Job Description:

Branding and Communications

• Brand building and awareness
• Create and execute marketing & communications across multiple online channels and platforms
• Conceptualize and create content and materials such as brochures, presentation, fact sheets, informative videos etc.
• Responsible for managing and maintaining company Web portal
• Developing relevant marketing materials for company services and product. eg. fuel product and services.
• Ensuring consistency in our brand, messages and communications across all media
• To design, build and maintain a brand of services and product showcase in Singapore HQ (which can be usable in other markets as well)
• Managing media relations and coverage
• Provide expertise and manage our CRM tools (e.g. Microsoft Dynamics 365 CRM).
• Conduct market research as and when necessary in support of services(s), product(s), market(s), industry, customer, competitors etc.

Qualifications / Experience

• Degree in Marketing or any other relevant degree
• Must have experience in Digital Marketing
• At least 5 to 8 years of relevant experiences.
• Independent, hands-on, meticulous, resourceful and possess excellent written and verbal communication skills as well as a keen eye for detail and design aesthetics
• Strategic planning skills, display excellent leadership and be a good team player that is able to perform well under pressure in a start-up & fast-paced environment
• Have a rich background in the marketing industry to deliver effective communication with the public
• Familiar with marketing CRM tool such as Microsoft Dynamics 365 CRM etc.
• Experience in copywriting with excellent communications skills
• Familiar with graphic design and video editing tools
• Strong project management skills and managing external marketing agencies
• Passionate marketer with the ability to think out-of-the box
• Proven ability to build and maintain strong relationships with people at all levels of a business
• Comfortable working in a small team

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by:

• Promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports
• Facilitating meaningful engagement among key stakeholders within and outside of the NTU community

Responsibilities
In alignment with NTU’s strategic goals, include the following:

• Contribute to the development of and lead the implementation of the strategy, policies, and frameworks, which enhance the support of students with Special Educational Needs (SEN), as well as facilitate the adoption of inclusive and integrative practices, by the NTU community
• Supervise a team which supports students with SEN, by identifying relevant services for both academic and non-academic activities
• Lead quality improvement projects, to bridge gaps identified in student case management and support services

Requirements:

• A good degree from a recognised University related to special education or educational psychology
• Good working knowledge on different types of disabilities and related support services. Strong ability in case management supervision, planning and administration
• At least 8 years of relevant work experience, including 2 years in a supervisory role. Experience working with youth or people with disabilities and supervision of case management. Prior experience in the tertiary education sector will be advantageous
• Support and management of persons with SEN and/or disabilities
• Analytical and conceptual skills, especially in understanding organisational change and making judicious decisions
• Communication, negotiation and influencing skills (written and verbal), especially in working collaborative with university students and colleagues from different cultural and disciplinary backgrounds
• Good organisational skills
• Strong intrinsic motivation for continuous improvement, innovation, and team spirit
• Proficient in all Microsoft Office application software
• Good team player with excellent interpersonal skills across organisational hierarchy
• Passionate in nurturing young people and challenging them to achieve their desired career goals

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Key Responsibility

As Technical Delivery Manager (TDM) for Data Governance initiatives, you will be responsible for overseeing and ensuring the successful implementations. The role involves coordinating with cross-functional teams, understanding business requirements, and ensuring the alignment of technical solutions with data governance objectives. Key responsibilities for this role are:

•

Project Leadership: Lead planning, execution, and delivery of Business Glossary, Metadata management and Data lineage solution, ensuring alignment with organizational goals and objectives.

•

Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

•

Tool Selection and Implementation: Oversee selection and implementation of metadata management tool, ensuring it meet the organization's needs and integrate effectively with existing systems. Conduct POCs involving new data technologies. Prioritize implementation scope for incremental coverage; Independently install, customise and integrate software packages and programs. Maintain and recommend software improvements to ensure a platform centric management of software applications

•

Lifecycle Management: Manage full lifecycle of metadata management and data lineage initiatives, from conception and design to implementation, maintenance, and optimization of end to end data lineage extraction; provide remediation for broken data lineage across multiple technologies, products and platforms. Review & deliver documents such as solution design, program specifications for target solutions

•

Cross-Functional Collaboration: Work closely with cross-functional teams, including data stewards, IT professionals, and business analysts, infrastructure & information security teams, to ensure a cohesive and integrated approach to metadata management and data lineage; Create frameworks, technical features which helps in establishing end to end data lineage for Critical Data Elements

•

Quality Assurance: Implement quality assurance processes to ensure the accuracy, consistency, performance & SLA monitoring and completeness of metadata and data lineage information in SIT, UAT and production environment

•

Vendor Management: Coordinate with vendors providing metadata management solutions, overseeing their contributions to the successful implementation of the projects.

•

Project Management & Risk Management: Plan, execute, and deliver metadata management and data lineage projects within scope, on time, and within budget. Identify and mitigate risks associated with metadata management and data lineage projects, ensuring compliance with industry standards and regulations.

•

Training and Documentation: Provide inputs for training programs and ensure documentation to enhance understanding and adoption of metadata management and data lineage best practices within the organization.

•

Performance Monitoring: Establish key performance indicators (KPIs) to monitor the performance of metadata management and data lineage initiatives, making adjustments as needed to meet objectives.

•

Stakeholder Communication: Maintain transparent and effective communication with stakeholders, providing regular updates on project progress, challenges, and resolutions. Convey technical concepts to non-technical stakeholders in simple ways.

