Key Responsibilities:

• Assist the Senior Internal Audit Director with the overall management of the Internal Audit Department.
• Oversee the preparation and submission of audit proposals through various platforms, ensuring they adhere to the specific requirements and standards outlined in each solicitation.
• Ensure audits are conducted effectively, meeting both regulatory standards and client expectations, thereby enhancing client trust and firm credibility.
• Lead and mentor audit teams, promoting a culture of excellence, adaptability, and continuous professional development.
• Produce and present detailed reports on audit findings and recommendations, tailored to support strategic decision-making for clients.
• Stay abreast of the latest developments in audit standards and regulations, ensuring our services remain at the forefront of industry best practices and regulatory compliance.

Requirements:

• Bachelor’s or Master’s degree in Accounting.
• Must possess professional qualifications such as CA, CPA, CIA, CISA, ACCA full member, or relevant certification in the discipline.
• A minimum of 8 years of experience (from audit or accounting firm) in internal auditing, with substantial exposure to audits of government entities, demonstrating familiarity with audit firm dynamics and client management.
• Demonstrated ability to lead and manage audit teams in a high-pressure and client-focused environment.
• Exceptional analytical, leadership, and communication skills.
• Comprehensive understanding of auditing principles and practices.

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Partners LLP and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Key Responsibilities:

• Assist auditors on internal audit project
• Collating, checking & analysing spreadsheet data
• Coordination on internal audit fieldwork
• Follow up audit findings
• Other ad-hoc duties assigned by internal audit department

Requirements:

• Diploma/ Advanced Diploma/ Degree in Accountancy or equivalent.
• Professional qualifications such as CA, CPA, CIA, CISA, ACCA full member, or relevant certification in the discipline is an advantage.
• With at least 1 year of relevant work experience.
• Fresh graduates are welcome.
• Good command of English with excellent written and oral communication skills

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Partners LLP and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Key Responsibilities:

Assisting Audit Director with below duties:

• Manage full aspects of audit engagements, from planning to wrapping up and presentations of audit findings including timely billing and collections
• Ensure that the firm’s risk management and quality control procedures are adhered to at all times
• Manage and service a portfolio of clients. Act as a major point of contact within the firm for the client together with the partner/director
• Retain, develop, and motivate colleagues in the department, which includes ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees.

Requirements:

• At least an Advanced Diploma/ Degree in Accountancy.
• Must possess professional qualifications such as CA, CPA, CIA, CISA, ACCA full member, or relevant certification in the discipline.
• With at least 6-7 years of relevant work experience from audit or accounting firm.
• Good command of English with excellent written and oral communication skills.

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Partners LLP and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Duties in Internal Audit Department

• Provide a wide range of audit services including internal audits, corporate governance, certifications, and other risk and internal controls related services
• Plan and execute such audit activities
• Prepare clear and concise reports on observation and recommendations to auditees
• Follow-up on corrective actions taken to address the observations and prepare summary status reports
• Assist in other aspects of audit functions including admin tasks
• Cultivate an engaging work environment that promotes a shared commitment to excellence for achieving the Firm’s quality; client service, people and financial objectives

Requirements:

• At least an Advanced Diploma/ Degree in Accountancy.
• Must possess professional qualifications such as CA, CPA, CIA, CISA, ACCA full member, or relevant certification in the discipline.
• With at least 1 year of relevant work experience from audit or accounting firm.
• Fresh graduates are welcome.
• Good command of English with excellent written and oral communication skills

Benefits:

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

We regret to inform that only shortlisted candidates will be notified

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Partners LLP and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Responsibilities:

• Provide support in both AP & AR functions
• Entry level of accounting works & data entries
• Prepare sales invoices and reports
• Prepare outgoing payments through internet banking and manual check payments
• Prepare and maintain accounting documents and records
• Assist in daily administrative works
• Any ad-hoc duties as assigned

Requirements:

• Diploma in Accounting or equivalent
• Good knowledge of accounting and bookkeeping
• 1 year of relevant accounting experiences preferred
• Fresh graduate welcomed to apply
• Proficient in MS Office
• Organized and Meticulous
• Team player with positive working attitude

Responsibilities:

• Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
• Maintain long-term relationships with clients.
• Increase customer satisfaction
• Renew the support & maintenance contract.
• Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Provide routine preventive maintenances.
• Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
• Take over all service issues from Project team after External Hand Over done.

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
• Minimum 2 year of customer service working experience (security-related preferred) in a multinational environment.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

• Attend to site for pest control activities.
• Able to advise clients on pest problems.
• Site survey with clients/consultants
• Posses relevant knowledge on type or chemicals and action to be implement on site.

Job requirement

• Possess class 3 driving license.
• Possess NEA vector control technician license.
• Singaporean/SPR preferred

Employment Type : 1 Year Contract , Renewable

The Quality Engineer provides support for Quality Operations to ensure product safety and performance. This role involves executing, maintaining, and improving quality operations procedures, including the management of incoming materials, in-process inspections, outgoing product inspections, and environmental monitoring for the serial production of components and products at BIOTRONIK Singapore. Additionally, the Quality Engineer ensures that manufactured components and products meet BIOTRONIK's specifications, comply with cGMP guidelines, and adhere to quality system standards. The role also requires maintaining communication with relevant Quality departments and collaborating with BIOTRONIK AG (BIO-CH).

Your Responsibilities

· Enforce and maintain quality operation procedures relevant to the production site, including process validation, non-conformance management, trending, and DMAIC.

· Collaborate with in-house microbiologists and external testing laboratories to plan, coordinate, and review testing, analysis, and reporting.

· Conduct incoming inspections of materials.

· Generate and review reports on quality issues and change controls.

· Apply Six Sigma principles and a least-burdensome approach to quality topics.

· Ensure the safety and performance of products manufactured at the site.

· Contribute to continuous improvement initiatives and manage CAPA (Corrective and Preventive Actions).

· Provide training on quality-related topics.

· Maintain contact with suppliers and service providers.

Your Profile

· At least a Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, or a related field.

· One to two years of experience in a quality role within a regulated environment, such as the medical devices or pharmaceutical industry.

· Knowledge and experience in quality techniques, including Six Sigma methods such as DFSS, DMAIC, DoE, and FMEA.

· Familiarity with cGxP regulations, including ISO 13485 and FDA 21 CFR 820.

· Understanding of statistical methods and their applications in quality control.

· Proficient in English, both orally and in writing.

· Proficient in Microsoft Office and SAP.

This position is responsible for conducting audit checks to ensure that products meet the established standards, This role also supports the achievement of Company quality target.

1. Confirm to quality standard and quality processes

• Inspect in-coming and outgoing products according to policies standard.
• Perform all product processes within section (eg, QC,SAO), Reworks, Repairs, Defective photo-taking

2. Contribute to continuous improvement

• Maintain Integrity accuracy and completeness of Supplier invoice data and QC data in system
• Establish standard operating procedures and conditions for handling storage and checklist of stock.

3. Perform other ad-hoc duties as assigned.

Requirements

• At least 1 year of experience in Gold quality control in retail jewellery preferred
• If no QC experience in retail jewellery then at least 1 year of experience in QC control in manufacturing
• At least Diploma in any discipline
• Basic understanding of production methods.
• Attention to detail
• Able to use basic MS Office.
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

Internal Code: AI25003

*Internship period: January 2025 onwards (6 months internship period)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

What will you do?

· Follows the instruction of test leads, test manager and/or project managers.

· Test newly developed and existing software, features, and record any bugs or performance issues.

· Assist in developing detailed, comprehensive, well-structured cases and review test result to determine system's functionality.

· Design, develop and execute manual test cases

· Design, develop and execute automation scripts using open source tools

· Manage and track to ensure proper closure of defects detected during testing

· Liaise with internal teams (e.g. developers and project lead) to communicate on bugs

We regret that only applicants with IT background (work experience/academic background) will be considered.

Requirements

· Positive mindset, and willing to learn new knowledge not taught in school.

· Strong background knowledge of programming languages such as Java, Python, JavaScript, Typescript.

· Meticulous eyes for detail

· Ability to work with minimal supervision

· Keen user of mobile applications

· Proficient in English (verbal and writing)

· Strong & effective interpersonal and communication skills, motivated, good attitude, responsible, proactive and an energetic team player will be a plus.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The employer is an electronic product company,

Job description:

- Responsible for checking the electronic screens, appearance and packaging of Apple phones and iPads, etc.

- No experience required, careful, good eyesight

- Annual leave and sick leave are the same as the Ministry of Labor, bonus 13 salaries depend on the company's profitability and personal performance

A warranty lead is a hands-on person, who should have done post go-live support before, managing the defect fixing by a dedicated dev team, test team and analyst, focusing on defect triage, ability to communicate with the 3PP. This was a complex SI delivery, we need someone who can both technically manage the teams, and also with strong client-facing skills, able to produce clear reports and status updates, with the ability to explain complex technical issues to non-technical stakeholders. Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.

Requirements:

• Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
• ITIL and IT Service Management background
• Defect triaging and issue management
• Experience with reporting the production status, SLA and KPIs in a telco project.
• Should be able to manage the prioritization and planning of a team of support developers and testers.

As an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that advisory services maintain standards of excellence.

Our ideal candidate is someone who is passionate about learning & development, service quality, and stakeholder management.

Core Responsibilities

Training

· Develop a strong understanding of the CET landscape (e.g. job roles and skills in demand), career progression pathways, the SSG suite of resources for career planning and upskilling, and other agency programmes and initiatives that can benefit clients in their upskilling efforts and enhance their employability

· Conduct needs analysis to identify training needs and develop training interventions for internal and external stakeholders

· Develop and deliver training materials and content to address training needs

· Apply adult learning principles and instructional design methodologies to create effective and engaging training experiences

· Provide ongoing coaching to reinforce learning and support development

Quality Assurance

· Ensure advisory services meet quality standards by adhering to established processes, guidelines and industry best practices

· Conduct internal audits to ensure adherence to established standards and provide recommendations for improvement

· Review and manage case notes quality to support data insights

· Leverage data and feedback to continually refine and improve quality standards

· Extract and organise monthly satisfaction survey feedback for score tabulation and reporting

· Compile reports and presentations related to monthly feedback and audit findings

· Develop and regularly review assessment framework to establish standards of excellence

Others

· Support event deployment on an ad-hoc basis

· Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis

· Oversee and address individual feedback and complaints related to the quality and effectiveness of advisory services, ensuring timely resolution and continuous improvement of the service experience.

· Manage contract renewal of Skills Ambassadors

Requirements

· Possess a tertiary qualification

· 1 year of relevant experience

· Familiarity with quality assurance programs

· Strong organisational and data management skills, with the ability to manage monthly reporting

· Creative skills to develop visually appealing materials

· Detail-oriented with experience in conducting audits or reviews to ensure quality standards

· Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials

· Ability to work independently and as part of a team to meet deadlines

· Excellent business writing and communication skills to collaborate with various stakeholders

· Ability to converse in Mother Tongue is an advantage

· Experience in service excellence or CRM will be welcomed

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

Occupation

Chemist Cum Quality Control

Job Description & Requirements

We are an OEM Skin care manufacturing company in Singapore. Visit our website to find out more on what we do. www.harmonyskinlab.com

Responsibilities include:

1. Performed QA/QC on goods received and finished products

2. Prepare formulation for both R&D and production

3. Assist in end to end of the manufacturing process from product design to completion of the product (incl.management of outsource third party manufacturing vendor(s))

4. To prepare and support GMP Audit

Qualifications:

Chemistry or related field of study.

