JOB DESCRIPTION
Aure Studios is a dance and fitness studio offering an exuberant and fun-loving environment to develop one’s fitness and dance passions. We are seeking a passionate and results-driven individual to join our team as Studio Manager and help us expand our reach and engage with our community.
We offer individual, who is aspired with the interest for a career in our service sector, the following opportunities:
1.Passion for Dance and Fitness: If you have a passion for dance and fitness, this role allows you to work in an environment that aligns with your interests.
2.Leadership Opportunity: As a Studio Manager, you will lead by example and align with the studio’s mission, vision, and values.
3.Diverse Responsibilities: The role encompasses various responsibilities, from operations experience to sales and administration, providing a dynamic and fulfilling work experience.
4.Professional Growth: The position offers opportunities for professional development.
5.Interpersonal Interaction: Ideal for individuals who enjoy interacting with people, including children, and have strong communication skills.
Roles and Responsibilities
Studio Operations:
●Manage the smooth day-to-day operations of the studio and ensure the studio delivers operating excellence.
●To upkeep the team with clients’ feedback on programs and services.
●Deliver quality responses to customer enquiries via all channels.
●Serve as the day-to-day leader by example and alignment with studio mission, vision, and values.
Member Experience:
●Implements programs and initiatives to engage current and new members and continuously improve their member experience.
●Solicits member feedback and identifies improvement goals to meet members' needs.
Sales:
●Assist on new sales processes and client retention.
●Provide recommendations and explain pricing and packages.
●Processing of new registrations for new clients.
●Responsible for on-going client retention.
●Keep a watchful eye on incoming sales leads from various sources (website, social media, referrals and more) and respond accordingly.
●Drafting and managing corporate contracts for classes for companies.
Administrative:
●Handling of daily operations such as coordinating classes, bookings and events ensuring smooth operations.
●Liaising with students/parents on their account, classes, and payment.
●Tracking financial information, such as payment details and expenses.
●Preparing monthly invoices and ensuring invoices are paid timely.
●Upkeeping the studio on cleanliness and ensuring maintenance and effectiveness of all equipment.
●Manage and coordinate vendor relationships including sourcing and shortlisting vendors.
●Ensure class booking apps are updated with class timing and mark students’ attendance.
●Vetting and drafting vendors’ and sales’ contracts and terms and conditions.
●Update studio’s, but not limited to, promotion, marketing, service offerings collaterals.
Requirements:
●Work experience in administration is an advantage, however, training will be provided for the right candidate.
●Candidates with dance and/or fitness qualifications will be an advantage but not necessary.
●Strong communication and interpersonal skills with a customer first mindset.
●Proficient in Mandarin, Chinese and English is essential
●An outgoing personality, enjoys interacting and connecting with people.
●Presentable and well-groomed appearance.
●Enjoys interacting with children.
●Team player.