•

Continuous Improvement: Drive continuous improvement initiatives, staying abreast of industry trends and emerging technologies to enhance Business Glossary, Metadata management and Data lineage capabilities within the organization.

Technical & Functional Skills

Technical Skills

•

8+ years of experience in implementing data governance solutions with a strong background in deploying such solutions, encompassing both on-premise and cloud-based models.

•

Metadata Management Tools: Proficiency in using metadata management tools such as Informatica IDMC, IBM Watson Knowledge Catalog or equivalent tools (Collibra, Alation, Solidatus)

•

Data Lineage Tools: Experience with data lineage tools like Informatica IDMC, IBM Manta or similar solutions to establish and visualize end-to-end data flows. Identify and build both business and technical lineage, including strategies for fixing lineage breaks

•

Database Technologies: In-depth knowledge of various database technologies, including but not limited to Hadoop, Teradata, SAS, Oracle, Postgres, and Cassandra DB.

•

ETL/ELT Tools: Expertise in ETL/ELT tools like Informatica PowerCenter, SSIS, and other data integration platforms to understand and document transformation logic.

•

Scripting and Programming: Proficient in scripting languages (e.g., Bteq scripts, Spart ETL) and programming languages to support metadata extraction and manipulation.

•

Cloud Platforms: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services relevant to metadata management and data governance. Strong background in addressing security considerations for cloud-based implementations is crucial, demonstrating the ability to design and implement secure solutions in alignment with industry standards.

•

On-Premise Container Solutions: Expertise with Red Hat Open Container Platform; showcasing proficiency in overcoming complexities related to deploying, managing, and optimizing applications in this environment. Integrate various components seamlessly and ensure a cohesive and efficient operation within the OpenShift cluster

•

Visualization Tools: Experience with data visualization tools such as Qlik, Microsoft Power BI, Tableau to create intuitive representations of metadata and data lineage.

•

Knowledge in Data modelling, working with calculations, leveraging the Set Analysis

•

Experience in Implementing RBAC policies for various user groups such as Data Owners, stewards, consumers/stakeholders etc within the metadata management tool

•

Implementation of out-of-the-box as well as custom workflows, user personas, custom reports / dashboards within the metadata management tool

•

Functional Skills

•

Business Glossary Management: Strong understanding of business glossary concepts and the ability to work with business stakeholders to define and manage business terms and their relationships.

•

Data Governance Frameworks: Knowledge of data governance frameworks and best practices, including BCBS239, and the ability to implement governance policies for metadata and data lineage.

•

Regulatory Compliance: Understanding of regulatory requirements related to data management, ensuring compliance in metadata and data lineage implementations.

•

Should have worked in large scale data warehouse & on-premise Power BI, Qlik based visualisation

Other Critical Skills

•

Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness

•

Fast Learner, enjoy analytical and data modelling work and proactive in providing solutions

•

Good interpersonal and communication skills with attention to details

•

Be forward looking and agile to adapt to changing bank’s needs and dynamic working environment

•

Identify ideas to improve system performance and impact availability

•

Embrace tackling and resolving complex technical design issues

•

Possess strong problem solving and decision-making skills while exercising good judgment

•

Ability to work on multiple projects at a time

•

Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

•

Ability to work in a team distributed across multiple locations

•

Qualification / Certifications

•

Degree in Computer Science or related discipline

•

Certification of leading data governance product providers (Informatica, IBM, Alation, Solidatus, Collibra etc.)

The Quality Assurance (QA) Specialist is responsible for the development, implementation and promotion of QA related activities and compliance in the company. He/ She is also responsible to:

• Establish, implement, maintain & improve the management systems, namely: ISO 9001, ISO 14001, SS 651.
• Establish, implement, review & improve on management systems’ documentations, namely: policy, objectives, manual, procedures, forms, etc.
• Manage all system certification, improvement and upgrade issues.
• Plan, manage and execute all internal and external management system audits to ensure timely closure of issues raised during the audits.
• Plan and conduct management reviews.
• Develop and oversee the implementation of all QA activities and support in HSE activities.
• Follow-up on issues to ensure timely closure of HSEQ-related reports, namely: customer complaint reports, corrective action reports, incident reports, etc.
• Prepare and submit Monthly reports.
• Support in the preparation and submission of the Safety Case.
• Participate as a team member in risk / HSE assessment team.
• Participate in external provider audits, where applicable.
• Co-ordination of Global QA initiatives and projects.
• To perform any other duties or assignments as assigned by superiors.

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Overview of Company

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe.

Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Energy Services, and Renewables sectors, as well as Investors, Investment Banks, and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain. 

Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.

Overview of the Role

Rystad Energy is seeking a proven Account Manager with a strong track record of strategic account management and business development to manage, retain, and grow the firm’s largest Global Accounts in APAC. The ‘Senior Account Manager – Global Accounts’ will report to Senior Vice President, Head of Commercial – Asia Pacific, based in Singapore. We are seeking to fill this role in any of the following locations: Singapore/Kuala Lumpur.

The successful candidate will manage large complex accounts – i.e., the APAC entities of global energy companies (Super Majors, Majors, Large Independent E&P companies, Large Integrated Energy Companies, and Energy Services companies being the primary focus). He/she will drive the strategic commercial engagement with these Accounts, collaborating closely with the Global Account Management team and the regional Client Success Manager, to deliver value to these Accounts with the ultimate goal of achieving revenue growth.

