- handling of customer complain and feedback

- Providing Customer Oriented Service

- Work with Team member in service and maintaining of whole restaurant cleaniness and hygiene. Training of Waiter and waitress.

- Willing to work 6 days a week inclusive of Public holidays (CNY,Christmas) and weekend

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

• At least 10 years of practical working experience with 5 years in Building Projects Construction Management with the Main contractor in a Senior Management role.
• Strong leadership skills and experience in managing a team of departmental heads.
• Certificate in Construction Safety Course for Project Managers
• Good knowledge of local authority requirements and engineering standards
• Possessed excellent analytical problem-solving skills and strong interpersonal communication skills.

The M&E Commissioning Manager is responsible for the strategic planning and delivery of the testing and commissioning of M&E Systems and Services as per contractual requirements.

Job Responsibilities

• Collaborate with cross-functional teams for a smooth transition from commissioning to operations (going live) including ensuring the requirements and schedules are incorporated into all construction contracts and construction costs.
• Create and review Commissioning Plan and implement Data Centra Level 1 to Level 5 commissioning procedures in effective and efficient manner.
• Incorporate commissioning activities (durations and logic) into master project schedule with the collaborate with vendor commissioning personnel.
• Furnish copy of all material / information required by the Commissioning Agent including those provided by Services Contractor / Specialist Vendors for forwarding to the client as form of reporting, e.g., current and lookahead Commissioning activities, commissioning issues status inclusive of closed and new issues, construction and commissioning related health and safety observations and recommendations, etc.
• Maintain a detailed schedule during the construction phase. Provide an updated and accurate commissioning filter of the schedule at each Commissioning meeting.
• Develop comprehensive and project specific flushing and cleaning of various piping systems in coordination with the Commissioning Agent.

Job Requirements

• Degree in Mechanical/Electrical Engineering or related discipline
• 8 years+ of relevant testing and commission of M&E systems and services experience, preferably in data centers, commercial project, construction capital projects strategy and supply chain.
• Certified Data Center Professional with Project Management certification preferred.
• Independent decision-maker, problem solver who takes communicates their own ownership and accountability.
• Strong stakeholder management.
• Able to work in a fast paced and dynamic environment.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Assistant / Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understand the situation in other departments and its implication for your own department.
• Planning ahead and ensuring adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
• Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Be aware of potential highs and lows in the business.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Assist with forecasting potential revenues and costs.
• Follow company’s control procedures.
• Communicate relevant financial information to the team.
• Assist the Manager in maintaining leave plans for the department.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring that departmental orientation is carried out.
• Ensure that standards training, and assessments are carried out.
• Assist with regular reviews of individual and team performance against objectives, providing feedback.
• Assist with developing and implementing department training plans to meet business needs.
• Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibility:

- Manage clients’ relations and build contacts with potential clients for new business opportunities.

- Responsible for planning and implementing market penetration strategies and sales targets and for -building strong relationships with existing FMCG clients.

- Identify leads and lead new business opportunities to expand distribution channels / networks.

- To exceed or achieve monthly sales targets / new business development served in the assigned area.

- Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.

- Carry out and plan other sales and marketing functions to increase efficiency.

- Take initiative in implementing best practices to perform duties.

The role is to be accountable at regional level as Head of Business Development for the TotalEnergies Solar DG affiliate (SEA).

This includes finding and contracting with Joint Venture development partners, financing non-recourse debt, farming down planned % of Group equity and helping to build the processes and systems that will enable the development platform to be efficient and successful. Ensure strong project economics and safe project development.

• Support legal, fiscal, regulatory set-up of entities across the region.
• Develop, put in place and maintain processes for capital investment decisions.
• Build a Business Development team to cover the various functions as TSDG develops.
• To implement development and financial partnerships to grow TSDG faster.
• To work with TotalEnergies Solar / REN to put in place competitive project finance once projects are built and necessary scale reached. To then ensure that the administration processes to support the financing are maintained effectively
• To work with TotalEnergies Solar / REN to put in find and transact to farm down planned % of TotalEnergies at competitive economics of projects once operational. To then ensure that the administration processes to support the equity partner are effectively maintained
• To effectively work in the network of TotalEnergies in country teams, regulatory bodies, Business customers and business groups, financing institutions. To represent and protect Group interests.
• To fully understand and operate to REN and Group investment decision, compliance and financial rules / delegated authorities.

