Job Description

What you will do:

• Under the guidance of Head of Internal Control, the IT Internal Control Manager will play critical role in company’s continuous enhancement of internal controls across IT systems, platforms, and processes. Collaborating with diverse departments, this role ensures that controls such as ITGC, ITAC, and ITELC not only align with business objectives but also fortify data integrity and cybersecurity, while upholding SOX IT-related compliance. Positioned as a trusted advisor to the business, the person will offer insights and best practice recommendations on optimizing IT controls, emphasizing automation and standardization.

Key responsibilities include:

• Lead the assessment of IT Control Environment and framework that suits Traveloka’s needs
• Evaluate and update IT controls, cybersecurity protocols, and compliance processes in line with Traveloka’s Group SOX ICOFR guidelines.
• Analyse IT processes & controls to identify key IT risks, lapses, or potential enhancements across business operations.
• Advocate and drive the transition towards automated controls to boost efficiency.
• Lead coordination in remediating IT audit issues in collaboration with operations and technology divisions.
• Analyze and design IT SOX controls supporting business processes and other compliance topics to identify risk and control weaknesses.
• Manage SOX-specific IT activities, ensuring up-to-date documentation like system flowcharts and risk control matrices.
• Develop and provide IT control training to bridge organizational knowledge gaps, keeping teams abreast of compliance benchmarks.
• Work to mitigate and remediate identified deficiencies with the business in a timely manner.
• Promote the use of SOX control & risk management tool to PICs and assist PICs in managing control development effectively on the tool.

Requirements:

• Bachelor's degree in computing related majors with IT audit qualifications preferred.
• A minimum of 8 years in IT audit and control roles, encompassing IT control management, cybersecurity, IT audit, and operational management.
• Prior experience in Big 4 IT auditing is required.
• Over 6 years of expertise in SOX-oriented IT audit & controls.
• Certified Internal Audit (CIA), Certified Information System Auditor (CISA), or similar certifications highly desirable. Thorough understanding of internal control concepts, especially SOX and COSO frameworks.
• Comprehensive understanding of ITGC & ITELC best practices, cybersecurity protocols, and associated regulations.
• Capable of managing and prioritizing multiple IT projects.
• Excellent communication abilities for effective interactions with internal and external parties.

Our client provides EPC (Engineering, Procurement, Construction) and maintenance business related services and solutions regionally for various plants and facilities in the Energy, Transition, Healthcare/Life Science, Industrial/Urban Infrastructure and Resource Recycling fields. They are now looking for a Field Control Managerfor their construction project’s offices and sites.

Position: Field Control Manager (Contract)

Location: Japan & the UAE

Job Highlight

· Duration: Approximately 2.5 to 3 years

· Locations: Yokohama, Japan and Ruwais, UAE

· Competitive remuneration package

Role & Responsibilities

The Field Control Manager in the O&G company will play a crucial role in project management within the construction domain.

Key Responsibilities

· Implementation of Planning and Scheduling Standards: Ensure adherence to our client's Planning and Scheduling standards and procedures, striving for alignment with industry best practices.

· Management Support:Provide support to the Site Manager in matters about schedule, progress, cost, and contract management.

· Project Coordination:Initiate project coordination efforts with the client, project sponsors, and the project management team at client's Japan’s office.

· Contract Review and Scope Baseline Development: Review contract draft and bid documents, identify key points in the Scope of Work (SOW), and clarify ambiguous points for clear scope definition.

· Team Management:Develop and manage Planning and Reporting teams to ensure effective project planning and progress monitoring.

· Schedule Development: Develop Level 3 Schedules using Primavera 6, considering Enterprise Environmental Factors and Organizational Process Assets.

· Subcontract Management: Develop subcontract schedule annexes and evaluate bidder offers, along with developing Manpower & Equipment Deployment Plans.

· Strategic Planning and Analysis: Strategically plan for different critical situations and conduct What-if Analyses for various scenarios.

· Risk Management: Utilize various Risk Management Techniques for both schedule and cost, including Risk Register brainstorming sessions and the development of risk responses for positive and negative risks.

· Progress Monitoring and Material Management: Develop progress monitoring systems using CMS and Virtual Manager VM, aligning with Primavera 6. Also, develop Material Management Systems including material handling and inspection procedures.

. Safety and Compliance: Ensuring safety standards are met and maintaining compliance with environmental regulations and safety protocols to minimize impact on communities and ecosystems.

Other Responsibilities

· Oversee tank construction activities, ensuring adherence to project specifications, safety standards, and timelines.

· Lead and supervise a team of construction personnel, including workers and subcontractors.

· Participate in construction planning, including resource estimation and milestone identification.

· Implement and maintain quality assurance procedures, conducting inspections and ensuring compliance with codes and standards.

