Job Responsibilities:
1) Understand the business goals, identify performance gaps, and recommend solutions
2) Develop, plan, prepare, implement, and improve the training program for staff
3) Update and maintain the training manual, materials, and knowledge base
4) Conduct soft-skills training for all outlets staff according to SOP and required standards
5) Design and implement training framework and ensuring full use of our company's internal training app
6) Plan, implement, execute, and evaluate training plans.
7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department
8) Manage and track induction and onboarding program for new employee
9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
11) Evaluate and ensure the effectiveness of the training program
12) Manage the company's call center department
13) Conduct compliance and CCTV audit checks of outlets remotely
14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner
Job Requirements:
- Possess a Diploma in Business/Hospitality or equivalent
- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
- Excellent communication and leadership skills.
- Ability to plan and manage time effectively
- Strong multitasking skills
Job Benefits:
1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals
2) Daily Free Office Staff meal
3) Free flow office coffee and drinks
4) Quarterly staff recreation and entertainment budget (for managers' use only)
5) 14 Days Annual leave
6) Individual Profit-Sharing bonus of company's annual net income
7) Hospitalization and Surgery Insurance Coverage
8) Free Private Clinic Consultation
9) Paid medical and compassionate leave
