Spare Parts

· To deliver spare parts service to internal and external customers within the Service level agreement (SLA)

· To monitor processes & procedures for service parts operations such as advanced / standard replacement, repair & return, analysis and return process

· To monitor and make sure all the loaned parts to customers and engineers were return according to procedure

· Involve in customs, freight matters e.g. freight bill negotiation / verification, reviewing freight rate and shipping company for all the international inbound / outbound shipment

· To monitor and manage the performance of outsources / non outsourced service logistics operations to ensure service is delivered within KPI

· Guarantee service parts stock data accurate, reduce the company assets safety risk and standardize the service parts management operations

· Achieve KPI set by Management e.g. On time service delivery, Inventory Turnover Rate and maintain spare part stock accuracy.

· Monthly reporting e.g. inventory, borrowing, repair & return, analysis reports

Quality & Operation

· To audit quality of safety security domain and improve network change quality

· Communicate and audit engineers to ensure engineers comply with the network change process and KCP as well as D&S Cyber Security Management Requirements

Job Requirement:

· Diploma or bachelor degree in warehouse / inventory management for spare part position

· Min. 1 year relevant experience in warehouse / inventory management is preferred

· Excellent organisational skills

· Good interpersonal and communication skills, able to interact with internal / external customers

· Need to be able to travel within Singapore to different offices / warehouse

· Good command of English and Chinese is required to be able to communicate with various speaking business associates

· To be able to work independently and make skillful decisions

The Job:

• To assist Quality Management by providing oversight for Quality on-the-floor and operations support.
• Escalate any significant event to Quality management in a timely manner
• To support operations to ensure compliance with GMP guidelines/ rules/regulations.
• Responsible for quality management system matters

The Requirements:

• Min Diploma in Pharmacy, Chemistry, Biology or Health sciences with min 1 or 2 years’ of work experience, in operational quality is advantageous
• Proficient in MS office
• Training Provided. NO EXPERIENCE will be considered

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

ESSENTIAL JOB FUNCTIONS:

• Compile quality metric data required for management reporting and prepare sections of quality metric reports.
• SOP writing and issuance for site qualification and validation project as and when needed.
• Identify deviations and potential risks in manufacturing systems, processes and methods, and their possible causes.
• Implement validation processes to review systems, methods and processes utilised in manufacturing facilities.
• Access impact to validation for changes that occur during the project and define appropriate validation requirements and approach to meet these requirements.
• Identify potential compliance risk and gaps and recommend improvements.

EXPERIENCE REQUIREMENTS

• Min Degree in related specialisation
• More than 5 years QA experience in a Bio-Lifescience environment

Interested candidates please send a copy of your resume in MS Word to:

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Supplier Quality Engineering Manager located in Kallang, Singapore.  

Here is a glimpse of what you'll do:

• Collects and understands external and internal customers’ expectations or feedback on supplier quality, and cooperates with other top management personnel in formulating and establishing company policies, operating procedures, innovation plans, and goals for supplier quality.

• Analyzes, evaluates and presents information concerning factors related to suppliers and components such as new regulations, cost of quality, suppliers’ risks, supplier’s performance, and proposals to other members of management team.

• Cooperate with material or purchasing team to establish the supplier quality requirements and agreements.

• Lead SQE team to evaluate, develop, and monitor suppliers and components to ensure they comply with Flex requirements and customer requirements on safety, quality, capability, delivery, environment, society regulation, etc.

• Lead SQE team to measure and track suppliers’ performance and to drive problem solving and continuous improvement.

• Establish and maintain the supplier quality management process and tools, and train SQEs and all peers to ensure compliance of the supplier quality process.

• Commit cross-functional support and form good relationships with internal and external customers in order to maintain a strong support system in the organization, to achieve customer satisfaction and to comply with regulatory requirements

Here are some of our preferred skills:

• Typically requires a bachelor’s degree in related field.

• Typically requires 8 years of experience, and 3 years of managerial experience.

• Internal or external Auditor certificate for ISO 9001 is a must. Lean Six Sigma Green Belt or Black Belt certificates are preferred.

• Able to travel and audit suppliers’ process.

#LI-ELYSECWGAN

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SM36

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

The Job:

• To assist Quality Management by providing oversight for Quality on-the-floor and operations support.
• Escalate any significant event to Quality management in a timely manner
• To support operations to ensure compliance with GMP guidelines/ rules/regulations.
• Responsible for quality management system matters

The Requirements:

• Min Diploma in Pharmacy, Chemistry, Biology or Health sciences with min 1 or 2 years’ of work experience, in operational quality is advantageous
• Proficient in MS office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Here at Fortitude Assurance Management, we are changing what it means to be a Financial Consultant.

