Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Duties:

• Design, develop, and implement secure system architectures.
• Embed security principles into the design of system architectures to mitigate the risks posed by new technologies and business practices.
• Design artefacts, spanning design, development, and implementation, into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture.
• Perform routine activities related to the periodic review and audit activities of infrastructure security systems and maintains documentation of security standards and procedures.

Job Requirements:

• Proven experience as a Unix Administrator with a focus on AIX and Red Hat Linux administration.
• Proficiency in scripting languages such as Ansible and shell scripting for automation and system management tasks.
• Experience with middleware platforms such as IBM WAS, JBoss, and MQ is highly desirable.
• Sound knowledge of configuration management and automation tools.
• Familiarity with system monitoring tools and techniques.
• Strong problem-solving skills and the ability to work independently or in a team.
• Excellent communication and interpersonal abilities.
• Relevant certifications such as Red Hat Certified Engineer (RHCE) or IBM Certified System Administrator - AIX.
• Experience with cloud platforms and containerization technologies is a plus.

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 3-4 years’ experience

Key Job Duties:

• Design, develop, and implement secure system architectures.

• Embed security principles into the design of system architectures to mitigate the risks posed by new technologies and business practices.

• Design artefacts, spanning design, development, and implementation, into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture.

• Perform routine activities related to the periodic review and audit activities of infrastructure security systems and maintains documentation of security standards and procedures.

Job Requirements:

· Proven experience as a Windows Administrator or similar role.

· In-depth knowledge of Windows Server operating systems and Active Directory services.

· Proficiency in scripting languages such as PowerShell, VBScript, or batch scripting.

· Experience with VMWare and VDI Horizon for virtualization and desktop infrastructure management.

· Familiarity with AWS for cloud infrastructure management and security compliance.

· Familiarity with system monitoring tools and techniques.

· Strong problem-solving skills and the ability to work independently or in a team.

· Excellent communication and interpersonal abilities.

· Relevant certifications such as MCSE, MCSA, or CompTIA Server+.

· Experience with cloud platforms such as Azure or AWS.

Roles & Responsibilities

1. Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.

2. Support OEM partners, and End Users internal service as defined under warranty and service support agreements.

3. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).

4. Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.

5. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.

6. Assist in new equipment integration, “add-ons,” and upgrades.

7. Provide feedback to the headquarters based on experience gained with customers.

Requirements

1. Bachelor’s degree related to Semiconductor / Engineering industry.

2. Prior experience in semiconductor industry would be an advantage.

3. Good communication skills, team player, service orientate.

4. Able to accept work shift and oversea support if need.

5. Proficient in English.

6. Fresh graduates are welcome

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Minimum 4 years of work experience in IT, IS, Cybersecurity related field preferred. Candidates without relevant work experience may be considered to start as an Associate Engineer.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interests in hands-on deployment and able to troubleshoot a variety of technologies, network and system problem, for example, routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, common protocols like LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH etc.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Those who certified in Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP might be considered first.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Being a specialist in the areas of Operational Technology Cyber Security, including Risk Assessment, Vulnerability Assessment and Penetration Testing for Instrumentation & Control Systems;

• Perform technical reviews of cybersecurity solutions, servers, network devices (SCADA, DCS and PLC system and applications)
• Design and execute project by providing technical support, site installation, integration, testing and documentation
• Provide site support in FAT & SAT at clients' location
• Provide technical advice on solution alternatives, corresponding risks and implications
• Keep abreast of new developments in cybersecurity practices and technologies, as well as emerging threats and vulnerabilities

Requirements

• Bachelor’s Degree in Computing, Engineering, Information Security, Cyber Security or equivalent
• Minimum 2 years' of relevant experience
• Strong project management and communication skills (written and spoken)
• Knowledge of risk assessment tools, technologies and methods for IT/OT security
• Possess information security certifications or related security product certifications such as CISSP, CISA, CEH, CCNA
• Those familiar with ISA/IEC62443, NIST standards will have added advantage
• Candidates should have passion for OT security, is self-driven and independent
• When necessary, willing to go to critical infrastructure sites such as water treatment plant, power plant, manufacturing plant etc.

Responsiblities:

• To handle outdoor sales activities including attend site visits, sales meetings and provide technical advice.
• Review of customer requirements and establishment of relevant quote to customers.
• Proactively explore business opportunities and expand market share to increase customer base in order to achieve optimal sales target
• Develop sales strategies to upkeep and enhance business relationships with existing and new customers.
• Provide Engineering / Technical support to customers.
• Pre-sales preparation and conduct after-sales service through follow-up
• Meet and manage sales targets and enhance revenue growth

Requirements:

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Marine), Engineering (Petroleum/Oil/Gas) or equivalent.
• Required language(s): English, Chinese (to liaise with customers in China);
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft Office, AutoCAD, Time Management
• Preferably Junior Executive specialized in Sales - Engineering/Technical/IT or equivalent.
• Sales and customer driven with strong selling, presentation and negotiation skills
• Self-driven, results oriented and able to work under pressure
• Good interpersonal and communication skills
• Strong desire to excel in sales
• Willing to travel
• Possess a valid Class 3 driving license (preferably own car)

