• Design and develop control strategies for building automation systems for M&E/ACMV systems.
• Create design and draft system control logic and drawings to fulfil project requirements.
• Collaborate with mechanical design and project engineers for the design solutions and solve engineering problems
• Address issues from customer and operations team feedback to improve the performance of the electrical and controls system.
• Communicate with clients on components selection and quotation to develop project costing

Requirements:

• Degree in Electrical/Controls/Electronics Engineering or equivalent.
• At least 2 years of ACMV Design/Control experience
• Able to prioritize and work independently to meet deadlines.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

CONTEXT

Implementation of the Vallourec Internal Control Approach and Project with a focus on anti corruption controls

MAIN MISSION AND ACTIVITIES

The Internal Controller is in charge the South East Asia entities (VAPC, PTCT and its subsidiaries, VAM Far East, Serimax) and of supervising entities in China.

The SEA Internal Control Manager will be in charge of:

• the controls to be implemented and carried out by “level 1” (operations) in a way that is documented and sufficient to mitigate the risks;
• the implementation of the controls
• some “level 2” controls, where needed (“level 2” controls’s goal it to permanently monitor the quality of the “level 1” controls through periodic controls​).
• the implementation of new procedures and updates, new tools (ERP, treasury..)
• trainings when and where needed
• the implementation of new procedures and updates, new business tools (ERP, treasury..)
• and advising on Internal Control action plan design
• IC action plan implementation progress
• with Internal Audit : is in charge of monitoring implementation of IA action plans
• reports to IC central all significant issues which may be identified during the course of his reviews, reports to central on action plans completion progress
• with local management to ensure IC awareness
• He/She will be also in charge of self-assessment campaigns in SEA. It includes a synthesis of answers to be presented to EH’s managers and to Corporate Internal control.

REPORTING:

Hierarchical to: Group Internal Director

TEAM

No direct team to manage.

SPECIFIC REQUIREMENTS

• position reporting directly to Corporate
• allowing diversified contacts throughout the Group (worldwide, at all levels, with senior management as well as in mills and finance teams) and daily works with SSC teams.
• to communicate and coordinate with all VLR business lines/departments involved.

TRAVELLING

Regular travels throughout South East Asia (Indonesia/ Singapore)

REQUIRED EXPERIENCE

Skills: he/she must have:

• SAP knowledge
• Communication skills
• Autonomy
• Rigor
• Dynamic mindset and “agile”

Experience:

• Previous experience (s) in internal control design and monitoring
• Experience as an internal auditor is considered

EDUCATION:

Master level

LINGUISTIC KNOWLEDGE

• English (fluent in writing and oral) is a must
• Bahasa
• Mandarin

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

This position involves working on a project related to climbing robots and their application for port operations. The objective of this position includes developing a climbing robot control system and designing the corresponding hardware, to control a climbing robot can climb on the containers and function as a lashing bar. The role involves the opportunity to work with the research team within National University of Singapore in which the team leaders are from the Department of Mechanical Engineering, alongside Specialists from a high technology company. The successful candidate will be self-motivated with an outstanding track record in robotics, control, computer science, or related disciplines. The main research tasks for the project include but will not be limited to:

• Designing and developing electronics hardware for an articulated vertical climbing robot.

• Implementing the control system on hardware and conducting tests in real-world outdoor environments

Qualifications

• Good coding skills in C/C++

• Experience with hardware and electronics/circuit design

• Experience with embedded system (Arduino, STM32, etc.)

• Literature review/summarizing skills

• Good writing/spoken communication skills

• Responsible for developing and revising the Internal Control Program for security trade control.
• Handling contract matters, including contract review and management.
• Overseeing compliance issues like data privacy, anti-bribery, and anti-trust.