Noting for the above that at start of the role there is nothing in place and all has to be set up. Through the development of the role to begin to scale the business and implement the necessary automation and efficiencies needed as scale developed.

Noting that the affiliate operates in a very competitive environment and that strategies and actions need to be implemented constantly to drive competitivity.

Requirement

• Must have experience in capital investment decision-making, M&A (preferably in Asia).
• Proven ability to operate effectively with autonomy.
• Experience of tendering processes
• Commercial skills – ability to negotiate contracts with all levels of counterparty business.
• Understanding of risk (legal, construction, financial, regulatory) and ability to provide solutions to mitigate
• Communications and PR B2B expérience.
• Knowledge of Group processes for compliance and operation.
• Ability to network and interact effectively with all parties impacting the business (regulatory, client, suppliers, Financial institutions, business partners; other Group affiliates)
• Project financing knowledge and experience (supported by PF experts)

Information

1. Salary range: $3,000 - $4,000 + Transport Allowance + Commission

Responsibilities:

• Develop new business opportunities.
• Manage E-commerce, product marketing, CRM to secure existing customer & potential customer.
• Resolve customer complaints regarding sales and service.
• Prepare quotation and handle negotiations.
• Provide after sales follow-up on quality issue.
• Maintain and grow current contract base by capturing new customer and sustaining existing customer.
• Prepare and follow-up of contract quotation.
• Coordinate with the team to ensure the efficiency and effectiveness of contract execution.
• Involve in exhibition & other campaigns

Requirements:

• ITE/Diploma/Degree in any discipline
• Pleasant personality with capability to effectively communicate with customers.
• Good interpersonal and communication skills.
• Proficiency in English and Mandarin to communicate with Chinese speaking customers' complain

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

• Well Established Company
• Basic $5000 - $8000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas (Transport Provided)
• Working days: Monday to Friday
• Working hours: 8am to 5pm

Job Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• Bachelor’s degree in Mechanical Engineering
• Min 5 years of relevant working experience and knowledge
• Strong planning, people management, analytical and problem solving skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Product Marketing Engineer (Pre-sale/ Electronics Component)

Key Responsibilities:

1. Product Marketing: Initiate and manage marketing and promotional activities for assigned products to drive regional and global business growth.
2. Technical Support: Provide technical assistance to secure design wins and resolve troubleshooting issues to maintain business relationships.
3. Strategic Collaboration: Work closely with internal stakeholders and headquarters to align goals and develop strategies for success.
4. Performance Management: Use the PDCA (Plan-Do-Check-Act) system to manage marketing activities, analyzing successes and failures to adjust strategies accordingly.
5. Training Coordination: Organize training sessions for sales teams and distributors to enhance product knowledge and selling skills.
6. Digital Marketing Initiatives: Enhance marketing efforts for long-tail customers through digital marketing and participation in exhibitions.
7. Market Research: Conduct market analysis to identify customer pain points, key players, and competitors, and develop solutions to address those challenges.
8. Collaboration Projects: Engage in projects that involve bundled promotions, product Q&A, and training with the Regional Strategic Marketing section.

Qualifications:

• Educational Background: A bachelor’s degree in electrical or electronics engineering is preferred, but candidates with other engineering degrees are also welcome.
• Technical Knowledge: Basic understanding of electronics and the market ecosystem, along with strong market analysis skills.
• Soft Skills: Proactive attitude, excellent communication, interpersonal, and organizational skills.
• Adaptability: A positive outlook in challenging work environments.
• Travel Availability: Willingness to travel within the ASEAN, India, Oceania, and Japan regions.

For interested applicant, kindly send your resume in Word/PDF format include the following in your resume to [email protected]
1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job description

Are you seeking an environment that helps to enhance your overall career and develop your personality?

Our team is expanding and we want someone who strives for more and keen learning mentality.

WHAT DO WE DO:

We are a growing Sales & Marketing company that specialises in face-to-face marketing with accomplished track records. We work with global industries leaders varies industries, providing external source of revenue for our clients and aid them to increase their branding through our expertise.

