The Right Individual:

The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services.

Required Functional Skills:

• Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application.

• Must have worked at Customer Site handling day-day production issues in a Contact Center environment.

• Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred.

• Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process.

• Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Company’s Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time.

• Candidates will be trained in Company’s products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Job Description

As a Coaching Specialist, you will play a pivotal role in developing, delivering, and overseeing Intellect’s specialized coaching programs. Your responsibilities will include providing coaching to employees and senior stakeholders, training other coaches, developing coaching webinar/presentation/talk content, and contributing to the establishment of Intellect as a leader in mental health and coaching through public-facing training and master classes.

• Develop and deliver specialized coaching programs, ensuring high-quality content and engaging delivery.
• Hold 1:1 coaching sessions for (potential) clients and stakeholders
• Train and mentor other coaches to deliver the same specialized coaching programs, fostering a community of excellence.
• Co-develop and vet webinar, presentation, and talk content on coaching topics, ensuring alignment with industry standards and audience needs.
• Collaborate with internal teams to source and train providers to deliver coaching programs effectively.
• Contribute to the establishment of Intellect as a leader in mental health and coaching through public-facing trainings and master classes.

Job Requirements

• Certified ICF Coach (PCC or higher) with a proven track record in coaching.
• Substantial experience in adult education and training.
• Exceptional public speaking and training skills.
• Ability to think strategically and contribute innovative ideas to coaching program development.
• Strong organizational and project management skills.
• Familiarity with mental health and coaching industry trends.
• Coaching Supervision experience is a plus
• Fluent in other APAC language is a plus

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic up to $4500 + AWS + VB + Hp Allowance + OT claims
• Great Career Progression

Our client is a reliable power protection solutions provider for various industries in Asia.

Job Description:

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Requirements:

• Diploma holders or above
• Minimally 2 years of experiences in Genset maintenance, servicing and overhaul.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out levelling, coupling, alignment for M.
• Able to analyse and report in basic QMS and Dicon data (E senior engineer).
• Able to use PLC logic, in basic, for troubleshooting.
• Genset experience is highly preferred.
• Proficient in MS office (Excel, Words, and PowerPoint).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

(HR) People Support Specialist – (Korean language proficient)

Responsibilities

· Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.

· Ensure employee inquiries are properly researched and handled in the most complete and professional way.

· Connect with employees by phone and email to explore their needs and determine level of support required.

· Use your exceptional analytical skills to research and resolve complex and sensitive issues.

· Take ownership in the employee experience and contribute directly to the company culture for all employees.

· Obsess over the customer experience in every interaction.

· Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

· Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

· Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.

· Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.

· Bachelor’s degree or equivalent and relevant work experience

· Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

Job Responsibilities:

• Evaluate the impact of new or revised regulatory updates in collaboration with relevant Business Units, including Consultation Papers and internal, external, and regulatory reporting.
• Ensure regulatory compliance within the Division by conducting Compliance Requirements Self-Assessment.
• Investigate and report compliance, operational, fraud, and data incidents, ensuring timely resolution of action plans.
• Establish and maintain an effective risk management and governance framework, offering guidance on applicable policies, guidelines, and frameworks.
• Collaborate with stakeholders from various departments within the Company to address risk and compliance matters promptly.
• Coordinate internal and external audits, as well as regulatory inspections.
• Provide Group Risk Management policy, guideline, and framework training to Division staff, sharing best risk management practices.
• Ensure adherence to data policies and standards across the Division as the Division’s Data Steward.
• Take responsibility for identifying and mitigating business and regulatory compliance risks.

Job Requirements:

• Bachelor's degree in Insurance, Business, or equivalent professional qualifications.
• Minimum of 5 years of experience in compliance and risk management, preferably in the insurance industry.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

R22104464
EA: 19C9859

This is a 12 months contract, work location at CBD.

Responsibilities:

• Responsible for ensuring sales incentives and commercial incentives are calculated in a timely and accurate manner, in accordance with applicable policies and agreements.
• Conduct in-depth analytical review of sales incentives and commercial incentives, and prepare clear and concise management reporting.
• Coordinate with cross-functional teams to ensure timely and accurate reporting, and perform adjustments/reconciliations, as necessary.
• Communicate incentives calculations to Sales team and Clients.
• Ensure timely and accurate pay-out of incentives.
• Provide training to Sales and cross-functional teams.
• Work closely with Revenue Manager to develop and maintain robust incentives processes with strong client-focus and continuous improvement mindset.
• Support ad-hoc projects, including process and system improvement initiatives, internal audit, etc.

