Job Responsibilities

• Prepare credit and credit related applications which entail performing credit evaluation on borrowers. This includes credit and credit related applications include but not limited to new credit proposals, credit renewals, credit monitoring, change of condition, trigger reports and other credit related matters such as financial spreading and covenant monitoring.
• Due date management - Ensure timely completion of the above-mentioned credit applications and all other credit related due dates.
• Comply with credit policies, rules and procedures and handle credit related audit inspections (external audit and internal audit) in addition to ensuring credit files are maintained to an auditable standard.

• To assist with due date management of the Department (as and when required).
• To review credit applications (as and when required).

Job Requirements

• Bachelor’s Degree in Banking, Finance, Accountancy or related discipline.
• Min. 5 years of relevant work experience in credit analysis in the banking and finance industry.
• A team player who is detailed-oriented and has good analytical skill.

• Ability to work under pressure and tight deadlines.
• Excellent communication, presentation and interpersonal skills.
• Proficient in Japanese is preferred (JLPT N1 - Japanese Language Proficiency Test) is a plus, but not essential due to frequent interactions with HO.

The Operations Specialist / Senior Operations Specialist role is critical for the Singapore branch office to continue to meet the service level expectation and trust of the Distributors that the Operations team has painstaking built over the past 3 years. Our business has scaled to a level where the existing team faces a challenge supporting increased in volume of case submissions, enquiries, policy service requests and expanded administrative support services to Underwriting and Partnership while at the same time having to actively participate in project works, new product launches, Day 2 issues and enhancements. The role also ensure that we are able to support one intake management that we are working towards under Project Harmony.

The role will work with the Senior Manager, Operations and Team Lead to provide smooth, timely turnaround for receiving, processing, issuance of new cases and policy contract assembly as well as handling inforce policy service requests. The additional member to the team allows for the implementation of segregation of duties where the Assistance Manager, Operations will perform the maker role while the Manager and Team Lead act as the checker to ensure accurate and efficient processing of transactions, meeting quality assurance and service level. This role is also responsible for first line of defense for the company’s Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) guidelines and procedures, and will ensure the department compliance with LIA and MAS regulations. The role is Distributor and Client facing, requiring relentless Client focus to ensure an exceptional experience with Sun Life.

This role will be responsible for the intake functions of new business submissions, case rework, policy issuance and assembly, review of client due diligence documents and some inforce policyowner services processing. The role will liaise with multiple internal stakeholders including Underwriting, Partnership and Business Development, Compliance, Product, Finance, Legal and others. Excellent communications skills are must as we strive to be the service provider of choice for Distributors and Clients.

Key Responsibilities

• Intake: ensure incoming emails are worked and routed in a timely manner in accordance with our service standards
• Case setup: establish case records on our systems and index documents to ensure they are easily accessible for our Underwriters
• Policy issuance: aid our Distributors to ensure their submissions are in good order for policy issuance
• Client Due Diligence: demonstrate proficiency in our AML/CFT procedures
• Inforce / Policyowner Services: complete post-policy transactions

Job Requirements

• Education: Bachelor's degree or equivalent industry designations
• Real-world experience: At least 3 years of hands-on experience in life insurance operations, preferrable in the high-net-worth market. You should be able to demonstrate a proven track record of streamlining operations and driving efficiency.
• Innovative passion for process improvement: we value continuous process improvements! You should be able to articulate examples of process improvements you’ve implemented in your previous roles.
• A proactive mindset: our Culture is the key to our success! We are looking a positive, can-do mindset where you view obstacles as opportunities for wins.

Preferred skills

• Detail-oriented
• Excellent communication skills

Go ID:https://go.persolkelly.com/job/apply/9199

Our client is a global leading cloud infrastructure provider that leverages innovative technology - Hyperconverged infrastructure, HPC with CDI Architecture, AI/ML, Advanced Cooling - to help worldwide customers meet their needs for sophisticated data center operation.

Role: Quality Technician
Duration: 6 months (Renewable. Convertible to perm)
Location: East
Working days; 5 days Monday to Friday
Working hours:
AM shift: 7am to 3pm
PM shift: 3pm to 11pm (Shift allowance $6/day)
Night shift: 11pm to 7am (Shift allowance $17/day)
Salary: Up to $3k

Roles and Responsibilities:

• Work closely with engineer in handling defective found
• Assist in material rejection and define defective material flow
• Work with supplier on the root causes or FA report
• Monitor and keep track of all material rejection
• Assist in Kaizen activities and ISO activities

Requirements:

• Nitec / Diploma in quality or engineering with at least 1-3 years of working experience in Server & Rack manufacturing environment
• Able to work independently and a team-player as well
• Good knowledge in handling RMA process, IPQC in server & rack production
• Relationship oriented and self-motivated to achieve target
• Good communication skills, interpersonal skills and presentation skills
• Knowledge of SAP is advantage

We regret to inform that only shortlisted candidates will be notified.

