About Us
As part of the prestigious Ozhean Group, our premium aesthetic clinic in Singapore specializes in upscale skincare treatments and transformative beauty services. We are seeking a motivated and experienced Customer Service cum Telesales Lead to elevate our client experience and train our customer service team to reflect the premium standard of our brand.

Responsibilities

• Manage and lead the customer service team to ensure consistent, high-quality client interactions.
• Conduct teleconsultations with potential clients and provide follow-up service calls post-treatment.
• Train and develop junior team members in customer service and telesales best practices.
• Oversee reception duties, including greeting clients, managing check-ins, scheduling appointments, and handling payments.
• Coordinate responses to inquiries from social media, Google, and our website.
• Collect and analyze customer feedback, reporting to management with actionable insights.
• Maintain a clean, organized, and professional reception area.

Requirements

• Minimum of a Diploma, with 5+ years of customer service experience and 2+ years in a leadership role.
• Proven telesales experience, ideally within the beauty or aesthetics industry.
• Professional presentation and strong communication skills.
• High attention to detail and commitment to delivering a premium customer experience.
• People-oriented team player, adaptable to a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook.

Working Hours

• Mondays to Fridays: 10:30 am – 7:30 pm
  Tuesday 10:30 am - 6:30 pm
• Saturdays: 9:30 am – 3:30 pm

Benefits

• Competitive remuneration package with group incentives and comissions.
• Training in premium aesthetic treatments and client relations.

To apply, please send your resume or to Jimmy (Business Director) at 90666136. (Only Singaporeans and PRs)

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Full Stack (C#, Javascript)/ Team Lead (Satellite)

Team Lead - Software (Satellite) is responsible for driving the design and architecture of satellite ground control and antenna management software systems. The incumbent is required to lead the software team in implementing design, testing, verification, and validation of all software components. Implementation of cybersecurity measures for software applications and planning for software maintenance, training, and consultancy to users on the deployed software is required.

Job Responsibilities

• To lead the software team in implementing design, testing, verification, and validation of all software components.
• Implementation of CyberSecurity Measures for Software Maintenance and provide consultancy.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Having good experience in handling the design and architecture of satellite ground control and antenna management software systems.
• Strong in developing Full stack applications using C# and Javascript.
• Demonstrated experience in implementing cybersecurity measures for software applications.
• Good experience as a Team Lead in leading the software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• At least 8 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C# and Javascript.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Knowledge in Computer Engineering or related field.
• Possess agile software development lifecycles experience
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

As the engineering organization matures, the infrastructure teams are the key to Airwallex's ability to build a globally distributed platform, increase engineer productivity and ensure effective use of resources. Our teams work to provide the best possible experience for our developers and customers while providing a safe and secure environment to ensure that our financial solutions are always available.

What you’ll do

The Data Infrastructure team is tasked with providing our data engineering and analytics teams with the right tools. You will be responsible for developing and maintaining the data infrastructure, incorporating technologies such as Kafka, Flink, and Spark. Additionally, you will create and enhance tooling and platforms to empower the engineering team with improved self-service capabilities.

This role is based in Singapore.

Responsibilities:

• Provide technical leadership and direction to a team of engineers based in Singapore.
• Design and implement a robust and scalable data infrastructure tailored to meet different needs of the engineering team.
• Design and develop scalable software applications or systems that provide good self-service capabilities and ensure robust architecture and maintainability.
• Conduct comprehensive testing and quality assurance to identify and rectify errors, ensuring the software aligns with quality standards and functions effectively.
• Perform ongoing maintenance and troubleshooting for deployed software, implementing updates and enhancements to improve functionality and address evolving needs.
• Collaborate effectively with cross-functional teams to ensure project alignment and timely delivery.
• Engage in continuous learning to stay abreast of emerging technologies, programming languages, and development methodologies, enhancing the quality and efficiency of software solutions.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 8+ years of engineering experience.
• Previous experience in leading and mentoring a team of engineers.
• Bachelor degree or above in computer science or engineering related majors.
• Extensive understanding of software development lifecycle, with experience in building frameworks or tools for various stages.
• Demonstrated expertise in Kubernetes, Terraform, and GitOps
• Hands-on experience with at least one programming language.
• Commitment to best practices in engineering, security, and design.

Preferred qualifications:

• Data streaming engineering experience.
• Prior experience working with data streaming platforms such as Kafka.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Location: Sim Drive
Salary: $2500-$3300
Japanese MNC
Mon to Fri 9am to 6pm

No experience welcome/Entry level

Job Description

• Receive orders from Customers, create sales orders and shop orders.
• Provide customer support and management of customer order schedule.
• Co-ordinate with Program Management team in providing quotes to customers.
• Consult with Manufacturing Department regarding equipment, manpower, and workload. Participate in meetings to discuss control problems.
• Ensure strategic development and implementation of long-term contracts with supply base.
• Manage and oversee inventories in our warehouse and at customer sites for those 'Kanban' part numbers
• Receive, interpret, discuss, and edit customer and sales orders. Respond to customer inquiries such as product selection and requests for prices and quotations.
• Issue PO to suppliers based on actual order & forecast and expedite for material as required
• Negotiate with suppliers to support cost reduction and Lead time reduction
• Perform other duties as requested by management.