GET TO KNOW US:

We are a focused team with individuals who aim to exceed expectations and celebrate every little success together. Be part of a team that always that wants to be best!

If you want to be considered for this role, here are what we are seeking for:

- Good student mentality

- Team player- Enthusiast and positive!

- Charming smile

IF YOU ARE KEEN TO EXPLORE MORE, CLICK ON THE APPLY NOW BUTTON NOW!

This position is responsible in ensuring that the staffing requirements are met and that the highest quality of applicants is maintained for professional and management personnel.

Responsibilities include assessing hiring needs; conducting initial interviews over the telephone as well as in person; reviewing applications and resumes and determining recruiting strategies within budget.

It is also expected that the employee is responsible for identifying successful candidate sourcing techniques; sourcing quality candidates that meet the hiring managers’ needs and ensuring the recruiting process is completed in a timely and effective manner while guaranteeing compliance with company policy and local labor regulations.

A. Process Related Tasks

• Collaborates with management to help them identify job requirements, fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel.
• Receive, screen, and file incoming resumes for professional and managerial positions.
• Conduct telephone interviews with prospective applicants.
• Interviews, evaluates, and presents qualified candidates to the hiring manager and oversees the scheduling of the departmental interview with the appropriate hiring manager.
• Provide initial screening interview notes for exempt and non-exempt candidates.

B. Reports Related Tasks

• Manages the resume tracking database, ensuring that it is up-to-date and accurate.
• Provides weekly status report giving detailed information on the employment activity.
• Keep detailed records of employment advertisements and ensure accurate information for advertisements.
• Reports on recruiting activities to management, identifying problem areas and potential solutions.

C. Back Office Tasks

• Conduct and/or oversees testing of applicants, reference checks, and pre-employment screening.
• Completes all necessary documentation to avoid potential serious discrimination complaint consequences.
• Secures the services of contract employment, following the same procedures as that for regular full-time employment.

Process Specific Skills

• Targeted Selection Interviewing Certification or Behavioral/Competency Interviewing experience

Soft skills (Minimum)

• Excellent Communication skills – written and oral
• Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment
• Computer proficiency – MS Office
• Should be able to take decisions in all kind of situations

Soft Skills (Desired)

• Self starter
• Good Listening skills
• Dependable
• Matured to carry out assessments

Education Requirements

• N or O levels

South West Work Location

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As a Workplace Experience Executive at Maneuver Marketing under the People Team, you will be entrusted with diverse responsibilities, including overseeing facilities, facilitating staff communications and hybrid events, and supporting essential People Operations.

If you excel at managing concurrent priorities, enjoy workplace management, are keen to learn more about HR and thrive in a fast-moving scale-up environment, this role offers a chance to directly impact our team’s success and contribute to our ongoing growth and operational excellence.

What You’ll do

People Operations

• Assist in the onboarding process for new hires and ensure day one is perfect. This will include working with the Tech team to set up various SaaS accesses, facilitate Work Pass applications, set up a digital P-file, receive new hires on their first day, and conduct orientation.
• Administrative support for People operation functions such as maintenance & updating of accurate records on HRMS (Payboy)
• Handle queries from both staff and managers about People policies, benefits and processes.
• Facilitate the review and development of existing policies and procedures to reflect the needs of a growing and dynamic organization.
• Ensure compliance and consistent HR policies and practices aligned with business needs and legislative labour requirements.
• Spearhead creative staff engagement initiatives to cater to on-site and remote staff, including company dinners, off-site/virtual team bonding, town halls, and celebratory events.
• Support annual exercises such as employee climate surveys, staff planning/cost budget, OKR planning and performance management exercises.
• Support staff relations issues and investigations when needed.
• Support talent development initiatives to develop new mindsets & capabilities to meet business growth and transformation plans.
• May need to coordinate business travel arrangements when needed.

