Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are now looking for an Operating Theatre Assistant / Attendant to support the functions at our Day-Surgery Centre

The successful candidate will be performing the following duties, but not limited to:

• Prepare and set up Operating theatre (OT) before surgery
• Handling and assembling of positioning accessories for surgery
• Handling of TV system, machine, and equipment.
• Position and Transfer of patients
• Clean and Mop OT after surgery
• Perform weekly cleaning and scrubbing of OTs
• Terminal Cleaning after infectious surgeries

Qualification / Work Experience Requirements:

• Candidate must possess at least minimum ‘O’ level certification
• Basic communication skills (speaking, writing, and reading)
• Previous experience in Day Surgery setting is an advantage

Personality requirements:

• Ability to work in team and fast paced environment.
• Able to communicate
• Adaptable and willing to learn new skills

Basic Salary / Working Hours / Annual Leave:

• Salary range: $2000 and above, depends on working experience relevant to job scope
• Work week: 5.5-day work (Sunday and PH off)
• Annual Leave: 14 days

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

• ⁠Develop and execute sales strategies to attain revenue and profitability targets.
• ⁠Identify and capitalize on new business prospects, in accordance with future Smart Industries trends and investment to evaluate potential products and services.
• Cultivate and sustain relationships with key customers, ensuring their needs are met to drive satisfaction and loyalty.
• ⁠Negotiate contracts with partners, emphasizing competitive pricing and superior product quality.
• Develop Operational experience business pipeline. This includes marketing programs to grow the pipeline, directly or with key partners.
• Collaborate cross-functionally with departments like accounts, presales, marketing, operations, and finance to ensure seamless business plan execution.
• Ownership and accountability of the end-to-end sales process for operational experience opportunities, maintaining multiple lines of communication throughout the entire sales cycle, from sales prospecting, outreach, warm lead to contract negotiation and deal closure.
• ⁠Develop new channel partnerships and work with channel partner’s local sales team to create go-to-market strategies and solutions and to support all aspects of the sales cycle where required.

Requirement:

• 8 to 10 years of technical/consultative sales experience in cybersecurity in software, cloud services and managed security services
• ⁠Experience in a direct and channel sales
• ⁠Proven experience building strategic relationships and selling cybersecurity solutions to C-Suite and senior-level decision-makers across ASEAN countries
• Experience selling innovative solutions and introducing new technical concepts to solve problems and generate growth.
• Excellent written and spoken English language skills - both written and verbally
• ⁠Be able to work on own initiative.
• Be able to meet targets and handle a high-pressure environment.
• ⁠Sense of responsibility & ownership: results-minded, tenacity with a "get it done" mindset.
• ⁠Intensive deal-shaping experience, and proven industry connections to vendors.

Job Title: Sales Development Representative (SDR)

Location: Singapore

About the Role:
We are looking for a motivated Sales Development Representative to join our team and drive new business opportunities. You will focus on lead generation, cold outreach, and managing the early stages of the sales pipeline. Through a 12-week training program, you will master CRM tools, learn to qualify leads, and help identify our ideal customer profile (ICP). You’ll collaborate with sales leaders and gradually take ownership of the sales process from prospecting to setting appointments.

Key Responsibilities:

• Research and identify potential leads using platforms like LinkedIn and industry databases.
• Craft and execute cold outreach strategies through email, calls, and social selling.
• Qualify leads using frameworks like BANT/MEDDIC and pass them to account executives.
• Manage CRM records, ensuring accurate data entry and tracking of sales activities.
• Assist in maintaining the sales pipeline, ensuring leads progress through stages efficiently.
• Support account executives in preparing sales demos and presentations.
• Contribute to sales forecasting and performance reporting.

Qualifications:

• Strong communication and interpersonal skills.
• Basic understanding of sales processes and CRM tools (e.g., Salesforce, HubSpot).
• Ability to research, qualify, and manage leads effectively.
• Self-driven, organized, and eager to learn in a fast-paced sales environment.

Job Summary:

To support Rehab Counsellors in:

a. Preparing and processing Medifund applications

b. Executing day-to-day case management tasks

Duties and Responsibilities:

Medifund

1. Collecting Supporting Documents from residents.

- In January and July for residents brought forward from previous Medifund period.

- Immediately upon admissions.

- On a monthly basis for changes.

2. Checking and updating Centre’s fees payment template with payments received on a daily basis.

3. Assist to collect fees from residents.

4. Fill-up and update relevant portion of Medifund Application form on a monthly basis.

5. Review the accuracy of payments received the previous month by comparing Centre’s fees payment template with Corporate Finances’ Aging Report by the 15th day of the following month; troubleshoot and identify errors when detected.

6. Preparing Medifund meeting including compiling and filing all applications systematically, ensuring total Medifund assistance applied for tallies with Centre’s total bad debts for that specific period, preparing the Medifund summaries and presentation files, writing of Medifund minutes, and related tasks.

