Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences. By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Technical Support Engineer, you will be a key member of our Global Customer Support team. You will act as the first line of communication for reported issues to help rectify customers’ support issues to ensure the software product quality at the utmost levels. The ideal candidate must have effective communication skills, strong analytical and good experience in problem-solving to understand and identify technical problems.

You need to be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects. You need to be comfortable operating within a start-up environment and can make high-quality decisions at pace.

What’s the role?

• Resolving problems on the product’s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other technical issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays.
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team’s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize.
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• Generate reports to support day-to-day customer requests.
• Develop and maintain strong collaboration with the Engineering team to ensure seamless escalation engagements.
• Partner with the product team to relay customer needs, pain points, and experiences to drive product strategy, roadmaps, and prioritization.
• Proactively identifying and action on improvements in support processes, productivity, and customer experience.
• Provide advice and information to customers regarding the company’s service offerings and best practices.
• Constantly strive to identify and implement improvements to technologies, processes, and methodologies used in the team.

Who are we looking for?

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Basic knowledge of programming languages or API integrations is a plus.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover off-duty hours, weekends and holidays as required.

What’s on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

• Setup, Programming, and Support of Voice Communication systems including Local Area Networks (LANs) & Wide Area Networks (WANs)

• Provides technical support on data or voice networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action.

• Installs network applications on network servers or voice equipment; maintains, tests, researches and resolves problems.

• Support network infrastructure which might include routers, switches, gateways, firewall systems, access points.

• Experience in deploying Unified communication solution

• Independent (self-starter), adaptable, and an ability to thrive in a team environment.

• Effective communications skills.

• CCNA / CCNP or relevant certification would highly advantageous

• Good exposure in Unix or Linux environment would be a plus

Responsibilities:

• Understanding customer or market needs to develop new ideas or innovate existing product

• Providing key features and benefits of the new ideas / innovations of existing product

• Create Pre-Analytics report

• Collect Data and analyse report

• Conduct testing for relevant certification and report

• Create or guiding Product Training documents (technical specifications, installation guide and user guide), Marketing material

Additional Information:

• Relevant educational qualifications in Degree in Electrical / Electronic / Mechanical / IT&D field

• Proficient in Windows, Word, Power Point, Photoshop, Excel and Access

• Good communication skill and good written and spoken in English and third language will be at advantage

• This position may need to communicate with China customer

• Willing to learn and explore new technologies

• Able work independently and also with other both indoor and outdoor locations

• Team player with ambition and determination to support company’s goals.

• Possess good communication and interpersonal skills

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Fresh can apply as on the job training will be provided

• Good working attitude and self-motivate

Position Responsibilities:

1) Ability to work with customers to develop a tailored solution

2) Drive market awareness of company's products in SEA and create opportunities with potential accounts

3) Implement segment strategy and translate into sales by working with customers

4) Lift team's knowledge of technical skills and market knowledge and reach

5) Drive and deliver the result of team numbers set by Commercial Director

6) Diversify beyond POM and focus on growing premium products like LCP, PBT, Nylon and TPE where there are growth opportunities , hence strong drive to directly contact OEMs/tier and molders in order to promote sale of products and be top of mind at customers’ NPDs, solution developments

7) More direct servicing and contact points of end user accounts and molders

8) Deepening and expand relationships with key accounts

9) Drive opportunity creations in all segments focusing on Electric & Electronics applications within SEA

Required Knowledge:

1) 5yr+ experience in value selling polymers esp LCP, Nylon, PBT, TPE in SEA

2) Excellent selling + negotiation skills

3) Has connections; able to build and strengthen customer relationships

4) Strong team player: collaborates, plans and aligns with multiple functions

5) Self motivated and energetic

6) Risk taking, curious and strong business acumen

7) Can-do attitude; listens well

Job Description:

The successful candidate must skilled in Python software development and will have a passion for developing high-quality, efficient, and scalable code, and will have a strong understanding of software development best practices.

Responsibilities:

● Design, build, and maintain efficient, reusable, and reliable Python code

● Develop high-performance applications and software components using Python

● Work closely with cross-functional teams to define, design, and ship new features

● Collaborate with the development team to define software development best practices and standards

● Write automated tests to ensure software quality and reliability

● Troubleshoot and debug code, and provide technical support to other team members

● Stay up-to-date with the latest developments in Python and related technologies

● Handle Desktop Support as needed

● Mentor junior developers as needed

Additional Information:

● Bachelor's degree in Computer Science, Software Engineering, or a related field

● 3+ years of experience as a Python Developer or similar role ; Fresh can also apply

● Strong understanding of Python, including experience with Python frameworks such as Django, Flask, or Pyramid