Qualifications:

• BA/BS in Accounting, Business Administration, Analytics or related fields. MBA degree is a plus.
• 4+ years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields.
• Highly analytical; Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.

Job Description

Recruitment is a high-touch business where you will get to interact and work with senior clients, and as well make a direct impact on both organizations and individuals through your career recommendations.

Overall Scope and Responsibilities:

• Assist in the full cycle of recruitment, including attraction, selection, offering, closing, and onboarding duties.
• Learn to gather client requirements and manage job advertisements on various platforms.
• Source and screen candidates using different methods and platforms to ensure effective searches.
• Assist in interviews for potential candidates and profile suitable candidates.
• Aid during the offer process and gain knowledge about contract signing essentials.
• Coordinate pre- and post-interview processes, including interview arrangement and feedback collection.
• Conduct background checks and maintain candidate database in our Applicant Tracking System (ATS).

Requirements:

• Excellent research, analytical, and communication skills
• Good database management and record-keeping skills
• Proficiency in Microsoft Word and Excel
• Meticulous, resourceful, and able to multitask in a fast-moving environment.
• Able to commit to internship period of 3 to 6 months.

What You Will Learn:

• Gain understanding of the recruitment process from attraction to onboarding.
• Develop skills in sourcing, screening, and interviewing candidates.
• Learn about client management and contract essentials.
• Enhance research, analytical, and communication skills in real-life situations.

Opportunity for Growth:

Outstanding interns/trainees may have the opportunity to be converted to full-time researcher.

If you're ready to dive into the world of recruitment, contribute to meaningful work, and grow both personally and professionally, apply now to be part of our team!

R22104464
EA: 19C9859

Contract Period:

10 June to 11 July 2024, at least 8 working hours per day

Overtime and some weekends are to be expected

About the project

The client is a global investment company headquartered in Singapore. Every year, it publishes a report of its financials, strategic institutional initiatives and contribution towards the community. The report is produced in both printed and digital formats.

One of the roles we are seeking is a Web Publishing Quality Assurance Manager

Overview of the role

The role of the Web Quality Assurance Manager is to undertake the quality assurance and testing of the website. This includes:

• Browser and device testing, especially mobile device tests
• Testing the features and functionality
• Verifying the quality of the build versus the design (layout, fonts, spacings, etc)
• Content quality such as image rendition, video plays

You will need to have experience of QA and a real attention to detail, be highly organised, passionate in your approach and proactive in achieving the best results.

Responsibilities

• Meticulously ensure that the web pages are produced in the manner desired
• Follow detailed briefs, taking responsibility for ensuring that you understand all requirements, requests and changes within that brief
• Collaborate closely with key stakeholders to ensure seamless integration of content and functionality
• Conduct regular review to identify errors and inconsistencies
• Stay informed to address and resolve quality issues in a timely manner
• Ensure that you follow Black Sun’s quality control procedures, systems and work practices at all times, ensuring complete accuracy of all deliverables
• Ability to adapt and learn new working methods and systems
• Report, track and resolve issues within JIRA

Qualifications, experience & skills we are looking for:

– 3+ years’ agency experience in web production

– Must be able to work effectively under pressure, within strict time constraints

(Must be English speaking)

Personal qualities useful for this role:

– Strong attention to detail and quality

– Strong interpersonal and communications skills necessary to build trust and respect both externally and internally

– High-quality service ethic and committed to customer service excellence

– Ability to work in a fast-paced environment and in an iterative way: some things will be tested multiple times

– Ability to manage many urgent and often conflicting priorities

– A great sense of humour and fun!

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities:

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

Who you are

Minimum requirements

• 3+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Excellent verbal and written communication skills.
• Strong data processing and analytical skills.

Preferred requirements

• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Japan market.
• Communicate with the local candidates and counterparts based in Japan to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients based in Japan via calls and emails.

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our Singapore office is located in the CBD, however this role is open to flexible work option.

What’s the role?