Requirements:

• Diploma and above.
• At least 3 years of experience in trade compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. By blending modern analytics capabilities with business strategy, you will help influence the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

The CO+I Supply Chain Quality team is seeking an energetic and innovative Electrical Supplier Quality Engineer with a passion for problem solving, process improvements, helping others, technology, and manufacturing operations. You would join a team that works to ensure the delivery of high-quality, compliant equipment through active collaboration with suppliers at their factory and quality engineers across regions.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our Data Center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Come help us build the best Cloud on the planet!

Responsibilities

• Drives electrical equipment supplier quality improvement initiatives, supports supplier selection for the region and conducts supplier audits.
• Leads part qualification processes through implementation of product quality plans, equipment inspections, factory witness testing, and manufacturing process qualifications.
• Assesses equipment quality and manufacturing processes to ensure suppliers meet Microsoft capabilities and requirements, address non-conformances, mitigate escaping defects that may impact sites, and develop critical supplier engagement strategies to proactively address gaps.
• Performs root cause analysis of equipment failures. Provides technical support and guidance for improving equipment reliability.
• Partners with supply chain, engineering, construction, and vendors to identify equipment quality performance gaps, testing protocols, and implement corrective actions at suppliers.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Supply Chain/Operations Management, or related field OR equivalent experience.

Basic Qualifications:

• 5+ years of experience in Quality, Manufacturing, process improvement or related experience in electrical system equipment such as LV/MV, PDUs, Transformers, UPS, etc.
• Technical knowledge, ideally with experience in multiple sectors and industries
• Experience with data center operations, EPC, or mission critical equipment
• Experience with manufacturing environments, technical specifications

Preferred Qualifications:

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain/Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) internship experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience or
• Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field or equivalent experience
• Lean 6 Sigma Greenbelt/Gemba experience.
• ASQ Certification.
• Supplier Quality experience.

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Responsibilities:

• Perform audit procedures during the audit fieldwork under senior guidance.
• Perform analytical review procedures and other substantive audit procedures for clients both based locally and overseas in various industries under supervision.
• Establish good working relationships with clients and engagement team members.
• Handle any other job tasks assigned from time to time.

Job Requirements:

• Degree or professional accounting qualifications recognised by ISCA.
• At least 2 years working experience in audit firm.
• Proficient in computer skills & Ms Office.
• Team player with strong analytical, follow-up skills and time management skills.
• Good communication and interpersonal skills.
• Ability to work within tight timeline and in a fast-paced environment.

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our Tax Services helps businesses and individuals to achieve their tax objectives in today’s global landscape with the experience and foresight to make the best strategic decisions. As one of the largest tax practices in Singapore, we are a trusted advisor to clients and foster a collaborative relationship, powered by the latest technology and data-driven insights to make decisions in tax strategy, planning and compliance.

How will you value-add?

As a manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Provide sound advice to Tax/Advisory professionals, seeking Risk Management input for a variety of tax/advisory engagement related queries
• Develop and/or update solutions to common queries, including relevant practice aids and templates
• Assist engagement teams in their negotiations with external clients on contracts and terms of business
• Providing support, education and training to staff to build risk awareness within the organization
• Where appropriate, the manager will also be offered opportunities to work with other Lines of Service teams

About you

• Must have at least 2 years of relevant experience in a managerial role, preferably in risk management and legal
• Legal background with contract negotiations preferred, experience in technology related contracting will be beneficial
• Has good project management skills
• Possesses a high level of accuracy and attention to detail
• Has strong analytical & problem-solving skills and enjoy reviewing contracts
• Enjoy meeting people and has the confidence and maturity to deal with all levels of staff
• Has the willingness to learn and deliver timely and quality results to internal clients
• Good team player

*Only shortlisted candidates will be notified due to the high number of applicants for this role.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the team

The mission of the Data Business Partner (BP) Quality Assurance Team is to build a highly robust(standardized/professional/efficient) data quality system, ensuring the better delivery of data. Our goal is to safeguard the quality of data throughout the entire lifecycle in terms of timeliness, accuracy, and stability, empowering the enterprise's decision-making capabilities, market competitiveness, and operational efficiency. Team members possess rich backgrounds in big data technology and quality experience, along with keen data insight and a forward-looking technological perspective. We look forward to your contribution and joining our team

What you will be doing:

- Responsible for quality assurance work in offline/real-time data warehouses and data engineering, building a quality assurance system.