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile > https://go.persolkelly.com/job/apply/9199

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394

• Reg. R24124631 (Moh Cheng' En, Desean)

Supplier Quality Engineer

Work Location: Tampines Industrial

Work Schedule: Monday to Friday, 8:30am to 5:30pm

Job Responsibilities:

• Collaborate with internal departments and suppliers to foster a quality-focused environment, aiming for zero-defect products.
• Lead and work with the MRB team on OSV activities to meet supplier requests before initiating RMA/RTV processes.
• Understand customer manufacturing quality requirements and align with business agreements to effectively work with suppliers on line rejection issues.
• Partner with suppliers to expedite on-the-line defective returns, follow up on disposition and FA reports, and collaborate with internal departments (SCM, Quality, Process, etc.).
• Maintain zero defective quality on hand and minimize aging periods.
• Support parts localization and collaborate with factory RD and engineering teams.
• Ensure compliance with RBA requirements.

Requirements:

• Degree or Diploma in Quality/Engineering
• Excellent communication and interpersonal skills
• SAP knowledge
• Ability to multitask and work under pressure
• Effective problem-solving and conflict resolution skills
• Willingness to participate in conference calls outside office hours if required
• Compliance with RBA standards

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

about the company
our client is a global supplier of technology and services for innovation solutions.

about the job

* leading a team of export control officers across APAC region.
* implementation of global strategies and policies in accordance to export control and sanctions law.
* implement national and regional directives in accordance with global standards.

skills and experience required

* min. 5-7 years of relevant working experience
* strong knowledge in export control and sanctions compliance accordance to EU and US.
* strong leadership experiences.

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244)

JOB DESCRIPTION:

• Min 5 years experience in one or more of the followings:

Application exploratory testing and regression test automation Application performance testing

Application security testing

• Strong analytical skills.

• Meticulous attention to details.

• Good interpersonal skills such as tactfulness.

• Good presentation and listening skills.

• Experience in agile development environment will be an added advantage.

• Experience with open source automated testing framework like Playwright, Cypress, Robot Framework, Cucumber, Appium, Selenium or enterprise level testing tools (Tricentis QTest/TOSCA, Micro Focus UFT or Micro Focus ALM/Quality Center) will be an added advantage.

• Experience with open source performance testing tools like K6, JMeter, Locust or enterprise level testing tools (Micro Focus LoadRunner) will be an added advantage.

• Experience with open source security testing tools like ZAP, Burp Suite, SQL Map, Clair, etc or enterprise level security tools (Mirco Focus Fortify On Demand, Prisma Cloud, Veracode, Nessus or CheckMarx) will be an added advantage.

• Experience to setup the pipeline with CICD tools, such as GitLab, Bamboo and etc.

• Certified Software Testing Professional and/or Certified Software Quality Analyst and/or CREST/OSCP certification will be an added advantage.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

GENERAL DESCRIPTION

This position within the Business Risk Management department is responsible to perform the Monitoring & Assurance (M&A) reviews in accordance with the M&A framework with a set of globally aligned methodologies, as well as location specific reviews.

The incumbent will monitor any non-adherence to the existing requirements as set out in the bank’s policies and highlight any potential misconduct and emerging risk to the relevant forum and parties. Additionally, the candidate is expected to provide coaching and training to staff being monitored to enable them to meet Policy & Procedure requirements.

MAIN DUTIES

• Conduct sampling and reviews based on a risk-based program to assess that client facing staff meets the regulatory requirements and internal policy requirements, primarily on fair dealing practices, client suitability, sales and dealing practices, staff conduct matters, pricing, periodic reviews, and gift and entertainment controls.
• Analyse and identify any potential gaps in existing operational procedures
• Analyse data to identify any potential emerging risk and systemic trends from the M&A exceptions result and propose mitigating actions
• Maintain internal documentation as evidence of work done.
• Explain M&A findings to staff and/or team being monitored.
• Manage stakeholders’ expectations and ensure timely escalation.
• Participate in internal investigation especially relating to matters concerning staff misconduct issues.
• Consolidate and prepare surveillance findings and management reports to Senior Management.
• Collaborate with Front Office and functions within Risk department.
• Drive and/or participate in Bank’s or departmental projects.
• Coordinate internal training for Client Facing Staff.
• Review the framework and methodology to align with the regulatory / market environment.
• Continuous collaboration on the enhancement to the monitoring & surveillance procedures with global offices.

