Spa Esprit Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful portfolio of concepts and brands, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a diverse language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome homegrown experiences for all who walk through the doors.

The Role

The Senior Marketing Executive will support marketing initiatives in line with one, or several of our brand’s positioning, culture and philosophy. In this role, you will lead a team to help to raise awareness of the brand, drive sales, customer acquisition and retention through marketing initiatives and strategies that are deployed.

You will be responsible for coordinating and executing the following initiatives:

Roles and responsibilities:

- Develop and oversee end-to-end branding and marketing strategies and its implementation towards launches, campaigns and promotions.

- Manage, track and analyze performance of marketing efforts from both earned and paid media.

- Track and document performance, create reports and use learning and data to make evidence-based decisions.

- Plan and develop brand or promotions communication channels, strategy and oversee media buys.

- Oversee various in store, digital and OOH touch points.

- Oversee implementation of marketing calendar including execution and content.

- Ensure brand efforts and communications are in-line with brand identity and ethos.

- Seek collaboration and partnership opportunities.

- Liaise with PR agency for PR and KOL engagements.

- Ensure tracking of timelines and projects, together with budgets and results.

- Ensure that business as usual marketing efforts are on-going and impactful.

- Support with media buying strategies and oversee implementation and performance actively.

- Support in liaising with international partners (distributors / franchisees with support of International Ops team).

- Support retail teams on visual merchandising, promotional strategies and marketing tools (provision of GWPs, brochure, promos, training notes)

- Work cross-functionally with various departments between the e-commerce, CRM and operations team

Requirements:

- Possess a Master's Degree in Marketing.

- At least 3-5 years of relevant experience preferably in the similar industries.

- Proficient in MS Word, Excel and Powerpoint.

- Good command of English.

- Proactive, resourceful and creative.

- Able to work independently and as part of a team.

Working hours:

1. Tuesday to Friday 10:00 AM to 06:00 PM

2. Saturday 10:00 AM to 04:00 PM

a. Assist customer enquiries & complaints

b. Manage all work permit transactions in MOM Portal (Application, Issuance, Appeals, Transfer & Booking of MOM Card Registration Appointment)

c. Escalate appeals to MOM via email/call when required

d. Follow-up closely on rejection cases with Employers directly to resolve the appeals

e. Provide admin support to ensure all documents are completed in an accurate and timely manner

f. Email Employers for signature request when required

g. Purchasing and liaising with insurance company when required

h. Update regularly on Work Permit status

i. Manage MDW’s biodata record check

j. Manage the booking of SIP

k. File payment receipts when required

l. Send Transfer list to team when required

m. Send MOM QR & transfer consent form to Employers for transfer cases

n. Create Job sheet for helpers prior to arrival

o. Update when helper return for transfer or repatriated

p. Print documents when required in office

q. Assist in any ad-hoc duties assigned

• Degree holder in any fields
• Achieve individual sales target and contribute to the store sales target.
• To provide outstanding customer service
• To handle customer’s enquiries and feedbacks
• To perform cashiering, housekeeping duties, display arrangements
• Perform store operation related activities.
• Always maintain the best retail outlet conditions. E.g., cleanliness, safety, security etc.
• Assist Manager with the daily operation.
• Improve Company's operation system together with the management.
• Other duties may also be assigned depending on operation’s needs.

Responsibilities

• Manage day-to-day sales and operations of aesthetics medical spa business
• Achieve personal and outlet sales targets consistently
• Identify, recommend and promote appropriate face, hair removal and body aesthetic treatments
• Work closely with the Marketing Department on the execution of sales and promotional activities, handle social media/phone enquries
• Build customers relationships into long-term clients
• Handle customers’ feedback and provide service recovery where necessary.
• Evaluate staff performance, provide feedback and coaching.
• Analyse, maintain and develop standard operating procedures
• Handle ad-hoc duties and projects assigned by management
• Build and motivate the operations team to boost sales performance

JOB REQUIREMENTS:

• Required language(s): English, Mandarin (in order to handle Mandarin speaking customers.)
• Required Skill(s): team management, sales and operations, consultation, customer service
• At least 3 years of relevant sales experience in the aesthetics industry and experience in outlet management preferably in a medi-spa environment
• Prior experience in aesthetics treatments such as lasers, hifu, radiofrequency, fat freezing, emsculpt, hair removal etc
• Well-groomed with a pleasant personality
• Results driven and service oriented with proven sales track record.
• Strong aptitude in sales promotional techniques
• Willing to work 5.5 days (6 off days per month)

Responsibilities:

· Handle sales of industrial metrology solutions such as optical CMMs, portable-arm CMMs, laser trackers, gear testers, X-Ray CT etc., for an assigned customer portfolio.

· Regularly and methodically visit customers, to promote the sales of products.

· You will report to the Head of Sales, who will guide you in your development and projects.

· You are expected to be able to work both independently and inter-dependently and to update your reports in our CRM on timely and effective basis for team-wide follow up and support.

Pre-requisites:

· Good recognised Degree in Engineering or Science fields related to sales focus area

· At least 3 years relevant working experience with some exposure to dimensional metrology

· A “sales heart” or passion and interest to learn the sales processes and industrial metrology

· Good English language ability to write and converse

· A team player with strong inter-personal communications skills, high integrity and discipline

· Have your own car transport

Roles & Responsibilities

Duties and Responsibilities

• Handle incoming event enquiries via various channel including telephone, fax and email for the Catering Team.
• Assist to prepare proposal and send out contracts.
• Daily distribution of event orders to respective departments concerned.
• Assist to generate e.g.; labels, signage, checklist.....
• Establish and maintain appropriate filing system for all past events.
• Provides administrative support to all departments.
• Maintain and order department supplies as and when needed and within budget.
• Undertake any special assignments that may be assigned on an adhoc basis.

Personality and Competencies/Skills

• Hands-on experience in managing eCommerce catering ordering system
• Able to multi task and able to work under pressure in a fast-paced environment
• Great interpersonal and strong communication skills
• Exceptional keen eye for detail and critical thinker with problem solving skills
• Team player, able to work independently with minimal supervision
• Proficient in Microsoft Office (Outlook, Excel, Word)

Experience and Qualifications

• Minimum 1 years working experience in a relevant industry
• Diploma/Degree in any field of study

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Date: 19 Feb 2024 to 25 Feb 2024

Venue: Suntec City Tower 4

✅No experience required.

Job Scope:

• Attend face to face with customers at the event site
• Perform product demonstration, deal with customer's enquiries and help to resolve their concerns
• Ensure positive customer purchasing experience and share feedbacks with the team
• Other ad-hoc duties

REQUIREMENTS:
• All educational backgrounds are welcomed

• Candidates MUST commit from 19 Feb to 25 Feb
• Take initiative to complete tasks given
• Fun-loving & team player