Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job description

Accounts Executive - Freight Forwarding

This position will support the company’s accounting services to provide proper recording and processing of financial transactions. Work closely with clients to ensure proper expense recording, processing and timely clearing of aged accounts. Provide continual effort in identifying areas of improvements to refine financial processes to enhance end to end functionalities by ways of automation. Timely and accurate preparation of financial closing. This person will report directly to the Accounts Manager.

Key accountability include the following but not limited to:

● Tracking and reporting freight status through the cargo wise systems

● Issuing and recording of tax invoices

● Ensure timely, accurate month-end and financial reporting

● Reconcile accounts payable and receivable and perform credit control

● Report on the company’s financial health and liquidity

● Compute taxes and prepare annual tax returns and GST filing

● Identify areas for improvement and implement improvements to processes

Requirements:

● At least 1 – 2 years relevant working experience in freight forwarding industry

● Minimum 1 year of working experience as accounts executive

● Experience in using cargo wise system

● Proficiency in accounting software such as QuickBooks Online and/or Xero Accounting

● Demonstrate intermediate skills and knowledge of Excel, as well as other Microsoft Office applications

● Excellent written and verbal communication skills

● Strong attention to detail and good analytical skills

● Time management and organizational skills

● Excellent interpersonal skills to communicate effectively across the organization

● Ability to work independently

● Minimum Diploma in Accounting, Finance, or a related field, or an equivalent combination of education, training and experience

Contract Type: 12 Months (Renewal)
Salary: SGD2,800 to SGD3,500
Location: Pagoda Street
Working Hours: Office Hours Mon to Fri 9 am to 6 pm
Commencement: Immediate
Working Environment: Office

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: In person

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

EUC Engineer L2

Brief Description:

End-User Support, strong in supporting all Windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Basic help desk resolution and service desk delivery.
• Routine System administrative activities
• Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
• Troubleshooting for Alert logs files, transaction logs and backup logs.
• Troubleshoot End to End User Devices
• Run the backups, recovery errors, respond to the request regarding the restoration of the DB
• Responsible on making backup tapes schedule and changes.
• Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.
• tuning
• Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
• System upgrades/migrations
• Making sure Inventory is updated.
• Escalates the problem to next level/Vendor.
• Good working experience in iOS devices ( iPad, MacBook, & iMac )

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)
Salary: SGD2,800 to SGD3,500
Location: East Coast, Punggol
Working Hours:
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)
Commencement: Immediate

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: In person

The Regional Branch Manager oversees regional sales performance in regions such as Thailand and Vietnam. The role seeks to define, drive strategies, and ensure the achievement of sales and lead generation with pipeline growth. It has a responsibility towards revenue targets with a primary focus on prospecting new opportunities in both the automotive and automotive industries, specifically focusing on the bearings business and targeted complementary products.

Duties & Responsibilities:

• Demonstrate good understanding and working knowledge of branch operations

• Lead Overseas Branch Managers in managing retail & distribution operations & growing sales exponentially within the region

• Partners with Sales Executives/Managers on customer visits to provide strong commercial support

• Manage key account sales and target attainment in the SEA region

• Responsible for forecasting and sales tracking

•Manage budgets, maximise profitability, and set or meet sales targets

• Prepare presentations and reports for senior and executive management as required

Tasks Include:

• Responsibly support customer on-site validations and execute experimental protocols to gain qualifications and order success

• Define SOPs for branches across regions, including Thailand and Vietnam

• Enforce company policies with adherence to SOPs

• Present quarterly sales meeting

• Perform any other tasks as assigned

• Traveling is required within the regions

Requirements:

• Diploma or Degree in business administration, engineering, or a related field

• ability to communicate effectively with a remote team

• Leadership experience managing a team

• Ability to handle difficult situations

• Able to make decisions, taking calculated risks with consideration of the company's best interest

• Service-oriented, independent, and thinks outside the box

• Troubleshoots by responding to situations proactively

• Strong in Excel

Benefits:

• Competitive Salary Package

• Healthcare Coverage, Medical & Dental Benefits

• Career Advancement with Recurring Bonuses

Location:

• 1A Toh Tuck Link

• Singapore 596223

We invite interested and qualified candidates to write in with your updated resume (MS Word Format) and your current and expected salary. We regret that only shortlisted candidates will be notified.

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience with hands-on experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate

As a Sponsorship Executive Intern, your role is crucial in fulfilling the terms and conditions of sponsorship agreements. You can engage with sponsors, analyse data, and es identify improvement areas to ensure sponsorships' success.

Your persuasive and resourceful communication skills will help you manage expectations, implement deliverables, and build strong relationships with sponsors.

Your motivation and drive to achieve sponsorship goals will inspire you to work independently and collaboratively with your team. You play a vital role in supporting events, conferences, and exhibitions, even if it means working outside regular work hours.

Your work as a Sponsorship Executive is not just a job; it's an opportunity to make a difference and inspire others.

Responsibilities:

• Research and identify potential sponsors/exhibitors.
• Create persuasive sponsorship/Exhibition proposals tailored to each prospect.
• Communicate effectively with prospects, addressing queries and concerns.
• Develop and maintain positive relationships with sponsors.
• Plan onboarding activities of new sponsors.
• Prepare and manage sponsor contracts and agreements.
• Coordinate meetings and presentations with potential partners.
• Maintain accurate records of sponsor/exhibitor communications.
• Collaborate with marketing and event teams for seamless execution.
• Provide regular sales progress and reports on sponsorship/exhibition progress.
• Analyse sponsorship portfolio for gaps in coverage based on the organisation's sponsorship strategies
• Conduct market research to identify industry and market trends pertaining to sponsorships
• Attend relevant industry events to network and seek potential sponsors.
• Collaborate with the booth sales team for a seamless exhibitor experience.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with partners and sponsors
• Ability to work independently and collaboratively in a fast-paced environment.
• Interest in and understanding of the adult entertainment and sexual wellness industry.
• Previous experience in sales or event planning is a plus.
• At least 1 years of experience in sponsorship sales or business development
• Proven track record of securing sponsorships for events
• Strong organisational and project management skills
• Ability to work under pressure and meet tight deadlines
• Creative thinking and problem-solving skills.
• Detail-oriented and organised.
• Proficient in Microsoft Office and CRM software.
• Minimum Higher Nitec in Marketing, Business, or a related field (preferred)

Duration:

The internship duration is a minimum of 3 - 6 months.

Application Process:

• Submit a resume and cover letter highlighting relevant experiences.
• Shortlisted candidates will undergo an interview process.
• Successful candidate onboarding and training program.

Contract Type: 3 - 6 Months

Salary: SGD1,000

Location: Remote

Working Hours: Office Hours Mon – Fri, 9:00 am to 6.00 pm

Commencement: Immediate

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We are looking for regional brand partnership managers to join our newly formed Global E-Commerce Key Accounts and Partners Team. The team will play a critical role in establishing and leading strategic e-Commerce partnerships between TikTok and regional decision-makers at the world's top-tier brands.

Key Responsibilities:

- KA services and expansion: Recruit and nurture long-term relationships with regional decision-makers at top-listed global brands; build and shape the vision, brand mapping, global strategy, approach, coordination, solutions planning, and success metrics;

- Planning & Execution: Produce KA-based, GMV-oriented solutions to support regional HQ teams at KAs and support our APAC local market teams; participate in the process design and execution; support the implementation to ensure the completion of the objectives; summarize the conclusions and know-hows into tangible documents, PowerPoint, and mind maps;

- Analyzing business settings & objectives: Responsible for regional HQ teams's seller experience, identifying areas of improvement in products and services based on data and user feedback; driving the optimization of products and services by building apt mechanisms and standard processes; Familiar with approaches and policies in e-commerce; provide robust support for business owners to dissect business objectives, sort out priorities, and monitor project progress; analyze the output and efficiency of projects through in-depth analyses and able to produce results;

- Build communication mechanisms: Sustain close communication and alignment with regional decision-makers at KAs, local operations teams, counterparts to maximize client strategies, engender trust and ensure smooth landing of collaborative projects. Regularly consult with local Account Managers to enhance brand performance and engagement.

Qualifications:

- Bachelor's Degree and above; 6 years+ work experience; Proven experience working in global brands, agencies, and/or eCommerce platform's key accounts solutions. Proven experience working in a top FMCG consulting firm is a plus

- Strong capabilities in relationship building;

- Able to produce effective presentations and influence clients;

- Have a solid understanding of social/livestream e-commerce and content marketing;

- International work experience is a plus; willingness to travel abroad for business.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

We are seeking a passionate and visionary Lead Data Scientist to lead our data science efforts in shaping the future of healthcare in preventive health using Artificial Intelligence (AI), Machine Learning (ML) and data analysis. Your work will directly contribute to improving the health and well-being of the population, reducing healthcare costs, and championing a proactive approach to healthcare.

In this managerial-level role, you will drive the company’s technology solutions and research initiatives. You are responsible for leading and managing a team of Data Scientists and Researchers in delivering science and data-driven innovations in preventive health and population wellness.

This role requires you to have prior experience in end-to-end solutions deliveries from research to implementation involving Artificial Intelligence, data analysis, Machine Learning (ML), data analysis and statistical modeling.

More information about us; https://www.actxa.com

Actxa is hiring for Lead Data Scientist

Internal Code: ACX002

Data Analysis and Modeling:

• Utilize advanced statistical techniques, artificial intelligence and machine learning algorithms to analyze complex datasets.
• Develop predictive and prescriptive models to achieve business and commercial goals.
• Explore and identify patterns, trends, and anomalies in data.

Team Leadership:

• Lead, mentor, and manage a team of data scientists and researchers.
• Provide guidance and direction for project planning, execution, and prioritization.
• Foster a collaborative and innovative team culture.

Research Strategy:

• Define research objectives, strategies, and roadmaps in alignment with organizational goals.
• Develop and adhere to clinical research protocols for studies involving human subjects.
• Stay updated with the latest developments in data science and research methodologies.
• Identify emerging technologies and tools that can enhance research capabilities.
• Establish research partnership and collaboration with local and overseas institutions.

Data Collection and Preparation:

• Oversee data acquisition, cleaning, and preprocessing.
• Ensure data quality and integrity to maintain the accuracy of analyses.
• Collaborate with data engineering teams to streamline data pipelines.

Experimentation and Hypothesis Testing:

• Design experiments and conduct hypothesis testing to validate research findings.
• Evaluate the effectiveness of various models and methodologies.
• Implement A/B testing and other statistical methods to drive decisions.

Cross-functional Collaboration:

• Collaborate with consultants, advisors and internal teams, such as software & hardware solution, sales, marketing, and operations, to address business challenges and commercialisation opportunities.
• Provide data-driven recommendations and insights to support decision-making in clinical research projects.

Ethical Data Practices:

• Ensure compliance with data privacy regulations and ethical data handling practices.
• Maintain the security and confidentiality of sensitive data in clinical research studies.

Project Management:

• Manage multiple research projects simultaneously, including resource allocation and timelines.
• Monitor project progress, identify risks, and implement mitigation strategies.

Continuous Improvement:

• Drive process improvements and best practices in data science and research.
• Evaluate and implement new tools and technologies to enhance research capabilities in clinical research studies.

Requirements

• Advanced degree (Ph.D. or Master's) in a relevant field such as Computer Science, Data Science, Statistic, Mathematics, Biomedical Engineering, Electrical & Electronics Engineering, or related discipline.
• Several years of experience in artificial intelligence, data analysis, statistical modeling, and machine learning with strong programming skills in languages such as Python, R, SQL and C/C++
• Excellent communication and leadership skills.
• Ability to think critically and solve complex problems.
• Deep interest or knowledge in wearable technologies, preventive health, wellness, fitness, mental health, chronic disease prevention & management, population health, etc.
• Experience with clinical trial design, execution, and analysis.
• Previous leadership or supervisory experience, especially in leading teams of data scientists and researchers.
• Proven track record of successful project management and delivery of data-driven insights and solutions.

Benefits

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

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• Collaborating with the sourcing team to optimise the company's agency portfolio

• Managing inventory, including winery allocation schedules and trade replenishments

• Crafting and executing offers and campaigns for the sales teams

• Conducting tasting sessions with internal and external parties

• Overseeing pricing strategies to maximize profitability

• Stay up to date with wine industry news

Key skills

• A vast knowledge of wine varieties and brands
• A great palate and ability to match wine with foods
• Strong understanding of the wine industry including current trends
• Strong negotiation skills
• Excellent communication skills and interpersonal skills
• Strong organisational skills and attention to detail
• IT knowledge
• Physically fit and capable of lifting boxes of wine
• Sales and promotional skills
• Able to share their extensive knowledge with clients and customers

Responsibilities

• Conceptualizes concept and schematic designs
• Execute feasibility studies and presents design proposals
• Preparation of tender documentation, schedules and specifications
• Liaises and discuss project-relevant issues with clients
• Liaises and coordinates with consultants and contractors
• Ensures design quality and authority compliance

Requirements

• Degree in Architecture, preferably recognised by the Board of Architects, Singapore
• Minimum 10 years of relevant architectural experience, preferred in transport and infrastructure projects
• Good knowledge of architectural details, working drawings and construction practices
• Conversant with local codes & regulations
• Competency in authority requirements and submission procedures
• Ability to lead a team
• Good leadership and communication skill
• Preferred registered as QP with BOA