● Good knowledge of front-end technologies, such as HTML, CSS, and JavaScript

● Familiarity with databases (e.g. PostgreSQL, Redis, MongoDB, MySQL) and SQL

● Excellent problem-solving and debugging skills

● Good communication and interpersonal skills, with the ability to work effectively with cross-functional teams

● Good presentation skills

Responsibilities:

• Design, implement, and manage security measures for cloud environments.
• Conduct regular security assessments and audits of cloud infrastructure.
• Collaborate with cross-functional teams to integrate security best practices into cloud-based applications and services.
• Monitor and respond to security incidents, ensuring timely resolution.
• Implement and maintain access controls, encryption, and other security features.
• Stay up to date with industry trends and emerging threats to proactively address potential vulnerabilities.
• Develop and document security policies, procedures, and guidelines for cloud environments.

Requirements:

• Bachelor’s degree in Computer Science, Information Security, or related field.
• Relevant certifications such as AWS Certified Security - Specialty or Certified Cloud Security Professional (CCSP) are a plus.
• Excellent communication skills and the ability to collaborate with diverse teams.
• Organised, independent and able to work with minimal supervision in a fast-paced working environment and adhere to organisational process and governance.
• Minimum five (5) years of relevant IT experience in deploying and managing applications and services on the cloud, including the design, development, implementation and/or management of the solution.
• Proven experience as a Cloud Security Engineer or similar role, with a focus on AWS cloud services
• Good knowledge of security
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in security concepts related to infrastructure as code (IaC) and containerisation.
• Experience with security tools and technologies, such as Security Information and Events Management, Data Loss Prevention, Database Activity Monitoring, Data Security and Protection, Privileged Access Management, File Integrity Monitoring, Web Application Firewall, Intrusion Prevent etc

Interested candidates may send their resumes to [email protected], or apply through the application system. Shortlisted candidates will be contacted.

Flamingo Recruitment Pte Ltd

EA License : 21C0588

Job Descriptions

1) New Product Development

a) Proceeds development according to implement plan

b) Makes functional specification

c) Proceeds electrical, mechanical or firmware design

d) Plans and proceeds prototype model evaluation and prepare evaluation to reports.

2) Re-design of Products

a) Supports Lead Engineer to estimate return and investment

b) Proceed re-design according to implementation plan

c) Proceeds electrical, mechanical or firmware design

d) Plans and proceeds prototype model evaluation and prepare evaluation report

e) Makes up product manufacturing standard

3) Technical Support

a) Prepares technical information for parts localize and price negotiation

b) Supports production line if necessary according to superior’s direction

c) Supports parts faculty/investigation according to superior’s direction

4) Improvement of work environment

a) Prepares work standard for department operations, and follow it

Job Requirements

• Degree in Mechanical Engineering / Electrical Engineering

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Charmaine Tin Zi Jin
EA Personnel Reg No: R23113892

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a System Engineer, He/she will be responsible for maintaining and troubleshooting the infrastructure and system by providing 24x7 standby support.

Responsibilities

· Monitor the conditions of the system to ensure they are operational and 99.95% available

· Perform verification and validation of the system, security and software patches at the Integration Validation Verification Qualification (IVVQ) platform and Production platform

· Perform scheduled system and security patching, and software deployment that includes the administration, configuration management and software upgrades

· Troubleshoot and isolate defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· Rectify defects related to the software or operating system. In cases where the defects cannot be rectified, to propose and implement a workaround for the software or system to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

· Ensure completeness of and to upkeep all related baseline documents of the software and operating system

· Ensure all documents, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

Requirements

· Diploma or Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Minimally 2-3 years of experience in Linux administration

· Minimally 2-3 years of experience in Windows Server administration

· Minimally 2-3 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practicesPrevious experience writing test cases

· On 24x7 standby. Respond to site within 2 hours upon activation by Service Desk. Resolve incident within 2 hours at site.

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in RedHat Enterprise Linux is preferred

· Prior working experience in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working experience in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Conversant working with Kubectl and Docker commands

· Conversant working with Windows PowerShell commands

· Knowledge of open-source software such as Elastic Search, MQTT, MinIO, Kafka, ZooKeeper and Spark

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active Directory

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

• Working hour: 9am--5:30am Mon-Fri, 9am--12pm Sat(Once a month)
• Location: Tuas West
• Marine MNC company

Job Description:

• Perform engine repair work, engine testing, engine commissioning, and troubleshooting for power generation engines (both land-based and marine) and main propulsion engines.
• Conduct mechanical repair and troubleshooting tasks for equipment such as MHI Deck cranes, Mooring Winches, Kamome Propellers, Thrusters, and Kawasaki Thrusters.
• Generate service reports detailing findings and recommendations as necessary.
• Offer technical support to site engineers as required.
• Provide technical assistance to customers when needed.