Requirements

• Expediting skills
• Working knowledge of Microsoft Office applications required.
• Working knowledge of ERP database and access database required

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Benefits:

· Salary from $3000 - $4500

· Better Career Growth (Variable Bonus & AWS)

· 5 Working Days (Monday – Friday)

· East Area

Job Scope:

· Oversee and coordinate the transfer of semiconductor projects from Japan HQ to the ASEAN region

· Conduct demand planning for semiconductor products based on customer requirements and forecasts

· Provide accurate and timely reporting of actual and forecasted numbers to suppliers and Japan HQ

· Collaborate closely with Sales and Customer Service departments for delivery coordination

· Maintain and manage inventory levels for semiconductor products optimally

· Develop a strong understanding of customer products and the semiconductor supply chain process

Job Requirements:

· A minimum of 3 years' experience in customer service, procurement, or material planning within the electronics or semiconductor sectors.

· Coordinate with Japan HQ staff, requiring Japanese language proficiency of N2 or higher.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

CATEGORY LEAD (Victoria’s Secret Full Assortment)

The Category Lead drives sales growth as the leader of customer experience on the sales floor and through growing and developing the selling and sales and support generalist team to deliver individual and team success.

Key Responsibilities:

• Leads the sales floor and drives store results through the selling and sales and support generalist team
• Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absence of) with Senior Store Manager or Customer Experience Manager
• Develops and executes short and long term strategies to drive store sales
• Role models, coaches and develops best-in-class selling behaviours
• Leads and inspires associates to unlock individual potential for extraordinary selling results
• Develops associates’ product knowledge which in turn, enables high performance selling
• Responsible for talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
• Leads direct reports to maintain merchandise presentation standards while selling

Requirements

• Minimum Diploma in Retail Management
• Minimum 3 years’ experience in a retail managerial role in Luxury Retail
• Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Strong attention to detail, even while multi-tasking
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Must be proficient in MS Office & email
• High degree of emotional intelligence and multi-cultural sensitivity
• Must be comfortable to work in the Store and on shift work basis and weekends.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary:

As a Butler, you will play a pivotal role in ensuring our guests receive the highest level of personalized service. Your responsibilities will span across Front Office, Concierge, and traditional Butler duties, including welcoming guests, managing check-ins and check-outs, offering expert local recommendations, arranging transportation and reservations, and attending to guests' personal needs. You will be the face of Resort World Sentosa, embodying our commitment to luxury and attention to detail.

Key Responsibilities:

• Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
• Handle guest inquiries, reservations, and room assignments.
• Manage cashiering tasks and maintain accurate records of guest transactions.
• Provide guests with information about local attractions, restaurants, and transportation options.
• Arrange transportation, tours, restaurant reservations, and other guest requests.
• Assist with luggage handling and coordinate guest arrivals and departures.
• Welcome guests upon arrival and provide a detailed orientation of their suite and hotel facilities.
• Manage VIP and special guest requests with meticulous attention to detail.
• Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.
• Coordinate with other departments to ensure seamless service delivery.
• Ensure accurate records of guest preferences and special requests.
• Perform all other related duties when assigned by Management.
• Always maintains the integrity and confidentiality of guest information.

Qualifications:

• Minimum GCE O Level.
• A Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
• Flexibility to work various shifts.
• A valid driving license is considered an advantage.
• Proficient in computer and property management systems

Duties & Responsibilities:

Principal

• Occasionally establishes and prepares basis of design and/or estimation and design philosophy and requirements prior to execution of electrical detailed engineering works.
• Occasionally performs electrical system studies including value engineering to determine most cost-effective design but still conforms to Client requirements.
• Normally prepares key electrical engineering documents like Key Single Line Diagrams, Conceptual Layouts, Substation Layouts and, system diagrams for Fire Alarm and Communication Systems in accordance with Client and Project requirements to facilitate the execution of electrical detailed engineering works.
• Normally prepares specifications, data sheets, requisitions, technical evaluation reports and vendor data review of major substation electrical equipment in accordance with Client and project requirements and applicable codes and standards.
• Normally establishes estimation basis and prepares technical proposals for proposal projects in accordance with Client requirements and acceptable estimation and engineering practices.
• Normally coordinates with other discipline, vendors and/or sub-contractors to ensure conformity with project and Client requirements.
• Normally acts as KP of medium to large sized standard projects, exceeding 5,000 electrical engineering manhours.
• Perform discipline project control (schedule, BM/BQ & manhour) when assigned as Project Lead Engineer.
• Assists in implementation of Department training programs by functioning as a “trainer” or "mentor".
• Supports major phase of construction work, can assume responsibility as the Electrical Site Superintendent, Electrical QA/QC in charge, and Lead Field Engineer.
• Acts as the home base Lead Support Engineer when the major phase of the project has been shifted to site, such as purchasing of additional major equipment / material, coordinate / expedite vendors for the immediate supply of material exceptions, resolving major engineering conflicts within the approved specifications.
• Participates in site survey/ investigation of existing facilities to clarify feasibility of the design
• Participate in factory acceptance tests of electrical equipment to confirm suitability of equipment and ensure that the equipment is manufactured according to the agreed specifications.
• Performs other functions that may be assigned by superiors.