Key Responsibilities

• Establish a vision for the relationship between Rystad Energy and our Global Accounts in APAC

• Act as a trusted advisor and adopt a consultative approach to sell our research and consulting solutions into Global Accounts in APAC
• Build a network of strong relationships with senior executives and influential stakeholders within Global Accounts to identify growth opportunities.
• Develop a robust knowledge of Global Accounts’ businesses.
• Develop and implement strategic Account Plans to maximize Account growth.
• Develop and maintain a strong pipeline of opportunities within the Global Accounts to drive revenue growth.
• Collaborate with the Global Account Management team to manage and grow Global Accounts in APAC
• Work closely with the Global Accounts Client Success Manager to service and grow the Global Accounts, acting as “One Account Team”.
• Work closely with internal cross-functional teams – Marketing, Research, Client Solutions, Consulting – to drive engagement, value, and growth with Global Accounts in APAC
• Use the CRM system to manage opportunity pipeline, Account information, and engagement plans.
• Share customer feedback about our solutions and competitor intelligence with key internal stakeholders.
• Identify areas of risk and develop appropriate contingency plans to retain Accounts.
• Constantly promote the Rystad Energy brand and values externally in all interactions with Accounts

Experience and Qualifications

• Candidate must be able to work in Singapore or Malaysia – existing Employment Pass holder; Permanent Resident; Citizen
• Minimum of a Bachelor’s Degree
• Between 8 to 12 years of Key Account Management experience within the Energy industry
• Specifically, experience in selling subscription services in the market intelligence services sector within the Energy industry.
• Proven track record of surpassing sales revenue growth targets through effective and efficient strategic account management
• Solid network of relationships across APAC, especially in South-East Asia and Australia, within the Energy industry
• Ability to engage with individuals across all levels within target organizations, including Senior Management/C-Suite
• Experience in internal stakeholder management – i.e., collaboration with cross-functional teams internally to drive client engagement externally

Candidate Profile:

• Possess excellent relationship management and selling skills.
• Possess strategic vision and planning capabilities.
• Possess excellent commercial and negotiation skills.
• Possess excellent interpersonal, communication, and presentation skills.
• Be a consultative problem solver and an excellent team player.
• Be driven and tenacious.
• Possess a strong knowledge of the energy sector.
• Be willing to travel across APAC.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

The Account Manager is accountable to generate profitable air compressors and dryers sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions to customers. To maintain close relationship with the customers in assigned industries.

Responsibilities:

• Achieve sales target set for area of responsibilities.
• Negotiation on tender, contract terms and condition and preparation of Sales contract.
• Visit and meet prospective customers in assigned industries to provide required services and solicit for orders.
• Prepare sales report, analyzing cost and sales, quotations and maintaining and creating new client accounts.
• Provide pre-sales technical assistance, product training and after-sales support.
• Prepare demonstration and technical presentations to customer.
• Attending trade shows, conferences, marketing, and other events.
• Work closely with supply chain management, sales support and project engineer and order fulfillment team.

Qualifications/Requirements:

• Degree in Mechanical/Electrical Engineering.
• Minimum 3 years sales experience selling industrial products.
• Product knowledge of air compressor & control system will be advantageous.
• Strong team player who is self-motivated and customer oriented.
• Work independently, process good communication and strong presentation skills.
• Understanding of financial metrics including margin, revenue, overhead costs, Profit and Loss, and Project Financials.
• Excellent communications/human relations skills (written, verbal, client service).
• Possess own vehicle (preferred)

ABOUT THIS ROLE

As Product Manager, you will focus on one or more of our flagship media publications. You

will move fast to refine clear scope and product requirements, question assumptions, identify

issues where appropriate, and proactively identify and raise product risks. You will work to

define and build critical experiences that will help us match customers with content they love.

You will be a key player at the intersection of business and technology, supporting the

growth of Organization through the successful creation and operation of our end consumer facing

features. You will interact with external partners and internal users, as well as interface with

groups across Organization. You will collaborate with the editorial teams, and internal Engineering

and Business teams amongst others to enhance the reach, engagement and monetization of

our products.

ABOUT YOU

You have a thirst for continuous learning, commitment to action, an attitude that anything is

possible, ability to execute cross functional projects and a relentless focus on the customer.

You’re an accountable, hands on problem-solver with a positive attitude, letting nothing

stand in the way. You leverage data to data to make decisions and actively engage cross-

functionally with engineering teams stakeholders to solve right for the customer. If you “love

rolling your sleeves up and getting stuff done” and have a strong interest in content

packaging and discovery, particularly in the media industry, this role is for you.

As a Product Manager, you will...

● Define and execute the roadmap with clearly articulated and well measured goals

● Identify, define and execute on projects that elevate the usability, novelty, and

comprehensiveness of discovery pathways

● Drive understanding of how and where discovery initiatives can bolster content

discovery and engagement

● Lead cross-functional collaboration with engineering, data science, UX, marketing,

and other partner teams to create discovery experiences that are meaningful and

delightful to consumers

● Collaborate across teams to optimize content classification, browsing, and

conversion experiments and measure firmly understood hypotheses and business

objectives

● Plan and prioritize the backlog for development teams to ensure maximum value in

deliverables

● Interpret insights and business needs and transform into detailed product

requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field

● 7+ years of total experience preferably in consumer product management in complex

organisations

● Strong communication skills - Can provide information to technical and non-technical

stakeholders alike and guide them to confidently informed decisions

● Strong execution skills to create high standard product specifications, product

success metrics and drive product delivery through multiple teams

● Experience in data driven hypothesis testing and experimentation

● Experience working with design teams to improve the user experience for customer

facing products/features

● Strong team player and earns trust of engineers and designers as an authority on

customer needs

ADDITIONAL QUALIFICATIONS

● Background in technical role is a plus

The Company:

Our client is a well-established and growing telco operator. With their expansion scheme, they are now looking for a Infra Project Manager.

