Location: Ubi.

• Maintain partial/full sets of accounts and assist to prepare monthly management accounts
• Accounting for property development/investment projects
• Loan administration functions
• Liaise with auditors, tax agent and consultants on compliance matters
• Manage cash flow and working capital
• Support the team on ad hoc assignments and project implementation

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Promote company services through calls, conferences, face-to-face meetings, etc.
• Definite client requirements and advise them of technical aspects of clinical trial packaging services.
• Working with internal departments for proposal generation and ensure client needs are understood.
• Ensure presentations, information and systems are up to date
• Potential travel to Korea or other close regions as required to support company activity, a few times a year

Requirement:

• Min. Bachelor's Degree qualification
• Proven ability to build and develop new business relationships
• Requires international travel (Approximately 35%) and coverage beyond normal working hours as required

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Working Days: 5.5 Days
• Salary: Up to $3k
• Working Location: Ubi

The role and responsibilities include, but are not limited to,

• To assist Supply Chain Manager to supervise the warehouse operation
• To do receipt & issue of good (local & overseas)
• To be responsible for all movements of inventory to and from warehouse
• To maintaining warehouse tidiness & cleanliness
• To do other adhoc duties assign by Manager.

Requirement

• At least 3 years’ experience working in warehouse environment is required.
• Lifting and moving goods weighing up to 15 kg around the warehouse.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:
- Assist in shortlisting and recommending suitable tutor profiles to parents
- Coordinate & arrange 1st tuition lesson between client and tutors
- Assist with day-to-day Admin and Operations of company
- 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
- Able to commit for minimum 1 year
- $2,700-$4,300/Month (Inclusive of Regular Team Incentives)
- Base from $2,500-$3,500/Month & Monthly Incentives ($200-$800/Month)
- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
- Clear Salary Progression & Annual Salary Review (Min 5-10%)
- Casual attire, relaxed setting, positive company culture
- Strictly no Overtime, no Bring Work Home
- Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:
- Assist in shortlisting and recommending suitable tutor profiles to parents
- Coordinate & arrange 1st tuition lesson between client and tutors
- Assist with day-to-day Admin and Operations of company
- 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
- Able to commit for minimum 1 year
- $2,700-$4,300/Month (Inclusive of Regular Team Incentives)
- Base from $2,500-$3,500/Month & Monthly Incentives ($200-$800/Month)
- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
- Clear Salary Progression & Annual Salary Review (Min 5-10%)
- Casual attire, relaxed setting, positive company culture
- Strictly no Overtime, no Bring Work Home
- Office with Modern & Fun Entertainment Facilities

Salary $3000-3500 + AWS + VB

Location: Gul Circle (Pickup from Lakeside, Boon Lay, Chinese Garden, Yew Tee)

Job Responsibilities:

• Attend to customer enquiries through various channels such as email, phone and in person
• Design and/or edit marketing collaterals (brochure, leaflets etc)
• Oversee library of self-produced and principal supplied brochure, video resources and other Marketing and Sales support materials
• Conceptualise, plan and execute marketing campaigns; both online and offline
• Handle all activities related to organisation of events
• Maintain website and work with vendor
• Social media management, review and assist to maximise brand experience and engagement
• Explore opportunities with different e-commence platforms and partners for collaboration
• Execution of content creation (videography, photography) and produce product videos
• Prepare and update price list
• Any other ad-hoc duties assigned

Requirements:

• Bachelor’s degree or Diploma in Marketing, Digital Marketing or related field
• At least 2 years of relevant working experience
• Experience in digital marketing and social media management
• Knowledge of graphic design software (e.g., Adobe Creative Suite)
• Familiarity with marketing analytics tools (e.g., Google Analytics)

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Procurement Executive | 5 Days | Up to $3k | Changi

Working Days: 5 Days Work Week
Working Timing: 9:00am – 6:00pm
Office: Changi South Lane
Salary: $ 2400 – $ 3000

Job Responsibilities:

• Perform administrative support for the Department
• Accurate and prompt execution of PO processes and invoice submittals
• Ensure on-time delivery for all order shipments to designated locations
• Handling of procurement related enquiries and feedback from regional offices
• Assist with claims on short-shipped, wrong or defective orders
• Liaise with suppliers and vendors as required
• Track and ensure best rates are applied on all shipments
• Assist the HOD and Manager in any assigned ad-hoc project or work as required

Job Requirements:

• Diploma in Supply Chain Management, Logistics or Business Administration
• At least 1 years of relevant working experience in fulfilment and logistics role
• Proficient in Microsoft Office applications and AX system (Training will be provided)

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Duration: 1 year contract

Location: Caldecott

Responsibilities

• Data collation, cleaning, verification, and analysis to facilitate insights of sector (including services and social service providers) and infrastructure planning
• Staffing of engagements with social services providers and divisions
• User Acceptance Testing (UAT) following updates in backend system (i.e. AIMS)
• Research of overseas planning models

Requirements

• Diploma / Degree in Social Work, Psychology, Sociology, Geography, Data Analytics
• Strong analytical and communication (both written and spoken) skills
• Proficient in Microsoft Office
• Geospatial knowledge and/or skill would be an added advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9700

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Day: Mon to Fri, 8.30 am-6pm

Salary: Basic $3500 - $4500 (Basic) + Commission + Transport allowance

Location: Sims Dr, Singapore 387384 (Geylang)

Company profile:

A beverage and dessert company specializing in serving the best soy-based products in Singapore.

Job scope:

• Responsible for driving sales growth within the hotel, restaurant, and catering sectors.
• Sale of Fresh soy milk, Granola bars, Soy Ice Cream, and other range of products in the company

Requirements:

• Diploma in Business or a related field is a plus.
• Proven experience in sales within the HoReCa sector.
• Strong understanding of the HoReCa market, including industry trends and client needs.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

You will assist Senior/ Operations Executive in operations support on Environmental Services related services and handling of staff enquiry and ensure compliance with Environmental Services policies and regulatory requirements.

Your Job roles will include but not be limited to the following:

• Assist and provide operational support to Senior / Operations Executives

• Carry out preliminary activities related to operations and assist Senior / Operations Executives to carry out the works.

• Tracking of operational records to ensure works performed or delivered duty by vendors

• Participate in linen inventory conducted by the department

• Receive complaints/instructions and relays it to Senior / Operations Executives, concerned for actions and follow-up

• Attend to enquiries from internal staff and external personnel immediately and to provide appropriate advice

• Report to respective party on facilities fault/cleanliness

• Responsible to perform the administrative works required and maintain proper filling system for area assigned

• Assists in the administrative aspect of ISO’s activities including the validity of licenses and NEA waste e-tracking

• Responsible for the maintenance of related quality records

• Issue and indent supplies and follow up for the timeliness of the delivery

• Assist supervisors in issues associated with the deliveries, stock and quality of the products

• Perform inventory check for department assets and update accordingly

• Purchase of consumables supplies and tracking utilisation.

• Collect date and monitor projects assigned which includes Service Quality feedback form, Pest Control report data entry

Job Requirements

• Diploma in any discipline

• Good communication, inter-personal and service skills

• Proficient in Microsoft Office applications

Key Responsibilities:-

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch).
• Uphold standards in customer service engagement at branch.
• Teachers’ management and administration (more than 50 teachers full and part-time).
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc.
• Studio and facilities management.

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store.
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department.
• Perform any adhoc duties or projects as assigned.

Requirements:-

• Diploma graduate preferred.
• Experience in similar or service related industry preferred (enrichment centers).
• Excellent interpersonal skills and collaborative, team-oriented attitude.
• Proficient computing skills and familiarity with relevant software and systems.

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:
- Assist in shortlisting and recommending suitable tutor profiles to parents
- Coordinate & arrange 1st tuition lesson between client and tutors
- Assist with day-to-day Admin and Operations of company
- 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
- Able to commit for minimum 1 year
- $2,700-$4,300/Month (Inclusive of Regular Team Incentives)
- Base from $2,500-$3,500/Month & Monthly Incentives ($200-$800/Month)
- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
- Clear Salary Progression & Annual Salary Review (Min 5-10%)
- Casual attire, relaxed setting, positive company culture
- Strictly no Overtime, no Bring Work Home
- Office with Modern & Fun Entertainment Facilities

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

• Assist with the setup, configuration, and maintenance of video conferencing equipment.

• Conduct training sessions for end users on video conferencing tools and best practices.

• Monitor and maintain IT infrastructure to ensure optimal performance.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to resolve complex technical issues.

• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.

• 0-2 years of experience in IT support or a related role .

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and collaborative work environment.

Company’s Profile
Julian Grey’s client offers customized solutions to meet evolving societal demands in the world of sustainability.

Responsibilities

• Manage end-to-end HR operations, including recruitment, work passes, payroll, and benefits.
• Serve as the primary HR contact for internal and external stakeholders.
• Oversee employee schedules for renewals, training, and health checks.
• Ensure compliance, data accuracy, and continuous system improvements.
• Collaborate with management on HR policy updates and system enhancements.

Requirements

• At least 2 years of HR experience with a good understanding of employment laws and regulations.

Benefits

• Transportation allowance provided

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Senior Marketing & Communication Executive

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $3,000 to $3,500

Responsibilities

• Attend to customer enquiries through various channels such as email, phone and in person.
• Design and/or edit marketing collaterals (brochure, leaflets etc)
• Oversee library of self-produced and principal supplied brochure, video resources and other Marketing and Sales support materials.
• Conceptualise, plan and execute marketing campaigns; both online and offline
• Handle all activities related to organisation of events (training, product seminars, roadshows, exhibitions – event budget, liaising with vendors, handling, registration, managing exhibition booths etc)
• Maintain website and work with vendor.
• Social media management, review and assist to maximise brand experience and engagement.
• Explore opportunities with different e-commence platforms and partners for collaboration.
• Execution of content creation (videography, photography) and produce product videos.
• Prepare and update price list.
• Any other ad-hoc duties assigned.

Requirements:

• Bachelor’s degree in marketing, Digital Marketing, or related field
• At least 2 years of relevant working experience
• Experience in digital marketing and social media management.
• Knowledge of graphic design software (e.g., Adobe Creative Suite)
• Familiarity with marketing analytics tools (e.g., Google Analytics)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Specific
- Handle full sets of accounts including preparation of General Ledger, AP, AR, Balance sheet, and P&L for monthly and yearly reporting in CHINESE
- Responsible for daily transaction posting (AR/AP/Others) and all finance operation matters
- Handle receipts, payments, claims, and records into the accounting system on a timely basis
- Maintain monthly and yearly schedules for management and audit
- Bank reconciliation reports and monthly reconciliation of company balances
- Assist in budgeting and forecasting activities to align the strategic goal of the company
- Support on queries from external auditors and tax agents
- Any other ad-hoc duties as assigned

Requirements
- Degree/Diploma in Accounting, Finance, or related field
- At least 2 years of relevant work experience handling full set accounts
- FMCG experience will be preferred
- Strong understanding of accounting principles
- Good working knowledge in Excel
- Possess initiative and ability to multitask
- High level of accuracy, efficiency, and accountability
- Requires to communicate in Chinese with Chinese speaking co-workers and clients

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

Position: Senior Marketing & Communication Executive

• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]
• Salary: $3,000 to $3,500

Requirements:

• Bachelor’s degree in marketing, Digital Marketing, or related field
• At least 2 years of relevant working experience
• Experience in digital marketing and social media management.
• Knowledge of graphic design software (e.g., Adobe Creative Suite)
• Familiarity with marketing analytics tools (e.g., Google Analytics)
• Attach design poftfolio if available

Responsibilities

• Attend to customer enquiries through various channels such as email, phone and in person.
• Design and/or edit marketing collaterals (brochure, leaflets etc)
• Oversee library of self-produced and principal supplied brochure, video resources and other Marketing and Sales support materials.
• Conceptualise, plan and execute marketing campaigns; both online and offline
• Handle all activities related to organisation of events (training, product seminars, roadshows, exhibitions – event budget, liaising with vendors, handling, registration, managing exhibition booths etc)
• Maintain website and work with vendor.
• Social media management, review and assist to maximise brand experience and engagement.
• Explore opportunities with different e-commence platforms and partners for collaboration.
• Execution of content creation (videography, photography) and produce product videos.
• Prepare and update price list.
• Any other ad-hoc duties assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a well-established MNC, market leader in the Engineering industry. They are looking for a Senior HR Executive to assist their team for the next phase of their business. They are located in the West area – easily accessible.

Responsibilities:

• HR functions and general admin support
• Process monthly payroll
• Recruitment and Selection
• Follow strict compliance with data protection regulations.
• Adhere to all Personal Data Protection Act (PDPA) guidelines, ensuring compliance company requirements.
• Manage employment benefits in a sustainable manner by utilizing government support programs where appropriate, balancing employee expectations with organizational needs.
• Collaboration with Managers address manpower requirements
• Support HR policies and provide training initiatives to enhance skills and workforce development.
• Promote a culture of continuous improvement by sustaining the 5S methodology in daily operations.
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in HR or other relevant field of studies
• Minimum 4 years of relevant experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Company's Profile
Julian Grey's client provides air conditioning services and a range of installation, maintenance, and ventilation solutions.

Responsibilities

• Manage both existing and new customer accounts, coordinating with subcontractors and internal HVAC technicians.
• Prepare and present quotations, ensuring they meet client needs.
• Achieve or surpass sales targets as set by management.
• Provide pre-sales technical guidance and post-sales support to key clients, offering consultation on technical matters.
• Compile weekly and monthly sales reports for management review.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860

Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Monday to Friday: 8.30am to 6pm

14 day AL

Variable Bonus

Responsibilities:

• Maintain complete knowledge of and comply with all hotel/departmental policies and procedures.

• Prepare Daily Revenue Report

• Ensure that all revenue transactions are takenup correctly, properly supported and reconciled.

• Investigate all discrepancies and make necessary adjustments (if any).

• To check guest in-house rate check report, variances must be explained by Front Office

• Complimentary & House use room must with appropriate supporting document

• Monitor discount procedures and special programs to ensure compliance with guidelines established. Verify that programs involving coupons, certificates and vouchers are valid and duly accounted for.

• Ensure that all voided checks, rebates, paid outs and miscellaneous charges are properly approved and supported.

• Reconcile operator charges to ensure that all guest and internal calls are charged correctly.

• Audit daily collection against the General Cashier’s Daily Report and bank-in slips.

• Liaise with the Accounts Executive to confirm the accuracy of the Guest, City Ledger and COMO related charges.

• Verify that officer checks (duty meals), F&B entertainment checks are processed according to the procedure.

• Ensure all Income report was check and compile Daily Pack are submitted on daily basis

• To maintain master file of complimentary and prepaid voucher issue to guests/clients

• Assist the Accountant with the month-end closing as specified.

• Assist in process improvements, ad-hoc projects

• Support in any other ad-hoc task.

Other requirements:

• Have a strong knowledge in Opera and POS

• Familiar in using Sun System

• At least 2 years’ experience in a hotel environment

• Min Diploma in Accountancy

• Positive attitude and willingness to learn

Interested applicants kindly apply through this job portal or email [email protected] and I will be in touch with you shortly.

Only shortlisted candidates will be notified.

Goh Boon Hui R24122338

Just Recruit Singapore Pte Ltd - EA12C6295

NES Fircroft has partnered up with a global provider of Marine logistics who is looking for a motivated Operations Executive to join their dynamic projects team in Singapore.

In this key role, you will oversee the logistics of project shipments, ensuring the timely and accurate transport of goods.

Responsibilities include coordinating all shipping documentation in compliance with international regulations, liaising with carriers and service providers, monitoring shipment progress, and addressing any operational issues that arise.

The ideal candidate will have a minimum of 2 years' experience in logistics or project management, particularly with heavy/oversized cargo, and possess strong organizational, problem-solving, and communication skills.

Flexibility for travel and a solid understanding of transportation regulations for oversized cargo are essential.

If you or anyone you know is interested in this position, please send your CV to [email protected]

Salary: S$3000

Working Days: Monday - Friday

Working Hours: 830am - 530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

• Attend to incoming hotline calls

• Conduct Household and Establishment interviews by phone

• Ensure that KPIs and service levels are met consistently

• Conduct data verification of completed survey cases to ensure accuracy and reliability of data

• Data entry and administrative work (eg: system entry)

• Ensure emails are attended and replied

• Status update report to supervisor

• Ensure highest level of customer experience

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 1 year and above of call centre/ sales/ customer service experience

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Salary: S$3500

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

The role responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience providing training or audit

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Admissions and Financial Assistance (OAFA).
• Assist in the eligibility review of applications for student financial assistance schemes and make appropriate award recommendation.
• Guide students in completing their applications for eligibility assessment.
• Manage enquiries received in the Centre's mailbox.
• Support full-time staff in managing award activities.
• Assist with the Centre's day-to-day activities that may be assigned from to-time.

• University graduate (preferred).
• Proficient in Microsoft Office applications and Adobe Acrobat.
• Good interpersonal and communications skills (both written and spoken).
• Ability to adapt to and be resourceful in managing situations.
• Ability to work effectively independently and in a team.
• Meticulous with an eye for details.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.