Job Requirements:

• Diploma in Mechanical Engineering.
• Ability to read and understand basic mechanical diagrams.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Fluency in Japanese is essential as the role involves direct communication with Japanese clients, ensuring effective and accurate exchange of information.
• Willingness and ability to travel domestically and internationally by flight or by sailing with vessels.
• Capability to work outdoors and onboard vessels and stations located overseas.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

• Work with other development team members and product owners to ideate software solutions.
• Design client-side and server-side architecture.
• Develop and implement microservices to meet the business and technical requirements.
• Design and develop the front end for applications with good UX.
• Develop and manage well-functioning databases and applications.
• Troubleshoot, debug and upgrade applications.
• Write technical documentation.

Requirements:

• Preferably more than 5 years of experience as a full-stack developer
• Experience in developing end-to-end applications.
• Experience working in both Unix and Windows operating environments is preferred.
• Knowledge of multiple front-end languages and libraries (e.g. React, NodeJS, Typescript and JavaScript, HTML5, CSS3).
• Knowledge with hands-on experience in technologies like .Net core, Net5 above and C#
• Familiarity with databases (e.g., MySQL, Microsoft SQL) with Entity Framework.
• ICT Assessment Certification for Software Developers (NUS-ISS) will be an added advantage.
• Web Servers (e.g., Apache) and UI/UX design.
• Experience in CI/CD principles
• Experience in DevSecOps architecture
• Experience in developing cloud-native applications
• Strong analytical and problem-solving skills
• Detail- oriented
• Strong Team player
• Good communications and interpersonal skills.

Interested candidates may send their resumes to [email protected], or apply through the application system. Shortlisted candidates will be contacted.

Flamingo Recruitment Pte Ltd

EA License : 21C0588

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Requirements

Technical + Junior management role

Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
• Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
• Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
• Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
• High-level understanding of Cisco ISE for 802.1x and AAA
• Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
• Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

You’ll join the Data Intelligence team and perform collecting, visualising and mining generated data from the pipeline of a payment-related system.

Responsibilities:

• Improve payment performance and drive business growth;
• Develop data pipelines and participate in the standard definition of data development;
• Build data quality system and complete data monitoring/verification process;
• Develop data-related product requirements, and be able to independently understand requirement, design schemes, and implement.

Qualifications:

• Bachelor's degree or above in Computer Science, Statistics, Mathematics or other related majors;
• At least 3 years of experiences in data engineering developing data pipelines;
• Proficient in at least one programming language such as Python, Java, Scala, Go, with a strong engineering background and interest in data;
• Prior experience with writing and debugging data pipelines using a distributed data framework (Hadoop/Spark/Flink/Storm, etc.);
• Familiar with OLAP engines (Hive/ES/Clickhouse/Druid/Kylin/Doris, etc.);
• Familiar with data warehouse architecture, data modelling methods and data governance; enthusiastic about data mining, strong business understanding and abstraction capabilities;
• Proficient in databases, strong SQL/ETL development ability;
• Experience in real-time data warehouse development is preferred.

ABOUT US
Spenmo is a spend management platform that provides innovative solutions to streamline
company spend while maintaining control. Businesses could easily automate their payables
and receivables from a single dashboard. We power our customers by providing corporate
cards, automated mass invoices, international transfers, expense management, and many
more.

We’ve processed millions of transactions since our inauguration in 2019. We’re growing
rapidly and backed by Silicon Valley and Asia investors, including Y Combinator, Rocket
Internet, and XA Network.

OUR PEOPLE VALUES
Here at Spenmo, we never want you to feel like it’s just a day of work. Instead, we want to
empower a world-class workplace that cultivates the job for you – one that our employees
can grow in, push boundaries in and do their best work in.

ROLE
We are currently seeking a lead engineer to lead one of our core product offerings. We have
an excellent engineering team and culture that powers local and international payments,
debit cards, wallets, ledgers, risk, treasury, and financial operations.

• Working with founders and leaders across the board (product managers, technical
  architects, etc) to create and drive the roadmap toward the longer term vision of
  Spenmo’s platform.
• Setting the direction for engineering organization strategy, and empowering the team
  to achieve their best work by ensuring them understand the “why” behind the
  company’s plans.
• Driving technical discussions for architecting scalable software based on customer
  needs, writing code where needed.
• Coaching the team to balance business needs/speed with accumulation of technical
  debt while setting clear expectations.
• Recruit, retain, and develop great engineers, in collaboration with Spenmo’s
  recruiting team.
• Inspire collaborative culture and uphold Spenmo’s values alongside high engineering
  standards to bring consistency to the codebases, infrastructure, and processes

SOUND LIKE YOU?