Workplace Management

• Ensure workspaces (office, meeting rooms, pantries, etc.) are stocked and maintained.
• Maintain & regularly update office and support procedures.
• Liaise with vendors and service providers such as property management, cleaning and facilities vendors for office services and supplies.
• Facilitate internal communications on facility matters that will impact staff’s work experience.
• Manage emails, letters, packages, phone calls and other forms of correspondence.
• Constantly look for areas and initiatives that can elevate workplace experience and improve staff’s productivity,

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company:

• Response times to maintenance and office supplies issues, adherence to budgetary limits for office/event expenditures and staff queries.
• Track the number, attendance, and employee feedback for office events or celebrations, ensuring these events align with team culture and boost morale.
• Effectiveness of engagement activities through participation rates, survey feedback, and changes in employee satisfaction or engagement scores over time.

What You Bring

• 2 to 3 years experience in People Operations and Workplace Management or similar in a fast-paced environment. Tertiary qualifications in Business Administration or HR Management will be an advantage.
• Strong organisational and time management skills to prioritise effectively and streamline processes. Strong knowledge of time management principles (Gantt Charts) & SaaS highly preferred (Asana, Monday, etc…)
• Effective and clear written and verbal communication skills to interact effectively with internal stakeholders (e.g. Management, onsite and remote staff) and external stakeholders (e.g. clients and vendors)
• Proficiency with Google Workspace and other office management tools such as Notion and Slack, enabling you to work seamlessly with digital records, databases, and communication critical to workplace operations.
• Proven ability to support remote employees across multiple continents & various timezones, to ensure they can experience a consistent company culture.
• Familiarity with basic HR processes (e.g. staff record management, leave and appraisal process management), HR software and compliance to support operations
• Ability to handle sensitive People's information with the utmost discretion, ensuring a secure and professional environment.
• Analytical mindset and problem-solving skills equip you to address challenges efficiently, adapt to changes, and make informed decisions with minimal supervision.

About the job

• Partner with Wealth Managers to provide protection plans and products advisory to clients.
• Conducts product and insurance proposition training for relationship managers to equip them with basic product knowledge
• Conduct in-depth financial analysis for clients and tailor a personalised set of products to suit their individual needs
• Provide product advisory to clients
• Provide excellent customer service and banking experience
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

skills and experience required

• Minimum 1 year of insurance sales experience
• Good effective communication skills
• Analytical and logical thinking

If you're interested in the above role, click on the 'apply' function now!

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own D2C Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As part of the Customer Service team, you will represent Maneuver Marketing as the company’s highest escalation point with the ultimate goal of developing and strengthening our customers’ engagement, satisfaction & loyalty.

Collaborating closely with various departments (Product, eCom, Marketing & Supply-Chain), the team provides stellar customer experience, as well as developing and implementing improvement strategies that contribute to the overall success of our business.

As the Social Media Community & Engagement Lead, you will report directly to the Senior Customer Service Manager and you will be entrusted with overseeing the operational success of our third-party BPO Social Media Moderator Team. You will provide key support to our customer-facing specialists and will also be responsible for identifying, strategizing & implementing engagement, sales, retention, and operational improvement opportunities.

What You’ll Do

Content Moderation

• Develop Guidelines: Create and update community guidelines and moderation policies to ensure a safe and positive environment for users.
• Review User-Generated Content: Monitor and moderate user-generated content to ensure it adheres to community guidelines and platform policies.
• Remove Inappropriate Content: Identify and remove content that violates guidelines, such as hate speech, spam, or explicit material.
• Develop Crisis Protocols: Establish protocols for handling various types of crises, ensuring the team is prepared to respond effectively.
• Handle PR Crises: Quickly address and manage any public relations crises or negative publicity on social media to protect the brand’s reputation.

Community Management

• Monitor and Respond: Oversee and respond to comments, messages, and inquiries across social media platforms to foster a positive community environment.
• Engage with Followers: Actively engage with followers by liking, commenting, and sharing user-generated content to build a loyal community.
• Foster Community Growth: Implement strategies to grow the community, such as hosting online events, contests, or collaborations with influencers.
• Encourage User Interaction: Create opportunities for users to interact with each other, fostering a sense of community and loyalty.
• Steer conversations towards desired narrative: In collaboration with the copy and marketing teams align on advertisement messages for agents to guide conversations.

Customer Support

• Address Customer Issues: Collaborate with the customer service team to address and resolve customer complaints and issues raised on social media platforms.
• Provide Information: Offer accurate information and support to users regarding products, services, and company policies.

