Job Responsibilities

• Manage and process expatriates monthly claims
• Manage and process expatriates new and renewal tenancy agreement
• Take care of office supplies and equipment
• Support office building facility maintenance including security system related matters
• Manage and process office insurance and other administrative related agreements
• Support office & mobile lines and related equipment maintenance
• Perform other ad-hoc duties as required

Job Requirements

• Minimum 2-3 years of experience in general office matters
• Proficient in Microsoft Excel and Word
• Well organized and work well as a team
• Japanese language skill is required as some of the work documents are written in Japanese

Job Description - ESG Research

MSCI ESG Research, part of MSCI Inc., is seeking to expand its global ESG (Environmental, Social, Governance) Research analyst team. The research analyst is expected to have a strong interest in general sustainability and ESG trends, and specific knowledge about the dominant sustainability and ESG issues for selected industries. The analyst will investigate and assess core ESG risks faced by the industries and evaluate performance along the key benchmarks for large publicly traded companies globally.

Currently, we have a particular preference for candidates with experience and expertise in IT, Financials and Industrials sectors, but all interested candidates with other industries of expertise are welcome to apply. Besides industry expertise, knowledge of social and environmental impact areas relevant to Chinese or Korean markets is required.

Scope of Responsibility

10+ years in the industry, country, or issue reports per year

Manage a team across Asia Pacific

Analyze and prepare research reports for 30-50 companies per year

Occasionally prepare and deliver presentations to clients and at public forums

Contribute to ongoing improvement of ratings model and methodology, particularly as it relates to local market companies.

Desired Experience

• At least ten (10) years of ESG research industry or Financial services experience that includes exposure to ESG investment products, or Analytical roles within key industries, or Relevant public policy / sustainability / green finance or academic or NGO experience
• Background in research and data analysis
• Native Korean language is preferred but can be flexible for the right candidate
• Experienced at presenting results of research in public settings
• Excellent writing and communication skills in English
• Minimum of Bachelors' degree required. Advanced degree in related field (Masters or PhD) or CFA is preferred but not required

Job Responsibilities:

• Assist PI with trouble shooting scientific issues, develop and improve operational processes
• Perform literature search and design study related documents
• Support data cleaning and analysis activities
• Prepare scientific reports and presentations

Job Requirements:

• Ph.D. degree in Biomedical Sciences or a closely related field.
• Highly self-motivated with excellent communication and writing skills.
• Strong desire to learn in a dynamicmulti-disciplinary research environment.

Previous experience in clinical research and management experience are ideal 0-2 years’ experience

Job Description

Key responsibilities include:

• Support the Internal Control team in assessing and implementing internal control mechanisms.
• Assist in reviewing SOX controls and ITGC controls, ensuring alignment with Traveloka’s Group SOX ICOFR policy.
• Perform data analytics of business processes & controls to identify areas of concern or improvement.
• Aid in the coordination of audit remediation processes arising from internal and external audit finding.
• Participate in cross‐functional teams' efforts to conduct root cause analysis for fraud and other unusual activities to establish action plans to improve the controlled environment.
• Assist in continuous improvement processes and activities, such as awareness/ training programs and sessions on audit, risk and controls.
• Assist in regular internal control tests and reviews, ensuring compliance with SOX standards.
• Manage the SOX Risk and Control Tool to ensure effective oversight governance within the Internal Control team.
• Help in updating SOX documentations like Flow Charts, Narratives, and Risk Control Matrices.
• Engage in training sessions to stay updated on compliance standards and internal control best practices.
• Participate in various company-wide initiatives, such as reviews of policies and procedures.

‎

Requirements

• Bachelor's degree in accounting and finance.
• A minimum of 5 years of experience in accounting, auditing, or internal control roles.
• 3 years of public accounting experience (Big 4) is required.
• Familiarity with Sarbanes Oxley (“SOX”) guidelines, compliance, and business processes.
• Basic knowledge of International Financial Reporting Standards (“IFRS”).
• Ability to work collaboratively with multidisciplinary teams.
• Strong analytical and problem-solving skills.
• Keen attention to detail and commitment to achieving high standards.
• Good communication abilities for effective interactions with internal and external parties.

‎

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Company Overview:

Lianfeng International Pte. Ltd. is a leading commodity trading company specializing in the dynamic and competitive market of iron ore. With a global presence and a commitment to excellence, we are seeking a dynamic and results-driven Sales and Marketing Director to lead our sales and marketing initiatives, drive business growth, and enhance our market position.

Job Summary:

As the Trading and Research Director, you will play a pivotal role in guiding our trading strategies and ensuring that our operations are backed by thorough market research. Your responsibilities will include overseeing trading activities, leading a team of analysts, and developing comprehensive research initiatives to inform decision-making. This position demands a deep understanding of global commodity markets, exceptional leadership skills, and the ability to navigate complex trading environments.

Key Responsibilities:

1. Trading Strategy Development:

· Formulate and implement effective trading strategies to maximize profits while managing risk.

· Stay abreast of market trends, economic indicators, and geopolitical events that impact metals markets.

2. Team Leadership:

· Lead and mentor a team of trading professionals and research analysts.

· Foster a collaborative and innovative team culture focused on achieving trading and research excellence.

3. Risk Management:

· Develop and implement robust risk management protocols to ensure the protection of company assets.

· Monitor and assess risk exposure, making informed adjustments to trading strategies as necessary.

4. Market Research:

· Direct comprehensive research efforts to analyse supply and demand dynamics, pricing trends, and competitor activities.

· Provide regular market insights and reports to guide decision-making at both strategic and tactical levels.

5. Relationship Management:

· Build and maintain strong relationships with key stakeholders, including clients, suppliers, and regulatory bodies.

· Collaborate with other departments to ensure alignment between trading strategies and overall business objectives.

6. Compliance:

· Ensure compliance with relevant regulations and industry standards in all trading activities.

· Stay informed about changes in regulations and implement necessary adjustments to trading practices.

Qualifications:

• A master’s degree or above in economics, finance or related fields is preferred.

• More than 10 years of experience in metals research and trading field.

• Successive good trading P&L performance.

• Strong analytical, risk management, interpersonal skill.

• Honest, rigorous, with excellent communication skills and team spirits.

The Digital Health Accelerator (DHA) is led by A*STAR, Ministry of Health (MOH) Singapore, SingHealth, National Healthcare Group (NHG), and National University Health System (NUHS). DHA supports innovators in driving adoption and scaling of market ready or near-market ready digital health solutions. DHA is hosted by Singapore's Diagnostics Development Hub (DxD Hub).

The workflow and process transformation leader are the linchpin of the DHA team. S/he is responsible for supporting DHA teams to ensure maximum benefit is being realised from implementing digital health solutions and measuring the impact of those solutions. For most projects this will involve process and people change that will require strong leadership and stakeholder management.

An effective workflow and process transformation leader will likely come from a leadership position in hospital operations, healthcare IT professional services or healthcare consulting background. S/he will be equally comfortable talking to both front-line care givers as well as the C-Suite to drive big changes in clinical practice supported by digital health.

Description

• Senior leader responsible for ensuring outcomes and impact of digital health solutions are realized and quantified
• Perform as-is and to-be workflow analysis
• Lead definition of key performance indicators for solution baseline performance and impact
• Analyse factors that drive process performance
• Identify and manage stakeholder groups to target to change systems and processes
• Act as independent advisors to PHIs to create a shared vision around to-be process and mobilize commitment to change

Qualifications

• Bachelor's or Master's Degree in Engineering, Business Administration or Related Field
• 10+ years of experience in hospital operations management or consulting
• Track record of multi-stakeholder, multi-institution change management
• Define and lead measurable quantifiable parameters with respect to current vs perceived change.
• Experience in measuring return of investment measures on software projects, ideally in healthcare setting
• Experience in process improvement methodologies (Lean, Six Sigma, TQM, etc)

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.We are seeking for a detail-oriented individual to join our audit and assurance team. As an audit support associate, you will be required to type and format company documents from financial statements and reports and check all documents for errors. You will also be required to provide assistance in the areas of printing and binding of financial statements and perform a variety of clerical tasks.

Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

Key Roles & Responsibilities

• Typing and formatting of financial statements, reports and other documents. This includes preparation of first-year financial statements for new clients and any other documents as and when instructed.
• Documents checking which includes but not limited to accounts casting, cross-referencing, accounts rolled over, comparative figure check and any other related as instructed.
• To help prepare the finalised financial statements which include printing, binding and filing as and when needed.
• Audit files storage archival, administration and maintenance. This includes entering/updating of internal system, barcoding of files, retrieval and filing etc.
• Provide support such as photocopying, filing of reports/documents, scanning, data entry and any other related support functions as instructed.
• Compiling of all audit confirmation, bank confirmation and mailing via local or international couriers.
• Deliver high quality and timely work by understanding the stakeholders/reports requirements and performance a pro-active role to render support and assistance as and when needed.
• Foster good working relationship, collaborate and support all stakeholders within the audit team and play a key role as part of the audit support team.

Requirements

• Minimum “O” level qualification
• Minimum 1 - 2 years as a typist or data entry clerk will be preferred
• Proficient in Microsoft Office (word and excel)
• Able to work independently with minimal supervision in a fast-paced environment
• Possess a positive, pro-active, and helpful attitude
• Good interpersonal skills and ability to communicate with all levels with professionalism
• High level of integrity and ability to manage sensitive information
• High level of meticulousness and the ability to spot spelling and statistical errors
• Good vocabulary and command of English

The ideal candidate should have the following essential attributes:

• Sound knowledge of Singapore Financial Reporting Standards and Singapore Standards on Auditing.
• Excellent interpersonal, written and verbal communication skills. The ability to read and interpret technical standards and routine commercial contracts is essential.
• Possess a strong affinity for numbers and ability to interpret financial data.
• Be able to work under pressure.
• Be able to work both independently and as part of a team.

In this role, the candidate is required to:

• perform audits relating to a portfolio of companies across a broad spectrum of industries.
• be responsible for the planning, execution and documentation of audit fieldwork.
• follow up on audit findings independently. For senior associates, in addition to executing fieldwork, you shall be expected to play a leading role on the engagement team, supporting the engagement manager and engagement partner closely.

Qualifications and experience:

The ideal candidate should have the following qualifications and experience:

• Accounting degree qualification which is recognised by ISCA, or have the ACCA or Chartered Accountant of Singapore qualification.
• a minimum of 2 years’ relevant experience for senior associate level.
• a working knowledge of Caseware audit software and high proficiency in MS Excel would be added advantages.

Social Worker Associate | Urgent | Special Education | Diploma Social worker | Up to $4.5k | Siglap

Salary Range: $2,500 - $4,500 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Descriptions:
Admissions and Transitions

• To provide all the necessary administrative and statistical duties related to all admissions matters from application to the students are admitted to the school
• To schedule all the relevant interviews with parents
• To collate all relevant reports and send it to the relevant parties
• To collate and liaise with all relevant organisations such as SGEnable, SPED Schools, other VWOs, MOE AND MSF with regards to admissions and transitions
• To maintain admissions data in the Centre’s Student and Client Management System

Means-testing Duties for Voluntary Welfare Organisation Transport Services (VWOTS)/ School Based Financial Schemes for clients

• To administrate the ETS means-testing scheme
• To upkeep all the necessary administrative and statistical duties related to this scheme
• To maintain and upkeep all the necessary data and record- keeping for this scheme for the purpose of submission to the relevant authorities such as SGEnable, NCSS and MSF as required.
• To take on the liaison role in communicating with all parents and the Centre’s appointed bus vendor with regards to the scheme

Administration and Programme Development

• To continuously improve on the existing administration structure of the department
• To take minutes at all relevant meetings
• Handle all phone calls and emails enquiries
• Handles yearly audit enquiries
• Monitors budget spending

Social Work;

• Report to Senior Social Worker
• Co-work with social worker on cases
• Carry out Case Management
• Conduct Home Visit
• Administering Financial Assistance Scheme
• Case recording
• Any other job scope deems suitable for a Social Work Associate

Job Requirements:

• Possess a bachelor’s degree in social work / Graduate Diploma in Social Work, preferably with 2 – 4 years of relevant experience
• Experience in working with special needs children/adults would be an added advantage
• Eligible for professional registration with SASW

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

- Handle all Singapore direct and indirect tax matters to ensure that statutory reporting requirements are met, including independently collating and liaising with internal and external stakeholders for information and submission matters.

- Handle monthly, quarterly and year- end closing, including but not limited to indirect tax computation, tax provision computation and deferred tax calculation.