As an Corporate Account Executive at HubSpot you will be engaging directly with Commercial/Enterprise accounts, helping them to grow. You will identify, source and close good-fit prospects. Using strong consultative selling skills, you will balance contacting warm inbound leads and driving self-sourced leads for your pipeline, while also partnering closely with internal stakeholders to achieve team goals and work towards HubSpot’s mission to help millions of organisations grow better.

Our new marketing, sales and CRM product models provide you with warm leads. You will cultivate inbound leads generated from engagement efforts from HubSpot’s marketing team and partner with internal Business Development Reps to research prospective customers, create outreach strategies, and identify additional opportunities.

What will I do?

• Position the value of HubSpot’s software and the Inbound methodology to corporate and enterprise level businesses
• Educate and guide prospects through the buyer’s journey to help them learn how HubSpot can grow their business
• Manage a pipeline of self-sourced and inbound leads to identify, engage, and develop relationships with potential buyers
• Dissect and qualify prospects’ business goals to determine if HubSpot can be a strategic investment for their business’ growth
• Close both new business and install base at or above quota on a monthly cadence
• Work with C-level executives and department leaders through the end to end sales cycle
• Close business with new and existing customers at or above quota level
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Who are you?

• 5+ years of direct sales experience in the Commercial/Enterprise space with a focus in the SaaS industry
• Experience using CRM tools to manage and forecast sales opportunities
• Experience in successfully executing complex sales cycles with C-Level executives
• Strong analytical skills to identify trends and patterns
• Exceptional consultative selling and closing skills
• Dedicated to excellence with a history of high performance
• Accurate forecasting and pipeline management experience
• A critical thinker with experience providing custom solutions
• Humble, with a clear understanding of your strengths and weaknesses
• Focused on your goals and a belief that your daily, weekly and monthly activities will help you achieve them
• Top Producer in your current team

In exchange for your input you can expect to receive:

• HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.
• Unlimited Time Off policy and flexible work arrangements
• Quota relief for those serving National Service lasting longer than 2 weeks
• Comprehensive Health Care Coverage
• HubSpot equity and access to Employee Stock Purchase Plan (ESPP)
• Comprehensive New Hire Onboarding & Training Program
• Training (Tuition) Reimbursement
• Primary Caregiver Leave for a minimum of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Five Year Sabbatical
• Annual Fitness Reimbursement

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

What’s the role?

We are looking for a Growth Specialist, Small Business to join our highly successful Sales Team. You will use proactive and inbound selling strategies to find and close new business, and increase the customer's usage of the HubSpot platform over time. You will use your knowledge of digital transformation and change management to act as a trusted advisor and business consultant to the customer, running the sales process end to end with them.

What are your responsibilities as an Account Executive?

• Run a full sales cycle and close both new business and install base at or above quota on a monthly cadence
• Find new prospects from both inbound and self-sourced leads
• Run qualification calls with C-level executives and department leaders
• Run online, and occasionally in person, product demonstrations
• Sell through internal champions to multiple stakeholders, as well as directly to C -level
• Work collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced

Who are you?

• 2 years+ of full closing experience in the Small Business space with a focus in the SaaS technology industry, preferably with experience in the South-East Asia or North Asia Region
• Experience in a complex selling environment
• Have presented and pitched to C-level executives on a business change
• Management of monthly and annual pipeline as well as proven accuracy in forecasting
• Goal-orientated with track record of overachieving on monthly & annual targets
• Trained and/or certified in a standardised sales method (E.g. Sandler)
• You will also have a proven ability to drive results, be resilient during challenging sales situations, have a customer-first mentality and a strong growth mindset.

How will you excel in this role?

• An understanding of how businesses grow, and confidence in advising C-level executives on growth strategies
• Genuine curiosity about business and technology
• A growth mindset and a habit of seeking feedback for self-development
• High performance in areas outside of professional work (E.g hobbies, side business, sport, creative)
• Having taken on additional responsibility in a team environment (E.g coaching, mentoring, team projects)

What are the benefits?

• Generous remuneration and stock units + uncapped commissions!
• Hybrid work environment You can choose to work from Home, Office or Flex!
• World class new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Unlimited Time Off Policy
• Private health insurance allowance & Annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

Job Description:

• Assist in endoscopy and surigcal procedures (minor/major surgery).
• Answering telephone queries on patients' appointments, medical conditions, Medisave/Medishield refunds and billing issues etc.
• Perform wound dressings on patients.
• Maintaining clinic inventory (nursing consumables and medicine)
• Manage and organise clinic, schedule and billing.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Nitec or Diploma in Nursing or equivalent.
• Energetic, warm personality with a can-do attitude, willing to learn on the job and can work with a close team of colleagues.
• Work can be fast-paced and can have long hours with good remuneration.
• Good communication skills and a dedicated service attitude are a must.
• Microsoft Office and computer skills preferred.
• Candidates without relevant experience are welcome to apply. Endoscopy and Operating Theatre assistance skills will be taught.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Responsibilities:

• Support the recruitment team in performing market research and talent mapping for the Japan market.
• Communicate with the local candidates and counterparts based in Japan to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications:

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients based in Japan via calls and emails.

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Vietnam market.
• Communicate with the local candidates and counterparts based in Vietnam to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Advanced proficiency in Vietnamese (oral & written) to communicate with non-English speaking candidates and counterparts based in Vietnam via calls and emails.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

Job Objectives

The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure process compliance to System Development Methodology (SDM) process.

The team acts as an assurance gate for SDM major milestones to ensure entry & exit criteria are met and is responsible to review the quality of the artefacts such as functional & design specification, testing documents and others project deliverables.

This position serves as a Process Assurance Analyst for the software delivery assurance as per the established processes and guidelines, the lead will drive process compliance to all the software releases into production. The lead will also contribute to drive continuous improvements withing Software Delivery Processes.

The candidate must be skilled in verbal and written communication, as the position interfaces directly with senior project managers and delivery managers. The position requires attention to detail and accurately articulating impact in a non-technical and technical manner. Prioritizing tasks and shifting focus under pressure is critical as the team works through various competing high priority projects and releases.

Key Responsibilities

• Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.

• Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.

• Plans and implements recommendations for major improvements to existing processes and procedures.

Key Requirements

• Degree in computer science/engineering or related disciplines.

• > 3 years of hands-on application development experience in the banking industry, preferably led a development team before.

• Audit / Technology Risk Management experience

• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.

• Strong written and verbal communication skills.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Responsibilities

• Support the recruitment team in performing market research and talent mapping for the Thailand market.
• Communicate with the local candidates and counterparts based in Thailand to gather market insights and share job details.
• Assist to manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Share up-to-date, accurate, and value-adding market intelligence to support business growth.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline with at least 1 year of relevant working experience.
• Possesses excellent research skills and good sense of data.
• Experience working in Research/Human Resources/Consultancy industry is a plus.
• Experience in recruitment, talent acquisition or talent sourcing is a plus.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.
• Business proficiency (spoken and written) in Thai (CU-TFL – Advanced) to communicate with non-English speaking candidates and counterparts based in Thailand via calls and emails.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Responsibilities:

• Responsible for ensuring sales incentives and commercial incentives are calculated in a timely and accurate manner, in accordance with applicable policies and agreements.
• Conduct in-depth analytical review of sales incentives and commercial incentives, and prepare management reporting.
• Coordinate with cross-functional teams to ensure timely and accurate reporting, and perform adjustments/reconciliations, as necessary.
• Ensure timely and accurate pay-out of incentives.
• Provide training to Sales and cross-functional teams.
• Work closely with Revenue Manager to develop and maintain robust incentives processes with client-focus and continuous improvement mindset.
• Support ad-hoc projects, including process and system improvement initiatives, internal audit, etc.

Qualifications

• BA/BS in Accounting, Business Administration, Analytics or related fields. MBA degree is a plus.
• 3+ years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields.
• Highly analytical; Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic up to $4500 + AWS + VB + Hp Allowance + OT claims
• Great Career Progression

Our client is a reliable power protection solutions provider for various industries in Asia.

Job Description:

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Requirements:

• Diploma holders or above
• Minimally 2 years of experiences in Genset maintenance, servicing and overhaul.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out levelling, coupling, alignment for M.
• Able to analyse and report in basic QMS and Dicon data (E senior engineer).
• Able to use PLC logic, in basic, for troubleshooting.
• Genset experience is highly preferred.
• Proficient in MS office (Excel, Words, and PowerPoint).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792