· Enforce safety protocols, conduct safety meetings, and manage construction risks.

· Communicate and collaborate with project managers, engineers, clients, and subcontractors.

· Maintain construction records, including progress reports, material logs, and inspection reports.

· Contribute to cost control efforts by monitoring construction activities and resource utilization.

· Identify opportunities for process improvement and implement best practices for the construction project.

Requirements

· Degree in Civil & Structural Engineering, Mechanical Engineering

· Minimum 15 years of working experience with LNG Tank Construction| O& G company's construction fields' quaity control/ supervisory background

· Oil & Gas industry’s experience with relevant certs is crucial

· 10-15 years of work experience in the EPC projects

· Sound knowledge on industry’s best practices and past experience in attaining the alignment with industry best practices.

· Solid technical and practical experience in the relevant discipline, including ability to work to tight deadlines and prioritization of work to achieve them.

· Expertise in Schedule Development: Development skills up to Level 3 Schedules using Primavera 6, considering Enterprise Environmental Factors and Organizational Process Assets.

· Proven skills in various Risk Management Techniques for both schedule and cost, including Risk Register brainstorming sessions and the development of risk responses for positive and negative risks.

· Material Management skill: Expertise in developing progress monitoring systems using CMS and Virtual Manager VM, aligning with Primavera 6.

· Progress Monitoring skill: Expertise in developing Material Management Systems including material handling and inspection procedures.

· Strategic Planning and Analysing skills

· Subcontract Management skill: Expertise in developing subcontract schedule annexes and evaluate bidder offers, along with developing Manpower & Equipment Deployment Plans.

· Expertise in Implementation of Planning and Scheduling Standards to ensure adherence to our client's Planning and Scheduling standards and procedures, striving for alignment with industry best practices.

· Management Support:Provide support to the Site Manager in matters about schedule, progress, cost, and contract management.

· Project Coordination:Initiate project coordination efforts with the client, project sponsors, and the project management team at client's Japan’s office.

· Contract Review and Scope Baseline Development: Review contract draft and bid documents, identify key points in the Scope of Work (SOW), and clarify ambiguous points for clear scope definition.

· Team Management:Develop and manage Planning and Reporting teams to ensure effective project planning and progress monitoring.

· Recognized trade qualifications in the relevant discipline or equivalent experience

. Competent in the use of relevant software such as MS Office Suite and a sound knowledge in relevant technical Softwares (such as Construction Management System, 3D CAD Models, etc.

· Committed to complete the contractual period: 2.5 years- 3 years of contract job (approximately)

· Comfortable with construction site’s environment in the UAE & Japan

. Strong communication, organizational, and leadership skills.

· Professionals who have past work experiences in the following companies are welcome to apply:

· *NPCC (National Petroleum Construction Company) *- HQ in UAE | *Heavy Engineering Industries & Shipbuilding Company (HEISCO)* - Headquarters: Kuwait City, Kuwait| *Lamprell* - Headquarters: Dubai, United Arab Emirates| *Toyo Engineering Corporation*- Headquarters: Chiba, Japan| *Chioyoda*- Offices in Japan & in the M.E.

· China Machinery Engineering| Rekayasa Industri, Shimizu| TEKNOTES Technological Plants| GAMA Holding| Tecnimont| Petrojet| Hyundai Engineering| Engineering Power Solutions| SICIM.

· Language proficiencies: English and respective countries’ local languages are required to communicate with Japanese & Emirati stakeholders, vendors and the Japan & the UAE’s construction site’s local and non-local workers

· Singaporeans with SPRs status in Japan or the UAE are welcome to apply

· Proactive| Result-Driven| Team-player.

Other information

· 2.5 years of assignment| Contract job

. Competitive remuneration package for the right candidate

Please contact our Recruitment Manager: Leeza Shaheed (R1770675) @ [email protected] for further enquiries about the role.

Venture Cove Pte Ltd| EA License 21C0547

Singapore 049513

LinkedIn: http://www.linkedin.com/in/venture-cove-681891249/

Website: http://www.venture-cove.com/

Industry : Construction

Location : West

Salary Range : Up to S$7,000 Per month

Responsibilities:

• According to the subsidiary's marketing strategy plan, gradually complete the construction and management of the subsidiary's financing credit system.
• Financing channel development, dealer and customer receivables, overdue management
• According to the company's overseas marketing requirements, formulate the annual credit policy for the subsidiary's marketing.
• Planning, allocation and adjustment of subsidiary financing credit resources.
• Accounts receivable analysis, overdue arrears collection management.
• Construction and management of financing channels.
• Train and guide merchandisers, offices and dealers to carry out credit management and financing work, and improve dealers' credit sales and risk management and control capabilities.
• Improve the international marketing credit protection system through export credit insurance, guarantee and other means.
• Daily implementation and monitoring of credit policies.
• Promote the improvement of the subsidiary's operating conditions and internal control.
• Coordinate the business work of the subsidiaries and the relevant departments of the international business center to obtain the largest credit resources.
• Complete the tasks assigned temporarily by the leader.