We believe that pressure and growth are a privilege. We are made up of passionate individuals who are dedicated solution providers to our clients. Through multi-layered trainings, a fun and conducive work environment and personalised mentoring, there is opportunity to grow what you seek.

We are looking for enthusiastic and driven individuals. With strong communication skills, a passion for finance and people will allow you to thrive in our fast paced and collaborative environment.

Financial Consultant Position:

1. Acquire and manage clients’ portfolios

2. Provide clients’ with tailored solutions for both their insurance and investment needs to meet their financial goals

3. Build long term relationships with clients through resources provided

Remuneration & Benefits:

- Salary is referring to allowance payable subjected to meet eligibility of financing scheme on the eligibility of the candidates.

- Terms & Conditions Apply. Commissions and incentives are payable based on individual performance

- Potential opportunities to travel abroad through incentive overseas trips

- Career enhancement through building towards a promotion

- Opportunities to be financially independent

Requirements:

- Minimum of 21 years old

- Excellent communication and interpersonal skills

- Ability to build and maintain client relationships

- Must possess relevant professional certifications (e.g. CMFAS certification)

Interested candidates, please submit your application via this post or contact Ngiam Jun Jie Gerann, a representative of PACS at [email protected] 9199 2277 for more information.

Additional leave

Flexible schedule

Health insurance

Parental leave

Professional development

Work from home

• Assist in Service Management and Quality Management activities on BU and Department level.
• Coordinating within different departments under the BU to ensure various process tasks are handled on time.
• Scheduling, conducting, and participating in monthly QM and SM meetings and taking meeting minutes.
• Follow-up with the respective service teams to update the required information in the OPL within the due date.
• Generate the relevant reports on BU and department level.
• Generate additional reports if requested by PSO.

The main role of a QA Executive is to ensure that standard of service quality at the Customer Care Centre is consistently provided to our customers over various channels of contact (such as phone, emails, SMS).

This role calls for one who is passionate in improving customer experience and nurture people to WOW our customers.

You will be responsible for:

Reviewing, executing quality assurance processes and make recommendation to the Management on the overall objective to improve customer experience of our customers.

Your day-to-day activities:

• Investigate and provide findings on feedback received by the management through MAS, GIA and other related authority, such as FIDREC. This will include making recommendation and drafting replies to address and resolve any complaints
• Perform regular review on calls and email handled by team members, including team leaders within the Customer Care Centre to ensure compliance to regulatory requirements and call handling workflow.
• Conduct evaluation and customer satisfaction rating received via feefo responses. Provide report and trend data to our management team.
• Analyze all customer service metrics, accuracy & quality scorecard of our agents and how the performance affects our overall customer experience and KPIs.
• Conduct UAT testing for all new initiatives and enhancement to ensure zero error prior to production.
• Proactively create, innovate, and share initiatives to improve work quality.
• Provide monthly coaching on QA score to Individuals and Teams to improve quality performance.
• Provide feedback and actionable data to various internal groups like operation managers and team leaders on work process.
• To assist and cover Training/Refreshers when required.
• Undertake any related assignments as and when assigned.

Job Requirements:

• Minimum 2-3 years relevant experience in Call Center, Sales Center and Customer Service roles.
• Insurance Certifications (BCP/PGI/ComGI) required.
• Proficient in Microsoft Office, especially with Excel and Powerpoint.
• Thrive working in a team oriented and fast-paced environment.
• Excellent listening and analytical skills
• Great multi-tasker, self-directed and organized.
• Excellent verbal and written communication skills with strong attention to detail.
• Diploma in any field.

KEY ACTIVITIES / ACCOUNTABILITIES

• Administration of credit policies, processes and internal controls to govern the credit control and collection function
• Credit assessment and credit review function
• Payment follow-ups and enforcement of assigned credit limits/policies
• Active collection process involving calling, email, site visits and other appropriate means
• Monitor, ensure accurate and timely payment recovery
• Investigate and resolve discrepancies relating to non-payment of invoices
• Coordinate and build strong relationship between customers and internal stakeholders to resolve issues at root cause and enable smooth collection
• Prepare regular and monthly credit related reports
• Organise routine collection meetings with sales team
• Handle Legal proceedings, Small Claim Tribunal and 3rd party collection agencies
• Prepare month-end and year-end closing reports
• Ensure compliance with company financial standards

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma and above qualification in Accountancy/Finance/Business or equivalent

PREFERRED EXPERIENCE AND KNOWLEDGE

• Minimum 3 years’ experience in credit control
• Disciplined, well-organised and good communication skills
• Able to work independently with minimum supervision
• Pro-active
• Be a change ambassador
• Meticulous, organised and good attention to details
• Good interpersonal and communication skills
• Strong computer literacy especially in Microsoft Excel, PowerPoint and accounting software.