WORK EXPERIENCE REQUIREMENTS

• Minimum 3 years of experience in Audit, Risk and Control or Compliance function, preferably in Private Banking environment
• Good knowledge of regulatory and compliance requirements such as fair dealing practices
• High level of integrity, independent, adaptable and committed with high level of initiative
• Needs to be inquisitive and have strong analytical skills and attention to details, as well as comfortable with handling vast amounts of data
• Strong interpersonal and professional communication skills
• Excellent team and organizational skills working with cross functional stakeholders
• Consummate team player with a positive, pragmatic, flexible and creative approach.
• Proficiency in Python and data analytic tools is a plus

EDUCATION REQUIREMENTS

• University degree or equivalent from a reputable institution

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Quality System Intern, you are to be responsible for the site's document control and records management for compliance to ISO 13485, MDSAP, EU MDR and, Alcon Standards and Policies in our Tuas Site. In this role, a typical day will include:

· Perform archival of electronic documents, based on retention period requirements.

· Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency

· Ensure no backlog of record archives for electronic documents

· Assist in the migration of new quality system Box (from Alfresco)

· Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements

· Work with cross-functional teams to resolve operational quality issues

· Performs any other duties as assigned by Supervisor according to business needs

· Adhere to Alcon standards, in particular quality, ethical, health, safety and environment (HSE) and information security (ISEC) standards

· Complete project above as per stipulated timeline

What You'll Bring To Alcon

· Undergraduates Diploma/Degree in Engineering

Why Join Us:
• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities

- Responsible for the quality assurance of e-commerce business Domain. Design reasonable test plan according to the requirements and technical implementation. Ensure overall test quality and progress on track covering frontend and backend.

- Automation testing: Work on specific projects and automate test cases for them and continuously improve and maintain the testing framework.

- Create/maintain robust CI/CD pipeline for test execution and quality gates for deployment.

- Identify areas for improvement in the testing process and implement solutions.

- Participate in code reviews to ensure that code is testable and meets quality standards.

- Continuously track and analyze online and offline quality problems while constantly improving the quality of the system.

- Stay up-to-date with the latest testing trends and technologies.

Qualifications

- Bachelor's degree or above in computer science or related major is preferred.

- 5+ years of work experience in testing and development in the big tech sector.

- Solid knowledge of at least one programming language (Python/Java/Go).

- Solid knowledge of computer field fundamentals for networking, database and algorithms.

- Solid knowledge of api automation testing/UI-automation testing, server-side stress testing.

- Experienced in quality assurance methodology and have certain understanding of CI/CD.

- Passionate, self-motivated and can demonstrate excellent teamwork skills. Self-driven at discovering, analyzing and summarizing problems to promote continuous improvement of projects.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

• Organise and conduct regular credit and accounts receivable review meetings with business units and sales departments to resolve delinquent accounts.
• Follow up and communicate with customers regarding outstanding payments.
• Review and process new customer account applications.
• Maintain and update customer account details and credit limits in SAP.
• Monitor daily sales transactions for credit holds in SAP and communicate with the sales department to address overdue issues.
• Disseminate invoices, statements of accounts, reminder, and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and accounts receivable status reports for management.
• Liaise with insurers to apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks regarding bank guarantees, including letters of credit.
• Verify supporting documents to carry out billings to customers.
• Perform other ad hoc duties as assigned

Requirements:

• Minimum of 1 year of relevant experience
• Proficiency in SAP software is an advantage
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QX3XY593

Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm
Salary range: $3,200 - $5,800
Location: Woodlands

Requirements:

• Diploma or bachelor’s degree in electrical engineering or a related field.
• 3+ years of experience in designing and implementing control systems for electrical machines.
• Experience with CAD software for electrical design (e.g., AutoCAD Electrical, E3, EPLAN).
• Strong knowledge of control theory, electrical circuits, and automation.
• Familiarity with industry standards and regulations (e.g., IEC, IEEE, NEC).
• Ability to manage multiple projects and meet deadlines.
• Experience with robotics and motion control systems.
• Knowledge of communication protocols (e.g., Ethernet/IP, Modbus, CAN).
• Experience with simulation software (e.g., MATLAB/Simulink).
• Certification in Control Systems Engineering (CSE) or related credentials.