- Develop comprehensive test plans and testing strategies based on actual business requirements, ensuring data accuracy and maintaining data engineering quality.

- Quickly develop testing tools or platforms based on testing needs to improve business delivery efficiency.

- Able to identify data system risks comprehensively, ensuring data system stability through means such as performance testing and online monitoring.

- In-depth understanding of the business, communicate and collaborate with various roles in data business, create value for the business, and work without boundaries.

- Update software, enhances existing software capabilities and develops and direct software testing and validation procedures.

Minimum Qualifications:

- Bachelor's degree or above in computer science, mathematics, statistics, or related fields.

- At least 3 years of experience in testing development/development work, with a preference for experience in big data testing and data engineering service testing.

- 3 years experience in using one programming language (JAVA/Go/python) for tool development, skilled in using SQL, and preferably with independent experience in platform tool development.

- Familiarity with common big data technologies such as Yarn, Spark, HDFS, understanding of data ETL processes, good literacy and foundation in mathematical analysis

- Strong initiative, sense of responsibility, and ability to work under pressure are required.

Preferred Qualifications:

- 5 years of experience in testing development/development work, with a preference for experience in big data testing and data engineering service testing.

- 5+ years of experience working in a complex, matrixed organization involving cross-functional, and/or cross-business projects

- Experiences in data platform related product development or big data technologies (such as Hadoop, Clickhouse, Flink etc.)

- Sensitivity to data, excellent logical thinking, analytical skills, business understanding, communication skills, and presentation abilities.

- Solid background in statistics, data mining, and modeling are preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Purpose

You will be handling insurance claims assessment under the personal accident and medical plans. You will also be given the opportunity to be part of an exciting team with involvement in service excellence initiatives and projects to improve the claims experience.

The Job

· Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of personal accident and healthclaims within the required service standards and ensure that claims are paid accurately and promptly

· Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements

· Deliver excellent service and enhance customer and distribution channels relationship management

· Attend to claims enquiries escalated from customer touchpoints

· Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices

· Conduct review of pending claim to ensure reserve adequacy and closure of claims in a timely manner

· Any other ad-hoc projects assigned by supervisor

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Diploma, Degree or Professional Insurance Certificate with at least 1 years of relevant personal accident and inpatient claims processing or administrative experience

· Prior experience in nursing will be an added advantage, fresh graduates are welcomed to apply

· Ability to understand policy wordings and explain medical conditions in insurance context

· Strong analytical, written and communication skills

· Customer-centric and meticulous with the ability to work under pressure

· Good interpersonal skills to effectively communicate with all stakeholders

· A team player

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• Conduct quality inspections and analyses on non-conforming (NC) and Return Merchandise Authorization (RMA) materials, and carry out initial investigations into the root cause of NC issues.
• Coordinate with internal and external parties to manage the handling of non-conforming (NC) and Return Merchandise Authorization (RMA) materials.

Requirements:

• Higher NITEC in Electronic/Electrical Engineering or equivalent.
• At least 2 years of handling NC and RMA experience in production/engineering semiconductor test facilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

In this role, you will design, develop and provide support for Point of Sales platform/s for Prudential Singapore to power Sales Process done by life Insurance Distribution channels. This is a hands-on software engineering & software engineering leadership role.

We are looking for an Engineering enthusiast who is passionate around solving business problems through innovation & engineering practices. This role requires the candidate to have depth of knowledge and expertise that can be applied to all aspects of the software development lifecycle, as well as partner continuously with multiple stakeholders regularly to stay focused on common goals.

