with other departments for any necessary arrangement/ issues regarding customers’ orders.
• Report immediately to superiors if there is any operational inconsistencies, incidents or accidents.
• Perform any other duties to be assigned from time to time by superiors.

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

• To maintain and keep track of calibration of equipment used during analysis
• Conduct regular checking / inspection to ensure buildings are always maintained to a good condition
• Carry out sampling and stability testing.
• Troubleshoot and perform minor repairs on M&E services & installation for the building, which includes but not limited to general handyman work in fitting, installation, electrical wiring, plumbing, painter, carpentry and etc.
• Supervision of conservancy / building and ensure that all maintenance & repair works carried out by term contractors are properly done / complete on time
• Responsible for client’s satisfaction, attend to and investigate any complaint on maintenance and service works
• Assisting the client’s Management Team in emergency control where situation arise
• Perform QC checking, sampling and routine analysis of in-coming raw material.

Job Requirements:

• NITEC, Higher ITEC or Diploma in Electrical/Mechanical Engineering or relevant discipline
• 1 to 2 years of experience in Engineering field
• Able to work on shift duty including weekends and public holidays
• Able to work independently with less supervision
• Able to work under pressure condition
• Proficient in Microsoft Office Applications and computer literacy
• Work locations include SMRT Mandai Depot or other MRT stations
• Able to start immediately or within a short notice

Remarks for Applicants:

Please submit your resume including information on your salary package for the companies that you have been in service and reason for resignation. Please also mention your expected salary and availability for the position. Thanks

Job Description

• Managing inventory and warehouse equipment.
• Overseeing the production of goods to meet timelines and standards.
• Coordinating processes with all departments and point persons involved.
• Creating reports and analyses for reporting to management.
• Optimising transportation and delivery processes.
• Managing conflicts such as equipment malfunction, bottlenecks, and client complaints.

JOB OVERVIEW

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and convert to sales where possible to meet hotel targets.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and IHG generally) products and services
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions

PEOPLE:

• Work along with direct manager to participate in periodic trainings and keep upto date with the latest developments
• Ensure that IHG Code of conduct is followed at all times

GUEST EXPERIENCE:

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc.
• Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS:

• Manage “no show” reservations by investigation and recording of same
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested
• Demonstrate Awareness of H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Performs all other duties as assigned

ACCOUNTABILITY

This position records and processes all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. This is done under the general guidance of the Reservation Manager, or his /her delegates, within the limits of established InterContinental Hotels Group and local hotel policies and procedures. You will help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment. Daily shared tasks include Arrival report check, reservations made yesterday, cashiering, email replies, and other side duties (subject to direction from the Reservation Manager).

QUALIFICATIONS AND REQUIREMENTS

High School or vocational Certificate in Hotel Management, Business Administration, or related field, with 1 year’s related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and organizational and training abilities. Proficient in the use of computer.