As a Infra Project Manager, you will be responsible for the following:

• Ensure that the team conducts health check, conduct infrastructure monitoring, handle customer queries, investigate incidents, resolve, apply fixes and ensure they are tracked until closure.
• Involve in transitions between the project and operation teams.

• Engage at all levels of customer’s relationships.
• Establish and maintain strong relationships within a customer’s organization and escalate if needed.
• Comfortable leading meetings presenting to Customers, Partners/vendors and internal stakeholders.
• Simultaneously driving multiple short-term/long-term complex projects with tight deadlines.

• Knowledgeable/experienced in IT operations.
• Strong understanding of Infra
• Project Management experience within a fast-paced high-volume environment is a must.
• Ability to influence others, gain commitments and ensure accountability.
• Strong collaboration, communications, and leadership skills
• Detail oriented with a structured organized mentality.
• High energy, self-starter comfortable with ambiguity in a fast-paced challenging environment.
• Excellent direct-report management skills to ensure timely and accurate reporting.

• Contract completion bonus.
• Allowances.

Mission

Sanofi is preparing its future through an ambitious program named named Evolutive Facility (EVF). The EVF Project is at the cornerstone of Sanofi strategy as it aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable and agile, leveraging new disruptive technologies, to better address business challenges. Digital will be one of the key topics to help EVF to reach its ambition. On top of it, Sanofi is also embarked with the ambition to leapfrog the competition through a digital acceleration program with the following vision: “Sanofi will fully integrate Digital capabilities & culture within its operations to boost business growth and profitability in 2025+”.

In this context, we are looking for one Quality Control Technician to participate in the setting up of the new QC laboratory for our new site based in Singapore.

Key Accountabilities

The mission described below, must be exercised in compliance with health, safety and environment of the site rules.

• Support the set up and routine operations of the new QC laboratory EVF-QC based in Singapore.
• Support the project execution phase through deliverables achievement and operations activities.
• Support the QC laboratory start-up activities, participate in the C&Q and validation activities.
• Responsible for waste management, including liaising with waste management vendor.
• Responsible for sample management, including sample receipt, shipment and disposal.
• Responsible for raw material and drug substance reserve sample management.
• Responsible for external laboratory coordination and management.
• Coordinate and perform raw material sampling.
• Coordinate and perform general laboratory support activities, including procurement and inventory management.
• Support QC equipment calibration and preventive maintenance program.
• Participate and contribute to laboratory continuous improvement.
• Maintain Sanofi standards and values for safety and quality objectives as well as contribute to laboratory performance.

Education and experience

Higher NITEC or Diploma in Pharmaceutical Sciences, Applied Science or related life Sciences or Technology.

Experience in laboratory support in the pharmaceutical or biotechnology industry preferred.

Key technical competencies and soft skills:

• Good understanding of good laboratory practices, good documentation practice and data integrity requirements.
• Experienced in routine laboratory operations and continuous improvements.
• Keen to learn new technologies.

ABOUT THIS ROLE

As Product Manager, you will focus on one or more of our flagship media publications. You will move fast to refine clear scope and product requirements, question assumptions, identify issues where appropriate, and proactively identify and raise product risks. You will work to define and build critical experiences that will help us match customers with content they love.

You will be a key player at the intersection of business and technology, supporting the growth of the organization through the successful creation and operation of our end consumer facing features. You will interact with external partners and internal users, as well as interface with groups across organization. You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement and monetization of our products.

ABOUT YOU

You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, ability to execute cross functional projects and a relentless focus on the customer. You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You leverage data to data to make decisions and actively engage cross- functionally with engineering teams stakeholders to solve right for the customer. If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Senior Product Manager, you will...

● Define and execute the roadmap with clearly articulated and well measured goals

● Identify, define and execute on projects that elevate the usability, novelty, and comprehensiveness of discovery pathways

● Drive understanding of how and where discovery initiatives can bolster content discovery and engagement

● Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create discovery experiences that are meaningful and delightful to consumers

● Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives

● Plan and prioritize the backlog for development teams to ensure maximum value in deliverables

● Interpret insights and business needs and transform into detailed product requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field

● 12+ years of total experience preferably in consumer product management in complex organisations

● Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions

● Strong execution skills to create high standard product specifications, product success metrics and drive product delivery through multiple teams

● Strong analytical skills, experience in data driven hypothesis testing and experimentation

● Experience of deeply understanding customer needs, pain points & closely working with design teams to rapidly iterate and improve user experience

● Strong team player with demonstrated ability to engage internal and external stakeholders and rally teams towards a common goal

● Experience driving long term strategy and business outcome ownership for key initiatives

ADDITIONAL QUALIFICATIONS

● Experience working in navigational or browsing frameworks

● Proven ability to manage multiple initiatives & priorities simultaneously

● Background in technical role is a plus; Ability to recognize the benefits and limitations of the technical design of a feature, and engage with engineering to make informed trade-off decisions

ABOUT THIS ROLE

As Senior Product Manager, you will focus on one or more of our flagship media publications. You will move fast to refine clear scope and product requirements, question assumptions, identify issues where appropriate, and proactively identify and raise product risks. You will work to define and build critical experiences that will help us match customers with content they love.

You will be a key player at the intersection of business and technology, supporting the growth of the organization through the successful creation and operation of our end consumer facing features. You will interact with external partners and internal users, as well as interface with groups across organization. You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement and monetization of our products.

ABOUT YOU

You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, ability to execute cross functional projects and a relentless focus on the customer. You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You leverage data to data to make decisions and actively engage cross- functionally with engineering teams stakeholders to solve right for the customer. If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Senior Product Manager, you will...

● Define and execute the roadmap with clearly articulated and well measured goals

● Identify, define and execute on projects that elevate the usability, novelty, and comprehensiveness of discovery pathways

● Drive understanding of how and where discovery initiatives can bolster content discovery and engagement

● Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create discovery experiences that are meaningful and delightful to consumers

● Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives

● Plan and prioritize the backlog for development teams to ensure maximum value in deliverables

● Interpret insights and business needs and transform into detailed product requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field

● 12+ years of total experience preferably in consumer product management in complex organisations

● Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions

● Strong execution skills to create high standard product specifications, product success metrics and drive product delivery through multiple teams

● Strong analytical skills, experience in data driven hypothesis testing and experimentation

● Experience of deeply understanding customer needs, pain points & closely working with design teams to rapidly iterate and improve user experience

● Strong team player with demonstrated ability to engage internal and external stakeholders and rally teams towards a common goal

● Experience driving long term strategy and business outcome ownership for key initiatives

ADDITIONAL QUALIFICATIONS

● Experience working in navigational or browsing frameworks

● Proven ability to manage multiple initiatives & priorities simultaneously

● Background in technical role is a plus; Ability to recognize the benefits and limitations of the technical design of a feature, and engage with engineering to make informed trade-off decisions

Key Responsibility

As Technical Delivery Manager (TDM) for Data Governance initiatives, you will be responsible for overseeing and ensuring the successful implementations. The role involves coordinating with cross-functional teams, understanding business requirements, and ensuring the alignment of technical solutions with data governance objectives. Key responsibilities for this role are:

•

Project Leadership: Lead planning, execution, and delivery of Business Glossary, Metadata management and Data lineage solution, ensuring alignment with organizational goals and objectives.

•

Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

•

Tool Selection and Implementation: Oversee selection and implementation of metadata management tool, ensuring it meet the organization's needs and integrate effectively with existing systems. Conduct POCs involving new data technologies. Prioritize implementation scope for incremental coverage; Independently install, customise and integrate software packages and programs. Maintain and recommend software improvements to ensure a platform centric management of software applications

•

Lifecycle Management: Manage full lifecycle of metadata management and data lineage initiatives, from conception and design to implementation, maintenance, and optimization of end to end data lineage extraction; provide remediation for broken data lineage across multiple technologies, products and platforms. Review & deliver documents such as solution design, program specifications for target solutions

•

Cross-Functional Collaboration: Work closely with cross-functional teams, including data stewards, IT professionals, and business analysts, infrastructure & information security teams, to ensure a cohesive and integrated approach to metadata management and data lineage; Create frameworks, technical features which helps in establishing end to end data lineage for Critical Data Elements

•

Quality Assurance: Implement quality assurance processes to ensure the accuracy, consistency, performance & SLA monitoring and completeness of metadata and data lineage information in SIT, UAT and production environment

•

Vendor Management: Coordinate with vendors providing metadata management solutions, overseeing their contributions to the successful implementation of the projects.

•

Project Management & Risk Management: Plan, execute, and deliver metadata management and data lineage projects within scope, on time, and within budget. Identify and mitigate risks associated with metadata management and data lineage projects, ensuring compliance with industry standards and regulations.

•

Training and Documentation: Provide inputs for training programs and ensure documentation to enhance understanding and adoption of metadata management and data lineage best practices within the organization.

•

Performance Monitoring: Establish key performance indicators (KPIs) to monitor the performance of metadata management and data lineage initiatives, making adjustments as needed to meet objectives.

•

Stakeholder Communication: Maintain transparent and effective communication with stakeholders, providing regular updates on project progress, challenges, and resolutions. Convey technical concepts to non-technical stakeholders in simple ways.

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Continuous Improvement: Drive continuous improvement initiatives, staying abreast of industry trends and emerging technologies to enhance Business Glossary, Metadata management and Data lineage capabilities within the organization.

Technical & Functional Skills

Technical Skills

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8+ years of experience in implementing data governance solutions with a strong background in deploying such solutions, encompassing both on-premise and cloud-based models.

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Metadata Management Tools: Proficiency in using metadata management tools such as Informatica IDMC, IBM Watson Knowledge Catalog or equivalent tools (Collibra, Alation, Solidatus)

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Data Lineage Tools: Experience with data lineage tools like Informatica IDMC, IBM Manta or similar solutions to establish and visualize end-to-end data flows. Identify and build both business and technical lineage, including strategies for fixing lineage breaks

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Database Technologies: In-depth knowledge of various database technologies, including but not limited to Hadoop, Teradata, SAS, Oracle, Postgres, and Cassandra DB.

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ETL/ELT Tools: Expertise in ETL/ELT tools like Informatica PowerCenter, SSIS, and other data integration platforms to understand and document transformation logic.

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Scripting and Programming: Proficient in scripting languages (e.g., Bteq scripts, Spart ETL) and programming languages to support metadata extraction and manipulation.

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Cloud Platforms: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services relevant to metadata management and data governance. Strong background in addressing security considerations for cloud-based implementations is crucial, demonstrating the ability to design and implement secure solutions in alignment with industry standards.

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On-Premise Container Solutions: Expertise with Red Hat Open Container Platform; showcasing proficiency in overcoming complexities related to deploying, managing, and optimizing applications in this environment. Integrate various components seamlessly and ensure a cohesive and efficient operation within the OpenShift cluster

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Visualization Tools: Experience with data visualization tools such as Qlik, Microsoft Power BI, Tableau to create intuitive representations of metadata and data lineage.

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Knowledge in Data modelling, working with calculations, leveraging the Set Analysis

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Experience in Implementing RBAC policies for various user groups such as Data Owners, stewards, consumers/stakeholders etc within the metadata management tool

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Implementation of out-of-the-box as well as custom workflows, user personas, custom reports / dashboards within the metadata management tool

•

Functional Skills

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Business Glossary Management: Strong understanding of business glossary concepts and the ability to work with business stakeholders to define and manage business terms and their relationships.

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Data Governance Frameworks: Knowledge of data governance frameworks and best practices, including BCBS239, and the ability to implement governance policies for metadata and data lineage.

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Regulatory Compliance: Understanding of regulatory requirements related to data management, ensuring compliance in metadata and data lineage implementations.

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Should have worked in large scale data warehouse & on-premise Power BI, Qlik based visualisation

Other Critical Skills

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Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness

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Fast Learner, enjoy analytical and data modelling work and proactive in providing solutions

•

Good interpersonal and communication skills with attention to details

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Be forward looking and agile to adapt to changing bank’s needs and dynamic working environment

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Identify ideas to improve system performance and impact availability

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Embrace tackling and resolving complex technical design issues

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Possess strong problem solving and decision-making skills while exercising good judgment

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Ability to work on multiple projects at a time

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Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

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Ability to work in a team distributed across multiple locations

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Qualification / Certifications

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Degree in Computer Science or related discipline

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Certification of leading data governance product providers (Informatica, IBM, Alation, Solidatus, Collibra etc.)

ABOUT THIS ROLE

As Senior Product Manager, you will focus on one or more of our flagship media publications. You will move fast to refine clear scope and product requirements, question assumptions, identify issues where appropriate, and proactively identify and raise product risks. You will work to define and build critical experiences that will help us match customers with content they love.

You will be a key player at the intersection of business and technology, supporting the growth of the organization through the successful creation and operation of our end consumer facing features. You will interact with external partners and internal users, as well as interface with groups across organization. You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement and monetization of our products.

ABOUT YOU

You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, ability to execute cross functional projects and a relentless focus on the customer. You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You leverage data to data to make decisions and actively engage cross- functionally with engineering teams stakeholders to solve right for the customer. If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Senior Product Manager, you will...

● Define and execute the roadmap with clearly articulated and well measured goals

● Identify, define and execute on projects that elevate the usability, novelty, and comprehensiveness of discovery pathways

● Drive understanding of how and where discovery initiatives can bolster content discovery and engagement

● Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create discovery experiences that are meaningful and delightful to consumers

● Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives

● Plan and prioritize the backlog for development teams to ensure maximum value in deliverables

● Interpret insights and business needs and transform into detailed product requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field

● 12+ years of total experience preferably in consumer product management in complex organisations

● Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions

● Strong execution skills to create high standard product specifications, product success metrics and drive product delivery through multiple teams

● Strong analytical skills, experience in data driven hypothesis testing and experimentation

● Experience of deeply understanding customer needs, pain points & closely working with design teams to rapidly iterate and improve user experience

● Strong team player with demonstrated ability to engage internal and external stakeholders and rally teams towards a common goal

● Experience driving long term strategy and business outcome ownership for key initiatives

ADDITIONAL QUALIFICATIONS

● Experience working in navigational or browsing frameworks

● Proven ability to manage multiple initiatives & priorities simultaneously

● Background in technical role is a plus; Ability to recognize the benefits and limitations of the technical design of a feature, and engage with engineering to make informed trade-off decisions

Quality Supervisor (QAQC)

Location: Penjuru Place (shuttle bus provided)

Monday - Friday 8am - 5.30pm

The Quality Supervisor is responsible for ensuring timely and effective implementation of the company's policies, procedures, and standards involved in assuring the quality of manufactured products and customer satisfaction, as well as for conducting quality control activities. The Quality Supervisor strives to ensure the facility adheres to quality licenses, standards and certifications.

A successful candidate will collaborate closely with functional areas such as Manufacturing, Procurement, Mfg. Engineering, Sustaining Engineering, Product Lines, R&M and Geozones regularly as well as presenting to internal teams plans and updates.

Job Responsibilities:

• Supervise and lead Quality Assurance and Quality Control personnel.
• Maintain site Quality Management System.
• Update QMS records and maintain all necessary documentation and certificates.
• Responsible for following management of change as processes and procedures are updated as per QMS requirements.
• Perform regular process audits in Manufacturing areas and functional areas, including technical work instructions, processes, procedures, and competence and ensure compliance.
• Generate CARs related to any deficiencies and track them to completion.
• Keep competency records up-to-date.
• Conduct training related to QMS, procedures, WIs, others.
• Actively participate in Contract Reviews.
• Develop customer QCP Plans. Ensure contractual requirements are built into Quality Control plans.
• Actively participate in Pre-Production meetings.
• Coordinate Client visits, and audits and constant communication to demonstrate our commitment and promote the Corporate Quality Management System.
• Drive action trackers to completion, related to customer audits, manufacturing reviews or qualification process.
• Coordinate TPIs per customer QCPs, and per production schedule. Ensure documentation meet requirements.
• Review/release WOs from a Quality point of view.
• CPARs/NCRs/COPQ; monitor performance/trends, data analysis, and evaluate the effectiveness of corrective actions to ensure that the required improvements are sustained. Actively participate in RCA. Monitor/track other Quality KPIs.
• Coordinate with product design engineers and manufacturing engineers the requirements in the quality plans and inspection and test plans to be aligned with their engineering design criteria, production schedules and customer requirements.
• Coordinate quality assurance plans for new PNs/product introductions.
• Review and approval purchased materials/products mill test certificates if it complies with the required company specifications and/or applicable industry standards prior to acceptance and use.
• Ensure quality control inspection and testing activities are performed in accordance with Global MFG QMS, customer QCPs/Inspection matrices, and/or local procedires and work instructions.
• Manage non-conformance process in accordance with Global MFG QMS.
• Identify a minimum of two continuous improvement projects per year to lead and complete with measurable improvement to the business in terms of margin, quality, etc
• Any other delegated responsibilities as instructed by his direct supervisor within the timeframe specified safely and efficiently to meet business requirements, provided the instruction is reasonable and you are capable and deemed competent to fulfil these.

Job Requirements:

• 5 to 8 years of experience with ISO-9001 and API Q1
• Minimum 5 years of experience in QA/QC role in the manufacturing environment
• Excellent written, reading, and oral communication in English
• Computer literate and familiar with Microsoft Office software at a minimum
• Fast learner, results-oriented and independent with strong interpersonal skills
• Possess strong customer service skills, i.e. listening, follow-through, and willingness to help
• ISO 9001 and API Q1
• Certified Auditor
• Ability to read engineering drawings
• Ability to interpret MTCs (Material Test Certificates) against the Company specifications
• Skilled at data mining (Excel Pivot Tables, other Excel tools)

Preferred

• Lean / Six Sigma experience
• Certified Lead Auditor
• Root Cause Analysis implementation experience
• Power BI dashboards.

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

About us(About SLB)

We are a global technology company, driving energy innovation for a balanced planet.​

Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Repprts to: Supplier Quality Team Lead

Job Description

The Position holder is responsible for assessing, monitoring and continually improve the quality of parts, products and services delivered by suppliers, and assists in defining and developing quality program status indicators and performance measurements.

Successful Position holders are excellent communicators, proactive, enjoy solving problems, comfortable with multitasking, and work well in teams.

Roles and Responsibilities:

• Participate in Sourcing activities for new part or new supplier, developing and implementing Part and Process Qualification process and in charge of supplier quality evaluation. Ensure First Article Qualification completion.
• ·Manage all aspects of continuous improvement of the quality of parts, products and services delivered by suppliers, including the following:
• Review and analyze supplier quality performance, deviations and returned product reports.
• Investigate and address product non-conformances, working with relevant subject matter experts as needed to ensure corrective and preventive actions address fundamental causes.
• Support development and execution of remedial work plans by suppliers to address quality nonconformances.
• Ensure improvement of the supplier quality engagement programs.
• Conduct supplier quality audit, including planning, execution, reporting results, and remedial work plans. Participate in internal audits.
• Ensure compliance to internal and external management systems.
• Lead and/or participate in Product Quality (PQ) incident report investigations.
• Acquire and analyse data across a spectrum of business environments to facilitate process analysis and improvements. Use metrics, reporting, and process control tools to track, analyse and problem solve.
• Continuously improve knowledge of customer expectations, supplier relations, risk management and improvement, industry standards, business systems, and planning and quality tools.

Qualifications and Experience:

• Bachelor’s Degree in a technical field (Mechanical Engineering, Industrial Engineering, or Electrical Engineering).
• 3 years of industry working experience as quality engineer.
• Experience in quality tools, supplier quality management, and quality management.

Preferred Qualifications and Experience:

• Certified for Quality Engineering.
• Work experience with SAP system.
• Knowledge or work experience in industrial standard and directives such as DNV, ATEX, PED.
• Work experience in heavy machinery technology and manufacturing process.
• Data mining and analysis skills (with Excel, PowerBI, or SharePoint).

Roles & Responsibilities

Responsibilities

• Contributing to the business development for our Logistics and Business Management Division in the Southeast Asia, India, and Middle East region, including customer segmentation, development of go-to-market strategy, development of new service offerings, marketing plans, leading business development and sales opportunities.
• Developing and implementing new risk and regulatory strategies, and policies of Business Development in our Logistics business.
• Supporting Partners and advisory in the development of Logistics strategy.
• Monitoring, analysing, and communicating emerging Logistics Business trends.
• Identifying, researching, evaluating and/or resolving Logistics issues impacting to the business, including conducting control reviews or gap analysis for existing processes, as needed.
• Analysing and reporting operational Logistics events, identifying root causes of control breakdowns, developing remediation plans, performing scenario analysis reviews.
• At the local entity level, maintaining oversight of the entity’s compliance with local regulations on Logistics Business requirements.
• Assisting with various ad-hoc initiatives and projects taking place across the border business.