- Review payment list and liaising with internal stakeholders to file the Singapore withholding tax.

- Manage tax queries from the tax authorities.

- Keep up to-date on new or changes in tax regulations, assess the impacts to the current workstream, and to update other stakeholders if required.

- Coordinate with team members in other countries on projects and initiatives

- Support the business units in their initiatives, including participating in discussions and providing tax analysis

- Assist or lead on any ad-hoc duties and projects as assigned

‎

Requirements

- Bachelor degree from accountancy and / or equivalent professional certification, with at least 5 years of working experience

- Strong communication skills so as to be able to independently engage with regional stakeholders and external consultants

- Highly motivated team player that works collaboratively with other stakeholders

‎

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities:

• Handle fullsets of accounts, including but not limited to billing of invoices and updating receipts, processing of vendor invoices and arranging payments, passing journals, handling inter-company charges, performing bank reconciliation and maintaining fixed assets register
• Liaise with Sales team and Operations team to ensure completeness and accuracy of accounting information
• Perform month-end closing and prepare financial reports
• Monitoring of accounts receivables and account payables as well as inter-company reconciliation
• Assist Finance Manager in other ad-hoc duties as required

Requirements:

• Diploma/Degree in Accounting and Finance preferred
• Minimum of 2-4 years of working experinece, preferable in accounting role handling full set of accounts
• Sound accounting and taxation knowledge
• Proficient with Accounting and ERP software

If you are interested, please send the most updated copy of your resume to [email protected]

EA License no.: 13C6338 I Reg no.: R21102857

Job description:

• Assist in projects planning and execution, perform network upgrades and migrations
• Work with vendors to deliver the project scope and meeting project deadlines
• Provide network support to end users, manage incidents, problems and change requests
• Proactively monitor network performance, ensuring high network availability and smooth operations
• Responsible for keeping network operations documents and SOPs up-to-date
• Perform evaluation, proof of concept and provide recommendations
• Manage daily network operations

Job Requirements:

• A Bachelor’s degree in Computer Science, Computer Engineering, IT or equivalent
• Must be CCNA certified, CCNP preferred
• Working knowledge plus at least a year’s experience in networking technologies like Structured Cabling, WAN, LAN, VPN, Network Security, Wireless, iBGP, eBGP, Routing Protocol, OSFP etc.
• Hands on experience in implementing, administering and troubleshooting network infrastructure devices, including cisco, Brocade routers, Dell enterprise and cisco switches, network firewall, IPS, SIEM, vulnerability assessment and monitoring tools (e.g. Cacti, MRTG, etc.) Experience in IPv6 and Data Centre operations an advantage
• Familiarity with Linux (as a user and system), container technology, security concepts, project management and ITIL processes will be added bonuses
• Familiar with Dense wavelength division multiplexing DWDM) is a plus.
• Familiar with basic Linux administration is a plus.
• Minimum 2 years of relevant experience

- 2 years contract (renewable based on performance and headcount needs)

- Mon to Fri; 8am - 5.30pm

- Depot Road

- Up to $3000 + PB

Job Responsibilities:

• Process timely and accurate service benefits/scheme payments and claims in accordance with prevailing policies and guidelines.
• Assess and process applications for claims/benefits/appeals and refund cases for Paid Leave Schemes and ensure that claims are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.
• Work with a team of colleagues to perform daily operational activities to ensure timely and accurate payments.
• Prepare monthly reports for payments and claims.
• Highlight system issues to the technical team, participate in implementing new system requirements, system upgrades and UAT sessions (when necessary).
• Conduct verification checks on records of claims and assist in queries/clarifications by auditors.
• Manage customers’ queries and requests received through phone call (enquiry hotline) and emails
• Any other work areas as and when delegated, such as provision of data or information report for trend study/projects/review of SOP/processes/FAQs, etc.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working hours:

• Mon to Fri; 8am - 5.30pm

Salary:

• Up to $3000 + PB

Job Requirements:

• Minimum GCE ‘A’ Level / Diploma Holders
• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.
• Meticulous
• Good interpersonal and communication skills.
• Result oriented

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

YOUR IMPACT

Are you passionate about technology and building creative channels to reach your audience? We are seeking a talented & motivated hands-on Developer to work in a dynamic team developing various applications supporting Regulatory Reporting function. A successful candidate will have strong design and problem solving skills. The role will involve all aspects of project life cycle including analysis/design, development, testing and deployment. The role allows interaction with business users, architects, developers and functional analysts globally both within the team and with other GS groups.

OUR IMPACT

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

ABOUT REGULATORY ENGINEERING

Regulatory Engineering and the associated technology team are responsible for protecting this reputation through taking responsibility for the reporting of all of the firm’s activities to the many regulators throughout the world. In order to achieve this, the team processes all of the firm’s activity, be it securities or derivatives, within each of the jurisdictions in which the firm operates. The candidate will be part of the global team with presence in New York, London, Warsaw, Bangalore, Singapore and Tokyo.

How will you fulfill your potential?

• Work closely with technology and strategy teams across the firm to build high quality, secure, and maintainable systems using approved tools and software development practices.
• You will partner with the global technology and business teams to develop and implement solutions to fulfil regulatory obligations of the firm.
• Manage relationship and workflows with multiple stakeholders and enhance business understanding in a cross product role.
• Analyse key performance metrics, monitoring success of initiatives, optimizing the approach and reporting to key stakeholders.
• Enhance your technology skills by working closely with engineers working on cutting edge system.

RESPONSIBILIITES

• Providing leadership to projects by leading project discussions, design, development and testing.
• Defining and enforcing compliance to development processes and best practices.
• Leading by example and guiding the team effectively.

DEVELOPMENT PROSPECTS

Successful candidates have a great opportunity to work in a dedicated and highly-motivated team, work closely with functional, technical and business experts, and develop an understanding of the full range of products traded by the firm. Ambitious candidates will be able to progress to technical expert roles, within the team.

SKILL / EXPERIENCE

Technical

• 3+ years’ experience with a proven track record in designing and implementing Real time distributed processing systems and event processing architecture.
• Experience in BigData processing platform/tools like Hadoop and Spark is preferred.
• Focus on software quality – ability to write clean code and encourage others to do so.
• Experience with near real time transactional systems with NoSQL databases (Kafka, Elastic Search).
• Excellent problem solving and Design skills.
• Experience in BPMN and user workflow based systems is preferred.
• Experience with JavaScript based web development e.g. Angular / ReactJS.
• Good knowledge of testing frameworks (JUnit/Testing/Fitnesse) and concepts (Test Driven Development, Regression and Parametric Testing).
• Strong knowledge of data structures, algorithms and designing for performance and resiliency.

Relevant

• Demonstrates strong oral, written, and presentation skills. Substantial degree of interaction with clients to provide technical solutions.
• Able to work under pressure and manage multiple projects simultaneously and executes projects independently. Agile Methodology planning is preferred.
• Experience in leading development teams with multiple global stakeholders.
• Provides guidance to other team members and teams on a project basis.

Salary: up to $3000

Duration: 6 months direct contract convertible to perm
Working Days & Hours: Mon-Fri Office Hours, half Sat

Location: Ang Mo Kio

Geylang

Kallang

Toa Payoh

Woodlands

Yishun

Sembawang

Khatib

Job Description:
a) Counter Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

b) Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Job Requirements: Min Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

The ideal candidate should have the following essential attributes:

• Sound knowledge of Singapore Financial Reporting Standards and Singapore Standards on Auditing.
• Excellent interpersonal, written and verbal communication skills. The ability to read and interpret technical standards and routine commercial contracts is essential.
• Possess a strong affinity for numbers and ability to interpret financial data.
• Be able to work under pressure.
• Be able to work both independently and as part of a team.

In this role, the candidate is required to:

• perform audits relating to a portfolio of companies across a broad spectrum of industries.
• be responsible for the planning, execution and documentation of audit fieldwork.
• follow up on audit findings independently. For senior associates, in addition to executing fieldwork, you shall be expected to play a leading role on the engagement team, supporting the engagement manager and engagement partner closely.

Qualifications and experience:

The ideal candidate should have the following qualifications and experience:

• Accounting degree qualification which is recognised by ISCA, or have the ACCA or Chartered Accountant of Singapore qualification.
• a minimum of 2 years’ relevant experience
• a working knowledge of Caseware audit software and high proficiency in MS Excel would be added advantages.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[