As part of this dynamic role you will work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Job Description:

• Deliver technical excellence
• Contribute to the translation of business requirements into well-architected software solutions
• Participate and at times facilitate technical discussions with the team
• Adhere and contribute to platform related technical standards and processes
• Develops data integration, migration and deployment strategies
• Deliver applications in accordance to relevant IT policies and procedures
• Adhere to company’s Software Development Life Cycle (SDLC).
• Identify and solve complex problems collaboratively
• Contribute to the technical training & development of the team

Who we are looking for:

Technical Skills:

• Strong background in design/development and support of large web-based systems, complete software product lifecycle exposure
• Strong culture on Software Testing (Unit Test, TDD, BDD)
• 6-8 years of Back End development experience
• Experience and affinity with Agile development methodologies (Scrum, Kanban, XP/eXtreme Programming)
• Complexity estimation / planning poker
• Strong background in design/development of Java/Spring Boot based systems
• Strong understanding of environment management, release management, code versioning, engineering best practices, and deployment methodologies
• Must have Experience with:
  Java 8+
  RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
  TDD/BDD (JUnit, Mockito and cucumber)
  RDBMS, NoSQL
  Event based systems / Development Reactive development / Event Streams
  Code Version Control tools (GIT, bitbucket)
  DevOps (CI/CD, Docker, Kubernetes)
  Cloud platform(Azure,APIM)
  Good understanding of Linux VM

Personal Traits:

• Excellent problem analysis skills. Innovative and creative in developing solutions
• Strong verbal and written communication skills
• Strong emphasis on teamwork and collaboration to deliver business value
• Passionate about delivery of quality software
• Strong sense of drive and commitment
• Strong sense of personal accountability
• Works well in a dynamic environment

Education

• Bachelor’s in computer science, Computer Engineering or equivalent/higher

Language

• Fluent written and spoken English

about the company

Our client is a leading industrial and chemicals company. This reputable and expanding industry leader is now looking for a Control System Engineer.

about the job

• Provide maintenance and engineering support for all process control systems at the plant or at customers’ site
• Provide technical and engineering support for projects and modifications related to control systems
• Perform troubleshooting and programming of the Control System as needed to improve system performance and optimize process operation needs.
• Response to 24-hour emergency call-out and provide night-shift support during plant startup, shutdown when requested by Operation Team.
• Work closely with the Instrument Team to troubleshoot and resolve instrumentation problems.
• Work with the Project Team to develop requirements and/or specifications of control system for projects and modifications; supervise the project works accordingly
• Plan and execute preventive and corrective maintenance works for plant turnaround.
• Perform strategy planning for control system expansion, upgrading and renewal.

job requirement

• Degree/diploma in Electronics/Electrical Engineering
• Experienced with control systems such as Honeywell, Siemens PCS7 and Triconex
• Minimum 5 years working experience in the refinery or petrochemical industry environment.

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Meranti Power Pte. Ltd., a fully owned subsidiary of Energy Market Authority, is establishing a maintenance team to maintain two open cycle gas turbines of our power generation station.

We are inviting applicants for the positions of Technical Officer (Control & Instrumentation) who shall report to the Senior Engineer / Engineer (Control & Instrumentation Maintenance) and be responsible for supporting him in the maintenance of C&I systems of the power station/plants. The Technical Officer shall support C&I team in the following:

Responsibilities:

• Responsible for proper maintenance of gas turbine, generator and auxiliary systems as assigned by Head or Engineers in-charge.
• Perform troubleshooting, predictive, preventive and corrective maintenance to ensure plant equipment and systems run smoothly and efficiently
• Identify, plan and initiate required actions to maintain the power plants for long term reliability and efficient generation output.
• Prepare technical specifications for equipment services, contract labour and ad-hoc maintenance services. Supervise and report performance of contractors to ensure good quality and progress of maintenance works, as well as full compliance with contract specifications.
• Liaise, supervise, and coordinate with contractors and vendors on projects, maintenance, repair, shut down, and overhaul works
• Support operation and maintenance engineers in investigation, analyse and determine the root cause of plant defects and outages.
• Maintain and control all records as required.
• Assist in the preparation, certification and review of all management systems, including ISO 9001, ISO 14001, ISO 18001, ISO 27001, ISO 50001 annually and provide support to the auditing parties wherever necessary, including internal & external auditors, to rectify non compliances and/or to follow up on improvement items identified during audit.
• Maintain and enhance the Control System Network and CyberSecurity of OT system.
• Support engineers in managing maintenance contracts and inspections, testing and commissioning of new equipment.
• Carry out routine and corrective maintenance programme of C&I in-charged equipment.
• Inspection and acceptance of purchased materials and contract spares.
• Reporting unsafe conditions/near miss incidents for rectification
• Monitor ad-hoc plant projects/tasks to ensure on time delivery
• Perform work orders allocated by Department Heads and/or Engineers

Requirements:

• Education in Electronics & Electrical Engineering or related discipline
• Minimum 2 years’ C&I maintenance experience in a power plant or related industry
• Willing to work overtime
• Self-driven with good working attitude and possess keen learning disposition
• Proven attendance record and works well in a team
• Work location is in Jurong Island (Transport to and from Jurong East MRT are provided)

Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”), you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

The Survey Experience Quality Specialist will be responsible for monitoring and ensuring compliance with survey standards and regulations to maintain a high level of quality in survey experiences. This role will involve conducting audits, providing feedback, and implementing improvements to enhance the overall survey process. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for ensuring the best possible experience for survey respondents.

• Understand the Call Centre Systems and it’s concept
• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

· Support the planning, execution and delivery of assurance engagements.

· Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, audit client's engagement history, and planned audit approach.

· Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and communicate them to the assurance team.

Skills and attributes for success

· Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

· Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views

· Demonstrate professionalism and competence in the audit client's environment.

· Strong written and verbal communication skills

· Good project management skills

· Integrity within a professional environment

To qualify for the role you must have

· A degree in Accountancy/ Business related.

· Min 3 year's relevant work experience in the audit field

Ideally, you’ll also have

· Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY is the most globally integrated professional services organization which encompasses a separate business unit dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global market perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services to our clients.

The Extended Assurance (EA) team builds on its expertise in assessing risks and controls of financial institutions, ranging from:

• Governance, Enterprise risk management
• Environmental, Social, Governance (ESG)
• Regulatory compliance (e.g. anti-money laundering, conduct risk etc)
• Business risks (e.g. investment management, credit, payments etc)
• Operational & Technology risk management
• Emerging technology

With this, our EA team provides clients and their key stakeholders the assurance that their governance, control environment, risk management and regulatory compliance are effectively designed and operating effectively. The EA team offers this assurance through a variety of services including controls / regulatory assurance, independent assessments and internal audits.

The opportunity

You will have the opportunity to take on responsibilities that would allow you to develop a deep and professional knowledge base in markets including wealth and asset management, banking and capital markets, insurance, payment services providers and service providers to the financial institutions.

Your key responsibilities

• Deliver quality EA services to clients and their stakeholders.
• Demonstrate a thorough understanding of risk management and controls concepts and apply them to client situations.
• Collaborate to plan engagement objectives and an engagement strategy that complies with professional standards and appropriately address risk.
• Direct field work, manage engagement economics and inform supervisors of the engagement status.
• Monitor the engagement team's progress against the plan and alter it when needed.
• Supervise junior engagement team members and develop them through effectively delegating tasks and providing guidance to EA staff.
• Develop and maintain productive working relationships with client personnel, assess clients' satisfaction and proactively maintain contact with the client throughout the year.

Skills and attributes for success

• Keen interest in controls and risk management
• Foster an efficient, innovative and team-oriented work environment.
• Strong leadership and project management skills
• Able to manage multiple engagement and deadline-drive
• Strong written and verbal communication skills
• Integrity within a professional environment

To qualify for the role you must have

• A degree in Accounting, Finance, Technology, Sustainability or a related field or Certified Internal Auditor qualification
• At least 3 years of related work experience in internal or external audit field for insurance, banking & capital markets, asset management, payment industries

Ideally, you’ll also have

• Knowledge of financial sector business trends, emerging technical and industry developments.
• Knowledge of MAS regulations for financial institutions.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Position Title: Quality Controller

Location: Lentor
Working Day: 5 day work week (include weekend &PH)
Working Hours: 7am to 9pm (9 hour Shift with 1 hours break )
Salary: $4,000-$4,500

Roles & Responsibility:

• Quality control of flowers on the all production and supply chain;
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
• Assist operations by tracking, documenting, and reporting quality levels and KPIs.
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
• Develop or update procedures for capture, investigation, and documentation of product complaints.
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
• Develop improved standards for production and design, and create testing protocols for implementation across all service lines
• Cool chain management and improvement;
• Testing new varieties, new packaging, new processes;
• Hygiene and safety in all working areas;
• Team supervision and ability to coordinate with Operations team to ensure daily deadlines;
• Preparation of accurate and timely reports;
• Identify training needs and take action to ensure companywide compliance
• Pursue continuing education in new solutions, technologies, and skills
• Staff training and evaluation of progress;

Requirement:

• 3 Years’ experience as a QC in a fresh produce industry preferably the food industry
• University Degree or equivalent.

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Responsible for developing and revising the Internal Control Program for security trade control.
• Handling contract matters, including contract review and management.
• Overseeing compliance issues like data privacy, anti-bribery, and anti-trust.

Requirements:

• Diploma and above.
• At least 3 years of experience in trade compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Technology Risk Management, the Head of Enterprise Data Governance (HEDG) will have the overall accountability to deliver into the business the overall data strategy and to ensure compliance with the data and data privacy policies.

Job Description:

• Hold overall accountability for the implementation of the Group Data and Data Privacy Policy, standards and Data Strategy
• Deliver the goals outlined in the Group Data Strategy and those of the Data Governance Council (DGC)
• Partner with business teams to help define their data ownership strategy and help deliver their objectives through data-led initiatives
• Attend Group DGCs; Act centrally for PACS on all matters concerning or requiring engagement with Group DGCs and Group Data CoEs
• Establish and Chair the PACS DGC, ensuring adequate business/functional/control representation and a standing agenda that reflects:
  i. adequate oversight of DG framework developments; as well as
  ii. monitoring of adherence to data management/governance standards
  iii. identification of data risks, actions to resolve breaches/incidents, audit/regulatory issues
  iv. surveillance of key risk/performance indicators
• Ensure that roles are responsibilities of data owners and stewards are updated and sufficiently clear
• Oversee the identification of core data sets and clear definition of ownership, ensuring that ownership and stewardship of data assets are end-to-end, across data lifecycles and functional lines
• Oversee collaboration with the business and technical teams to build and grow PACS Business Glossary and Data Dictionary, to drive data literacy and ensure consistency in the understanding of Core Data Assets across the organization
• Oversee the data quality program for PACS, encompassing data quality issue reporting, management and monitoring, to ensure that the quality of data meets the business requirements and standards through timely facilitation of remediation of data quality issues, and ongoing tracking and monitoring of data quality through use cases and core data asset quality scans
• Oversee the development and implementation of standards and processes to ensure a robust and consistent approach(es) to data access and accessibility; access control; data classification; customer consent management; data quality management
• Oversee PACS approval for all data sharing arrangements with 3rd parties, in line with Group policies and standards, and/ or local regulations
• Lead the collaboration with IT on the local development and deployment of the Prudential Master Data Management platforms, contributing to the Prudential centralised repositories of core data. Leverage your knowledge on data/information management architecture, data platform strategy and management to enable PACS to achieve a more sophisticated, agile, and robust target state data architecture. This includes accountability for establishing and managing standard data models for core data sets; clearly defined data dictionaries; effective metadata management, enabling traceability of data provenance and lineage
• Collaborate with Local and Group Security and Group Technology to ensure the solutions being provided to the business teams meet the regulatory (i.e. PDPA), Group and local policy standards. Oversee the deployment of new/changing data security and privacy regimen (protocols, processes)
• Oversee any changes to PACS’s data retention policy and any enterprise level execution of policy requirements
• Oversee the data management training framework for PACS, ensuring that all in-scope employees receive sufficient skills/knowledge development to perform their roles in data management effectively
• Oversee and manages the Data Privacy assessment of third parties that PACS engages in line with Group policies and standards, and/ or local regulations
• Provide leadership and ownership of the EDM Programme of projects/workstreams designed to prioritise and execute developments and implementation of Group Data Policy requirements
• Direct/Matrix-lead business Data Stewards/teams of Information Management professionals to effectively develop data management processes to reduce complexity, improve data quality, and increase efficiency throughout the information management lifecycle
• Define, measure, monitor and report data governance and data quality metrics and drive the realisation of business value and benefits of the data governance program in PACS.
• Responsible for audits related to Data Governance, Data Quality and Data Privacy domains
• Where required: Budget planning, Team leadership, Mentoring, talent management and recruitment
• Establish and earmark for sharing - reusable data capabilities / assets across Prudential; Collaborate with Data CoE and other LBUs' CDOs and data governance council’s across Prudential

Key Performance Indicators:

• Achieve execution excellence for the Enterprise Data Governance (EDG) Programme
• Building up and upskilling of the EDG team
• Drive education and awareness on the PACS Data Governance Framework and TOM through combination of communications and training to a targeted core group
• Compliance to Group Data Governance & Privacy Policies and Standards

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 8-10 years’ working experience
• Relevant experience in Implementing / Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions

Professional Qualifications

• Knowledge of tools and techniques on data governance and data quality management
• Knowledge of tools, techniques and processes for gathering and reporting data
• Experience in working in a diverse organisation and across front to back business processes

Education

• Degree holder of any business/ financial related discipline
  ​

Language

• Fluent written and spoken English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

In the course of work, you will be involved in:

• Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
• Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
• Working alongside stakeholders to operationalise process, system changes.
• Developing training materials and conducting training where appropriate.
• Developing appropriate process metrics and KPIs for performance reporting.
• Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
• Maintain and update documents and records on ITSMS, ISO 27001 etc.
• Establish and maintain proper documentation control & distribution.
• Ensure system compliance & preparations for Management Review.
• Conduct internal reviews. Ensure readiness for 3rd party certification.
• Liaise with external auditors and certification bodies in conducting audits.
• Review audit findings and develop action plans.
• Manage internal and external corrective action reports.
  

Requirements:

• Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
• Minimum 3 to 5 years’ experience in business process analyst role or equivalent management consulting, quality management experience.
• Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.
• Adept at flowcharting and process blueprinting.
• Meticulous, strong analytical ability, documentation and project management skills.
• Good interpersonal, communication, decision-making skills and a responsible attitude.
• Ability to multi-task and work well under pressure.
• Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.

Roles and responsibilities

• Research and develop/update technical publications, templates, practice aids and/or training materials
• Provide technical consultations, including review of consultation papers
• Conducts reviews of audit and assurance engagement and/or financial statements
• Participate in other ad-hoc technical projects
• Conduct technical training sessions

Requirements

• Degree in Accountancy or equivalent professional qualifications
• 7-10 years of relevant experience in public accounting firm or equivalent
• Strong interest and passion to specialize in accounting standards and technical training
• Good project and people management skills
• Excellent understanding of accounting, auditing and regulatory requirements
• Ability to work independently, be versatile and assertive
• Good verbal and written communication skills

We welcome you to apply if you believe you are the right fit for the postion.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance professionals play an important role within Assurance. As companies continue to digitise and automate more aspects of their business, performing high-quality audits and providing other assurance services require deeper capabilities with specialised knowledge of auditing technology. Services provided include Financial Audit IT, other assurance services such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded assurance services such as pre-implementation assessments, readiness engagements and ISO certification services as well as integration with other Assurance competencies.