Requirements

• The successful candidate will be bachelor’s degree qualified with more than 7 years’ working experience in Warehouse, Flight Forwarding, 3rd Party Logistics, Logistics, Sales & Marketing.
• You will also be described as someone with excellent communication and interpersonal skills to deal with the senior stakeholders within the group.
• Experience in Warehouse Management, Supply Chain Management, Third Party Logistics Business Development, Flight Forwarding and operation process.
• Experience in SAP/WMS (System Analysis Program/Warehouse Management System) or Experience in customizing Logistics Management System.
• Experience in collating and proposing Pricing Benchmarks through competitive analysis from market data.
• Strong analytical skills including the ability to think critically and logically, creative problem solving and excellent decision-making skills.
• Due to the significant interaction with Japan Based Stakeholders, Japan Headquarter, Regional Office and the Japanese market, fluency in Japanese language spoken and written is essentially a MUST for reports, proposals, and presentations with a proven ability to produce, review and edit written documentation.

Job Responsibilities :

Manage the operation of applications laboratory and lead its team of scientists.

• Prioritize the laboratory work and technical service activities
• Lead and motivate the team of scientists and address development areas
• Ensure that laboratory operates in a safe manner and adhering to government laws

Provide technical service to customers to facilitate sales of products

• Engage the team to provide information to customers on product properties, performance, and benefits
• Visit customers to do product presentation, discussion, seminar, workshop, training
• Encourage collaboration with customers on technical projects; develop formulation concepts & ensure more
• Work on Innovation projects together with the R&D (GTI) teams, as well as Local Sales teams

Promote deep understanding of products

• Product training to sales, distributors, and customers
• Participate in seminars and exhibitions, conduct technical seminars and workshops with customers

Coordinate the activities of the lab with external partners

• Liaise with sales team on technical service requests, updates and results
• Work together with Business Development & Marketing to create concepts and also to support New Launches.
• Participate in Global Expert Circles on technical exchange.

Job Requirements

• Degree in Chemistry, Chemical Engineering, Applied Science
• 5 years' working experience in applications laboratory and technical support
• Superior presentation, communication and negotiation skills, both written and verbal.
• Ability to work in a matrix organization and develop relationships with internal service functions.
• Excellent interpersonal abilities and strong drive for results
• Willing to travel around 25%

Job Description

Strategic planning & business management

· Development of appropriate KPI management scheme for each commercial segment and monitor & manage the progress of KPIs.

· Issue-analysis to assist CEO / COO for key business judgement.

· Lead and facilitate Corporate Planning Committee.

· Facilitate key business meeting such as BOD together with other management members

Procurement & Market Strategy

· Development of new route to procurement & market

· Ensure development and propose to management Commercial Policies, Trade Terms and Customer Plans.

· Ensures development of National standard of Building block KPIs by Channel

· Assesses market opportunities and recommend NPD and strategy changes as necessary to meet sales objectives.

Budget, Objectives and Sales Forecast

· Proposes sales volume, value and profitability targets for budget.

· Allocate volume target and trade spending to customers and clearly communicate with Distributors.

· Ensures development of annual and monthly sales activity and marketing support plan (Canvas, monthly highlights), including support for new initiatives launches.

Customer plans and sales development

· Coordinates with the distributor, the implementation of the Sales Plan, ensuring the achievement of sales volume and growth objectives.

· Monitors continuously the marketplace and Customers to determine possible market opportunities and improvement of market penetration of Company's products.

Risk Management

Minimum Requirements

1) Good degree in Accountancy, Business Administration, or related certification from a reputable university.

2) Skills and experience to manage business as a high-level management member.

3) Min.10 years of leadership roles in Sugar Industry and excellent skill for sugar trading including futures trading.

4) Excellent global network in the industry, including but not limited to traders, suppliers, customers and distributors.

5) Experience in managing a trading team, making clear and realistic vision and strategy, setting and monitoring proper KPIs to lead the team based on expert skillset.

6) Advanced skills for investment (M&A etc), including valuation, due diligence, negotiation and other related execution process.

7) General management skills, including but not limited to accounting, finance, and governance to assist managements (CEO/CFO etc) for smoother communication with both local and overseas HQ.

8) Fluent in English. Knowledge of Japanese is an added advantage.

Independent thinker, proactive / entrepreneurial mind set.

9) Good communication and presentation skills.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

• Take up appointment as the Nominee Director for our clients
• Execute responsibilities as a Nominee Director for our clients, in accordance with our engagement terms with those clients, and in full compliance of our Company policies as well as relevant regulatory requirements (e.g. the Singapore Companies Act)
• Highlight to the Manager or the Company Management opportunities for business growth while executing your responsibilities
• Any relevant responsibilities as assigned by the Manager 

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) by the established guidelines in the Department Operations Manual.
• Operate the department with positive financial results.
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations.
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager.
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment.
• Liaise with Kitchen and Bar on daily Restaurant and banquet Operations.
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable.
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Assist the F&B Operations Manager in casual labor & contract staff costings.
• Assist the F&B Operations Manager in analyzing daily revenue and cost reports.
• Assist the F&B Operations Manager in enforcing all pre-check and check control procedures in all areas when required with updates.
• Ensure that no single-use plastic containers & cutleries are used following the brand standard.
• Monitor the quality and quantity of all Restaurant and banquet Operations items served timely.
• Maintain good communication & relationships with all other Hotel departments.
• Keep the F&B Operations Manager informed on all items of interest for the department.
• Assist the F&B Operations Manager in coordinating with the respective department heads on any activities that overlap with or concern their departments.
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations.
• Regularly inspect equipment and ensure that they are well maintained and in good working order