The successful candidate will have the following experience and skill set:

1.Candidate with laboratory experience preferred

2. GMP experience preferred but not necessary

3. Good organizational and documentary skillset

Job Information

· Salary Package: Basic (starting from 2k) + Performance Bonus

· Other Benefits: Medical & Dental coverage

· Working Days: Monday – Friday + Half-day Saturday

· Working Hours: 8.30am – 5.30pm (Weekdays), 8.30pm – 12.30pm (Saturday)

· Working Location: Ubi/Eunos

· Job Contract: Full-time Permanent role

Responsibilities

• Perform daily, weekly & monthly inspection reports.
• Analyse and trouble-shooting production quality issues.
• Material receiving inspection
• Disposition of non-conforming products (incoming & outgoing).
• Handle customers’ complaint (CAR) with effective corrective actions.
• Provide training to QC inspectors.
• Liaise with client inspector on inspection point(s).
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.
• Conduct PMI, Pressure & PT tests
• To keep and update all the Welding Procedure Specifications (WPS) and
  Procedure Qualification Records (PQR)
• To keep and update all non-conformance reports (NCR), follow-up sheet, calibration status report of measuring and test equipment.
• Carry out any other duties as and when assigned by the immediate supervisor or higher management.

Requirements

• 2 years relevant working experience in related industries
• ASNT Level II
• Attention to Detail
• Strong written and verbal communication skills
• Effective time management
• Independent & keen learner
• Flexible and adaptable
• Able to manage high levels of stress
• Proficient in Microsoft applications: Outlook, Excel, Word, Power Point, etc.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

We are representing our IT Solutions provider client in looking for the following.

Quality Engineer

Responsibilities

• We are looking for a committed professional to lead quality assurance and testing initiatives across government agencies, driving meaningful improvements and ensuring the delivery of reliable, user-focused solutions.
• You will be part of the Quality Assurance and Testing team to support the work of our colleagues at the various agencies through establishing QA and Testing processes, best practices, implement tools and test automation.
• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

Requirements

• Minimum Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Around 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.

Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665

JOB DESCRIPTION

• Work closely with the project team on environmental issues such as noise pollution, vector control, air pollution, water pollution and drainage, prevention & control of infectious diseases, food hygiene, solid waste management, chemical storage & disposal and haze response procedure

• Implement and monitor environmental, health and safety management systems at worksites

• Prepare, submit statutory reports and maintain documentation for environmental public health requirements on environmental issues

• Ensure ECM plan updated regularly in lieu of site changes

• Conduct regular site inspections to ensure that site activities are carried out in compliance with NEA and EHS regulations

• Liaise with NEA and relevant authorities on all environmental issues

• Support in-house environmental initiatives

• Prepare Site Environmental Control Report on a regular basis

• Participate in project environmental risk assessment and recommend environmental measures. • Ensure compliance with environmental regulations, develop environmental control plan, site clean-up plans, Safety and Health and good practice requirement at all times

• Implementation and continuous innovation on Green & Gracious best practices

Requirements

• Possess Environmental Control Officer Certificate and registered with National Environmental Agency (NEA) • Possess Earth Control Measures Officer Certificate and registered with IES

• Min 1 year relevant experienceDescription

Job Description & Requirements

• Work closely with the project team on environmental issues such as noise pollution, vector control, air pollution, water pollution and drainage, prevention & control of infectious diseases, food hygiene, solid waste management, chemical storage & disposal and haze response procedure

• Implement and monitor environmental, health and safety management systems at worksites

• Prepare, submit statutory reports and maintain documentation for environmental public health requirements on environmental issues

• Ensure ECM plan updated regularly in lieu of site changes

• Conduct regular site inspections to ensure that site activities are carried out in compliance with NEA and EHS regulations

• Liaise with NEA and relevant authorities on all environmental issues

• Support in-house environmental initiatives

• Prepare Site Environmental Control Report on a regular basis

• Participate in project environmental risk assessment and recommend environmental measures. • Ensure compliance with environmental regulations, develop environmental control plan, site clean-up plans, Safety and Health and good practice requirement at all times

• Implementation and continuous innovation on Green & Gracious best practices

Requirements

• Possess Environmental Control Officer Certificate and registered with National Environmental Agency (NEA) • Possess Earth Control Measures Officer Certificate and registered with IES

• Min 1 year relevant experienceDescription

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC).