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Minimum 2 years of work experience in IT, IS, Cybersecurity related field preferred. Candidates without relevant work experience may be considered to start as an Associate Engineer.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interests in hands-on deployment and able to troubleshoot a variety of technologies, network and system problem, for example, routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, common protocols like LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH etc.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Those who certified in Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP might be considered first.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Key Responsibilities

• To work as part of a project team to support control system projects;
• To generate and manage engineering documents, drawings and specifications from vendors/customers;
• To monitor project resources, budget, schedule, scope of work and adhere to milestones;
• To provide engineering support to project team and customers, including field work as and when required;
• To conduct project procurement and vendor management;
• To provide support throughout project life cycle: sales, planning, design, integration and commissioning.
• To provide after sales service support to end-users;
• To work as part of a service team to attend to site service call/contract, on-site trouble-shooting activities, etc.;
• To fulfill any other duties as and when assigned by management

Responsibilities

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering; Experience in Marine Safety / Refinery / Petrochemical Industry preferred.
• Entry level will be considered. Salary will commensurate in accordance to experience
• Good command of English and computer literacy;
• Strong customer relations skills, good team player and excellent communication skills;
• Knowledge with MS Office, AutoCad 2017 and above preferred;
• Experience in Programming Logic Controllers (PLC), Instrumentation and Control Systems design is an added advantage.
• Experience and knowledge in Fire and Gas Detectors and System is an added advantage.
• Must be able to withstand work pressure and customer's demand.
• Must be highly independent and resourceful.
• Must possess integrity and drive.
• Possess a valid class 3 driving licence is an added advantage

Join our team of Design Engineer for a rewarding career in designing our product for some of the world’s most advanced semiconductor customers. This position requires the incumbent to support all phases of design project according to the product test specifications. Working with the team, the Design Engineer will gain knowledge of the latest technology and the opportunity to work on newly developed products.

He/ She possesses mastery of design fundamentals and technical skills to execute design concepts required for EQT product. He/ She is able to work on multiple projects concurrently and deliver on expectations within tight deadlines. He/ She provides engineering support in resolving production challenges including quality, on-time delivery and technical challenges to achieve total customer satisfaction.

Responsibilities

• Perform 3D Modelling / 2D Drafting / Thermal & Flow Stimulation using computer-aided design software (Solidworks, 3D CAD tools, etc.).
• Understand the project and task scope assigned and work accordingly to complete the project within the deadline.
• Must ensure that the final designed product quality and deliverables meet the required specifications and standards.
• Monitor and achieve departmental and individual Key Performance Indicators (KPIs) targets related to project delivery, quality, and productivity.
• Collaborate with Assistant Manager/ Staff Engineer/ Senior Engineer to ensure daily engineering tasks are well-controlled, monitored, and on track.

Requirements

• Studies in any Engineering Discipline (Mechanical, Mechatronic, E&E, Precision Engineering)
• Min 1 - 3 years of Product Design competence, good troubleshooting capability.
• Proficient in Solidworks, GD&T or any 3D CAD Tools. Knowledge of Flow & Thermal Simulation is an added advantage.
• Well versed in Microsoft Office. Knowledge of GSS & PDM system is advantageous.
• Possess knowledge in semiconductor testing environment.
• A positive learner, meticulous worker and a team player.

Job Highlights:

• Monday – Friday: 8.30am to 5.30pm
• Walking distance from Ubi MRT station

Job Description

• In charges of Structural inspection and liaise with Resident Engineer,Resident Technical Officer and Subcontractores.
• Check through drawings and submit RFIS toconsultants.
• Prepare reports and material tests.
• Liaise with subcontractors,surveyors,and project site to make sure that project is carried out in time and smoothly.
• Arrange inspections with Resident Engineer/Resident Technicl officer.

Job Requirements

• Bachelor's degree in engineering (Civil) or equivalent
• Minimun 8 years of working experience in construction/MRT is preferred.

Please send your resume to [email protected]

• Friendly and bonding environment
• Career Opportunity
• Working Hours: Mon to Fri (9am to 6pm), Alternate Saturday (9am to 1pm)

Responsibilities

• Handle project planning, scheduling, monitoring and updating to meet project completion targets
• Managing project timelines and budgets, coordinating with contractors and subcontractors, and overseeing the installation
• Conducting site visits and inspections to ensure that work is being completed according to specifications and quality standards
• Providing technical support and troubleshooting assistance to clients and project teams, and resolve any issues that arise during the project lifecycle
• Liaise with internal and external parties for project management
• Assist in providing monthly forecast for assigned and prospected clients and sales number
• Assist in project executions, ensuring safety, quality and on-time delivery
• Follow up closely on invoices after rendering services
• Any other duties as assigned and compliance to ISO / OSHA standards

Requirement

• Degree or Diploma holder in Mechanical Engineering or equivalent
• Minimum of 2 years experience in ACMV works
• Proficient in Microsoft Office, AutoCAD
• Independent, diligent, highly motivated with excellent team spirit and cope in a fast-paced environment

-Experience in Electronic repair and maintanance works

-To work closely with the client to identify opportunities to improve the facilities and generate additional revenue by securing additional works

-To obtain quotation from sub contractor and process and purchase order for all repair works and work with all sub contractor to perform repair works to maintain the facilities within the improving expectations of the client

-Ability to work as a group and individual with effective organizational and follow up skills.

-Flexibility and willing to multi-task.

-Able to commit overtime as required.