JOB SUMMARY
The housekeeping Manager is responsible for overseeing the cleanliness, maintenance, and aesthetic upkeep of the hotel, resort, or facility.
This role involves managing the housekeeping team, ensuring high standards of cleanliness and hygiene, coordinating with other departments, and maintaining inventory and supplies.
He/she will ensure a welcoming and sanitary environment for guests, promoting customer satisfaction and operational efficiency.
ACCOUNTABILITIES:
· Manage all functions related to the cleanliness of the hotel.
· Ensure rooms are clean and available to guests in a timely and efficient manner.
· Roster, distribute and delegate room and cleaning assignments to Housekeeping team members.
· Plan and conduct staff meetings to ensure open communication among team members.
· Monitor guest satisfaction and address feedback efficiently and effectively.
· Manage, train, and coordinate all housekeeping personnel to ensure they are performing duties (e.g., cleaning, health & safety compliance, mini-bar management etc.) correctly, efficiently and to the best of their ability.
· Keep abreast of advances in the housekeeping field to improve productivity.
· To constantly look at ways to improve operations and implement changes to provide better services to guests.
· Ensure Housekeeping policies procedures, and training are in place, maintained and adhered to.
· Manage labour, conduct regular inventory checks & audits, and develop progression plans.
· Purchase according to stock & inventory control, complying with departmental budget.
· Maintain working relationships with vendors and suppliers (e.g., pest control, landscaping etc.) to ensure effective quality products and services.
· To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.
QUALIFICATIONS:
· Diploma In Hotel Management or ‘A’ Level qualification or equivalent
· Minimum 5 years of experience in a similar capacity in a hotel or Proven working experience as a Housekeeping Manager or in a similar managerial role.
· Familiar with Housekeeping operations with at least 2 years in a managerial capacity.
SKILLS:
· Good personal and customer service skills.
· Computer literacy and office administration skills.
· Proficient in Microsoft software, Outlook, and other hotel systems.
· Excellent training, instructional, and leadership skills.