Requirements:

• More than 3 years of working experience in credit management and financial leasing of large enterprises
• Bachelor degree or above, major in credit, finance, law, economics, foreign trade, management, administration and related fields.
• Familiar with financial leasing, credit management knowledge, and legal knowledge such as contract law, company law, guarantee law, familiar with marketing, international trade, finance and financial management knowledge, general statistical knowledge and analysis methods.
• Familiar with the construction machinery industry and products, the company's overseas sales business model and organizational structure; strong risk judgment ability, problem solving ability, communication and coordination ability, ability to train and guide subordinates, and strong planning, organization, coordination, innovation, Analysis, comprehension, judgment, language and writing skills.
• Can travel frequently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to them confidence in the validity of financial statements and business-critical information or processes. Groups (or, as we call them, sub-service lines) within Assurance include External Audit, Climate Change and Sustainability Services, Financial Accounting Advisory Services and Fraud Investigation & Dispute Services.

Join our External Audit team and you will help our clients meet their reporting requirements by providing an objective and independent examination of their financial statements. In addition, you will conduct timely and constructive discussions with the management on accounting and reporting matters and provide a robust and clear perspective to audit committees.

The opportunity

We are seeking a driven and ambitious Manager to join this exciting and fast-growing area of our business. You will play a key role in driving growth by developing new and enhancing existing client relationships, leading highly skilled project teams and delivering a first-class customer experience through high profile engagements. In return for helping us to build a better working world, you can expect excellent career opportunities within a dynamic and collaborative environment.

Your key responsibilities

• Manage assurance engagements by defining the audit strategy in consultation with the senior manager/partner and execute it in compliance with EY's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed
• Cultivate and manage business development opportunities. Generate new audit business opportunities by understanding EY and its service lines and actively assess/present ways to apply knowledge and services.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competencies.
• Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training
• Maintain cooperative relationships with other assurance teams
• Develop and maintain long-term productive client relationships and networks.

Skills and attributes for success

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills
• Good project management skills
• Integrity within a professional environment

To qualify for the role you must have

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained CPA Singapore qualification
• At least 5 years of related work experience

Ideally, you’ll also have

• Prior working experience in global professional services organization or mid-tier firms will be highly advantageous

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Purpose

You are required to provide underwriting support for all product lines in New Business Underwriting (NBU)

The Job

• Underwrite new applications for Life, Accident and Health, disability income and long term care proposals
• Countersign and provide guidance to junior underwriters
• Provide underwriting advice & support for financial planners through e-booking, emails, phone calls
• Provide critical liaison and build strong business relationship between NBU and distribution channels
• Conduct underwriting training for distribution channels
• Project management, e.g. reviewing underwriting guidelines, reviewing & streamlining work processes to support business operations
• Ensure all department KPIs are achieved
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree with at least 5 years’ experience in underwriting Life, Accident and Health risks
• Non-degree holders who have relevant experience or certification in underwriting may be considered
• Good team player with strong analytical skills & ability to work under pressure
• Good interpersonal and communication skills
• Literacy in both English and Chinese language (both oral & written)
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Responsibilities

• To follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from Banks, Telecom Support Service Providers and Commercial clients.
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment plans with customers
• Perform administrative duties, enquiries, accounts monitoring
• Update and maintain the Credit Collection System
• Any other ad-hoc duties assigned

Requirements

• At least Diploma / A / O Levels
• Excellent communication and interpersonal skills
• Service-oriented and result driven
• Enjoys working in a fast-paced environment
• Team player that is also able to work independently

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

• Engage community care providers to encourage participation in quality improvement initiatives.
• Plan schedule and assist in scoping of projects and collaborative.
• Conduct and facilitate Clinical / Quality Improvement workshops, and ensure proper documentation of workshops, meetings and collaborative.
• Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis.
• Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable.
• Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in.
• Conduct ground sensing via observations, focus groups or interviews from customers’ lenses.
• Co-develop innovative solutions with the Sector, using basic design thinking principles where relevant.
• Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals.
• Review, develop and support new initiatives to address emerging needs, e.g., person-centred care, community mental health and quality & ageing issues.
• Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector.