Job Summary:

The Electrical Controls Design Engineer will be responsible for designing, developing, and implementing control systems for various electrical machines. This role requires a strong background in electrical engineering, control systems, and a deep understanding of machine operations. The ideal candidate will be able to work collaboratively with cross-functional teams to ensure the successful delivery of projects.

Key Responsibilities:

• Design and develop machines control systems, with motion controller, robot, PLCs, HMIs, and servo drives.
• Create detailed electrical schematics, wiring diagrams, and layout drawings.
• Program and configure control systems to meet specific project requirements.
• Source and select control components based on project specifications.
• Execute control system setup, including IO system configuration, servo and step drive setup, and axis tuning.
• Ensure the proper functioning and integration of control components.
• Conduct testing, debugging, and troubleshooting of control systems.
• Collaborate with mechanical engineers, software developers, and other stakeholders to integrate control systems into larger machinery.
• Ensure compliance with relevant safety standards and regulations.
• Provide technical support and training to manufacturing and maintenance teams.
• Participate in project planning, including cost estimation, scheduling, and resource allocation.
• Maintain detailed documentation throughout the project lifecycle.
• Stay updated with the latest industry trends and technologies to continuously improve control system designs.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The Role

The Technology Governance & Control Team is a key IT team responsible for providing oversight and governance of IT system development, service management, operations, and support functions at SMBC in Singapore.

Job Responsibilities

• Lead an IT Quality Assurance Team of more than 5 members to enhance the overall IT Technology Quality Assurance (QA) and Control framework.
• Develop, implement, and maintain the relevant IT Technology QA and Control framework, including policies, processes, and tools, for Singapore Branch and across APAC Branches.
• Conduct regular IT Technology QA & Control compliance checks on in-scope Technology Controls, such as project management, IT security, and operations, to evaluate the adequacy and effectiveness of internal controls.
• Prepare and review IT Technology QA & Control compliance assessment reports and establish remediation and improvement plans.
• Maintain IT Technology QA & Control compliance checklists, ensuring they are in line with regulatory requirements and internal IT procedure manuals.
• Ensure compliance with the bank's IT governance policies and procedures and collaborate with IT system owners to perform system risk assessments.
• Standardize processes and procedures with APAC branches, reviewing IT-related documents such as procedure manuals and guidelines.
• Provide leadership and guidance to technology teams, ensuring adherence to IT Technology policies and procedures.
• Implement IT Technology Governance and Controls on digitalized platforms for improved productivity and efficiency.
• Provide IT audit support to relevant business units and IT audits.

Job Requirements

• Bachelor’s degree in IT or equivalent with minimum 10 years of working experience in IT governance and control, preferably in the Financial Services sector.
• Strong leadership and people management skills, with experience in managing teams responsible for IT Quality Management.
• Subject Matter Expert in IT Quality Management framework and its implementation.
• Ability to identify risks within processes and develop effective control checks.
• Solid knowledge of regulatory and compliance requirements in the APAC region, such as MAS TRMG & BNM RMiT, and the ability to apply legal/regulatory guidance.
• Collaborative mindset, capable of working with stakeholders at all levels of the organization.
• Familiarity with industry standards, trends, and products.
• Strong analytical and communication skills, with the ability to clearly communicate operational risks.
• Understanding of system development and operational processes in the financial services industry.
• Strong decision-making, problem-solving, and numerical skills.
• Ability to manage large workloads, meet deadlines, and prioritize tasks.
• Experience in IT governance reviews, controls testing, and assurance, as well as delivering IT Quality Assurance training.
• Excellent communication, presentation, and interpersonal skills.
• Preferred experience working with JIRA (workflow management system) and ServiceNow (ITSM/ITAM).
• Work location: One@ChangiCity

Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm
Salary range: $3,200 - $5,800
Location: Woodlands

Requirements:

• Diploma or bachelor’s degree in electrical engineering or a related field.
• 3+ years of experience in designing and implementing control systems for electrical machines.
• Experience with CAD software for electrical design (e.g., AutoCAD Electrical, E3, EPLAN).
• Strong knowledge of control theory, electrical circuits, and automation.
• Familiarity with industry standards and regulations (e.g., IEC, IEEE, NEC).
• Ability to manage multiple projects and meet deadlines.
• Experience with robotics and motion control systems.
• Knowledge of communication protocols (e.g., Ethernet/IP, Modbus, CAN).
• Experience with simulation software (e.g., MATLAB/Simulink).
• Certification in Control Systems Engineering (CSE) or related credentials.

Job Summary:

The Electrical Controls Design Engineer will be responsible for designing, developing, and implementing control systems for various electrical machines. This role requires a strong background in electrical engineering, control systems, and a deep understanding of machine operations. The ideal candidate will be able to work collaboratively with cross-functional teams to ensure the successful delivery of projects.

Key Responsibilities:

• Design and develop machines control systems, with motion controller, robot, PLCs, HMIs, and servo drives.
• Create detailed electrical schematics, wiring diagrams, and layout drawings.
• Program and configure control systems to meet specific project requirements.
• Source and select control components based on project specifications.
• Execute control system setup, including IO system configuration, servo and step drive setup, and axis tuning.
• Ensure the proper functioning and integration of control components.
• Conduct testing, debugging, and troubleshooting of control systems.
• Collaborate with mechanical engineers, software developers, and other stakeholders to integrate control systems into larger machinery.
• Ensure compliance with relevant safety standards and regulations.
• Provide technical support and training to manufacturing and maintenance teams.
• Participate in project planning, including cost estimation, scheduling, and resource allocation.
• Maintain detailed documentation throughout the project lifecycle.
• Stay updated with the latest industry trends and technologies to continuously improve control system designs.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Working Days/Hours: Monday - Friday; 830am – 6pm

Location: Chinatown

Contract till 31 Dec 2025

Job Description:

• Reports directly to the Quality Service Experience Manager (QSM)
• Responsible in providing excellent service to all customers
• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls
• Ensure accuracy of data collected from the customers
• Maintain and update the survey database with proper notes indicated in the system
• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments
• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases
• Provides daily email summary report to the QSM
• Escalate to the QSM on challenging issues or complaints received through mailbox channels
• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes
• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations
• Train and guide employees to create a culture of service excellence
• Any other ad-hoc duties

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as as Vice President, Wealth - IPB and Private Bank Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Salary: S$3500

Working Days: Monday - Friday

Working Hours: 830am – 6pm

Location: Chinatown

Contract Period: Till end of Dec 2025

Responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/5789

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

• Production of daily P&L reports and consolidation of all trade book reports, ensuring its precision, consistency, and integrity
• Resolving queries from traders or other departments relating to P&L-impacting topics
• Raising queries to traders when proposed booking changes or business practices are unclear and bringing awareness and understanding to the impacts of deal changes or bookings to different departments, considering how it will impact them
• Validation of physical LNG and derivative deal entries ensure an accurate valuation within our ETRM
• Understanding the different funding requirements for futures and forwards and how it impacts various responsibilities of the relationship with clearing brokers and clearing banks
• Understanding and ability to calculate the impacts of IR and FX on P&L, working with the Treasury team to ensure the impacts are expected and hedges are correct or executed when required
• Supporting Finance in month-end financial closing processes explaining any provision requirements for the business
• Proposing and implementing innovative, more accurate, and more efficient processes and calculation methods
• Ownership of the Contract and confirmation management for financial trades

Requirements :

• At least 3 to 5 years of market risk experience within an energy or commodity trading environment
• Familiar with Power BI, Tableau, Altery, Python or equivalent, Data Analytics, Data Visualization
• Commodities AND/OR P&L experience
• Minimum degree

Responsibilities

· Perform administration function on Control-M Server, Enterprise Manager, Control-M agent and Control Module

· Proactive monitoring to ensure continuous and high availability of Control-M service and processes.

· Perform investigation and troubleshoot Control-M related issues to release immediate workaround and permanent fixes.

· Perform Control-M version upgrade and apply fix-pack/patch to fix intermediate issues in Control-M.

· Participates in project and initiatives requiring/involving Control Admin Support.

· Provide scripting/programming support to cater automation requirements using Control-M utilities, features and APIs.

· Continually improve the end-to-end Control-M Job scheduling Service by working with vendor, technical support and operation teams (internal and external).

Skills/Requirement

· At least 5 years of hands-on experience with Control-M Administration on Distributed and Mainframe zOS Systems.

· Should be capable of handling installation, upgrading and maintaining Control-M components (EM, Server, Agents) and add-ons like Forecast, Services, BIM, WCM etc.

· Sound knowledge of Control modules/Application plugins (AFT, DB, Java, SAP)

· Good knowledge of AS400 agent installation, troubleshooting and support.

· Hands on experience for end-to-end implementation in Control-M upgrade projects including planning, setup, testing and working with the System/Security Admins and support teams.

· Sound knowledge on Disaster Recovery, High-availability for Application continuity of Control-M.

· Hands on experience on managing Control-M instances on mainframe host is an added advantage

· Possess an in-depth understanding of network and Windows and UNIX platforms, necessary in troubleshooting issues related to Control-M systems.

· Hands on experience in Creating and Debugging shell scripts on Linux, Unix, Solaris systems

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Roles and responsibilities

• Research and develop/update technical publications, templates, practice aids and/or training materials
• Provide technical consultations, including review of consultation papers
• Conducts reviews of audit and assurance engagement and/or financial statements
• Participate in other ad-hoc technical projects
• Conduct technical training sessions

Requirements

• Degree in Accountancy or equivalent professional qualifications
• 7-10 years of relevant experience in public accounting firm or equivalent
• Strong interest and passion to specialize in accounting standards and technical training
• Good project and people management skills
• Excellent understanding of accounting, auditing and regulatory requirements
• Ability to work independently, be versatile and assertive
• Good verbal and written communication skills

We welcome you to apply if you believe you are the right fit for the postion.

Roles and responsibilities

• Research and develop/update technical publications, templates, practice aids and/or training materials
• Provide technical consultations, including review of consultation papers
• Conducts reviews of audit and assurance engagement and/or financial statements
• Participate in other ad-hoc technical projects
• Conduct technical training sessions

Requirements

• Degree in Accountancy or equivalent professional qualifications
• 7-10 years of relevant experience in public accounting firm or equivalent
• Strong interest and passion to specialize in accounting standards and technical training
• Good project and people management skills
• Excellent understanding of accounting, auditing and regulatory requirements
• Ability to work independently, be versatile and assertive
• Good verbal and written communication skills

We welcome you to apply if you believe you are the right fit for the postion.

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our General Assurance Practice works with organisations to navigate regulatory complexities by improving their corporate reporting, and supporting their compliance with regulatory requirements and contractual agreements. As one of the world's leading global network of audit firms, our clients include leading companies listed on the Singapore Exchange (SGX), MNCs and emerging companies in Singapore. As part of the firm’s largest line of service, we thrive in a dynamic and fast-paced working environment, helping clients across industries, interacting with every aspect of their activities, understanding their business to identify areas to add value and offer insightful audit advice.

About you

• A degree in Accounting or related field
• At least 2 years of experience in the audit field (preferably gained at a Big 4 firm)
• Excellent analytical skills
• Strong team working skills
• Excellent verbal and written communication skills
• An ability to work effectively in a fast paced and dynamic environment

Thank you for your interest in developing a career with PwC Singapore.

Only shortlisted candidates will be notified due to the high number of applicants for this role.

What the day will look like

Role is primarily to look after the credit control function of several territories and attend to settlement queries.

Credit Control Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Proper risk management on payments and receipts

Adhoc Matters

• Engage actively with Service Advocates for the efficient collection of balances
• Managing stakeholders through presentation of facts and data as well as relationship building
• Stay up to date on system matters affecting day to day operations, service level and outputs
• All other duties as required by the management

Skills and experience that will lead to success

• Bachelor’s in business / Finance or equivalent
• 4-8 years of experience in Credit Control and/or Technical Accounting
• Good written and verbal communications skills in English
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment

What the day will look like

Role is primarily to look after the credit control function of several territories and attend to settlement queries.

Credit Control Matters

• Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
• Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
• Perform cash allocation and ensure settlement is made to relevant parties as per procedures
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner
• Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
• Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
• Ensure all queries are responded promptly
• Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Proper risk management on payments and receipts

Adhoc Matters

• Engage actively with Service Advocates for the efficient collection of balances
• Managing stakeholders through presentation of facts and data as well as relationship building
• Stay up to date on system matters affecting day to day operations, service level and outputs
• All other duties as required by the management

Skills and experience that will lead to success

• Bachelor’s in business / Finance or equivalent
• 1-2 years of experience in Credit Control and/or Technical Accounting
• Good written and verbal communications skills in English
• Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
• Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment