We are seeking talented individual who is passionate about software testing.

Join us now and be a part of our team!

Job Description:

Test Planning

1. Create, Maintain, manage and enforce Test plan
2. Plan, monitor and control of testing activities
3. Responsible for driving forward the company test strategy
4. Schedule test execution, monitor, measure, control and report the test progress, product quality status and test results
5. Manage testers as per assigned on the overall testing under test execution

Test Requirement Gathering

1. Take ownership for system test activities and managing unit test and integration testing in an AGILE environment
2. Analysis and gather requirement for the test
3. Estimate testing effort and resources

Test Execution

1. Identify when test automation is appropriate and plan the effort, select tools and ensure training of the team
2. Lead, guide and monitor analysis, design, implementation and execution of test cases, test procedures and test suites
3. Setup test environment prior to test execution and managed during test execution
4. Work with development team to achieve minimal of 5 % defects for products/projects.
5. Execute the Test Cases for Unit Test, Integration Test, System Test, FAT & UAT.
6. Log and track defects detected during testing

Test Documentation

1. Analysis and creation of formal documentation - including project test plans, test procedures, test scripts and test reports
2. Create formal documentation for test Scenarios, Test Cases and Test Data for module, integration and system testing
3. Responsible for Summary Test Reports

Performance and Security Testing

1. Oversee and coordinate performance (load, stress) and security testing, ensuring comprehensive coverage and quality.
2. Work with specialized teams, if necessary, to ensure performance and security aspects are included in the testing process.

Job Requirement:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in software testing.
• Excellent analytical and problem-solving skills to evaluate software functionality.
• Effective verbal and written communication skills to interact with team members and stakeholders.

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Summary:

• Basic salary up to 5k
• Variable bonus + AWS
• Location: Alexandra
• 5 days work week
• Opportunity to enhance leadship & management skills
• Career advancement: Crewing Ops Manager

Key Responsibilities:

• Audit & Vetting performance monitoring and preparation for vetting in close liaison with in-house Marine, Operations & Technical Departments
• Arrange office interviews for seagoing officers
• Monitor and evaluate the performance of Crew Department personnel
• Prepare crewing budget and follow up crewing account matter
• Maintain, update, and disseminate company instruction to vessel, manning office and concerned parties
• Lead and oversee various activities for the welfare and morale programs for sea personnel and their families and union matters
• Other related ad hoc duties assigned by the Crewing Manager

Key Requirements:

• Min 5 years of experience in Maritme crewing operations
• Proficiency in Danaos / ShipMate

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Based in Singapore, the regional Technology center for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for multiple consecutive years. Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years. Our IT team operates as a business partner proposing innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

What you will do:

· Lead the team of IT professionals based in our Singapore tech center and support their success and growth.

· Build cross-functional relationships with Product Managers, User Experience Researchers, and Software Engineers to understand business needs and deliver technology solutions that address those needs.

· Understand business processes, applicable technology, and data supporting Patient Safety Quality & Compliance.

· Partner with Product Line leader, Product Manager(s) and other stakeholders in understanding, prioritizing, planning and implementing technical solutions that deliver desired business value.

· Led technical teams to design and launch technical solutions based on product needs.

· Serve as the single point of accountability for all technical matters within the product/product line.

· Coordinate execution for successful delivery across teams and vendor partners to meet product line objectives with high quality, timeliness, and within budget / estimates while ensuring compliance with company policies.

· Contribute to developing accurate and realistic plans, resource estimates, and timelines in alignment with prioritized business requirements.

· Actively participate in technical implementation to ensure alignment with business needs.

· Demonstrate independent problem-solving ability within job responsibilities.

· Define and enforce development standards, best practices and review processes to ensure consistency of delivery quality and reusability of solution components.

· Conduct innovation proof of concepts and pilots to identify and onboard pertinent solutions following company policies and in partnership with other stakeholders in the organization.

· Contribute to agile teams to achieve common goal

What you must have:

· Strong experience with building large, scalable solutions.

· Good understanding of modern architectural patterns.

· Strong communication skills for technical and business audiences.

· Experience with team and people management.

· Leadership experience with and without formal authority.

· Excellent communication and ability to explain complex technical topics to technical and business audience.

· Experienced in Agile teams and Scrum framework.

· Experienced in cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

· Proficient in gathering requirements and translating them into technical specifications.