The opportunity

You will develop valuable skills for your entire career. You will also work with tomorrow’s business leaders and gain hands on best practice experience. The objective of our technology assurance services is to provide clients with a reliable overview of their technology risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contractual obligations. 

Your key responsibilities

As a Senior / Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity
• Serve as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:

- Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy
- Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk
- Integrating audit analytics findings into the overall audit approach and to present these findings to the client

Skills and attributes for success

• Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents
• Work with the engagement team to document the business processes dependent on information technology
• Serve as a fieldwork leader by directing the daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
• Demonstrate and apply a thorough understanding of complex information systems
• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team and client management through written correspondence and verbal presentations
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Proficient in analytics tools like Alteryx, SQL and Power BI, as well as familiarity with more traditional tools such as Excel etc
• Have a strong understanding of financial and non-financial data, and its applicability in the audit process
• Ability to simplify complex data and communicate results clearly to non-technical audiences, both in writing and through visualizations
• Be a strategic thinker that can see beyond the data and understand how analytics fits into the bigger picture of an audit engagement and the overall assurance process

To qualify for the role, you must have:

• A recognised university degree in accounting, business, computer science, information technology, engineering, mathematics or other relevant discipline
• Willingness to travel on overseas assignment as the need arises
• Project management skills
• Strong written and verbal communication skills and presentation skills
• Leadership, teamwork and client service skills
• Demonstrated integrity within a professional environment

Ideally, you’ll also have:

• Relevant certifications such as CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT
• Prior experience in performing data analytics in an audit, risk management, compliance, or related role

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk industry. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

This position offers an exciting opportunity to gain hands-on experience in quality management and information security while contributing to the organization's overall success. If you are passionate about quality and eager to learn, we encourage you to apply.

We are seeking a motivated individual to join our team as a Junior Quality Personnel with qualifications or experience in ISO standards, company balance scorecard, key performance indicators, and bizsafe. The successful candidate will support the implementation and maintenance of quality management systems (QMS) and information security management systems (ISMS) within the organization. This role presents an excellent opportunity for someone looking to kickstart their career in quality management and gain valuable experience in the field.

Key Responsibilities:

• As part of the QMS works across the organization, assist in implementing and maintaining or managing the ISO standards, balanced scorecard, Bizsafe, or any other quality matters.
• Conduct regular internal audits to ensure compliance with the organisation’s ISO-certified standards.
• Collaborate with cross-functional teams to identify areas for improvement in quality processes and information security practices.
• Support the development and documentation of quality procedures, policies, and work instructions.
• Provide training and guidance to employees on quality and information security best practices.
• Assist in the preparation of external audits and certifications.
• Participate in risk assessments and assist in developing risk mitigation strategies.
• Monitor and analyze quality and security metrics to identify trends and areas for improvement.
• Assist in investigating quality incidents and non-conformities and recommend corrective actions.
• Stay updated on changes to ISO standards and industry best practices related to quality management and information security.

Qualifications:

• Bachelor's degree in a relevant field such as Quality Management, Information Technology, or Business Administration.
• Certified as an Auditor or Implementer in either ISO 9001, 14001, 27001 or 45001.
• Strong understanding of ISO 9001 standards and their application within organizations.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work effectively both independently and as part of a team.
• Proficiency in MS Office applications.
• Prior experience in quality management or information security is a plus but not required for junior-level positions.

• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

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