Competencies / Preferred Skills:

• Proficient in Microsoft Office Skills, AutoCAD and/or Microstation and common electrical calculation software.
• Familiar with local and international electrical codes, standards and regulations.
• Proficient in the design of electrical systems for oil/petroleum/industrial infrastructure industries.
• Familiar with ETAP and e-DPP software.
• Proficient in substation energization work.

Education Qualifications and other Requirements:

• Bachelor’s degree in Electrical Engineering.
• 15 years and above experience in electrical detailed engineering works of Oil & Gas, petrochemical and other related industrial plants, including five (5) or more years in frontend engineering and proposal / estimation works and additional five (5) or more years infield engineering works.

Astek has an opening for the role of Network Operation Lead.

In this role, you will be overseeing the network operations/ops, as well as being involved in the technical aspects.

We are looking for someone who are efficient both technically and operationally. You must have experience managing a team and doing Network Ops.

Responsibilities:

• Oversee network infrastructure across Asia, ensuring its design, security, optimization, and reliability.
• Develop and implement network security strategies in collaboration with security teams to protect critical assets.
• Manage network inventories, ensuring the readiness and maintenance of critical equipment.
• Maintain detailed network documentation, change management procedures, and disaster recovery plans.
• Lead network troubleshooting efforts, mentoring peers, and conducting root cause analysis of complex issues.
• Architect and oversee deployment of enterprise-level network devices, including firewalls, switches, and wireless access points.
• Serve as the network point of contact for shared offices or new entities joining shared office spaces.
• Analyze network traffic and performance to identify and address bottlenecks or security risks.
• Manage on-site operations at the Singapore Telco Node on behalf of the central team.
• Lead network-related projects for the Singapore Telco Node, working with vendors and central teams for successful implementation.
• Ensure regional adherence to central network standards.
• Identify and escalate any new network topics or deviations from standards to the central team.
• Oversee troubleshooting efforts across multiple telco nodes, with a focus on Singapore but potentially extending to other regions.

Requirements:

• Strong communication and collaboration skills, capable of engaging with both technical and non-technical audiences.
• 10+ years of network administration experience, with leadership or mentorship responsibilities.
• Expert knowledge of network protocols (TCP/IP, BGP, OSPF), network security, and firewall technologies (e.g., Cisco, Huawei, Meraki MX/MS, FortiGate, Palo Alto Networks).
• Excellent troubleshooting and analytical abilities to resolve complex network issues quickly.
• Experience in a multinational environment, working with diverse teams across various functions.
• Customer-focused with a problem-solving mindset, dedicated to continuous service improvement.
• Skilled in managing multiple projects, prioritizing tasks, and delivering results in a fast-paced setting.
• Capable of leading high-priority network incidents (P1/P2) to resolution.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

JOB DESCRIPTION

• Define key metrics for governance to ensure compliance with data-related policies, standards, roles, and responsibilities
• Drive Data Governance and Management on an on-going basis through being the chair to the Data Governance Council
• Responsible for defining data policies and standards, managing stakeholder communication and progress reporting to leadership and executives
• Manage and coordinate all key issues and escalations around data governance
• Work closely with Data BP's s to build their engagement and stewardship of data assets
• Collaborate with our Cybersecurity and technology operations teams to implement data governance standards and best practices to improve the quality of data
• Leverage deep experience in the implementation of data governance solutions in such areas as: data quality, data lineage, data glossary, data security management, metadata management, and advanced data analysis solutions
• Write data governance policies, oversee the adoption of data governance efforts, and partner with the legal and information security teams to fulfill Keppel's commitments related to reducing Data Management risks

JOB REQUIREMENTS

• An excellent communicator who can drive the process to govern data at enterprise scale as the role requires close collaboration with senior-level executives (members of DG Councils/C-Suite), business data owners, and stewards
• At least 10+ years of experience in a leadership role related to data
• At least 5 years of experience either in leading a data governance function or being part of a team that managed large-scale data governance initiatives; with expertise in data governance, data quality industry best practices and framework

IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Be a Part of Something BIG!

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

Apply now, and ignite our digital future together.

Make an Impact by

• Manage Vendor Solutions, review and bridge the gaps.
• Incorporates the end-to-end deliverables of the Service Contract to your assigned clients
• Client engagement with customers, managing external and internal stakeholders’ expectations and deliverables outcome.
• Growth of the account and looking into delivering excellent Customer Engagement experience. Adopt industry best practices and ensure that the right tools, techniques, methodologies, and systems to deliver the services that meet international standards.
• Lead both the Service and Technical delivery team in day-to-day TS executional matters, and ensure services are delivered with pride, and sustainable model. The delivery includes leading teams on delivery excellence and driving towards completion of projects against planned milestones and timeline.
• Service recovery and improvement if there are gaps and escalations; and enhancing the service values to the customer.
• Engage and manage 3rd party partners, to align their delivery competency and capabilities with client’s service contract to our customers. You are also expected to make tactical plans on a year on year for core each identified technologies appropriate for account/sectors, to ensure year on year performance excellence and relevance to market situation. A portfolio to assigned accounts, subjective to the size and scale of the service contract.
• Develop Avaya IVR application using Orchestration Designer/Tethefi IW (Interaction Workflow)
• Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.
• Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application Servers.Prepare Callflow, Functional Specification/Technical Design Documents
• Manage major incidents and act as an escalation point to ensure timely resolution of within expectations and SLAs.
• Provides leadership in responding and resolving major incidents that impact business- critical services, applications, and infrastructure Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with a focus on impact mitigation and service restoration
• Work closely with SMEs to quickly identify customer impact (who, how, when)
• Conducts escalation to service teams, senior management, and leaders to ensure appropriate awareness, engagement, and focus
• Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident lifecycle.
• Work on various shifts which will cover a ‘follow the sun’ support model across Global centers.
• Act as ‘One Voice’ of Technology during Major Incidents providing accurate, concise information and where needed, handling conversations at the senior stakeholder level.
• Where necessary create exec summaries of major incidents and present to senior stakeholders (CIO and COO level)
• Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and Documents pertinent information relating to Incidents that aids process improvement, identifies deviations, and enables the creation of an Incident Knowledge Base
• Effectively manage 3rd party, suppliers, and vendors ensuring the support and commitment is carried out for major incidents and where needed, escalate to senior management.
• Conduct Post Incident Reviews by ensuring the right level of attendance by key team members and having a clear disciplined model that is followed.
• Ensure that all IT teams (internal and external) follow the incident management process for every incident.
• Develop and maintain relationships with senior stakeholders across Technology and the Business to instill confidence and trust in managing critical situations.
• Lead and drive Hyper Care models where needed so that we offer the best service to our customers following the launch and delivery of new products and features.
• Produce high-quality incident reports that have a clear meaningful view of the event along with the business impact, next steps, and improvements.
• Produce weekly, monthly and ad-hoc reports where required and tailor them to the relevant audience.
• Attend monthly service reviews with customers, vendors, suppliers, and 3rd parties contributing to the review of incidents, service levels and improvements.
• Collates and analyses incident-based data for team metrics and KPIs
• Coach and mentor the delivery teams, either under direct or indirect management (e.g. 3rd party partners or contractors). This include thought leadership, and people management skills for various team under his service portfolios.
• Coach the Team members to develop Individual Development Plan and proper career path planning. Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members.

Skills for Success

• Degree in any discipline preferably related to Information Technology Infrastructure.
• Min 10 years’ experience in managing the Call Centre systems such as CRM and OSS systems.
• Must have hands on experience in designing the call centre systems and the OSS systems.
• Min 15 years in the ICT industry with proven delivery experience in a sizable contract or organization
• Deep experience in IT services contract and complex implementation projects in both legacy and cloud managed service environment
• Experience in coaching and recovering trouble projects
• Good understanding of both business and delivery risks, especially in client work and delivery
• Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
• Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant.
• Able to develop high-quality presentations by synthesizing key information, financial data, market data and other relevant information

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Responsibilities

• The System Application Lead is responsible for overseeing the design, implementation, and support of critical business applications.

• This role ensures the seamless operation of enterprise systems, manages a team of application specialists, and collaborates closely with business units and IT teams to ensure that system applications align with business goals.

Requirements

• Degree / Diploma in Computer Engineering or related discipline

• At least 4-5 years of service delivery experiences

• Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Licence no: 12C6060

Primary Responsibilities

• Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
• Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
• Initiate and maintain effective communication within the guests and other housekeeping departments.
• Maintaining a high standard of customer relations/customer service within the Guest Relations department.

Requirements

• Minimum Diploma in Hospitality
• Minimum 3 years experience in a similar capacity.
• Service Oriented.
• Possess good interpersonal and communication skills.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.