Job Requirements

• Degree with at least 6-8 years of working experience, preferably with one-year Service design or Business process re-engineering using a structured methodology.
• Experienced in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
• Strong analytical and conceptualization with problem-solving skills
• Experience in managing projects related to process or quality improvement would be preferred
• Knowledge of the community care sector, and computer database and basic statistics would be an advantage
• Resourceful, self-motivated starter and team player
• Effective communicator, both oral and written

Responsibilities

• Prepare and update the accounting policies for group companies in the Asia Pacific (AP) region.
• Prepare and update the guidelines for tax audit in the AP region.
• Summarize and update the company law, tax law, etc. related to financial and tax accounting in the AP region.
• Prepare the closing report and business plan report submitted to MD.
• Prepare the annual budget for Singapore office.
• Arrange business trips and meetings for CFO and managers.
• Support adhoc activities for CFO.
• Handle administrative matters for board meeting and assist to collect the meeting's materials into one presentation.

Requirements

• Bachelor Degree in Accountancy or equivalent
• At least 3+ years of experience in financial accounting
• Strong proficiency in MS Excel tools
• Preferably with some knowledge in cross border taxation

To apply, please visit www.gmprecruit.com and search for Job Reference: 24170.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Reporting: Internal Control and Compliance Manager

Job Description

· Lead and provide guidance within the Transaction Monitoring and Sanction function teams (20pax++)

· Oversight of day-to-day Transaction Monitoring and Sanction function and monitor aging status

· Assist in performing level 2 review of corporate alerts

· Assist in performing level 2 review of STORMS alerts

· Review and checking of response for Production Orders

· Filing of STR

· Assist in performing sample testing on commercial bank individual alerts cleared by Level 1 reviewers

· Review quarterly sample testing on Accuity (trade financing) alerts

· Annual review of transaction monitoring parameters and thresholds

· Review gap analysis performed by business units and assessed by team members

· Review of business/exception/extension memos

· Assist in management, HO and regulatory reporting

· Assist in audit and regulatory inspections/requests

· Review of AML policy and procedure and to undertake appropriate changes

· Conducts AML relating training as and when necessary

· Sharing session with Transaction Monitoring and Sanction team members during ongoing regular meetings

· Dissemination of regulatory updates from STRO/authority

· Any other project(s) assigned from time to time

Job Requirements

· At least Bachelor degree in Finance, Economics, Banking, or a related field

· At least 5 years of relevant experience in similar capacity in a Bank in Singapore

· English & Mandarin to liaise with all stakeholders

· Strong knowledge in local rules and regulations

· Good interpersonal skills to handle stakeholders across multiple departments

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

Data Platform is one of the driving forces to grow Tiktok's ads revenue, is the pioneer in creating data-centric technologies and building value-measurable data, services, and products.The mission of our QA team is to ensure Data Platform‘s quality by technology, working with developers and PMs to deliver accurate data, reliable services and products.

Responsibilities

1. Responsible for the quality assurance work related to TikTok and its affiliates global advertising data platform;

2. Responsible for the development of testing tools during related processes;

3. Follow up on online issues, track, analyze and drive improvements;

4. With strong product sense, propose and implement good product solutions during the project process.

Qualifications

1. Bachelor degree or above, computer related major, more than 2 years of work experience;

2. Have a good foundation in program development languages, be familiar with one or more common development languages in Java/Golang/Python;

3. Proficient in using HiveSQL/MySQL;

4. Familiar with open source big data technologies, such as Kafka/Spark/Flink/Doris, etc.;

5. Experience in advertising data development and data warehouse testing will be a strong plus ;

6. Cheerful personality and project management experience

7. Effective communication skills to collaborate seamlessly with team members and convey complex ideas to diverse stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

Data Platform is one of the driving forces to grow Tiktok's ads revenue, is the pioneer in creating data-centric technologies and building value-measurable data, services, and products.The mission of our QA team is to ensure Data Platform‘s quality by technology, working with developers and PMs to deliver accurate data, reliable services and products.

Responsibilities

1. Responsible for the quality assurance work related to TikTok and its affiliates global advertising data platform;

2. Responsible for the development of testing tools during related processes;

3. Follow up on online issues, track, analyze and drive improvements;

4. With strong product sense, propose and implement good product solutions during the project process.

Qualifications

1. Bachelor degree or above, computer related major, more than 5 years of work experience;

2. Have a good foundation in program development languages, be familiar with one or more common development languages in Java/Golang/Python;

3. Proficient in using HiveSQL/MySQL;

4. Familiar with open source big data technologies, such as Kafka/Spark/Flink/Doris, etc.;

5. Experience in advertising data development and data warehouse testing will be a strong plus ;

6. Cheerful personality and project management experience

7. Effective communication skills to collaborate seamlessly with team members and convey complex ideas to diverse stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Ensure sufficient stock is maintained for Gaming operations;
• Ensure the safe storage and maintenance of all gaming equipment;
• Ensure all gaming equipment is properly accounted for and in good working conditions;
• Assist in receipt/delivery of goods and services, gaming equipment and documentation;
• Perform the operation, maintenance, construction or repair of gaming equipment;
• Perform acquisition, preparation, distribution, verification, storage, disposal or destruction of gaming equipment;
• Ensure compliance with Casino Regulatory and other statutory requirements;
• Ad-hoc assignment from time to time.

