Deskside Support Engineer [Inventory management, Software, Hardware] - TRAN
3 days ago
Job Responsibilities:
Offer technical support and assistance for incoming queries and issues related to desktop support, mobile device management, ..
Job Responsibilities:
- Offer technical support and assistance for incoming queries and issues related to desktop support, mobile device management, and video conferencing.
- Install and configure new IT equipment, conduct PC refreshes, set up new hire equipment, manage PC relocations, and handle the retirement and collection of devices due for decommissioning.
- Ensure proper drive wiping, maintaining chain of custody, and managing inventory.
- Resolve incidents and perform software and hardware upgrades.
- Install new hardware for clients, including monitors, docking stations, and keyboards.
- Accurately record, update, and document requests through the IT service desk system.
- Maintain professionalism while addressing service delivery and client issues in a timely manner.
- Evaluate customer-reported issues and determine the most effective solution.
- Identify and promptly escalate business and technical challenges as necessary.
Requirements:
- Minimum Diploma or Degree in Computer Science/Information Technology, or a related field.
- 2-3 years of deskside support experience
- Capable of working independently with minimal supervision.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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