Quality Assurance And Compliance:

• Ensuring AACs comply with the funder requirements on service deliveries.
• Oversee the semi-annual AIC progress reporting, ensure correct reporting from AAC to funder.
• Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).
• Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.
• Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization's growth.
• Engage all centers to implement and uphold the quality standards of the division.
• Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.
• Share learnings and issues across various centers for learning purposes.
• AAC Data Protection Representative
• Conduct quality training, oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.
• May require to perform additional duties as requested

Incident Management:

• Establish a Quality Assurance Committee (QAC) to review and manage incidents/ data and other improvement plans.
• Oversee analysis, management, and reporting of incidents (Internal and external reporting)
• Oversee development and implementation of risk registry
• Collaborate with stakeholders to ensure that corresponding risk management measures are in place and sustainable.

• Bachelor's degree, preferably in Healthcare or Gerontology related discipline
• Preferably a minimum 3 years of Healthcare experience
• Minimum of 5 years in a supervisory role
• Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
• Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies
• Good communication, interpersonal and people management skills
• Excellent analytical and problem-solving skills
• Detail-oriented
• Familiar with Google Workspace

• LEAN Six Sigma or equivalent process improvement experiences would be an advantage

Key Responsibilities: Test Strategy and Planning:

● Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle. ● Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing. Automation and Tooling: ● Lead the development of automated testing frameworks using Cypress/Playwright for end-to-end testing. ● Implement performance and load testing using tools like Gatling, K6, and Autocannon to ensure platform scalability. Quality Assurance: ● Conduct contract testing with Pact.js to validate interactions between microservices. ● Perform thorough regression testing when bugs are resolved and new features are implemented. ● Collaborate with developers to ensure code quality and adherence to best practices. ● Maintaining the E2E pipeline and promptly addressing any issues to prevent blocking or delays. Cross-Functional Collaboration: ● Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software. ● Participate in agile ceremonies, providing QA insights and contributing to sprint planning. ● Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities. Issue Resolution and Reporting: ● Identify, document, and track software defects using industry-standard tools. ● Conduct root cause analysis for critical issues and implement corrective actions. ● Provide regular reports on QA activities, test results, and quality metrics. Mentorship and Leadership: ● Mentor junior QA engineers, fostering a culture of quality and continuous improvement. ● Stay updated with emerging QA technologies and methodologies, introducing relevant innovations to the team.

Qualifications:

Education: ●Bachelor's degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.

Experience: ● Minimum of 5 years of professional experience in Software Quality Assurance. ● Proven experience with automation testing, particularly using Cypress for E2E testing. ● Hands-on experience with performance testing tools like Gatling and Autocannon. ● Experience with contract testing frameworks such as Pact.js.

Technical Skills: ● Proficiency in JavaScript (TypeScript) and familiarity with Go. ● Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic. ● Experience with AWS services, Docker, and Kubernetes. ● Familiarity with CI/CD pipelines using GitLab and ArgoCD. ● Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis). ● Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch. ● Experience with logging and monitoring tools like Splunk or OpenSearch. Soft Skills: ● Strong analytical and problem-solving abilities. ● Excellent communication skills, both verbal and written. ● Ability to work collaboratively in a fast-paced, agile environment. ● Leadership qualities with the ability to mentor and guide team members

Job Scope:

• Responsible for full spectrum of the Company’s quality standard
• Issue, maintain and file all QA reports (e.g. 8D report)
• Ensure maintenance of proper records pertaining to quality related issues
• Send QA reports to vendors
• Ensure timely closure and response of all QA issues
• Ensure effective corrective action taken for all NCR/CAR issued
• Follow up with vendors on their corrective action for rejected parts
• On-site audit at vendor’s location whenever required
• Conduct FA inspections
• Issue, maintain and file FA reports
• Maintain and upkeep Quality Management System and Quality System Procedure in accordance to ISO9001

Trait, Skills and Qualifications:

• Diploma / Degree in Electronics Engineering
• Possess knowledge of ISO9001
• Knowledge on ERP system would be an added advantage
• Resourceful and able to work independently
• Good at problem solving, negotiating and communicating
• · Team player

Job Description & Requirements

Overview: As a B2B Reginal Business Development and Sales Manager, specializing in high volume Electronic Manufacturing Services (EMS) / Joint Development Manufacturing Services (JDM) / Turn Key Manufacturing Services (TKM) in the APAC region, you will be responsible for driving revenue growth and fostering key client relationships. This role requires a seasoned professional with a comprehensive understanding of the said industries, coupled with strong business development, sales, and account management skills.

Responsibilities:

1. Market Expertise:
   • Possess in-depth knowledge of the said industries in the APAC region, incumbent with experience in ASEAN and South Korea areas have priority considerations.
   • Stay updated on industry trends, competitor activities, and market dynamics.
2. Business Development:
   • Identify and pursue new business opportunities, expanding the company's footprint within the specified markets.
   • Develop and execute strategic plans for sustainable business growth, aligning with organizational objectives.
   • Cultivate and nurture relationships with potential clients, key stakeholders, and industry partners.
3. Sales Strategy and Execution:
   • Formulate and implement effective B2B sales strategies, employing a consultative and solution-oriented approach.
   • Work with Marketing and project team through the entire sales process, from prospecting to deal closure.
   • Utilize market insights to position products and services competitively.
4. Account Management:
   • Oversee and enhance relationships with existing clients, ensuring satisfaction, and identifying upsell opportunities.
   • Develop and implement account plans to achieve client retention and foster long-term partnerships.
   • Collaborate with internal teams to ensure the delivery of high-quality products and solutions.
5. Experience
   • Experience with dealings with South Korean Consumer Electronics and/or Telecommunications businesses is a plus.
   • Minimum 2 year’s work experience in related markets.

Qualifications:

• Proven track record in B2B business development and sales management.
• Familiarity with the business landscape in the APAC region, particularly ASEAN and South Korea territories.
• Strong leadership, communication, and negotiation skills.
• Previous experience in account management and client retention.
• Bachelor’s degree in engineering, or a related field; with Business Development experience.

Industrial Designer

We are seeking a talented Industrial Designer who is passionate about innovation and user-centered design. This role offers an exciting opportunity to shape the future of our products and contribute to a global market.

Requirements:

• Experience:
  • Junior Level: At least 2 years of experience in industrial/product design with a strong portfolio demonstrating proficiency in 3D CAD (preferably Rhinoceros), rendering, and sketching.
  • Senior Level: Over 10 years of experience in industrial/product design, with a proven track record of leading design innovation and driving the development of industry-leading products.
• Education: Diploma or Degree in Industrial Design or a related field.
• Skills:
  • Strong 3D CAD skills, particularly in Rhinoceros.
  • Proficiency in rendering and sketching.
  • A keen sense of ergonomics, proportion, layout, and user experience.
  • Experience in UI and graphic design is an advantage.
  • Ability to mentor and guide junior designers (for senior candidates).
• Work Environment:
  • Ability to thrive in a fast-paced development environment.
  • Ability to collaborate effectively with cross-functional teams.

Opportunities:

• Designers in this role will merge style with user experience in their creations, contributing to a wide range of projects including control solutions and other broad industry products.
• Candidates will have the opportunity to learn and design for global market expectations with the support of an innovative and experienced development team.
• Senior candidates will have the opportunity to lead design innovation activities, guiding the direction of our products and mentoring junior designers.

Application Requirements:

• Selected candidates will be required to present samples of their work, including 3D models, renderings, and sketches.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances