Overview
Microsoft’s mission is to empower every person and organization on the planet to achieve more, and we believe this mission has never been more important. It guides work across the company to recognize the enormous opportunity and responsibility to ensure that the technology we create benefits everyone on the planet, as well as benefiting the planet itself.
As Sales Operations Manager you will work closely with SE&O (Sales Enablement and Operations) Lead, across one or more countries in ASEAN, in driving the rhythm-of-the-business, team communications and team connectedness, and management processes. You will partner closely with the SE&O Lead to support and contribute to special projects (from Region/Area). You must have the ability to think strategically at an Area/Country level and effectively develop key processes, procedures and communications that facilitate business planning and execution. This position requires extensive cross-group coordination at all levels, excellent communication skills, and the ability to support to build comprehensive business review materials. This role is part of the Area BSO (Business and Sales Operations) team within ASEAN SE&O organization.
Responsibilities
Supporting Sales Discipline and Pipeline
- Drives the aligned segment sales operations programs and oversees execution support using tools, processes, and information for several solution areas related to Allocation/Disputes, Consumption, Customer Adds, and Pipeline.
- Drives the use of local knowledge of sales teams to augment insights and drive returns of capital. Analyzes and interprets data, and provides recommendations from sales execution to empower success and help address performance blockers across Customer Adds, Consumption, Pipeline, Scorecard, and Annuity. Leverages knowledge about and advises on many of the resources that support tracking and monitoring, as well as performance of pipelines, scorecards, and sales plays. May identify growth opportunities of investments and maximizes impact on customers by ensuring appropriate funds are used, tracking their usage, and following through on spending.
Sales Operations
- Drives the processes for local fiscal-year, cross-segment sales operations planning, using qualitative and quantitative methods across Segmentation, Territory Planning, Quota Planning, Account Planning, Quota Distribution, and/or Blueprint. Collaborates with relevant stakeholders (e.g., Corporate, Segment Leaders, Sales Excellence, Finance, Human Resources [HR]) to align, refine, and improve sales operations planning and execution. Tracks, monitors, and communicates risk and growth opportunities throughout the planning process, and provides recommendations for improvement.
Nurture Seller Transformation
- Provides coaching guidance to empower success by providing insights related to the adoption and integration of process and tools by sellers, managers, and leaders across the area or subsidiary. Proactively lands new seller capabilities to nurture new habits and drive consumption.
Specialty Responsibilities
- Drives many components of partner segmentation, quota, planning, co-selling, and transitions. May collaborate with internal partners including One Commercial Partner to create and roll out new sales operations strategies for partner management. Provides explicit guidance to others when needed. Empowers partners for success with training on tools and data processing.*
- Establishes the cadence and rhythms for churn prevention and win back plans. Monitors, interprets, and provides recommendations based on reports tracking consumption and customer adds to influence seller outcomes across the organization through Azure, Modern Work, and Business Applications and communicates to relevant stakeholders. Drives standardization of consumption management execution, identify reporting gaps, and create reports that fill those gaps. May also report on scorecard management.*
- Applies and provides guidance to others to integrate continuous improvement changes to tools, processes, and Rhythms of Connection (ROCs) across the subsidiary or area to accelerate transformation. Integrates continuous improvement with reporting and Business Intelligence (BI). Collaborates with field partners to improve tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or to save time within Sales Programs. Synthesizes feedback and provides recommendations to senior stakeholders. Models best practices and communicates with others across the community.*
- Provides support for monthly forecasting, pipeline management, and standard pipeline/reporting views. Assists in Revenue Excellence proactive audits and in ensuring accurate revenue landing and deal flow per appropriate guidelines. Coordinates with members of broader Business Sales Operations (BSO) team as necessary and contributes to successful landing and execution of Sales Operations Planning Process (e.g., Quota Distribution, Territory Management, Seller Assignments, Employee Data Management) for Support Sales. Provides suggestions for standard Business Intelligence (BI) tools to increase usage/adoption with Support Sales teams to reduce ad-hoc, manual efforts.*
Qualifications
- 5+ years of experience in operations or sales excellence
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