· Experience in implementation and supporting SaaS & COTS solutions (e.g., Veeva R&D Suite of vaults).

· Work experience with pharmacovigilance intake, database, and reporting systems.

· Knowledge of Systems Development Life Cycle (SDLC) standards.

· Experience with GxP validations, focus on GCP (Good Clinical Practices).

Preferred Experience and Skills:

• Preferred hands-on pharmaceutical or regulated industry experience, mainly familiarity with Patient Safety.
• Proficiency in DevOps practices and tools such as Jenkins, GitHub, JIRA, and Confluence.
• Experienced with front-end frameworks like React, Angular, or Vue.js.
• Experienced in SQL programming and server-side programming with Python or Node.js.
• Up to date with emerging technologies and industry best practices.
• Relevant cloud platform and integration platform certifications.
• Familiarity with integration platforms for data integration and transformation, and understanding of various APIs and integration protocols.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Job Summary

The Group Chief Information Security Officer (CISO) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s data and IT systems by managing Information and Cyber Security (ICS) risk across the enterprise.

Group ICS Risk & Governance Function is central to ensuring the Bank’s ability to meet its ICS commitment to internal and external stakeholders, including regulators, as well as maintaining an acceptable ICS risk profile that is regularly reported to the Board.

The Lead, ICS Strategy, Service Management & People will report into Head, ICS Strategy, Financials & Service Mgmt. within the ICS Risk & Governance function.

The role will be responsible for ICS operational strategy definition and tracking for execution, ICS Service Management as delegated ownership for Group CISO ensuring compliance to Bank’s standards and key dates and leading People Agenda and related initiatives across ICS.

The role will also be responsible for defining the Risk & Governance and ICS operational strategies and implementing the frameworks to govern and track the required sign-offs & deliverables to completion and managing and coordinating all Risk and Governance Management priorities and pan Risk & Governance initiatives.

Key Responsibilities

Strategy (ICS & RnG)

The strategy sets out the overall direction and delivery principles for ICS & RnG organisation by providing a desired future state, roadmap, high-level steps, funding requirements, measurable benefits to achieve the organisational objectives.

• ICS Strategy: The role will own the ICS Strategy and responsible for defining and implementing the framework to effectively manage and govern the definition, approval and implementation of the ICS Strategy.
• Creating short, medium and long-term ICS Strategy and track progress to ensure that we are delivering what was promised.
• Building a strategy at an operational level to drive ICS towards its future state and aligning all budget and headcount and vendor activities to the achievement of this strategy.
• Driving continuous evolution and deployment of various capabilities, identifying, designing, and delivering capabilities that will contribute to the execution of the CISO strategy & organisational design.
• Presenting the Strategy to various key stakeholders.
• Proactively engaging with stakeholders, being a trusted partner, to ensure their current and future requirements are catered for, providing support, especially within resourcing and people related areas, across various ICS domains to ensure mobilisation of their plans.
• Enabling ongoing efficient delivery of services and processes through consolidation of technologies and implementation of self-service and/or automated, capabilities that support domain strategies.

ICS Service Management
• Oversight and coordination of, with delegated ownership from Global Head, Information & Cybersecurity, the Master Service Agreement, Master Service Level Agreements and Outsourcing initiatives across ICS ensuring adherence to Bank and regulatory standards, supporting Country level service reviews, Periodic Risk Reviews and related service, risk and control commitments. Including related Group outsourcing Inventory applicable to Singapore Third Party Risk Management Committee (TPRMC) and outlined governance requirement from Monetary Authority of Singapore (MAS).
• Define; agree and Implement framework to define service management roles & responsibilities across ICS, manage in-scope Service Management activities to closure ensuring timely completion of all required activities, obtain Management sign-offs in alignment to Bank’s requirements and standards.
• Lead initiatives to streamline Service Management processes centrally across ICS services lines (i.e. combined BIA plans for locations)
• Provide support, training and mentorship for junior staff (Matrix reportees) in upskilling their capabilities to provide support for ICS Service Management.
• Centrally coordinate ICS incoming and outgoing organisation transition & changes across ICS across key stakeholders including ICS BPM, Vendor Management, Finance, HR, Risk & Governance ensuring all changes documented, signed off and managed in alignment to Bank Standards,

People Agenda & Initiatives
• Develop and drive people agenda and related initiatives across ICS supported by a robust communication strategy to ensure full awareness and progress across ICS population.
• Define and agree a plan to holistically manage and track the people initiatives being delivered across the ICS People Pillars and ensure linkage with people initiatives across wider Bank and HR teams.
• Manage quarterly external training process ensuring external training requirements are gathered and approved with agreed stakeholders in line with agreed ICS and Bank principles. Continue refining and streamlining the external training process to ensure continued enhancement and leverage training requirement trends to drive uplift of internal training content.
• ICS Conduct champion, ICS conduct is a mandatory compliance component requiring and requires continued ICS adherence. Conduct Champion will provide full visibility & transparency on ICS Conduct metrics and compliance across ICS MT, highlighting areas to be addressed, and centrally tracking all actions to address non-adherence.
• Highlight thematic findings impacting Conduct and propose areas to address and plans to address and prevent future occurrences.
• Partner with the ICS MT, HR Partners to design and implement initiatives addressing areas of improvement and enhance the workplace based on My Voice feedback

Business Prioritisation
• Risk & Governance Priorities and Objectives: Define, communicate & track ICS R&G annual objectives and metrics ensuring alignment to wider ICS, TTO and Group objectives. Establish and manage the framework for measuring performance, aligning and prioritizing all BAU & Project work against agreed objectives. Provide accurate status reporting in R&G MT Meetings and coordinate any corrective action required to meet objectives that are lagging.
• Responsible for the definition, documentation and continuous improvement of the ICS R&G operating model to ensure roles and responsibilities are clearly defined and the function is optimally structured, organised and is within the approved annual budget. Partner with ICS Strategy, Finances & Service Management and other stakeholders to manage any change to ICS R&G Target Operating Model in alignment with organisational standards & targets.
• Communications and Engagement: Partner with TTO Comms team & ICS R&G MT to define and implement annual comms strategy across ICS R&G, ensuring the team and our key stakeholders are informed, updated and engaged on a consistent and regular basis (Examples include all Town Halls, Stakeholder Briefings, People Leader and MT Connect sessions, newsletters, function wide training and development).

People & Talent
• Work with HR & ICS R&G MT to define and execute the ICS R&G people strategy, including TOM, location strategy, spans & layers and skill requirements.
• Provide leadership, management and coaching to matrix reports to ensure they are highly engaged and performing to their potential.
• Set job descriptions and objectives for matrix reports and regularly provide feedback on performance against those responsibilities and objectives.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations across the portfolio and work in collaboration with risk and control partners.

Governance
• Oversee the definition of a set of key deliverables and KPIs which enable tracking of delivery.
• Support Global Head ICS Risk & Governance & ICS Risk & Governance Management team to ensure ICS R&G wide adherence to annual conduct & mandatory compliance standards.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Help the Group meet its commitment of being “Here for Good”
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
• Head, ICS Strategy, Financials & Service Mgmt.
• Global Head, ICS Risk & Governance
• ICS Risk and Governance Management Team & members
• ICS Management Team (MT) Members
• Chief Information Security Officers (CISOs) across all businesses and functions
• Chief Information Security Risk Officers (CISRO/ISRO) across all businesses and functions
• COOs/CIOs of different businesses/functions
• Group Internal Audit (GIA)
• HR Business Partners
• Sourcing & Vendor Management

Our Ideal Candidate

• 10+ years experience in organisational skills and process discipline to drive multiple agendas, with flexibility and responsiveness to handle changing priorities and requirements from stakeholders.
• Creative problem-solver able to quickly prioritise, break down an issue and identify a path to resolution, able to work on broad strategic multi-year initiatives as well as day-to-day processes and tasks.
• Experienced in information technology management and approaches, able to understand and be comfortable with cyber security jargon, global and diverse working experience across matrixed organisations.
• Experience engaging and influencing at senior levels internally and externally, including directly engaging with or presenting to Board members, regulatory bodies, and senior stakeholders.
• Experience of developing a people strategy, operating models, and organisational design, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently. Capabilities in driving people change/diversity/culture improvement programs required.
• Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Is confident in capabilities, though resilient enough to handle mistakes as an opportunity to learn and improve, quick to learn, high energy levels and happy to roll-up his/her sleeves to drive success.
• Extensive experience working across business management, Service Office, risk and planning domains, management and oversight of budgeting and forecasting cycles, particularly around headcount and vendor spend, high level of discretion given restricted and confidential information handled.
• Excellent communication skills – oral, written and presentation, enables transparency and sharing of information and skills with an ability to break down complex concepts to an appropriate level for the audience.
• Able to make the challenging decisions, influence key parties and effect change.
• Project Management certification useful.

Role Specific Technical Competencies

• Customer and Stakeholder engagement
• Business & Process Management
• Communications, Materials Preparation & Presentation Skills
• Gives Clarity and Guidance
• Strategic Mindset

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Lead Resident Engineer shall be in the discipline of Electrical, Instrumentation & Control in delivery of large scale power generation project. The Engineer shall have at least 10 years of relevant engineering experience in delivery of large scale industrial/ utilities projects (e.g. waste, water, oil & gas, power) or relevant experience in delivering large solid waste management projects (e.g. WTE, sludge incineration, materials recovery and food waste treatment).

The duties shall include the following but not limited to:

• Work as owner’s engineer to lead the ICA project implementation at site.
• Assist Chief Resident Engineer in daily supervision and coordination duties for ICA discipline.
• Project delivery planning including time and manpower scheduling.
• Source and interview for Resident Engineers and Resident Technical Officers for ICA discipline
• Strong capability of specification capability for all ICA related specification. e.g. DCS / PLC system configuration, topology and controller, RIO engineering.
• Enforce Specifications, International Standards, Singapore Standards and good practices
• In depth of understanding for automation package for contract implementation of automation systems for WtE project.
• Contracts management of ICA discipline for the WtE project
• Review the EICA submittals from Contractors for Process like Waste Reception system, Incinerator-Boiler System, Water Steam Cycle, weighbridge system, building services, Enterprise Resources Planning, Communication Network Infrastructure, DCS, PLC, EMIS, PFMS etc.
• Essential understanding of P&ID of process engineering
• Liase with Engineering Manager and the Project Technical Specialists on the review and approval of design submissions including calculations and drawings
• Engage in Technical discussion EICA related issues with contractor and client
• Attend site meetings and resolve technical issues with Contractors
• ·Define Inspection and Special testing requirement and ensure coordination of those efforts on all contracts
• Ensure the documentation fully complies with the specifications and standards
• Participate in HAZOP review, SIL safety and design for safety workshops
• Work with electrical team closely for all power and process interfaces
• Participation in FAT of automation equipment, DCS, PMS, PLC and RIO
• Provide Technical support in Testing and Commissioning of the plant

Job Requirements:

• Degree in Electrical / Electronic / Instrumentation & Control Engineering recognized by the Professional Engineers Board
• Registered as Resident Engineer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• At least 10 years of relevant experience in design and construction of large Waste to Energy (WTE) project or waste/water management projects in Singapore, particularly experience in power plant or WTE processes.

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Core Responsibilities:

• Curriculum planning and professional matters, providing inputs and perspectives, and mentoring teachers in areas of pedagogy, delivery and use of tools and resources
• Setting the direction for parent partnership, community engagement and talent management
• Management and optimization of centre resources e.g., rostering, inventory management, controllable expenses
• Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters

Requirements:

• Degree/Diploma in Early Childhood
• Diploma in Pre-school Education-Leadership is an added advantage but is not compulsory
• Demonstrated knowledge in curriculum and teaching pedagogy

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

JOB DESCRIPTION

• Define key metrics for governance to ensure compliance with data-related policies, standards, roles, and responsibilities
• Drive Data Governance and Management on an on-going basis through being the chair to the Data Governance Council
• Responsible for defining data policies and standards, managing stakeholder communication and progress reporting to leadership and executives
• Manage and coordinate all key issues and escalations around data governance
• Work closely with Data BP's s to build their engagement and stewardship of data assets
• Collaborate with our Cybersecurity and technology operations teams to implement data governance standards and best practices to improve the quality of data
• Leverage deep experience in the implementation of data governance solutions in such areas as: data quality, data lineage, data glossary, data security management, metadata management, and advanced data analysis solutions
• Write data governance policies, oversee the adoption of data governance efforts, and partner with the legal and information security teams to fulfill Keppel's commitments related to reducing Data Management risks

JOB REQUIREMENTS

• An excellent communicator who can drive the process to govern data at enterprise scale as the role requires close collaboration with senior-level executives (members of DG Councils/C-Suite), business data owners, and stewards
• At least 10+ years of experience in a leadership role related to data
• At least 5 years of experience either in leading a data governance function or being part of a team that managed large-scale data governance initiatives; with expertise in data governance, data quality industry best practices and framework

IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Be a Part of Something BIG!

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

Apply now, and ignite our digital future together.

Make an Impact by

• Manage Vendor Solutions, review and bridge the gaps.
• Incorporates the end-to-end deliverables of the Service Contract to your assigned clients
• Client engagement with customers, managing external and internal stakeholders’ expectations and deliverables outcome.
• Growth of the account and looking into delivering excellent Customer Engagement experience. Adopt industry best practices and ensure that the right tools, techniques, methodologies, and systems to deliver the services that meet international standards.
• Lead both the Service and Technical delivery team in day-to-day TS executional matters, and ensure services are delivered with pride, and sustainable model. The delivery includes leading teams on delivery excellence and driving towards completion of projects against planned milestones and timeline.
• Service recovery and improvement if there are gaps and escalations; and enhancing the service values to the customer.
• Engage and manage 3rd party partners, to align their delivery competency and capabilities with client’s service contract to our customers. You are also expected to make tactical plans on a year on year for core each identified technologies appropriate for account/sectors, to ensure year on year performance excellence and relevance to market situation. A portfolio to assigned accounts, subjective to the size and scale of the service contract.
• Develop Avaya IVR application using Orchestration Designer/Tethefi IW (Interaction Workflow)
• Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.
• Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application Servers.Prepare Callflow, Functional Specification/Technical Design Documents
• Manage major incidents and act as an escalation point to ensure timely resolution of within expectations and SLAs.
• Provides leadership in responding and resolving major incidents that impact business- critical services, applications, and infrastructure Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with a focus on impact mitigation and service restoration
• Work closely with SMEs to quickly identify customer impact (who, how, when)
• Conducts escalation to service teams, senior management, and leaders to ensure appropriate awareness, engagement, and focus
• Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident lifecycle.
• Work on various shifts which will cover a ‘follow the sun’ support model across Global centers.
• Act as ‘One Voice’ of Technology during Major Incidents providing accurate, concise information and where needed, handling conversations at the senior stakeholder level.
• Where necessary create exec summaries of major incidents and present to senior stakeholders (CIO and COO level)
• Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and Documents pertinent information relating to Incidents that aids process improvement, identifies deviations, and enables the creation of an Incident Knowledge Base
• Effectively manage 3rd party, suppliers, and vendors ensuring the support and commitment is carried out for major incidents and where needed, escalate to senior management.
• Conduct Post Incident Reviews by ensuring the right level of attendance by key team members and having a clear disciplined model that is followed.
• Ensure that all IT teams (internal and external) follow the incident management process for every incident.
• Develop and maintain relationships with senior stakeholders across Technology and the Business to instill confidence and trust in managing critical situations.
• Lead and drive Hyper Care models where needed so that we offer the best service to our customers following the launch and delivery of new products and features.
• Produce high-quality incident reports that have a clear meaningful view of the event along with the business impact, next steps, and improvements.
• Produce weekly, monthly and ad-hoc reports where required and tailor them to the relevant audience.
• Attend monthly service reviews with customers, vendors, suppliers, and 3rd parties contributing to the review of incidents, service levels and improvements.
• Collates and analyses incident-based data for team metrics and KPIs
• Coach and mentor the delivery teams, either under direct or indirect management (e.g. 3rd party partners or contractors). This include thought leadership, and people management skills for various team under his service portfolios.
• Coach the Team members to develop Individual Development Plan and proper career path planning. Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members.

Skills for Success

• Degree in any discipline preferably related to Information Technology Infrastructure.
• Min 10 years’ experience in managing the Call Centre systems such as CRM and OSS systems.
• Must have hands on experience in designing the call centre systems and the OSS systems.
• Min 15 years in the ICT industry with proven delivery experience in a sizable contract or organization
• Deep experience in IT services contract and complex implementation projects in both legacy and cloud managed service environment
• Experience in coaching and recovering trouble projects
• Good understanding of both business and delivery risks, especially in client work and delivery
• Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
• Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant.
• Able to develop high-quality presentations by synthesizing key information, financial data, market data and other relevant information

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

CATEGORY LEAD (Victoria’s Secret Full Assortment)

The Category Lead drives sales growth as the leader of customer experience on the sales floor and through growing and developing the selling and sales and support generalist team to deliver individual and team success.

Key Responsibilities:

• Leads the sales floor and drives store results through the selling and sales and support generalist team
• Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absence of) with Senior Store Manager or Customer Experience Manager
• Develops and executes short and long term strategies to drive store sales
• Role models, coaches and develops best-in-class selling behaviours
• Leads and inspires associates to unlock individual potential for extraordinary selling results
• Develops associates’ product knowledge which in turn, enables high performance selling
• Responsible for talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
• Leads direct reports to maintain merchandise presentation standards while selling

Requirements

• Minimum Diploma in Retail Management
• Minimum 3 years’ experience in a retail managerial role in Luxury Retail
• Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Strong attention to detail, even while multi-tasking
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Must be proficient in MS Office & email
• High degree of emotional intelligence and multi-cultural sensitivity
• Must be comfortable to work in the Store and on shift work basis and weekends.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary:

As a Butler, you will play a pivotal role in ensuring our guests receive the highest level of personalized service. Your responsibilities will span across Front Office, Concierge, and traditional Butler duties, including welcoming guests, managing check-ins and check-outs, offering expert local recommendations, arranging transportation and reservations, and attending to guests' personal needs. You will be the face of Resort World Sentosa, embodying our commitment to luxury and attention to detail.

Key Responsibilities:

• Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
• Handle guest inquiries, reservations, and room assignments.
• Manage cashiering tasks and maintain accurate records of guest transactions.
• Provide guests with information about local attractions, restaurants, and transportation options.
• Arrange transportation, tours, restaurant reservations, and other guest requests.
• Assist with luggage handling and coordinate guest arrivals and departures.
• Welcome guests upon arrival and provide a detailed orientation of their suite and hotel facilities.
• Manage VIP and special guest requests with meticulous attention to detail.
• Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.
• Coordinate with other departments to ensure seamless service delivery.
• Ensure accurate records of guest preferences and special requests.
• Perform all other related duties when assigned by Management.
• Always maintains the integrity and confidentiality of guest information.

Qualifications:

• Minimum GCE O Level.
• A Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
• Flexibility to work various shifts.
• A valid driving license is considered an advantage.
• Proficient in computer and property management systems

Duties & Responsibilities:

Principal

• Occasionally establishes and prepares basis of design and/or estimation and design philosophy and requirements prior to execution of electrical detailed engineering works.
• Occasionally performs electrical system studies including value engineering to determine most cost-effective design but still conforms to Client requirements.
• Normally prepares key electrical engineering documents like Key Single Line Diagrams, Conceptual Layouts, Substation Layouts and, system diagrams for Fire Alarm and Communication Systems in accordance with Client and Project requirements to facilitate the execution of electrical detailed engineering works.
• Normally prepares specifications, data sheets, requisitions, technical evaluation reports and vendor data review of major substation electrical equipment in accordance with Client and project requirements and applicable codes and standards.
• Normally establishes estimation basis and prepares technical proposals for proposal projects in accordance with Client requirements and acceptable estimation and engineering practices.
• Normally coordinates with other discipline, vendors and/or sub-contractors to ensure conformity with project and Client requirements.
• Normally acts as KP of medium to large sized standard projects, exceeding 5,000 electrical engineering manhours.
• Perform discipline project control (schedule, BM/BQ & manhour) when assigned as Project Lead Engineer.
• Assists in implementation of Department training programs by functioning as a “trainer” or "mentor".
• Supports major phase of construction work, can assume responsibility as the Electrical Site Superintendent, Electrical QA/QC in charge, and Lead Field Engineer.
• Acts as the home base Lead Support Engineer when the major phase of the project has been shifted to site, such as purchasing of additional major equipment / material, coordinate / expedite vendors for the immediate supply of material exceptions, resolving major engineering conflicts within the approved specifications.
• Participates in site survey/ investigation of existing facilities to clarify feasibility of the design
• Participate in factory acceptance tests of electrical equipment to confirm suitability of equipment and ensure that the equipment is manufactured according to the agreed specifications.
• Performs other functions that may be assigned by superiors.

Competencies / Preferred Skills:

• Proficient in Microsoft Office Skills, AutoCAD and/or Microstation and common electrical calculation software.
• Familiar with local and international electrical codes, standards and regulations.
• Proficient in the design of electrical systems for oil/petroleum/industrial infrastructure industries.
• Familiar with ETAP and e-DPP software.
• Proficient in substation energization work.