Analytics and Reporting

• Track Engagement Metrics: Analyze engagement metrics to understand community sentiment and identify areas for improvement.
• Gather User Feedback: Collect and analyze feedback from the community to identify trends, preferences, and areas for improvement.
• Report Insights: Provide regular reports on community engagement, moderation activities, and user feedback to inform strategy adjustments.

Cross-functional Collaboration

• Collaborate with marketing, product development, supply-chain, and customer service teams to address systemic issues and improve the overall user experience.
• Feedback Loop: Provide feedback and insights to relevant teams to enhance product offerings and community engagement strategies.

Indirect Team Management

• Lead and Support Moderators: Manage a team of content moderators, providing guidance, support, and performance feedback.
• Schedule and Assign Tasks: Organize and assign moderation tasks to ensure coverage and efficiency.
• Conduct Training: Develop and deliver training programs to keep the team updated on policies, tools, and best practices.

How You’ll Succeed

Maneuver is an OKRs, KPIs, & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company. These may include:

Community Management Objective:

Ensure up-to-date and effective community guidelines, and enhance community engagement and interaction rate.

• Review and update community guidelines quarterly.
• Reduce average response time to comments and messages
• Increase in user interactions (likes, comments, shares) on social media posts.

Team Management Objective

Effectively manage and support the content moderation team.

• Conduct monthly performance reviews with all team members.
• Conduct training sessions for the moderation team every quarter.
• Ensure 100% completion of all assigned moderation tasks within deadlines.
• Achieve a 95% QA critical error pass rate for the team 30 days following implementation of new policies or procedures.

Collaboration Objective:

Foster cross-functional collaboration to enhance community experience.

• Hold bi-weekly meetings with marketing and customer service teams.
• Collect and measure feedback from at least one cross-functional initiative per quarter.
• Develop and execute at least one joint initiative per quarter with other teams to improve community engagement.

Analytics and Reporting Objective:

Utilize data to inform community management strategies.

• Generate and distribute monthly community engagement reports.
• Identify and implement three new strategies based on data insights to improve engagement.
• Define Key Community Metrics based on industry best practices.
• Track and report on key community metrics with 100% accuracy.

Your Experience

• At least 5y exp. in Social Media Community Management with 2 years in a leadership role, managing online communities with a focus on driving engagement, handling feedback, and maintaining brand reputation.
• Proven experience leading a social media moderation team, ideally across multiple platforms (Facebook, Instagram, TikTok).
• Experience working cross-functionally with marketing, customer service, and other internal teams to ensure social media strategies align with broader company goals.
• Successful experience training, managing, and coordinating remote teams, as your customer service and moderation work is handled externally.
• Ability to train, mentor, and motivate a team of moderators, ensuring alignment with brand guidelines and service level agreements (SLAs).
• Data oriented with experience tracking, analyzing, and reporting on engagement metrics, sentiment analysis, and content moderation accuracy to drive continuous improvement.
• Can demonstrate a creative approach to community engagement, with a strong understanding of how to create compelling and interactive responses and activities.

Ideally

• A degree in Marketing, Communications, Public Relations, Journalism, or a related field is preferred.
• Social media certifications (e.g., from Facebook, Google, or HubSpot) are a plus but not mandatory.
• Experience working with premium B2C and/or D2C brands, particularly in industries like health, wellness, or beauty, to understand how to communicate effectively with different audiences.
• Familiarity with mass-market brands, understanding how to scale community engagement to broader audiences.
• Enthusiasm for social media platforms, with a keen interest in staying up-to-date on the latest trends and best practices, especially in the wellness and beauty industries.