7. Preparing and submitting Medifund statistics. projections, and reports to AIC/MOH and Corporate Finance on a timely manner.

Case Management

1. Provide care coordination

2. Troubleshooting and resolving conflicts among residents

3. Network and work with referral source, caregivers, community agencies and partners, relevant government agencies, and other stakeholders to provide holistic care and support

4. Transition and discharge preparation

5. Maintaining case files to ensure that all required assessments and documentations are completed within the prescribed time-frame

6. Capture, collate and analyse relevant data on a timely manner for service review, statistical reports, etc.

7. Assist in other duties and functions as assigned by supervisor

Admin Assistant – (Full-Time Short Hours)

Motor Insurance and Claims

Admin Assistant

Please email your latest resume to [email protected]

Only shortlisted candidates will be notified.

Company no quota for Work pass application.

Job Highlights:

- Immediate Hiring

- 9am to 4pm, Monday to Friday, 5 days

Work Location:

Kitchener Road (Near City Square). Near Lavender MRT, Farrer Park MRT and Jalan Besar MRT.

Requirements:

- English & Mandarin Speaking in order to assist our mandarin speaking clients.

- Minimum one-year General Insurance experience.

- Good interpersonal and communication skills. Candidates must possess at least “O” level.

- PC literate.

Responsibilities:

Prepare motor quotations and renewal.

Assist client to submit and follow up on the insurance claims.

Immigration Bond transmission.

Need to handle English & Mandarin Speaking clients.

Benefits:

- Year-end Increment and bonus

- Work Injury Compensation Insurance and Medical Insurance

Job Responsibilities:

• Provide exceptional customer service with a positive attitude
• Assist customers with product inquiries and recommendations
• Handle transactions accurately and efficiently
• Ensure the counter area is well-organized and stocked
• Meet and exceed sales targets to maximize your commission

Requirements:

• Previous retail or sales experience is an advantage.
• Friendly, approachable, and a team player
• Strong communication and interpersonal skills
• Able to work on a rotating shift, including weekends and public holidays

Summary of Job Role

The Administrative Assistant to support our Chief Legal Officer & Company Secretary include ensuring timely service delivery, conducting research, drafting letters, typing and proofreading contracts and documents, preparing Excel lists, assisting in the preparation of Board and committee meetings, drafting minutes, managing the filing system, and ensuring the successful execution of meetings.

Key Responsibilities

1. Assist to check through non-Disclosure agreements and other documents to ensure that they have been properly executed.
2. Draft Board resolutions.
3. Assist in preparation of Board, Board Committee meetings, General meetings and their respective papers.
4. Take and prepare minutes of meetings (if requested)
5. Do research
6. Prepare PowerPoint presentations.
7. Prepare and maintain proper records of the department, the Company and its subsidiaries.
8. Make lodgements with the authorities.
9. Provide administrative, filing, and secretarial support to the department.
10. Arrange meetings and liaise with third parties.
11. Maintain confidentiality on all matters.
12. Such other duties as may be required from time to time.

Job Requirement

1. GCE “O” Levels and above
2. Preferred 2 years or more of working experience
3. Experience at law firms or listed companies or similar secretarial experience is advantageous.
4. Proficient in Microsoft Word, Excel and PowerPoint.

• To assist and coordinate the sales activities for products sold at the retail centre.
• To communicate with target audiences and manage customer relationships.
• To maintain and update customer databases.
• To monitor competitor activity.
• To support the marketing manager and other colleagues.
• Comply with all Company Policies and legal requirements with special references to Health and Safety.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Key Responsibilities:

1. Sales Team Management:Assist the Sales Manager in supervising the sales team, ensuring they meet individual and team targets.
   Assign tasks, monitor sales performance, and offer guidance to team members.
   Conduct regular training sessions and provide mentorship to improve sales techniques and product knowledge.
   
2. Sales Strategy & Planning:Contribute to the development and execution of sales strategies to reach business objectives.
   Collaborate with the Sales Manager to set monthly and quarterly sales targets.
   Analyze market trends and customer behavior to adjust sales strategies as needed.
   
3. Customer Relationship Management:Build and maintain strong relationships with key clients and stakeholders.
   Handle escalated customer issues or complaints and resolve them efficiently.
   Ensure excellent customer service is provided throughout the sales process.
   
4. Sales Operations:Oversee daily operations of the sales department, including order processing, inventory monitoring, and customer follow-ups.
   Ensure that sales processes and procedures are in place and followed.
   Monitor stock levels and collaborate with the supply chain team to ensure product availability.
   
5. Reporting & Analysis:Prepare sales reports and present them to senior management, highlighting achievements, challenges, and opportunities.
   Analyze sales data to identify trends and areas for improvement.
   Track key performance indicators (KPIs) to evaluate the effectiveness of sales strategies.
   
6. Collaboration & Coordination:Work closely with other departments, such as marketing and product development, to align sales efforts with overall company goals.
   Collaborate on promotional campaigns, pricing strategies, and product launches.
   Attend meetings and contribute to the development of company-wide initiatives.
   