Requirements:

• Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
• GCE 'O' level or equivalent
• Able to perform shifts including weekends & public holidays
• Able to converse in English

Job Profile Summary:

In this role, you will assist in performance monitoring, collating business statistics, identifying automation

and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.

Job Description

• Drive initiatives and enhancement projects to improve businesses processes and systems.
• Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Map process flows across business operations and services, analysing and identifying process gaps
• Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support BA to ensure the accuracy of the user requirements for system enhancements.
• Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
• Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare user guides and provide training to end users on the implemented solutions.
• Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
• Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
• Support post-deployment verification activities and assist in business recovery efforts if needed.
• Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
• Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.

Working Experience:

• At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and project management skills
• Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
• Proactive, detailed oriented
• Customer-centric with ability to work under pressure
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Education:

• Degree

about the company

Our client is a leading system integrator in the construction & project management. They’re now on a look out for a Quality Engineer/Manager to join their dynamic team.

about the job

• Implement, maintain and improve the quality management system (QMS)
• Drive quality improvements and proactive participation in continuous improvement and process improvement projects
• Interact with clients & Accreditation Bodies and be responsible for advising operational colleagues of the importance of quality, accuracy and integrity in the provision of the testing, calibration inspection and certification services we provide.
• Ensure buy-in to the effective implementation of our quality policies and procedure
• Manage scheduled internal audits across management system and technical disciplines
• Manage external and internal proficiency testing programs and prepare compliance and improvement metrics as required.
• Write and review quality documentation and effective and efficient management of personal work schedules and timely generation of quality reports.

job requirement

• Degree / Diploma in Engineering
• Minimum 4 years of managing quality management systems
• Project management experience
• Certified Lead Auditor in ISO9001,ISO14001,ISO45001 would be a huge plus
• Construction / MRT project experience will be a plus
• Able to commence immediately or within short notice period

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Perm Risk Control & Monitoring Manager

JOB RESPONSIBILITIES

• Perform independent annual credit review of existing credit cases (i.e. annual and ad-hoc credit reviews) submitted by the Credit & marketing Department and the Treasury Department.
• Prepare the necessary documents (i.e. original credit application, and voting form) and write minutes for the credit committee meeting.
• Monitor the submission of annual credit reviews to ensure that all the existing credit files are reviewed promptly and timely.
• Primary reviewer in charge of new case review, and perform independent credit assessment of credit cases submitted by the Credit & Marketing Department and the Treasury Department.
• Perform the periodic risk reports (daily, monthly, quarterly, semi-annual and annual) in accordance with the Routine Report List.
• Monitor the implementation of policies and procedures if necessary.
• Reviewing KYC and CDD duties.
• Assist with China Head Office reporting and enquires.
• Perform ad-hoc assignments assigned by the Bank.
• Manage the filing of all the records.
• Assist in market risk and liquidity risk management.

REQUIREMENTS

• A good degree in related fields: Finance, Business, Accountancy, Economics

• With at least 5 years of relevant working experience at financial services firms

• Good understanding of credit risk management and mitigation practices as well as issues and developments affecting the banking industry

Salary: $6000 - $7000

Location: CBD

Working hours: 9-6Pm mon-fri

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24140

Tel: 6233 0450

WA: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680

Senior Maintenance Manager

Working Hours: 5days (Mon-Fri), 8 am to 4.30 pm.

Work location: Jurong Island (Transport provided at Jurong East)

Salary: $8,000 to $9,500

Responsibilities：

• Management of annual/specific Project and Maintenance activities/budgets (both Mechanical and E&I) throughout fiscal year to achieve department goals.
• Ensuring that the relevant maintenance strategies as well as industry best practices are applied to the activities for maintenance and modifications in the plant to achieve reliability and availability of plant equipment of the highest level.
• Ensures all plant and equipment is maintained to the highest level of safety for work to avoid lost time accidents, with immediate response and thorough investigations and corrective actions for all hazardous occurrences and accidents.
• Ensure all Mechanical and E&I maintenance activities are carried out in accordance with the Company’s HSEQ Standards, statutory requirements, Company Maintenance & Management System, and best industry maintenance practices.
• Ensuring that there are adequate procedures and systems put in place for maintenance activities conducted within the process plant.
• Oversee all facilities planning and operations/functions including the maintenance, modification control of equipment, space allocation, move and construction.
• Works with counterparts in parent and subsidiary companies on technology transfers to raise maintenance performance standards.
• Line management responsibility for Maintenance team members.
• Approval of all work requests for equipment maintenance and modifications related to improvements and safety of process and plant.
• Approval of requisition for new equipment and maintenance spares.
• Approval of Contractors’ daily timesheets.
• Approval of the daily maintenance activities and modifications in the plant.
• Approval of grade change maintenance activities, in consultation with production department
• Planning and managing the shutdown maintenance.
• Provide training needs of Maintenance team members to ensure that they have the necessary skills and competencies to carry out their work in an efficient manner.
• Assessment and review of in-house contractors’ performance and the contract.
• Undertakes special assignments or projects as directed by the Manufacturing Director