Key Responsibilities:

• Manage full spectrum of HR & Office Administrative functions including recruitment, onboarding & offboarding, employee relations, performance management, as well as office administration.
• Ensure compliance with Singapore's employment regulations and HR best practices.
• Review and improve existing HR policies and procedures to enhance workplace efficiency.
• Handle employee engagement, well-being programs, and retention initiatives.
• Address and resolve HR issues, grievances, and disciplinary actions.
• Oversee employee training and development programs.
• Oversee office administration, ensuring seamless day-to-day operations.
• Manage office facilities, supplies procurement, and administrative budgets.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent.
• At least 3 - 5 years of HR & Admin experience.
• Good understanding of local employment laws and regulations.
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

• Manage daily operational demands and supports business continuity to develop the organisation's strategic growth plans and setting the direction for new projects.
• Work closely with each worksite to plan for fuel stock, ensure fuel quality and approve complex maintenance work.
• Handle strategic contractual issues with customers and maintains strong relationships with key business stakeholders.
• Direct business and digital transformation efforts and continuous improvement projects to optimise resources, costs and operational efficiency.
• Ensure compliance with safety, quality, and environmental regulations and governance policies.

Requirements:

Degree in any relevant discipline.

• At least 5 years of fuel farm operations experience in the Aviation industry.
• Stong leadership and good communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Location: Singapore (2) / Malaysia (1)

Department: Marketing

Reports To: Marketing Director (Hong Kong)

Job Summary:

We are seeking a dynamic and results-driven Channel Sales Business Development professional to join our Marketing team. This role requires a strong understanding of partnership models in the financial market and the ability to identify and develop customer relationships that align with our business objectives.

Job Responsibilities:

• Partnership Knowledge: Familiarize yourself with partnership models within the financial market, understanding the characteristics and pricing logic of financial products.
• Customer Insight: Develop a deep understanding of the customer structure in the financial industry to identify potential customer needs and determine target customer profiles.
• Product Development: Collaborate with internal teams to develop financial services that meet customer needs, actively engage in marketing initiatives, and leverage strong organizational and service-oriented skills to work efficiently with the conversion service team to achieve business goals.
• Marketing Engagement: Lead marketing efforts aimed at customer acquisition and retention, utilizing insights to optimize strategies.

Job Requirements:

• Education & Experience: Bachelor's degree with a minimum of 2 years of experience in customer acquisition within the securities, wealth management, or financial industries. Experience working with overseas brokers is preferred.
• Analytical Skills: Possess clear thinking and strong analytical skills, with the ability to draft compelling proposals and documents.
• Interpersonal Skills: Demonstrate strong interpersonal abilities to establish and maintain relationships with clients, alongside persuasive communication and negotiation skills.
• Market Insight: Exhibit strong market insight with exceptional market analysis and resource integration capabilities.
• Client Resources: Candidates with relevant client resources will be given preference.

• Organize campaigns for digital marketing by utilizing social media, email, blogs, and websites.
• Create and oversee social media presences and content marketing or communication strategies.
• Stay up to date with emerging social media platforms, online technology, and trends.
• Provide captivating and well-curated web material.
• Collaborate with external web designers, graphic designers, and filmmakers.
• Manage and oversee content on the webpages.
• Execute strategies to increase exposure to business pages.
• Develop projects and programs to strengthen work relationships within the community.
• Manage budgets, negotiations and contracts in relation to community events.
• Work closely with stakeholders to find possibilities for community involvement.
• Oversee all facets of event planning.
• Manage corporate identity and governance and communications channels for the company.
• Execute plans for interacting with a range of stakeholders.
• Foster a good rapport with stakeholders and organize events to foster partnerships.
• Determine areas that require improvement to improve upcoming events, engagement initiatives, and digital campaigns.
• Write reports on key performance indicators (KPIs).
• Maintain a variety of records to guarantee accurate and correct data for analysis by shareholders.

As a marketing data analyst with a strong background in data analysis, you will report to the Head of Digital Marketing in MSIG Asia. You will work with local marketing teams in business units (BUs), which are insurance companies in countries and territories in the region, to analyse customer data, identify marketing opportunities, and track campaign status. You will play a pivotal role in bridging the gap between raw data and strategic marketing actions. With your expertise in marketing analytics, you will support campaign design and execution, reporting and tracking end-to end campaign funnel, and reviewing campaign effectiveness.