Education Qualifications and other Requirements:

• Bachelor’s degree in Electrical Engineering.
• 15 years and above experience in electrical detailed engineering works of Oil & Gas, petrochemical and other related industrial plants, including five (5) or more years in frontend engineering and proposal / estimation works and additional five (5) or more years infield engineering works.

Astek has an opening for the role of Network Operation Lead.

In this role, you will be overseeing the network operations/ops, as well as being involved in the technical aspects.

We are looking for someone who are efficient both technically and operationally. You must have experience managing a team and doing Network Ops.

Responsibilities:

• Oversee network infrastructure across Asia, ensuring its design, security, optimization, and reliability.
• Develop and implement network security strategies in collaboration with security teams to protect critical assets.
• Manage network inventories, ensuring the readiness and maintenance of critical equipment.
• Maintain detailed network documentation, change management procedures, and disaster recovery plans.
• Lead network troubleshooting efforts, mentoring peers, and conducting root cause analysis of complex issues.
• Architect and oversee deployment of enterprise-level network devices, including firewalls, switches, and wireless access points.
• Serve as the network point of contact for shared offices or new entities joining shared office spaces.
• Analyze network traffic and performance to identify and address bottlenecks or security risks.
• Manage on-site operations at the Singapore Telco Node on behalf of the central team.
• Lead network-related projects for the Singapore Telco Node, working with vendors and central teams for successful implementation.
• Ensure regional adherence to central network standards.
• Identify and escalate any new network topics or deviations from standards to the central team.
• Oversee troubleshooting efforts across multiple telco nodes, with a focus on Singapore but potentially extending to other regions.

Requirements:

• Strong communication and collaboration skills, capable of engaging with both technical and non-technical audiences.
• 10+ years of network administration experience, with leadership or mentorship responsibilities.
• Expert knowledge of network protocols (TCP/IP, BGP, OSPF), network security, and firewall technologies (e.g., Cisco, Huawei, Meraki MX/MS, FortiGate, Palo Alto Networks).
• Excellent troubleshooting and analytical abilities to resolve complex network issues quickly.
• Experience in a multinational environment, working with diverse teams across various functions.
• Customer-focused with a problem-solving mindset, dedicated to continuous service improvement.
• Skilled in managing multiple projects, prioritizing tasks, and delivering results in a fast-paced setting.
• Capable of leading high-priority network incidents (P1/P2) to resolution.

Responsibilities

• The System Application Lead is responsible for overseeing the design, implementation, and support of critical business applications.

• This role ensures the seamless operation of enterprise systems, manages a team of application specialists, and collaborates closely with business units and IT teams to ensure that system applications align with business goals.

Requirements

• Degree / Diploma in Computer Engineering or related discipline

• At least 4-5 years of service delivery experiences

• Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Licence no: 12C6060

Primary Responsibilities

• Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
• Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
• Initiate and maintain effective communication within the guests and other housekeeping departments.
• Maintaining a high standard of customer relations/customer service within the Guest Relations department.

Requirements

• Minimum Diploma in Hospitality
• Minimum 3 years experience in a similar capacity.
• Service Oriented.
• Possess good interpersonal and communication skills.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

Job Description:

• Ensure incoming equipment meet the purchase specifications
• Arrange for protection and maintenance of equipment and system
• Review the commissioning work processes to enhance efficiency and productivity
• Review the commissioning work processes to enhance efficiency and productivity
• Coordinate with all sections for testing / commissioning requirements with different stakeholders and arrange for facilities and instruments for the job

Job Requirement:

• Degree/ Diploma in Naval Architecture/ Civil/ Marine & Offshore/ Mechanical / Electrical / Chemical Engineering / Certificate of Competency (Marine Engineer Officer) Class 1 (Motorship), or its equivalent
• At least 4 years of relevant experience for Engineer position, and 6 years of relevant experience for Senior Engineer position
• At least 4 years of relevant experience for Engineer position, and 6 years of relevant experience for Senior Engineer position.

Working hours & locations:

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon to Thurs: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte Ltd and our group of companies, shall be used for the purposes of evaluation and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job description:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill
2. Troubleshooting and Analysis Skill
3. Manage a team of > 5 people before

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224