Requirements:

• Degree in related discipline.
• Experiences in the chemical industry Singapore as Manager or Assistant manager.
• Experiences and knowledge about maintenance of mechanical rotating equipment and static facilities.
• Experiences as E&I Process/Maintenance Engineer at chemical plant or manufacturing facility.
• Knowledge about and to be familiar with high voltage power supply/MCC, control panel and/or DCS design and system to manage establishment will be an advantage.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Responsibilities

• Plan and perform assurance reviews, including control testing, in accordance to the assurance methodology, and evaluate the adequacy and effectiveness of internal controls relating to risks within the functional areas. Recommend improvements to strengthen controls and enhance the risk management practice in GFCS.
• Adopt appropriate methods to obtain knowledge and apply judgment based on sound knowledge of day-to-day assurance review work; this includes identifying and assessing key risks and designing testing to assess the design and operating effectiveness of the key controls in place.
• Collaborate actively with subject matter experts (SME) and other teams/stakeholders in Head Office, as well as overseas locations, in conducting assurance reviews and resolving risk-related issues, delivering the GFCS BRCM agenda under limited supervision.
• Plan and organise GFCS engagement initiatives in collaboration with the organising committees, including annual conference, town hall, team building programs, and CSR fundraising events.
• Active engagement with team members for knowledge sharing.

Job Requirements

• More than 8 years of working experience in Finance/Audit, preferably from the financial industry or Big 4.
• Experience in usage of data analytics for audit or assurance work will be a strong plus.
• Excellent communication skills (verbal, written and presentation) to deliver timely assurance reports to senior management and stakeholders.
• Strong relationship management, influencing, analytical, problem solving, and planning skills.
• Self-motivated and driven, detailed, and able to work independently.
• A keen learner and good team player who thrives in a fast-paced environment.

· Manage and enforce in-house Quality Management System according to ISO13485 / MDD / MDR/ MDSAP requirements

· Review constantly the effectiveness and relevancy of SOPs, Quality Manual and Technical File

· Report to management team on the performance of the Quality Management System and Quality Improvement Plan

· Work closely with Regulatory Affairs function to develop and manage international product registrations

· Support Clinical, Design Development, Marketing, Business Development and Revenue functions upon request

· Support any non-compliance with respective outsourced third-party service providers and suppliers

· Lead daily operations and incidents arising from manufacturing and quality

· Support the submission of significant change notification and documentation to Notified Body

· Lead periodic key suppliers’ audit and suppliers’ evaluation

· Ensure validity of all suppliers’ certification and agreement

· Keep abreast, identify changes required to meet new standards in an ever-changing regulatory environment

· Manage entire manufacturing process from purchasing to final product release to ensure adequate inventory to fulfil customers’ order

· Take lead roles in ongoing design change and process validation

· Support external and internal audits

· Validate, monitor and measure to ensure related quality KPIs are achieved

Quantity Assurance Executive ( FSSC22000 )

Location : Pandan Loop, Pantech Business Hub
Working hours: Mon- Fri (9am – 6pm)
Salary : $3000 -$4000

Industry : Food Manufacturer

Job scope

• To implement and maintain all quality and food safety control processes which are compliant to company’s FSSC22000 standard and relevant statutory requirements.
• To conduct inhouse food safety training to production/ operations staffs.
• To manage customer complaints investigation and perform troubleshooting and drive process improvement program to ensure high standard of food safety and quality.
• Responsible for conducting in-house swabbing test such as equipment, hand, packaging and coordinating with third party lab to arrange for air, water, equipment swab, hand swab, packaging swab.
• Monitor and report pest activities to ensure good hygiene in warehouse and production.
• Responsible for raw material sample drawing.
• Handle 2nd & 3rd party audit like FSSC22000, SFA and other relevant audits. To be appointed QP for SFA and also apply for Free Sale Certificate and other SFA certs when applicable.
• Ensure all relevant documents are in place before production start.
• Support in line production check on CCPs, OPRPs and in-line checking of the products such as FOC. Highlight immediately to the Superior/Manager should there be any non-compliances.
• Support in line production checks such as correct raw material usage, correct packaging are use, correct stencilling information and ensuring that changeover / flush out are done accordingly.
• Support in production to ensure finished goods samples are collected and ensuring that correct samples are collected by the productions.
• Responsible for equipment preventive and maintenance and periodic calibration.
• Maintain good record keeping for audits and certification renewal.
• Perform ad-hoc duties as assigned by management.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Senior Software Engineer (Automation Control)

• Working Hours: Monday-Friday [8.30am - 5.45pm]
• Location: Kaki Bukit
• Salary: $3,000-$4,500 + AWS + VB

Requirements:

• Degree/diploma in Electrical/Electronic engineering/Computer science or related discipline
• 2-3 years of experience in PC programming (e.g. Visual C#)
• Familiar with various motions system/automation devices (e.g. IAI, Yasakawa)
• Familiar with vision systems (e.g. Cognex)
• Preferable with PLC knowledge (e.g. Omron/Beckhoff )
• Able to travel overseas at short notice

Jobs Scope:

• Design and develop software/GUI for automated equipment based on specifications and requirements
• Write design documentation to communicate functions of the developed programs
• Maintain, review and improve legacy codes and features
• Liaise with customer on control requirement and commissioning of the software in customer site

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Our General Assurance team specialises in the financial performance and operations of business. Being part of the firm’s largest line of service, you will experience a dynamic and fast-paced working environment from potential start-ups to multinational corporations in industries ranging from technology, oil and gas, pharmaceutical, gaming and retail amongst others.

Clients look to you for audit, regulatory, listing, private placement, corporate change and other business-related advice. So it's not all about numbers! As an Assurance Associate, you will be part of a team that interacts with every aspect of our clients’ activities – understanding their business to identify areas where we can add value and offer insightful audit advice. As you work with some of our most prestigious clients, you will develop the business skills, technical knowledge and relationships that will help you grow your career.

Responsibilities:

• You will provide assurance services in financial performance and operations of businesses including management structures, information systems and controls using our innovative global audit methodology
• You will deliver a broad range of innovative and cost-effective solutions for financial control regulatory reporting, shareholder value and technology issues

Requirements:

• Final year Accountancy student from a local/overseas university
• A good track record of academic achievements
• Strong involvement in co-curricular activities
• Strong leadership, interpersonal and communication skills
• An ability to work effectively in a fast-paced and dynamic environment
• A team player and keen learner

Details of the Division and Team:

Deutsche Bank (DB) is committed to the highest standards of Anti-Money Laundering (AML), Sanctions & Embargoes, Anti-Bribery and Corruption (ABC) and Anti-Fraud & Investigations (AF&I) and wider Financial Crime (collectively referred to as Anti Financial Crime) prevention. The Management and all employees are required to adhere to these standards to prevent DB and our reputation from those who may intend to use our products and services for money laundering, bribery, corruption, fraud and/or Terrorist Financing (TF) purposes.

Overview

The purpose of the Strategic Remediation & Control Office (SRCO) in APAC is to deliver comprehensive governance and oversight of remediation activities while enhancing the quality and efficiency of the Bank’s risk and control environment.

As part of the efforts put by DB to maintain its high standards in terms of Financial Crime prevention, the bank is running several Transaction Monitoring (TM) projects at a global, regional and local level which are aiming to bring significant improvements in the Transaction Monitoring space. Complex and large-scale projects, such as the implementation of Strategic TM and Case Management platforms across the APAC branches of the bank, require adequate oversight and monitoring to ensure a successful delivery.

The Transaction Monitoring project manager within SRCO will need to have strong and solid project and stakeholder management skills to ensure that both Change-The-Bank (CTB) and Run-The-Bank (RTB) TM projects are executed smoothly, in a controlled and audit-proof manner and adhering to the agreed scope and timelines.

The chosen candidate will have to engage with a wide range of stakeholders (3 Lines of Defence and Technology) and proactively anticipate and manage risks and issues which may cause delays and unexpected outcomes along the project life cycle.

Activities to be performed by the TM project manager for achieving success include but are not limited to project planning and execution, budgeting, senior management reporting, coordination and monitoring of remedial activities and establishment of communication channels across relevant stakeholders at a local, regional and global level. The TM project manager will need to ensure that appropriate level of documentation and execution discipline is applied along the projects so that the execution is done in a sustainable manner with proper handover to BAU where applicable at the end of the project.

The chosen candidate should have experience in project management across all project/program related activities such as drafting of project artifacts (e.g. Business requirement documents), documenting testing execution (e.g. UAT test cases) and other regulatory related tasks (e.g. coordination of regulatory reporting submissions).