Key Responsibilities

• Data Analysis & Insights: Use data to uncover actionable insights, optimise campaigns, and inform strategic decisions across our marketing initiatives.
• Campaign Optimisation: Develop and apply data models to optimise performance marketing channels (e.g., social media, email campaigns, website analytics). Monitor and evaluate the effectiveness of marketing campaigns.
• Reporting & Visualisation: Utilise statistical tools and techniques to analyse data and generate actionable insights. Provide insights and recommendations to improve customer acquisition, retention, and engagement.
• Collaboration: Partner closely with marketing teams in the BUs in the region to design and implement data-driven marketing strategies and integrate data insights into business strategies.
• Customer Segmentation: Leverage customer data to drive segmentation strategies and targeted marketing efforts, focusing on personalisation and customer journey enhancements.

Requirements

• 7+ years' experience working within a similar role in digital marketing with a focus on data analytics in any consumer products and service industry is required. Solid understanding of digital marketing channels, metrics, and optimisation techniques.
• Proficiency in data analytics and visualisation tools (Excel, Google Analytics, Power BI, Tableau, etc.)
• Experience with SQL, Python is a plus
• Familiarity with CRM systems (e.g., MS Dynamics, Salesforce)
• Understanding of insurance or financial marketing principles and practices is preferred.
• Experience working with large datasets and knowledge of data warehousing.
• Ability to understand a system architecture, a company system architecture and the best practices of other companies, and to consider and promote sustainable architecture.
• Knowledge of statistics required to understand and utilise internal and external data. This includes understanding testing and statistical analysis methods, as well as having practical knowledge to optimally apply these methods.
• Ability to transform complex data into actionable insights that drive business decisions.
• Strong communication skills, with the ability to present findings and recommendations to non-technical stakeholders.
• Team player with the ability to collaborate cross-functionally and lead cross-functional projects.
• Highly organised and detail-oriented, with strong problem-solving skills and ability to adapt to deadlines.

Element has an opportunity for a Sales Engineer. In this role you will be an inside seller, responsible for establishing and maintaining strong relationships with a defined group of Element clients and prospects.

You will expand business with dormant and existing accounts, provide increased touch points for accounts, and is budget responsible for 200+ growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action oriented, customer focused and have an entrepreneurial drive.

Job Duties:

• Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
• Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element
• Qualify opportunities with assistance of inbound team / specialists
• Manage relationships and utilize technical support to assist in Sales
• Follow up in a timely manner on quotations for the assigned customer base
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
• Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Job Requirements:

• Approximately 3 years of Business Development, Sales or Account Management experience
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• A valid driver’s licence, with an acceptable driving record under Element’s policy
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Word, Excel)
• Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs
• Good interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
• Some overnight travel may be required

HOW TO APPLY:

Interested applicants, please submit your updated resume to [email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Job Description:

Export Sales Trade of Pet Products: Handle the export sales and trading of pet supplies. Client Acquisition: Use store sales pitch in interaction with customers, deliver product demonstration and advice such as phone calls, email, WhatsApp and social media.

-Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Provide prompt, effective, and satisfactory responses to customer inquiries.

Sales Documentation: Prepare sales contracts and purchase orders. Collaborate closely with sales managers, procurement, order fulfillment, documentation, and finance teams at the head office in China to ensure smooth processing of orders.

Trade Documentation: Prepare and verify essential trade documents, including contracts, bills of lading, certificates of origin, customs declarations, and insurance policies.

Regulatory Compliance: Ensure all transactions comply with international trade regulations, environmental standards, and internal export procedures.

Transaction Monitoring: Track export sales transactions and review all client responses related to sales orders and payments.

Market Research Sales Planning: Conduct market analysis and participate in the development of sales strategies and plans. Provide management with any relevant insights or information for review.

-Business Travel: Travel for business purposes to expand the customer base, including client visits in Singapore and attending international trade shows.

-Other Responsibilities: Complete other tasks as assigned by the company. Job Requirements:

-Experience: Minimum 2 years'experience in international trade, preferably with exposure to the pet products industry.

- Willingness to Travel: Open to international business travel, including attending trade shows and exhibitions worldwide.

-Language Proficiency: Bilingual in English and Mandarin to liaise with mandarin speaking business associates

Self-Motivated and Creative: Strong initiative, clear thinking, hardworking, and innovative. -Team Player Negotiation Skills: Strong teamwork abilities and excellent negotiation skills. Trade Knowledge: Familiarity with international trade terms (Incoterms) is required.

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