7. Business Development:Identify new business opportunities, potential markets, and clients.
   Attend networking events, industry conferences, and trade shows to represent the company and generate leads.
   

Skills & Qualifications:

• Experience: Minimum of 3-5 years of experience in sales, with at least 1-2 years in a supervisory or managerial role.
• Skills:Strong leadership and team management skills.
  Excellent communication and interpersonal abilities.
  Solid understanding of sales processes and CRM software.
  Analytical skills to interpret sales data and market trends.
  Ability to multitask and handle pressure in a fast-paced environment.
  

Physical Requirements:

• Ability to travel as required for client meetings or business development activities.
• Must be flexible in working hours, including evenings and weekends, based on sales activities.

Job Description & Requirements

Here’s what your responsibilities will be:

• Provide excellent customer service, accurate information, inspiring your team to deliver a great shopping experience
• Recommend and promote products to customers, executing campaigns and activities in store
• Accurate stock movement’s admin (e.g. delivery check, stock transfer)
• Maintaining an overview of your outlet to drive sales and profitability
• Acting as a role model to your team, inspiring and developing them to be future leaders
• Responsible for achieving sales target.

Requirements:

• Be able to work collaboratively in a team
• Good communication and negotiation skills
• Able to work on retail operational hours which includes Weekends and Public Holidays
• Ability to prioritize, work under pressure, meet deadlines, and handle customers professionally
• Possess good interpersonal skills and be able to work independently
• 6 days, 9 /12 hour shift (rotation of shift)

Roles & Responsibilities

• Manage the inside sales representatives team
• Set and track sales targets for your team
• Suggest and implement improvements in the sales administration process
• Coordinate department projects to meet deadlines
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly and annual sales forecasts
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Ensure sales, finance and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales

JOB DESCRIPTION

• Greet customers.
• Answer customers' questions.
• Look for stock requested by customers.
• Keep the stock room organized.
• Pack shelves neatly.
• Create attractive displays.
• Elevate customer complaints to the manager.

JOB REQUIREMENTS

• Excellent customer service skills.
• Friendly disposition.
• Flexible work hours.
• Ability to multitask.
• Ability to remain calm and professional with difficult customers.
• Ability to work well in a team.

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a busboy, cook, or relevant work experience

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Roles & Responsibilities

He must be able to oversee every section of the company

He is the in charge of the overall supervision an entire organization

Most of the time, he is required to attend meetings than staying in front of the computer

must be able to make decisions, sometimes quickly, based on available information

should be able to convey complex thoughts and processes clearly and concisely

also able to build a diverse team with different talents and personalities

JOB REQUIREMENTS
Bachelor degree

2+ years in administrative management

Proficient in Microsoft Office Suite

Project management experience

Budgeting and financial reporting experience

Contract management experience

Strong communication skills, both written and verbal

Job Description & Responsibilities

This position is responsible for managing the kitchen operation with the direction of the Outlet Chef on day to day business of the outlet.

Primary

• Understands the company culture and exemplifies the brand style.
• Lead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and others).
• Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others).
• Effective reporting and discussing with the direct report.

Secondary

• Oversee general day-to-day management & operational of the restaurant business.
• Respond to questions or comments professionally and efficiently. Report, discuss or consult with the Outlet Manager.
• Ensure high food quality especially taste, temperature and presentation to deliver excellent dining experience to all customers.
• Ensure that all foods are served as fast as possible.
• Ensure kitchen stock keep fresh and follow FEFO (first expired first out) standard.
• Manage all kitchen stock for daily operation, and outlet food cost control. Assist on month-end stock take.
• Ensure kitchen cleanliness, and always keep the kitchen in excellent hygiene standards.
• Ensure kitchen housekeeping is carry on as scheduled.
• Understand and support hall operation.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Assistant Cook duties and responsibilities

The primary duty of an Assistant Cook is to assist the Cook in the day-to-day operations of the kitchen. Their main duties include

· Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

· Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

· Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

· Buying, weighing and storing ingredients and food supplies

· Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

· Managing inventory, unloading supplies and organising the storeroom

Assistant Cook skills and qualifications

A successful Assistant Cook candidate will have various prerequisite skills and qualifications needed to perform duties effectively. These qualifications include:

· Experience in kitchen operations

· In-depth understanding of food health and safety regulations

· Exceptional time management and organisational skills

· Excellent verbal communication skills

· Exceptional physical stamina and strength

· Ability to work as part of a team

· Thoroughness and attention to detail

Assistant Cook experience requirements

Assistant Cooks have no specific work experience requirements. However, employers prefer candidates who have worked with a cook or have experience in a kitchen-related role. Applicants who have worked in restaurants, commercial kitchens, catering agencies and hotels are ideal for this role. Candidates can also receive valuable experience through volunteering. The ideal candidate should have a good understanding of the protocols and procedures of the food service industry, including health and safety standards. Candidates can receive experience through formal trainings and internships.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.