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Support & lead Transaction Monitoring (TM) related projects from the requirements definition phase to the final delivery.
• Develop & deliver project plans and roadmaps taking into consideration all project related activities, resources, timelines and deliverables.
• Summarize and report overall program/project status progress and ensure adherence to the agreed scope and schedule.
• Manage issues, risks, dependencies and assumptions to ensure successful and timely delivery of the project. Risk mitigation plans may need to be created and executed along the project life cycle to prevent deviations from the initial scope and schedule. Escalate fast and to achieve the right outcomes.
• Ensure project delivery with full understanding of risks & control considerations. Output of the project will need to be adherent to regulatory and internal risk appetite requirements.
• Work with SMEs to complete project artifacts in alignment with stakeholders’ expectations
• Develop project related MI metrics and reports/dashboards.
• Provide transparency around progress status and key risks/issues being faced towards achieving success on the in-flight projects to various stakeholder groups.
• Establish strong partnership and collaborative relationships with various stakeholder groups (AFC/Compliance/Legal/Operations/COO/IT & Infrastructure) towards achieving the project outcomes within required timeframes in adherence with regulatory expectations and internal guidelines.
• Develop strong knowledge and understanding of APAC systems/processes/organization in the AFC space.
• Ensure experience gleaned and knowledge gathered from various projects is documented and shared across team for leverage on other ongoing or future initiatives.

Your skills and experience:

• Minimum 6 years’ experience as a Project Manager having worked on Change or Transformation projects within the Transaction Monitoring area in a large multi-national bank.
• Proven experience and knowledge of Transaction Monitoring and Anti-Financial Crime.
• Proven experience of regional regulatory trends and developments in both AFC and AML and demonstrated work done in this area.
• Bachelor’s degree in finance, Accounting, Business or having other relevant professional qualifications.
• Attention to detail and able to apply control framework around processes and identify gaps, risks.
• Strong AFC Risk acumen.
• Strong analytical and organisational skills, solution oriented with the ability to think independently.
• Proven experience in stakeholder and project management experience with ability to communicate with different stakeholders.
• Strong team player with experience to work in diverse teams.
• Very good communication, presentation skills & ability to explain complex structures.
• Have a proactive approach to tasks and responsibilities.
• Flexible to take over any ad-hoc activity instructed by your manager based on the needs of the team.
  
  Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

• Industry : Construction
• Location : West
• Salary Range : Up to S$7,000 Per month

Responsibilities:

• According to the subsidiary's marketing strategy plan, gradually complete the construction and management of the subsidiary's financing credit system.
• Financing channel development, dealer and customer receivables, overdue management
• According to the company's overseas marketing requirements, formulate the annual credit policy for the subsidiary's marketing.
• Planning, allocation and adjustment of subsidiary financing credit resources.
• Accounts receivable analysis, overdue arrears collection management.
• Construction and management of financing channels.
• Train and guide merchandisers, offices and dealers to carry out credit management and financing work, and improve dealers' credit sales and risk management and control capabilities.
• Improve the international marketing credit protection system through export credit insurance, guarantee and other means.
• Daily implementation and monitoring of credit policies.
• Promote the improvement of the subsidiary's operating conditions and internal control.
• Coordinate the business work of the subsidiaries and the relevant departments of the international business center to obtain the largest credit resources.
• Complete the tasks assigned temporarily by the leader.

Requirements:

• More than 3 years of working experience in credit management and financial leasing of large enterprises
• Bachelor degree or above, major in credit, finance, law, economics, foreign trade, management, administration and related fields.
• Familiar with financial leasing, credit management knowledge, and legal knowledge such as contract law, company law, guarantee law, familiar with marketing, international trade, finance and financial management knowledge, general statistical knowledge and analysis methods.
• Familiar with the construction machinery industry and products, the company's overseas sales business model and organizational structure; strong risk judgment ability, problem solving ability, communication and coordination ability, ability to train and guide subordinates, and strong planning, organization, coordination, innovation, Analysis, comprehension, judgment, language and writing skills.
• Can travel frequently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

• Industry : Financial Institute
• Location : Central
• Salary Range : Up to S$6,000 Per month

Responsibilities:

• Reconciliation of Profit and Loss statements (P/L)
• Prepare Risk reporting and position reporting
• Conduct assessments to define and analyze possible risks
• Evaluate the gravity of each risk by considering its consequences
• Audit processes and procedures
• Develop risk management controls and systems
• Design processes to eliminate or mitigate potential risks
• Create contingency plans to manage crises
• Evaluate existing policies and procedures to find weaknesses
• Prepare reports and present recommendations
• Help implement solutions and plans
• Ensure risk exposures of the company is within stipulated limits
• Work closely with other business stakeholders

Requirements:

• Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 5-8 years of relevant risk or credit risk control experience
• Professional Risk Manager (PRM) certification is a plus
• Independent, organized, highly analytical and proactive
• Need to be able to read and write in Chinese (Need to communicate with Chinese speaking client and counterparts)

Job ID: L976YWRY

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

JOB SUMMARY

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Assists with regional and/or company-wide implementation of company best practices.

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

• Uses data collection methods to compile, display, track, and analyze defect trends.

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Models service behaviors that meet or exceed guest expectations.