• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives. WE ARE LOOKING FOR Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors Conduct investigations by interviewing with relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconduct, and providing outcomes of investigations Prepare investigation reports, documenting the investigator's assessment and recommendations Mete out disciplinary actions in accordance to the Company's Market Conduct Standards Analyse common trends to identify high-risk representations and agencies Conduct portfolio reviews of high-risk representatives (through use of data analysis) Provide consult to stakeholders on BSC related matters WHAT YOU WILL HAVE Min Diploma At least 1 to 2 years of insurance sales advisory experience Market conduct and/or Balanced Scorecard experience preferred CMFAS 5 & 9 certified is a plus #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The team acts as a quality gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables. The successful candidate will be working with Project and Technical Delivery managers to ensure high quality of deliverables. Key Responsibilities • Establish controls and compliance checks on SDM processes • Design, formulate and enforce governance & compliance process improvement. • Conduct quality gate review for SDM major milestones (analysis, design, build, test and deployment) • Perform walkthroughs and interviews with project and application delivery managers to drive process adherence • Report findings and provide consulting support in ensuring compliances with procedures • Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed • Degree in computer science/engineering or related disciplines • At least 8 years of relevant experience in IT process compliance audit, Project Management and Business Process Design • Excellent written and verbal communication, interpersonal, organization and analytical skills a MUST • Strong working experience with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project and SharePoint • Prior experience in IT risk management and security will be added advantage

Overview of Division/Department Our Business Control and Coordination (BCS), a section of the Singapore Corporate Banking Department, provides business support to Relationship Managers and corporate clients on banking-related applications and transactions. Hence, they are responsible for the preparation and documentation of credit applications, as well as coordinating with our compliance team on Customer Due Diligence (CDD). Company Profile MIZUHO BANK, LTD. IS A SUBSIDIARY OF THE JAPAN-BASED MIZUHO FINANCIAL GROUP, INC. (LISTED ON THE TOKYO STOCK EXCHANGE AND NYSE) AND IS ONE OF THE LARGEST FINANCIAL SERVICES COMPANIES IN THE WORLD. MIZUHO BANK, LTD. PROVIDES FINANCIAL AND STRATEGIC SOLUTIONS FOR THE INCREASINGLY DIVERSE AND SOPHISTICATED NEEDS OF ITS CLIENTS WITH OFFICES LOCATED IN ALL THE MAJOR CITIES OF THE WORLD SUCH AS TOKYO, NEW YORK, LONDON, HONG KONG AND SINGAPORE. Job Responsibilities Promoting AML compliance-awareness, including any revisions, within the organization through various communication channels such as regular training and dialogue sessions. Making independent and effective recommendations on CDD reviews and on-boarding proposals. Working with CDD team to ensure CDD reviews are completed by the due date. Due date control on all outstanding CDD reviews, WLFs and outstanding items etc. This role is also to guide Front Office on CDD matters and ensure smooth on boarding process. Engaging and collaborating with stakeholders to implement a robust compliance framework such as to advise and obtain feedback, using statistics and reports to achieve effectiveness and ensuring that compliance knowledge and internal procedures are up to date Identifying areas of weaknesses and thereafter implementing interventions and measuring effectiveness. To perform CDD reviews for both periodic reviews and on boarding cases. Job Requirements A Bachelor Degree with at least 6 years of AML compliance experience and at least 3 years in a corporate/commercial bank. The ability to lead and impart knowledge effectively through training sessions and presentations etc, resilience and a positive disposition are attributes which will help you succeed in this role

Summary: The Credit Control department is responsible for the expeditious collection of revenue from all customers within the credit terms and period. This includes customers paying from Europe, Americas, etc and any other areas which may be allocated to the Credit Controller. The Credit control department also liaise with some Asia agents on collections they make on our behalf. They are also responsible for recording of disputes and following up on the resolution of these disputes.

Reports to: Credit Control Manager

Role and Responsibilities:

• Timely collection of payments;
• Following up on disputes on invoices and queries and ensuring they are attended to promptly;
• Provide prompt updates on customers’ accounts;
• Preparing of Statement of Accounts for customers and reports for agents;
• Submission of payment details in system when payments are credited in the account;
• Report collections forecast;
• Management reporting;
• Working with internal and external parties – Business units, Revenue Process team, Sales & Marketing teams, customers and agents.

Requirements:

Education, Knowledge & Working Experience

• Minimum Diploma in Finance or related field;
• Min 3 years of experience in credit and control function ideally in a shipping environment;
• Knowledge of credit risk analysis;
• Computer literate, excellent in MS Excel.

Personal characteristics

• Good interpersonal and communication skills, spoken and written;
• Able to multitask, prioritize, and manage time efficiently;
• Possesses creative problem-solving and negotiation aptitude;
• Goal-oriented, organized team player;
• Self-motivated and self-directed.